Read What Our Customers Have To Say
View testimonials and reviews about the Hotwire Experience and the white-glove customer service we provide to all Fision users.
13:16 10 Jun 21
I am moving my 87 yo mother to independent living. I needed to transfer my mothers phone , internet and cable to her new living situation. Priscilla S from the boca raton office area has just simplified my life in making the transfer. Thank you Priscilla S. Sincerely, Ned Jacobson
18:19 09 Jun 21
Maria Elisa M.
20:01 08 Jun 21
Eric Santos is the most dedicated and professional customer service representative at this entire Company. He took the time to review my case, talked to another manager to find and resolve my concern. He was so kind, he replied all my emails, he is the kind of professionals that will make every Company feel proud !!! Hotwire Communications should know that you have Gemstone as an employee, Eric Santos you rock !!! Thanks so much once again. Kind regards, Maria Elisa.
12:58 26 May 21
Working with a client of mine and had a related issue needing Hotwire and a coordinated appointment. Explained issue to Hotwire and they responded with having a great tech arrive while I was working on their computer and working together problem was solved. Kudos to Manager, tech and the Hotwire folks.Many thanks to Manager of Hotwire who continues to provide outstanding customer service and great management of the Hotwire group at Boca West
18:24 25 May 21
I have to say that my experience with Hotwire Communications has always been pristine but the level of accountability & follow up is superb. Recently had an outage at my property that lasted well into the later part of the day & I am expecting to hear nothing until Monday because it was the Friday or just have the services automatically come back on. What happened was the representative at Woodfield Country Club contacted the home well after the regular hours to provide me with an update of when to expect services to be working and the very next day, a Saturday, he reached out again to make sure everything was working. Just amazing service and customer service.
15:43 17 May 21
02:14 15 May 21
Cody has been a tremendous addition to the Hotwire team. Cody has been our Account Representative here at High Point West since the beginning of our contract and has proved to be a great Rep. and an overall great guy. We will sorely miss him but wish him the best of luck in his new position. Cody, we salute for a job well done !!!!
18:57 13 May 21
My family was experiencing internet speed hiccups with our wifi. Although the Hotwire techs did the best they could nothing was getting to the root of the problem. We were becoming very frustrated and asked Hotwire to send their very best to fix the problem. Enter Edward Eyerman the Field Operations Supervisor for Hotwire. Edward came to our house and spent almost 2 hours finding, diagnosing and fixing our wifi issues. What's more, Edward personally checked out all our devices to make sure we were getting the best wifi on all of them. Mr. Eyerman's attention to the customer's needs is a lost art and it was very refreshing to see how much he cared for our families internet experience. Edward Eyerman is certainly the Best of the Best. Well Done!!
21:49 11 May 21
Veronica Anthony provided excellent timely responses to all of my questions she was very courteous and patient and took me through the entire process to accomplish a resolution to my problem I would give her a 10+ rating for her helpfulness and knowledge
16:55 10 May 21
great service call- knowledgeable --easily corrected issues.
14:26 03 May 21
I want to commend Veronica Anthony on her excellent service. Not only did she have patience over a long phone call but she was able to expedite service to my home. Thank you Veronica!
12:26 28 Apr 21
I expected the worst but got the BEST when I contacted Hotwire on behalf of my mother. The technician, Cory, reviewed her entire setup to give her the best possible computer experience even though her PC is outdated. When I called the office, Daniel Moreira and Marysol both helped me by answering all my questions and offering solutions. Terri Burgess took ownership of another issue, making certain when she went off her shift that my service call was logged properly. I give the whole Hotwire Customer Service Team 5 stars!
18:26 21 Apr 21
For some reason one of my boxes was not connecting to other devices (DVR, App, Alexa). I called and Ashley Green was able to remotely solve the problem.
16:07 21 Apr 21
Ashley Green was especially helpful in correcting my internet problem--and very courteous. It was one of my better experiences with Hotwire.
02:47 15 Apr 21
Today I had the pleasure of being attended by an extremely kind and professional lady, who was working with me for hours until she solved my internet problem. It is very nice to realize that we can still find very good customer service from time to time.Congratulations Ashley Green!!!
15:31 12 Apr 21
The technician who came to my Boca West (Boca Raton, FL) apartment this morning to fix both our inoperable TV and WiFi is named Murant. He is competent and conscientious. The "fix" I needed was complex but he worked it out and made us more than satisfied. I'd like Hotwire to know that they can be proud of Murant.
18:07 11 Apr 21
Ronnie Duncan at Frenchmams Creek did a superb job. He has great technical knowledge. He is outstanding and highly personable.
13:51 04 Apr 21
Great work by Service Tech Ronny and Account Manager Fernando. They quadrupled the speed of my desktop connection with a simple fix!
21:10 30 Mar 21
I appreciate everything that Cheri Lowe-Hardy did on Saturday to get my internet/TV up and running. I realize it never would have happened without her intervention and I just want you to know that I am very grateful.
23:30 26 Mar 21
Construction workers ripped out my internet wiring in a remodel. I called Hotwire and they were out to assess the situation within and hour and came out the next day to run new wire and install the equipment free of charge. Top notch service.
16:00 26 Mar 21
I have to say that the quality of Hotwire’s Customer Service is improving! I have been a customer for 13 years and before my call to them yesterday, I dreaded speaking to them if I had technical problem. That has changed!!! Helena Harding was my tech yesterday and she was SUPER!!! Not only was she efficient & professional, she was kind, patient, a great listener and a clear communicator. When I first started the call, I was sure a tech would have to come out. Helena’s knowledge made that not necessary. Kudos to Helena!
19:49 23 Mar 21
Tiffany/Security was incredibly knowledgeable, professional and courteous. She solved our issue while informing me how to operate the system. Very well done.
00:15 16 Mar 21
Veronica Antnony at Hotwire was amazing helping us navigate through HBO max subscription. She was very patient , waiting for us to get our computer to sign in . She is a credit to the company and truly exceptional .
22:18 11 Mar 21
Veronica at Valencia Isles is fantastic. Knew exactly what to do to solve my viewing problems.
20:45 11 Mar 21
wonderful experience with Veronica ---Helpfyl in setting up some equipment
Ricardo G L.
11:24 08 Mar 21
Ashley Green not only attended my request but also checked my account for billing errors.
17:39 07 Mar 21
We had a few issues with Hotwire concerning the coordination of services being activated in our home at Valencia Shores in Lake Worth. I very much appreciate Serena Gonzalez's professionalism and ultimately her ability to get us up and running. Our various services are all functioning properly due to Serena's attention, efficiency and concern for our issues. Thank you Serena, you're the best !! Joe Culhane
12:36 07 Mar 21
Julie Knutson - Senior property support at Boca West is not only a pleasure to speak with, but gets things done. She has been excellent in Customer support and cares deeply about making Hotwire a great experience.
22:04 05 Mar 21
I was having issues with the service from Hotwire and some problems getting a satisfactory resolution. But, once I reached out to the representative for our community, Kerline Kongal, my experience quickly turned into true "White Glove Service." Ms. Kongal listened to the problems I was having and made sure I was properly taken care of. The Hotwire tech who came to my home, Enzo Garcia, did a fabulous job. He was friendly, knowledgeable and efficient. Enzo knew exactly what was needed to improve my connectivity and verified that everything was connected and working properly before he left. Kudos to Hotwire for this kind of service!
17:32 03 Mar 21
19:59 02 Mar 21
I worked with Ella MorilloShe's very knowledgeable and accurate...Thank you so much for solving my problem professionally!
04:02 02 Mar 21
My community switched to Hotwire about a year ago, and I could not be happier. The facilities they offer far exceed those of their competition such as the ability to go back up to 24 hours on fifty of the most popular TV channels in case you start a show late or forget to record what you want. Picture quality is excellent and so is their service. Their community manager, Fernando Perez, goes out of his way to be sure any of our concerns are fully resolved. My telephone and internet services are also with Hotwire and are wonderful, too.
20:43 27 Feb 21
I am delighted to praise the exceptional technical support from Hotwire Communications telephone support agent Veronica Anthony. In the ten years I had been a Comcast subscriber I generally found that technical support was weak. Hotwire has been a vast improvement in technical support.That was especially true this last week in the help I received from Veronica Anthony. Over the telephone she very patiently guided me through connecting the right cables to get my cable box to work again. I had installed a shelf for my cable box, and somehow the cable wires got disconnected. What was particularly difficult is that the colors of the cables did not necessarily match up, so there was a lot of trial and error involved.With good humor and personal warmth, Veronica Anthony step by step guided me through the process of reconnecting my box. In my many years of dealing with help lines, I have never encountered a telephone technical support agent as helpful as Veronica Anthony. She is a real credit to Hotwire. I may even look forward to technical support if and when I have another technical support problem with Hotwire.
00:00 23 Feb 21
I really appreciate the customer support. Really so much better than my previous provider. Especially Fernando Perez. He is great. I am happy to have HBO MAX included at no extra cost,
20:09 22 Feb 21
I have had the privilege of working with our Four Seasons Hotwire Account Manager, Ella Morillo, on several occasions. She is compassionate, understanding and extremely competent. She jumps on a problem and gets it resolved quickly.Art Goldzweig
01:26 20 Feb 21
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16:46 18 Feb 21
After a couple of hiccups I found that Shonda Was our community representative for customer service in our condo complex. Shonda was courteous patient knowledgeable and listened to everything I had to say About my experiences so far.She explained the services that were included also helped me to get connected to the basic cable available in the community. She was also able to straighten out a billing issue while we were on the phone.After a rocky start I found Shonda to be a breath of fresh air who helped me with every issue I was concerned with and created a new satisfied customer.ThanksJohn F
Ryan Mackman, MBA, M.
