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Customer Reviews
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I received excellent and fast help setting up service today. I look forward to that same degree of customer service in the future.
Response from the owner: Hello Seth, Thanks so much for taking the time to share your experience with setting up your services! Welcome to the Hotwire Communications community!- Margo, HWC Social Team
Our technician Gabriel arrived on time and was very friendly. He troubleshooted our issue and solved it in the first 5 minutes! If we ever need service again, please send him! Very satisfied
Great internet service. Great prices. What more could you ask for.
I’m a satisfied customer
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Has awesome speed
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Excellent customer service.
Response from the owner: Hi Toni, It's so great to hear that you've received an exceptional service experience! Thank you for taking the time to share your thoughts with us. We're so glad to have you as part of the Hotwire Communications community!- Margo, HWC Social Team
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We are fairly new to Hot Wire/Fission TV. Yesterday we experienced some issues with two of our TVs (living room we could hear programming but only saw a green screen and the bedroom tv opened to the last channel watched, but we could not access the channel guide and could not manually advance/change the channels). I worked with our tv brand support and they had me do a hard reboot of the tv and then checked to make certain we had uploaded the most current software. They stated it seemed to be an internet connectivity issue. I called Hot Wire technical service support and talked with Danard Levy. Danard hit it out of the park! First, I could hear a smile in his voice and a sincere concern about our issues. He very efficiently walked me through some fixes and the issue on the living room tv was fixed. The bedroom tv we tried a remote controller reset and new batteries (we are very new customers - so hoping batteries don't wear out in a month!) .....nothing worked. Danard scheduled a service representative THAT MORNING to come out and switch out our remote for a new one. There are very few companies that empower their technicians and representatives to solve the problem like this so efficiently and so quickly! I want Hot Wire to know......Danard Levy is an outstanding representative. Even if we could not identify the issue, I know Danard would have kept on top of our issues, and we would have had a fix as quickly as was possible. Danard Levy is a perfect representative......he not only knew how to work through the issues and was empowered to solve the problems, but he did it with a friendly and helpful intonation in his voice and patience that you just can't teach in customer service. He is the best representative on technical issues I have ever worked with....and I have worked in HR for some big corporations with customer service departments. Danard Levy is a rare find! Thank you to Danard and thank you to Hot Wire for attracting, hiring and developing such a fantastic person! Danard would be the perfect role model for others to learn from! Thank you again, Hot Wire. We are pleased with our association with you in terms of service into our condo and the relationships we have experienced!
Response from the owner: Robyn, Thank you so much for taking the time to share such detail about your experience working with Danard. I will be sure to share your kind words with him and his leadership team. It's so great to learn he was able to quickly resolve the issues and deliver and exceptional experience. We're so glad to have you as part of the Hotwire Communications community!- Margo, HWC Social Team
Awesome experience! I’d forgotten my password and neither of my TV’s were working properly, but in no time he fixed it! He was patient, kind and took good care each time wearing booties in the house! Thank you for great service!
Response from the owner: Hello Quanda, Thank you for taking the time to share your experience working with our team! It's great to learn that you received an exceptional service experience. Thank you for being a part of the Hotwire Communications community!- Margo, HWC Social Team
Winsted in Boca Raton and Shanon in Louisiana were very empathetic, knowledgeable and patient
Response from the owner: Hi Terry, Thank you for taking the time to share your experience working with our team! It's great to hear that both Shannon and Winsted delivered exceptional service. Thank you for being a part of the Hotwire Communications community!- Margo, HWC Social Team
I am a new customer for Hotwire. We recently made the change from Breezeline to Hotwire in my community and it has been amazing. The internet speed is the fastest I’ve ever seen, and installation was seamless. I requested for a supervisor to be present during the install and Mr. Frank Trujillo was the representative that was present. He was over communicative, transparent, and professional during the entire process. Thank you for the amazing job and transition, Hotwire!
Response from the owner: Hello Christina, Thank you so much for sharing your installation experience with us! I will be sure to share your kind words with Frank and the team. Welcome to the Hotwire Communications community!- Margo, HWC Social Team
Jordan is very kind and patient. He was great. I love my Hotwire service.
