Exciting Careers at Hotwire Communications

Account Manager (Miami/Dade Area)

Purpose Statement:

An Account Manager maintains and builds relationships with the Boards as well as POA offices for assigned operational Hotwire properties. They are responsible for the overall good “health” of the property including customer satisfaction, service delivery and status of accounts receivable. An Account Manager is the key communicator between the company and the property.

 

Essential Duties/Responsibilities:

 

  • Professionally and appropriately represents the company on site at their assigned properties
  • Cultivate relationships with the property management staff at the various communities and maintain regular site visiting schedule
  • Create relationships with VIP residents and cultivate a useful dialog
  • Be aware of and make contact with the various board members when appropriate. Account Manager must be responsive and tend to the client’s needs and requests
  • Account Manager must handle crisis situations in a professional manner and liaise with the property when technical difficulties arise from time to time informing the property when and how services will be restored and or improved
  • Handle escalations when necessary from residents
  • Ensure the client has an overall positive experience as it relates to Hotwire and the services they provide. Build relationships with all departments to ensure property has all needs met and maintained
  • Support events and other promotional activities at their assigned properties
  • Drive projects forward to meet the expectations of our properties and contractual obligations as needed
  • Demonstrates expansive knowledge of Hotwire Communications products and services
  • May assist internal leadership with creating strategies and sales plans
  • Performs all other duties as assigned

 

Qualifications:

 

REQUIRED QUALIFICATIONS:

  • Bachelor’s  degree preferred or equivalent
  • 2-4 years of telecommunications industry experience with account management experience preferred
  • Strong English verbal and written skills

 

DESIRED QUALIFICATIONS:

  • Excellent customer service skills; Sustained service oriented focus
  • Excellent oral and written communication skills
  • Strong time management skills
  • Proficiency with MS Office Suite (Word, Excel, PowerPoint, Outlook)
  • Attainment in identifying a client’s needs and providing strategic solutions

 

Physical Demands:

 

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Work Environment:

 

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

 

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

 

EEO

 

*Local candidates who are authorized to work in the United States are encouraged to apply

*Sponsorship is not available for this position

Area Manager - Account Management

Purpose Statement:

Area Manager – Account Management will manage a team of 7 to 10 Account Managers including 1 to 2 Team Leaders who are responsible for the relationships and day to day management of our operations and interaction within contracted accounts in Miami-Dade Country.

The primary responsibility of the Area Manager is to directly support and manage the team of Account Managers to ensure each Account Manager is providing the highest level of customer service and positively representing the company. The Area Manager would interface and build relationships with both the Property Manager and Area Supervisor from each Management Company within Hotwire’s account portfolio. The Area Manager would maintain a high level view of each account to ensure all contractual/business terms are delivered and identify opportunities to increase sales penetration. The Area Manager is also responsible for all contract renewals in the area.

 

Essential Duties/Responsibilities:

  • Ensure Account Management team is representing Hotwire in a positive manner and building strong relationships with the Property Management staff, Board of Directors and customers.
  • Ensure Hotwire is meeting all contractual commitments and customer service standards for each account.
  • Facilitate strong communication and collaboration between the internal departments including Customer Service, Operations, Legal, Marketing and Accounting to improve efficiency.
  • Maintain high level view of service standards and escalate issues accordingly.
  • Work with the Area Managers assigned to different regions to develop consistent processes and procedures for the Account Management Team.
  • Partner with the Area Launch Account Management Supervisor to ensure that all new development projects are transitioned successfully to daily operations.
  • NEW CONSRUCTION PROPERTIES – Develop process for the Account Management team to facilitate a successful turnover from Developer to First Board of Directors.
  • Maintain all existing account contract expiration dates and manage the contract renewal process.
  • Ensure all account billing is accurate and all accounts in the area are current.
  • Review penetration reports and work with the Account Manager to identify strategies/ideas to increase penetration for each account then work with Marketing and Residential Sales team to implement.
  • Oversee the services provided in the common areas of each account. Work with the Fision Plus team for any service issues or additional service requests.
  • Network and build positive relationships to develop sales leads in the region.
  • Attend all Condominium Meetings as needed/requested.
  • Attend all Condominium, HOA and Community Events that Hotwire participates in and/or sponsors.
  • Attend Networking or Chamber events as needed.
  • Manage all Account Management staffing needs. Work with Business Development/Launch to understand the projects coming and add additional team members as needed.
  • Staff all properties to meet the goals of the area and be certain that each property is pleased with your staffing assignment
  • Perform all other duties as assigned

Qualifications:

 

REQUIRED QUALIFICATIONS:

  • Existing property management and multi-property supervisory experience preferred. Active CAM License in the State of Florida preferred.
  • Candidate must understand the fundamentals of the Cable TV and Internet Industry and be comfortable using demonstrating all the features of a competitive product offering.
  • Candidate must have some public speaking skills and history, the ability to run meetings for Team and Customers.
  • Candidate must have experience dealing with Property Managers and Board of Directors.
  • A known and respected area professional with creativity, initiative, and the breadth of telecommunications experience to “hit the ground running.”
  • A polished, articulate, and savvy professional who will represent Hotwire in the marketplace in a first class fashion. Capable of promoting the organization to a variety of sophisticated audiences.
  • Excellent organizational and project management skills. Ability to handle multiple tasks effectively and work autonomously.
  • Value and possess experience building highly effective cross-functional teams.
  • An innovative thinker and a creative problem solver who identifies and resolves customer issues before they escalate.
  • Bring a results-oriented, can-do attitude with a professional discipline.
  • Demonstrated ability to incorporate customer service standards into all employee job responsibilities.
  • An entrepreneurial spirit and willingness to roll up his/her sleeves, be “hands-on”, and do whatever it takes to get the job done.
  • Effective written and oral communication skills, including experience making effective public presentations. Possess a flexible communication style and ability to work with multiple audiences.
  • Experience in customer-facing roles in sales, project management, customer service and/or technical support.
  • An individual who is organized, detail-oriented, has a sense of urgency and constantly asks, “How can we improve, be the best in the business, and how can I best support this organization?”
  • Flexible, with the ability to work as a team player and relate well to colleagues at all levels of the organization.
  • Candidate must be fluent in both English and Spanish
  • Strong English verbal and written skills

Physical Demands:

 

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Work Environment:

 

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

 

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

 

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

 

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

 

*Sponsorship is not available for this position

Bilingual Commercial Technical Support Specialist

Hotwire Communications, founded in 2000, specializes in providing advanced video solutions, high speed internet, digital phone service and other IP related products and services over its private Metro Ethernet Fiber Backbone. Hotwire’s operating divisions focus on delivering its suite of advanced communications products to unique market segments to meet the needs of a specific industry.**

Must be Bilingual in English/Spanish for this role

Location:
Fort Lauderdale

Purpose Statement:

The primary responsibility of the Commercial Technical Support Specialist is to support Fision Enterprise Customers in voice, data, alarm, and video services along with end user support. Under general supervision, in a 24/7 in-bound call center environment, the incumbent will provide technical and network problem resolution to end-users (customers) or their IT staff by performing a question diagnosis while guiding users through step-by-step solutions.

Essential Duties/Responsibilities:

  • Answer inbound calls from Fision Enterprise Customers or their IT staff
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, various VOIP devices to include Adtran, Audiocodes, ADIT, and more
  • A strong knowledge of Business Trunking, IP Telephony and IP PBX and key systems with voicemail, auto attendant and PoE switching
  • Redirect problems to appropriate resource while maintaining ownership
  • Perform outbound follow up calls to Fision Enterprise customers, vendors and IT staff to verify services and take additional troubleshooting steps or to obtain additional information
  • Stay current with system information, changes and updates
  • Proper phone etiquette
  • Knowledge of customer service principles and practices with a strong empathetic approach to customer service
  • Effective listening skills
  • Willingness to cooperate with others and work to the greater good
  • Multi-tasking capabilities
  • Previous experience in a Call Center or Telecommunication Provider businesses service department
  • Experience of engaging and building successful relationships with a broad range of stakeholders.
  • Perform all other duties as assigned

REQUIRED QUALIFICATIONS:

  • Must be skilled in the use of PC and general office software such as email, Internet mail, MS Word, Excel, PowerPoint, MS Project
  • Strong English and Spanish verbal and written skills

DESIRED QUALIFICATIONS:

  • Enjoy working in fast paced, dynamic environment
  • Ability to multi-task ad have the ability to meet deadlines
  • Strong time-management and organization skills

Physical Demands:

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

The position requires sitting for prolonged periods of time in front of multiple computer screens.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

*Sponsorship is not available for this position

Job Type: Full-time

Required education:

  • High school or equivalent

Required experience:

  • Technical Support: 3 years

Required language:

  • Spanish
Bilingual Customer Service Representative (English/Russian)

Must be bilingual in English and Russian

Must be flexible working a weekend shift and into the evening

 

Job Responsibilities:

•Responsible for providing technical telephone, CATV, and Internet support to customers and answer complex questions on function and usage of products•Resolve customer questions or problems via telephone in areas of system configuration/setup, product functionality and bugs/enhancements•Perform follow-up testing, and/or troubleshooting in order to assist customers with the most accurate and timely response to their technical support issue(s)

•Resolve customer questions or problems via telephone in areas of system configuration/setup, product functionality and bugs/enhancements•Perform follow-up testing, and/or troubleshooting in order to assist customers with the most accurate and timely response to their technical support issue(s)

•Serve as primary support liaison between Hotwire Communications and our residential customers

•Possess thorough knowledge of Hotwire Communications product line and other applications utilized by customers

•Work with customers to identify needs and to determine the appropriate action

•Use investigative skills to ascertain the nature of the caller’s concerns and develop an action plan to resolve issues

