They're good service. Every time my service goes out they count me

Enjoying services and Jordan and Laurie are so helpful!!

My Hotwire services are great.

Hotwire is awesome. They offer the best packages. Jordan is excellent.

I've had my services with Hotwire for the last 5 years and everyone has been good to me. Jordan always goes above and beyond.

My service with Hotwire is excellent. Every employee I have encountered has been very helpful especially Jordan.

My services with hotwire are good. No problems. Jordan is always great.

Wonderful service. Laurie and Jordan are great whenever I come in. They have great customer service and even offer customers fresh water.

I’ve been with Hotwire for 3 months now and it has been great. The internet is fast and reliable for a great price. It’s been great working with Jordan whenever I have any questions.

I've been a customer for quite a while now. They take care of their customers and the service they provide is 2nd to none.. Jordan is very helpful and is always available to answer any questions or concerns you may have.

I stopped by the store and was helped by Jordan. He was very professional and was able to answer all my questions.

Hotwire has been great. Laurie and Jordan have been excellent with helping with anything I need.

The best Internet and service in Salisbury. I’ve had a great experience. Jordan was awesome.

I had a wonderful customer support experience today with Tamiko Hall. She did am incredible job on a complicated request. Give this girl a raise!

I have had my services for a year and I am satisfied. Whenever I come into the store Jordan and Laurie are top notch.

Hotwire is excellent. The internet is the best and so cheap. Jordan in always so helpful.

I have had hotwire for years and it is really good. I recently worked with Jordan on my account and he was super helpful.

The best service in Salisbury. The people are always willing to work with you. Jordan is always very helpful.

I love Hotwire. I just signed up and it has been great. Everyone I’ve encountered has been great. Jordan was awesome when helping with my first bill.

Hotwire has been wonderful. The prices are great. Laurie and Jordan were very nice when they were helping upgrade my cable package. Great service.

What a wonderful experience. My service technician came with a smile polite and even put on shoe covers before entering my home. His name is Granville and he knows his stuff. What an asset to have him on your team. He is very knowledgeable and calm. He found out the problem with ease. Thank you Granville and Fision Hotwire for having him on your team . Lisa Dolack Avalon trails Delray Beach

I absolutely love this business Lori and Jordan are a great asset to the store and always helpful and they very professional and just all around great people not like being recognized by name when entering the store!

Good service, jordan was very professional

My service with Hotwire’s is great. I have been with them since I moved to Salisbury. Jordan is always a great help.

I love coming inside and seeing the wonderful staff. Hotwire has the best internet in town. Laurie and Jordan are the best.

Hotwire is excellent. I have it for my business and its the best for a great price. Jordan in particular is very professional and knowledgeable. I highly recommend.

I strongly recommend this internet service for anyone who looking for good internet service . They’re the best and good costumers service too . Not forgetting Jordon who is always willing to help when paying your bill. Thanks for all do👌👍👏🏼

The customer service is great. The internet is great and everyone is wonderful. Jordan is always very helpful.

Hotwire has the fastest Internet and the best customer service. Jordan is awesome.

Hotwire is the best. Jordan was so nice and professional. I recommend Hotwire.

Enjoying Hotwire. Great service. Reliable. Was helped by Jordan who was very kind and super helpful.

I have had Hotwire for the last 3 months and it has been wonderful. Everyone in my neighborhood has it and they told me to switch. I’m so glad I did. Jordan was awesome. He was able to answer all my questions.

My internet speed is awesome. Jordan was very help with explaining all the available options.

Hotwire has been great. Everyone I've encountered has been helpful. Jordan goes above and beyond when.

Hotwire has been great. Jordan was able to walk me through getting my remotes connected to my tv.

Hotwires internet is the best. Jordan was great helping me get my services up and running.

I love my Hotwire services. I never have any issues. The employees are very helpful especially Jordan.

I have to brag about Hotwire. It’s so much better than Spectrum. The customer service is great. Laurie and Jordan have been great. They helped me with getting my cable up and running.

I have been a customer for a year now after switching from spectrum. I had a great experience today with excellent customer service. Jordan was very helpful.

My service with hotwire is wonderful no issues so far. Mr. Jordan has been very helpful..

I thank the agent TERRELL QUINN, who is responsible for the billing department, for solving my issue and communicating well. Very professional and willing to solve clients' issues. Great Job!!!

Hotwire is great. Fast service and responses. Laurie and Jordan are always very helpful.

Jordan did a wonderful job helping me upgrade my internet. Excellent customer service.

Jordan and Laurie are wonderful and SUPER helpful with all needs!

Hotwire is very reliable. No issues. Jordan and Laurie are great.

Hotwire has been excellent so far I have had it for 2 months. Jordan has been very helpful.

They are great3

Jordan is the best and Hotwire is way better than the alternative

I recommend Hotwire. My services are great. Whenever I go into the store Jordan is so kind and helpful.

Hotwire has been great. I have had the service for 2 years. Jordan and Laurie are always a big help.

I enjoy my service from jordan and lorry

This review is for Nelson, a Hotwire Technician who called on us to address the problem we were having of repeated false alarms on our security system. He quickly identified the problem and proceeded to correct it in a very timely fashion. He was also helpful with a complete explanation of the new system. He displayed high technical skills and professionalism. Excellent!!!!

I enjoy my services and I think Jordan Rocks

Quick & efficient location. Great customer service provided by Jordan!😊

I love my Hotwire services. I have never had any issues. Jordan has helped me out tremendously whenever I have come into the store.

Have had the best experience with this company. On point when you call customer support and they have solved both issues we’ve had within ten minutes. Hands down better than Comcast or AT&T! Very satisfied!!

Amazing Customer Service by Casey A. and his team. We’re in Boynton Beach and just had our service connected. I highly recommend you ask for Casey A. It’s intensive work but our home was put back together beautifully! Thank you Casey!👍🏼👍🏼👍🏼

Impressed. Able to take care of our problems and she was very patient with us.

I spoke with Lucie Delva and I have to say how pleasant and helpful she was. We are moving to Florida and not familiar with their Internet and cable setup....

Cierra Wood was very pleasant, respectful & took care of my request efficiently.Thank you Cierra,

Many thanks to DeShona H. , who patiently guided me step by step to get my tv working . I am old and technologically challenged and her kindness was...

Hotwire did an incredible job repairing a cable that a construction company cut. Hotwire, immediately, repaired the cable and replaced a junction box that was also damaged. Hotwire was very communicative throughout the entire process. All of the employees involved were friendly, positive and efficient. Thank you for being such a great company.Dan

We have had endless issues with our cable television. I think I'm taping the Oscars, when I look on my queue it looks like it's being taped yet it...

