Hotwire Communications is committed to providing customers with an exceptional service experience. We track customer satisfaction following every interaction using measures like Net Promotor Scores (NPS), Google reviews, and Better Business Bureau (BBB) ratings to share successes with our dedicated employees and identify opportunities for training and improvement. We take this data seriously and use it to refine interactions and to follow up with customers who may require additional attention. 

Share Your Experience

If you're a Hotwire customer, we encourage you to join our growing community and share your experience. Your feedback is vital in helping us work to identify what we should continue doing and what we need to adjust to better meet your expectations.  

65.8

Net Promoter Score (NPS)

96%

Average Tech Satisfaction Score

93%

Average Agent Satisfaction Score

Key Experience Drivers: Knowledge, professional, friendly.

A Net Promoter Score is a powerful metric that gauges customer loyalty and satisfaction. Hotwire Communications prioritizes customer feedback, using NPS surveys at key milestones in the customer journey, starting from the installation process. We are committed to ensuring a seamless experience for our customers.

BBB

The Better Business Bureau (BBB) rating is a reflection of a company’s commitment to ethical business practices.

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