•Direct unsolved technical issues to appropriate departments and personnel

•The ultimate goal is to resolve issues during the first telephone call

•Promote and maintain a high quality, professional service-oriented image among customers

Requirements:

•Minimum High School Diploma or equivalent

•Minimum of 2 years relevant work experience

•Flexibility to work shifts in a 24/7/365 environment, including weekends, nights, and Holidays

•Excellent interpersonal, time management, and organizational skills

•Ability to maintain professionalism and patience in highly stressful situations and adapt quickly to change

•Ability to effectively and professionally handle frequent changes, delays, or unexpected events

•Strong work ethic, teamwork, and desire to help the customer at all costs

•Excellent telephone skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner

•Advanced knowledge of communications technology, including but not limited to, voice, internet, cable and security products

•A college degree or technical training in the communications/technology field and a strong desire for professional development and continued

Job Type: Full-time

Required education:

  • High school or equivalent

Required language:

  • Russian

Job Type: Full-time

Required education:

  • High school or equivalent

Required language:

  • Russian

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

*Sponsorship is not available for this position if interested in this or any of the open positions, please email your resume
and cover letter to 
 careers@hotwiremail.com

Bilingual Customer Service Representative (English/Spanish)
Position: Bilingual Customer Service Representative (English/Spanish)
Division: Fision Home / Hotwire Communications
Department: Customer Service
Location: Fort Lauderdale, FL
Open Date: Thu Nov 17th, 2016

Must be bilingual in English and Spanish.

Must be flexible working a weekend shift and into the evening!

Hotwire Communications is a very fast-paced cutting edge technology company that provides triple play telecommunication services to residential and businesses customers.We are looking for several intelligent, dedicated, flexible and hardworking Customer and Technical Service Representatives to provide “white glove” support and service to our customers. Our Representatives handle high volume incoming calls, covering a full range of customer inquiries in a professional manner, obtaining all information for successful transaction resolution.

Hotwire clientele ranges from college students to young professionals to high level executives to retired communities. Our Representatives must demonstrate a solid understanding of our technologies and products to our varied client base to ensure quality of service and customer appreciation. If you have a technical aptitude, our Technical Support handles troubleshooting handles for inbound calls relating to service effecting issues that they work to resolve. This level requires demonstrated experience with technology support and communication with end users.

Job Responsibilities:

•Responsible for providing technical telephone, CATV, and Internet support to customers and answer complex questions on function and usage of products

•Resolve customer questions or problems via telephone in areas of system configuration/setup, product functionality and bugs/enhancements•Perform follow-up testing, and/or troubleshooting in order to assist customers with the most accurate and timely response to their technical support issue(s)

•Serve as primary support liaison between Hotwire Communications and our residential customers

•Possess thorough knowledge of Hotwire Communications product line and other applications utilized by customers

•Work with customers to identify needs and to determine the appropriate action

•Use investigative skills to ascertain the nature of the caller’s concerns and develop an action plan to resolve issues

•Direct unsolved technical issues to appropriate departments and personnel

•The ultimate goal is to resolve issues during the first telephone call

•Promote and maintain a high quality, professional service-oriented image among customers

Requirements:

•Minimum High School Diploma or equivalent

•Minimum of 2 years relevant work experience

•Flexibility to work shifts in a 24/7/365 environment, including weekends, nights, and Holidays

•Excellent interpersonal, time management, and organizational skills

•Ability to maintain professionalism and patience in highly stressful situations and adapt quickly to change

•Ability to effectively and professionally handle frequent changes, delays, or unexpected events

•Strong work ethic, teamwork, and desire to help the customer at all costs

•Excellent telephone skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner

•Advanced knowledge of communications technology, including but not limited to, voice, internet, cable and security products

•A college degree or technical training in the communications/technology field and a strong desire for professional development and continued

Job Type: Full-time

Required education:

  • High school or equivalent

Required language:

  • Spanish

Job Type: Full-time

 

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

*Sponsorship is not available for this position

If interested in this or any of the open positions, please email your resume
and cover letter to careers@hotwiremail.com
Bilingual Human Resources Coordinator

***Bilingual English Spanish/English highly preferred***

Hotwire Communications, founded in 2000, specializes in providing advanced video solutions, high speed internet, digital phone service and other IP related products and services over its private Metro Ethernet Fiber Backbone. Hotwire’s operating divisions focus on delivering its suite of advanced communications products to unique market segments to meet the needs of a specific industry.

LOCATION:
Fort Lauderdale

JOB RESPONSIBILITIES:

  • Conduct background clearance, reference checks, employment verifications, and set-up pre-employment testing and screenings.
  • Process all new staff hires including new hire paperwork, communication of welcome information, travel itineraries and new hire orientation for all locations.
  • Responsible for coordination and execution of New Hire Orientation for all locations as needed.
  • Complete I-9 Forms, verifies I-9 documentation and maintains I-9 files.
  • Responsible for the accuracy of the data in the HRIS system. Expected to do conduct random audits for inaccuracies and make any necessary corrections.
  • Prepare and process bi-weekly payroll.
  • Responsible for driver compliance in accordance with the Department of Transportation regulations including: running MVRs and maintaining all driver files current.
  • Respond to all employment verifications and unemployment verifications.
  • Travel as needed to off-site locations.
  • Responsible for weekly, monthly and quarterly employee reports.
  • Makes photocopies; mails, scans and emails documents; and performs other clerical functions.
  • Assists or prepares correspondence as requested.
  • Responsible for employee record keeping. Prepares new-employee files; files documents into appropriate employee files and conducts annual audits to ensure all files are maintained correctly.
  • Responsible for distribution of employee uniforms as needed.
  • Assist the Recruiting and HR team with special projects as needed.

EXPERIENCE, QUALIFICATIONS, AND SKILLS:

  • At least 2 years of Human Resources hands-on experience
  • Bilingual English Spanish/English highly preferred
  • Proficient in Microsoft Office; especially Word, Excel, PowerPoint, & Outlook
  • Proficient in HRIS software maintenance, ADP strongly preferred
  • Understanding of HR best practices and current regulations
  • Experience supporting multi-unit business locations
  • Previous experience supporting a human resources department preferred
  • Excellent organization, communication and interpersonal skills; team player mentality
  • Ability to convey a positive and professional image to applicants and employees
  • Ability to work under pressure while maintaining a positive and helpful attitude
  • Ability to appropriately handle sensitive and confidential information

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:30 p.m.

Supervisor Responsibility

This position has no supervisory responsibilities

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

15% travel is expected for this position.

Required Education

High School Diploma or general education degree (GED); Associates Degree preferred and/or related field equivalent years of experience.

Additional Eligibility Qualifications

None required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

*Sponsorship is not available for this position

Bilingual Launch Account Manager

 Must be bilingual in English and Spanish

This role will be client-facing and handle newly signed accounts once they break ground with New Construction throughout the launch project – this will require hands-on account management, collaboration with various internal departments, and on-site interaction with developers and senior level stakeholders. There is also a high level of importance on maintaining these relationships with everybody involved at the property to ensure satisfaction with Hotwire services through turnover from developer to the Board of Directors.

Essential Duties/Responsibilities:

  • Once contact is signed provide marketing the following information:
  • Copy of the contract
  • Resident roster
  • Completed marketing menu requesting:
  • Rate sheet
  • Website developed
  • Collateral
  • Requesting Billing Codes
  • Work with Marketing to coordinate “pre-launch” community-wide signup event with the goal of kick-starting the home survey/LOA process with On-Site Operations Team
  • Be on site throughout the entire launch of a project (if it is an existing community). Hold meetings whenever appropriate with community representatives or developer
  • Be available to residents to answer questions about Hotwire products, rate sheets and porting phone numbers
  • Represent Hotwire during scheduled property Town Halls and/or Board Meetings
  • Recruits other appropriate internal personnel required depending on the volume or subject matter
  • Obtain list of VIPs, Board Members and other “friendlies” for testing and initial installs
  • Personally handle MSAs and all correspondence for VIPs, Board Members other “friendlies”
  • Handles all escalated customer and on-site subscriber issues
  • Shell Install orders or create Change orders for property depending on the need
  • Complete outgoing calls to the demand at need for ongoing property/ properties.
  • Home Survey call
  • Installation calls
  • Handoff launch or conversion to normal operations and account management when appropriate
  • Perform all other duties as assigned

 

REQUIRED QUALIFICATIONS:

  • Bachelor’s degree preferred or equivalent
  • 2-4 years of telecommunications industry experience with account management experience preferred
  • Strong English verbal and written skills
  • Must speak English and Spanish fluently

DESIRED QUALIFICATIONS:

  • Strong time management skills
  • Proficiency with MS Office Suite (Word, Excel, PowerPoint, Outlook)
  • Excellent customer service skills
  • Attainment in identifying a client’s needs and providing strategic solutions

Physical Demands:

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

*Sponsorship is not available for this position

If interested in this or any of the open positions, please email your resume
and cover letter to
  careers@hotwiremail.com
Business Development Executive Miami-Dade County

Purpose:
The Business Development Executive will be responsible for identifying opportunities, engaging prospects and securing Bulk agreements within multi-dwelling (MDU) and single family home (SFU) communities in the assigned geographic footprint. The BDE’s primary focus will be on our Fision Home residential products and services, but may also work with our Fision Stay and Fision Work divisions as cross-functional opportunities arise (i.e. Mixed-Use or Condo-Hotel properties).