23:36 16 Feb 21
This review is specifically for Hector Melendez, the Collections Specialist for Hotwire Communications. After spending several weeks battling with customer service, which got me sent to collections, it ended up being a good thing because I got to speak with Hector. He was the first person to actually be proactive, look into the true issue, get a hold of the proper department heads, and solve the problem. 5 stars for Hector for exemplary customer service, going above and beyond, and seeing the issue through to the end.Most of the other customer service reps didn't want to take the time to figure out what was wrong. They just want to get you off of the phone as quickly as possible to move on to the next person. Unfortunately, not every issue can be solved quickly. I know this is common in the business of Internet Service Providers, which is why I wanted to highlight how Hector stands out as one of the good guys. Thank you for your efforts. It's much appreciated.
17:41 16 Feb 21
TL;DR: Internet is fast, reliable and customer service is great. I have had one night of no internet in 4 years and they bent over backwards to get me back up ASAP.I have been a Salisbury Fiber customer since the Fibrant days and I had begun to see issues where my internet was going out for between 60-180 seconds every day. I spoke with Hotwire Support and they let me know that my issue was the older Fibrant equipment on the side of my house. The very next day they had a technician out to replace the equipment on the side of the house but there were still some issues on my line that had to be ironed out. First thing the next morning, the tech was back and got it all squared away and perfect within 20 minutes. Throughout my entire time talking to Hotwire, the account manager Chris and the technician Mike where in constant communication about what was going on and offering alternative solutions to help mediate the the spotty internet that I had for that night. They both went above and beyond to make sure that I was taken care of. Some folks may only leave 5 star review for perfect service and never let companies who have issues make up for them, but I sincerely appreciate, and would much rather pay my money to, a company that works to fix their issues and make sure the customer is happy. Id wholeheartedly and unabashedly recommend Hotwire Fision to anyone and I am looking forward to continued great service from them.Also, since some companies love to advertise speeds that I never manage to get, I wanted to include screenshots of multiple speed tests I did. I pay for 300Mbps up and 300Mbps down and Id say that I am actually getting those as real world speeds.
16:58 16 Feb 21
amazing serice. i dealt with crystal and i have not met a person so helpful and polite
23:16 10 Feb 21
Ronnie Duncan was fabulous quick efficient and knowledgeable. A pleasure!
jethro “Jethro_saintizaire” S.
17:43 10 Feb 21
22:28 09 Feb 21
the manager of the The Vue building help me in a perfect way..i m very happy of the service that she provide effieciency fast and very polite...thanks a lot Marlene for your service Daniel
22:23 07 Feb 21
20:39 05 Feb 21
Good afternoon, I have to leave this review for my representative that I have on site and perpetually providing the best customer service. There was a moment last week that I reached out to Jules after hours about me not being able to access the new hbo your company was providing. Not only did he answer my call well after 5:00 pm but he also was able to locate a technician to come to the property and assist me with getting the program on my television.. What else could I ask for when it comes to that level of service at almost any time of the day?! Great company, great service, and a great representative you have here at wood field!
18:46 05 Feb 21
Julie Knutson is an incredible employee and an asset to Hotwire in every possible way. Anytime I’ve had any problem since Hotwire is in Boca West Country Club she has always resolved the issue easily and efficiently. I can always count on her to follow up and make sure that whatever was supposed to be done was taken care of as quickly as possible.
15:53 05 Feb 21
Whenever I email Julie at Hotwire I get an immediate responseRecently I emailed her on a Saturday about six and said my internet was down and I had no services and said it would be ok to get back to me on Monday Julie emailed me on Saturday and called on Sunday to set up appointment with technician for Monday morningRecently I asked Julie to change the way we were billed and she took care of it right away and is always very polite
17:01 03 Feb 21
I was having an issue setting up paperless billing within the hotwire site and Serena Gonzalez was a great help. She promptly and efficiently took care of my issue and fixed it. I appreciate the professional and pleasant service!!
13:11 03 Feb 21
03:32 02 Feb 21
It was a pleasure to be able to call our own representative at our country club who is working exclusively for the residents here. After many horrible prior experiences with Hotwire, it was great to have Marie Edwards as our liason. She helped with my problem immediately, which was opposite of all other times I needed technical help prior to her hiring. Marie Edwards was pleasant, helpful, efficient, and got back to me right away. Thank you Marie!
19:38 29 Jan 21
Veronica was incredibly helpful in solving multiple problems we were having. She walked us through every step of the way. She is an amazingly patient and knowledgeable Property Support Specialist.
16:13 29 Jan 21
Julie Knutson was extraordinary in understanding my issue and recommending a solution and then expediting the remedy. My Hotwire service rep was outstanding...prompt, professional, considerate, efficient. Bravo.
17:11 28 Jan 21
Our day started out horribly. We upgraded our broadband and the gentleman came at 1:30 & installed it incorrectly leaving us with no Internet & us not being...
14:25 26 Jan 21
14:42 25 Jan 21
Julie was terrific in assisting me with the installation. Loving my service!
21:37 20 Jan 21
My experience today requesting program listings was handled very well by Udevski Person. He was patient and knowledgeable of my needs.Per our conversation...
15:36 18 Jan 21
By now, the group in our community that was anti Hotwire should be of a different mindset. Hotwire has been very responsive, professional and informative....
05:08 14 Jan 21
Technology isn't perfect and sometimes when it fails it feels like our world is coming to an end. Well, maybe not quite that serious but as a person who earns a living working from home, it was a major set back when my internet went missing in action.As a person who knows very little about setting up electronic devices, I rely on Hotwire 99.9% of the time to keep my internet, phone and cable operational.Thank goodness, someone referred me to Ella Morillo, the account manager for my area. She was heaven sent! She called me almost immediately and continued to follow up with me even late into the evening after she had already completed a full day of work. She advised me of what she would be doing and made me feel reassured that she would get me back up and running asap. Just like clock work, her word was super reliable.The very next day, Mr. John Johnson, in my eyes, the best representative ever, was at my door, not just on time but early. He reassured me that he would not have left without making contact with me. He was very professional while at the same time warm. He explained everything to me while he worked through every task. He is extremely knowledgeable and was very thorough. In addition to making sure my office internet was working optimally, he made sure every other computer in my home was up to speed. He also took extra time to review the boosters and adapters that I had pieced together in a weak attempt to enhance my system.I am soooo grateful to have such an excellent team of Hotwire staff that go above and beyond to make sure clients receive the best service. Thank you Hotwire for having the best personnel that have the ability to put me at ease when I felt like I was on the verge of jumping off a short bridge.
23:02 12 Jan 21
Great staff- awesome customer services
22:13 12 Jan 21
I have to say that I am pleased with Hotwire. The service may have it's issues at times but I love the customer service and the level of accountability when something goes wrong and how quickly it is resolved. Jules is my agent for my subdivision and he always makes sure that there is a resolution and most importantly that there is a follow up of information so I am kept in the loop of what happens next.
18:22 12 Jan 21
Veronica Anthony was exceptionally helpful, kind and patience. She got all my services back up and running. Made my day!
15:56 06 Jan 21
Veronica was very knowledgeable , pleasant , friendly and patient.We would not have been able to install an app without her expertise.We are very lucky to have Veronica onsite .
12:32 06 Jan 21
Emmett Frank was great briefing me on Hotwire's new capabilities. He was super proficient and quickly matched my competency with how Hotwire can help. Great job!
14:34 10 Dec 20
I had a half-dozen connectivity problems that phone support was unable to resolve. Most of the front-line support people seem to know just one trick: reboot...
03:56 07 Oct 20
HOTWIRE SALISBURY NC:I was looking for an internet service for my mom. We needed to put security cameras in her home for mainly health concerns. She had began falling alot but refused to leave her home to live with any of us. Shes holding on to her independence. We wanted to make sure she was ok, everyday. We live in different cities , but we wanted to see that she was alright. Most of the internet services in Salisbury North Carolina are very expensive. But not Hotwire, comparably speaking. I spoke with Laura Searcy at 114 Main St, Salisbury, NC 28144 and she was so pleasant. She was very knowledgeable of their products, services, as well as the promotions being offered. The service goes in Oct 9, 2020 and I can't wait to bring my mom out of the stone ages with Facebook, streaming, computers and the like. Thank you Hotwire of Salisbury and Laura Searcy for helping me to make my moms life happier and helping to give us peace of mind.
15:21 13 Aug 20
14:33 31 Jul 20
My Internet has had a lot of problems and I was not happy at all but yesterday I had a very knowledgeable Man named Angel came out and finnally there is Internet. Hopefully it stays on but so far so good. Thank you Hotwire for taking care of your customers.
14:44 13 Jul 20
So far I've had a great experience. Cesar was very very helpful and proactive with the scheduling and Rudy was very efficient and pleasant with the install. I very much appreciate that Rudy let me know when he was 30 minutes out. Excited to start using my fiberoptic internet!
13:59 13 Jul 20
HOTWIRE has been the best ever cable provider I have ever used .Issues sometimes do arise but customer service is always been able to correct the isue in a timely manner ..great customer service .Thank You
02:04 19 Jun 20
Today, Account Manager SWFL, Frank Urquizo, made my day if not made my last three months. He was able to resolve an account statement issue in literally no time. Frank was courteous, open minded to resolve my issue and ultimately, resourceful to email me my statements. He is professional over the phone and sensitive to resolving issues in a succinct and swift manner.Watch out upper management! Frank is a leader in the making and bound for more successes!
21:12 09 Jun 20
The Best Internet and Cable TV. Video Company SW Florida has to Offer!!
02:17 03 Jun 20
Impecable el trato con HotWire en especial con Cesar, muy buena atención y rapidez , excelentes profesionales !!!!
10:37 22 May 20
Long story short we had some issues with our business account (our fault not hotwires). Though everyone was very nice, I did get some run around (would...
11:47 28 Apr 20
We have had hot wire in our condominium for at least 4 years. They are 1000% better than our previous Cable Provider, Comcast. Their service is outstanding...
