Our Success is Measured by Our Customers’ Satisfaction
Customer Reviews
Pertti K.
1695928524
Chancelour Lowe Is pro. Thank you!
Suzy R.
1695916381
This review is specifically about an employee whose name is Crystal - she works in a gated community in Palm City, and I am writing to share that her service is outstanding. She responds quickly to questions I may have, and if need be comes to the house (often very quickly as well) and immediately finds the source of the issue and resolves it. In addition, she is very kind and very patient. She is an outstanding representativefor Hotwire Communications.
Janelle H.
1695738525
Briuanna G.
1695676571
Isabella Gillespie from Hotwire is amazing! She provides top-notch WiFi services. Highly recommended!
Darrel P.
1693673426
I have been a customer of Hotwire Communications since 2017 through my Condominium Association. I have always been pleased with the services offered. The other day, I suddenly lost my internet connection - first time. I called Hotwire and Brandon D responded. Turns out one of the wires to my router was disconnected - not a fault of Hotwire. Since it is behind my desk, I did not see it. Brandon was very quickly able to determine it was a router problem and suggested I check the wires. Sounds easy, but I am a senior citizen and I needed to get down on the floor and reconnect the wire. Trust me, that exercise was not easy for me. However, Brandon was so patient and understanding. I was able to continue with my business and I am so pleased. Thank you.
M V
1692547428
I did read some of the reviews about the experience.In my case, the service provided from Hotwire was excellent from day one.The team that completed the installation was amazing. They made sure to have excellent coverage through the house. The internet speed based on the contract is 300 mbps, and in reality, this is the speed everywhere in my house (some areas even higher).They use high-end devices (eero, tivo remotes, etc.), and the picture quality of the TV channels is great.I had Xfinity before for internet and TV needs, but so far, Hotwire provides much better service.
Thomas S.
1692217076
The most knowledgeable and professional service I have ever dealt with in all my years the company needs more representatives By the way the representative that helped me was Chanceelour LoweLike her.
Lucca I.
1691268386
Adam E.
1690763256
E J.
1690004785
Hotwire uses fiber optics - therefore Internet is faster and the TV picture is clearer. They also use WIFI 6e and EERO which is top routing equipment...
Elda N.
1689913013
I spoke on the phone to a lady called Kyara and she was very helpful with my request. She immediately sent me an email confirmation With my request.
Joyce
1685749315
I have had Hotwire for close to two years and love them. My remote stopped working and they were out the next morning with a new one. They set it up and made sure everything was working. Love them!!!
Akin W.
1684398180
I've am a Hotwire customer and their internet service has been exemplary. For the last 5 years, I've had 99+% uptime with ridiculously fast speeds. My...
Hillik Z.
1684397437
i am at delrray beach boca delray golf and contry club.it is a tremendous help having a reprasentative on site to help with all the our needs.this...
Steve L.
1683113879
I just hung up the phone with Gabrielle Williams in Customer service. Unlike the first two people I spoke to she was about as nice as sweet and helpful as...
Shun. L.
1683081245
I've really enjoyed my experience with this company so far. I have been with them since they came to my area. I was with a previous company. I had too many issues to name. One issue was my router kept going out. I was told to get a new box. After the 4th time and them coming out cutting lines trying to fix the issue. I was done! After switching to hotwire I had one issue it was resolved quickly. It was an issue with the plug box. The guy fixed it and made sure everything was working properly before he left.
Brandy S.
1683029673
We've been living in Pines West for about 10 years now and for a good portion we've been using HotWire Communications. Very pleased with them, we rarely...
Brett B.
1682513391
Jessica M.
1680173814
I love our service with Hotwire Communications. Fast internet speeds. Upload and download.Highly recommend getting this service!!
Thomas C.
1680081107
Darrell Gault was amazing! He was able to answer all my questions and be of great service.
J A.
1679829479
The ONLY reason I am giving Hotwire five stars is because of the last customer service, agent I spoke with, Byron Holton. If it wasn't for him, you would...
Robin M.
1679341648
Today I dealt with Daryl Gault who is a "Technical Engagement Specialist" for Hotwire. He is an amazing communicator and knows how to solve problems...
Diane F.
1678899839
We are going to be new Hotwire communications customers so we called for a consultation. Marc Plummer / Launch Engagement Specialist was friendly and...
James E.
1676932815
Having had a few issues with appointments for service, hotwire has , by far, the fastest and most reliable internet for the price, and that price doesn’t change every year!
John B.
1676455702
I had the pleasure of speaking with Delois Cooper this morning, February 15, 2023.to add to and upgrade cable service. Great "bedside manner", a pleasant...
Ronald K.
1675080193
I just had the pleasure of speaking to Daryl Gault of Hotwires customer service today. I have been attempting to get a refund of $27.89 since late December...
Frank M.
1674500919
Just want to say Thank you to Joe Avril in the Tech dept. The most patient, wonderful Hotwire person I have dealt with. Wish there were more employess like him around. Anywhere!!!! Maureen Madalone
Eric F.
