Our technician Gabriel arrived on time and was very friendly. He troubleshooted our issue and solved it in the first 5 minutes! If we ever need service again, please send him! Very satisfied

Great internet service. Great prices. What more could you ask for.

I’m a satisfied customer

Has awesome speed

Excellent customer service.

We are fairly new to Hot Wire/Fission TV. Yesterday we experienced some issues with two of our TVs (living room we could hear programming but only saw a green screen and the bedroom tv opened to the last channel watched, but we could not access the channel guide and could not manually advance/change the channels). I worked with our tv brand support and they had me do a hard reboot of the tv and then checked to make certain we had uploaded the most current software. They stated it seemed to be an internet connectivity issue. I called Hot Wire technical service support and talked with Danard Levy. Danard hit it out of the park! First, I could hear a smile in his voice and a sincere concern about our issues. He very efficiently walked me through some fixes and the issue on the living room tv was fixed. The bedroom tv we tried a remote controller reset and new batteries (we are very new customers - so hoping batteries don't wear out in a month!) .....nothing worked. Danard scheduled a service representative THAT MORNING to come out and switch out our remote for a new one. There are very few companies that empower their technicians and representatives to solve the problem like this so efficiently and so quickly! I want Hot Wire to know......Danard Levy is an outstanding representative. Even if we could not identify the issue, I know Danard would have kept on top of our issues, and we would have had a fix as quickly as was possible. Danard Levy is a perfect representative......he not only knew how to work through the issues and was empowered to solve the problems, but he did it with a friendly and helpful intonation in his voice and patience that you just can't teach in customer service. He is the best representative on technical issues I have ever worked with....and I have worked in HR for some big corporations with customer service departments. Danard Levy is a rare find! Thank you to Danard and thank you to Hot Wire for attracting, hiring and developing such a fantastic person! Danard would be the perfect role model for others to learn from! Thank you again, Hot Wire. We are pleased with our association with you in terms of service into our condo and the relationships we have experienced!

Awesome experience! I’d forgotten my password and neither of my TV’s were working properly, but in no time he fixed it! He was patient, kind and took good care each time wearing booties in the house! Thank you for great service!

Winsted in Boca Raton and Shanon in Louisiana were very empathetic, knowledgeable and patient

I am a new customer for Hotwire. We recently made the change from Breezeline to Hotwire in my community and it has been amazing. The internet speed is the fastest I’ve ever seen, and installation was seamless. I requested for a supervisor to be present during the install and Mr. Frank Trujillo was the representative that was present. He was over communicative, transparent, and professional during the entire process. Thank you for the amazing job and transition, Hotwire!

Jordan is very kind and patient. He was great. I love my Hotwire service.

Hotwire Communications delivers exceptional fiber-optic internet with lightning-fast speeds, crystal-clear voice, and top-quality IPTV. Their reliable service and award-winning customer support make them a top choice for businesses and communities. Highly recommended for anyone looking for cutting-edge connectivity!

Our technician-Matt was great! Excellent response to fix our problem!

Very quick response time and my technician was very knowledgeable and personable.

Hotwire has been exceptional. I use only internet/wifi and it has been fantastic.

Hotwire is AWESOME! The service is great and the employees are always kind and helpful.

Hotwire has been great. I’m thankful to Jordan for recommending it to me.

As always, the Salisbury office goes for excellence. I am completely satisfied with the service I received today and always

Service is great

Great customer service

Excellent customer service. Laurie was great.

As a customer here everything has been great. And Jordan's always a great help every time I need anything done.

The service is great.

Laurie was awesome! Personal yet professional service!

Excellent service, on time, and courteous.

I love the service. I wish the place I was moving to had Hotwire.

The staff in the storefront was very helpful. Great internet.

The Internet is great. It's the best in Salisbury.

The service is wonderful. Awesome products.

I received excellent service when I came into the store

I love Hotwire. I’ve been a customer for several years and have always had great service.

Such amazing service service. Very personable. Thinking always about their customers!

Hotwire is the best hands down no complaints.

Great internet and service. Jordan was awesome.

Good service. Nice people. Jordan was very helpful.

New customer with Hotwire and could not be more pleased. The Hotwire tech Alexandro arrived early and was friendly, professional and completed the install under 30 minutes. Fision remote worked seamlessly with my equipment and Alexandro took the time to explain all the cool features Hotwire provided.

Hotwire service is great. I always recommend Hotwire to everyone. Jordan and Laurie are very helpful.

Great internet.Great service!

Hotwire has great internet. The staff in the store are the best.

Speedy customer service good connection easy help

Hotwire is excellent. I recieved gréât service from the young man at the front.

Very professional and top speed internet thank you

Hotwires internet is good.

Friendly, knowledgeable, patient. Great technology.

Great service. Highly recommend.

Excellent service today. By Jordan

Hotwire has good internet.

The service and price remain the same which is great. It's nice to be able to pay in person. The folks at the register are wonderful.

Jordan was great

Great service. Jordan was very knowledgeable and professional.

Anytime we call hot wire with technical issues. They are very quick to answer the phone and respond. When we need a tech to come out, scheduling is easy and the texts are amazing. Winston does a great job.

I recently went to the Hotwire store in Salisbury and I received excellent customer service from Jordan. He was awesome and answered all of my questions.

Fision from Hotwire has been rock solid for my family’s high speed internet needs. During my last visit, Jordan was incredibly helpful. He and all the staff are a big reason why we will continue to use them for the foreseeable future.

Webinar was very informative. Our educator was well spoken and took his time with us. Thank you

Engaged with Hotwire to upgrade our 40 units of condo residents from Xfinity to Hotwire Fiber Optics. Very professional, amazing Launch Mgr and entire Hotwire team. 3 month project and they got all the deadlines. We have 97% of our residents converted. Very pleased with project team and product/service.

Very nice,very helpful,great altitude,very friendly

I thank the agent TERRELL QUINN, who is responsible for the billing department, for solving my issue and communicating well. Very professional and willing...

My experience with Maria Mercado my Launch engagement specialist was excellent. She directed me to the proper services and was pleasant and most patient...

I spoke with Lucie Delva and I have to say how pleasant and helpful she was. We are moving to Florida and not familiar with their Internet and cable setup....