13:41 23 Apr 20
Have had issues with Hotwire for service and repair in the past. Fortunately, with the help of Mariano Gonzalez and Anthony Daly, our internet was repaired...
18:44 21 Apr 20
Anytime I have an issue, which is rarely, they are out to fix my problem within 24hrs
16:26 13 Feb 20
Today I spoke with Ciarra Spillers and she was helping with my mother service in the villas at Secret Lakes. She was extremely patience with my mother and courteous. She was trouble shooting her system and got it back to work. I know it can be challenging to deal with older people however she was super nice and understood when my mother spoke Spanish to her. Thank you so much for your kindness and help.
14:15 20 Jan 20
Excelente servicio. Sobre todo que se puede ”retroceder” la transmisión de un programa para verlo desde el principio sin tener que grabarlo” Esto se puede hacer también cuando uno enciende le televisión
01:58 09 Jan 20
21:37 03 Jan 20
I RECEIVED AWESOME SERVICE FROM HOTWIRE.MY TECHNICIANS MIKE AND ANDERSON WERE PROFESSIONAL AND INSTALLED A COMPLICATED SYSTEM IN OUR CONDO. I WOULD RECOMMEND THEIR SERVICES.
16:36 27 May 19
Exceptional customer service
16:08 13 May 19
We use Hotwire services at home and at my work. Responsive customer service. Great internet and TV connections. I appreciate Hotwire being an active participant in our community.
13:45 08 May 19
The transition from Fibrant to Hotwire was a quick and smooth experience. The customer service with Hotwire has stepped up their game. They are quick to address any and every need of their customers in a timely manner. The speed of the internet they are providing out ways any other service provider in the area. It is not just the everyday customer service representatives. The whole staff of Hotwire is working to provide a better experience for the community for Salisbury. I look forward to the days to come with Hotwire. Keep up the Great work!!!
19:07 06 May 19
We were Fibrant customers and the transition over to Hotwire was pretty smooth. We've since added phone lines through Hotwire's VOIP. Those especially are a great deal in comparison with other VOIPs out there. Plus they were tons easier to work with than Ring Central.
21:16 03 May 19
Hotwire is good for our community. I wish more people knew that Salisbury, NC had gigabit fiber.
20:10 03 May 19
We were switched over from Fibrant to Hotwire. We have a complicated business and residential system. Hotwire has been very helpful and responsive. Their fast speed and great customer service are giving them a great reputation!
19:05 03 May 19
We just made the switch from Fibrant to Hotwire and are very happy with everything. Customer service is great!
18:51 03 May 19
I have seen a lot of people giving negative reviews and I really don't understand it. We use the service at home for internet, television and phone service and I have never had a single issue with it to date. The customer service people I have dealt with have been helpful and professional. If ever a problem does come up, I am confident that they will do everything in their power to resolve it quickly and efficiently.
18:35 03 May 19
We're getting ready to move and I'm so excited about switching to Hotwire! I can't wait to ditch my cable!
18:01 03 May 19
Our experience with Hotwire has been wonderful! We love the fast internet service and customer service is excellent.
17:52 03 May 19
I was with Fibrant for 4 years and I have recently moved and was converted over to Hotwire. I am a very pleased customer. The conversion went well and everyone that was involved was very nice. Everything about Hotwire was explained to me in detail. I have since enjoyed my TV and internet without any problems at all. The package I also went with was very reasonable. I strongly recommend Hotwire.
17:39 03 May 19
5 Stars for commercial use! 0 outages so far!
16:57 03 May 19
My internet and phone connection are both much better with Hotwire! Glad I made the switch!
16:49 03 May 19
Hotwire is our choice for high speed internet. It is the only source for true symmetrical high speed fiber. That is important to my company because we do not just download we send content all over the country to clients. And to send big, big video, photo and graphic files you need high speed fiber.
16:41 03 May 19
Switching to Hotwire has been great for my small business. They provide fast and reliable internet speeds. My employees and I have not experienced any connectivity issues since switching to them as our service provider. The customer service team has been professional and friendly during my interactions with them. That being said, I’ve barely talked with them since the service has been so exceptional. Hotwire is an excellent addition to our community and I would highly recommend their services to anyone in the area looking for fast and affordable internet.
16:16 03 May 19
Great speed, just works and no outages..
15:36 03 May 19
Hotwire has been a wonderful sponsor for the arts here in Salisbury. Their staff have always been very pleasant and professional to work with!
15:08 03 May 19
I am a big fan of Hotwire. I am just not sure why you would consider any other provider if you live in Salisbury, NC. I have Hotwire Internet and every time I do a speed test I am getting the bandwidth that I pay for. I have never had an outage. No other provider in Salisbury has the bandwidth available to its customers that Hotwire does. I have 1 Gbps service from Hotwire. The best that AT&T can do is 10 Mbps and that is over DSL which is delivered via copper wires that have been around for who knows how long. Spectrum can do "up to" 1 Gbps, but every time I ran a speed test with them before switching, I never got the bandwidth that I was paying for. Plus with Hotwire, I don't have to rent a modem. If you are a cord cutter or someone that just values blazing fast Internet that is reliable, Hotwire needs to be your provider. I attached a screen shot of my speed test. As you can see, I am getting 917 Mbps download speed. With overhead and processing delay on the interfaces, this speed is spot on for 1 Gbps.
14:02 03 May 19
I love Hotwire!! The best internet I have ever had! I stream a lot so I need fast dependable internet and Hotwire gives me that! Never any issues!
13:20 03 May 19
I love Hotwire Communications cable, phone, and internet. The changeover for me was the best thing I could have done. The internet speeds and cable are exceptional and friendly local customer services when needed. The installers were kind and the process was amazing. Thank you Hotwire.
20:46 01 Mar 19
I had a problem with customer service and wrote a review. Their social media customer care contacted me and figured out what went wrong and explained everything and solved the problem. GREAT job! Thanks
12:06 02 Jan 19
01:55 21 Nov 18
Awesome Company/ Great managment
00:35 08 Nov 18
Great tech , very helpful and concerning ! Winston helped way beyond what was expected and the internet is very fast. I would highly recommend Winston for as many installs you can get. Winston is definitely an asset to your company.
03:36 09 Jul 18
Fastest internet I have ever had in Fort Myers.
01:37 02 Jul 18
Great customer service
13:35 01 Jun 18
So far so good, called in yesterday for a new service and tech was here first thing today to setups the service.Good internet speed till now..Will update review if things change
00:14 05 May 18
The lady's was very nice and helpful
20:21 24 Apr 18
20:22 25 Feb 18
00:11 29 Dec 17
15:28 14 Sep 17
With hurricane Irma threatening Florida we evacuated from the Keys to our home on the West Coast of the state. Unfortunately a renter of our home disconnected our Hotwire account accidentally. One hour later a service lady got us re-connected. I can only thank Hotwire for the great training and help we received. Her name is Shakeya Jones and I appreciated her assistance greatly.
Luis Henry O.
16:50 18 Jul 17
Good internet location
11:57 18 Jul 17
Great place to work!!
03:43 12 Jul 17
In Bonita Springs, SWFL, they installed a complete community with a new fiber optic system. The install team for neighborhood cable was efficient and unobtrusive.The home install team did a complete job inhome neatly and rapidly, maybe 2/3 of a day.The basic internet at 100Mbps has never needed buffering for Amazon 4K movies, Netflix or VUDU.After two months, I haven't needed to call for any reason.Bravo to Hotwire. Splendid performance. Came from Comcast.
22:13 23 Jan 17
18:35 19 Jan 17
14:10 20 May 15
Service is very reliable and I recommend it.
Rudolph Henderson S.
16:45 22 May 21
An employee of Hotwire Communication name Mrs Deloris Cooper is a very good asset to your company. I had been trying to get upgraded to America's Top 200 for over a week. I got connected to her today and she has been great. Her knowledge, cooperation and attention to her job in helping me get what I have been asking for is unbelievable. Mrs Cooper has accomplished more in 2 hours than others have in 1 week. You need more employees like Mrs Cooper. Thank you Mrs Cooper for a job well done.
16:37 21 May 21
20:58 14 Jan 21
The ONLY reason that Hotwire is getting a high review and if i am honest, keeping my business is due to two people at the office in Salisbury. Their names are Shenoah and Lori (sp). Hotwire has been double charging our account every month and letting one sit in our account pending for a week. I have yet to get a supervisor on the phone. The customer service supervisors have been "unavailable" everytime i have called and will not call me back. Terrible way to run a business and handle your customers. Shenoah and Lori in Salisbury are their saving graces. My problem was handled quickly with them.Thank you to them both. No thanks to the supervisors of the customer line.
02:38 29 Sep 20
15:49 04 May 19
Hotwire provides great internet, and has also made a great effort to be a part of the Salisbury community since they moved here last year.
10:41 21 Jun 18
Ikhtear Hossain B.
01:38 20 May 18
Nation's fastest isp by Netflix for two consecutive years. Local facilities in old US 41 on rail head blvd. Providing IPTV service to the HOA with a group of high level, motivated and skilled professional.
08:56 01 Sep 16
17:07 28 May 21
Update: After Posting online, the very next day I received a few calls offering to assist with the situation. It turns out that there was some confusion about whether the company could even service my address. The day after that a technician came to my house and determined that yes, it is covered by the Hotwire network. An install should be occurring next week so I look forward to having a fast connection! I definitely wish the delays could have been communicated more clearly from from the beginning, but every person I talked to was kind, even when they were unable to help.Original Review:I have been trying to get internet set up for the past month. Call after call, they keep saying they will call me "tomorrow" to schedule an appointment. A month in I would have happily moved to another company; but they have exclusive control over the Fiber in the community so I can't do that. I will happily update this review once I actually receive internet service, but it should not take 10 phone calls and hours of holding in order to get an installation scheduled.