1672134453
I called into Hotwire to get the name changed on my brothers account because he recently passed away and I'm in charge of all his accounts. Moriah Leach was...
Jonathan K.
1672046417
Daniel S. came out to help fix the wireless connection. He had a great personality and knew exactly what to do to get the issue corrected. He checked all of...
Don P.
1671787097
I have to chime in about my experience with Hotwire . . it has been fantastic! My house was one of the first connected as our community switches to Hotwire...
Davida B.
1668752268
I received outstanding customer service and assistance that went above and beyond. Maury understood my problem and went out of his way to help solve it ....
Garahan W.
1667980953
Hello,I'm sending a note to thank Shanetra Wilson for providing superior customer support for my issue today. Shanetra was engaging, professional and a...
Anthony B.
1667215415
I just had the great pleasure of interacting with Daryl Gault/Technical Engagement Specialist. Daryl exceeded my expectations and went above and beyond to...
Frank S.
1661857351
Had a problem with our internet connection Called Hotwire and spoke with tech specialist Daryl Gault, who was over the top in assisting me.Not only did he...
Omar C.
1661188387
I must say that Hotwire provides really strong and reliable internet. Much better experience than I had in the past with Xfinity. Thank you Kierston B. for...
Michael S.
1660808233
Your customer service representative Kerah Santiago did an excellent job with helping me today, a new customer. Nice to run across a large...
Judy C.
1656099332
I was so frustrated dealing with the Raleigh salespeople and decided to visit my local branch. Laurie was so helpful, patient, and encouraging. She knows her work and did an excellent job in assisting me. I recommend to anyone to pay your bill, get technical support, etc. locally. It was much less stressful for me.
Jeff S.
1655369847
Just signed up for Hotwire service since it is offered as part of our HOA. Natalie Fuentes provided a superb and friendly sign-up experience. It was...
Steve D.
1655186421
Hotwire's customer service representative, Diana Castaneda, solved my problem related to printing a basic cable channel lineup. She put me on hold for a...
Erin A.
1651065989
David Cocchiola exceeded our expectations. He was customer service focused and professional. He took his time to explain the new products to us and made it...
Nicholas Z.
1648493881
Hotwire is an okay service provider but this review is for Ida LaGreca who works there who helped fix numerous issues with my account. She is a rare talent...
JNGillion
1647610352
Christy did an amazing job with assisting me with getting my account squared away!!! She was very patient and very welcoming! I would allow Christy to help me any day ! Great work
yappytown
1646848473
I have to say, I have rarely if ever been impressed by the above and beyond help that customer service can give (mostly because I feel nowadays people don't put any emphasis on friendliness at all). But oh my word, I want to take a minute to rave about Kristi here at Hotwire in Salisbury. She is hands down the kindest, most helpful and sweet woman I've ever dealt with in a company! She was friendly, made me feel totally comfortable with her immediately, went way above and beyond to help with our issues, just one of the nicest and warmest people I've had the pleasure to meet. Hey Hotwire! This woman deserves a raise and stuff! She's amazing 🙂 She truly made me feel like our issues mattered and would be fixed asap, and through all her hard work and talking with their techs out and about, she was able to have our issue resolved same day and I cannot thank her enough (and the lady from the front of the store was so kind too but I sadly can't remember the name but thank you to you too!!). Thank you thank you thank you so much to you Kristi, I'm thankful that we had the issues pop up, cause I was able to meet such a wonderful person and truly cheered up my day 🙂 The issue being fixed was just gravy!TLDR: If you're in Salisbury don't use the 800 number to get ahold of Hotwire Communications, go to the main street store or look up their local phone number online and get ahold of them that way, and I highly recommend dealing with Kristi cause she knows everything about her job so well, and makes you feel like your problem matters and you matter. She's awesome and their internet services are awesome too! I'm sure there are plenty of great people there, but I wanted to sing the praises as it were, cause they are deserved. Many thanks!!
Buba H.
1646292322
Stephen Gabriel !!! Guy is the man, always comes through when I need help and he makes sure I'm more than helped.
Mj B.
1645464646
Receptionist Laurie goes above and beyond to be helpful to customers as well as offering a smiling greeting. Her "first face" you see is a real plus in interacting in person at the Fusion store uptown.
Madeleine M.
1645426423
Great service on the phone today from Daryll Gault, solved the problem quickly. Very nice customer service.
Willette J.
1642505162
I'd like to take a moment and thank the staff for providing outstanding service. I experience major account and technical issues, Kristi/Todd went over and beyond to resolve the issues. Again THANKS
Pat R.
1637143275
I want to thank John Fletcher from Hotwire Communications for picking up the phone and taking care of my request. I'm from the north and the cable/internet...
ELZORRO2149
1637117071
Customer service is amazing. Kind, punctual, and always go above and beyond.
Alex H.
1630581267
Paulo did an outstanding job of installing my wifi. He was on time and was extremely helping in explaining everything throughout the process. I highly...