Cierra Wood was very pleasant, respectful & took care of my request efficiently.Thank you Cierra,

Many thanks to DeShona H. , who patiently guided me step by step to get my tv working . I am old and technologically challenged and her kindness was...

Hotwire did an incredible job repairing a cable that a construction company cut. Hotwire, immediately, repaired the cable and replaced a junction box that was also damaged. Hotwire was very communicative throughout the entire process. All of the employees involved were friendly, positive and efficient. Thank you for being such a great company.Dan

We have had endless issues with our cable television. I think I'm taping the Oscars, when I look on my queue it looks like it's being taped yet it...

Few problems and great service

I had a very long phone chat today with a Hotwire technician named Lesli Terry. She was so very patient and we worked through solving a problem with one...

I just had Emmett as 15 minute Educator. What a treat! Easy to understand, stayed on task, very pleasant. As a former teacher I give him an A++++

I would like to tell you about my fantastic experience led by Danny Segarra, lead installer.Danny is extremely knowledgeable of this new technology and...

Fast and friendly service

Hotwire uses fiber optics - therefore Internet is faster and the TV picture is clearer. They also use WIFI 6e and EERO which is top routing equipment...

I spoke on the phone to a lady called Kyara and she was very helpful with my request. She immediately sent me an email confirmation With my request.

I have had Hotwire for close to two years and love them. My remote stopped working and they were out the next morning with a new one. They set it up and made sure everything was working. Love them!!!

I've am a Hotwire customer and their internet service has been exemplary. For the last 5 years, I've had 99+% uptime with ridiculously fast speeds. My...

i am at delrray beach boca delray golf and contry club.it is a tremendous help having a reprasentative on site to help with all the our needs.this...

I just hung up the phone with Gabrielle Williams in Customer service. Unlike the first two people I spoke to she was about as nice as sweet and helpful as...

We've been living in Pines West for about 10 years now and for a good portion we've been using HotWire Communications. Very pleased with them, we rarely...

Darrell Gault was amazing! He was able to answer all my questions and be of great service.

The ONLY reason I am giving Hotwire five stars is because of the last customer service, agent I spoke with, Byron Holton. If it wasn't for him, you would...

Today I dealt with Daryl Gault who is a "Technical Engagement Specialist" for Hotwire. He is an amazing communicator and knows how to solve problems...

We are going to be new Hotwire communications customers so we called for a consultation. Marc Plummer / Launch Engagement Specialist was friendly and...

I had the pleasure of speaking with Delois Cooper this morning, February 15, 2023.to add to and upgrade cable service. Great "bedside manner", a pleasant...

I just had the pleasure of speaking to Daryl Gault of Hotwires customer service today. I have been attempting to get a refund of $27.89 since late December...

Just want to say Thank you to Joe Avril in the Tech dept. The most patient, wonderful Hotwire person I have dealt with. Wish there were more employess like him around. Anywhere!!!! Maureen Madalone

I called into Hotwire to get the name changed on my brothers account because he recently passed away and I'm in charge of all his accounts. Moriah Leach was...

Daniel S. came out to help fix the wireless connection. He had a great personality and knew exactly what to do to get the issue corrected. He checked all of...

I have to chime in about my experience with Hotwire . . it has been fantastic! My house was one of the first connected as our community switches to Hotwire...

I received outstanding customer service and assistance that went above and beyond. Maury understood my problem and went out of his way to help solve it ....

Hello,I'm sending a note to thank Shanetra Wilson for providing superior customer support for my issue today. Shanetra was engaging, professional and a...

I just had the great pleasure of interacting with Daryl Gault/Technical Engagement Specialist. Daryl exceeded my expectations and went above and beyond to...

Had a problem with our internet connection Called Hotwire and spoke with tech specialist Daryl Gault, who was over the top in assisting me.Not only did he...

I must say that Hotwire provides really strong and reliable internet. Much better experience than I had in the past with Xfinity. Thank you Kierston B. for...

Your customer service representative Kerah Santiago did an excellent job with helping me today, a new customer. Nice to run across a large...

Just signed up for Hotwire service since it is offered as part of our HOA. Natalie Fuentes provided a superb and friendly sign-up experience. It was...

Hotwire's customer service representative, Diana Castaneda, solved my problem related to printing a basic cable channel lineup. She put me on hold for a...

Update!!! Hotwire has really stepped up the game.The service is great .... when it works. We lost service for a day last week but they identified as a community service issue and it was fixed that day.We lost service again yesterday morning together with neighbors and several other people in our community, but Hotwire told me they won’t have a technician until Thursday. I told them to please try to send someone sooner- I am working from home and depend on the internet, but all I got was “they will try”. Some of my neighbors were lucky and were promised an appointment for today. Hotwire won’t acknowledge that this is an issue within the community despite the fact that multiple neighbors lost service at the same time and my request to please talk to a supervisor wasn’t granted either.

David Cocchiola exceeded our expectations. He was customer service focused and professional. He took his time to explain the new products to us and made it...

I wanted to take a moment to let people know what great service Hot Wire provided. I was relocating my TV to a different wall and was told by my handyman to get Category Five cable. I was headed to Home Depot when I noticed the Hot Wire Truck heading to an account. The technician kindly got out of his truck and offered me some cable and gave me his card in case my handyman ran into trouble. Sure enough he had trouble with the project. No problem. Why? I called the gentleman’s name on the card, Jean and he came within minutes. Not only did he walk my handyman through the process he made sure all my equipment was hooked up correctly. Thank you Jean. I would have given 10 stars for the Hot Wire service if I could have. This was an example of a person and a company going over & above. Thank you!

Hotwire is an okay service provider but this review is for Ida LaGreca who works there who helped fix numerous issues with my account. She is a rare talent...

Stephen Gabriel !!! Guy is the man, always comes through when I need help and he makes sure I'm more than helped.

I’ve never had any problems with hot wire.Great service

Great service on the phone today from Daryll Gault, solved the problem quickly. Very nice customer service.

I want to thank John Fletcher from Hotwire Communications for picking up the phone and taking care of my request. I'm from the north and the cable/internet...

Paulo did an outstanding job of installing my wifi. He was on time and was extremely helping in explaining everything throughout the process. I highly...

