This review is for Nelson, a Hotwire Technician who called on us to address the problem we were having of repeated false alarms on our security system. He quickly identified the problem and proceeded to correct it in a very timely fashion. He was also helpful with a complete explanation of the new system. He displayed high technical skills and professionalism. Excellent!!!!

I enjoy my services and I think Jordan Rocks

Quick & efficient location. Great customer service provided by Jordan!😊

I love my Hotwire services. I have never had any issues. Jordan has helped me out tremendously whenever I have come into the store.

Hotwire has been excellent. The internet is really fast. Jordan is always very helpful when I need help

Absolutely enjoy the service, never had any issues in the many years that they have serviced me 😁

Have had the best experience with this company. On point when you call customer support and they have solved both issues we’ve had within ten minutes. Hands down better than Comcast or AT&T! Very satisfied!!

I work in downtown Salisbury, and so I always take our Hotwire payment to their storefront location. Jordan is always pleasant and has such great customer service.

Jordan and Laurie are such great people I really enjoy my service had it for over 10 years before they changed over great speeds great tech support.

Great service, excellent experience

Amazing Customer Service by Casey A. and his team. We’re in Boynton Beach and just had our service connected. I highly recommend you ask for Casey A. It’s intensive work but our home was put back together beautifully! Thank you Casey!👍🏼👍🏼👍🏼

Jordan was great. He was able to special order a remote for me with buttons where I can see the numbers. Jordan also helped me with an electronic signature issue. Awesome customer service.

Laurie and Jordan are always so nice and welcoming when I come in.

I come in and pay my bill every month and everyone is cool. Jordan has always been excellent.

I love my Hotwire service. Jordan was so nice. He helped me set up my online billing.

Jordan and Laurie are so good. They were able to answer all the questions I had for them. Amazing service!

Jordan was awesome. He helped me get my online account set up.

I was with Them for about 4 years good service!

Jordan and Laurie has always been so helpful to us. I hate leaving Hot Wire because the price is the best and the people are helpful and will always work with you.

Jordan was great. He helped me set my account up on auto draft.

Impressed. Able to take care of our problems and she was very patient with us.

Jordan was really helpful with getting my internet services up and running. He was able to answer all my questions and was very knowledgeable.

Jordan was awesome. He helped me get my bill corrected. Hotiwire is great.

I have had multiple problems with Hotwire in the first two years of our service but we just went through hurricane Milton and we never lost service. They have fixed all the performance and reliability issues I was complaining about and deserve a new evaluation. I am now thrilled with the Fiber to the Home service I currently have. Thank you Hotwire for working hard and fixing the shortcomings, things are now working extremely well. 5 Stars!!

I came into to pay my bill and Jordan was very friendly and helpful.

Excellent service, it works very well. A very nice girl named Genesis Ruiz did the installation. Very good work by this girl, she knows what she is doing. She explained everything about the service very well. Thank you very much.

Aaron Howell went above and beyond in getting me setup with their service. He was very friendly and made extra effort to get my router set up in the room I needed it in.

I am incredibly happy with the service I received from Terrell Quinn. He was so helpful in correcting the wrong information and ensuring everything was accurate. His professionalism and politeness made the entire process smooth and stress-free. I’m truly grateful for the excellent job he did, and I believe he deserves the great payment he received. Thank you so much Terrell! Highly recommend his services!

Jordan was very knowledgeable and helpful changing settings for my online account and resetting my password

Kevin, Moses and Victor provided exceptional service on my Hotwire install. Jamie Westby was key in ensuring everything went smoothly and professionally. Thanks! 5 Stars!

very informative webinar...I learned quite a bit about the new system from Emmett Frank who should be commended for his knowledge and also his easy to understand instructions.

I came into Hotwire to get help with my bill. I walked in and was greeted by Jordan. I explained everything to Jordan and he was able to make all the corrections to my account quick and simple. I was amazed with the customer service I received.

Hotwire is great. It's a reliable service. Jordan is always there to help and is very knowledgeable when I have any questions.

I have been with Hotwire for the last 2 years and my experience has been great. I never have any issues. Whenever I need any assistance Jordan is always happy and willing to help me. I urge everyone to switch to Hotwire.

Until I moved into Four Seasons in Delray Beach, I had never heard of Hotwire. Like every cable company, there will always be times that you need a technician or some sort of technical support. What I have found and love about Hotwire, is that they are staffed to take your calls 24 hours a day, seven days a week. They try to help you fix the issue over the phone and if that doesn’t work, they schedule a technician to come to your house, sometimes the very next day. I appreciate good service. This is why I want to give a shout out to our account manager for our community. I recently had an issue that needed to be resolved as we need to re-route the fiber cable behind our home for an upcoming project. Their regular customer service people could not answer construction type questions but Jocelyn was able to cut through the red tape and get me the information I needed. She was responsive and knowledgeable and was able to get me the right people to come out and evaluate the issue, thus saving me a lot of money in unnecessary additional charges for things that did not need to be done for me to complete the project. Hotwire has a happy customer in me.

I love my service with Hotwire. I've never had any issues. Everyone is very friendly. Anytime I need any assistance Jordan always goes above and beyond to help me. I definitely recommend Hotwire.

Nice people great product

Cierra Wood was very pleasant, respectful & took care of my request efficiently.Thank you Cierra,

I love this place every time I come in im greeted while smiles an love.jordan always be on point he gets us in an out with no problems. Thanks for everything you all do

Many thanks to DeShona H. , who patiently guided me step by step to get my tv working . I am old and technologically challenged and her kindness was...

I wanted to take the time to express how pleased I am with the excellent customer service I received when I visited the Hotwire store in Salisbury. I was helped by Jordan. He was very professional and took the time to explain my bill to me. Jordan also showed me a demo of Hotwire's newest cable boxes with the streaming services which is really convenient. I have been a Hotwire customer for years and I am very satisfied. 😉

Let time warner cable( spectrum) go because of yearly price change and lack of reliable service. Hotwire has , by far, the fastest and most reliable internet for the price, and that price doesn’t change every year!

Have had Fibrant/Hotwire since 2015 (switching from TW/Spectrum) and have been an enormous fan ever since. I can count on one hand the outages we've had - and they were all very brief. Also great customer service when we have had an outage (and a line accidentally cut by another vendor). Cost is extremely reasonable for the service.

the internet from Fision is excellent! Bella helped me set up my account and she was awesome, extremely informative about the package options! I would highly recommend!

Hotwire did an incredible job repairing a cable that a construction company cut. Hotwire, immediately, repaired the cable and replaced a junction box that was also damaged. Hotwire was very communicative throughout the entire process. All of the employees involved were friendly, positive and efficient. Thank you for being such a great company.Dan

Haven't had any issues with service in so long I honestly forgot it used to be a thing. Staff are always friendly, welcoming, and accommodating if I happen to bring the children in with me. Best internet service in my opinion.

