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White Glove Service

At Hotwire Communications, we are dedicated to providing a seamless, best-in-class service experience that customers can’t get at any other cable company. Our pre-build Property Managers, on-site Account Managers, local Service Technicians, and 100% U.S.-based Call Center agents are friendly, engaging, and stay with you every step of the way.

Account Managers

After we complete construction, a dedicated Account Manager acts as the personal liaison in your community to assist with any questions or needs, including product tutorials, help with troubleshooting, or scheduling a service call for new installations.

Dedicated Technicians

Every property we service receives its own dedicated Hotwire Service Technicians, who understand the wants and needs of the community and becomes an integral part of the neighborhood.

Launch Process

Our Launch Process brings new communities into the Hotwire Communications network. Throughout each step of Launch, dedicated mangers and on-site representatives will be there to educate new or prospective customers on what their installation process will entail, and ensure we deliver customer-tailored services to suit their individual needs

Call Centers

Our highly trained Call Center agents are 100% locally based in the United States, and are available 24/7/365 to answer any questions our customers may have.

Commitment To Quality

Customer feedback is extremely important to our entire team. We take tremendous pride in the customer experience we’ve created, and feedback is a vital component of continuously improving that experience. From development to installation, the Hotwire Communications team is dedicated to exceeding the expectations of our customers.

Defining White Glove Service

“Our service level is not typical in the industry. Instead of providing one-size-fits-all solutions, Hotwire Communications believes in addressing the needs and concerns of our customers on the individual level and creating a tailor-made solution that suits those needs. Each customer has the opportunity to speak to their community’s Account Manager at an on-site office, providing a direct line of communication between them and our company.

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