I needed technical support when one of my TVs stopped working. I got the best technician ever on the other side of the phone. With a beautiful cheerful...

My TV wasn't working today when I got home this afternoon. I went through the drill to reset it but had no success. My heart sank. Luck was with me. My...

Overall, I was very impressed by this installation process. The installation technician, Mr. Alain Lopez contacted me the morning of the installation...

Today I had the pleasure of being attended by an extremely kind and professional lady, who was working with me for hours until she solved my internet...

Reviews Yelp, googleWe write reviews, promote your companiesGuaranteed confidentiality and quality of reviewsAll accounts of real users, with reviews and...

Our day started out horribly. We upgraded our broadband and the gentleman came at 1:30 & installed it incorrectly leaving us with no Internet & us not being...

My experience today requesting program listings was handled very well by Udevski Person. He was patient and knowledgeable of my needs.Per our conversation...

By now, the group in our community that was anti Hotwire should be of a different mindset. Hotwire has been very responsive, professional and informative....

I had a half-dozen connectivity problems that phone support was unable to resolve. Most of the front-line support people seem to know just one trick: reboot...

So far I've had a great experience. Cesar was very very helpful and proactive with the scheduling and Rudy was very efficient and pleasant with the install. I very much appreciate that Rudy let me know when he was 30 minutes out. Excited to start using my fiberoptic internet!

Impecable el trato con HotWire en especial con Cesar, muy buena atención y rapidez , excelentes profesionales !!!!

Long story short we had some issues with our business account (our fault not hotwires). Though everyone was very nice, I did get some run around (would...

We have had hot wire in our condominium for at least 4 years. They are 1000% better than our previous Cable Provider, Comcast. Their service is outstanding...

Have had issues with Hotwire for service and repair in the past. Fortunately, with the help of Mariano Gonzalez and Anthony Daly, our internet was repaired...

Today I spoke with Ciarra Spillers and she was helping with my mother service in the villas at Secret Lakes. She was extremely patience with my mother and courteous. She was trouble shooting her system and got it back to work. I know it can be challenging to deal with older people however she was super nice and understood when my mother spoke Spanish to her. Thank you so much for your kindness and help.

Service effective. What bothers me is that on the first appointment nobody shows up without any-warning even though they had my number to text me. The second appointment on the same day the technician (Dominic) was perfect.

La atención ha sido buena, me han llamado después en español y todo ha salido bien incluyendo el servicio técnico ,,, solo que en mi opinión personal deben tener 2 , 3 agentes bilingües,,, pkrq a veces hay q esperar 2,3 horas para q te llamen ,,, al final se resuelve pero es un poquito frustrante ,,,, bank ok América , Wells Fargo, Chase,,,, son gigantes y tienen servicio en español ,,,, por q una empresa como Hotwire q quiere expandirse cada vez mas no lo tiene ? Pero aclaro,,, el servicio fue impecable , y tanto el técnico q fue a mi casa o la representante q hablo en inglés y después en español tuvieron una atención EXCELENTE

Simple. Easy. Fast.

Terry Burgess is a very PATIENT ladyWho walked me through some easy steps to respond to non signal of TVFortunately I was able to reach her after 4...

Hotwire social media department called me and refunded my money, after I posted a poor YELP review. They also allowed me to cancel my auto-debit. I am...

Edit: someone did reach out to me and they did send me a $250 check refund. I do appreciate that. I will update my 1 star to 3 stars for this.Original review: Forced to buy this for internet in my apartment.When moving out, I asked if I should leave the equipment there and was told to leave it. They then charged me $250, and refused to acknowledge that I was told I could leave the device. I also went to cancel my service when I was moving out - but since it was already a new month they charged me and would not refund / prorate.Also, I was forced to pay $35 for cable through them, and the tech couldn’t figure out how to set it up so I didn’t even get thatAwful

Our HOA switched from Xfinity to Hotwire a few months ago and it has been a downgrade. I used to have the Xfinity router next to my computer for fast speed. The Hotwire router has to be installed in a specific spot and it's fixed to the wall, so now my internet is slower because of the distance. The only way to fix this is to get boosters via a monthly subscription which I will not be doing. Additionally, my most used feature from Xfinity was Xfinity Stream, allowing me access to streams and recordings from any browser, computer, tablet or phone. Hotwire's Fision TV+ app is only able to be accessed on a phone or tablet which is very inconvenient to say the least.

I’m happy for the install but my router doesn’t work now. So I have to call the company the installed it in the first place. I don’t understand why they didn’t tell me that in the first place. The three stars for the ability to watch television at all.The two stars are that they didn’t tell me that I’d have to call the other company firsthand.

Hi I am in a community that is discussing switching to Hotwire … I am wondering if you would be willing to list communities in SWFL that have made the switch … I do have information from communities that Hotwire was part of the construction …I am interested in hearing about the install and what types of issue have arisen …. Disturbance ofLandscape , remote , and customer service

Everything seems to be automated and difficult to make contact to get a service item attended to.

My Condominium recently contracted with Hotwire after leaving our previous service provider. My initial experience with Hotwire (a phone call to set up an...

Today I had a very helpful Customer Specialist named Byron Holton. He clearly understood the double billing issue, and I'm hopeful the issue will finally be...

I just want to say something nice about the woman I spoke with on the phone to arrange installation in my home. She is Delois Cooper. She was helpful and...

Worst setup experience with any internet provider. I greatly appreciate that Hotwire provides high quality fiber optics internet, but I think they need to...

Good TV channel selection BUT...1. Their DVR can be a little temperamental. It tends to freeze up. It says TV it's recording and it won't let you out. You...