Few problems and great service

I had a very long phone chat today with a Hotwire technician named Lesli Terry. She was so very patient and we worked through solving a problem with one...

I just had Emmett as 15 minute Educator. What a treat! Easy to understand, stayed on task, very pleasant. As a former teacher I give him an A++++

I would like to tell you about my fantastic experience led by Danny Segarra, lead installer.Danny is extremely knowledgeable of this new technology and...

Fast and friendly service

Hotwire uses fiber optics - therefore Internet is faster and the TV picture is clearer. They also use WIFI 6e and EERO which is top routing equipment...

I spoke on the phone to a lady called Kyara and she was very helpful with my request. She immediately sent me an email confirmation With my request.

I have had Hotwire for close to two years and love them. My remote stopped working and they were out the next morning with a new one. They set it up and made sure everything was working. Love them!!!

I've am a Hotwire customer and their internet service has been exemplary. For the last 5 years, I've had 99+% uptime with ridiculously fast speeds. My...

i am at delrray beach boca delray golf and contry club.it is a tremendous help having a reprasentative on site to help with all the our needs.this...

I just hung up the phone with Gabrielle Williams in Customer service. Unlike the first two people I spoke to she was about as nice as sweet and helpful as...

We've been living in Pines West for about 10 years now and for a good portion we've been using HotWire Communications. Very pleased with them, we rarely...

Darrell Gault was amazing! He was able to answer all my questions and be of great service.

The ONLY reason I am giving Hotwire five stars is because of the last customer service, agent I spoke with, Byron Holton. If it wasn't for him, you would...

Today I dealt with Daryl Gault who is a "Technical Engagement Specialist" for Hotwire. He is an amazing communicator and knows how to solve problems...

We are going to be new Hotwire communications customers so we called for a consultation. Marc Plummer / Launch Engagement Specialist was friendly and...

I had the pleasure of speaking with Delois Cooper this morning, February 15, 2023.to add to and upgrade cable service. Great "bedside manner", a pleasant...

I just had the pleasure of speaking to Daryl Gault of Hotwires customer service today. I have been attempting to get a refund of $27.89 since late December...

Just want to say Thank you to Joe Avril in the Tech dept. The most patient, wonderful Hotwire person I have dealt with. Wish there were more employess like him around. Anywhere!!!! Maureen Madalone

I called into Hotwire to get the name changed on my brothers account because he recently passed away and I'm in charge of all his accounts. Moriah Leach was...

Daniel S. came out to help fix the wireless connection. He had a great personality and knew exactly what to do to get the issue corrected. He checked all of...

I have to chime in about my experience with Hotwire . . it has been fantastic! My house was one of the first connected as our community switches to Hotwire...

I received outstanding customer service and assistance that went above and beyond. Maury understood my problem and went out of his way to help solve it ....

Hello,I'm sending a note to thank Shanetra Wilson for providing superior customer support for my issue today. Shanetra was engaging, professional and a...

I just had the great pleasure of interacting with Daryl Gault/Technical Engagement Specialist. Daryl exceeded my expectations and went above and beyond to...

Had a problem with our internet connection Called Hotwire and spoke with tech specialist Daryl Gault, who was over the top in assisting me.Not only did he...

I must say that Hotwire provides really strong and reliable internet. Much better experience than I had in the past with Xfinity. Thank you Kierston B. for...

Your customer service representative Kerah Santiago did an excellent job with helping me today, a new customer. Nice to run across a large...

Just signed up for Hotwire service since it is offered as part of our HOA. Natalie Fuentes provided a superb and friendly sign-up experience. It was...

Hotwire's customer service representative, Diana Castaneda, solved my problem related to printing a basic cable channel lineup. She put me on hold for a...

Update!!! Hotwire has really stepped up the game.The service is great .... when it works. We lost service for a day last week but they identified as a community service issue and it was fixed that day.We lost service again yesterday morning together with neighbors and several other people in our community, but Hotwire told me they won’t have a technician until Thursday. I told them to please try to send someone sooner- I am working from home and depend on the internet, but all I got was “they will try”. Some of my neighbors were lucky and were promised an appointment for today. Hotwire won’t acknowledge that this is an issue within the community despite the fact that multiple neighbors lost service at the same time and my request to please talk to a supervisor wasn’t granted either.

David Cocchiola exceeded our expectations. He was customer service focused and professional. He took his time to explain the new products to us and made it...

I wanted to take a moment to let people know what great service Hot Wire provided. I was relocating my TV to a different wall and was told by my handyman to get Category Five cable. I was headed to Home Depot when I noticed the Hot Wire Truck heading to an account. The technician kindly got out of his truck and offered me some cable and gave me his card in case my handyman ran into trouble. Sure enough he had trouble with the project. No problem. Why? I called the gentleman’s name on the card, Jean and he came within minutes. Not only did he walk my handyman through the process he made sure all my equipment was hooked up correctly. Thank you Jean. I would have given 10 stars for the Hot Wire service if I could have. This was an example of a person and a company going over & above. Thank you!

Hotwire is an okay service provider but this review is for Ida LaGreca who works there who helped fix numerous issues with my account. She is a rare talent...

Stephen Gabriel !!! Guy is the man, always comes through when I need help and he makes sure I'm more than helped.

I’ve never had any problems with hot wire.Great service

Great service on the phone today from Daryll Gault, solved the problem quickly. Very nice customer service.

I want to thank John Fletcher from Hotwire Communications for picking up the phone and taking care of my request. I'm from the north and the cable/internet...

Paulo did an outstanding job of installing my wifi. He was on time and was extremely helping in explaining everything throughout the process. I highly...

I needed technical support when one of my TVs stopped working. I got the best technician ever on the other side of the phone. With a beautiful cheerful...

My TV wasn't working today when I got home this afternoon. I went through the drill to reset it but had no success. My heart sank. Luck was with me. My...

Overall, I was very impressed by this installation process. The installation technician, Mr. Alain Lopez contacted me the morning of the installation...

Today I had the pleasure of being attended by an extremely kind and professional lady, who was working with me for hours until she solved my internet...

Reviews Yelp, googleWe write reviews, promote your companiesGuaranteed confidentiality and quality of reviewsAll accounts of real users, with reviews and...

Our day started out horribly. We upgraded our broadband and the gentleman came at 1:30 & installed it incorrectly leaving us with no Internet & us not being...