Bella is great. She was so helpful and kind.

It's been over a year with no issues. Service is fast and since my last review, has become very reliable. (I'm not taking credit, lol, as I understand they were doing some hardware upgrades at the time that caused the downtime and outages that I complained about. That's fair, but I do wish they'd been a bit more proactive about altering me in advance when that was going to happen) The few times I've had to contact them or go into the office everyone has been very helpful.

Bella, Kristi, and Laurie provide the best customer service and knowledge on Hotwire services. I highly recommend this company.

We have had endless issues with our cable television. I think I'm taping the Oscars, when I look on my queue it looks like it's being taped yet it...

Few problems and great service

First off,Hotwire Thanks for such Great Service..I would like to start off By Thanking The Representatives at The Salisbury NC Location..Everyone is such Respectful,Passionate,Patient and Very Professional..Mrs.Kristi That sits in the back,in collections..She has the Biggest Heart Ever..The other two ladies are amazing too..If I could give them 1,000 stars..I definitely would…They all Deserve the world..

I had a very long phone chat today with a Hotwire technician named Lesli Terry. She was so very patient and we worked through solving a problem with one...

I Would Like To Say At First I Did Not Agree With Hot Wire Because It Was So Many Adjustments Made To My Account That I Was Not Aware Of Now I Absolutely Love It Because Of The Employee’s Her Name Is Kristy She Is The Best She Took Time Out To Explain Every And Anything I Asked Her She Made Me Feel Like I Was Someone Not Just A Account Number And I Would Tell Anyone If You Have Something Going On With Hot Wire And You Really Do Not Understand Please Please Ask For Kristy She’s A Beautiful Person Inside Out She Do Care About You And She Do Not Just Take Your Money And Make You Feel Like You Just Paying A High Bill And Do Not Why She Will Take Time Out For You And She Do Not Care How Long It Takes Because I Am 58 And I Need Someone Sometime To Take Time Out For Me But I Have Been In That Store When I taser She Does That For Not Only Me Everyone She Helps So I Will Definitely Stay With Hot Wire For Life

I switched from a popular and prominent internet service provider to Hotwire back in July 2023, and my experience has been amazingly wonderful. Especially working with Kristi Bradley! She is such a beautiful, understanding and professional employee. I have no regrets! Hotwire goes above and beyond when it comes to providing excellent customer service and their Internet service top tier!

Came into the store for my parents about upgrading our Internet! Bella was super professional and was really helpful about which package to go with! Recommend these guys for any Internet! Best prices!!

I just had Emmett as 15 minute Educator. What a treat! Easy to understand, stayed on task, very pleasant. As a former teacher I give him an A++++

I would like to tell you about my fantastic experience led by Danny Segarra, lead installer.Danny is extremely knowledgeable of this new technology and...

Fast and friendly service

Hotwire uses fiber optics - therefore Internet is faster and the TV picture is clearer. They also use WIFI 6e and EERO which is top routing equipment...

I spoke on the phone to a lady called Kyara and she was very helpful with my request. She immediately sent me an email confirmation With my request.

I have had Hotwire for close to two years and love them. My remote stopped working and they were out the next morning with a new one. They set it up and made sure everything was working. Love them!!!

I've am a Hotwire customer and their internet service has been exemplary. For the last 5 years, I've had 99+% uptime with ridiculously fast speeds. My...

i am at delrray beach boca delray golf and contry club.it is a tremendous help having a reprasentative on site to help with all the our needs.this...

I just hung up the phone with Gabrielle Williams in Customer service. Unlike the first two people I spoke to she was about as nice as sweet and helpful as...

I've really enjoyed my experience with this company so far. I have been with them since they came to my area. I was with a previous company. I had too many issues to name. One issue was my router kept going out. I was told to get a new box. After the 4th time and them coming out cutting lines trying to fix the issue. I was done! After switching to hotwire I had one issue it was resolved quickly. It was an issue with the plug box. The guy fixed it and made sure everything was working properly before he left.

We've been living in Pines West for about 10 years now and for a good portion we've been using HotWire Communications. Very pleased with them, we rarely...

I love our service with Hotwire Communications. Fast internet speeds. Upload and download.Highly recommend getting this service!!

Darrell Gault was amazing! He was able to answer all my questions and be of great service.

The ONLY reason I am giving Hotwire five stars is because of the last customer service, agent I spoke with, Byron Holton. If it wasn't for him, you would...

Today I dealt with Daryl Gault who is a "Technical Engagement Specialist" for Hotwire. He is an amazing communicator and knows how to solve problems...

We are going to be new Hotwire communications customers so we called for a consultation. Marc Plummer / Launch Engagement Specialist was friendly and...

I had the pleasure of speaking with Delois Cooper this morning, February 15, 2023.to add to and upgrade cable service. Great "bedside manner", a pleasant...

I just had the pleasure of speaking to Daryl Gault of Hotwires customer service today. I have been attempting to get a refund of $27.89 since late December...

Just want to say Thank you to Joe Avril in the Tech dept. The most patient, wonderful Hotwire person I have dealt with. Wish there were more employess like him around. Anywhere!!!! Maureen Madalone

I called into Hotwire to get the name changed on my brothers account because he recently passed away and I'm in charge of all his accounts. Moriah Leach was...

Daniel S. came out to help fix the wireless connection. He had a great personality and knew exactly what to do to get the issue corrected. He checked all of...

I have to chime in about my experience with Hotwire . . it has been fantastic! My house was one of the first connected as our community switches to Hotwire...

I received outstanding customer service and assistance that went above and beyond. Maury understood my problem and went out of his way to help solve it ....

Hello,I'm sending a note to thank Shanetra Wilson for providing superior customer support for my issue today. Shanetra was engaging, professional and a...

I just had the great pleasure of interacting with Daryl Gault/Technical Engagement Specialist. Daryl exceeded my expectations and went above and beyond to...

Had a problem with our internet connection Called Hotwire and spoke with tech specialist Daryl Gault, who was over the top in assisting me.Not only did he...

I must say that Hotwire provides really strong and reliable internet. Much better experience than I had in the past with Xfinity. Thank you Kierston B. for...

Your customer service representative Kerah Santiago did an excellent job with helping me today, a new customer. Nice to run across a large...

Just signed up for Hotwire service since it is offered as part of our HOA. Natalie Fuentes provided a superb and friendly sign-up experience. It was...

Hotwire's customer service representative, Diana Castaneda, solved my problem related to printing a basic cable channel lineup. She put me on hold for a...