Response from the owner: Thank you so much for the kind words! It's wonderful to hear that Jordan delivered a fantastic experience for you, and that you've been enjoying your services. Thank you for being a part of the Hotwire Communications community!
Hotwire Communications delivers exceptional fiber-optic internet with lightning-fast speeds, crystal-clear voice, and top-quality IPTV. Their reliable service and award-winning customer support make them a top choice for businesses and communities. Highly recommended for anyone looking for cutting-edge connectivity!
Response from the owner: Hi Emmanuel, Thanks so much for taking the time to share your kind words about our services. We're so thankful to have you as part of the Hotwire Communications community! - Margo, HWC Social Team
Our technician-Matt was great! Excellent response to fix our problem!
Response from the owner: Hi Ramona, Thanks for sharing your experience working with Matt - it's great to learn that he delivered excellent support. Thanks so much for being a part of the Hotwire Communications community!- Margo, HWC Social Team
Very quick response time and my technician was very knowledgeable and personable.
Response from the owner: Hello Rick, Thanks for taking the time to share your experience working with our local tech! We're so glad to have you as part of the Hotwire Communications community! - Margo, HWC Social Team
Hotwire has been exceptional. I use only internet/wifi and it has been fantastic.
Hotwire is AWESOME! The service is great and the employees are always kind and helpful.
Hotwire has been great. I’m thankful to Jordan for recommending it to me.
As always, the Salisbury office goes for excellence. I am completely satisfied with the service I received today and always
Response from the owner: Hi Susan, Thanks for taking the time to share your experience! It's always great to hear that our Salisbury team is delivering an exceptional experience. Thank you for being a part of the Hotwire Communications community!- Margo, HWC Social Team
Service is great
Great customer service
Excellent customer service. Laurie was great.
As a customer here everything has been great. And Jordan's always a great help every time I need anything done.
The service is great.
Laurie was awesome! Personal yet professional service!
Excellent service, on time, and courteous.
I love the service. I wish the place I was moving to had Hotwire.
Response from the owner: Hi Phyllis, It's so great to learn that you've been enjoying your Fision services. Thank you for being a part of the Hotwire Communications community!- Margo, HWC Social Team
The staff in the storefront was very helpful. Great internet.
The Internet is great. It's the best in Salisbury.
The service is wonderful. Awesome products.
I received excellent service when I came into the store
Response from the owner: Hello Renard, Thank you for sharing your experience working with the Salisbury team. We're so glad to have you as part of the Hotwire Communications community!- Margo, HWC Social Team
I love Hotwire. I’ve been a customer for several years and have always had great service.
Such amazing service service. Very personable. Thinking always about their customers!
Hotwire is the best hands down no complaints.
Great internet and service. Jordan was awesome.
Good service. Nice people. Jordan was very helpful.
New customer with Hotwire and could not be more pleased. The Hotwire tech Alexandro arrived early and was friendly, professional and completed the install under 30 minutes. Fision remote worked seamlessly with my equipment and Alexandro took the time to explain all the cool features Hotwire provided.
Response from the owner: Hello!Thank you so much for taking the time to share your experience working with our team! It's great to hear you're enjoying your new Fision services. Welcome to the Hotwire Communications community!- Margo, HWC Social Team
Hotwire service is great. I always recommend Hotwire to everyone. Jordan and Laurie are very helpful.
Great internet.Great service!
Hotwire has great internet. The staff in the store are the best.
Speedy customer service good connection easy help
Hotwire is excellent. I recieved gréât service from the young man at the front.
Response from the owner: Hi Aleisa, Thank you for the feedback! It's wonderful to learn our team delivered an excellent experience for you. Thank you for being a part of the Hotwire Communications community!- Margo, HWC Social Team
Very professional and top speed internet thank you
Hotwires internet is good.
Friendly, knowledgeable, patient. Great technology.
Great service. Highly recommend.
Excellent service today. By Jordan
Response from the owner: Thank you, Dennis! We're so glad to have you as part of the Hotwire Communications community!
Hotwire has good internet.
The service and price remain the same which is great. It's nice to be able to pay in person. The folks at the register are wonderful.
Jordan was great
Great service. Jordan was very knowledgeable and professional.