Felicia G.
1626897797
I needed technical support when one of my TVs stopped working. I got the best technician ever on the other side of the phone. With a beautiful cheerful...
Patti L.
1624370206
My TV wasn't working today when I got home this afternoon. I went through the drill to reset it but had no success. My heart sank. Luck was with me. My...
R. P.
1623485072
Overall, I was very impressed by this installation process. The installation technician, Mr. Alain Lopez contacted me the morning of the installation...
Eduardo A.
1618429598
Today I had the pleasure of being attended by an extremely kind and professional lady, who was working with me for hours until she solved my internet...
J W.
1613784386
Reviews Yelp, googleWe write reviews, promote your companiesGuaranteed confidentiality and quality of reviewsAll accounts of real users, with reviews and...
Mary E.
1611853916
Our day started out horribly. We upgraded our broadband and the gentleman came at 1:30 & installed it incorrectly leaving us with no Internet & us not being...
Bret K.
1611178648
My experience today requesting program listings was handled very well by Udevski Person. He was patient and knowledgeable of my needs.Per our conversation...
Tony P.
1610984192
By now, the group in our community that was anti Hotwire should be of a different mindset. Hotwire has been very responsive, professional and informative....
Rick A.
1607610852
I had a half-dozen connectivity problems that phone support was unable to resolve. Most of the front-line support people seem to know just one trick: reboot...
Natalia V.
1594651465
So far I've had a great experience. Cesar was very very helpful and proactive with the scheduling and Rudy was very efficient and pleasant with the install. I very much appreciate that Rudy let me know when he was 30 minutes out. Excited to start using my fiberoptic internet!
Alberto M.
1591150657
Impecable el trato con HotWire en especial con Cesar, muy buena atención y rapidez , excelentes profesionales !!!!
Emily P.
1590143843
Long story short we had some issues with our business account (our fault not hotwires). Though everyone was very nice, I did get some run around (would...
Bob B.
1588074447
We have had hot wire in our condominium for at least 4 years. They are 1000% better than our previous Cable Provider, Comcast. Their service is outstanding...
Robin R.
1587649280
Have had issues with Hotwire for service and repair in the past. Fortunately, with the help of Mariano Gonzalez and Anthony Daly, our internet was repaired...
jenny q
1581611204
Today I spoke with Ciarra Spillers and she was helping with my mother service in the villas at Secret Lakes. She was extremely patience with my mother and courteous. She was trouble shooting her system and got it back to work. I know it can be challenging to deal with older people however she was super nice and understood when my mother spoke Spanish to her. Thank you so much for your kindness and help.
val c
1692807454
08-23-Update. They came and fixed it. Few issues at first until another tech named Donald came to solve the problem. His demeanor, attention to customer service and being knowledgeable about the product has me crossing my fingers and feeling more comfortable giving this a try.Thanks Donald! Job well done.08/22-Horrible product… installed on Thursday afternoon by Tuesday morning I had no service. I was told I don’t have a signal because the fibers are damaged… In less than a week!? If you need reliability, especially if you work from home do yourself a favor, pay the extra money and keep Comcast. The peace of mind is definitely worth spending a few more dollars.
Isaiah T.
1679963450
SEAN
1676691718
Simple. Easy. Fast.
Howard S.
1670424904
Terry Burgess is a very PATIENT ladyWho walked me through some easy steps to respond to non signal of TVFortunately I was able to reach her after 4...
Wendy G.
1667152367
Hotwire social media department called me and refunded my money, after I posted a poor YELP review. They also allowed me to cancel my auto-debit. I am...
David L.
1695989207
Have used Hotwire since I moved into my subdivision 2 years ago. The internet is great. Most recently however I encountered a major problem. I have an email linked to Comcast, which I established 20 years ago when I used Comcast. Recently my email stopped working and I received a message that my IP has been blacklisted. It turns out that Comcast has blocked Hotwire. After refusing to acknowledge the problem for many days, Hotwire's rep. finally admitted yesterday they have received numerous complaints from customers. When I asked what they plan to do, Hotwire informed me they have no intention of taking any action or pursuing any remedies. Ultimately I will have no choice to either change my email address or stop using Hotwire. A real problem, since changing emails and reaching out to 100s of contacts will be a nightmare.
Kimberly D.
1690637174
Wasn't available in my area.
Bob S.
1680513889
Everything seems to be automated and difficult to make contact to get a service item attended to.
Sandy G.
1674899827
My Condominium recently contracted with Hotwire after leaving our previous service provider. My initial experience with Hotwire (a phone call to set up an...
Michelle B.
1652808745
Today I had a very helpful Customer Specialist named Byron Holton. He clearly understood the double billing issue, and I'm hopeful the issue will finally be...
Martin B.
1650112920
I just want to say something nice about the woman I spoke with on the phone to arrange installation in my home. She is Delois Cooper. She was helpful and...
Michelle B.
1640619365
Worst setup experience with any internet provider. I greatly appreciate that Hotwire provides high quality fiber optics internet, but I think they need to...
