Everything You Need,
All In One Place

This is your one-stop shop for all the resources you need to get the most out of your Fision experience, from tutorials that will walk you through resetting your TV, Internet, or phone services, to videos giving you the inside scoop on how fiber optics will help us build the Smart Cities of the future. Whatever you need, we have all your Fiber Essentials in one place.

Fision Services 101

For when you want to help yourself but aren’t sure how, we have video tutorials that will walk you through tasks such as resetting your devices, troubleshooting your devices, and accessing and changing account information.

Fision 201 – Advanced Tips

Fision TV FAQ’s

Fision TV Functions & Features  

HW Fision App Tutorials

Replay TV

Self-Install Instructional Videos

Follow these self-installation tutorials to set up eero wireless mesh routers, pair standard and voice remotes, customize your set-top-box setting, and boost your Fision Services.

Resetting Your Hotwire Devices

Resetting Fision TV

Resetting Fision Phone

Resetting Fision Internet

Welcome Back Snowbirds!

Storm Season Hotwire

First, Fastest & 100% Fiber

Fision For The Home

Fiber is the Future and the Future is Now – learn about how we’re building the future, today! 

Virtual Assistance

With our Techsee integration, we’re providing our customers with a cutting-edge service experience made possible with Augmented Reality technology. From AR-assisted troubleshooting, to Virtual Tech Visits with highly trained experts, customers receive an enhanced and contactless white glove service experience that provides more control over products and services than ever before.

& Smart Cities

Discover why Fision Fiber Optics is a great, forward-thinking investment for your community.


At Hotwire Communications, we pride ourselves on the personalized, white-glove service we provide to every customer.
Here you can get to know the people that get to know you.

Our Commitment To You During COVID-19

Executive Insights with ISE Magazine

Association Governance During Unprecedented Times

Post COVID-19: What’s Next?