Essential Duties/Responsibilities:

  • Manage an assigned territory of potential MDU and SFU communities for the purpose of generating leads, maximizing prospects, and securing new agreements.
  • Achieve and exceed assigned lead generation and sales quota.
  • Conduct presentations to property managers, boards of directors, developers, consultants or decision makers tasked with choosing telecommunications services.
  • Create proposals or respond to RFP questionnaires in a timely manner. Provide professional, consistent, and immediate follow-up on all business opportunities.
  • Work closely with our legal team to ensure contracts are created in line with the negotiated business points. Ensure contracts are delivered timely and within expectations set by new clients.
  • Attend community events, tradeshows, business development associations, and networking events for potential business opportunities.
  • Work with the marketing and event team to fulfill amazing sales demonstrations and tours. This includes collateral, giveaways, refreshments, entertainment, transportation, and logistics.
  • Be a subject matter expert on the competition within the market and changing trends that affect our business locally.
  • Be heavily involved in the launch process when a new community enters into an agreement with Hotwire. Working with the launch team, ensure that new projects are managed to the expectations set during negotiations.

Qualifications:

  • Bachelor’s Degree highly preferred.
  • 3+ years in a business development role within the telecommunications industry.
  • Previous experience in selling telecommunications services and negotiating long term agreements.
  • Outdoor sales experience and/or current contacts within the local property management/real estate/developer marketplace a plus.
  • Must be energetic, self-motivated, hungry to succeed, and able to work independently within company guidelines.
  • Must be flexible, proactive, and able to present to clients in a professional and effective manner.
  • Regular, consistent and punctual attendance is essential to the role and must be able to work nights and weekends or flexible schedules based on business needs.

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

*Sponsorship is not available for this position

If interested in this or any of the open positions, please email your resume
and cover letter to careers@hotwiremail.com
Cable & Satellite TV Technician/Installer

The Cable & Satellite TV Technician/Installer is responsible for quality installation practices including upgrades, disconnects and troubleshooting of all existing Hotwire services including IP and RF-based video, voice and internet. Must have experience with DISH and/or DIRECTV.

 

Essential Duties/Responsibilities:

  • Fiber optic troubleshooting with 1310, 1490 and 1550 nm wavelengths
  • IP and LAN troubleshooting and solution methodologies
  • Router, Access point, Bridge and Wi-Fi administration
  • Performs reconnects, requested and non-pay disconnects, and changes of service, while adhering to: Hotwire Communications procedures and safe work practices in order to provide (or remove) services to the customer
  • Must have minimum of 5 years’ experience installing, testing and troubleshooting cable, phone and internet
  • Must have Fiber Optic Cabling experience
  • Must be proficient using small hand tools and larger power tools
  • Must be comfortable working on a ladder and all heights
  • Ability to install all types of CAT5/CAT6 drop wire
  • Ability to install connectors on CAT5/CAT6 drop wire
  • Ability to trouble shoot IP issues from any telecommunications demark to customer premise equipment
  • Ability to successfully install all ancillary equipment provided to subscribers
  • Ability to identify Fiber Connectors and color code
  • Ability to configure, customers PC for successful internet operation
  • Ability to test and tone all drop wires from equipment room to end user location
  • Must have valid driver’s license and transportation
  • Must be able to work with or without direct supervision
  • Ability to work an On-Call Schedule rotation
  • High School Diploma or equivalent required.

 

Minimum Qualifications/Certifications:

  • Associates Degree in Internet Technologies or Engineering is preferred.
  • Cisco Certifications, CCT or CCENT entry level certificates.
  • Microsoft Certifications, MCSA for Office.

 

Physical Demands:

  • Applicant must be able to lift 50 pounds and operate efficiently and effectively in customer attic and crawl spaces
  • You must works within manufacturer’s rated weight capacity for all equipment, including but not limited to ladders and aerial lifts
  • While performing the responsibilities of the job, the employee is required to talk and hear
  • The employee is often required to sit and use their hands and fingers, to handle or feel
  • The employee is required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl sometimes in tight spaces
  • Vision ability: close vision, peripheral vision and ability to adjust focus and able to manipulate objects such as pens, keyboard and mouse
  • This list is may not be all the responsibilities associated with the job description
  • Must be able to work in confined spaces such as crawl space or attics*The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

 

Work Environment:

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

*Sponsorship is not available for this position

If interested in this or any of the open positions, please email your resume
and cover letter to
  careers@hotwiremail.com
Commercial Account Manager

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Review contract-related deliverables  and ensure compliance; additional services are communicated internally and included in addendums; identify opportunities to provide additional billable services at FisionPlus rates
  • Review commercial and common area accounts to identify potential issues, gaps in revenue, document equipment, and adjust accounts as necessary; cross reference Salesforce and billing system to ensure consistency
  • Attend out-of-office meeting with customers as needed to deliver sales presentations, present & discuss services and solutions, conduct site-surveys, and supervise and observe installs; attend launch kickoff meetings to discuss deliverables outlined in contract
  • Attainment in identifying a client’s needs and providing strategic solutions; ensure the client has an overall positive experience as it relates to Hotwire and the services being requested/provided
  • Create and maintain account, opportunity, and contact records in Salesforce; document Salesforce throughout the opportunity lifecycle and update with pertinent information; create and update Service Orders with accurate contact, billing, and engineering notes
  • Provide support to Service Coordinator and Sales Engineer/Project Manager; assist with monitoring outstanding tasks and tickets, and coordinate with property and dispatch for installation(s)
  • Maintains and builds customer relationships to drive customer retention; works with internal teams to ensure operational efficiencies and service levels that meet and exceed specified timelines
  • Generate quotes, obtain signatures and approvals for all billable services, ensure they’re fully executed at the executive level
  • Assist the Account Management team with performing property audits to identify services being provided
  • Performs all other duties as assigned

QUALIFICATIONS & REQUIREMENTS:

The Commercial Account Manager is self-motivated, competitive, focused, solutions-oriented, and assertive. The ideal candidate should also possess the skills, competencies, and abilities listed below in order to successfully perform the job and to be considered for the position:

  • Excellent customer service skills; sustained service-oriented focus
  • Strong telecommunications experience
  • Detail-oriented and ability to execute with high-level of accuracy
  • Excellent problem-solving skills
  • Hones a sense of urgency and goal-oriented
  • Strong organizational and time management skills
  • Exceptional written and verbal communication skills
  • Ability to manage multiple assignments, projects, and tasks concurrently
  • Strong work ethic and display personal and corporate integrity
  • Self-motivated and results-driven
  • Ability to work in fast-paced environment and adaptable to the company’s changing needs
  • Attainment in identifying a client’s needs and providing strategic solutions

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

*Sponsorship is not available for this position

If interested in this or any of the open positions, please email your resume
and cover letter to careers@hotwiremail.com
Construction Project Manager- Naples

** The deadline to apply to this position is August 3, 2017. **

Hotwire Communications, founded in 2000, specializes in providing advanced video solutions, high-speed internet, digital phone service and other IP related products and services over its private Metro Ethernet Fiber Backbone. Hotwire’s operating divisions focus on delivering its suite of advanced communications products to unique market segments to meet the needs of a specific industry.

Position Summary:

Hotwire Communications, Ltd. is currently seeking a Construction Project Manager to join our team in Ft. Lauderdale, FL reporting to the Sr. Program Manager. The Construction Project Manager will be responsible for all aspects of small cell site construction on projects including; on-site management, coordination of subcontractors, OEM installers and customer representatives. The successful candidate will represent as the expert on construction issues relating to small cell projects, including public right-of-way Small Cells along with the associated inside and outside plant construction methods.  Oversight will include activities related to above and below-ground fiber installation, hub construction, node construction and related utility make-ready. Ensure all assigned projects are completed according to mutually agreed upon timeline of the customer.  Ensure District and/or Program and Project Managers and customers are aware of issues that will impact project completion or cost. Ensure all work is conducted in accordance with policies and procedures in support of defined objective

The successful candidate must have the ability to work a flexible schedule, such as nights and weekend.  The candidate is expected to be in the market and readily available.

Essential Job Functions:

  • Make regular trips to sites during construction including: bid walk, precon walk, in progress site visits, punch walks and construction closeout
  • Understand prevailing rates for all construction work and ensure the customer is receiving competitive rates for quality work
  • Ensure Project Manager is updated daily on the status of construction and aware of any issues that will impact project cost, quality or timely completion
  • Ensure all work is completed in accordance with established construction standards, processes, and procedures
  • Ensure accurate and complete files are maintained for projects and appropriate closeout documents are distributed in a timely manner and are in accordance with corporate and customer standards
  • Close project and ensure quality controls prior to final handoff to operations
  • Ensure that all jobs are maintained in a project tracking system with complete accuracy
  • Create and Lead Bi-Weekly Status Reports/Meetings including sales penetration, construction timelines
  • Familiarize with contract and any verbal agreements identified as deliverables and take responsibility to ensure those deliverables are being met as outlined on time
  • Manager and supervise subcontractors
  • Review and approve SOW from Engineering, Construction and Plant groups. Ensure Construction schedules are being met. Ensure construction is completed and tested prior to TCO in new construction buildings.
  • Review budget with EVP one on one and ensure that job does not exceed the budgeted amount. Identify areas of cost savings or efficiency for the budget if possible.
  • Create project plan including timelines for implementation including engineering, construction, purchasing, marketing, customer impact and scheduling considerations
  • Determine and communicate on-site operational staffing requirements to VP Residential Operations
  • Obtain executive approval of final project plan including timelines
  • Hold each intercompany department responsible for individual deliverables including
    Ensure purchases orders are issued in a timely manner
  • Periodic inspection of professional and quality installation work
  • Initial and ongoing coordination with property developer or property management personnel
  • Responsible for delivering on time and within budget dictated by contracts and executive parameters
  • Coordinate the set-up of tradeshow booths/demos

Education/Certifications:

  • Bachelor’s Degree or equivalent experience
  • A valid driver’s license require

Experience/Minimum Requirements:

  • Minimum three (3) years of telecommunications/wireless construction experience
  • Knowledge of Outside Plant Construction techniques (aerial & underground)
  • Familiarity with test equipment and techniques for performing RF Sweep test, OTDR, Power & Light Meters.
  • Must be able to work nights and weekends as necessary
  • Excellent verbal and written communication skills
  • Demonstrated success in previous project management role

Other Skills/Abilities

  • Knowledge of budget development and execution
  • Knowledge of construction management process
  • Knowledge of site acquisition procedures, including regulatory and permitting process
  • Ability to read and understand blueprints
  • Ability to direct and diagnose workflow problems, critical paths and institute remedies
  • Customer service orientation with a strong problem-solving approach – strong interpersonal skills
  • Strong computer skills – MS office and project management software knowledge

 

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

 

Working Conditions 

Will be required to travel to project sites with exposure to heavy equipment and environmental conditions 90% of the time. Works in a normal office setting with no exposure to adverse environmental conditions 10% of the time.