I usually don’t take to time to write reviews or comment on my experiences with specific companies. Today, I felt compelled to tell my story. I am new to a community just northwest of Atlanta. Most of the major communication companies do not service or partially services my address. Anyway, I established internet services with Hotwire (no problem there!). It was a smooth installation. The problem began when I decided to add home phone service. As of today, I have been waiting for 7 days to have my phone activated. The technician appointment was rather timely but then all the trouble started. Each phone number they wanted to assign was invalid (2 numbers). Then, the 3rd was assigned but I was told the Voice/Tech department had to activate my line remotely and give me my phone number. I was also advised that it could take 24 hours. Then, told to wait about 2-3 hours….but, wait! Again, I was told to wait 24 hours. I have talked to 5 different reps on 4 different days trying to get my phone activated. I will say that all of the reps I spoke to were very nice and did their best to alert, send emails, and get my issue resolved. Unfortunately, the results are the same. I was informed that the company recently migrated to a new system and was having come issues and backlogged. Uh, I think they should have told me the first day I inquired about the service. At least I would have known what to expect-a delay. At this point, I have lost all confidence in Hotwire to activate my phone service. Hotwire has lost credibility. In addition, they appear incompetent. I have wasted hours calling, being placed on hold, and waiting for a rep to answer the phone to end up in the same place as I started-no phone service. There is definitely a disconnect in their process. It’s very disappointing. At this point, I’m choosing to cancel my order and seek phone service somewhere else. I have wasted enough of my time. Good job Hotwire!6/4/2020-***UPDATE***This is an update to my previous post regarding my experience with Hotwire Communications. After my post and cancelling my request for phone service, the accounts manager, Korry Robinson called me to discuss what transpired. He apologized and explained why the process did not go as smoothly as expected. To avoid any more delays that he advised that he would be handling the situation if I still desired to obtain phone service. He made some calls and reach out to the appropriate teams to expedite the phone activation. He was prompt in his follow-up and informing me of where the team was in the process. To ensure that all bases were covered, he dispatched a technician to check the phone line in my home. I am happy to say that I have a working phone now. I know things happen but this is the type of customer service that is worth mentioning. Korry, thank you for going the extra mile and keeping the communication lines open to get this issue resolved. For now, I have added another star to the rating.

Hotwire... Well welcome back in time, say 1990. While hotwire is "included" in my local community for free (part of our monthly dues) I find it hard to keep with them. Completed the "installation" a few weeks back and I thought I may as well give them a shot. Wires, wires, wires, they are everywhere. I cut the cable years ago and I simply forgot how many wires come with cable. A few other bonuses, a remote control with dozens of buttons and "TV everywhere" that requires you to download every single channels' app that you want to watch.

Horrible . I wish I could go back to xfinity

Review – Fision Cable BoxHotwire replaced Atlantic Broadband as my cable company, changed the wiring to fiber optic and supplied a Fision Cable Box. There were no instructions, not list of available channels, and not ask for help, it is nonexistent. I have called, emailed, chatted and not received a reply. The Fision Cable Box is limited in that none of the rear ports work, this was confirmed. There is a port of USB and digital sound; but they are non-functional. I would not recommend the Fision Cable Box if you have a choice.

Their speed is great with 3 remote workers in the home however their downtime is extensive. This week alone we’ve had outages every night and so far half the day today. Previously they blame finer cuts and area construction for the down time. My community contracts them exclusively so our only other option is Starlink. Stay away if you can.

The lack of customer service here continues to astound me. Today will be the 2nd prolonged 6+ hour outage and all they can tell customers after 7 hrs of our entire community and 18 other communities having no service, they can only come up with 'we are working on it'. No one has enough MANAGEMENT knowledge to further look in the matter and PROPERLY advise CUSTOMERS on what the hell is the PROBLEM. Really? Pathetic

The customer service for Hotwire/fision is terrible. Only giving 2 stars because the tech that originally installed was helpful and cool. But the customer service is terrible. I would cancel, but my HOA chooses cable/internet providers. I needed help with either a remote reboot, or if the remote wasn’t working for them to drop off a new one. I called in the AM, they couldn’t walk me through the reboot and told me I would receive a callback. It never came, so I called back to find out the scheduled me for an appointment I never approved. And they were going to make me wait over 24 hours for a new remote as if I was asking them to dig up my cables. After talking with customer service again, they promised another callback, and said the cutoff for an appointment today had passed (I originally called before the cutoff). I don’t have my hopes up and will just end up having to take the appointment they gave me and go 24 hours plus with no TV because they can’t drop off a new remote. But stay away if possible if you’re in the cable market.

For a company that purports to have top notch customer service I can’t disagree more. My community took on a long term contract with this company and it’s been a disaster from day one. We did end up getting a large credit due to all the initial problems yet problems still remain.I have a problem and called tech support. I can’t get an answer whether this is something I can fix myself. They want to come out and charge me a minimum of $50. I suspect it’s something simple but not having the ability to speak with tech support prior is unreasonable.They have no customer service in my opinion. Ugh

Our new HOA contracts with Hotwire for the whole development - it's part of our HOA fee (no choice). MUpon moving in, I contacted Hotwire and they...

Horrible service, this company doesn't care about your time. They push back my schedule appointment 3 times in one day. My home was supposed to be prewired with a modem. The worst coordination within a company.

Don't do it! it fails 4-5 times a week. They also control your watching time after two hours you need to press ok to keep watching. so if you have music on...YES. you need to go press ok I'll still watching...

Someone is using my social security number to earn wages at this company of course not paying taxes and I am unable to reach out to a live person to get it fixed. This is criminal - i need someone to contact me now!!!

Update February 2025: my equipment is not working and they can come out in a month to replace it. Still billing me for services that are included in my community. So pay for service we can't provide. If i ran my business this way I'd be out of work. These people can't get it together. I would avoid if at all possible.The worst customer service EVER! They consistently have long hold times, reps cannot help with issues, service appointments do not show up, everyone swears they will help you and you never hear from them again. It is extremely time consuming to do any business with this company.

This is the worst cable company ever. Xfinity is the best

Community wide outage began Thursday evening. Nothing related to any kind of extreme weather or natural disaster, the environmental conditions surrounding this outage are calm, clear, and ideal. It's now Saturday afternoon, and the outage is still not fixed. When you call them to inquire, they are totally clueless about anything that is happening, can't identify the cause of the problem, can't provide an ETA for when it will be resolved, and they refuse to adjust the customer bills to compensate for their outage. How does a communications company think it's even remotely OK to have a large outage for two days and still counting? Anything like this should be resolved in hours, not days. You do not belong in the communications business when your downtime lasts for days. An incident like this exposes the fact that they don't have a reliable infrastructure and the prerequisite technical expertise to be a reliable provider in the communications industry.**** Update **** It is now Tuesday afternoon, the 6th day of the outage, and they still have not restored service. 10 buildings on our community campus of 690+ condos, all with zero TV service since last Thursday evening. Six days of outage and still counting. Yes, they really are that grossly incompetent.