Response from the owner: Hello Scott, Thanks so much for the feedback! It's great to learn that Jordan delivered an exceptional experience for you. We're so glad to have you as part of the Hotwire Communications community!- Margo, HWC Social Team
Anytime we call hot wire with technical issues. They are very quick to answer the phone and respond. When we need a tech to come out, scheduling is easy and the texts are amazing. Winston does a great job.
Response from the owner: Hi Ro, Thank you so much for taking the time to share your kind words! It's great to learn that Winston and the other techs you've interacted with have delivered an exceptional experience. Thank you for being a part of the Hotwire Communications community!- Margo, HWC Social Team
I recently went to the Hotwire store in Salisbury and I received excellent customer service from Jordan. He was awesome and answered all of my questions.
Fision from Hotwire has been rock solid for my family’s high speed internet needs. During my last visit, Jordan was incredibly helpful. He and all the staff are a big reason why we will continue to use them for the foreseeable future.
Response from the owner: Hi Tripp, Thanks so much for taking the time to share your kind words! It's great to learn that Jordan and our Salisbury team delivered an exceptional experience. We're so grateful to have you as part of the Hotwire Communications community!- Margo, HWC Social Media
Webinar was very informative. Our educator was well spoken and took his time with us. Thank you
Engaged with Hotwire to upgrade our 40 units of condo residents from Xfinity to Hotwire Fiber Optics. Very professional, amazing Launch Mgr and entire Hotwire team. 3 month project and they got all the deadlines. We have 97% of our residents converted. Very pleased with project team and product/service.
Response from the owner: Hi there David,Thank you for taking the time to share your positive experience and thank you for being a part of the Hotwire Communications community! -Marissa, HWC Social Team
I really was impress with acount manager Junia Voltaire, when I had an important issue with landline/security system she dedicated her time late Friday night to resolve all issues and constantly updating me with the process. All was done! Thank you Junia!!
Response from the owner: Hello Michael, Thank you for taking the time to share your experience working with Junia - I will be sure to share these kind words with her. It's so great to hear she was able to assist you. Thank you for being part of the Hotwire Communications community!- Margo, HWC Social Team
Very nice,very helpful,great altitude,very friendly
Response from the owner: Hello Sheila, Thank you for taking the time to share your experience! We're so glad to have you as part of the Hotwire Communications community. - Margo, HWC Social Team
I thank the agent TERRELL QUINN, who is responsible for the billing department, for solving my issue and communicating well. Very professional and willing...
My experience with Maria Mercado my Launch engagement specialist was excellent. She directed me to the proper services and was pleasant and most patient...
I spoke with Lucie Delva and I have to say how pleasant and helpful she was. We are moving to Florida and not familiar with their Internet and cable setup....
Cierra Wood was very pleasant, respectful & took care of my request efficiently.Thank you Cierra,
Many thanks to DeShona H. , who patiently guided me step by step to get my tv working . I am old and technologically challenged and her kindness was...
Hotwire did an incredible job repairing a cable that a construction company cut. Hotwire, immediately, repaired the cable and replaced a junction box that was also damaged. Hotwire was very communicative throughout the entire process. All of the employees involved were friendly, positive and efficient. Thank you for being such a great company.Dan
Response from the owner: Hello Daniel, Thank you for taking the time to share your experience! We are so pleased to hear our teams were able to quickly address the fiber cut and get you connected. Thank you for being part of the Hotwire Communications community!-Margo, HWC Social Team
We have had endless issues with our cable television. I think I'm taping the Oscars, when I look on my queue it looks like it's being taped yet it...
Few problems and great service
I had a very long phone chat today with a Hotwire technician named Lesli Terry. She was so very patient and we worked through solving a problem with one...
I just had Emmett as 15 minute Educator. What a treat! Easy to understand, stayed on task, very pleasant. As a former teacher I give him an A++++
I would like to tell you about my fantastic experience led by Danny Segarra, lead installer.Danny is extremely knowledgeable of this new technology and...