Murray W.
1606848098
Good TV channel selection BUT...1. Their DVR can be a little temperamental. It tends to freeze up. It says TV it's recording and it won't let you out. You...
Nia N.
1605011967
Karita B.
1591310491
I usually don’t take to time to write reviews or comment on my experiences with specific companies. Today, I felt compelled to tell my story. I am new to a community just northwest of Atlanta. Most of the major communication companies do not service or partially services my address. Anyway, I established internet services with Hotwire (no problem there!). It was a smooth installation. The problem began when I decided to add home phone service. As of today, I have been waiting for 7 days to have my phone activated. The technician appointment was rather timely but then all the trouble started. Each phone number they wanted to assign was invalid (2 numbers). Then, the 3rd was assigned but I was told the Voice/Tech department had to activate my line remotely and give me my phone number. I was also advised that it could take 24 hours. Then, told to wait about 2-3 hours….but, wait! Again, I was told to wait 24 hours. I have talked to 5 different reps on 4 different days trying to get my phone activated. I will say that all of the reps I spoke to were very nice and did their best to alert, send emails, and get my issue resolved. Unfortunately, the results are the same. I was informed that the company recently migrated to a new system and was having come issues and backlogged. Uh, I think they should have told me the first day I inquired about the service. At least I would have known what to expect-a delay. At this point, I have lost all confidence in Hotwire to activate my phone service. Hotwire has lost credibility. In addition, they appear incompetent. I have wasted hours calling, being placed on hold, and waiting for a rep to answer the phone to end up in the same place as I started-no phone service. There is definitely a disconnect in their process. It’s very disappointing. At this point, I’m choosing to cancel my order and seek phone service somewhere else. I have wasted enough of my time. Good job Hotwire!6/4/2020-***UPDATE***This is an update to my previous post regarding my experience with Hotwire Communications. After my post and cancelling my request for phone service, the accounts manager, Korry Robinson called me to discuss what transpired. He apologized and explained why the process did not go as smoothly as expected. To avoid any more delays that he advised that he would be handling the situation if I still desired to obtain phone service. He made some calls and reach out to the appropriate teams to expedite the phone activation. He was prompt in his follow-up and informing me of where the team was in the process. To ensure that all bases were covered, he dispatched a technician to check the phone line in my home. I am happy to say that I have a working phone now. I know things happen but this is the type of customer service that is worth mentioning. Korry, thank you for going the extra mile and keeping the communication lines open to get this issue resolved. For now, I have added another star to the rating.
Micheal D.
1668690846
Service works great, when it works at all. They keep doing unspecified work on the system that keeps knocking out service to their clients, sometimes multiple times per week, with no notice, over and over again. Seriously thinking about going back to Spectrum. At least they generally notify you ahead of time if there's going to be an outage. These guys don't seem to care at all. Hey guys, when your upgrades drive clients away, they're not upgrades anymore, they're self sabotage.
Cornelius L.
1630351728
J
1696022229
The wifi has been down since 3pm on 9/28/23 it’s 1:14pm 9/29/23 and it is still down. I work remote and all you will receive is we are working on it. So we will be without wifi for 24hrs +. Straight garbage…update 5:00pm no timeline basically all we can say is the community is down for wifi.
Andy P.
1695920865
The worst I have ever seen! Service goes down all the time it’s horrible. I called to get a technician to come out and fix the problem the appointment they gave me is a week away so I have to spend a week without internet or TV. I got Xfinity back!
Carlos B.
1695829388
Nunca transfieren a un supervisor ni a un agente en espanol... Tienen muy mala servicio por telefono.... Brittany es una discriminacion total al igual que muchos agentes esto pudiera ocasionar una demanda a la compania
Chenille S.
1695743244
The worst company with customer I have ever experience, I’m really considering legal action against them. Their billing department is a total joke. I can’t understand how u go through training to be a agent and have no clue of what your doing, not even the supervisors. I made a payment that some were able to find and some were not had to go through the hassle of disputing the charges with my bank, just for the bank to give me back my money…. Now I’ve transferred apartments and all of a sudden there’s a magical 3rd box I am being charged for I’ve complained about this 3 rd box and I have been charged for it for 6 months, how is company not able to see when a box was added or when the order was place or what was on the order. Horrible customer service agents and horrible business. The only reason I’m stuck with this company is because the apartment complex I live. Just terrible.
Mark G.
1695489686
They should be giving this service away. My Condo association just switched us from Xfinity to Hotwire and it was a horrible decision in my opinion. I constantly have issues accessing applications, viewing the guide, and recordings loading. Not to mention how slow internet is. Contacting support is useless. You get 1 of two answers. Go watch a Youtube video that explains the steps to follow (and which I've usually done) or "wait a couple of days and it will clear". Really? Wait a couple of days to get a service that I'm paying for? Avoid these guys.
lavanya V.
