Experience the power of Fision Fiber Optics  

Delivering an unparalleled experience to Highlands Residents and Businesses to keep you connected to what matters most.

Concierge-Level Service Provided by Your Local Hotwire Team

From executive leadership to our Fision Experience Center staff and installation specialists, our team is local and easily accessible.

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Mike Hall

Senior Director of Sales

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Jeremy Adcock

Property Support Manager

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Will Beck

Account Manager

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Emily Lenski

Account Manager

or Visit Us in Store!

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Fision Experience Center

670 North 4th Street, Highlands, NC 28741

Monday – Friday 9:00 am – 5:00 pm
Call:  833.986.1570
Email:  highlands@hotwiremail.com

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Town of Highlands, NC

Residential & Commercial Case Study

THE CUSTOMER

Hotwire Communications partnered with the town of Highlands, North Carolina to bring the power of 100% fiber-optic technology to residents and businesses in the region. We offer a full suite of telecommunications services, along with customized fiber-optic solutions, such as Fision Internet, Fision TV, Fision Voice, and Fision Security and Automation, to meet every resident’s individualized needs throughout Highlands, and we are committed to providing concierge-level customer service to every customer we serve. 

The town of Highlands conducted a town board meeting where commissioners unanimously voted to accept Hotwire Communications’ contract as the closed system provider of the town’s broadband highway known as Highlands Smart Cities Network, following building the infrastructure highway which lasted seven years from inception to completion. The development of the Highlands Smart Cities Fiber Optic System was a tremendous effort put forth by the Highlands community.

Fiber Installation
THE CUSTOMER

Hotwire Communications partnered with the town of Highlands, North Carolina to bring the power of 100% fiber-optic technology to residents and businesses in the region. We offer a full suite of telecommunications services, along with customized fiber-optic solutions, such as Fision Internet, Fision TV, Fision Voice, and Fision Security and Automation, to meet every resident’s individualized needs throughout Highlands, and we are committed to providing concierge-level customer service to every customer we serve. 

The town of Highlands conducted a town board meeting where commissioners unanimously voted to accept Hotwire Communications’ contract as the closed system provider of the town’s broadband highway known as Highlands Smart Cities Network, following building the infrastructure highway which lasted seven years from inception to completion. The development of the Highlands Smart Cities Fiber Optic System was a tremendous effort put forth by the Highlands community.

SQ Miles

Residents

Homes Passed

HIGHLIGHTS
  • About 18% of neighborhoods in Highlands have underground utilities and the fiber will have to be underground in those areas.
  • Fiber-to-the-Home (FTTH) Technology.
  • Within three years, underground portions of the network will be built where needed if customers continue to commit to Hotwire Communications’ services.
  • For residential customers, Hotwire Communications offers Internet up to 10 Gigabits, along with packages that include voice, television, home automation, and home security.
THE CHALLENGE

The development of the Highlands Smart Cities Fiber Optic System was an incredibly long and major effort, lasting seven years from inception to completion, including building the infrastructure highway, choosing a provider, and finalizing a contract that the town of Highlands agreed upon. For the residents throughout the community, including staff, commissioners, attorneys, and building experts, the construction of the infrastructure was deemed a learning experience that led to the adjustment of strategies, rethinking of plans, and the occurrence of unforeseen changes.

OUR SOLUTION

The town board members and Highlands commissioner chose Hotwire Communications to lease the highway from the town, guaranteeing to provide the town with over 25 years, which greatly exceeded the town’s existing loan with an additional interest fee through their previous provider. Hotwire Communications’ investment and willingness to serve the community of Highlands was demonstrated by their determination to bring their extensive services to Highlands, along with a mutually beneficial relationship.

Hotwire Communications was able to provide residential and commercial packages to the Highlands community for a highly competitive, affordable fee.

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