19:33 17 Mar 21
13:07 09 Feb 21
The service is great .... when it works. We lost service for a day last week but they identified as a community service issue and it was fixed that day.We lost service again yesterday morning together with neighbors and several other people in our community, but Hotwire told me they won’t have a technician until Thursday. I told them to please try to send someone sooner- I am working from home and depend on the internet, but all I got was “they will try”. Some of my neighbors were lucky and were promised an appointment for today. Hotwire won’t acknowledge that this is an issue within the community despite the fact that multiple neighbors lost service at the same time and my request to please talk to a supervisor wasn’t granted either.
18:41 01 Dec 20
Good TV channel selection BUT...1. Their DVR can be a little temperamental. It tends to freeze up. It says TV it's recording and it won't let you out. You...
12:39 10 Nov 20
17:09 27 Sep 20
Many problems with the internet
22:41 04 Jun 20
I usually don’t take to time to write reviews or comment on my experiences with specific companies. Today, I felt compelled to tell my story. I am new to a community just northwest of Atlanta. Most of the major communication companies do not service or partially services my address. Anyway, I established internet services with Hotwire (no problem there!). It was a smooth installation. The problem began when I decided to add home phone service. As of today, I have been waiting for 7 days to have my phone activated. The technician appointment was rather timely but then all the trouble started. Each phone number they wanted to assign was invalid (2 numbers). Then, the 3rd was assigned but I was told the Voice/Tech department had to activate my line remotely and give me my phone number. I was also advised that it could take 24 hours. Then, told to wait about 2-3 hours….but, wait! Again, I was told to wait 24 hours. I have talked to 5 different reps on 4 different days trying to get my phone activated. I will say that all of the reps I spoke to were very nice and did their best to alert, send emails, and get my issue resolved. Unfortunately, the results are the same. I was informed that the company recently migrated to a new system and was having come issues and backlogged. Uh, I think they should have told me the first day I inquired about the service. At least I would have known what to expect-a delay. At this point, I have lost all confidence in Hotwire to activate my phone service. Hotwire has lost credibility. In addition, they appear incompetent. I have wasted hours calling, being placed on hold, and waiting for a rep to answer the phone to end up in the same place as I started-no phone service. There is definitely a disconnect in their process. It’s very disappointing. At this point, I’m choosing to cancel my order and seek phone service somewhere else. I have wasted enough of my time. Good job Hotwire!6/4/2020-***UPDATE***This is an update to my previous post regarding my experience with Hotwire Communications. After my post and cancelling my request for phone service, the accounts manager, Korry Robinson called me to discuss what transpired. He apologized and explained why the process did not go as smoothly as expected. To avoid any more delays that he advised that he would be handling the situation if I still desired to obtain phone service. He made some calls and reach out to the appropriate teams to expedite the phone activation. He was prompt in his follow-up and informing me of where the team was in the process. To ensure that all bases were covered, he dispatched a technician to check the phone line in my home. I am happy to say that I have a working phone now. I know things happen but this is the type of customer service that is worth mentioning. Korry, thank you for going the extra mile and keeping the communication lines open to get this issue resolved. For now, I have added another star to the rating.
Kevin & Cynthia K.
01:20 26 Mar 19
Glad I've read these reviews prior to our community considering switching our current service provider. Doesn't sound like the type of customer service we need especially with a long term contract.
02:35 08 Feb 19
On 1/22/19 I called Hotwire Communications to schedule internet hookup at my new apartment. During that call it got disconnected with no attempt made by the representative to call me back. I called a second time and got my hookup scheduled for 2/4/19. My move in date was 1/26/19. I would’ve liked to have had it sooner but was told that was the earliest option. The scheduled time was 1-3pm on the 4th. I left work so I could accommodate the service technician. They never came. I called and was told the installation was actually scheduled for March 6th. The phone representative was apologetic and called to get more information. This call also accidentally disconnected. I called again to confirm the same. The second representative got me in touch with the first who let me know the service technician’s supervisor wasn’t available and that I could not speak with his supervisor. The next available installation date was 2/13/19. I explained this was unacceptable to place me back in rotation after this error occurred. She said she’d pass the message along to the technician’s supervisor.Here’s the problem with Hotwire Communications. They have a contract with my building and get paid out of my monies whether or not I choose to do business with them. As a result, they have exactly ZERO motivation or concern to serve their clients at this building or any other in which this arrangement exists. I would gladly pay more to a competitor if I wasn’t forced to pay them through my rental agreement. I plan to take my personal time to end this agreement with my building as quickly as possible. The other reviews here speak volumes. I have nothing against the people of Hotwire Communications. The problem lies in their business structure and organization, as well as the legal contracts in place that allow them to neglect clients while being paid anyway. Imagine if you could get paid for your job but not have to do it. Would you ever go to work? What do you think is human nature suggests?02/07/2019 Update: I was able to obtain a call from a supervisor that evening who was very apologetic for how I had been treated. It sounded sincere and they diverted a technician to my place the next morning who installed my services. The fact that an effort was made to right the wrong made a lot of difference. It should have been done the right time, but I feel it is justified to increase my rating from one star to three.
15:50 16 Jan 16
Our homeowner's association switch to Hotwire. I'm sure they did it thinking we would be getting more for our money, but there are a few things they probably didn't know that people should know before switching. First, we lose service at least once a week. This sometimes can be fixed by re-booting the system. Sometimes it takes hours for the service to come on again. It is annoying when it happens during a special event or sports event.The options we have On Demand are not as good as we had with Comcast. Hotwire's On Demand doesn't have CBS. We can't find many of the shows we had on Comcast. We have supplemented our Hotwire service with Netflex and Hulu to get shows not available through Hotwire's On Demand. This takes away from the savings we are getting from the switch.The wireless internet router they supply is weak. We don't get WiFi throughout our home. (Only 1500 sq.ft.) and don't' get WiFi at all out on the lanai or garage.Ask the questions and weigh what is important to you before making the choice to switch.
17:37 14 Jan 15
19:36 30 Apr 21
My router was working in one apartment and I moved to another apartment in the same building and now they say my router is outdated don't work and they want 200 dollars for a new one. I left the old router on and a few hours later I had internet and it was working.
20:59 22 Apr 21
Field techs are great people. Service is excellent when it’s working. If something breaks or if the service goes out in your home, it’s usually down for days. It appears that they have very poor internal quality control and communications between various departments.
12:32 13 Feb 21
Internet out over two hours, technical support will not answer the phone
00:13 29 Jan 21
Trash ! would not recommend
18:49 21 Jan 21
Hotwire Internet and TV services were installed in my community in January 2021. A day after installation, I called Customer Service because I was having issues connecting to Netflix and other programs. They CS rep wanted to charge me a fee to have a tech come to my house to fix. I said absolutely not as the service was just installed. A neighbor showed me how to fix. Since installation, my community has lost Hotwire video twice. Called CS again to say I lost my internet connection and asked for help getting it back. The first rep said "not our business, call your internet provider". Called another Hotwire rep and got Careena (sp?) who walked me through the steps to restore. Kudos to her. Lastly, I had an appointment for the installation of voice (land line) between 11:00 am and 1:00pm Called Customer Support at 1:30 to find out where they were? Said service tech should be there by 2:00. That's one hour late without a heads-up from the service person. In all I would give Hotwire a 4 on a scale of 1 to 10. Never and I mean NEVER had any problems with Comcast.
00:22 03 Feb 20
18:14 04 Jun 19
Wife and I were less than impressed with Hotwire internet and so we decided to try another service. My complaint is that when we cancelled Hotwire, we had just a few days earlier paid for the next month of service, and still had a few days of prepaid service due to us in the then-current month. Four months and two very trying phone calls later, we are still awaiting a refund for the service we paid for but did not get.
14:28 07 Nov 18
I live in a community with dozens of Hotwire customers. Hotwire advertises their extensive network of fiber optic cable. We've asked for that many times but still have the outdated technology.
13:27 23 Jan 17
Tech try really hard to please but are poorly trained. We're newbies but already our internet went down & we had to call & then 2 technicians came out. Internet service is fine when working same speed as Comcast who had the worst customer service on the planet.
Julian Di M.
17:03 11 Jun 21
Worse customer service ever. Worse experience ever. Run away. They miss appointments and show up 6 hours late and leave because the technician "couldn't find parking" LIES. They are unorganized. Unable to answer questions or don't have access to information. They hang up the phone on you. I've spent 4+ hours on the phone with them and been trying to get internet setup for days.This company is a joke, unprofessionable, unreliable, and will only waste your time.
23:09 03 Jun 21
Absolutely the worst internet service provider I've ever had the misfortune of being subjected to. TRASH
00:45 29 May 21
Absolutely terrible. 10 days to get a tech out to install. 10..... It's 2021. Having an issue now on a Friday night of a holiday weekend and they can try nothing remotely just a tech Sunday morning. A joke.
13:35 21 May 21
Pathetic service and no regards for someone else’s time. Sadly I had no choice since my apartment complex is only wired for Hotwire.
Malek El S.
23:18 17 May 21
Worst customer services experience and worst policy and just a waste of money, will never deal with the again!!