Fast and friendly service
Response from the owner: Hello Patricia, Thanks so much for sharing your experience! - Margo, HWC Social Team
Response from the owner: Hello Janelle, Thank you for taking the time to rate us! If you would like to share more details about your experience, please email us at SocialMedia@hotwiremail.com. Have a great day!- Margo, HWC Social Team
Hotwire uses fiber optics - therefore Internet is faster and the TV picture is clearer. They also use WIFI 6e and EERO which is top routing equipment...
I spoke on the phone to a lady called Kyara and she was very helpful with my request. She immediately sent me an email confirmation With my request.
I have had Hotwire for close to two years and love them. My remote stopped working and they were out the next morning with a new one. They set it up and made sure everything was working. Love them!!!
I've am a Hotwire customer and their internet service has been exemplary. For the last 5 years, I've had 99+% uptime with ridiculously fast speeds. My...
i am at delrray beach boca delray golf and contry club.it is a tremendous help having a reprasentative on site to help with all the our needs.this...
I just hung up the phone with Gabrielle Williams in Customer service. Unlike the first two people I spoke to she was about as nice as sweet and helpful as...
We've been living in Pines West for about 10 years now and for a good portion we've been using HotWire Communications. Very pleased with them, we rarely...
Darrell Gault was amazing! He was able to answer all my questions and be of great service.
The ONLY reason I am giving Hotwire five stars is because of the last customer service, agent I spoke with, Byron Holton. If it wasn't for him, you would...
Today I dealt with Daryl Gault who is a "Technical Engagement Specialist" for Hotwire. He is an amazing communicator and knows how to solve problems...
We are going to be new Hotwire communications customers so we called for a consultation. Marc Plummer / Launch Engagement Specialist was friendly and...
I had the pleasure of speaking with Delois Cooper this morning, February 15, 2023.to add to and upgrade cable service. Great "bedside manner", a pleasant...
I just had the pleasure of speaking to Daryl Gault of Hotwires customer service today. I have been attempting to get a refund of $27.89 since late December...
Just want to say Thank you to Joe Avril in the Tech dept. The most patient, wonderful Hotwire person I have dealt with. Wish there were more employess like him around. Anywhere!!!! Maureen Madalone
I called into Hotwire to get the name changed on my brothers account because he recently passed away and I'm in charge of all his accounts. Moriah Leach was...
Daniel S. came out to help fix the wireless connection. He had a great personality and knew exactly what to do to get the issue corrected. He checked all of...
I have to chime in about my experience with Hotwire . . it has been fantastic! My house was one of the first connected as our community switches to Hotwire...
I received outstanding customer service and assistance that went above and beyond. Maury understood my problem and went out of his way to help solve it ....
Hello,I'm sending a note to thank Shanetra Wilson for providing superior customer support for my issue today. Shanetra was engaging, professional and a...
I just had the great pleasure of interacting with Daryl Gault/Technical Engagement Specialist. Daryl exceeded my expectations and went above and beyond to...
Had a problem with our internet connection Called Hotwire and spoke with tech specialist Daryl Gault, who was over the top in assisting me.Not only did he...
I must say that Hotwire provides really strong and reliable internet. Much better experience than I had in the past with Xfinity. Thank you Kierston B. for...
Your customer service representative Kerah Santiago did an excellent job with helping me today, a new customer. Nice to run across a large...
Just signed up for Hotwire service since it is offered as part of our HOA. Natalie Fuentes provided a superb and friendly sign-up experience. It was...
Hotwire's customer service representative, Diana Castaneda, solved my problem related to printing a basic cable channel lineup. She put me on hold for a...
Update!!! Hotwire has really stepped up the game.The service is great .... when it works. We lost service for a day last week but they identified as a community service issue and it was fixed that day.We lost service again yesterday morning together with neighbors and several other people in our community, but Hotwire told me they won’t have a technician until Thursday. I told them to please try to send someone sooner- I am working from home and depend on the internet, but all I got was “they will try”. Some of my neighbors were lucky and were promised an appointment for today. Hotwire won’t acknowledge that this is an issue within the community despite the fact that multiple neighbors lost service at the same time and my request to please talk to a supervisor wasn’t granted either.