Update!!! Hotwire has really stepped up the game.The service is great .... when it works. We lost service for a day last week but they identified as a community service issue and it was fixed that day.We lost service again yesterday morning together with neighbors and several other people in our community, but Hotwire told me they won’t have a technician until Thursday. I told them to please try to send someone sooner- I am working from home and depend on the internet, but all I got was “they will try”. Some of my neighbors were lucky and were promised an appointment for today. Hotwire won’t acknowledge that this is an issue within the community despite the fact that multiple neighbors lost service at the same time and my request to please talk to a supervisor wasn’t granted either.

David Cocchiola exceeded our expectations. He was customer service focused and professional. He took his time to explain the new products to us and made it...

I wanted to take a moment to let people know what great service Hot Wire provided. I was relocating my TV to a different wall and was told by my handyman to get Category Five cable. I was headed to Home Depot when I noticed the Hot Wire Truck heading to an account. The technician kindly got out of his truck and offered me some cable and gave me his card in case my handyman ran into trouble. Sure enough he had trouble with the project. No problem. Why? I called the gentleman’s name on the card, Jean and he came within minutes. Not only did he walk my handyman through the process he made sure all my equipment was hooked up correctly. Thank you Jean. I would have given 10 stars for the Hot Wire service if I could have. This was an example of a person and a company going over & above. Thank you!

Hotwire is an okay service provider but this review is for Ida LaGreca who works there who helped fix numerous issues with my account. She is a rare talent...

Stephen Gabriel !!! Guy is the man, always comes through when I need help and he makes sure I'm more than helped.

I’ve never had any problems with hot wire.Great service

Great service on the phone today from Daryll Gault, solved the problem quickly. Very nice customer service.

I want to thank John Fletcher from Hotwire Communications for picking up the phone and taking care of my request. I'm from the north and the cable/internet...

Paulo did an outstanding job of installing my wifi. He was on time and was extremely helping in explaining everything throughout the process. I highly...

I needed technical support when one of my TVs stopped working. I got the best technician ever on the other side of the phone. With a beautiful cheerful...

My TV wasn't working today when I got home this afternoon. I went through the drill to reset it but had no success. My heart sank. Luck was with me. My...

Overall, I was very impressed by this installation process. The installation technician, Mr. Alain Lopez contacted me the morning of the installation...

Today I had the pleasure of being attended by an extremely kind and professional lady, who was working with me for hours until she solved my internet...

Reviews Yelp, googleWe write reviews, promote your companiesGuaranteed confidentiality and quality of reviewsAll accounts of real users, with reviews and...

Our day started out horribly. We upgraded our broadband and the gentleman came at 1:30 & installed it incorrectly leaving us with no Internet & us not being...

My experience today requesting program listings was handled very well by Udevski Person. He was patient and knowledgeable of my needs.Per our conversation...

By now, the group in our community that was anti Hotwire should be of a different mindset. Hotwire has been very responsive, professional and informative....

I had a half-dozen connectivity problems that phone support was unable to resolve. Most of the front-line support people seem to know just one trick: reboot...

So far I've had a great experience. Cesar was very very helpful and proactive with the scheduling and Rudy was very efficient and pleasant with the install. I very much appreciate that Rudy let me know when he was 30 minutes out. Excited to start using my fiberoptic internet!

Impecable el trato con HotWire en especial con Cesar, muy buena atención y rapidez , excelentes profesionales !!!!

Long story short we had some issues with our business account (our fault not hotwires). Though everyone was very nice, I did get some run around (would...

We have had hot wire in our condominium for at least 4 years. They are 1000% better than our previous Cable Provider, Comcast. Their service is outstanding...

Have had issues with Hotwire for service and repair in the past. Fortunately, with the help of Mariano Gonzalez and Anthony Daly, our internet was repaired...

Today I spoke with Ciarra Spillers and she was helping with my mother service in the villas at Secret Lakes. She was extremely patience with my mother and courteous. She was trouble shooting her system and got it back to work. I know it can be challenging to deal with older people however she was super nice and understood when my mother spoke Spanish to her. Thank you so much for your kindness and help.

Simple. Easy. Fast.

Terry Burgess is a very PATIENT ladyWho walked me through some easy steps to respond to non signal of TVFortunately I was able to reach her after 4...

Hotwire social media department called me and refunded my money, after I posted a poor YELP review. They also allowed me to cancel my auto-debit. I am...

They do a pretty good job and dispatch techs pretty fast when a home visit is needed. I had only one recall in all the times I’ve called them

Not super pleased with them.. granted it came with the house but had to buy an extender since its super weak towards front of house, and constantly getting notifications of maintenance.. Also customer support chat is a joke...You get what you pay for and sometimes less.

I’m happy for the install but my router doesn’t work now. So I have to call the company the installed it in the first place. I don’t understand why they didn’t tell me that in the first place. The three stars for the ability to watch television at all.The two stars are that they didn’t tell me that I’d have to call the other company firsthand.

Hi I am in a community that is discussing switching to Hotwire … I am wondering if you would be willing to list communities in SWFL that have made the switch … I do have information from communities that Hotwire was part of the construction …I am interested in hearing about the install and what types of issue have arisen …. Disturbance ofLandscape , remote , and customer service

Again an entire channel line-up has disappeared. Channel 396 was a great channel, which I watched daily. The current lineup is repugnant, all of it old re-runs. The picture quality is great, but the programming is sad.

Wasn't available in my area.

Everything seems to be automated and difficult to make contact to get a service item attended to.

My Condominium recently contracted with Hotwire after leaving our previous service provider. My initial experience with Hotwire (a phone call to set up an...

Today I had a very helpful Customer Specialist named Byron Holton. He clearly understood the double billing issue, and I'm hopeful the issue will finally be...

I just want to say something nice about the woman I spoke with on the phone to arrange installation in my home. She is Delois Cooper. She was helpful and...

Worst setup experience with any internet provider. I greatly appreciate that Hotwire provides high quality fiber optics internet, but I think they need to...

Good TV channel selection BUT...1. Their DVR can be a little temperamental. It tends to freeze up. It says TV it's recording and it won't let you out. You...

