Hotwire Communication is dedicated to our customers and in addition to quantitative metrics like NPS and BBB ratings, customer reviews provide valuable insights into the experiences of real users. We invite you to explore the thoughts and opinions of our customers. Your fellow users’ perspectives can give you a comprehensive understanding of what it’s like to be a part of the Hotwire Communications family.

Share Your Experience

If you’re a Hotwire Communications customer, we encourage you to share your experience and contribute to our growing community. Your feedback is vital in helping us enhance our services and ensure that we continue to meet and exceed your expectations.

65.8

Net Promoter Score (NPS)

96%

Average Tech Satisfaction Score

93%

Average Agent Satisfaction Score

Key Experience Drivers: Knowledge, professional, friendly.

A Net Promoter Score is a powerful metric that gauges customer loyalty and satisfaction. Hotwire Communications prioritizes customer feedback, using NPS surveys at key milestones in the customer journey, starting from the installation process. We are committed to ensuring a seamless experience for our customers.

BBB

The Better Business Bureau (BBB) rating is a reflection of a company’s commitment to ethical business practices.

Already a Hotwire Communications Customer?

Sign into your MyHotwire account or contact customer support and we’ll be happy to assist you.

Log In

Looking to learn more about Fision Fiber Optic Internet?

Continue exploring here or contact us to discuss bringing Fision Fiber Optic Internet services to your community or business.

Contact Us