My experience today requesting program listings was handled very well by Udevski Person. He was patient and knowledgeable of my needs.Per our conversation...

By now, the group in our community that was anti Hotwire should be of a different mindset. Hotwire has been very responsive, professional and informative....

I had a half-dozen connectivity problems that phone support was unable to resolve. Most of the front-line support people seem to know just one trick: reboot...

So far I've had a great experience. Cesar was very very helpful and proactive with the scheduling and Rudy was very efficient and pleasant with the install. I very much appreciate that Rudy let me know when he was 30 minutes out. Excited to start using my fiberoptic internet!

Impecable el trato con HotWire en especial con Cesar, muy buena atención y rapidez , excelentes profesionales !!!!

Long story short we had some issues with our business account (our fault not hotwires). Though everyone was very nice, I did get some run around (would...

We have had hot wire in our condominium for at least 4 years. They are 1000% better than our previous Cable Provider, Comcast. Their service is outstanding...

Have had issues with Hotwire for service and repair in the past. Fortunately, with the help of Mariano Gonzalez and Anthony Daly, our internet was repaired...

Today I spoke with Ciarra Spillers and she was helping with my mother service in the villas at Secret Lakes. She was extremely patience with my mother and courteous. She was trouble shooting her system and got it back to work. I know it can be challenging to deal with older people however she was super nice and understood when my mother spoke Spanish to her. Thank you so much for your kindness and help.

I called Hotwire Communication for a service call. I informed the representative over the phone that I wanted to move my cable box from one room to another room in the same home.I representative came out (arrived almost one hour late). I explained what I needed, she immediately said that she could not perform the task because it was the "wrong work order". She said that it would cost $100 to move my cable box from one room to another. My home is prewired for cable in every room. She only had to connect a cable end to the cord. She left without doing anything. Such a waste of my time.If you are considering hotwire; please consider all your options. I am locked into a contract via my HOA and the service is poor when calling in, one rep says one thing, the other says something else. They seem to want to charge $100-$125 for the simplest things.I initially gave Hotwire a one Star review, the company’s community representative contacted me, assisted me in resolving this issue. I am now able to use my cable box in any room of my home without additional charges. Thank you Matthew McCurry and Carlos (technician) that resolved the issue

Simple. Easy. Fast.

Terry Burgess is a very PATIENT ladyWho walked me through some easy steps to respond to non signal of TVFortunately I was able to reach her after 4...

Hotwire social media department called me and refunded my money, after I posted a poor YELP review. They also allowed me to cancel my auto-debit. I am...

They do a pretty good job and dispatch techs pretty fast when a home visit is needed. I had only one recall in all the times I’ve called them

I’m happy for the install but my router doesn’t work now. So I have to call the company the installed it in the first place. I don’t understand why they didn’t tell me that in the first place. The three stars for the ability to watch television at all.The two stars are that they didn’t tell me that I’d have to call the other company firsthand.

Hi I am in a community that is discussing switching to Hotwire … I am wondering if you would be willing to list communities in SWFL that have made the switch … I do have information from communities that Hotwire was part of the construction …I am interested in hearing about the install and what types of issue have arisen …. Disturbance ofLandscape , remote , and customer service

Everything seems to be automated and difficult to make contact to get a service item attended to.

My Condominium recently contracted with Hotwire after leaving our previous service provider. My initial experience with Hotwire (a phone call to set up an...

Today I had a very helpful Customer Specialist named Byron Holton. He clearly understood the double billing issue, and I'm hopeful the issue will finally be...

I just want to say something nice about the woman I spoke with on the phone to arrange installation in my home. She is Delois Cooper. She was helpful and...

Worst setup experience with any internet provider. I greatly appreciate that Hotwire provides high quality fiber optics internet, but I think they need to...

Good TV channel selection BUT...1. Their DVR can be a little temperamental. It tends to freeze up. It says TV it's recording and it won't let you out. You...

I usually don’t take to time to write reviews or comment on my experiences with specific companies. Today, I felt compelled to tell my story. I am new to a community just northwest of Atlanta. Most of the major communication companies do not service or partially services my address. Anyway, I established internet services with Hotwire (no problem there!). It was a smooth installation. The problem began when I decided to add home phone service. As of today, I have been waiting for 7 days to have my phone activated. The technician appointment was rather timely but then all the trouble started. Each phone number they wanted to assign was invalid (2 numbers). Then, the 3rd was assigned but I was told the Voice/Tech department had to activate my line remotely and give me my phone number. I was also advised that it could take 24 hours. Then, told to wait about 2-3 hours….but, wait! Again, I was told to wait 24 hours. I have talked to 5 different reps on 4 different days trying to get my phone activated. I will say that all of the reps I spoke to were very nice and did their best to alert, send emails, and get my issue resolved. Unfortunately, the results are the same. I was informed that the company recently migrated to a new system and was having come issues and backlogged. Uh, I think they should have told me the first day I inquired about the service. At least I would have known what to expect-a delay. At this point, I have lost all confidence in Hotwire to activate my phone service. Hotwire has lost credibility. In addition, they appear incompetent. I have wasted hours calling, being placed on hold, and waiting for a rep to answer the phone to end up in the same place as I started-no phone service. There is definitely a disconnect in their process. It’s very disappointing. At this point, I’m choosing to cancel my order and seek phone service somewhere else. I have wasted enough of my time. Good job Hotwire!6/4/2020-***UPDATE***This is an update to my previous post regarding my experience with Hotwire Communications. After my post and cancelling my request for phone service, the accounts manager, Korry Robinson called me to discuss what transpired. He apologized and explained why the process did not go as smoothly as expected. To avoid any more delays that he advised that he would be handling the situation if I still desired to obtain phone service. He made some calls and reach out to the appropriate teams to expedite the phone activation. He was prompt in his follow-up and informing me of where the team was in the process. To ensure that all bases were covered, he dispatched a technician to check the phone line in my home. I am happy to say that I have a working phone now. I know things happen but this is the type of customer service that is worth mentioning. Korry, thank you for going the extra mile and keeping the communication lines open to get this issue resolved. For now, I have added another star to the rating.