1695394635
They are a rip off. DO NOT GO WITH HOTWIRE. They charged almost $2000 as termination fee when we relocated to an area that wasn't served by Hotwore (thank God for that). They took 5 months to refund that amount. Simply ridiculous. They don't have a process that protect customers.
First Name Last N.
1695254494
Awful ISP. Basically anything that requires a competent, not amazing or even particularly good internet, but "better than terrible" internet, (gaming, voice calls, uploading/downloading files, that kind of thing) is a nightmare.
Leo P.
1694789902
If you can stay away from this company you should. Worst customer service possible and service keeps going out for internet. They send unqualified technicians that need to then open a second ticket to send someone more qualified. Talk about the blind leading the blind.
Food C.
1694468384
I applied for this place TWICE, years apart and I am MORE THAN QUALIFIED and I did GREAT on both interviews and this place will not hire me. I have friends with NO CALL CENTER EXPERIENCE that got this job and I will never understand. A friend of mine that works there literally had no call center experience and hot wire is their first call center and they got the job and I didn’t. That is crazy. I am so turned off. I don’t even want to work for this company anymore.
Jeremy J.
1693773703
Super trash do not give them your money
Bart C (.
1693098985
I don't have any experience with this company except for a reckless driver in one of their vans. I was going the speed limit 35 in a busy area of Bradenton Beach on Gulf Drive when this van crossed double yellow lines to pass me in crowded beach area going around 50+. He was swerving in his lane and appeared to be intoxicated. He was still right in front of me for next several miles on Cortez Road until he turned off. I don't know how (yet) to contact company, but, he should be fired or beaten up.
gem rock stone in Y.
1692627253
Poor service. Customer service tried to make up for sloppy untimely connectivity phone service but here’s the bottom line: I would not recommend Hotwire over Xfinity when it comes to professional timely service. Oh well…
Marcos A.
1692378312
Let me start by saying this is the worst company. I have ever dealt with customer service wise. My service hasn't even started with them. I had a consultant come to my house like 3 weeks ago And let me know that someone was gonna call me to bring and install the equipment Well, 3 weeks came, and when? Nobody ever call me. I still don't have the equipments The last day.For Comcast through my association was yesterday So now I don't have services. And I had to end up paying $218 out of my pocket to restart service with Comcast. Because these people are incompetent and they still haven't connected my services. It's a shame my HOA hire these people. If this is only the beginning, I can only imagine And their customer service is non-existing.
Steven M.
1692310446
A tech came to install our phone service. It didn't activate. A second tech came to see what was wrong and had no idea. A tech was supposed to come tonight and didn't saying we didn't pick up the phone to let him in the gate. Guess what.. our phone doesn't work. Hot wire.. you get an F for today.
Sam M.
1692044796
Absolutely Horrendous billing. After I moved and returned their box and accessories they sent me a statement that they had not received the equipment and sent me a bill. I provided them with the tracking to which they said they would look into it. After they looked into it they "magically" founds everything and my account was credited leaving the balance at zero. 3 months passes and I receive another bill. I call and go through the same song and dance and checks and balances. They again credit the account and my balance is at zero. I know you are thinking this is where the story ends. NOPE! Now they have sent me another bill saying I owe the last month. I explained that its impossible since they pre charge for the month ahead and not after the fact. They agree that this is in fact their policy but also state a payment is required. We really have lost our way when in the same breath you can contradict yourself and see nothing wrong with it. My account number was 30059456 in case anyone there with a capable mind sees it and would like to review the comedy of errors on their end. I write this review while on 25 minute mid day hold and counting with Hotwire mind you.
Kevin R.
1691711737
Sat on hold for a half hour, only to be told that they don’t have the capability of telling me if my Internet works or not. Because I’m in a building and I have my own router. Like this is some new fancy setup or something. I have to schedule 4 days out, and sit in my apartment for half a day hoping they actually show up. Which they sometimes don’t. This is an archaic level of infrastructure and not acceptable for 2023. In my other building they can tell me on the phone, in 10 seconds (because they have sufficient phone reps and reasonable infrastructure) whether my Internet is working or not. It’s absurd that they have to physically go to my apartment and check. Obsolete.
Francisco G.
1691109491
This is the worst company! No channels, internet not as advertised! Half channels not working! Wish I could get back to comcast!!!!
Nico Sayavedra (.
1691106019
Scammers
Jay J.
1691066056
Telephone support is awful and if there is a problem in your community you can not speak with anyone
Donotfollowme T.
1688235509
One star is too manyWhen the workers came to install the line, they cut off our telephone line, the existent internet wire, and another unknown line and...
Michael S.
1684858995
One of the worst service providers that I have ever had to deal with! Internet connection is ALWAYS down! Most of the remote technicians are untrained and unable to restart your service remotely! If you dare complain even a little bit some of the remote technicians will all but cuss you out!I have only remained this long because of the price! But my patience is wearing thin... you get what you pay for... and even with their lower price they should give you change for this horribly unreliable service!
Roman D.
1683244702
Walter Andrés C.