I usually don’t take to time to write reviews or comment on my experiences with specific companies. Today, I felt compelled to tell my story. I am new to a community just northwest of Atlanta. Most of the major communication companies do not service or partially services my address. Anyway, I established internet services with Hotwire (no problem there!). It was a smooth installation. The problem began when I decided to add home phone service. As of today, I have been waiting for 7 days to have my phone activated. The technician appointment was rather timely but then all the trouble started. Each phone number they wanted to assign was invalid (2 numbers). Then, the 3rd was assigned but I was told the Voice/Tech department had to activate my line remotely and give me my phone number. I was also advised that it could take 24 hours. Then, told to wait about 2-3 hours….but, wait! Again, I was told to wait 24 hours. I have talked to 5 different reps on 4 different days trying to get my phone activated. I will say that all of the reps I spoke to were very nice and did their best to alert, send emails, and get my issue resolved. Unfortunately, the results are the same. I was informed that the company recently migrated to a new system and was having come issues and backlogged. Uh, I think they should have told me the first day I inquired about the service. At least I would have known what to expect-a delay. At this point, I have lost all confidence in Hotwire to activate my phone service. Hotwire has lost credibility. In addition, they appear incompetent. I have wasted hours calling, being placed on hold, and waiting for a rep to answer the phone to end up in the same place as I started-no phone service. There is definitely a disconnect in their process. It’s very disappointing. At this point, I’m choosing to cancel my order and seek phone service somewhere else. I have wasted enough of my time. Good job Hotwire!6/4/2020-***UPDATE***This is an update to my previous post regarding my experience with Hotwire Communications. After my post and cancelling my request for phone service, the accounts manager, Korry Robinson called me to discuss what transpired. He apologized and explained why the process did not go as smoothly as expected. To avoid any more delays that he advised that he would be handling the situation if I still desired to obtain phone service. He made some calls and reach out to the appropriate teams to expedite the phone activation. He was prompt in his follow-up and informing me of where the team was in the process. To ensure that all bases were covered, he dispatched a technician to check the phone line in my home. I am happy to say that I have a working phone now. I know things happen but this is the type of customer service that is worth mentioning. Korry, thank you for going the extra mile and keeping the communication lines open to get this issue resolved. For now, I have added another star to the rating.

Horrible, horrible antiquated service and The Circ Residents in Hollywood require you to use their horrific service. For no reason! Non whatsoever the internet goes out. The company cannot provide any reason and the customer service representative is vague and unresponsive to questions. It’s like they don’t want to deal with your problems for their service that you are forced to pay for every month at Circ Residents. The only information provided by a representative is a tech agent must come out. And it’s 5 days later! Really? And the price paid by residents should reflect better service by Hotwire. We were given a name of Nicaury Laplanche who is the area representative, however, the phone number provided is a disconnected number. Such a horrible company.

For a company that purports to have top notch customer service I can’t disagree more. My community took on a long term contract with this company and it’s been a disaster from day one. We did end up getting a large credit due to all the initial problems yet problems still remain.I have a problem and called tech support. I can’t get an answer whether this is something I can fix myself. They want to come out and charge me a minimum of $50. I suspect it’s something simple but not having the ability to speak with tech support prior is unreasonable.They have no customer service in my opinion. Ugh

Our new HOA contracts with Hotwire for the whole development - it's part of our HOA fee (no choice). MUpon moving in, I contacted Hotwire and they...

I have been a customer for over 10 years & have been out of town on an emergency for 3 weeks to come back to town with my service suspended. I can’t get a call back from the local number & my overdue balance is $11.20. A check was mailed by my bank on the 25th of July to a Raleigh PO Box. Is it lost or sitting on someone’s desk or has the lock box been checked. This is a critical time when I need my internet service & can’t get a call back. Please help.

Signed up for bundle package. Installed on September 19, and as of October 3, my telephone number has not been ported.

Our HOA board is trying desperately to convince our home owners to sign a 10 year contract with Hotwire communications .Many of the owners are furious. We want nothing to do with it. Not only do they want us to sign a 10 year contract, they want to attach their fees to our HOA monthly fees. That has got to be illegal.Their sales person keep showing up at our HOA meetings and No matter how many times we tell him we’re not interested. He shows up again and again. I think there is a conflict of interest with the members of our board and the sales person who’s trying to sell us this product.With LOES Low orbiting earth satellites we don’t need cable.Do we have to get a lawyer to stop this?

If I could give 0 stars I would. Moved into a brand new community- NO HOA, and yet I’m held hostage to only have this unreliable service. I cannot get a straight answer on WHY we can’t get any other company over here. AGAIN WE ARE NOT IN A HOA! This company needs to not have any other clientele BEWARE!!! They sell you on they never have any interruptions, but today alone the internet went out last night at 7 something, until 4am and then back off at 9:20am while I was at work. Here we are 7:48pm and the services have been off come on for 2 minutes and back off. I had to go buy a 5G internet box from Verizon just to be able to work today and not be fired. Let this be your warning STAY FAR FAR FAR AWAY!!!!!!!!

Customer service ENDS at 4:55pm!To call Hotwire is to have your Will in order.I have a new installation (community) from Xfinity which I still believe someone got “greased” to switch. Streaming anything is a horror for error upon error messages pop up. I subscribe to Prime and Prime Video… my iPad updates where as Hotwire does not!Their setup and remote requires a class in Fision 101!A movie that’s an hour and a half finishes in 2 hours due to all the failures!They do offer high speed internet BUT God forbid that you are set up 20 feet away because there is a HUGE drop of service!Good luck if you have a 3 bedroom apartment or home. You need a second modem for $13.50 a month just to get an additional 200 bytes; ouch!No serviceBad internetTV is a minefield of problems.Stay away from them if you can.11/15 Netflix is broadcasting a live event of Tyson/ Paul fight. The picture froze! I called customer service and after 10 minutes on hold without ANYONE answering I hung up!I do not trust this “service” and any other HOA that subscribes to Hoteire should be investigated as to “why”Last nights problem was the fault of NETFLIX.ButIf HOTWIRE had a customer service like they advertise WE WOULD KNOW!!!!!Lw

One of the worst services that I have ever had!!! They disable service and it’s out for days! Horrible lying customer service!

Hands down worst service company I have ever dealt with.Terrible customer service, disorganized and expensive.

Terrible service! Stay away if you can. You will be days and days waiting for technicians with all services down. Same as other reviews below, they will tell you first you have an appointment and then on the day of appointment they will call you back saying that that appointment is no longer there. And you have to wait again for the next best option, which no one guarantees or confirms again. They never connect you to the manager and just keep putting you on hold with false promises that service will be handled, but nothing works for days.11/13/2024 reply to Margo message below—> we still have all services down and your company rescheduled appointment for the 5th time. Average hold time to get to supervisor 45 min-1hour (spoke to supervisor Marvin and Tory - both are just standard responses with lies of following up and trying to resolve the situation with no outcome in the end). Service agreement stating that you suppose to fix All service down issue within 24-48 hours, but it’s not the case. 1st appointment was scheduled, then on the day of appointment we got a call stating that there are a new timeframe and first appointment is no longer in the system. Tech showed up 3 hours late and said that it’s an outside issue for the different fiber team. Fiber team was scheduled the next day and after checking tech said it’s not his issue and the first team needs to make the fix. Again scheduled appointment #3, when the tech showed up the next day, he said he needs a second tech for this appointment and scheduled another appointment in 2 days. When appointment #4 was scheduled tech did not show up and after calling supervisor they said that next slot is next morning. Still waiting… still no service… sharing this story to the public, so people aware of how this company operates and their quality.