Our community switched from Comcast to Hotwire a few years ago. I was hype for the fiber connection, but after some time in this experiment, I find myself actually missing Comcast. Saying that I miss Comcast is right up there with things that I thought would never say along with “wow there really aren’t a lot of stupid people walking around”.The last offense came a few weeks ago. I called and upgraded to the 2000/2000 plan. 2000 gbps both download and upload. Fast right? Well no one told me that I would need a router that’s able to handle that speed, which the Eero Pro 6 that they provided me does not. Nor did they mention that the Ethernet port in my PC maxes out at 1000 gbps.Maybe things that I should’ve known before making the request, but definitely something that they should make sure that I have prior to charging me an extra $200/month for the faster service.Lastly, and this has been a problem since we switched - their remotes cannot be programmed to control a sound bar’s volume. TV volume? Sure. Some AV receivers? No problem. But not soundbars. And it’s a Samsung soundbar. Samsung and Google are supposed to play nice together

Our association switched to Hotwire and I was excite to have fiber, faster speeds, and more reliable connections then xfinity. We've been with Hotwire for about 6 months and I've experienced more outages and drops than Xfinity. I rely on the internet for work and I can reliably trust the connection for meetings.On top of that I was streaming a movie from hotwires on-demand (cable box) and the movie kept pausing to buffer.Poor quality.Do better.

For a company that purports to have top notch customer service I can’t disagree more. My community took on a long term contract with this company and it’s been a disaster from day one. We did end up getting a large credit due to all the initial problems yet problems still remain.I have a problem and called tech support. I can’t get an answer whether this is something I can fix myself. They want to come out and charge me a minimum of $50. I suspect it’s something simple but not having the ability to speak with tech support prior is unreasonable.They have no customer service in my opinion. Ugh

Our new HOA contracts with Hotwire for the whole development - it's part of our HOA fee (no choice). MUpon moving in, I contacted Hotwire and they...

“Terrible Service, Constant Issues, and No Solutions!”If I could give zero stars, I would. I have been a paying customer of Hotwire Communications for over a year and a half, living in Sedona Estate, Homestead. From the start, the service has been an absolute nightmare. Constant interruptions with both TV and internet, slow speeds, and customer service that does absolutely nothing to help.The most recent issue started on December 11th — my TV completely stopped working. I called multiple times, only to be met with excuses and empty promises. Finally, a technician came to my house, only to tell me he couldn’t do anything to fix it. Seriously? I’m paying $350 per month for what, exactly? Unreliable internet and no TV at all?This company has no sense of accountability. They are quick to charge, but when it comes to delivering quality service, they’re nowhere to be found. Calls to customer service are a complete waste of time, and no one seems to care about resolving the problem.Save yourself the headache and look elsewhere. Hotwire Communications is overpriced, unprofessional, and clearly doesn’t value its customers. I’m beyond frustrated and will be looking for alternatives. Avoid this company at all costs!

Horrible. Their support is unhelpful. They claim there’s an outage and it been over 8 hours now and every other sub community is reporting working internet yet my house is without internet for a whole day and I WFH. They give no resolution and no ETR. Do yourself a favor and get AT&T fiber instead.

Hotwire SUCKS big time. Do not, I repeat DO NOT get Hotwire internet and TV if you have other options.Unfortunately my condo building switched from Xfinity to Hotwire to save money. The internet is "ok", nowhere near the speeds they're supposed to be.The BIG PROBLEM is the TV service. It started off fine at first then after a few months when switching channels the ""Loading video" and spinning wheel would appear on screen without the channel loading, so a system reboot was required. It's now happening continuously.Tonight while watching Sports Center on ESPN the "Loading Video" and spinning wheel appeared on screen. I tried rebooting the system without any success.I'm now waiting 25 minutes on the phone to speak with someone.HOTWIRE SUCKS!!!!!!!!!!!!Re: Response from the owner. 12/19/24Hi MargoYou fools have had several opportunities to resolve these problems over the past few months and yet did NOTHING.Trying to mop up the mess once you get negative reviews online is not the sign of good customer service.Maybe you need to look at all the other negative reviews on here lately. Your TV and internet service, along with your customer service is WORSE THAN COMCAST/XFINITY.At least Comcast answer the phone (eventually) when you call them.

This is the worst internet provider i ever had. Every 2 weeks they have outages that last a day or so. If you call them they never have an ETA for restoring the services i honestly don't know how they can stay in business horrible service. Reliability is -500 of you have any other servoce available in your area do not even think about it and get that one.

The customer service line is not open 24 hours per day!!! I called at 1:20 am and no one ever answered.

Worst ISP ever!!!!

Live TV is delayed

THE BIGGEST POS SERVICE I HAVE EVER RECEIVED. SO UNFAIR. I WORK FROM HOME AND SEDONA ESTATES IN HOMESTEAD FL IS ALWAYS WITHOUT INTERNET. THIS IS NOT FAIR!!!!! A BIG LAWSUIT IS ABOUT TO COME YOUR WAY IF I LOSE MY JOB. YOU HAVE NOW ENABLED STARLINK IN THE BACKEND WHICH STILL DOES NOT HELP WITH MY JOB AS I TAKE CONTINUOUS CALLS. BUT NOONE CARES!!!! WHY DO I HAVE TO PAY FOR INTERNET TO THEREAFTER LOSE IT EVERY SINGLE EFFING WEEK AND TRAVEL TO MY MOMS HOUSE TO TRY TO CONTINUE TO WORK. ITS UNHEARD OF!!!! GET READY HOTWIRE. AFTER SO MANY ESCALATIONS MADE I GUESS YOU DONT CARE FOR YOUR CLIENTS AT THE END OF THE DAY. BUT THATS FINE. GET READY FOR THE BIG COURT CASE THATS ABOUT TO COME YOUR WAY

The building I am moving into has them as the provider. I'm trying to get more information on prices and plans and potentially open an account. No information online, only via call which I can't get connected. Terrible first impression. Will not be looking to use them if to open an account and get info is this complicated.

I can’t begin to express how much I would NOT recommend this company to any person seeking a reliable internet service, the only saving grace of this company is a technician named Lincoln that actually cares about the customers and their service. I pay for their highest service, being the gigabyte, and I have had 4 technicians come to my house with a simple problem, my internet connected keep randomly losing signal, the first technician that came out said “they couldn’t do anything”, which has to be the most bizarre answer you can receive as a paying customer, especially when you pay for the highest service. Long story short, I still have this problem and I have had 4 separate appointments and haven’t been able to resolve this issue.

The worst of the worst. Stay far away

Year after year, Hotwire is continuing to raise the infrastructure fee in our subdivision without any real reason as to why. This is very frustrating. If I could give them no stars I would.I think the developer and Hotwire are in some kind of cahoots and there’s no end in sight.

