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White Glove Service

At Hotwire Communications, we are dedicated to providing a seamless, best-in-class service experience that customers can’t get at any other cable company. 

Account Managers

After we complete construction, a dedicated Account Manager acts as the personal liaison in your community to assist with any questions or needs.

Dedicated Technicians

Every property will service receives its own dedicated Hotwire Service Technicians, who understand the wants and needs of the community.

Launch Process

Throughout each step of Launch, dedicated mangers and on-site representatives will be there to educate customers and ensure we deliver customer-tailored services.

Call Centers

Our highly trained Call Center agents are 100% locally based in the United States, and are available 24/7/365 to answer any questions our customers may have.

Commitment To Quality

From development to installation, the Hotwire Communications team is dedicated to exceeding the expectations of our customers.

Defining White Glove Service

“Our service level is not typical in the industry. Instead of providing one-size-fits-all solutions, Hotwire Communications believes in addressing the needs and concerns of our customers on the individual level and creating a tailor-made solution that suits those needs. Each customer has the opportunity to speak to their community’s Account Manager at an on-site office, providing a direct line of communication between them and our company.

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