 

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

Sponsorship is not available for this position.

Enterprise Account Executive - Education Vertical

Essential Duties & Responsibilities:

Candidate will be responsible for generating new business within the Education vertical, drive strategic, enterprise-wide sales of Metro Ethernet, Internet, Voice, Hosted PBX, Data Center, and Video services to a list of Named Targeted Accounts. Candidate must be able to forecast sales activity and revenue achievement by effectively managing sales funnel, preparing status reports and making recommendations to enhance account growth and revenue potential within the vertical.

Responsibilities include the development and implementation of sales strategy into the Education vertical including identifying strategic partnerships, planning prospecting activity, and the cultivating of local partnerships and organizational affiliations. Actively researches and generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships. Actively seeks ways to promote and position the Hotwire Fision Work brand within the vertical.

 

Qualifications & Requirements:

  • Demonstrated top performance in previous quota-carrying sales roles: strong leadership skills, an ability to operate in positions requiring significant self-direction and motivation, and a proven track record in consultative selling solutions.
  • Telecommunications experience preferred.
  • Understands effective negotiation techniques and is alert to customer buying signals and identifies and acts on closing opportunities.
  • Sales experience within the Education vertical highly desirable. The ideal candidate will have existing established relationships within the vertical.
  • 5+ years successful strategic/solutions and/or systems integration sales experience or related discipline.
  • Excellent communication skills, able to navigate multiple layers of influencers and decision makers, polished and professional, ability to work effectively on their own and work well under tight deadlines.
  • Able to effectively work on multiple projects at a time.
  • Must be well organized, able to manage time wisely and to identify short and long term goals to achieve overall team/company objectives.
  • Experience in effectively managing a sales funnel of multiple leads, prospects, and opportunities using Salesforce.com, preparing sales forecasts, account status reports, appointment schedules, quota deadlines and activity plans.
  • Bachelor’s degree preferred

 

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

*Sponsorship is not available for this position

If interested in this or any of the open positions, please email your resume
and cover letter to 
sandy.melvin@hotwiremail.com.

Enterprise Account Executive - Healthcare Vertical

Essential Duties & Responsibilities:
Candidate will be responsible for generating new business within the Healthcare vertical, drive strategic, enterprise-wide sales of Metro Ethernet, Internet, Voice, Hosted PBX, Data Center, and Video services to a list of Named Targeted Accounts. Candidate must be able to forecast sales activity and revenue achievement by effectively managing sales funnel, preparing status reports and making recommendations to enhance account growth and revenue potential within the vertical.

Responsibilities include the development and implementation of sales strategy into the Healthcare vertical including identifying strategic partnerships, planning prospecting activity, and the cultivating of local partnerships and organizational affiliations. Actively researches and generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships. Actively seeks ways to promote and position the Hotwire Fision Work brand within the vertical.

 

Qualifications & Requirements:

  • Demonstrated top performance in previous quota-carrying sales roles: strong leadership skills, an ability to operate in positions requiring significant self-direction and motivation, and a proven track record in consultative selling solutions.
  • Telecommunications experience preferred.
  • Phamaceutical Experience is a plus.
  • Understands effective negotiation techniques and is alert to customer buying signals and identifies and acts on closing opportunities.
  • Sales experience within the Healthcare vertical highly desirable. The ideal candidate will have existing established relationships within the vertical.
  • 5+ years successful strategic/solutions and/or systems integration sales experience or related discipline.
  • Excellent communication skills, able to interact with C-Level executives, polished and professional, ability to work effectively on their own and work well under tight deadlines.
  • Able to effectively work on multiple projects at a time.
  • Must be well organized, able to manage time wisely and to identify short and long term goals to achieve overall team/company objectives.
  • Experience in effectively managing a sales funnel of multiple leads, prospects, and opportunities using Salesforce.com, preparing sales forecasts, account status reports, appointment schedules, quota deadlines and activity plans.
  • Bachelor’s degree preferred.

 

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

 Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

*Sponsorship is not available for this position

if interested in this or any of the open positions, please email your resume
and cover letter to
 sandy.melvin@hotwiremail.com

Fiber Splicer Technician

Purpose Statement

Fiber Splicer Technician is responsible for the installation of new cable lines, both underground and on utility poles, and also performs maintenance on existing cables, including evaluation tests and repair. The Fiber Splicer Technician will prep and splice fiber optic cables, locate problem areas and perform other repairs as needed. Will also install and maintain network systems for private lines and determine solutions for any issues preventing the service from operating normally. Candidate must have a valid driver’s license and maintain a good driving record. Candidate must be able to work overtime, nights and weekends.

 

Essential Duties/ Responsibilities

  • Install and maintain transmission and reception equipment for FTTH network
  • Proficient with fusion splice machine
  • Proficient with fiber connector prep and installation
  • Proficient with fiber test equipment
  • Initiates test and turn-up procedures with System Engineers in accordance with Hotwire compliance standards
  • Collects and interprets engineering documentation, to include schematics, fiber management systems and performance OTDR reports
  • Supports Field Maintenance, IT, Regional Engineering and any other department as related to fiber network
  • Performs on-call rotation as required by standby coverage schedule
  • Provides demand and preventive maintenance for fiber network & FTTH
  • Maintains proper network documentation on changes and upgrades
  • Performs all other duties as assigned

 

Required Qualifications

  • High school diploma or recognized equivalent is required
  • SCTE certification a plus
  • 2-5 years field experience in fiber splicing & restoration
  • Fiber optic splicing experience is a must
  • Must understand the underlying theories and concepts of broadband communication and including fiber optics and Metro Ethernet networks
  • Strong PC skills are required.
  • Ability to use advanced test equipment like OTDR’s, optical power meters and other fiber testing equipment as required
  • Excellent oral, written and interpersonal skills are necessary
  • Ability to work in confined spaces

Physical Demands 

Ability to lift up to 50 pounds, climb ladders and dig trenches.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

Work Environment 

Single family homes or condo and/or telecommunication rooms.

 

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

 

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

 

*Sponsorship is not available for this position

 

If interested in this or any of the open positions, please email your resume and cover letter to sandy.melvin@hotwirecommunications.com.

 

Field Operations Supervisor

Purpose:

The Field Operations Supervisor is responsible for directing and coordinating the overall installation and service activities for a team of Technicians in the Southeast Florida Region. Responsible for team management, effective resource utilization and ensuring sufficient skills, training and equipment are available for Installation/Service Technicians to successfully complete service orders and trouble tickets in a timely manner.

Essential Duties/Responsibilities:

  • Responsible for all safety and associated duties pertaining to Hotwire services, activation, and maintenance. Must lead by example.
  • Responsible for meeting commitments to customers and following up to guarantee customer satisfaction.
  • Responsible for applying adopted company policies, operational practices and coordinating training to enable successful service installations.
  • Responsible for preparation of customer sites for services by completing pre-inspections and making necessary arrangements with builders, property managers, and community residents.
  • Responsible for installation and service of all company offered products utilizing company processes and systems.
  • Perform other related duties as assigned by the Field Operations Manager.
  • Responsible for service/installation training for Install Technicians.
  • Responsible for meeting/exceeding company objectives for installation activity.
  • Conducts “Ride Along” practices with Install Technicians weekly.
  • Conducts Property Manager visits in order to provide face to face communication with the properties. Provides his/her contact information to Property Manager for proper escalation of trouble issues.
  • Creates weekly technicians reports and inspects work order documents.
  • Works closely with Dispatch to coordinate daily activities in the Region.
  • Works closely with the NOC on escalation of trouble issues.

Supervisory Responsibilities:

Directly supervises a team of service/Installation Technicians in all facets of services installation and trouble ticket functions. Performs supervisory responsibilities in accordance with the organizations policies and applicable laws; responsibilities include interviewing and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

  • Problem Solving – Identifies and resolves problems in a timely manner.
  • Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others.
  • Customer Service – Responds promptly to customer needs; Meets commitments.
  • Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations.
  • Teamwork – Able to build morale and group commitments to goals and objectives; Support everyone’s efforts to succeed.
  • Change Management – Communicates change effectively.
  • Delegation – Sets expectations and monitors delegated activities; Provides recognition for results.
  • Leadership – Inspires and motivates others to perform well.
  • Managing People – Fosters quality focus in others; Improves processes, products and services.
  • Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Cost Consciousness – Works within approved budget; Develops and implements cost saving measures.
  • Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically upholds the organization’s values.
  • Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organizational goals and values; Supports affirmative action and respects diversity.
  • Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Motivation – Sets and achieves challenging goals.
  • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes and schedules other people and their tasks; Develops realistic action plans.
  • Professionalism – Approaches other in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
  • Adaptability – Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality – Ensures work responsibilities are covered when absent.
  • Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative – Takes independent actions and calculated risks. Looks for and takes advantage of opportunities.
  • Maintains a valid Florida Driver’s License and driving record that meets Hotwire Communications standards. Also maintains current automobile insurance.