I had an appointment scheduled from 10:00 to 12:00. Then they had delays so they changed it to 12:00 to 2:00 which I get, sometimes delays happen. NO ONE CALL ME, to say anything about the delay. Not it's 3:20 and I call again and for the 3rd time today I had to be on hold for more than 30 minutes for some person on the call center informing me that now they changed the schedule from 2:00 to 4:00.Like this is the only thing I had to do today. Like I just lay around the house not doing anything and I can't even work because the Internet is OUT! and I can't go anywhere because I am waiting on them!!!!I am so disappointed in the communication in this company and I can't believe the amount of disrespect to all the costumers they have.

Omg where do I begin? I’ll just have to keep this short. Hotwire Communications SUCKSSS. Do not purchase these plans! I highly recommend going with Xfinity or another service of your choosing. Unfortunately the HOA for my neighborhood decided to switch from Xfinity to Hotwire and it’s always finnicky, often disconnected and has way slower internet speeds even though it claims to be faster. Super disappointed with this decision to switch and I very much miss Xfinity. It’s been about a month and I am not at all impressed with Hotwire. Terrible Service. If you work from home and need the internet then beware!Update to this review, it took 3 days for them to get the internet back working. It worked ok for 2 weeks and now it’s out AGAIN. They say they can’t have anyone come back and fix the issue until tomorrow, a day where I need to be AT MY JOB in miami. It’s crazy that they’re this terrible at keeping their service running and im now having to miss another day of work in the office because they can’t figure anything out in a timely fashion. That will be 3 days of work I’ve had to miss because they have me sitting around waiting for someone to come out and fix the issue. I’ve just had an awful experience with this trash company. When they first set it up it took 3 seperate calls just to schedule a consultation and get someone out there. The first time the people didn’t even show up so I had to reschedule and finally a week later when someone did show up, they were 2 hours late. It’s ridiculous. I have nothing nice to say about these people. TERRIBLE TERRIBLE COMPANY! Stay away. You’ve been warned!

9:28 Called Hotwire about a bill I received for television service that was not installed, left message for call back.10:05 Received call back, simple request to remove a charge for an uninstalled service took 25 minutes with the agent.10:30 When that was finally finished, I was told that I would owe $7 for a paper bill, franchise cable fee, and state sales tax. I owed $7 for a paper bill on a service that wasn't installed, along with a cable fee and tax.

their customer service is the worst. I should've known this when I was working for them. With their Trainers lack to respect to learn someone's name to their poor customer service skills.Benton Kartier has one of the nastiest attitudes. She will call you sir/ma'am without confirming your pronouns, when you correct her, it's a problem. She doesn't authenticate your account, who knows what's she doing. I do not HW or this Benton Kartier person.

HORRIBLE NEVER BUY, IT IS ALWAYS BROKEN AND NEVER WORKS FOR ANYTHING, IF I COULD GIVE 0 STARS TO ANYTHING ON GOOGLE IT WOULD BE HOTWIRE COMMUNICATIONS

Our HOA board is trying desperately to convince our home owners to sign a 10 year contract with Hotwire communications .Many of the owners are furious. We want nothing to do with it. Not only do they want us to sign a 10 year contract, they want to attach their fees to our HOA monthly fees. That has got to be illegal.Their sales person keep showing up at our HOA meetings and No matter how many times we tell him we’re not interested. He shows up again and again. I think there is a conflict of interest with the members of our board and the sales person who’s trying to sell us this product.With LOES Low orbiting earth satellites we don’t need cable.Do we have to get a lawyer to stop this?

If I could give 0 stars I would. Moved into a brand new community- NO HOA, and yet I’m held hostage to only have this unreliable service. I cannot get a straight answer on WHY we can’t get any other company over here. AGAIN WE ARE NOT IN A HOA! This company needs to not have any other clientele BEWARE!!! They sell you on they never have any interruptions, but today alone the internet went out last night at 7 something, until 4am and then back off at 9:20am while I was at work. Here we are 7:48pm and the services have been off come on for 2 minutes and back off. I had to go buy a 5G internet box from Verizon just to be able to work today and not be fired. Let this be your warning STAY FAR FAR FAR AWAY!!!!!!!!

Customer service ENDS at 4:55pm!To call Hotwire is to have your Will in order.I have a new installation (community) from Xfinity which I still believe someone got “greased” to switch. Streaming anything is a horror for error upon error messages pop up. I subscribe to Prime and Prime Video… my iPad updates where as Hotwire does not!Their setup and remote requires a class in Fision 101!A movie that’s an hour and a half finishes in 2 hours due to all the failures!They do offer high speed internet BUT God forbid that you are set up 20 feet away because there is a HUGE drop of service!Good luck if you have a 3 bedroom apartment or home. You need a second modem for $13.50 a month just to get an additional 200 bytes; ouch!No serviceBad internetTV is a minefield of problems.Stay away from them if you can.11/15 Netflix is broadcasting a live event of Tyson/ Paul fight. The picture froze! I called customer service and after 10 minutes on hold without ANYONE answering I hung up!I do not trust this “service” and any other HOA that subscribes to Hoteire should be investigated as to “why”Last nights problem was the fault of NETFLIX.ButIf HOTWIRE had a customer service like they advertise WE WOULD KNOW!!!!!Lw

One of the worst services that I have ever had!!! They disable service and it’s out for days! Horrible lying customer service!

Hands down worst service company I have ever dealt with.Terrible customer service, disorganized and expensive.

Terrible service! Stay away if you can. You will be days and days waiting for technicians with all services down. Same as other reviews below, they will tell you first you have an appointment and then on the day of appointment they will call you back saying that that appointment is no longer there. And you have to wait again for the next best option, which no one guarantees or confirms again. They never connect you to the manager and just keep putting you on hold with false promises that service will be handled, but nothing works for days.11/13/2024 reply to Margo message below—> we still have all services down and your company rescheduled appointment for the 5th time. Average hold time to get to supervisor 45 min-1hour (spoke to supervisor Marvin and Tory - both are just standard responses with lies of following up and trying to resolve the situation with no outcome in the end). Service agreement stating that you suppose to fix All service down issue within 24-48 hours, but it’s not the case. 1st appointment was scheduled, then on the day of appointment we got a call stating that there are a new timeframe and first appointment is no longer in the system. Tech showed up 3 hours late and said that it’s an outside issue for the different fiber team. Fiber team was scheduled the next day and after checking tech said it’s not his issue and the first team needs to make the fix. Again scheduled appointment #3, when the tech showed up the next day, he said he needs a second tech for this appointment and scheduled another appointment in 2 days. When appointment #4 was scheduled tech did not show up and after calling supervisor they said that next slot is next morning. Still waiting… still no service… sharing this story to the public, so people aware of how this company operates and their quality.