15:33 15 May 21
17:31 14 May 21
Made a billing error, promised to fix the mistake already twice, and 2 months later still cannot get it corrected. Customer service person was horrible and aggressive, did not find the record of the issue and kept repeating: "this is not my mistake" while representing the company. To be fair the second person was much more competent after i hung up. But the first one is the one who made me write this review. I would fire herUpdate to my review above (May 2021):I wish that 2 months later I could have provided the news that the issue has been fixed and the company has mitigated the problem. Unfortunately this is not only not the case but it just keeps getting worse:1) I had 5 customer service calls since then.2) Every customer service call lasted 30min - 1 hour until they pull up all the backlogs from the previous conversations and I repeat my story again.3) After every customer service call I was PROMISED by the customer service person that the issue will be resolved in 24-48 hours, and they would contact me to confirm4) As you can imagine nobody ever contacted me back after any of our conversations within the promise timeframe, and I had to repeat the process again5) Customer service people were saying that they see the backlog of my calls, but don't know why no action was taken within the company - and just kept submitting the request internally through their system with no actionsMy questions are: a) Why do you promise that it will be resolved in 24-48 hours 5 times in a row with no result, and why do I need to believe you this time? b) Why is there no action take inside the company despite the log in the internal system? c) If there is a problem - why nobody contacts me back, but put it on my shoulders to call again and waist my time repeating the same storyI know some companies can be chaotic and ignore individual users, but this is beyond unacceptable. Maybe their strategy is to make this process so painful for me that I just give up and settle this erroneous bill. But i wont! This now a matter of principle to me.Reading some other reviews below it seems like a common thing to do for them - generate random invoices, and then make it your problem to prove they are wrong.The bottom line - if you ever have a customer service issue with them - this is going to be a nightmare for you at no fault of yours. I am only using them because of the HOA. If you have a choice - stay away from them, it will save you a lot of nerves!If I could leave negative starts for the customer service - I certainly would!
13:43 08 May 21
The hotwire on demand menu is difficult to navigate if you want to watch recent past episodes. The episodes take too long to appear on demand . Terrible set up. They should use the Xfinity model much easy to navigate. My community switched from Xfinity. Big mistake.Xfinity to Hotwire
17:40 01 May 21
Hands down the WORST service out there
13:21 27 Apr 21
If I could give a “0” star review I would. We were forced to use this backward company when we moved into our new home. I have to believe someone got paid a lot of money for this company to still be the ISP after 10 years. Service is slow and very spotty. I work from home so dependability is of primary concern and we do not have that. When there is an issue you can’t even get them to answer a call or chat. They ghost you. I may have to get a hotspot from my Mobil carrier if this doesn’t get better.
19:57 25 Apr 21
I keep receiving false bills from hotwire and now even from the collection agency. I can only warn to open an account with hotwire. you may ruin your credit history.
08:09 18 Apr 21
23:22 13 Apr 21
The hoa people thought it be best if hotwire be the only service provider. Terrible idea the service is horrible. I'll never move to a place that you can only use hotwire again.
23:29 07 Apr 21
Absolutely terrible internet and cable service. My elderly mom has been without internet and cable for just about a month now. The techs have been out to her place several times and claim to have fixed the "problem" but the internet and cable go out again about two hours later. This is unacceptable!
22:58 07 Apr 21
I WAITED 30 MINUTES ON THE PHONE AND LISTENED TO MUSIC they PROVIDE NO SERVICE THEY CUT OUR SERVICE SAYING PAST DUE AND ASO SAID NO BALANCE WAS DUE ON THE RECORDING
20:10 05 Apr 21
The worse company, unprofessional and untrained staff
19:53 01 Apr 21
it just seems like it not even a real company.THE MOST UNPROFESSINAL TEAM, MOST UNPROFFESSINAL COSTUMER SERVICE. JUST SHOCKED BY THE WORST SERVICE IVE GOT IN MY LIFE!!! NO ONE EVER ANSWERS TO YOU, THEY DON'T CARE ABOUT THIER CLIENTS!!!!! DO NOT GO WITH THEM UNLESS YOU HAVE TO!!!! TRYING TO CONNECT WITH THEM OVET A MONTH AND JUST SHOCKED BY THE DIFICULTIES TO COMMUNHICATE WITH THEM! PAM ANDREWS IS HANGING THE PHONE CALL IN YOUR FACE THE MINTUE SHE HAS NO ANSWER TO YOU! THEY ARE SO DISSRESCPEFULL AND UNPROFFESSINAL
19:52 01 Apr 21
Worst worst worstttttt service I have ever got in my life!!!!!!!! Do not make this mistake and go with them!!!!!!!!!! I’m just shocked it’s a real companyPAM ANDREWs is hanging you the phone to your faceSoooooo disrespectful !!!!!!!!!!!
22:28 31 Mar 21
I want to let you know you have a customer service rep by the name ofAshley GREENWHAT A CARING AND HELPFUL PEOPLEIM A SENIOR CITIZEN AND SHE HAD PATIENTS AND REALLY WHEN OVER AND BEYONDONCE ANOTHER YOUR VERY LUCKY TO HAVE A EMPLOYEE LIKE HER
18:58 30 Mar 21
Worst Unprofessional non responsive company ever Having a pool in stalled in my backyard 811 contacted everyone they needed to sign off on an open ticket that there were no utilities or cable lines in my backyard. Hot wires the only one not to respond. As of today they have to midnight to sign off on this ticket. When I called him spoke to mrs Frankle she did not understand what I was even talking about. She said on recorded live for me to call back 811 they handle it she doesn't. Then called 811 on a 3 way call and had 811 explain it to her with as she didn't decided to defend herself saying she called dispatch and she told no dying. This company is a joke in there delay might pull dig. Ps In my mother's community they just switched over to hot wire 2 years ago and it is the worst my parents can't stand it
17:28 22 Mar 21
If I could give no stars at all,I would.I've sent my warranty deed,to the email address that were provided to me.Then ,finally get a representative just to say there unable to see it.Been calling since 10:45 am today,still did not resolve my issues, been disconnected over three times,provided representatives with my contacts information.No one ever call me back.If this how there services,reputation are.
00:20 19 Mar 21
They take advantage of people in 55+ communities. They have a “deal” which states the internet is free for 6 months, then $15.99. What they fail to tell their customers, which is in the fine print, is that it will then go up to $29.99 6 months later.They are doing this to older people on a fixed income. They are the lowest.
00:38 18 Mar 21
Hotwire Communications has been a disappointing experience. There is one star to enable the post. My community uses them for cable service, so no other option is available at the moment & clearly they use that to their advantage.Hotwire Communications was paid to provide tv service which they did not provide for 4 months. However, they take no responsibility, no accountability nor any proactive steps to resolve this liability on their part. Their handling of the matter is very nonchalant & each time they are contacted it’s just one person passing a hot potato onto another. I am even more so disappointed that this is a woman lead business, yet the reps & techs are quick to tell you that your tv is the issue instead of doing their job. It’s like relying on the professional judgment of a dishonest auto mechanic. This is subpar cable service.There were issues with getting the cable service up and running for 4 months- imagine no tv in a pandemic. Once you call to trouble shoot, the rep quickly tells you it’s your tv that’s the problem. I requested a tech to come out, who simply switched the batteries in the remote, replaced the remote on other occasions, and each time assured the tv is the problem & a new tv is needed - very lazy service & easy excuse if not properly trained.I had doubts, and contacted a manufacturer preferred tv repair shop - (mind you to handling & delivery of a large, pricey, flat screen is not cheap or hassle free.. but imagine the loss if I had thrown it in the dumpster!) the tv repair shop found nothing wrong with my tv & said it had been displaying beautifully in their shop for 7 days, the problem is the device connected to it, pick it up to avoid delivery charges - they didn’t even feel right to charge me a dime. Absolutely disgusting the cable company should say it’s the tv. Reached out to Hotwire again - this time they sent a new clearly more experienced tech.. who lo & behold switched the cable boxes Twice! the same day (this c/o clearly has cheap software in those cable boxes), but thankfully since, the service has been working.However, they refuse to reimburse for the full 4 months of lost service - & offer a credit limited to $50. They claim my HOA should refund instead & also suggested I carry out this follow up myself, though they have a community representative for our community fully aware of the matter. Absolutely disappointing service.
15:17 14 Mar 21
Honestly traumatizing. We have had issues with them sending us incorrect bills since December 2020. I have spent at least 5-6 hours of my life on phone calls and/or on hold with Hotwire in order to resolve the billing issues. I am always told they will be resolved and they never are. This came to a head last week when they SHUT OFF OUR INTERNET for not paying a bill that was THEIR MISTAKE. We had to spend even more time on the phone with them, they said it would come back on within 24 hours and it didn’t. For some reason although they had the nerve to cut off our internet remotely for their own mistakes, they can’t get us back online. I had family in town this weekend and we were unable to enjoy internet or Netflix or anything. Not to mention I am worried I will have to take off work unpaid if they can’t fix the issue by tomorrow. A technician is being sent today to hopefully resolve our issue but that also means I have lost a full valuable day of my weekend and with my visiting family in order to wait around on him. Completely unacceptable in every way. This company should be ashamed of how it treats people. Unfortunately we have no choice as we are tenants in a building who’s HOA chose Hotwire, but we will be filing a formal complaint with the HOA as well hoping they will make a change after their contract with them is up.
03:14 13 Mar 21
Customer service is terrible! We’ve been trying to set up an appointment for almost a month. I’ve called and called and when someone does call me back it’s only to say they’re going to call me back. We waited for over three hours on Monday and no one showed up. After I called our Rep who has only answered his phone once ( and not on this day), ironically we received a phone call from a lady in Ft. Lauderdale who told us our Tech called in sick. She said she would see what she could to to move us up on the schedule and would call me back. Two days later I called our Rep again and left a voicemail. When he called back the next day he said he would call me back after I expressed my frustration, but that has yet to happen. Today (5 days later), I received another call from a lady in Fort Lauderdale who explained that the appointment we have next Wednesday ( which we were never told about) had to be cancelled because the Technician decided to go on vacation and she had to reschedule us for next Friday! Once again I explained we’ve been put on the back burner for a month. She said she would escalate our installation and would call me back! Didn’t happen again. This is the service our condo association is contracted with and we are new customers. After reading all of the negative reviews about Hotwire, we will be talking to our Board about changing service.
14:53 12 Mar 21
Worst customer service. Wifi went out and they were not timely about providing assistance when I called multiple times only to be put on hold and have the call dropped. I would recommend going with another service with better customer service and that is more reliable.