Education and Experience

  • Technical degree; College degree preferred.
  • Five years prior technician/installation work experience is essential.
  • Prior management experience in an operational role preferred.

Personal Characteristics:

  • Natural team player with unquestioned integrity and business ethics
  • Positive, high-energy operating style and strong work ethic
  • Self-starter who leads by example and personal involvement
  • Personally accountable for delivering results
  • Able to multi-task and work effectively in a dynamic, fast-paced environment

Physical Demands:
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:
This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

Location: Miami, FL

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

*Sponsorship is not available for this position

If interested in this or any of the open positions, please email your resume
and cover letter to careers@hotwiremail.com
Field Technician

 

** POSITION IS TUESDAY-SATURDAY***
Purpose Statement:
The Operations Service Technician is responsible for quality installation practices including upgrades, disconnects and troubleshooting of all existing Hotwire services including IP and RF based video, voice and internet. Must have experience with DISH and/or DIRECTV.
Essential Duties/Responsibilities:

  • Fiber optic troubleshooting with 1310, 1490 and 1550 nm wavelengths.
  • IP and LAN troubleshooting and solution methodologies
  • Router, Access point, Bridge and Wi-Fi administration
  • Performs reconnects, requested and non-pay disconnects, and changes of service, while adhering to: Hotwire Communications procedures and safe work practices in order to provide (or remove) services to the customer
  • Must have minimum of 5 years’ experience installing, testing and troubleshooting cable, phone and internet
  • Must have Fiber Optic Cabling experience
  • Must be proficient using small hand tools and larger power tools.
  • Must be comfortable working on a ladder and all heights.
  • Ability to install all types of CAT5/CAT6 drop wire
  • Ability to install connectors on CAT5/CAT6 drop wire
  • Ability to trouble shoot IP issues from any telecommunications demark to customer premise equipment
  • Ability to successfully install all ancillary equipment provided to subscribers
  • Ability to identify Fiber Connectors and color code
  • Ability to configure, customers PC for successful internet operation
  • Ability to test and tone all drop wires from equipment room to end user location
  • Must have valid driver’s license and transportation
  • Must be able to work with or without direct supervision.
  • Ability to work an On-Call Schedule rotation
  • High School Diploma or equivalent required

Qualifications Including Educational, Work History or Certifications:

  • Associates Degree in Internet Technologies or Engineering is preferred.
  • Cisco Certifications, CCT or CCENT entry level certificates.
  • Microsoft Certifications, MCSA for Office.

Physical Demands:

  • Applicant must be able to lift 50 pounds and operate efficiently and effectively in customer attic and crawl spaces
  • You must works within manufacturer’s rated weight capacity for all equipment, including but not limited to ladders and aerial lifts
  • While performing the responsibilities of the job, the employee is required to talk and hear
  • The employee is often required to sit and use their hands and fingers, to handle or feel
  • The employee is required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl sometimes in tight spaces
  • Vision ability: close vision, peripheral vision and ability to adjust focus and able to manipulate objects such as pens, keyboard and mouse
  • This list is may not be all the responsibilities associated with the job description
  • Must be able to work in confined spaces such as crawl space or attics

*The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required education:
High school or equivalent

Location: Orlando, FL

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

*Sponsorship is not available for this position

If interested in this or any of the open positions, please email your resume
and cover letter to careers@hotwiremail.com
Fision Experience Coach

Fision Experience Coach

 

Title of Position

Fision Experience Coach

 

Location

Naples, FL

 

Purpose Statement

The primary focus of this role is to provide comprehensive product/procedure education and training to residential customers in an in-home setting as well as classroom venues.

 

The Fision Experience Coach will be a professional face of the company and at times will be our English/Spanish bi-lingual trainer and product instructor. This role may also support the Business Development by conducting product demonstrations/overviews for potential new properties and similar groups interested in learning more about Fision service.

 

Essential Duties/ Responsibilities

  • Proactively learn and stay current with all Hotwire products, services, process and procedures as well as the competitive landscape of the industry to be prepared for customer questions and requests in order to compare Fision service with others
  • Coordinate with Launch Account Manager/Launch Team to insure new customers are properly trained on Fision Home services and features
  • Conduct product demos for new business opportunities and customer education needs that will showcase the Fision product features and benefits
  • Proactively learn and stay current with the competitive landscape of the industry to be prepared for customer questions and request so compare Fision service with others
  • Complete all daily/weekly/monthly reports as requested by supervisor
  • Check email regularly throughout each business day you enter hours in order to stay abreast of the business needs
  • Respond to all Hotwire business communications as reasonably acceptable based on your supervisor’s direction
  • Perform all other duties as assigned

Required Qualifications

  • A bachelor degree in Communications or Marketing is preferred; minimum high school diploma is required
  • Prior customer service and/or management experience
  • Bilingual – English/Spanish is a plus
  • Knowledge of the Southwest Florida area
  • Ability to travel as needed
  • Ability to work independently
  • Ability to work in flexible environment
  • Ability to work with technicians as well as executive level staff
  • Ability to work flexible hours
  • Ability to build and maintain relationships with a diverse group of residents and Home Owner Association members
  • Working knowledge of Office Suite – Excel, Word, Outlook, etc.

Physical Demands

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Work Environment

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

 

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

 

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

 

*Sponsorship is not available for this position

 

If interested in this or any of the open positions, please email your resume and cover letter to careers@hotwiremail.com.

 

 

Install Telecommunications Technician

Locations:
Fort Lauderdale, F
Port Saint Lucie, FL
West Plm Beach, FL

Naples, FL

Purpose:
The Installation Technician will be responsible for pulling wire within the subscriber home for new installation work.

Essential Duties/Responsibilities:

  • Assist Installation Tech II and other team members with customer activation of fiber optic telecommunication installation in subscriber homes including single family, condo and apartments in various locations including pulling low voltage wire.
  • Other related duties as assigned

Requirements:

  • Must be willing and able to work in confined spaces such as attics and crawl spaces
  • Have basic tools (screw driver set, copper wire cutters, wire strippers).
  • Basic knowledge of customer premise installation of telecommunication services.
  • Experience pulling wire or apprenticeship preferred

Physical Demands:

  • Applicant must be able to lift 50 pounds and operate efficiently and effectively in customer attic and crawl spaces
  • You must work within manufacturer’s rated weight capacity for all equipment, including but not limited to ladders and aerial lifts
  • The employee is required to talk and hear
  • The employee is often required to sit and use their hands and fingers, to handle or feel
  • The employee is required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl sometimes in tight spaces
  • Vision ability: close vision, peripheral vision and ability to adjust focus and ability to manipulate objects such as pens, keyboard and mouse

*The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Required experience:
Telecommunications: 1 year

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

*Sponsorship is not available for this position

If interested in this or any of the open positions, please email your resume
and cover letter to careers@hotwiremail.com
Installation Technician

Locations:
Naples, FL

 

Purpose: 

The Installation Technician will be responsible for running and completing quality new installation of telecommunication services within the subscriber home.

 

Essential Duties/Responsibilities:

  • Customer activation of fiber optic telecommunication installation in subscriber homes including single family, condo and apartments in various locations including pulling low voltage wire.
  • Other related duties as assigned

 

Requirements:

  • Must have minimum of 3 years’ experience in installing and testing cable,, phone and internet
  • Ability to install all types of CAT5/CAT6 drop wire
  • Ability to install connectors on CAT5/CAT6 drop wire
  • Ability to install customer premise equipment including digital converters
  • Ability to trouble shoot IP issues from any telecommunications demark to customer premise equipment
  • Ability to configure customer PC for internet operations
  • Ability to test and tone all drop wires from equipment room to end user location
  • Valid driver license and transportation
  • Successfully work independently
  • Proficiency using small hand tools and larger power tools
  • Comfortable working on a ladder and all heights

 

Physical Demands:

  •  Applicant must be able to lift 50 pounds and operate efficiently and effectively in customer attic and crawl spaces
  • You must work within manufacturer’s rated weight capacity for all equipment, including but not limited to ladders and aerial lifts
  • The employee is required to talk and hear
  • The employee is often required to sit and use their hands and fingers, to handle or feel
  • The employee is required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl sometimes in tight spaces
  • Vision ability: close vision, peripheral vision and ability to adjust focus and able to manipulate objects such as pens, keyboard and mouse

**Relocation not offered for this position to external candidates**

*The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

*Sponsorship is not available for this position

If interested in this or any of the open positions, please email your resume
and cover letter to careers@hotwiremail.com

 

Installation Service Technician - Full Time- Naples, FL

The Installation Technician I will be responsible for pulling wire within the subscriber home for new installation work.