I don’t ever write reviews. This is the worst company I have ever dealt with. No regard for customers. Over a week with no internet and cable and can’t send anyone over to fix the issue. I wouldn’t buy a home in a community that has an HOA service agreement with this company.

Overnight Hotwire did an upgrade and they removed more than half of the channels that I world normally go back to watch a day later. I'm just waiting for the increase next.

Do not let your HOA put you in this service. It disconnects all the time. It is horrible that’s why it’s cheaper.

The most frustrating and useless provider I’ve ever had and boy do I miss my xfinity! Do not recommend.

I am very disappointed and frustrated with our recent change to Hotwire in Pelican Bay. I work from home and reliable internet service is very important. Since my install last month I have had 3 major outages that are equipment related. Each time, I’ve been given the runaround on the phone- it’s a community outage ( no, only me), it’s an issue with other installs and the main fiber at the street( no, finally found crimped fiber coming into my home), etc. Now out again so cannot catch up on work and no appreciation for urgency in fixing

They never answer customer service or technical support. Unreliable internet company. I pay too much for 250 MBPS and I’m only receiving 40 if I’m lucky.

My service has been out all day, I tried calling customer service but they don't even have anyone you can talk to. You get a voice message and then I hangs up on you. The live chat support staff also know absolutely nothing apparently and can't give an estimate on when it'll be back up. Hours, days, weeks, who knows?

The customer service is terrible. I have been calling for two weeks asking for assistance, but no one has helped me. they tell me, "You’re not the only person waiting in this region!" and I have to wait an unknown amount of time for a response.

Hotwire is doing installs in our community they have dug up and not replaced my lawn , cut the cable to my current provider and destroyed pavers . They claim they will fix it and never do . They don’t know what they are doing . Had to have my current provider come out and install new line so that I can have service . It’s been complete disaster and would never recommend them to any community .

Worst internet and customer service ever!! Save your self the headache and use another provider.

Absolutely horrible experience as a new customer. Called 4 days ago to schedule installation per apartment’s request, got a confirmation email right after the call confirming the date and time for the installation. On the date of the appointment time, no one showed up so I called and asked what time the technicians would be here and was told that there is no appointment scheduled for my address. The lady has no idea what the previous lady did. Seriously horrible communication for the communication company. DO NOT Recommend.

I wish I could give this cable company a rating lower than one star. Unfortunately, I’ve had a very disappointing experience with their service, and I feel they’ve been misleading and unhelpful. I’m currently tied to this provider due to a community agreement, so I don’t have the option to switch. However, I want to share my experience to help others make an informed choice. If you’re looking to avoid poor service, I’d recommend staying away from this company. Thank you for listening."

You have been charging me for a service that I have never requested. I only signed for high speed internet and I after months I found out that you also have been charging me for channels too. never refund me the money back. Costumer service is not good either nobody know nothing.

Company leaves contact numbers , joke , never return calls , or message center full , service is terrible .

Bizarrely limited in customer service. Like it’s 1980.

Hotwire is horrible for multiple reasons

I have the misfortune to be stuck with an exclusivity contract between my community and Hotwire so I’m forced to use this poor excuse for an ISP. I’ve had them for 18 months now and there have been about 10 day long outages due to them not having any sort of redundancy in place. During the outages, there is no communication from them of than a generic “we are working to restore services” text message every 3 hours. If I had any choice, I would leave them in a heartbeat.EDIT: Funny, they requested that I send a message to another email address so Customer Care can contact me. Well, two weeks later and still no communication from them.

If I could give this business zero stars, I would.Unfortunately, I am required to use Hotwire as the internet provider through my apartment complex, and my experience has been nothing short of frustrating. When I moved from one unit to another within the same complex, I was assured repeatedly that a technician would be sent to set up my internet. However, despite being promised multiple times, no technician ever showed up, leaving me without internet for several days.This situation wasn’t just inconvenient—it directly impacted my ability to work. As part of my job, I assist hurricane victims, and reliable internet access is crucial to ensuring that these individuals receive timely help. I emphasized this to Hotwire’s representatives multiple times, but it seemed to fall on deaf ears. No one at Hotwire expressed any urgency or concern about the situation, despite how critical internet access is for my job.The lack of accountability and poor customer service has been incredibly disappointing. It’s clear that Hotwire does not prioritize their customers’ needs, and if I had a choice, I would never use their services again.

Horrible service, I can not wait till another internet provider becomes available in the area where I live. In 2 weeks I have had 4 full days without service. The first day we were not at home, we had internet and a tech that we didn’t call came to our house, probably he was just at the wrong address, he worked for a while in the box outside and when he left we didn’t have internet. I called and they gave me an appointment for 3 days later. I had to fix it myself to be able to have internet. The other 3 days have been what they call community outages including yesterday and today, 2 consecutive days. Of course I got a msg saying they are working on it. Now they will probably respond to this post with the same msg they response to all negative posts, it is a copy and paste.I never had such a horrible experience with Comcast or ATT, as soon one of them becomes available, I’m switching.

Not reliable at all, fast service when is working, but it will stop working for a whole day and all you will get from their customer service is that they are working on it, and that they dont have a estimate time! Cedar Pointe community provides this service with the HOA, I would prefer to be able to get my own! If you can choose tour provider, stay away from Hotwire Fision!

Awful awful internet went out today waited 7 hours spoke to 6 customer service all lied tech for outdoor fiber optic was a no show. Nothing but lies. Now it’s Monday said can’t come til Wednesday. Livid beyond words. Would give minus 1000,00 stars. Hi with established co.

Channels are delayed. If you’re a sports fan, NFL Redzone has a two minute delay from the rest of the world. So you get your fantasy points/updates from apps before you actually see it. When you call customer service they have no idea how to fix it

It is horrible, connection, disconnection, everything about fision is horrible.Every single time I turn on the TV I have to disconnect the cable go over the whole connection process, annying to the point of giving up watching tv at all

Drilled hole for cable through our sewage pipe backing up lines into home, and denied it not knowing I am a plumbing expert, I have the camera footage to prove their incompetence. Ruined our carpet and base boards from the feces backing, that up into home. Then they did not show up for cable TV change over from Xfinity to Hotwire claimed we missed appointment. This was the week of hurricane Milton hit Florida and we where home the entire week. They are completely untrustworthy!!