Response from the owner: Ursula - we were able to identify the problem and a local account manager in your community should be reaching out to update you and provide further assistance. We apologize for the inconvenience and thank you for brining this up to our attention so we can fix this ASAP. Thank you!- Melissa, HWC Social Media Team
David Cocchiola exceeded our expectations. He was customer service focused and professional. He took his time to explain the new products to us and made it...
I wanted to take a moment to let people know what great service Hot Wire provided. I was relocating my TV to a different wall and was told by my handyman to get Category Five cable. I was headed to Home Depot when I noticed the Hot Wire Truck heading to an account. The technician kindly got out of his truck and offered me some cable and gave me his card in case my handyman ran into trouble. Sure enough he had trouble with the project. No problem. Why? I called the gentleman’s name on the card, Jean and he came within minutes. Not only did he walk my handyman through the process he made sure all my equipment was hooked up correctly. Thank you Jean. I would have given 10 stars for the Hot Wire service if I could have. This was an example of a person and a company going over & above. Thank you!
Hotwire is an okay service provider but this review is for Ida LaGreca who works there who helped fix numerous issues with my account. She is a rare talent...
Response from the owner: Thanks for the 5-star rating, Eric!-Luke, HWC Social Team
Stephen Gabriel !!! Guy is the man, always comes through when I need help and he makes sure I'm more than helped.
I’ve never had any problems with hot wire.Great service
Response from the owner: Thanks for the review, Raymond!-Luke, HWC Social Team
Great service on the phone today from Daryll Gault, solved the problem quickly. Very nice customer service.
I want to thank John Fletcher from Hotwire Communications for picking up the phone and taking care of my request. I'm from the north and the cable/internet...
Paulo did an outstanding job of installing my wifi. He was on time and was extremely helping in explaining everything throughout the process. I highly...
I needed technical support when one of my TVs stopped working. I got the best technician ever on the other side of the phone. With a beautiful cheerful...
My TV wasn't working today when I got home this afternoon. I went through the drill to reset it but had no success. My heart sank. Luck was with me. My...
Overall, I was very impressed by this installation process. The installation technician, Mr. Alain Lopez contacted me the morning of the installation...
Today I had the pleasure of being attended by an extremely kind and professional lady, who was working with me for hours until she solved my internet...
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Our day started out horribly. We upgraded our broadband and the gentleman came at 1:30 & installed it incorrectly leaving us with no Internet & us not being...
My experience today requesting program listings was handled very well by Udevski Person. He was patient and knowledgeable of my needs.Per our conversation...
By now, the group in our community that was anti Hotwire should be of a different mindset. Hotwire has been very responsive, professional and informative....
I had a half-dozen connectivity problems that phone support was unable to resolve. Most of the front-line support people seem to know just one trick: reboot...
So far I've had a great experience. Cesar was very very helpful and proactive with the scheduling and Rudy was very efficient and pleasant with the install. I very much appreciate that Rudy let me know when he was 30 minutes out. Excited to start using my fiberoptic internet!
Response from the owner: Thanks so much for leaving this review, Natalia! We'll pass this along so Cesar and Rudy receive the recognition they deserve for the level of service they've shown you!-Luke, HWC Social Team
Impecable el trato con HotWire en especial con Cesar, muy buena atención y rapidez , excelentes profesionales !!!!
Response from the owner: Alberto, agradecemos el tiempo que se tomó para compartir su experiencia! Nos aseguramos en pasarle a Cesar sus palabras grata. Gracias!!
Long story short we had some issues with our business account (our fault not hotwires). Though everyone was very nice, I did get some run around (would...
We have had hot wire in our condominium for at least 4 years. They are 1000% better than our previous Cable Provider, Comcast. Their service is outstanding...
Have had issues with Hotwire for service and repair in the past. Fortunately, with the help of Mariano Gonzalez and Anthony Daly, our internet was repaired...
Today I spoke with Ciarra Spillers and she was helping with my mother service in the villas at Secret Lakes. She was extremely patience with my mother and courteous. She was trouble shooting her system and got it back to work. I know it can be challenging to deal with older people however she was super nice and understood when my mother spoke Spanish to her. Thank you so much for your kindness and help.
Response from the owner: Thank you so much for your kind words Jenny! We have shared them with Ciarra and our executive team who will be recognized for her work! -Grant, HWC Social Team