I don’t ever write reviews. This is the worst company I have ever dealt with. No regard for customers. Over a week with no internet and cable and can’t send anyone over to fix the issue. I wouldn’t buy a home in a community that has an HOA service agreement with this company.

Overnight Hotwire did an upgrade and they removed more than half of the channels that I world normally go back to watch a day later. I'm just waiting for the increase next.

Do not let your HOA put you in this service. It disconnects all the time. It is horrible that’s why it’s cheaper.

The most frustrating and useless provider I’ve ever had and boy do I miss my xfinity! Do not recommend.

I am very disappointed and frustrated with our recent change to Hotwire in Pelican Bay. I work from home and reliable internet service is very important. Since my install last month I have had 3 major outages that are equipment related. Each time, I’ve been given the runaround on the phone- it’s a community outage ( no, only me), it’s an issue with other installs and the main fiber at the street( no, finally found crimped fiber coming into my home), etc. Now out again so cannot catch up on work and no appreciation for urgency in fixing

They never answer customer service or technical support. Unreliable internet company. I pay too much for 250 MBPS and I’m only receiving 40 if I’m lucky.

My service has been out all day, I tried calling customer service but they don't even have anyone you can talk to. You get a voice message and then I hangs up on you. The live chat support staff also know absolutely nothing apparently and can't give an estimate on when it'll be back up. Hours, days, weeks, who knows?

The customer service is terrible. I have been calling for two weeks asking for assistance, but no one has helped me. they tell me, "You’re not the only person waiting in this region!" and I have to wait an unknown amount of time for a response.

Hotwire is doing installs in our community they have dug up and not replaced my lawn , cut the cable to my current provider and destroyed pavers . They claim they will fix it and never do . They don’t know what they are doing . Had to have my current provider come out and install new line so that I can have service . It’s been complete disaster and would never recommend them to any community .

Worst internet and customer service ever!! Save your self the headache and use another provider.

Absolutely horrible experience as a new customer. Called 4 days ago to schedule installation per apartment’s request, got a confirmation email right after the call confirming the date and time for the installation. On the date of the appointment time, no one showed up so I called and asked what time the technicians would be here and was told that there is no appointment scheduled for my address. The lady has no idea what the previous lady did. Seriously horrible communication for the communication company. DO NOT Recommend.

I wish I could give this cable company a rating lower than one star. Unfortunately, I’ve had a very disappointing experience with their service, and I feel they’ve been misleading and unhelpful. I’m currently tied to this provider due to a community agreement, so I don’t have the option to switch. However, I want to share my experience to help others make an informed choice. If you’re looking to avoid poor service, I’d recommend staying away from this company. Thank you for listening."

I have the misfortune to be stuck with an exclusivity contract between my community and Hotwire so I’m forced to use this poor excuse for an ISP. I’ve had them for 18 months now and there have been about 10 day long outages due to them not having any sort of redundancy in place. During the outages, there is no communication from them of than a generic “we are working to restore services” text message every 3 hours. If I had any choice, I would leave them in a heartbeat.EDIT: Funny, they requested that I send a message to another email address so Customer Care can contact me. Well, two weeks later and still no communication from them.

I just had Hotwire installed. Tonight the video would not load. There is nobody that answers their phones. Eventually some woman answered, but she was unable to help me. She said I could call back and pull out the cord to my router so as to reboot, the TV. That was impossible for me to do. She had no answers. Formerly we had Summit and they were very service oriented. We are extremely disappointed in the service And the reliability of the product. Furthermore, we were never provided any guides any information on the remotes. This company needs to work on their service

Worst customer service. TV box is sluggish with huge bulky remote. Picture is low quality all with pixels. No IPv6 service. Stay away! Unfortunately our HOA signed us into this.

Ever since I switched to hotwire/fision, after watching a few YouTube videos it freezes and I have to reset the Box doesn't matter what room I'm watching it in after reset that particular box never had this problem with any other cable provider or ISP provider. There is no information on how to take care of this issue and nobody knows what's going on very poor service and when I do a speed test I'm getting 25% of what I'm paying forAnd stop with your can to reply That says we're sorry about your problem reach out to us at Social at blah blah blah. I watch people here saying that they have done that and you have not replied again if I see a can reply I will go to other platforms and put the worst reviews up possible

Be aware and very cautious with this company !!! So many red flags!I had an extremely disappointing experience with Hot Communications. They abruptly...

Terrible internet service just TERRIBLE. Internet went out March 19th and 3 weeks later there is STILL no internet in my home. Abysmal ISP and they get away with their mediocrity because they’re the only ISP available in the neighborhood.

My community switched 2-3 years ago. We had Xfinity prior.It is like an old Kia ( Hotwire) compared to a new BMW or Mercedes ( Xfinity).Yes maybe we are...

Gave this one star so they would take notice. Don't have it but understand they are good. Stop in Marco Island, South Seas East and maybe discuss with them, would sure beat what we have now.

Update:Margo,If you had looked into my account, you would see that I have reached out numerous times via the Hotwire app and email about the numerous and ongoing issues. Furthermore, I have asked for a refund due to lack of service and breech of contract but have been told that either this is not something that can be done or that they are “looking into it”. I have proof if needed and I will post here if you prefer. Please reach out to me to discuss reimbursement; however, this fake public show of sympathy is unappreciated and unacceptable.Respectfully,Elizabeth HiltonI am currently taking my son to Starbucks, again (second time this week), as he has been waiting for our internet to be strong enough to upload a class project that was due yesterday but that we still can’t upload because of internet outages and poor quality of service. This will negatively effect his grade.I would have never moved to Dunham Marsh knowing that there is a monopoly by Hotwire. I can no longer work remotely from home due to these repeated issues. If I were to tally up the total expenses related to poor internet service, Hotwire would pay me monthly to have their “services”. I am embarrassed and ashamed that something as small as internet service can reek such havoc in my household’s life but that is the world in which we live.Do better. Be better. Make up for the inadequacies in service and save face. It is not too late for Hotwire to redeem themselves. However, at this point, it would take a lot.

Gave them 1 star because that was the least I could give. How the hell they have 1.8 stars is astonishing.Signed: Dunham Marsh.

Absolutely terrible provider. They are the ONLY option for our neighborhood and you can tell they know we have no other options. Completely unreliable internet service. I would give 0 stars if I could.