1682605918
Just awful, drops connection all the time, inconsistent communication, just a real estate play, just awful, wouldn't recommend
Jillian R.
1681246866
Horrible service. It's currently not even working. Everyday something doesn't work and have to reboot daily. Poor customer service. No 24/7 tech support as promised.
Les S.
1680711143
Over all terrible in every aspect of service. For example when a service call does not fully fix a problem customer service emails service dispatch who never calls (customers can't speak to dispatch)And they then blame each other and nothing happens.
Diane B.
1680558214
You need to HOPE that the initial contract and setup is what you want and has no problems because it is impossible to get someone to take responsibility and fix it. The customer service number is useless to get any non-equipment problems fixed.
Jed W.
1680210401
The absolutely worst internet experience that I have ever had. If you happen to have other internet providers in your area, save yourself a headache and go with the competition. My community has frequent outages weekly and the customer service is inept. I wish I got the customer service reps name because he frequently cut me off and actually raised his voice at me. Surely something he would not have done if standing face to face. I am disgusted .Avoid this company!
Lee W.
1680020098
Tv wires left hanging from wall little to no education on systemCalled for further service what a mess 6 calls from Hotwire to figure out why they didn’t show for appt3 different people called making new appts and all said they had double booked or couldn’t make itI will use a neighbor to figure this outI also ask for handicapped assistance they do not have remoter or educators who can help the disabled !!!!!
Chloe W.
1679518655
I appreciate the response to my review. However, I have no confidence that you will address this. And I'll tell you why. The install was on March 10th....
Roger S.
1678625300
If you have a choice between hot wire or Radio opt for Radio the worst customer service and tech support, no call backs they have been to my house 3 times...
Tom M.
1677945369
They have a lot of nerve using the word communication their service is not worthy of that name
Charles X.
1677799283
Lost my internet connection out of nowhere, called customer service and was told that it would be 3 days before a tech could come out to fix my service. The customer service rep (named Tyler) even yelled at me when I asked if they could come out sooner. This is the last straw for me with this horrible service. Will be cancelling as soon as possible.I've been dealing with random connection drops for years with this service, but I've kept it because of the price. Turns out you get what you pay for. AVOID THIS COMPANY!
Richard J.
1677774439
this service is absolutely terrible. our neighborhood of over 350 homes signed a 10 year contract and no one can make their service work. None of the...
Charles X.
1677719178
Lost my internet connection out of nowhere, called customer service and was told that it would be 3 days before a tech could come out to fix my service. The customer service rep (named Tyler) even yelled at me when I asked if they could come out sooner. This is the last straw for me with this horrible service. Will be cancelling as soon as possible.I've been dealing with random connection drops for years with this service, but I've kept it because of the price. Turns out you get what you pay for. AVOID THIS COMPANY!
Paula W.
1677626736
Terrible customer service!
Boss V.
1676980019
Dishonest installers, disinterested management. Hotwire installers stole from Amazon package on our porch (gated community) and left Hotwire materials in the box. Contacted management, no response.
Ted S.
1675364890
The absolute worst system, service and technology . I never thought some system would make Comcast look outstanding. Run from these people!
Aimee F.
1675256898
Service is always out of whack at my house. They never resolve the issue. Google fiber we are ready for you.
Lee L.
1675177875
Brad S.
1674750356
horrible customer service. can't get anyone on phone. the chat is messed up. stay away from hotwire They came out three times and still couldn't fix...
Brad S.
1674646307
constant internet problems. need new modem from hotwire. first they tell me 12-2. then at 1 get a call that it's now 2-4. then get a call from...
Stuti C.
1674177573
Internet service is horrible, frequent down times. Sometimes outages are days not hours. Stay away from them. When you call for ETA reps will just hang up, and they never have ETA for any down times.
handyvets F.
1673737469
Son la misma estafa de siempre, imposible que dejen de cobrar el servicio cuando uno lo quiere dar de baja ! ESTAFA TOTAL !
Jojo F.
1671962614
what the hell people. it's christmas eve 2022 and now christmas day and still no god damn internet. can't watch movies, absolutely nothing. how do you...
Ify C.
1671907443
If you have another option I would suggest that you go with that option. Internet services constantly goes out and tech support can never troubleshoot remotely. When this happens you'll be without services for 3-5 days even though this is a local provider that only serves this small area. Techs are never available the same-day or the next day. They say they'll escalate your issue to ensure your services are back up and running quickly but that never happens.
Lisa B.
1671822924
Signed up for auto pay never did debt my account called 5 times they refused payment because it was on auto pay and then turned off and still took hours to fixAnd they do not careAvoid this company!!Switching asap
Theodor R.
1671371349
We scheduled way in advance a number of appointments with them this month, December 2022, and they either showed up and weren't prepared to do the...
Mary Ann M.
1671298482
Do not say that you are open 24 hours when no one will pick up the phone.
Bass C.
1669686049
Installation : Subcontract to incompetent cheap labor - but even more egregious is no oversight by Hotwire. They allow unskilled day laborers to start...