They don't deserve even one star!!! They are terrible!!! Every time we call them to fix a problem, they create 3 more problems!! They'll be out of business within the next 3 years😡

Very conveniently there was a temporary technical difficulties on newsmax and no other channels head difficulties

Internet service is completely unreliable and there appears to be no intentions of improving it. Currently our community has spotty access and their customer service does not even acknowledge a problem. Unfortunately there is no other option in the area and apparently not contractually obligated to provide a working service.

Distributing of list of channels by number, rather than alphabetical order, is very inconvenient to your customers.

I just had Hotwire installed. Tonight the video would not load. There is nobody that answers their phones. Eventually some woman answered, but she was unable to help me. She said I could call back and pull out the cord to my router so as to reboot, the TV. That was impossible for me to do. She had no answers. Formerly we had Summit and they were very service oriented. We are extremely disappointed in the service And the reliability of the product. Furthermore, we were never provided any guides any information on the remotes. This company needs to work on their service

Worst customer service. TV box is sluggish with huge bulky remote. Picture is low quality all with pixels. No IPv6 service. Stay away! Unfortunately our HOA signed us into this.

Ever since I switched to hotwire/fision, after watching a few YouTube videos it freezes and I have to reset the Box doesn't matter what room I'm watching it in after reset that particular box never had this problem with any other cable provider or ISP provider. There is no information on how to take care of this issue and nobody knows what's going on very poor service and when I do a speed test I'm getting 25% of what I'm paying forAnd stop with your can to reply That says we're sorry about your problem reach out to us at Social at blah blah blah. I watch people here saying that they have done that and you have not replied again if I see a can reply I will go to other platforms and put the worst reviews up possible

Be aware and very cautious with this company !!! So many red flags!I had an extremely disappointing experience with Hot Communications. They abruptly...

Terrible internet service just TERRIBLE. Internet went out March 19th and 3 weeks later there is STILL no internet in my home. Abysmal ISP and they get away with their mediocrity because they’re the only ISP available in the neighborhood.

My community switched 2-3 years ago. We had Xfinity prior.It is like an old Kia ( Hotwire) compared to a new BMW or Mercedes ( Xfinity).Yes maybe we are...

Gave this one star so they would take notice. Don't have it but understand they are good. Stop in Marco Island, South Seas East and maybe discuss with them, would sure beat what we have now.

Update:Margo,If you had looked into my account, you would see that I have reached out numerous times via the Hotwire app and email about the numerous and ongoing issues. Furthermore, I have asked for a refund due to lack of service and breech of contract but have been told that either this is not something that can be done or that they are “looking into it”. I have proof if needed and I will post here if you prefer. Please reach out to me to discuss reimbursement; however, this fake public show of sympathy is unappreciated and unacceptable.Respectfully,Elizabeth HiltonI am currently taking my son to Starbucks, again (second time this week), as he has been waiting for our internet to be strong enough to upload a class project that was due yesterday but that we still can’t upload because of internet outages and poor quality of service. This will negatively effect his grade.I would have never moved to Dunham Marsh knowing that there is a monopoly by Hotwire. I can no longer work remotely from home due to these repeated issues. If I were to tally up the total expenses related to poor internet service, Hotwire would pay me monthly to have their “services”. I am embarrassed and ashamed that something as small as internet service can reek such havoc in my household’s life but that is the world in which we live.Do better. Be better. Make up for the inadequacies in service and save face. It is not too late for Hotwire to redeem themselves. However, at this point, it would take a lot.

Gave them 1 star because that was the least I could give. How the hell they have 1.8 stars is astonishing.Signed: Dunham Marsh.

Absolutely terrible provider. They are the ONLY option for our neighborhood and you can tell they know we have no other options. Completely unreliable internet service. I would give 0 stars if I could.

Unreliable and slow service. DVR rarely works and the internet is frequently outcausing HUGE problems for those of us that work from home. The company is managed poorly (how else would you explain scheduled maintenance outage occurring on a Monday morning and lasting 6 hours past the time they claimed service would be restored?). Outages take forever to resolve. The company is completely apathetic to the woes it causes our community because they know we're trapped in a terrible contract that a majority of the people in our community don't want and are hoping to make every concerted effort to get out of. Would give this company no stars if I could. Choose literally any other company. Avoid Hotwire like the plague.

Super trash do not give them your money

One star is too manyWhen the workers came to install the line, they cut off our telephone line, the existent internet wire, and another unknown line and...

One of the worst service providers that I have ever had to deal with! Internet connection is ALWAYS down! Most of the remote technicians are untrained and unable to restart your service remotely! If you dare complain even a little bit some of the remote technicians will all but cuss you out!I have only remained this long because of the price! But my patience is wearing thin... you get what you pay for... and even with their lower price they should give you change for this horribly unreliable service!

Just awful, drops connection all the time, inconsistent communication, just a real estate play, just awful, wouldn't recommend

Horrible service. It's currently not even working. Everyday something doesn't work and have to reboot daily. Poor customer service. No 24/7 tech support as promised.

Over all terrible in every aspect of service. For example when a service call does not fully fix a problem customer service emails service dispatch who never calls (customers can't speak to dispatch)And they then blame each other and nothing happens.

You need to HOPE that the initial contract and setup is what you want and has no problems because it is impossible to get someone to take responsibility and fix it. The customer service number is useless to get any non-equipment problems fixed.

The absolutely worst internet experience that I have ever had. If you happen to have other internet providers in your area, save yourself a headache and go with the competition. My community has frequent outages weekly and the customer service is inept. I wish I got the customer service reps name because he frequently cut me off and actually raised his voice at me. Surely something he would not have done if standing face to face. I am disgusted .Avoid this company!

Tv wires left hanging from wall little to no education on systemCalled for further service what a mess 6 calls from Hotwire to figure out why they didn’t show for appt3 different people called making new appts and all said they had double booked or couldn’t make itI will use a neighbor to figure this outI also ask for handicapped assistance they do not have remoter or educators who can help the disabled !!!!!

I appreciate the response to my review. However, I have no confidence that you will address this. And I'll tell you why. The install was on March 10th....

If you have a choice between hot wire or Radio opt for Radio the worst customer service and tech support, no call backs they have been to my house 3 times...

They have a lot of nerve using the word communication their service is not worthy of that name

Lost my internet connection out of nowhere, called customer service and was told that it would be 3 days before a tech could come out to fix my service. The customer service rep (named Tyler) even yelled at me when I asked if they could come out sooner. This is the last straw for me with this horrible service. Will be cancelling as soon as possible.I've been dealing with random connection drops for years with this service, but I've kept it because of the price. Turns out you get what you pay for. AVOID THIS COMPANY!

this service is absolutely terrible. our neighborhood of over 350 homes signed a 10 year contract and no one can make their service work. None of the...

