As Hotwire Communications continues to expand its network throughout South Florida, providing a full suite of telecommunications services to a growing number of communities, the company is excited to welcome Marcy Kravit as the Regional Director of Account Management for all its Broward County properties.
Each property within Hotwire’s network has its own dedicated Account Manager who is responsible for ensuring a consistent standard of service quality and customer satisfaction. From the moment services begin throughout the entirety of a contract’s duration, the Account Manager is the single point of escalation for the community they serve. It’s this closely connected company-to-customer relationship that enables Hotwire Communications to provide its best-in-class, white glove customer service, and Marcy is no stranger to this hands-on level of interaction with residents.
As a well-known and highly respected name among many of South Florida’s communities, with over 20 years of experience as a community association manager responsible for managing and representing multi-unit and multi-home residential communities, Marcy has earned a reputation for the same kind of exceptional customer service that Hotwire Communications prides itself on.
Widely regarded as an industry leader, Marcy’s achievements include numerous awards recognizing her as one of the best-on site managers in the nation, and she has contributed the monthly “CAM to CAM” column to the Florida Community Association Journal since 2009. This column has been an invaluable resource for both Community Association Managers and residents, as Marcy has used it to share her deep understanding of the changing demands of communities and the considerations of a community association management, including the importance of navigating bulk contracts and taking full advantage of the unique possibilities of combined services.
“We couldn’t be more excited about the energy, dedication, and extensive experience Marcy brings to this role,” said Hotwire Communication Regional EVP Joe Ferst. “She’s an incredible addition to the Hotwire family, and her values both professionally and personally are completely in sync with our dedication to providing a best-in-class, white glove service experience to each of Hotwire’s customer.”
With Florida’s population growing, many still working from home, and seasonal residents choosing to make the natural beauty of South Florida their permanent home, it’s more important than ever for communities to have internet service providers they can trust. Recognizing this, Marcy’s first goal is bringing awareness to community associations about what sets Hotwire Communications apart from its competitors, and how the benefits that a fiber optic network brings can enhance the value of any community.
“My readiness and ability to represent Hotwire as a Regional Director for Broward County will encompass my passion for education, technology and 20+ years of managing community associations,” said Marcy Kravit. “Hotwire’s sophisticated fiber technology services and community association management services go hand-in-hand, and this transformation in merging distinctive 5-star services will support the Board of Directors and Managers in providing their communities the most reliable and fastest internet service, and quality IPTV, Wi-Fi, and phone services.”
Karla Thatcher – Karla.Thatcher@hotwiremail.com