Unreliable and slow service. DVR rarely works and the internet is frequently outcausing HUGE problems for those of us that work from home. The company is managed poorly (how else would you explain scheduled maintenance outage occurring on a Monday morning and lasting 6 hours past the time they claimed service would be restored?). Outages take forever to resolve. The company is completely apathetic to the woes it causes our community because they know we're trapped in a terrible contract that a majority of the people in our community don't want and are hoping to make every concerted effort to get out of. Would give this company no stars if I could. Choose literally any other company. Avoid Hotwire like the plague.

Super trash do not give them your money

One star is too manyWhen the workers came to install the line, they cut off our telephone line, the existent internet wire, and another unknown line and...

Just awful, drops connection all the time, inconsistent communication, just a real estate play, just awful, wouldn't recommend

Horrible service. It's currently not even working. Everyday something doesn't work and have to reboot daily. Poor customer service. No 24/7 tech support as promised.

Over all terrible in every aspect of service. For example when a service call does not fully fix a problem customer service emails service dispatch who never calls (customers can't speak to dispatch)And they then blame each other and nothing happens.

You need to HOPE that the initial contract and setup is what you want and has no problems because it is impossible to get someone to take responsibility and fix it. The customer service number is useless to get any non-equipment problems fixed.

The absolutely worst internet experience that I have ever had. If you happen to have other internet providers in your area, save yourself a headache and go with the competition. My community has frequent outages weekly and the customer service is inept. I wish I got the customer service reps name because he frequently cut me off and actually raised his voice at me. Surely something he would not have done if standing face to face. I am disgusted .Avoid this company!

Tv wires left hanging from wall little to no education on systemCalled for further service what a mess 6 calls from Hotwire to figure out why they didn’t show for appt3 different people called making new appts and all said they had double booked or couldn’t make itI will use a neighbor to figure this outI also ask for handicapped assistance they do not have remoter or educators who can help the disabled !!!!!

I appreciate the response to my review. However, I have no confidence that you will address this. And I'll tell you why. The install was on March 10th....

If you have a choice between hot wire or Radio opt for Radio the worst customer service and tech support, no call backs they have been to my house 3 times...

They have a lot of nerve using the word communication their service is not worthy of that name

this service is absolutely terrible. our neighborhood of over 350 homes signed a 10 year contract and no one can make their service work. None of the...

Lost my internet connection out of nowhere, called customer service and was told that it would be 3 days before a tech could come out to fix my service. The customer service rep (named Tyler) even yelled at me when I asked if they could come out sooner. This is the last straw for me with this horrible service. Will be cancelling as soon as possible.I've been dealing with random connection drops for years with this service, but I've kept it because of the price. Turns out you get what you pay for. AVOID THIS COMPANY!

Terrible customer service!

Dishonest installers, disinterested management. Hotwire installers stole from Amazon package on our porch (gated community) and left Hotwire materials in the box. Contacted management, no response.

The absolute worst system, service and technology . I never thought some system would make Comcast look outstanding. Run from these people!

horrible customer service. can't get anyone on phone. the chat is messed up. stay away from hotwire They came out three times and still couldn't fix...

constant internet problems. need new modem from hotwire. first they tell me 12-2. then at 1 get a call that it's now 2-4. then get a call from...

Son la misma estafa de siempre, imposible que dejen de cobrar el servicio cuando uno lo quiere dar de baja ! ESTAFA TOTAL !

what the hell people. it's christmas eve 2022 and now christmas day and still no god damn internet. can't watch movies, absolutely nothing. how do you...

We scheduled way in advance a number of appointments with them this month, December 2022, and they either showed up and weren't prepared to do the...

Do not say that you are open 24 hours when no one will pick up the phone.

Installation : Subcontract to incompetent cheap labor - but even more egregious is no oversight by Hotwire. They allow unskilled day laborers to start...

Worst possible tv and internet. If there were zero or negative stars I would select that option. Internet goes in and out such that my remote connection for...

Horrible serviceI move into a complex that has Hotwire as the internet and cable service. I just needed the wifi password. The first guy that came didn't...

They claim they have a TV anywhere app which you can watch Live TV from their app. But this is a joke. When you sign in with the app, it does show a...

Literally the most unreliable and slow internet provider we've ever used. I wish our neighborhood had kept Comcast so we could actually use our WiFi to...

I lost my home entirely due to hurricane Ian. I called Hotwire Communications on October 03, 2022 to cancel my services permanently. Yet Hotwire...

Horrible customer service! Avoid if at all possible! We’re stuck because our neighborhood HOA switched to this provider. They cancelled our original internet service install and will not provide a new schedule. Promises to get back with us have not been fulfilled. We need the service for our work from home and these people do not care, We get the run around every time we call for an update. We’ve had some poor cable/internet providers over the years but this company tops the list (or bottoms the list if you prefer).

The worst provider we’ve ever encountered. Promised a call back within 24 hours from customer service, never received it and when I called again to touch base they basically verbally shrugged and said they would call us when they felt like it. Unbelievable. We’re stuck because our. HOA contracted with them. Avoid if at all possible!

This is a low-quality outfit. The installers are low-paid amateurs who do not know what they're doing. Rather than reveal their incompetence and ignorance...

Despite surviving a major hurricane, our business is fully operational and Hotwire has internet available, but they refuse to turn on our internet feed. Customer service is atrocious and they refuse to work with us. Completely ridiculous.

The worst internet service ever. It's ALWAYS going out which affects my home security system and my business which is ran through my computer.I just called and was told they can't come out for 2 daysBy then I will have contracted another internet provider

I want to put out a word of warning about the cable company Hotwire! I have had a terrible experience with them since they set foot on my property. It...

I want to put out a word of warning about the cable company Hotwire! I have had a terrible experience with them since they set foot on my property. It...

Lived in our brand new home for six years. Over the last six years the internet has been totally unreliable. Constantly having cables cut and no service or...

Our neighborhood HoA is under contract with Hotwire Internet and for the last year our entire neighborhood is losing internet weekly (Often more frequently)...

As others have written, if you are thinking of buying or renting into a community that has Hotwire as their cable and internet provider RUN, RUN FAST, RUN FAR, and DON"T LOOK BACK !!!!!!!!!

My mother has Hotwire as part of her large Community's bulk communications contract (TV, Internet, Phone). The Board members who approved the contract 9...

Bad company, I canceled my internet service after moving out in May and they decided to charge me for the entire month of June. I would never get internet from this company again. Bad news.

Was on a school bus on a field trip and almost got ran off the road by one of their reckless driver on the phone while merging on I-95 North

We've had major issues getting out internet up and running + being overcharged monthly. At this point, they owe me 140+ USD.Since December 2021, we had...