I am disenchanted with Fision/Hotwire service. They are a complete rip off. Customer service and lack of communication is poor. They have been charging my $69.99 a month for 1000 mb internet service for the past year when the service is included in my Association dues. I have repeatedly communicated to them and they are not returning my call or removing my 1000 internet service. I am notifying Wellen Park about this double dipping charges.

I sold my home and told hotwire I felt uncomfortable removing a modem with all the wires. I don't even know what a modem looks like. Now they are charging me $250.00. I will file with the BBB and give hotwire a call to resolve the lack of help and communication from their end that I expressed.

You are the most horrible cable company. Never get anyone ofn the phone. You deserve to lpse your license

These people are thieves, they started charging me more for random fees and services that I did not ask for when I put my account on auto-pay, and here I was thinking that junk fees were illegal now! They explained that if I cancel they will charge me $1000! They also told me that they would include showtime for "free" when it was really just a discounted promo, which I am now paying for full price, but I cannot even watch the movies on the showtime app because they don't provide that service. Do not ever willingly give these people your money!! Absolute bait and switch!

Two Technicians came to our condo. We specifically told them where we wanted the ports. I had to jump on a business call, and they left without installing the ports in our desired locations. We called back, and they wanted us to pay $100 for them to come back out. No wonder their service is free with that type of customer service; nobody would pay for their service!!

This is a new complaint January 2025! So our line got cut again. Work from home called Hotwire told them the contractor CUT the line. Their response they need to send a tech to confirm then we have to schedule the tech that can repair it. We said we can take a picture and show you so we can skip the middle part! No it has to be their tech to confirm because I guess we do not know what a cut line looks like because they bury just under the grass easy to get cut.So the genius person who came up with this rule loves to waste time and does not know how to handle customer service efficiently. This company is USELESS! Again I would HIGHLY recommend all options before signing! Just because they make the statement after you do a complaint (like I am doing now), they STILL do NOT follow through!This complaint was from 5 years ago. So we responded to the email they gave us. Serana Gonzalez finally says that the cable crew is coming out today between 9-1. I come home and the rigged line they did was cut and the box left wide open to the elements. We have security cameras that shows the genius "crew" doing it and then they leave. So they came out to disconnect do thing that was promised and left. Of course Serana Gonzalez won't return my calls and get the run around calling the 800 #. Do NOT waste your time and do NOT believe them since I have been going through this for over 3 months.Cannot even say they deserve the 1 star! Line was cut 3 months ago they came out to rig it let the line out exposed to the elements never care about fixing it properly. now lost internet because the elements broke the rigged connection and now they won't come out and fix it but expect you to pay for a service that they are NOT providing. call get the run around and keep leaving messages on the community board still they do not care! if they come with glamour to your community which is what they do, do not take them! promised our community a covered school bus stop for our kids still have not seen that! still have no internet!

Technicians drive faster than your service is capable of. 55-60 mph through a residential school area during school bus pickup on a 25 mph street. Monitor your driver's ETKL15 Florida plate. In a hurry to get to that McDonalds this morning, maybe leave a little earlier. XFINITY service speeds are faster and their vehicles are strictly GPS Monitored.

If it could be 0, it would be. I have Hotwire in my condo on Hutchinson Island and the down time definitely outweighs the up time. Run as fast as you can. Our board at the time thought it would be a good idea to switch from Xfinity to Hotwire and we haven't stopped having problems since. Needless to say.. the entire board was voted off. Worst service ever. When it works it is fine... the problem is... it never works. I believe we are on out 5th outage of the year! We were down all day yesterday... fixed at 7a today and now down again at noon.

—update—Still having significant uptime issues with them. The reply from them below is canned trash. I emailed the address below and no response. Terrible service and customer service.———-Our association switched to Hotwire and I was excite to have fiber, faster speeds, and more reliable connections then xfinity. We've been with Hotwire for about 6 months and I've experienced more outages and drops than Xfinity. I rely on the internet for work and I can reliably trust the connection for meetings.On top of that I was streaming a movie from hotwires on-demand (cable box) and the movie kept pausing to buffer.Poor quality.Do better.

Hotwire Customer Service doesn't even deserve a 1. Their Customer Service SUCKS ! Avoid if possible. They Lie to you and mislead you. I received a bill concerning a services call 6 weeks prior. The bill was incorrect and I called immediately to tell them and was told there would be a credit pending. 4 days later I get a disconnect letter, I contact them again and they tell me..."Don't worry, you will not be disconnected, we have noted the account that a credit is pending. Next day, with Guests over to watch a sporting event, the cable is disconnected. I call again and told the only way to get the cable back on right then, is to pay the amount by Credit Card with the $2.99 fee. Each time I called waiting time was extensive, no supervisors available.....just HORRIBLE SERVICE.

We have our internet thru our HOA and we are locked in a contract. All I can say is RUN AS FAR AWAY AS YOU CAN. They have “outages” every week. You call and nothing gets resolved, they say they have a backup internet and it’s a lie. The backup won’t even power your ring doorbell.Cant wait to get rid of this mediocre company. I had better internet when I had dial-up decades ago.

If I could, I would give this business 0 stars. I live in an HOA that decided that fiber optic was an improvement over Xfinity/Comcast's outdated cable service. I was all in favor of going to fiber. At this point, though, I'm not satisfied with Hotwire and their management of our system. They have no clue how to manage their customer service. There is no concern about the customers and their needs. Don't let this company run your connectivity. Go to ANY one else.

edit: still unreliable----2mb/s download and support has no knowledge of any issue. Then they leave the chat since it is after 5.Internet service is completely unreliable and there appears to be no intentions of improving it. Currently our community has spotty access and their customer service does not even acknowledge a problem. Unfortunately there is no other option in the area and apparently not contractually obligated to provide a working service.

Service very unsatisfactory -- video goes out occasionally and remote volume control almost never works even after several attempts at resetting. If I had a choice I would have stuck with Comcast.

Waited on hold two days in a row for over an hour no one ever came to the phone. Finally had to select a different department of which I finally got to talk to somebody. Five days later, they’re Going to try to make time and show up to fix it.