Jennifer F.
1669193322
Worst possible tv and internet. If there were zero or negative stars I would select that option. Internet goes in and out such that my remote connection for...
Sherly H.
1668361057
Horrible serviceI move into a complex that has Hotwire as the internet and cable service. I just needed the wifi password. The first guy that came didn't...
Vincent W.
1667816883
They claim they have a TV anywhere app which you can watch Live TV from their app. But this is a joke. When you sign in with the app, it does show a...
Heather W.
1667299412
Literally the most unreliable and slow internet provider we've ever used. I wish our neighborhood had kept Comcast so we could actually use our WiFi to...
Andrew B.
1666730967
For $70/month I can't download a few megabytes of files and use my computer at the same time. This sort of thing should not come as a surprise when dealing with ISPs but this takes the cake in my experience. HotGarbage™
Wendy G.
1666480914
I lost my home entirely due to hurricane Ian. I called Hotwire Communications on October 03, 2022 to cancel my services permanently. Yet Hotwire...
Ken T.
1665533413
Iland G.
1664985932
Horrible customer service! Avoid if at all possible! We’re stuck because our neighborhood HOA switched to this provider. They cancelled our original internet service install and will not provide a new schedule. Promises to get back with us have not been fulfilled. We need the service for our work from home and these people do not care, We get the run around every time we call for an update. We’ve had some poor cable/internet providers over the years but this company tops the list (or bottoms the list if you prefer).
Big K.
1664907394
The worst provider we’ve ever encountered. Promised a call back within 24 hours from customer service, never received it and when I called again to touch base they basically verbally shrugged and said they would call us when they felt like it. Unbelievable. We’re stuck because our. HOA contracted with them. Avoid if at all possible!
Paul K.
1664844725
This is a low-quality outfit. The installers are low-paid amateurs who do not know what they're doing. Rather than reveal their incompetence and ignorance...
Tim M.
1664734583
Despite surviving a major hurricane, our business is fully operational and Hotwire has internet available, but they refuse to turn on our internet feed. Customer service is atrocious and they refuse to work with us. Completely ridiculous.
Clara M.
1662866588
The worst internet service ever. It's ALWAYS going out which affects my home security system and my business which is ran through my computer.I just called and was told they can't come out for 2 daysBy then I will have contracted another internet provider
Big D.
1662720167
Receptionist at desk( elderly woman)Has a very negative and standoff ish attitude,And makes your ordealWorst adding to the reason your there...would not recommend this TV service to anyone in the rowan County area.
justin I.
1661977984
My internet service been out for 2 whole day I even spoke to woman that works there she told me that the internet is back running all I need to do is reset so I go home n reset n nothing thinking about changing internet service
Richard P.
1659428292
I want to put out a word of warning about the cable company Hotwire! I have had a terrible experience with them since they set foot on my property. It...
Richard P.
1658483803
I want to put out a word of warning about the cable company Hotwire! I have had a terrible experience with them since they set foot on my property. It...
BAYI H.
1657711889
Terrible Service-In fact the worst ever…I’ve called over a dozen times to have my internet wire buried underneath ground level and they always promise to send someone however nothing ever get resolved. We have been in our new home for quite some time now and we still have our internet wire laying across our lawn. Turns out there are at least a dozen other homes in our nice community with the same issue- “internet wires completely exposed on the lawns”The Better Business Bureau will hear my story today.
Justin F.
1657621199
Lived in our brand new home for six years. Over the last six years the internet has been totally unreliable. Constantly having cables cut and no service or...
Andy Z.
1657614708
Our neighborhood HoA is under contract with Hotwire Internet and for the last year our entire neighborhood is losing internet weekly (Often more frequently)...
Scott N.
1654603746
My mother has Hotwire as part of her large Community's bulk communications contract (TV, Internet, Phone). The Board members who approved the contract 9...
Lourdes R.
1653287958
Was on a school bus on a field trip and almost got ran off the road by one of their reckless driver on the phone while merging on I-95 North
Michelle B.
1651672808
We've had major issues getting out internet up and running + being overcharged monthly. At this point, they owe me 140+ USD.Since December 2021, we had...
Linda C.
1650804023
Hotwire is a rip off with it's fees and attempts push you into signing up for automatic drafts! They suggested receiving on line bills (and did). STILL...
David K.
1650711133
We are forced to use because of our community and I am not sure why they were selected. Terrible service and quick to blame other contractors for what was...
Cynthia H.
1649687457
Hotwire provides "service" for my community. On Friday morning I had no Internet. I called them and was told they could not be out until Saturday between 8...
Smit C.
1648124560
Worst internet service ever. The internet up time is less than the internet downtime. And the service is out for days and days. Basically they don't have enough man power. Humble request be aware of them. Our community fault is they did 5 years contract and everytime they show the contract otherwise all members are tired ot their service.This is our last year with them. thank God...In shot stay away from hotwire
Sheldon R.
