For some people, internet service is a hassle. We want ours to be a reason you're glad you chose us.
Support from our own team.
Our customer care team is made up of Hotwire employees in the United States, available 24/7/365 at 800-355-5668. Residents also have the MyFision app, which puts even more at their fingertips.
Fision Educators help residents get comfortable with their services through on-site, in-home, and virtual sessions on our apps, Fision TV+, and more where available. At installation, our technicians test residents’ equipment and network before they leave.
Your property never becomes the help desk.
Residents call us directly, so your board and staff don't field technical questions. Your property has a dedicated account manager for anything bigger.
We often see problems before you do.
Our network operations center monitors the network in real time and can help identify and address certain issues remotely.
Local first.
Service is delivered by dedicated Hotwire teams. Our call centers back up our local people, not the other way around.
Yes. We provide 24/7/365 support. You can reach a Hotwire employee located in the United States, or a trusted partner team supports us outside standard business hours.
*Award and recognition claims identify the awarding organization, the specific award and the year received. Awards reflect the criteria and methodology of the awarding organization and are not an endorsement of any product, price, or service level by that organization. Recognition received in a prior period does not indicate current or future performance. Award names, organization names, and logos are the property of their respective owners and are used with permission where required.