Horrible costumer service! So unprofessional , I would NOT recommend this company. Been wanting to add a service in the last week or so, an agent said she'll call me back after I sign a form to set it up but she never did, then I called to get assistance from different agent but she said she can't help me and that the other agent (that was supposed to call me initially) will call me in a few minutes. That never happened and since then I contacted the account manager through the website twice wanting to complain about my experience and hoping he could help me but he never contacted me as well! Unbelievable.

Have been trying to speak with a live representative for 7 hours. Worst customer service. I finally spoke to a live person and it seems I need a new remote ((this one is only 3x months old) and it’s going to take six days for a technician to come. Really unacceptable.

Trying to get a refund after a closed account is like trying to break into Fort Knox. I keep requesting it, they keep telling me it "didn't process" but can give me no reason why. Additionally, they have in their record that my account was closed for lack of payment, which could impact my credit, but that is not true, I just moved. Cannot get them to correct it.They also claim my new address, which I am currently occupying, "doesn't exist."While I had service with them wasn't much better. The bill changed randomly and without notice.

What is the problem in Naples?

Was on hold for more than 20 mins to speak with a supervisor the supervisor barely speak English and was asking bunch of run around questions to get you off the phone could barely understand I wouldn’t advise anyone to get their service it’s slow and over priced and their customer service it’s the worst their representatives aren’t trained to give customer service or to help their customers they just want to charge and not help

Horrible. Their support is unhelpful. They claim there’s an outage and it been over 8 hours now and every other sub community is reporting working internet yet my house is without internet for a whole day and I WFH. They give no resolution and no ETR. Do yourself a favor and get AT&T fiber instead.

The customer service line is not open 24 hours per day!!! I called at 1:20 am and no one ever answered.

Year after year, Hotwire is continuing to raise the infrastructure fee in our subdivision without any real reason as to why. This is very frustrating. If I could give them no stars I would.I think the developer and Hotwire are in some kind of cahoots and there’s no end in sight.

9:28 Called Hotwire about a bill I received for television service that was not installed, left message for call back.10:05 Received call back, simple request to remove a charge for an uninstalled service took 25 minutes with the agent.10:30 When that was finally finished, I was told that I would owe $7 for a paper bill, franchise cable fee, and state sales tax. I owed $7 for a paper bill on a service that wasn't installed, along with a cable fee and tax.

Our HOA board is trying desperately to convince our home owners to sign a 10 year contract with Hotwire communications .Many of the owners are furious. We want nothing to do with it. Not only do they want us to sign a 10 year contract, they want to attach their fees to our HOA monthly fees. That has got to be illegal.Their sales person keep showing up at our HOA meetings and No matter how many times we tell him we’re not interested. He shows up again and again. I think there is a conflict of interest with the members of our board and the sales person who’s trying to sell us this product.With LOES Low orbiting earth satellites we don’t need cable.Do we have to get a lawyer to stop this?

I am very disappointed and frustrated with our recent change to Hotwire in Pelican Bay. I work from home and reliable internet service is very important. Since my install last month I have had 3 major outages that are equipment related. Each time, I’ve been given the runaround on the phone- it’s a community outage ( no, only me), it’s an issue with other installs and the main fiber at the street( no, finally found crimped fiber coming into my home), etc. Now out again so cannot catch up on work and no appreciation for urgency in fixing

I wish I could give this cable company a rating lower than one star. Unfortunately, I’ve had a very disappointing experience with their service, and I feel they’ve been misleading and unhelpful. I’m currently tied to this provider due to a community agreement, so I don’t have the option to switch. However, I want to share my experience to help others make an informed choice. If you’re looking to avoid poor service, I’d recommend staying away from this company. Thank you for listening."

I have the misfortune to be stuck with an exclusivity contract between my community and Hotwire so I’m forced to use this poor excuse for an ISP. I’ve had them for 18 months now and there have been about 10 day long outages due to them not having any sort of redundancy in place. During the outages, there is no communication from them of than a generic “we are working to restore services” text message every 3 hours. If I had any choice, I would leave them in a heartbeat.EDIT: Funny, they requested that I send a message to another email address so Customer Care can contact me. Well, two weeks later and still no communication from them.

I just had Hotwire installed. Tonight the video would not load. There is nobody that answers their phones. Eventually some woman answered, but she was unable to help me. She said I could call back and pull out the cord to my router so as to reboot, the TV. That was impossible for me to do. She had no answers. Formerly we had Summit and they were very service oriented. We are extremely disappointed in the service And the reliability of the product. Furthermore, we were never provided any guides any information on the remotes. This company needs to work on their service

Worst customer service. TV box is sluggish with huge bulky remote. Picture is low quality all with pixels. No IPv6 service. Stay away! Unfortunately our HOA signed us into this.

Ever since I switched to hotwire/fision, after watching a few YouTube videos it freezes and I have to reset the Box doesn't matter what room I'm watching it in after reset that particular box never had this problem with any other cable provider or ISP provider. There is no information on how to take care of this issue and nobody knows what's going on very poor service and when I do a speed test I'm getting 25% of what I'm paying forAnd stop with your can to reply That says we're sorry about your problem reach out to us at Social at blah blah blah. I watch people here saying that they have done that and you have not replied again if I see a can reply I will go to other platforms and put the worst reviews up possible

Be aware and very cautious with this company !!! So many red flags!I had an extremely disappointing experience with Hot Communications. They abruptly...

Terrible internet service just TERRIBLE. Internet went out March 19th and 3 weeks later there is STILL no internet in my home. Abysmal ISP and they get away with their mediocrity because they’re the only ISP available in the neighborhood.

My community switched 2-3 years ago. We had Xfinity prior.It is like an old Kia ( Hotwire) compared to a new BMW or Mercedes ( Xfinity).Yes maybe we are...

Gave this one star so they would take notice. Don't have it but understand they are good. Stop in Marco Island, South Seas East and maybe discuss with them, would sure beat what we have now.