Lost my internet connection out of nowhere, called customer service and was told that it would be 3 days before a tech could come out to fix my service. The customer service rep (named Tyler) even yelled at me when I asked if they could come out sooner. This is the last straw for me with this horrible service. Will be cancelling as soon as possible.I've been dealing with random connection drops for years with this service, but I've kept it because of the price. Turns out you get what you pay for. AVOID THIS COMPANY!

Terrible customer service!

Dishonest installers, disinterested management. Hotwire installers stole from Amazon package on our porch (gated community) and left Hotwire materials in the box. Contacted management, no response.

The absolute worst system, service and technology . I never thought some system would make Comcast look outstanding. Run from these people!

horrible customer service. can't get anyone on phone. the chat is messed up. stay away from hotwire They came out three times and still couldn't fix...

constant internet problems. need new modem from hotwire. first they tell me 12-2. then at 1 get a call that it's now 2-4. then get a call from...

Son la misma estafa de siempre, imposible que dejen de cobrar el servicio cuando uno lo quiere dar de baja ! ESTAFA TOTAL !

what the hell people. it's christmas eve 2022 and now christmas day and still no god damn internet. can't watch movies, absolutely nothing. how do you...

We scheduled way in advance a number of appointments with them this month, December 2022, and they either showed up and weren't prepared to do the...

Do not say that you are open 24 hours when no one will pick up the phone.

Installation : Subcontract to incompetent cheap labor - but even more egregious is no oversight by Hotwire. They allow unskilled day laborers to start...

Worst possible tv and internet. If there were zero or negative stars I would select that option. Internet goes in and out such that my remote connection for...

Horrible serviceI move into a complex that has Hotwire as the internet and cable service. I just needed the wifi password. The first guy that came didn't...

They claim they have a TV anywhere app which you can watch Live TV from their app. But this is a joke. When you sign in with the app, it does show a...

Literally the most unreliable and slow internet provider we've ever used. I wish our neighborhood had kept Comcast so we could actually use our WiFi to...

I lost my home entirely due to hurricane Ian. I called Hotwire Communications on October 03, 2022 to cancel my services permanently. Yet Hotwire...

Horrible customer service! Avoid if at all possible! We’re stuck because our neighborhood HOA switched to this provider. They cancelled our original internet service install and will not provide a new schedule. Promises to get back with us have not been fulfilled. We need the service for our work from home and these people do not care, We get the run around every time we call for an update. We’ve had some poor cable/internet providers over the years but this company tops the list (or bottoms the list if you prefer).

The worst provider we’ve ever encountered. Promised a call back within 24 hours from customer service, never received it and when I called again to touch base they basically verbally shrugged and said they would call us when they felt like it. Unbelievable. We’re stuck because our. HOA contracted with them. Avoid if at all possible!

This is a low-quality outfit. The installers are low-paid amateurs who do not know what they're doing. Rather than reveal their incompetence and ignorance...

Despite surviving a major hurricane, our business is fully operational and Hotwire has internet available, but they refuse to turn on our internet feed. Customer service is atrocious and they refuse to work with us. Completely ridiculous.

The worst internet service ever. It's ALWAYS going out which affects my home security system and my business which is ran through my computer.I just called and was told they can't come out for 2 daysBy then I will have contracted another internet provider

I want to put out a word of warning about the cable company Hotwire! I have had a terrible experience with them since they set foot on my property. It...

I want to put out a word of warning about the cable company Hotwire! I have had a terrible experience with them since they set foot on my property. It...

Lived in our brand new home for six years. Over the last six years the internet has been totally unreliable. Constantly having cables cut and no service or...

Our neighborhood HoA is under contract with Hotwire Internet and for the last year our entire neighborhood is losing internet weekly (Often more frequently)...

As others have written, if you are thinking of buying or renting into a community that has Hotwire as their cable and internet provider RUN, RUN FAST, RUN FAR, and DON"T LOOK BACK !!!!!!!!!

My mother has Hotwire as part of her large Community's bulk communications contract (TV, Internet, Phone). The Board members who approved the contract 9...

Bad company, I canceled my internet service after moving out in May and they decided to charge me for the entire month of June. I would never get internet from this company again. Bad news.

Was on a school bus on a field trip and almost got ran off the road by one of their reckless driver on the phone while merging on I-95 North

We've had major issues getting out internet up and running + being overcharged monthly. At this point, they owe me 140+ USD.Since December 2021, we had...

Hotwire is a rip off with it's fees and attempts push you into signing up for automatic drafts! They suggested receiving on line bills (and did). STILL...

We are forced to use because of our community and I am not sure why they were selected. Terrible service and quick to blame other contractors for what was...

Hotwire provides "service" for my community. On Friday morning I had no Internet. I called them and was told they could not be out until Saturday between 8...

Hotwire Communications is usually chosen by incompetent boards of Florida Developments because they want to save a few dollars. They neglect to think of the...

No one answers the phone.

Hotwire is terrible. Don't get it. HORRIBLE. I can not say anything nice about it.

Customer service is an absolute JOKE!!!! I was wrongly charged $548 for cancelling my service AFTER my contracted had ended. They admitted the mistake, but said refunds can only come from supervisors who you can never get on the phone, never call you back, and never issue refunds. Been waiting for 2 months and have been told a supervisor will be calling me back every time I call (once a week). Get your act together Hotwire your worse than COMCAST!!!!!

WORST company and billing/customer service people I have ever had to deal with. They’ve taken months to resolve an issue…like literally over two months and counting. Every time I call I have to re-explain the whole issue to a new person, they tell me it will take a week to review everything, I never hear back and have to call again. Now they cut off my internet service. If there were any other internet providers servicing my area, I would change providers with no hesitation.Update: This issue is now going on SEVEN MONTHS. They shut my wifi off every single month, I call, they say they’re still reviewing my information. Now I was just told after calling for the 7th month that the information I sent was apparently unacceptable. Worst run company ever.

This company should be investigated for fraud and shut down. Their cs is aweful ! No one knows anything and your told a million different stories about your...

I am forced to use Hotwire in my condo association. I scheduled for an install three weeks in advance. Install was supposed to be 8 to 10 AM. At 10:30 I called and was put on hold for 30 minutes. After five calls and 2 1/2 hours on hold at 3:30 in the afternoon I was told somehow I was not put on the schedule even though I got emails and text confirming. They finally sent someone out the next day again later than scheduled finally got install done. Fast forward two weeks my entire system went down can’t access TV called in after three resets can’t figure out what the problem is-and they need to send a technician out 2 days from now. I would pay them not to have the service. It is awful. Two cans and a string would be better.! Two different TVs and two different issues.