Hotwire is a rip off with it's fees and attempts push you into signing up for automatic drafts! They suggested receiving on line bills (and did). STILL...

We are forced to use because of our community and I am not sure why they were selected. Terrible service and quick to blame other contractors for what was...

Hotwire provides "service" for my community. On Friday morning I had no Internet. I called them and was told they could not be out until Saturday between 8...

Hotwire Communications is usually chosen by incompetent boards of Florida Developments because they want to save a few dollars. They neglect to think of the...

No one answers the phone.

Hotwire is terrible. Don't get it. HORRIBLE. I can not say anything nice about it.

Customer service is an absolute JOKE!!!! I was wrongly charged $548 for cancelling my service AFTER my contracted had ended. They admitted the mistake, but said refunds can only come from supervisors who you can never get on the phone, never call you back, and never issue refunds. Been waiting for 2 months and have been told a supervisor will be calling me back every time I call (once a week). Get your act together Hotwire your worse than COMCAST!!!!!

WORST company and billing/customer service people I have ever had to deal with. They’ve taken months to resolve an issue…like literally over two months and counting. Every time I call I have to re-explain the whole issue to a new person, they tell me it will take a week to review everything, I never hear back and have to call again. Now they cut off my internet service. If there were any other internet providers servicing my area, I would change providers with no hesitation.Update: This issue is now going on SEVEN MONTHS. They shut my wifi off every single month, I call, they say they’re still reviewing my information. Now I was just told after calling for the 7th month that the information I sent was apparently unacceptable. Worst run company ever.

This company should be investigated for fraud and shut down. Their cs is aweful ! No one knows anything and your told a million different stories about your...

TRRAAAASSHHH COMPANY !!! Absolute garbage !!! Don't ever let these clowns charge you late fees . The company SCAMS !!!!They put you on auto pay then 2-3...

This internet service is the absolutely worst I've encountered. They have a monopoly on my building so I am forced to pay them for daily spotty internet. I...

I rarely if ever post reviews but I feel so strongly about this, I just need to.DO NOT SWITCH FROM A REPUTABLE PROVIDER LIKE COMCAST OR FIOS TO GET...

Update 2: Well, I am still without internet. They installed it... twice now...both times the internet has been gone in less than a day. When I called about...

They literally send technicians out who don't have the necessary hardware to verify the internets even working. We waited a week for an appointment and the...

I writing this as I'm waiting for the technician to come who is late as of now, 20 minutes after the end of the appointment window. He hasn't moved from the...

This is the kind of Internet company that scams you on every single dollar they can. A few examples:1. They added a $1 monthly fee for receiving a paper...

Long story short. I accidentally double booked a car rental. I received an email saying my insurance for the rental didn't go trough and I mis read and I...

By far THE WORST MANAGED COMPANY I've ever had to deal with.They are terrible !!! No matter what you do stay far away from this garbage company ! They...

Absolutely the worst internet service provider I've ever had the misfortune of being subjected to. TRASH

I've never seen something on Yelp with such polarizing reviews. Everything is either a 1-star or 5 star. I had my first experience(s) with Hotwire and now...

Worst internet service I have ever used. I ended up with no functional internet and had to remote into my work computer using my cellular internet.I am a...

I’ve been calling since MONDAY, trying to get internet service. I was transferred several times, didn’t report the representative that transferred me after I asked for his name because of the way he was talking to me. I spoke with someone Tuesday and she told me I have to wait 72 hours for a response. My landlord told me I have to send over a copy of my lease agreement. I did that, and proceeded to call the next day to speak with someone in regards to that. They told me because of my area code they would have to get a representative to call me back in the area I’m in, and I should receive a call pretty quickly. Well it’s Friday, I still don’t have internet or an appointment, or call back. And I’ve been calling for the past hour and a half. Of course no answer. When someone calls back, make sure it’s a manager!

If I could I would rate Hotwire communications a -5(negative 5). The internet, TV, phone CONSTANTLY goes out. I will never recommend hotwire to anyone.

Do not trust this website. Looking for a rental car online at hotwire Says $18 A-day 33 after taxes or different car for 20 but get cheaper prices on the app download the app so I do that and the same cars $19a day 34 after tax??? False advertising do not get the app! It is cheaper online!!

Most awful internet I have ever had. Less than 1mbps download speed almost every day for three years.

They are the internet provider of our subdivision and the internet is consistently slow or not working. We have outages on a weekly basis sometimes for 2-3 days at a time. I would never recommend their internet to anyone.

I currently have Hotwire Communications as a part of my apartment complex lease. It is the worst and slowest internet that I have ever had (I do not game, stream movies, download large files, or other activities that may impact the speed of the internet. Essentially, I pay $70 per month for little internet and very poor cable options. In addition, the customer service from Hotwire is deplorable. If you enjoy spending hours on hold trying to get one question resolved, while paying too much for very poor service than I suggest you look at Hotwire for home internet and cable.

I have this internet as a part of my HOA package and it’s terrible. The prices to upgrade are 3 TIMES as much as other providers. At any given time my internet will slow down to a crawl making me unable to work from home without paying exorbitant prices!!!!! I’m going to request we change internet companies as soon as possible!

If I could leave ZERO reviews it would be too many stars. We are bound by our HOA to use Hotwire. They provide terrible service, and their internet speeds are dismal, if not non existent. I had to have another company install an internet line, so that I could work from home at added expense. Hotwire doesn't care - customer service is non existent. Horrible internet speed. How does less than 0.1 download sound to you? What a monthly rip off - for 13 years.

One star rating is too generous. Hotwire does not deliver service levels as stated in a contract with our HOA, not even close. Many residents in our community work from home and are unable to be productive due to non existence of internet. It is unacceptable and they continue to ignore trying to resolve the issue in a timely manner, often times ignoring complaints made or denying there is an issue at all.

I wish Google had a rating below 1. I have lived in a community I just love that is tied into a contract with Hotwire. The service is disturbingly awful. Spotty at best. Broken at worst. There have been countless days and weekends where our entire neighborhood was getting either no internet service or less than 1Mbps download speeds. This company is a joke.

ABSOLUTELY THE WORST SERVICE EVER!!!!!

Internet and cable went out in half our neighborhood. They tried saying my house is an isolated incident and someone will call me in the next 24 hours. I WORK FROM HOME! Support tech sounded poorly trained and uneducated in his field. They dont care about customer service because they trap communities in contracts and ownership of fiber optic cables. They dont care about service, people or communities! They only care about the almighty dollar. Horrible company.