11:25 07 Mar 21
They do a very poor job of communicating with customers. We had an appointment set for installationon 3/6/21 and the tech didn't show up in the 2 bour window. I called customer service and was told my appointment was. rescheduled 3 days later without notifying me. When I asked why the agent could not tell me until I pressed her for a. answer and she admitted they are short staffed with field service techs. If my Condo Association didnt have an exclusive contract I would take my business elsewhere. I would Never reccomend this company because they don't keep their word.
20:11 06 Mar 21
Not good...at all.Forced upon neighborhood.Need Comcast back
15:43 06 Mar 21
Worst cable/fiberoptic company on the planet! Do NOT allow your HOA to even suggest this company to you and your community. It is painfully obvious after reading some glowing reviews on their own website that they were all written by property managers and NOT actual residents. Property manager's pockets must benefit by selecting this company. Fiberoptics makes absolutely no difference in the quality of television viewing, internet runs at a snails pace and wifi is weak. Even worse then that - they are notorious for huge billing errors! Continually over billing by hundreds of dollars a month. In their contract we all were to get voice remotes which had to have been manufactured by Mattel. Long, skinny does not recognize voice commands and does not have a back light making it useless when watching TV at night in bed. No cable company we have ever had has sent us a letter such as this!
21:26 03 Mar 21
If it was posssible to give negative stars, i would. In beginning of December 2020, I contacted Hotwire to put me in a new bundle service plan to replace the bundle plan that had expired after one year of contract in the new community we moved in at Enclave at Boca Dunes. They confirmed and even came and installed a new home phone line. Since then, I kept on getting incorrect bills with no credit given for the bundle, all services being charged separately. Made a huge difference on the bill. After 3 months of calling in and being promised that it will be taken care of, the Hotwire Rep. today admitted that I was lied to. Hotwire does not allow us to get into any bundle package after the initial one year promo package expires. How is this possible in 2021? They are trying to squeeze us because the builder gave them a monopoly contract for the community. Cannot wait for HOA turnover to throw out Hotwire from the community.
14:15 03 Mar 21
I moved in on the 27th and have been requesting a technician to come to connect my internet. The only availability I was offered for a technician to come and connect the internet was today (Wednesday 3/3) from 2 PM to 4 PM. I work remotely and my job and business depend 100% on the internet. I got a call this morning to have my appointment rescheduled to 6 PM to 8 PM after I have cancelled my meetings to accommodate. I am extremely disappointed by this service and considering reporting this business to BBB. The building I moved to is only contracted with hotwire, and getting another option is not an alternative. In addition to all the hassle, Hotwire costs twice as much for the same internet as 1000.
15:59 25 Feb 21
Its shocking what i have experienced with this cable & wifi company and the costumer service gets worst every single day. They barely have staff available in the Miami area and i was re-scheduled 2 times (last minute & the first time they didn’t even call to let me know nobody was coming) for my installation and had to wait over a week after i moved in to my new apartment for them to install my internet, when prior to that i had an appointment set up for more than a month in advanced, later not even a few days after the installation my internet stopped working at all and they’ve YET to fix it (i am currently still with no internet for days), I sometimes work for home and it puts my job at risk, so if you work from home i do NOT recommend this company at all, because even when I explained to them i work from home and i could get fired so i needed the wifi fixed ASAP they did not care at all. Its sad the service does not meet the expectations because i pay a very high price for my internet to be one of the best ones out there.
22:30 23 Feb 21
It’s a dam shame that a person has to be on hold for hours to resolve an issue at no fault of their own. The staff is nice nasty. Tell you they can’t help and transfer you over and over again. Then tell you that the department you are typing to reach is close at this time please call back tomorrow. I would never recommend anyone to get this service. It was not my decision to have them but have to make sure my sister credit doesn’t get messed up with this foolishness.
15:29 20 Feb 21
20:17 19 Feb 21
3 weeks waiting for the technician, I cry, almost have a heart attack, but they font care at all. I work in a company that rents apartments for vacations, every time something doesn't work in a unit, cable or internet, and I call a technician, they come knock and if there is no one they leave. It's obvious people are on vacation are supposed to call me 10 minutes before, but they don't I find it inhuman to stand for 2 hours at the door waiting for them, since people who come on vacation will not allow me to come in and stay with them or in their unit to wait for the technicians. I have spent 3 terrible weeks, of disagreement, that they do not listen to me. I have spent 2 hours in a lobby watching elevators, and even so they arrived without what I needed optical fiber. Call any number and not the one I ask for, I never saw or experienced anything similar the cable and internet service is very good, but, the technicians are a terror, they have no consideration for anything.
16:16 19 Feb 21
Scheduled this instalation two weeks out asked for a day off from work, the "technician" came out at the appointment time 8am-11am(8:15arrival). I saw the Hotwire utility van pull in my driveway and leave 5 minutes after arriving they NEVER MADE CONTACT OR STEPPED OUTSIDE THE VAN?!! No call no email no text of any issue,giving them the benefit of doubt i wait until 10:30 for them to them me there was an issue with my breaker? They will contact to RS once they fix the problem?And we all know how those call backs go. Lesson Learned back to spectrum i go 🙁 and i was really excited to try them out.
16:43 17 Feb 21
This company is a straight up joke. If you are in a building that has them, get anyone else. Literally COMCAST was better then them, and these positive reviews are all fake. It's clear they are written by the same person, they all follow a pattern- naming employees by name and the community in which these people supposedly live, and many mention a previous issue with the company that was resolved.
13:16 16 Feb 21
My personal experience has been awful. Unfortunately the fastest speed in Timothy Landing offered is Internet15. So, not only if the internet slow they don't do weekends or set appointments after 5pm. They have made promises to me about correcting my service and getting me up and running with no shows or telling me I was not on the schedule. I feel after calling everyday since my original installation they would be more willing to make it better. I've already gotten my first bill and have had no internet since it was installed. Still trying to get service at my home.
16:02 05 Feb 21
I’ve been calling since MONDAY, trying to get internet service. I was transferred several times, didn’t report the representative that transferred me after I asked for his name because of the way he was talking to me. I spoke with someone Tuesday and she told me I have to wait 72 hours for a response. My landlord told me I have to send over a copy of my lease agreement. I did that, and proceeded to call the next day to speak with someone in regards to that. They told me because of my area code they would have to get a representative to call me back in the area I’m in, and I should receive a call pretty quickly. Well it’s Friday, I still don’t have internet or an appointment, or call back. And I’ve been calling for the past hour and a half. Of course no answer. When someone calls back, make sure it’s a manager!
Alpha Combat G.
00:13 05 Feb 21
Worst company I have ever worked with !Don’t bother, you’ll be paying for service you aren’t receiving.They have the worst WiFi you can imagine !The WORST!And even worse customer service, management and technical Support .
22:10 03 Feb 21
Terrible communication in every way. I like the product but don't care for the company.
Nana Aba A.
19:46 28 Jan 21
17:29 27 Jan 21
Absolutely Terrible Company. If your apartment complex is in an exclusive deal with this company, run away and don't look back.
18:25 19 Jan 21
I HAVE CALLED 9 TIMES TO TRY AND GET HOME SECURITY SET UP. NO CALL BACKS. WORST COMPANY GUESS THEY DONT LIKE NEW BUSINESS
13:36 19 Jan 21
This company cannot even handle the simple task of setting up a recurring transaction. Not a single attempted/denied charge was made to my card from Hotwire, yet they had the card on file for the last 12 months. They will look to squeeze every last drop of money they can from you. I cancelled my account in early December, they call me in January telling me I haven’t payed for January ....
Anthony Scuderi Jr. CLU C.
19:12 18 Jan 21
So far my experience with them has been a nightmare. We had Xfinity and DirecTV for years and never had an experience like this. In the home a full 35 days and still have no phone and super slow internet. 10 calls later and hours on the phone and it is still unresolved. They promise calls back and a full resolution to the problem to no avail. Even when I call up to check on the progress of things, I get all different answers. Just spoke to a nice young woman Rachel who scheduled a Saturday appointment to resolve both issues. I am fully expecting a credit for what they have put us through. I will update the rating once the problems are resolved and a substantial credit is provided. Let's hope!
23:58 14 Jan 21
20:36 04 Jan 21
TERRIBLE COMPANY. INTERNET IS WEAK AND IS CONSIDERED PEANUTS COMPARED TO OTHER INTERNET PROVIDERS. After having an appointment today, the guy checked into my building and never showed up too my room. Frustrated, I called hotwire to figure out what happened. Currently been on hold for over 40min and been told that nobody was suppose to come to me. UNPROFESSIONAL SCREW YOU GUYS HOPE YOU LOSE EVERYTHING
16:47 01 Jan 21
If I could I would rate Hotwire communications a -5(negative 5). The internet, TV, phone CONSTANTLY goes out. I will never recommend hotwire to anyone.
09:54 24 Dec 20
Two tech appointments. Zero results. Maybe after Christmas........or New Years.
16:46 25 Nov 20
This is not a consumer friendly company. We are having a periodic problem with one of the tv boxes in our home and Hotwire will not replace the box to that tv set until a technician comes out and states that it is the box that is the problem. So now we have to wait until the tv box fails again (which it did 6 days ago and 2 days ago as well as today) and then we will not have any tv service until one of their technicians can be scheduled to look at the box.. This problem has been going on for several months. Seems like Hotwire is competing with our prior carrier, Comcast, for the least consumer friendly company!
20:36 16 Nov 20
terrible customer service; sat on hold for more than an hour. Business internet is down which means phone lines are down; I will be switching services ASAP; now with Spectrum and could not be happier!!
19:17 11 Nov 20
My CAC C.
17:22 10 Nov 20
There are many providers for TV and internet service; however, the technicians do not know or understand how to program a remote when you have a Smart TV. I would not recommend this company to anyone. Customer service is lacking, pick up from their store, your remote control, and no follow-up after techs have been to your home, to finish the remote instructions. I'm still using 2 remotes after 2 months.