Location:

Naples, FL

Essential Duties/Responsibilities:

  • Assist Installation Tech II and other team members with customer activation of fiber optic telecommunication installation in subscriber homes including single family, condo, and apartments in various locations including pulling low voltage wire.
  • Perform all other duties as assigned

 

Qualifications

REQUIRED QUALIFICATIONS:

  • Must be willing and able to work in confined spaces such as attics and crawl spaces
  • Have basic tools (screw driver set, copper wire cutters, wire strippers).
  • Basic knowledge of customer premise installation of telecommunication services.
  • Strong English verbal and written skills

DESIRED QUALIFICATIONS:

  • Experience pulling wire or apprenticeship preferred

Physical Demands:

  • Applicant must be able to lift 50 pounds and operate efficiently and effectively in customer attic and crawl spaces
  • You must work within manufacturer’s rated weight capacity for all equipment, including but not limited to ladders and aerial lifts
  • The employee is required to talk and hear
  • The employee is often required to sit and use their hands and fingers, to handle or feel
  • The employee is required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl sometimes in tight spaces
  • Vision ability: close vision, peripheral vision and ability to adjust focus and ability to manipulate objects such as pens, keyboard, and mouse

*The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

*Sponsorship is not available for this position

If interested in this or any of the open positions, please email your resume
and cover letter to careers@hotwiremail.com
Launch Account Manager- Naples

Title of Position

Launch Account Manager

Location

Naples, FL

Purpose Statement

The Launch Account Manager for Upgrades and New Construction AND/OR Overbuilds is responsible for on-site representation of Hotwire Communications to the community developer or property management group as well as community members/residents.  This role acts as the direct liaison to answer questions about service, pricing, porting phone numbers, and survey and install schedules/appointments. They can also perform customer education after insta

 Essential Duties/ Responsibilities

  • Once contact is signed provide marketing the following information:
    • Copy of the contract
    • Resident roster
    • Completed marketing menu requesting:
      1. Rate sheet
      2. Website developed
      3. Collateral
      4. Requesting Billing Codes
    • Work with Marketing to coordinate “pre-launch” community-wide signup event with the goal of kick-starting the home survey/LOA process with On-Site Operations Team
    • Be on site throughout entire launch of project (if it is an existing community). Hold meetings whenever appropriate with community representatives or developer
    • Be available to residents to answer questions about Hotwire products, rate sheets and porting phone numbers
    • Represent Hotwire during scheduled property Town Halls and/or Board Meetings
      • Recruits other appropriate internal personnel required depending on the volume or subject matter
    • Obtain list of VIPs, Board Members and other “friendlies” for testing and initial installs
    • Personally handle MSAs and all correspondence for VIPs, Board Members other “friendlies”
    • Handles all escalated customer and on-site subscriber issues
    • Shell Install orders or create Change orders for property depending on the need
    • Complete outgoing calls to the demand at need for ongoing property/ properties.
      • Home Survey call
      • Installation calls
    • Handoff launch or conversion to normal operations and account management when appropriate
    • Perform all other duties as assigned

Required Qualifications

  • Bachelor’s degree preferred or equivalent
  • 2-4 years of telecommunications industry experience with account management experience preferred
  • Strong English verbal and written skills

Desired Qualifications

  • Strong time management skills
  • Proficiency with MS Office Suite (Word, Excel, PowerPoint, Outlook)
  • Excellent customer service skills
  • Attainment in identifying a client’s needs and providing strategic solutions

 

Physical Demands

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Work Environment

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

 

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

 

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

 

*Sponsorship is not available for this position

 

If interested in this or any of the open positions, please email your resume and cover letter to careers@hotwiremail.com.

Operational Service Technician

Locations: 
Miami, FL
Naples, FL
West Palm Beach, FL
Jersey City, NJ
Savannah, GA

 

The Operations Service Technician is responsible for quality installation practices including upgrades, disconnects, and troubleshooting of all existing Hotwire services including IP and RF based video, voice and the internet.

Essential Duties/Responsibilities:

  • Fiber optic troubleshooting with 1310, 1490 and 1550 nm wavelengths.
  • IP and LAN troubleshooting and solution methodologies
  • Router, Access point, Bridge and Wi-Fi administration
  • Performs reconnects, requested and non-pay disconnects, and changes of service, while adhering to: Hotwire Communications procedures and safe work practices in order to provide (or remove) services to the customer
  • Ability to install all types of CAT5/CAT6 drop wire
  • Ability to install connectors on CAT5/CAT6 drop wire
  • Ability to trouble shoot IP issues from any telecommunications demark to customer premise equipment
  • Ability to successfully install all ancillary equipment provided to subscribers
  • Ability to identify Fiber Connectors and color code
  • Ability to configure, customers PC for successful internet operation
  • Ability to test and tone all drop wires from equipment room to end user location
  • Must have valid driver’s license and transportation
  • Must be able to work with or without direct supervision.
  • Ability to work an On-Call Schedule rotation
  • Perform all other duties as assigned

Qualifications:

REQUIRED QUALIFICATIONS:

  • Must have minimum of 2 years’ experience installing, testing and troubleshooting cable, phone, and internet
  • Must have Fiber Optic Cabling experience
  • Must be proficient using small hand tools and larger power tools
  • Must be comfortable working on a ladder and all heights
  • Strong English verbal and written skills

DESIRED QUALIFICATIONS:

  • High School Diploma or equivalent
  • Associates Degree in Internet Technologies or Engineering is preferred
  • Cisco Certifications, CCT or CCENT entry level certificates
  • Microsoft Certifications, MCSA for Office

Physical Demands

  • Applicant must be able to lift 50 pounds and operate efficiently and effectively in customer attic and crawl spaces
  • You must work within manufacturer’s rated weight capacity for all equipment, including but not limited to ladders and aerial lifts
  • The employee is required to talk and hear
  • The employee is often required to sit and use their hands and fingers, to handle or feel
  • The employee is required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl sometimes in tight spaces
  • Vision ability: close vision, peripheral vision and ability to adjust focus and ability to manipulate objects such as pens, keyboard, and mouse

*The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

 

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

 

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

 

*Sponsorship is not available for this position

If interested in this or any of the open positions, please email your resume
and cover letter to
  careers@hotwiremail.com

OPERATIONS SERVICE TECHNICIAN - Philadelphia, PA

Title of Position

Operational Service Technician

Location

Philadelphia, PA

Purpose Statement

The Operations Service Technician is responsible for quality installation practices including upgrades, disconnects and troubleshooting of all existing Hotwire services including IP and RF based video, voice and internet. Must have experience with DISH and/or DIRECTV.

 

Essential Duties/Responsibilities

  • Fiber optic troubleshooting with 1310, 1490 and 1550 nm wavelengths
  • IP and LAN troubleshooting and solution methodologies
  • Router, Access point, Bridge and Wi-Fi administration
  • Performs reconnects, requested and non-pay disconnects, and changes of service, while adhering to: Hotwire Communications procedures and safe work practices in order to provide (or remove) services to the customer
  • Must have minimum of 5 years’ experience installing, testing and troubleshooting cable, phone and internet
  • Must have Fiber Optic Cabling experience
  • Must be proficient using small hand tools and larger power tools
  • Must be comfortable working on a ladder and all heights
  • Ability to install all types of CAT5/CAT6 drop wire
  • Ability to install connectors on CAT5/CAT6 drop wire
  • Ability to trouble shoot IP issues from any telecommunications demark to customer premise equipment
  • Ability to successfully install all ancillary equipment provided to subscribers
  • Ability to identify Fiber Connectors and color code
  • Ability to configure, customers PC for successful internet operation
  • Ability to test and tone all drop wires from equipment room to end user location
  • Must have valid driver’s license and transportation
  • Must be able to work with or without direct supervision
  • Ability to work an On-Call Schedule rotation

 

Required Qualifications

  • High School Diploma or equivalent required
  • Associates Degree in Internet Technologies or Engineering is preferred
  • Cisco Certifications, CCT or CCENT entry level certificates
  • Microsoft Certifications, MCSA for Office

 

Physical Demands:

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Work Environment

Single family homes or condo and/or telecommunication rooms.

 

 

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

 

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

 

*Sponsorship is not available for this position.

 

If interested in this or any of the open positions, please email your resume and cover letter to careers@hotwiremail.com.

Product Manager

Locations: 
Fort Lauderdale, FL

Responsibilities:

  • Writes the Scope of Work for several upcoming products requiring integration with third party systems and hardware
  • Works with Engineering and Systems Integrator to write Test Plans against which we will test successes of POCs and MVPs
  • Works with Marketing and Operations to create Guides and Project Plans for the rollout of new features
  • Assists in the additional requirement scoping based on user generated and account manager feedback after initial developmental releases
  • Reviews and updates product specifications, requirements, SOWs, and other forms of product lifecycle documentation
  • Based upon a thorough review of Hotwire documentation, conceptualize improvements and help develop an official Hotwire documentation style guide.
  • Assists in writing and maintains Gate Review documentation: PRDs, Training Plans, Support Staffing Plans, Developmental and Test Plan Schedules
  • Works with Sales department to complete RFPs and share product information and documentation
  • Provides information for management by preparing short-term and long-term product sales materials, answering questions and requests
  • Owns and maintains all Product documentation
  • Helps moderate focus groups
  • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies
  • Contributes to team effort by accomplishing related results as needed

 Qualifications

  • 3+ years of product documentation experience
  • Strong work ethic
  • Ability to independently learn
  • Well organized/detail oriented
  • Superior verbal and written communication skills
  • Creative or technical writing experience
  • STEM coursework (preferably engineering, calculus, or physics)

Skills Used:

  • Windows: Excel, Word, PPT

 

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

*Sponsorship is not available for this position

If interested in this or any of the open positions, please email your resume
and cover letter to careers@hotwiremail.com
Property Support Specialist

Locations:  Miami, FL

Must Be Bilingual in English and Spanish   Purpose Statement:   Support and coordinate the onsite duties associated with the launch, projects or upgrades of a property with a strong focus on outbound calling to schedule technicians and trainers for MSA surveys, installs, change orders and troubles. Additionally take normal inbound walk‐ins and respond to customers face to face in our remote office. The specialist also provides a QA function to ensure all customer documentation is uploaded into their file and service orders are properly documented and closed.   Essential Duties/Responsibilities:

  • Outbound calls to customers using Noble and scheduling tool to schedule MSA appointments.
  • Ensure MSA agents complete all scheduled and last minute MSA’s on a daily basis
  • Calls customer 24 hours ahead of the to confirm scheduled appointments
  • Call customer the day of the install informing them the agents expected arrival time
  • Ensure that scheduled appointments get completed in a timely manner
  • Maintain excellent communication with residents regarding any/all changes that may take place in the schedule
  • Perform survey calls as directed by Launch Team Manger
  • Schedule/ assign installations to technician teams’ day prior to install
  • Print and distribute work orders morning of appointments
  • Ensure installation crews call in upon completion of job or return to base and provide pertinent information.
  • Provide concise clear and accurate communication to Provisioning department regarding any changes/edits to installation appointments
  • Follow documented procedures to close work orders, ensuring all equipment is accounted for and customer documentation is uploaded in Commsoft.
  • Schedule QC /training team to inspect installed home and provide training to customer
  • Obtain QC paperwork from QC team
  • Escalate any issues found in returned paperwork to Launch Manager

Qualifications Including Educational, Work History or Certifications:  

  • Associates Degree in General Business with at least 6 months of operational experience in project management of in deploying telecommunications systems (Voice, Video, Data & Alarm). Requires an excellent knowledge of all resources required to support our customers’ including internal team members, third party vendors, contractors and support teams. Have excellent communication and management skills.
  • Travel may be required to remote locations for extended periods of time.
  • Have strong multi‐tasking abilities
  • Good clear phonics with a friendly voice on the phone
  • Strong grammar
  • Ability to sit for long periods of time with limited breaks
  • Fast Learners, very intuitive, visualize the issue and take action.
  • At their core they should have a Servant’s Heart and like to help people
  • Uniform at Remote location: Company logo shirt and jeans or slacks are acceptable. A Company logo jacket, if necessary, is acceptable.
  •  Must be bilingual in English and Spanish

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Work Environment:

  • While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Required experience:

  • Customer Service : 3 years

  Equal Employment Opportunity Hotwire Communications is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status. Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee. *Sponsorship is not available for this position

If interested in this or any of the open positions, please email your resume and cover letter to careers@hotwiremail.com
QA Automated Tester

Purpose:

The Automated Tester will be responsible for assisting the development team and lead QA processes for our customer facing mobile apps and website based on industry best practices.

Essential Duties/Responsibilities:

This position is responsible for the design and development of automated testing.

Required Qualifications & Requirements:

  • Bachelor’s Degree or equivalent professional experience in related field.
  • 4-5 years of Mobile & Web QA testing processes; along with application design, tools, and methodologies.
  • Practical working knowledge of mobile application platforms and development for Apple iOS and Google Android.
  • 3-5 years of hands-on experience creating and maintaining both automated and manual test scripts and suites.
  • Experience writing Mobile Automation test scripts in C#, Calabash, Selenium and/or Appium.
  • Experience with Mobile UI testing using Xamarin Test Cloud, Amazon Device farm or other similar device cloud service.
  • Exposure to and understanding of XML, JSON, HTML, CSS, PHP, and Responsive Web Designs.
  • Experience working with relational databases and working knowledge of SQL.
  • Experience with performing functional, load and regression testing on mobile apps, website and backend APIs.
  • Experience in documenting complex technical issues and bugs in a tool like Jira.
  • Very good interpersonal communication skills to work with product managers and developer.

Desired Qualifications & Requirements:

  • Experience working in an Agile/Scrum environment, along with JIRA, Confluence, GitHub and Git.
  • Strong problem solving & analytical skills.
  • Experience in testing web services (REST, JSON, and SOAP).
  • Knowledge in writing SQL Queries and application code technologies is a plus.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook).
  • Experience in mobile and website security testing a plus.
  • Internet and TV service provider experience a plus

Equal Employment OpportunityHotwire Communications is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

*Sponsorship is not available for this position

QC Specialist

Purpose Statement:

 

The purpose of the QC Specialist is to provide the means and also the measures for testing all the aspects of a software solution, both functionally and technically, in order to meet the requirements and overall quality of the intended solution.

 

Essential Duties/Responsibilities:

Responsibilities:

  • Conduct iterative  testing of software and hardware components during development, performing manual and automated tests
  • Develop test plans, test cases, test procedures and reports
  • Test integrated release systems to ensure conformance with specifications and documentation
  • Set up and maintain software/hardware resources used for training and demonstrations
  • Develop and document testing protocols
  • Help identify documentation changes necessitated by updates and new releases
  • Document and track bugs and issues for each feature in releases and patch updates
  • Communicate results, verbally and in writing, to stakeholders
  • Create feedback documentation during developmental releases and prelaunch to assure conformance with requirement specifications and documentation
  • Produce high-level tracking documentation of KPI’s
  • Ensure backend configurations conform to property specifications, performing quarterly audits
  • Assist in the configuration of property customization and management
  • Help document training materials for new features as introduced
  • Windows: Excel, Word, PPT
  • Knowledge of TFS or similar a plus
  • Background in telecommunications preferred

 

 

Qualifications Including Educational, Work History or Certifications: 

  • Strong work ethic
  • Ability to independently learn
  • Well organized/Detail oriented
  • Superior verbal and written communication skills
  • UI/UX experience
  • Software Testing Experience
  • STEM Degree (preferred)

 

Physical Demands:

 

  • Applicant must be able to lift 50 pounds and operate efficiently and effectively in customer attic and crawl spaces
  • You must works within manufacturer’s rated weight capacity for all equipment, including but not limited to ladders and aerial lifts
  • While performing the responsibilities of the job, the employee is required to talk and hear
  • The employee is often required to sit and use their hands and fingers, to handle or feel
  • The employee is required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl sometimes in tight spaces
  • Vision ability: close vision, peripheral vision and ability to adjust focus and able to manipulate objects such as pens, keyboard and mouse
  • This list is may not be all the responsibilities associated with the job description

 

*The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

 

Work Environment:

 

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

 

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

*Sponsorship is not available for this position

If interested in this or any of the open positions, please email your resume
and cover letter to careers@hotwiremail.com
Quality Control Technician

Location: Naples, FL

Purpose: 

The Quality Control Technician will be responsible for quality installation practices and customer training during installation of Hotwire services including video, voice, and internet

 

Essential Duties/Responsibilities:

  • Responsible for quality assurance inspections of head end facilities, OSP fiber, and installation practices during installation of Hotwire services launches including video, voice and internet
  • Ensures all installation work is done according to company quality standards
  • Performs necessary repairs
  • Facilitates field training for technicians on all Hotwire installed products and services
  • Assists with on-site inspections and personal protective equipment (PPE) inspections of technicians
  • Works closely with installation team to ensure ongoing quality installs
  • Maintains a safe work environment by following safe practices and adhering to safety policies. This includes practicing safe driving techniques
  • Updates and improves job knowledge by participating in educational opportunities, and reading technical publications
  • Other duties as assigned

 

Requirements:

  • Knowledge of all industry accepted standards and practices including IEEE, NEC, TIA, EIA, Bell core, BICSI etc.
  • Experience working with fiber optics, Ethernet, and RF architectures
  • Follow Installation best practices / delivery methods of voice, data and video services
  • Ability to trouble shoot video, telephone and internet problems from any telecommunications mark to customer premise equipment
  • Ability to configure, customers computers for internet operations
  • Ability to test and tone all drop wires from equipment room to end user location
  • Must have valid driver’s license and transportation
  • Must be able to work with or without direct supervision
  • Must be able to work overtime, nights and weekends
  • Must be proficient at using small hand tools and larger power tools.  Must be comfortable working on a ladder and all heights

 

Physical Demands:

  • Applicant must be able to lift 50 pounds and operate efficiently and effectively in customer attic and crawl spaces
  • You must work within manufacturer’s rated weight capacity for all equipment, including but not limited to ladders and aerial lifts
  • The employee is required to talk and hear
  • The employee is often required to sit and use their hands and fingers, to handle or feel
  • The employee is required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl sometimes in tight spaces
  • Vision ability: close vision, peripheral vision and ability to adjust focus and able to manipulate objects such as pens, keyboard, and mouse

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

*Sponsorship is not available for this position

If interested in this or any of the open positions, please email your resume
and cover letter to careers@hotwiremail.com
RF/Satellite Technician

Title of Position

RF/Satellite Technician

               

Location

Naples, FL

 

Purpose Statement

The RF/Satellite Technician is responsible for quality installation practices including upgrades, disconnects and troubleshooting of all existing Hotwire services including IP and RF based video, voice and internet. Must have experience with DISH and/or DIRECTV.

 

Essential Duties/ Responsibilities

  • Fiber optic troubleshooting with 1310, 1490 and 1550 nm wavelengths
  • IP and LAN troubleshooting and solution methodologies
  • Router, Access point, Bridge and Wi-Fi administration
  • Performs reconnects, requested and non-pay disconnects, and changes of service, while adhering to: Hotwire Communications procedures and safe work practices in order to provide (or remove) services to the customer
  • Ability to install all types of CAT5/CAT6/RG6/RG11drop wire
  • Ability to install connectors on CAT5/CAT6 drop wire
  • Ability to trouble shoot IP issues from any telecommunications demark to customer premise equipment
  • Ability to successfully install all ancillary equipment provided to subscribers
  • Ability to identify Fiber Connectors and color code
  • Ability to configure, customers PC for successful internet operation
  • Ability to test and tone all drop wires from equipment room to end user location
  • Other duties as assigned

 

Required Qualifications

  • High School Diploma or Equivalent Required
  • Must have 1- 2 years’ experience installing, testing and troubleshooting cable, phone and internet
  • Prefer experience with Fiber Optic Cabling
  • Must be proficient using small hand tools and larger power tools
  • Must be comfortable working on a ladder and all heights
  • Must have valid driver’s license and transportation
  • Must be able to work with or without direct supervision
  • Ability to work an On-Call Schedule rotation
  • Must be flexible with shifts and hours including weekends
  • Must be willing to work on-call rotation as needed

 

Physical Demands

Applicant must be able to lift 75 pounds and operate efficiently and effectively in customer attic and crawl spaces.  You must work within manufacturer’s rated weight capacity for all equipment, including but not limited to ladders and aerial lifts. While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel.  The employee is required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl sometimes in tight spaces.  Vision ability: close vision, peripheral vision and ability to adjust focus and able to manipulate objects such as pens, keyboard and mouse. This list is may not be all the responsibilities associated with the job description.