Update:Margo,If you had looked into my account, you would see that I have reached out numerous times via the Hotwire app and email about the numerous and ongoing issues. Furthermore, I have asked for a refund due to lack of service and breech of contract but have been told that either this is not something that can be done or that they are “looking into it”. I have proof if needed and I will post here if you prefer. Please reach out to me to discuss reimbursement; however, this fake public show of sympathy is unappreciated and unacceptable.Respectfully,Elizabeth HiltonI am currently taking my son to Starbucks, again (second time this week), as he has been waiting for our internet to be strong enough to upload a class project that was due yesterday but that we still can’t upload because of internet outages and poor quality of service. This will negatively effect his grade.I would have never moved to Dunham Marsh knowing that there is a monopoly by Hotwire. I can no longer work remotely from home due to these repeated issues. If I were to tally up the total expenses related to poor internet service, Hotwire would pay me monthly to have their “services”. I am embarrassed and ashamed that something as small as internet service can reek such havoc in my household’s life but that is the world in which we live.Do better. Be better. Make up for the inadequacies in service and save face. It is not too late for Hotwire to redeem themselves. However, at this point, it would take a lot.

Gave them 1 star because that was the least I could give. How the hell they have 1.8 stars is astonishing.Signed: Dunham Marsh.

Absolutely terrible provider. They are the ONLY option for our neighborhood and you can tell they know we have no other options. Completely unreliable internet service. I would give 0 stars if I could.

Unreliable and slow service. DVR rarely works and the internet is frequently outcausing HUGE problems for those of us that work from home. The company is managed poorly (how else would you explain scheduled maintenance outage occurring on a Monday morning and lasting 6 hours past the time they claimed service would be restored?). Outages take forever to resolve. The company is completely apathetic to the woes it causes our community because they know we're trapped in a terrible contract that a majority of the people in our community don't want and are hoping to make every concerted effort to get out of. Would give this company no stars if I could. Choose literally any other company. Avoid Hotwire like the plague.

Super trash do not give them your money

One star is too manyWhen the workers came to install the line, they cut off our telephone line, the existent internet wire, and another unknown line and...

Just awful, drops connection all the time, inconsistent communication, just a real estate play, just awful, wouldn't recommend

Horrible service. It's currently not even working. Everyday something doesn't work and have to reboot daily. Poor customer service. No 24/7 tech support as promised.

Over all terrible in every aspect of service. For example when a service call does not fully fix a problem customer service emails service dispatch who never calls (customers can't speak to dispatch)And they then blame each other and nothing happens.

You need to HOPE that the initial contract and setup is what you want and has no problems because it is impossible to get someone to take responsibility and fix it. The customer service number is useless to get any non-equipment problems fixed.

The absolutely worst internet experience that I have ever had. If you happen to have other internet providers in your area, save yourself a headache and go with the competition. My community has frequent outages weekly and the customer service is inept. I wish I got the customer service reps name because he frequently cut me off and actually raised his voice at me. Surely something he would not have done if standing face to face. I am disgusted .Avoid this company!

Tv wires left hanging from wall little to no education on systemCalled for further service what a mess 6 calls from Hotwire to figure out why they didn’t show for appt3 different people called making new appts and all said they had double booked or couldn’t make itI will use a neighbor to figure this outI also ask for handicapped assistance they do not have remoter or educators who can help the disabled !!!!!

I appreciate the response to my review. However, I have no confidence that you will address this. And I'll tell you why. The install was on March 10th....

If you have a choice between hot wire or Radio opt for Radio the worst customer service and tech support, no call backs they have been to my house 3 times...

They have a lot of nerve using the word communication their service is not worthy of that name

this service is absolutely terrible. our neighborhood of over 350 homes signed a 10 year contract and no one can make their service work. None of the...

Lost my internet connection out of nowhere, called customer service and was told that it would be 3 days before a tech could come out to fix my service. The customer service rep (named Tyler) even yelled at me when I asked if they could come out sooner. This is the last straw for me with this horrible service. Will be cancelling as soon as possible.I've been dealing with random connection drops for years with this service, but I've kept it because of the price. Turns out you get what you pay for. AVOID THIS COMPANY!

Terrible customer service!

Dishonest installers, disinterested management. Hotwire installers stole from Amazon package on our porch (gated community) and left Hotwire materials in the box. Contacted management, no response.

The absolute worst system, service and technology . I never thought some system would make Comcast look outstanding. Run from these people!

horrible customer service. can't get anyone on phone. the chat is messed up. stay away from hotwire They came out three times and still couldn't fix...

constant internet problems. need new modem from hotwire. first they tell me 12-2. then at 1 get a call that it's now 2-4. then get a call from...

Son la misma estafa de siempre, imposible que dejen de cobrar el servicio cuando uno lo quiere dar de baja ! ESTAFA TOTAL !

what the hell people. it's christmas eve 2022 and now christmas day and still no god damn internet. can't watch movies, absolutely nothing. how do you...

We scheduled way in advance a number of appointments with them this month, December 2022, and they either showed up and weren't prepared to do the...

Do not say that you are open 24 hours when no one will pick up the phone.

Installation : Subcontract to incompetent cheap labor - but even more egregious is no oversight by Hotwire. They allow unskilled day laborers to start...

Worst possible tv and internet. If there were zero or negative stars I would select that option. Internet goes in and out such that my remote connection for...

Horrible serviceI move into a complex that has Hotwire as the internet and cable service. I just needed the wifi password. The first guy that came didn't...

They claim they have a TV anywhere app which you can watch Live TV from their app. But this is a joke. When you sign in with the app, it does show a...

Literally the most unreliable and slow internet provider we've ever used. I wish our neighborhood had kept Comcast so we could actually use our WiFi to...

I lost my home entirely due to hurricane Ian. I called Hotwire Communications on October 03, 2022 to cancel my services permanently. Yet Hotwire...

Horrible customer service! Avoid if at all possible! We’re stuck because our neighborhood HOA switched to this provider. They cancelled our original internet service install and will not provide a new schedule. Promises to get back with us have not been fulfilled. We need the service for our work from home and these people do not care, We get the run around every time we call for an update. We’ve had some poor cable/internet providers over the years but this company tops the list (or bottoms the list if you prefer).

The worst provider we’ve ever encountered. Promised a call back within 24 hours from customer service, never received it and when I called again to touch base they basically verbally shrugged and said they would call us when they felt like it. Unbelievable. We’re stuck because our. HOA contracted with them. Avoid if at all possible!