21:40 09 Nov 20
Do not trust this website. Looking for a rental car online at hotwire Says $18 A-day 33 after taxes or different car for 20 but get cheaper prices on the app download the app so I do that and the same cars $19a day 34 after tax??? False advertising do not get the app! It is cheaper online!!
Dennis Shelton, S.
00:24 25 Oct 20
Horrible service and horrible customer service. Our community made us use this terrible company! Don’t use and run away when they start lying to you!
16:57 09 Oct 20
This was the only Wi-Fi allowed through my apartment complex. Didn’t need cable, but they said cable was free included with the Wi-Fi that was $100 a month. Not only have they been charging me the last 4 months after I moved out and disconnected service, I found out Wi-Fi was very cheap and they were charging me for cable, HBO, and DVR boxes I never asked for. If you’re stuck in an apartment building forcing you to go through Hotwire, run. And run fast.
01:06 03 Oct 20
Mike Honorio is terrible to deal with. We left our unit in February and he is still trying to charge us an additional 2 months despite having tenants take over immediately following our leave. He is trying to collect TWICE on one unit. Horrible customer service, if I were you I’d RUN from Hotwire.Update: No one has reached out, they couldn’t care less about their customers.
15:19 01 Oct 20
Not an easy bill to pay, couldn't get online to work. So you have to buy a stamp or walk in to office in Salisbury. Covid made it hard to walk in.So service turned off non-payment.Now the fun part. You have to physically walk in to main store to have service restored. that is not a typo.Otherwise look at one or two days before someone responds to your request. Do not listen to customer service, call technical support. They will tell you go in to main office reconnect service.This is from a tech provider ... = /
18:01 30 Sep 20
issue is currently being addressed.
03:05 26 Sep 20
A contractor cut my cable. Have been trying to get them to come out but they won’t even set up a date. The last call I had with them the person on the call said she’d send an email to a supervisor. Then she hung up. Still waiting on the supervisor with no internet or TV. Terrible customer service.
13:43 04 Sep 20
These people shouldn’t even get no one star I have been waiting on someone to come and install internet and cable since Tuesday and have heard nothing this is crazy. I haven’t even used y’all yet and I am already to the point where I’m about to cancel all services
15:32 31 Aug 20
I'm supposed to have 200 mbps internet connection but it barely reaches to 40 mbps, if we are lucky enough to have a connection.Hotwire recommended me to upgrade my modem, router and computer. After all extra expenses I still have no reliable internet service.My son takes online classes and exams. Right in the middle of his online exam the connection goes off and he has no chance for a second attempt.I really wanted to support it since it was local and ran by the city but after being sold to a private company, there is no reason to keep it.
16:31 10 Aug 20
Absolutely the worst customer service with any company I have ever dealt with.Been without internet for almost a week, cant ger no answers.....STAY AWAY FROM THIS COMPANY!!!
21:27 05 Aug 20
Since I've got my cable turned on by hotwire they have been giving me issues. Lost a payment, cable was turned off because I was late 35 dollars. I do not recommend this cable service to ANYONE. Its always something and I'm very displeased with the company at this point. Worse service ever
Jesus Goes F.
21:56 16 Jul 20
I canceled the service and immediately got charged for unreturned equipment. I didn't get a box shipped to me to return the equipment. And it's only been 2 days
01:15 01 Jun 20
22:27 29 May 20
16:56 22 May 20
We recently moved into this community which forces us to use Hotwire communications internet .I upload videos online for my business.I am not exaggerating but I unable to livestream and get my business going . Their internet connection is terribly slow and upload speed is nuts.I called customer service they charged me extra $99 per month to get top speed but still I amUnable to livestream .Their terrible customer service is late as on hold and I am loosing so money because of them.NEVER EVER TAKE THEIR SERVICE IF YOUR BUSINESS IS ENTIRELY DEPEND ON INTERNET .
12:38 15 May 20
Worst communications company ever. They are the communications/internet company in my neighborhood so I have to use them or pay their fees on top of the company I would like to use. They have the worst service ever....don't use them if you don't need to......
23:12 14 May 20
Legitimately the worst tv and internet. It goes out weekly. WEEKLY! Our entire neighborhood is stuck under contract for another 5 years because of the developers, so we have no choice but to just deal with it. Our FB page is literally flooded each time (read: each week) with confirmation numbers of reports to Hotwire because if you call, they say there’s “no outage” or “no reports of issues” when there are at least 49 of 111 homes who have already called...at least right now while I’m sitting on hold. Sometimes when it goes out, they will say that it’s raining “somewhere”...like as in somewhere in the US. Yes, it is likely raining somewhere in the US, but it’s a beautiful day here and our services aren’t working. Avoid this company at ALL costs. DO NOT BUILD in a community that only offers them as an option. You will regret it for at least 7 years and if, like us, your contract renews every year for another 7 years, you will basically have to work from Starbucks to get anything done.
02:23 28 Mar 20
Most awful internet I have ever had. Less than 1mbps download speed almost every day for three years.
15:11 11 Mar 20
They are the internet provider of our subdivision and the internet is consistently slow or not working. We have outages on a weekly basis sometimes for 2-3 days at a time. I would never recommend their internet to anyone.
02:41 12 Feb 20
Horrible,run as fast as you can.
22:04 07 Feb 20
I am forced by my leasing company to have this travesty of a company as an cable and internet provider. I experience constant disconnects, issues with connectivity when we only have 2-3 devices connected. They signed an exclusive deal so no chance of competition which is understandable when you can’t compete on quality of service
17:34 20 Jan 20
I currently have Hotwire Communications as a part of my apartment complex lease. It is the worst and slowest internet that I have ever had (I do not game, stream movies, download large files, or other activities that may impact the speed of the internet. Essentially, I pay $70 per month for little internet and very poor cable options. In addition, the customer service from Hotwire is deplorable. If you enjoy spending hours on hold trying to get one question resolved, while paying too much for very poor service than I suggest you look at Hotwire for home internet and cable.
08:13 02 Jan 20
I just moved into Grand Paradiso community in Venice. This service is the worst. Bringing the community down. Older folks dont care as much as the newer younger residents do about what they're watching. I cant stream anything. This is the worst ever
22:42 27 Dec 19
Refuses to carry NBA network because it costs THEM too much... maybe that’s what you should be using our exorbitant cable bill for.
14:15 29 Nov 19
I have this internet as a part of my HOA package and it’s terrible. The prices to upgrade are 3 TIMES as much as other providers. At any given time my internet will slow down to a crawl making me unable to work from home without paying exorbitant prices!!!!! I’m going to request we change internet companies as soon as possible!
02:49 15 Nov 19
After setting up my internet, I asked when my first bill would be due, they simply said “It’ll be sent to you”. Well, it wasn’t so then 2 payment dates passed. Without any sort of paper bill or email notification. Contacted their customer service and apparently the individual who set up my account “didn’t have my email address“ (eye roll). I made the payments and set up auto pay, the third payment came out fine. So randomly, I logged into my account and find that despite auto payment being set up and my card info being all correct the fourth payment was not taken. My email is entered as well and I still wasn’t notified of the issue.The chat people are nice, but unhelpful. I pay all of my bills online and always have, I have NEVER had so much of a single issue with any of my bills. It’s frustrating. So save yourself the stress and find someone else. I don’t know how difficult it could possibly be to take out a basic monthly auto enrolled payment and then email someone if it doesn’t go through. This is the 21st century for Pete’s sake.this company is incompetent at best.
15:36 01 Nov 19
Worst company I’ve ever had internet with . Save yourself some money and don’t go through them even if you have no other company to work with . Their customer service is awful as well . In order to get your money back because of a mistake on their part it will take 6 weeks . And chances are you won’t receive it ( I never did ) . Every associate you speak to will tell you a different thing .
16:38 25 Oct 19
I absolutely hate our service! Cable has has freeze ups and random green squares on our tv screens on both TVs. Internet you have to provide your own router which we WERE NOT TOLD when we ordered our service. While the techs were at our apartment my husband had to run to Walmart to buy a router. If we have a need for tech support we have to know if it's a router problem to call Netgear or a service problem to call hotwire. The techs came did our install and installed the router on one wall and on the complete other side of the room the cable. We wanted them together as we need the blue ray wired to the internet for our streaming. I called to have the router moved and the price to do this was starting at $85.00. I could go buy a new blue ray for $20.00 lee than having them move it. I hope the mngt of our apt complex changes policy soon so we can get rid of hotwire and go back to xfinity like we had prior to moving here. Just horrible and completely disgusted
20:48 03 Oct 19
22:32 10 Sep 19
If I could leave ZERO reviews it would be too many stars. We are bound by our HOA to use Hotwire. They provide terrible service, and their internet speeds are dismal, if not non existent. I had to have another company install an internet line, so that I could work from home at added expense. Hotwire doesn't care - customer service is non existent. Horrible internet speed. How does less than 0.1 download sound to you? What a monthly rip off - for 13 years.
19:31 08 Sep 19
One star rating is too generous. Hotwire does not deliver service levels as stated in a contract with our HOA, not even close. Many residents in our community work from home and are unable to be productive due to non existence of internet. It is unacceptable and they continue to ignore trying to resolve the issue in a timely manner, often times ignoring complaints made or denying there is an issue at all.
16:13 08 Sep 19
I wish Google had a rating below 1. I have lived in a community I just love that is tied into a contract with Hotwire. The service is disturbingly awful. Spotty at best. Broken at worst. There have been countless days and weekends where our entire neighborhood was getting either no internet service or less than 1Mbps download speeds. This company is a joke.
00:03 08 Sep 19
ABSOLUTELY THE WORST SERVICE EVER!!!!!
19:10 18 Jul 19
They’ll randomly show up at your door and tell you something is wrong with your box instead of making an appointment. Nothing was wrong with my internet or cable boxes. Unfortunately, I moved to an apartment that only accepts this company for internet and cable.