1647298440
Hotwire Communications is usually chosen by incompetent boards of Florida Developments because they want to save a few dollars. They neglect to think of the...
Stan L.
1645025986
Hotwire is terrible. Don't get it. HORRIBLE. I can not say anything nice about it.
Fred M.
1641884726
This company should be investigated for fraud and shut down. Their cs is aweful ! No one knows anything and your told a million different stories about your...
Joe T.
1638796842
Customer Service by Laurie and Kristi Great 5 stars.....Issue with Hotwire terrible...this morning Monday Dec 6 2021 will be the 4th time in 3 weeks i have had to deal with the same issue....They fix the issue and 2 days later change it back...it is 100% on Hotwire....They did not follow through on promises made when they took over from Fibrant and it has been nothing but a fight for them to honor the grandfathered in clients from before...Small business owners who need UPLOAD and Downnload speed are just thrown under the bus...
Jules L.
1634304289
TRRAAAASSHHH COMPANY !!! Absolute garbage !!! Don't ever let these clowns charge you late fees . The company SCAMS !!!!They put you on auto pay then 2-3...
Tiffany L.
1628516006
This internet service is the absolutely worst I've encountered. They have a monopoly on my building so I am forced to pay them for daily spotty internet. I...
Lauren F.
1628494647
I rarely if ever post reviews but I feel so strongly about this, I just need to.DO NOT SWITCH FROM A REPUTABLE PROVIDER LIKE COMCAST OR FIOS TO GET...
Derek W.
1627678296
Update 2: Well, I am still without internet. They installed it... twice now...both times the internet has been gone in less than a day. When I called about...
Kevin R.
1626691621
They literally send technicians out who don't have the necessary hardware to verify the internets even working. We waited a week for an appointment and the...
Nikola S.
1626074634
I writing this as I'm waiting for the technician to come who is late as of now, 20 minutes after the end of the appointment window. He hasn't moved from the...
Matthew G.
1625503360
This is the kind of Internet company that scams you on every single dollar they can. A few examples:1. They added a $1 monthly fee for receiving a paper...
Alan J.
1624974104
Long story short. I accidentally double booked a car rental. I received an email saying my insurance for the rental didn't go trough and I mis read and I...
Combat 6.
1624386895
By far THE WORST MANAGED COMPANY I've ever had to deal with.They are terrible !!! No matter what you do stay far away from this garbage company ! They...
Max T.
1622761790
Absolutely the worst internet service provider I've ever had the misfortune of being subjected to. TRASH
Duke C.
1615291595
I've never seen something on Yelp with such polarizing reviews. Everything is either a 1-star or 5 star. I had my first experience(s) with Hotwire and now...
Sallie D.
1614919845
Worst internet service I have ever used. I ended up with no functional internet and had to remote into my work computer using my cellular internet.I am a...
Kayla D.
1612540935
I’ve been calling since MONDAY, trying to get internet service. I was transferred several times, didn’t report the representative that transferred me after I asked for his name because of the way he was talking to me. I spoke with someone Tuesday and she told me I have to wait 72 hours for a response. My landlord told me I have to send over a copy of my lease agreement. I did that, and proceeded to call the next day to speak with someone in regards to that. They told me because of my area code they would have to get a representative to call me back in the area I’m in, and I should receive a call pretty quickly. Well it’s Friday, I still don’t have internet or an appointment, or call back. And I’ve been calling for the past hour and a half. Of course no answer. When someone calls back, make sure it’s a manager!
Jonathan H.
1609519638
If I could I would rate Hotwire communications a -5(negative 5). The internet, TV, phone CONSTANTLY goes out. I will never recommend hotwire to anyone.
Clara S. J.
1604958011
Do not trust this website. Looking for a rental car online at hotwire Says $18 A-day 33 after taxes or different car for 20 but get cheaper prices on the app download the app so I do that and the same cars $19a day 34 after tax??? False advertising do not get the app! It is cheaper online!!
Greg M.
1585362206
Most awful internet I have ever had. Less than 1mbps download speed almost every day for three years.
D B.
1583939470
They are the internet provider of our subdivision and the internet is consistently slow or not working. We have outages on a weekly basis sometimes for 2-3 days at a time. I would never recommend their internet to anyone.
Cailyn L.
1579541685
I currently have Hotwire Communications as a part of my apartment complex lease. It is the worst and slowest internet that I have ever had (I do not game, stream movies, download large files, or other activities that may impact the speed of the internet. Essentially, I pay $70 per month for little internet and very poor cable options. In addition, the customer service from Hotwire is deplorable. If you enjoy spending hours on hold trying to get one question resolved, while paying too much for very poor service than I suggest you look at Hotwire for home internet and cable.
Mea E
1575036926
I have this internet as a part of my HOA package and it’s terrible. The prices to upgrade are 3 TIMES as much as other providers. At any given time my internet will slow down to a crawl making me unable to work from home without paying exorbitant prices!!!!! I’m going to request we change internet companies as soon as possible!
Flower B.
1570135709
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