This is a low-quality outfit. The installers are low-paid amateurs who do not know what they're doing. Rather than reveal their incompetence and ignorance...

Despite surviving a major hurricane, our business is fully operational and Hotwire has internet available, but they refuse to turn on our internet feed. Customer service is atrocious and they refuse to work with us. Completely ridiculous.

The worst internet service ever. It's ALWAYS going out which affects my home security system and my business which is ran through my computer.I just called and was told they can't come out for 2 daysBy then I will have contracted another internet provider

I want to put out a word of warning about the cable company Hotwire! I have had a terrible experience with them since they set foot on my property. It...

I want to put out a word of warning about the cable company Hotwire! I have had a terrible experience with them since they set foot on my property. It...

Lived in our brand new home for six years. Over the last six years the internet has been totally unreliable. Constantly having cables cut and no service or...

Our neighborhood HoA is under contract with Hotwire Internet and for the last year our entire neighborhood is losing internet weekly (Often more frequently)...

As others have written, if you are thinking of buying or renting into a community that has Hotwire as their cable and internet provider RUN, RUN FAST, RUN FAR, and DON"T LOOK BACK !!!!!!!!!

My mother has Hotwire as part of her large Community's bulk communications contract (TV, Internet, Phone). The Board members who approved the contract 9...

Bad company, I canceled my internet service after moving out in May and they decided to charge me for the entire month of June. I would never get internet from this company again. Bad news.

Was on a school bus on a field trip and almost got ran off the road by one of their reckless driver on the phone while merging on I-95 North

We've had major issues getting out internet up and running + being overcharged monthly. At this point, they owe me 140+ USD.Since December 2021, we had...

Hotwire is a rip off with it's fees and attempts push you into signing up for automatic drafts! They suggested receiving on line bills (and did). STILL...

We are forced to use because of our community and I am not sure why they were selected. Terrible service and quick to blame other contractors for what was...

Hotwire provides "service" for my community. On Friday morning I had no Internet. I called them and was told they could not be out until Saturday between 8...

Hotwire Communications is usually chosen by incompetent boards of Florida Developments because they want to save a few dollars. They neglect to think of the...

No one answers the phone.

Hotwire is terrible. Don't get it. HORRIBLE. I can not say anything nice about it.

This company should be investigated for fraud and shut down. Their cs is aweful ! No one knows anything and your told a million different stories about your...

TRRAAAASSHHH COMPANY !!! Absolute garbage !!! Don't ever let these clowns charge you late fees . The company SCAMS !!!!They put you on auto pay then 2-3...

This internet service is the absolutely worst I've encountered. They have a monopoly on my building so I am forced to pay them for daily spotty internet. I...

I rarely if ever post reviews but I feel so strongly about this, I just need to.DO NOT SWITCH FROM A REPUTABLE PROVIDER LIKE COMCAST OR FIOS TO GET...

Update 2: Well, I am still without internet. They installed it... twice now...both times the internet has been gone in less than a day. When I called about...

They literally send technicians out who don't have the necessary hardware to verify the internets even working. We waited a week for an appointment and the...

I writing this as I'm waiting for the technician to come who is late as of now, 20 minutes after the end of the appointment window. He hasn't moved from the...

This is the kind of Internet company that scams you on every single dollar they can. A few examples:1. They added a $1 monthly fee for receiving a paper...

Long story short. I accidentally double booked a car rental. I received an email saying my insurance for the rental didn't go trough and I mis read and I...

By far THE WORST MANAGED COMPANY I've ever had to deal with.They are terrible !!! No matter what you do stay far away from this garbage company ! They...

Absolutely the worst internet service provider I've ever had the misfortune of being subjected to. TRASH

I've never seen something on Yelp with such polarizing reviews. Everything is either a 1-star or 5 star. I had my first experience(s) with Hotwire and now...

Worst internet service I have ever used. I ended up with no functional internet and had to remote into my work computer using my cellular internet.I am a...

I’ve been calling since MONDAY, trying to get internet service. I was transferred several times, didn’t report the representative that transferred me after I asked for his name because of the way he was talking to me. I spoke with someone Tuesday and she told me I have to wait 72 hours for a response. My landlord told me I have to send over a copy of my lease agreement. I did that, and proceeded to call the next day to speak with someone in regards to that. They told me because of my area code they would have to get a representative to call me back in the area I’m in, and I should receive a call pretty quickly. Well it’s Friday, I still don’t have internet or an appointment, or call back. And I’ve been calling for the past hour and a half. Of course no answer. When someone calls back, make sure it’s a manager!

If I could I would rate Hotwire communications a -5(negative 5). The internet, TV, phone CONSTANTLY goes out. I will never recommend hotwire to anyone.

Do not trust this website. Looking for a rental car online at hotwire Says $18 A-day 33 after taxes or different car for 20 but get cheaper prices on the app download the app so I do that and the same cars $19a day 34 after tax??? False advertising do not get the app! It is cheaper online!!

Most awful internet I have ever had. Less than 1mbps download speed almost every day for three years.

They are the internet provider of our subdivision and the internet is consistently slow or not working. We have outages on a weekly basis sometimes for 2-3 days at a time. I would never recommend their internet to anyone.

I currently have Hotwire Communications as a part of my apartment complex lease. It is the worst and slowest internet that I have ever had (I do not game, stream movies, download large files, or other activities that may impact the speed of the internet. Essentially, I pay $70 per month for little internet and very poor cable options. In addition, the customer service from Hotwire is deplorable. If you enjoy spending hours on hold trying to get one question resolved, while paying too much for very poor service than I suggest you look at Hotwire for home internet and cable.

I have this internet as a part of my HOA package and it’s terrible. The prices to upgrade are 3 TIMES as much as other providers. At any given time my internet will slow down to a crawl making me unable to work from home without paying exorbitant prices!!!!! I’m going to request we change internet companies as soon as possible!

If I could leave ZERO reviews it would be too many stars. We are bound by our HOA to use Hotwire. They provide terrible service, and their internet speeds are dismal, if not non existent. I had to have another company install an internet line, so that I could work from home at added expense. Hotwire doesn't care - customer service is non existent. Horrible internet speed. How does less than 0.1 download sound to you? What a monthly rip off - for 13 years.