TRRAAAASSHHH COMPANY !!! Absolute garbage !!! Don't ever let these clowns charge you late fees . The company SCAMS !!!!They put you on auto pay then 2-3...

This internet service is the absolutely worst I've encountered. They have a monopoly on my building so I am forced to pay them for daily spotty internet. I...

I rarely if ever post reviews but I feel so strongly about this, I just need to.DO NOT SWITCH FROM A REPUTABLE PROVIDER LIKE COMCAST OR FIOS TO GET...

Update 2: Well, I am still without internet. They installed it... twice now...both times the internet has been gone in less than a day. When I called about...

They literally send technicians out who don't have the necessary hardware to verify the internets even working. We waited a week for an appointment and the...

I writing this as I'm waiting for the technician to come who is late as of now, 20 minutes after the end of the appointment window. He hasn't moved from the...

This is the kind of Internet company that scams you on every single dollar they can. A few examples:1. They added a $1 monthly fee for receiving a paper...

Long story short. I accidentally double booked a car rental. I received an email saying my insurance for the rental didn't go trough and I mis read and I...

By far THE WORST MANAGED COMPANY I've ever had to deal with.They are terrible !!! No matter what you do stay far away from this garbage company ! They...

Absolutely the worst internet service provider I've ever had the misfortune of being subjected to. TRASH

I've never seen something on Yelp with such polarizing reviews. Everything is either a 1-star or 5 star. I had my first experience(s) with Hotwire and now...

Worst internet service I have ever used. I ended up with no functional internet and had to remote into my work computer using my cellular internet.I am a...

I’ve been calling since MONDAY, trying to get internet service. I was transferred several times, didn’t report the representative that transferred me after I asked for his name because of the way he was talking to me. I spoke with someone Tuesday and she told me I have to wait 72 hours for a response. My landlord told me I have to send over a copy of my lease agreement. I did that, and proceeded to call the next day to speak with someone in regards to that. They told me because of my area code they would have to get a representative to call me back in the area I’m in, and I should receive a call pretty quickly. Well it’s Friday, I still don’t have internet or an appointment, or call back. And I’ve been calling for the past hour and a half. Of course no answer. When someone calls back, make sure it’s a manager!

If I could I would rate Hotwire communications a -5(negative 5). The internet, TV, phone CONSTANTLY goes out. I will never recommend hotwire to anyone.

Do not trust this website. Looking for a rental car online at hotwire Says $18 A-day 33 after taxes or different car for 20 but get cheaper prices on the app download the app so I do that and the same cars $19a day 34 after tax??? False advertising do not get the app! It is cheaper online!!

Most awful internet I have ever had. Less than 1mbps download speed almost every day for three years.

They are the internet provider of our subdivision and the internet is consistently slow or not working. We have outages on a weekly basis sometimes for 2-3 days at a time. I would never recommend their internet to anyone.

I currently have Hotwire Communications as a part of my apartment complex lease. It is the worst and slowest internet that I have ever had (I do not game, stream movies, download large files, or other activities that may impact the speed of the internet. Essentially, I pay $70 per month for little internet and very poor cable options. In addition, the customer service from Hotwire is deplorable. If you enjoy spending hours on hold trying to get one question resolved, while paying too much for very poor service than I suggest you look at Hotwire for home internet and cable.

I have this internet as a part of my HOA package and it’s terrible. The prices to upgrade are 3 TIMES as much as other providers. At any given time my internet will slow down to a crawl making me unable to work from home without paying exorbitant prices!!!!! I’m going to request we change internet companies as soon as possible!

If I could leave ZERO reviews it would be too many stars. We are bound by our HOA to use Hotwire. They provide terrible service, and their internet speeds are dismal, if not non existent. I had to have another company install an internet line, so that I could work from home at added expense. Hotwire doesn't care - customer service is non existent. Horrible internet speed. How does less than 0.1 download sound to you? What a monthly rip off - for 13 years.

One star rating is too generous. Hotwire does not deliver service levels as stated in a contract with our HOA, not even close. Many residents in our community work from home and are unable to be productive due to non existence of internet. It is unacceptable and they continue to ignore trying to resolve the issue in a timely manner, often times ignoring complaints made or denying there is an issue at all.

I wish Google had a rating below 1. I have lived in a community I just love that is tied into a contract with Hotwire. The service is disturbingly awful. Spotty at best. Broken at worst. There have been countless days and weekends where our entire neighborhood was getting either no internet service or less than 1Mbps download speeds. This company is a joke.

ABSOLUTELY THE WORST SERVICE EVER!!!!!

Internet and cable went out in half our neighborhood. They tried saying my house is an isolated incident and someone will call me in the next 24 hours. I WORK FROM HOME! Support tech sounded poorly trained and uneducated in his field. They dont care about customer service because they trap communities in contracts and ownership of fiber optic cables. They dont care about service, people or communities! They only care about the almighty dollar. Horrible company.

Hello all...I’m here to join in on the horrible Hotwire reviews. If you’re not required to use them...STAY AWAY. I move down into a new home and there was no fiber wiring done. I’m going on week three and still have no internet. Upon calling them, I got few promised call backs. Most of my phone conversations were met with answers consisting of “I don’t know” and extremely long wait times to speak with people that couldn’t help me.I watched them tear up my yard yesterday digging for fiber and I am still waiting for services. Also the job done on wiring was pretty terrible. I don’t recall ever having (or seeing) a setup with wires hanging out of the wall...One technician did come out to connect the TV services and he was pleasant.If you don’t have to deal with them....RUN AWAY! There’s a reason they have 1.7 stars...UPDATE - 4/10/2019Appointment was scheduled for someone to come out and fix internet. Someone showed up a day early while no one was at home and NO ONE showed up when we actually planned to be home for the real appointment. Also, cable still laying above ground in my yard....

Hotwire is the single most awful company I’ve ever used. Literally EVERY single Hotwire product I have in my house breaks down constantly, and when it does work it has the worst performance I’ve ever seen. For instance, one of the product I have is their Fusion WiFi router and half of the time it would take you over five minutes just to load anything and the other half of the time it just fail. The only reason I’m using this garbage is because my neighborhood is requiring everyone to use Hotwire. And because of this reason I despise my neighborhood for even associating themselves with this abomination of a company. In short, to any who’s even considering buy anything made by Hotwire, DO NOT BUY IT! It will be the worst investment you’ll ever make.

These people are scammers. Never open an account with them. They make underhanded deals with apartment communities to scam you together. By the time you’ve been paying the bill in yyour rent for months Hotwire sends you their bill which has never been paid. I’m 650$ short so far. And I use Google fiber only. Still paying for service I can’t use. Thanks for nothing Hotwire scam machine.