Hotwire Communications hopes that you and your loved ones are doing well after weathering the storm of Hurricane Irma. Now that the threat has passed, we have begun our recovery and restoration efforts to bring our customers and employees back to full and normal operations.
Additional teams of recovery technicians are moving into the area from Central Florida, Pennsylvania, and Georgia to allow our South Florida employees time to recover at home with their families. We will also be relying on additional resources from other unaffected areas to help expedite the restoration process.
“We did all we could to ensure the safety and security of our employees and their families,” said CEO of Hotwire Communications, Kristin Karp. “We were ready to take full advantage of our ability to utilize resources from outside of the state so that our South Florida staff could stay home and take care of their families while still maintaining as many of our customers online during the storm.”
Our network operations center will be monitoring the situation 24/7, to ensure that all properties can be restored as quickly as possible. If your property loses Fision Fiber Optics services during the storm, know that our network operations center is designed to monitor the exact time frames your property is offline and will adjust your bill accordingly.
In addition to residential technicians, we will also dispatch business and hotel teams to ensure larger properties remain online or are restored to online status as quickly as possible.
For more information on what you can do to reset your Fision Fiber Optics equipment, visit our website at www.hotwirecommunications.com/stormhub