 

*The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Work Environment

This position requires working in indoor/outdoor conditions. Must be able to work in confined spaces such as crawl space or attics.

 

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

 

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

 

*Sponsorship is not available for this position

 

If interested in this or any of the open positions, please email your resume and cover letter to sandy.melvin@hotwiremail.com.

Residential Property Support Specialist

Property Support Specialist

 

Title of Position – Residential Property Support Specialist

 

Location – Naples, FL

 

Purpose Statement

Support and coordinate the onsite duties associated with the launch, special projects and/or upgrades of a residential property with a strong focus on outbound calling to schedule technicians installs, change orders and trouble tickets. Additionally, take normal inbound customer walk‐ins and respond to customers face to face in our remote or on-property office. The Residential Property Support Specialist also provides a quality assurance function to ensure all customer documentation is uploaded into their account profile and service orders are properly documented.

 

The successful candidate should have a servant’s heart and enjoy helping people.

 

Essential Duties/ Responsibilities

  • Outbound calls to customers using Noble and scheduling installations, change orders or trouble ticket appointments for the property
  • Call customers 24 hours ahead to confirm scheduled appointments
  • Ensure scheduled appointments are completed in a timely manner
  • Work with our Dispatch Department to scheduling escalation trouble tickets and installation appointments
  • Complete audits for the property when necessary for customer accounts
  • Maintain excellent communication with residents regarding any/all changes that may take place with the schedule
  • Provide concise, clear and accurate communication to Provisioning Department regarding any changes/edits to installation appointments
  • Escalate any issues found in the customer’s account or from a customer directly to the Account Manager
  • Provide support to the Property Management and Board of Directors for Hotwire related issues

 

Required Qualifications

  • Associates Degree in General Business with at least six (6) months operational experience in project management or in the deployment of telecommunications systems (Voice, Video, Data and/or Security). Requires an excellent knowledge of all resources required to support our customers’, including internal team members, third party vendors, contractors and support teams
  • At least three years customer service experience
  • Excellent communication and management skills
  • Ability to travel as travel may be required to remote, in-state locations for extended periods of time
  • Have strong multi‐tasking abilities
  • Good clear phonics with a friendly voice on the phone
  • Strong grammar
  • Ability to sit for long periods of time with limited breaks
  • Fast Learners, very intuitive, visualize the issue and take action

 

** Uniform at Remote location: Company logo shirt and jeans or slacks are acceptable. A Company logo jacket, if necessary, is acceptable.

 

Physical Demands

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Work Environment

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

 

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

 

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

 

*Sponsorship is not available for this position

 

If interested in this or any of the open positions, please email your resume and cover letter to careers@hotwiremail.com.

 

 

Security Installation Technician- Naples

Title of Position

Security Installation Technician

Location

Naples, FL

 

Purpose Statement

The Security Technician is responsible for performing skilled technical work in the installation, maintenance, repair, modification and testing of access control, closed-circuit television (CCTV) and security systems hardware and software. Additionally, installing, maintaining, repairing and testing data cable and wiring and other security systems related hardware.  The successful candidate will also be responsible for the SW FL vehicle inventory and compliance.

 

Essential Duties/ Responsibilities

  • Maintain detailed daily communication with coordinators, supervisors, and staff in the field.
  • Responsible for all inventories on vehicle. Keeping track on low counts of material, and knowing when to replenish equipment.
  • Maintaining a clean and well-organized vehicle, as vehicles are subject to random inspections.
  • Check schedule and emails for any and all updated changes to/add-ons, as schedules are subject to change.
  • On Call:  The Technician is required to be on an on-call rotation with a second technician to facilitate emergency service after hours/weekends.
  • Attend monthly team meetings and any scheduled training.
  • Responsible for the completion of all installations and service, including all paperwork, and the diligence of turning the paperwork in on a daily basis.

 

Required Qualifications

  • Fire Alarm Systems Agent (FASA)/Burglar Alarm Systems Agent (BASA) certified.
  • Must have 1-3 years in installation of security systems, camera and low voltage systems.
  • Must have own basic hand tools/drills/OHM meter.
  • Exceptional customer service and troubleshooting skills.
  • Strong internal and external customer service-oriented demeanor.
  • Ability to handle high-volume transaction environment with attention to detail.
  • Positive and productive internal and external customer service and communication skills.
  • Flexible, able to work in a demanding and fast-paced environment.

 

Physical Demands 

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Work Environment 

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

 

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

 

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

 

*Sponsorship is not available for this position

 

If interested in this or any of the open positions, please email your resume and cover letter to sandy.melvin@hotwiremail.com.

Senior Escalation Technician

Locations:
West Palm Beach, FL
Naples, FL

Purpose Statement:
Senior Escalation Technician is the most senior level technician with advanced technical skills.  With strong knowledge of IPTV/VOIP, CAT 5/6, Networking, Wireless and fiber troubleshooting. The SE Technician identifies, evaluates and resolves residential and commercial service affecting issues from the OLT to on premise devices.   The SE Technician is the  point person within the technician level to perform advanced troubleshooting to ensure ‘white glove” service is delivered effectively.

 

Essential Duties/Responsibilities:

  • Perform Troubleshooting, Analysis and takes Corrective Actions on complex service affecting issues originating from the OLT through to all connected devices.
  • Provides leadership and mentoring to lower level technicians and utilizes previous technical issue identification to develop processes and training to reduce re-occurrence.
  • Demonstrates Proficiency and Complete Understanding of FTTH systems and all related home components delivering Video, Data, Voice and Security Services as well as residential Wi-Fi and home networking.
  • Demonstrates proficiency of fiber optic and IP delivery theory.
  • Demonstrates proficiency of cable system operations, modern telecom video, voice, security, monitoring and data products and services.
  • Demonstrates proficiency of different cables, optical fibers, and cabling techniques.
  • Demonstrates proficiency of optical fiber construction.
  • Demonstrates proficiency of technical mathematic concepts,
  • Demonstrates proficiency in computer hardware, software and the Internet and the ability to troubleshoot and resolve related service failures.
  • Working knowledge of IP,  RF and optical test equipment and analyzers.
  • Demonstrates proficiency when using test equipment, with signal meters, butt-sets, power meter and power source light, and other typical tools and test equipment.
  • Ability to read general system layouts from as-built maps.
  • Compliant with safety procedures and requirements.
  • An advocate of the white-glove company mantra, and exhibits up beat professional, positive attitude with customers, and property staff.
  • Completes all other tasks and responsibilities, which may be reasonably required by supervisor including those job requirements associated with Tech Level 1-5.

 

Qualifications Including Educational, Work History or Certifications:

  • An Associate of Arts degree in computer science or completion of a certificate program that is equivalent to the major course work for an Associate of Arts degree in computer science may be substituted for SCTE, BICSI RRCD Layer 1 Certification.

Endorsed Professional Certifications:

  • SCTE– BCSS & BTS
  • BICSI– DCDC
  • CISCO – CCENT, CCT, CCNA (Preferred)

FASA/BASA

Physical Demands:

  • Visual acuity required. Heights. Confined spaces. Ladder handling.

 

Work Environment:

  • Inside & outside. Subject to heat.

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

*Sponsorship is not available for this position

If interested in this or any of the open positions, please email your resume
and cover letter to careers@hotwiremail.com
Training Specialist

Location:
Fort Lauderdale

Purpose Statement:

The primary focus of this role is to provide comprehensive education and training to internal departments. This includes new-hire and recurring training with knowledge testing.

 

The Training Specialist will be a professional face of the company and at times will be required to meet with outside vendors in an effort to qualify various training initiatives as directed by supervisor. This role will also support all company departments from a new product development perspective prior to launch.  This role will be responsible for both new and existing employee training needs as reasonably assigned by supervisor.

 

Essential Duties/Responsibilities:

  • Conducts needs assessments/instructional analysis to ensure conformity with mission training objectives and develops training plans as needed
  • Proactively learn and stay current with all Hotwire products, services, process, and procedures as well as the competitive landscape of the industry to be prepared for customer questions and requests in order to compare Fision service with others
  • Create written content in support of upgrade, or creation of new courses
  • Assist in development of internal training classes corporate-wide (Departmental)
  • Confers with management, supervisors, and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies
  • Coordinate with department heads to collect and assess education and training opportunities to decrease call center volumes and/or increase company-wide efficiencies
  • Work with outside vendors as needed to assess programs/software applications/delivery systems/etc. that will help meet the training and developmental needs of the company
  • Collaborate with cross functional department leaders to establish curriculum as needed for departments company wide
  • Work with different levels of employees throughout the company
  • Perform all other duties as assigned

Qualifications:

REQUIRED QUALIFICATIONS:

  • Bachelor’s Degree
  • 4 or more years Training Experience
  • Ability to travel as needed (50% of travel)
  • MS Office (Word, Excel, PowerPoint, Outlook)
  • Strong English verbal and written skills

DESIRED QUALIFICATIONS:

  • Amdocs System preferred

Physical Demands:

 

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Work Environment:

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the joblder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

 

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

 

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

 

*Sponsorship is not available for this position

If interested in this or any of the open positions, please email your resume
and cover letter to careers@hotwiremail.com