16:23 03 Jul 19
How this place is still in business is one of the mysteries of the universe. Horrible horrible customer service, outrageous prices, the only reason anyone stays with this company is because it’s the only service offered at an apartment complex. If you work for Hotwire..........GET A NEW JOB!!! This company will be with Blockbuster and Kodak. Gone!!!!!
20:09 24 Jun 19
John with Hotwire was completely unable to be of any assistance with my call and concerns. Not a good way to start with a new provider. The customer service team should be provided with information to assist the customers. 🙁
10:27 19 May 19
If you want the worst internet this is the company to go with and big apartment communities like uptown in n Cape Coral use Hot wire that have 10 year contracts sometimes longer uee Hotwire for internet and cable TV. Always check your cable / internet options before trying to get an apartment that uses the worst company.by the way Uptown costs hundreds of dollars just to see if you qualify and if you don't qualify you'll loss that money after you're jot qualified, so it's like giving them hundreds of dollars for nothing except being told you can't live here, rich people scaming hard working people out of money while doing background checks etc that cost uptown next to nothing!!
19:23 17 May 19
I also had a terrible experience with Hotwire during the changeover from Fibrant. First, it took 6 hours. SIX FREAKING HOURS to get any internet into our building. Then, we found out after the tech left that several switches and a gateway had been rendered inoperable. That left us to decide if we wanted to try the fix a senior engineer had offered but was not supported by the manufacturer or replace the equipment. We chose to replace. Finally, our caller ID has stopped working. When you ask tech support they advise that this function is contracted to another company. This is the case for at least 2 other businesses in the area as well. Also it seems a bit odd that all the positive comments are the only review these people have written. Almost like an attempt to bury the real people who have actually had similar experiences to mine... This company has been a nightmare and every person or business in the area that has dealt with them feels the same. Do not let these reviews that are disingenuous at best and outright lies at worst fool you into trusting this company. Did i mention that they also removed a tv from the wall and failed to mount it back??
03:52 10 May 19
This company is garbage. Screwed up the price on my bill and are too incompetent to send me a new bill with the correct price. Have spoken with no less than 10 representatives who say with conviction that they will take responsibility to resolve the issue and absolutely no follow through.Audio on cable goes out, how does that even happen?
02:43 01 May 19
Internet and cable went out in half our neighborhood. They tried saying my house is an isolated incident and someone will call me in the next 24 hours. I WORK FROM HOME! Support tech sounded poorly trained and uneducated in his field. They dont care about customer service because they trap communities in contracts and ownership of fiber optic cables. They dont care about service, people or communities! They only care about the almighty dollar. Horrible company.
12:16 27 Apr 19
Horrible! The worst!Fribrant was much better than Hotwire! Hate that they took over! Worst customer service ever! DO NOT USE THIS SERVICE!!!!!
02:40 11 Apr 19
Hello all...I’m here to join in on the horrible Hotwire reviews. If you’re not required to use them...STAY AWAY. I move down into a new home and there was no fiber wiring done. I’m going on week three and still have no internet. Upon calling them, I got few promised call backs. Most of my phone conversations were met with answers consisting of “I don’t know” and extremely long wait times to speak with people that couldn’t help me.I watched them tear up my yard yesterday digging for fiber and I am still waiting for services. Also the job done on wiring was pretty terrible. I don’t recall ever having (or seeing) a setup with wires hanging out of the wall...One technician did come out to connect the TV services and he was pleasant.If you don’t have to deal with them....RUN AWAY! There’s a reason they have 1.7 stars...UPDATE - 4/10/2019Appointment was scheduled for someone to come out and fix internet. Someone showed up a day early while no one was at home and NO ONE showed up when we actually planned to be home for the real appointment. Also, cable still laying above ground in my yard....
12:14 10 Apr 19
19:13 02 Apr 19
Didn’t have a choice when my city provider switched to Hotwire! Canceling today. HORRIBLE service in every aspect.
05:26 13 Mar 19
Hotwire is the single most awful company I’ve ever used. Literally EVERY single Hotwire product I have in my house breaks down constantly, and when it does work it has the worst performance I’ve ever seen. For instance, one of the product I have is their Fusion WiFi router and half of the time it would take you over five minutes just to load anything and the other half of the time it just fail. The only reason I’m using this garbage is because my neighborhood is requiring everyone to use Hotwire. And because of this reason I despise my neighborhood for even associating themselves with this abomination of a company. In short, to any who’s even considering buy anything made by Hotwire, DO NOT BUY IT! It will be the worst investment you’ll ever make.
Becky F C.
04:12 23 Feb 19
WORST cable TV and internet provider I have ever experienced. Save yourself from a horrible experience and use another service company!!!
20:32 17 Feb 19
These people are scammers. Never open an account with them. They make underhanded deals with apartment communities to scam you together. By the time you’ve been paying the bill in yyour rent for months Hotwire sends you their bill which has never been paid. I’m 650$ short so far. And I use Google fiber only. Still paying for service I can’t use. Thanks for nothing Hotwire scam machine.
01:12 10 Feb 19
Sorry sorry sorry company.
21:54 29 Jan 19
This is the worst company. So unorganized.
19:23 07 Jan 19
Hotwire is a FAILURE! There is no service function. I pay some $91 per month to be placed on hold for 21+ minutes when I called to increase my service. There is no 'management' involvement to call. Whatever you do, Avoid Hotwire... - Bill Hackaday Jan. 07, 2019
14:29 19 Dec 18
Hotwire holds a decades old contract at our neighborhood, Riomar in Sarasota FL, where they only provide 3-10 Mbps (all of the homes around our neighborhood have 300Mpbs and faster connections). They refuse to negotiate, to upgrade our network or allow another provider to come in and replace them.We are down on a daily basis and anytime after 4PM the speeds are less than 3Mbps, below our contracted rate. It is impossible for our children to even do their homework. Forget trying to stream Netflix or other services.Even our phones which some of the elderly residents rely on to dial 911 do not work a good portion of the time.
14:23 18 Dec 18
Horrible customer service, erroneous charges, and complete incompetence. Beware of this company!
11:53 22 Oct 18
This is actually a review I should have done years ago but I feel that I need to do. This company does not try to solve customer's problems, at least on the residential side. I would connection problems when it rained or when they were working on a different unit in my complex. If there was tech working next door and my service was disconnected. He wouldn't look at what he did to disconnect me. As I work from home, I've lost several days of work because of the poor service I received from Hotwire. The other tennants complained as well. My complex eventually successfully sued to get out of Hotwire's contract and was able to have Comcast/Xfinity to service the complex. I am completely satisfied with my new service. If Hotwire plans to stay in business, the need to do a whole lot better with customer service!
16:05 18 Sep 18
23:31 14 Jun 18
Fiber cable my A**! The worst internet ever! It is down 3-5 times a week! DO NOT GET THIS SERVICE!
18:17 13 Jun 18
Horrible company... was on hold for 18 minutes to be helped about an outstanding bill. This is the first bill I have received from them since I have acquired their service 2 and a half months ago. Come to find out the lady that I signed my contract through butchered my email address. I even emailed her about 3 weeks ago about not having my account number or have received a bill and I still have yet to get a response. This company makes Comcast look amazing. Another note their customer service is the worst I have ever had to deal with.
22:58 15 May 18
Worst cable service l have ever had like there 30yrs behind unfortunately l'm stuck with them
23:57 13 May 18
This is the worst cable provider I have ever had. Almost every time it rains, our community loses our local cable channels, and when you call them ( if you get an someone to answer ) you get the run around and no clear cut information. It really is frustrating!!!!!!
17:14 23 Apr 18
Horrible company and they obviously don't care as long as they can cash your check every month. Have been with them for 7 months, Internet is a constant problem and this weekend the whole service went out and they said they'd be happy to have someone out Thursday. There is they? It was Friday evening when they got the call. Work from home in more often than not I have to go somewhere else to get an Internet signal, 3 trips to repair the problem and still the problem has not changed.
23:49 26 Mar 18
Stay away at all cost if you can.I got connected with hot wire on December 11th 2017. Since then, multiple attempts have been done to try to rectify the problem with the signal.Several time per day every thing goes out, no TV, no phone, no internet. They have change fiber optic, modem, receiver, they have even changed the port to which I was connected and even done some other work remotely. I am paying about $200.00 for this . The worst is that they have an exclusivity contract with the complex where I live.I found out that it seem that this is practically the only way they can have money coming in. luring some multifamily housing company to lock in a 10 years exclusivity contract with them.do yourself a favor, if you can get an other provider, please, do so.I only have one moth left with them, according to what they say. Apparently I have a 6 months contract with them. Funny, I never signed anything.when I am done with this none existing contract, I will use my darn phoe as a hut-spot. probably more reliable than Hotwire.
01:29 23 Mar 18
Town home complex I live in must have a exclusive contract with Hotwire. I cant chose anyone else. Cable is down a lot and so is the internet. Cable is down just now and the internet is very slow, the customer help desk has a busy dial tone and not even a recording. I've lived in many different places and they are the worst Cable and Internet provider i've had.
17:37 12 Feb 18
Wait times on hold are crazy! Currently on hold for over 18 minutes and counting. No music to even let you know that you are still connected. 24 minutes now.32 minutes. 41 minutes. They are making Comcast look so good right now. 49 minutes and still on hold. Finally got thru after an hour and gentleman was very helpful.
15:35 09 Feb 18
00:20 09 Feb 18
23:37 24 Jan 18
RUN FAR AWAY! Just like other users said, if I could give them a zero I would. They have THE WORST customer service I have EVER experienced in my life!Words cannot fully express how much I hate dealing with these people. But unfortunately, they have an agreement with our HOA and I am stuck. They miss appointments, they put you down for one time, but then show up at another time, they hang up on you, they have ZERO social skills dealing with customers, and the list continues.If you have a chance - DO NOT sign with them. AND, if you're looking at apartments or homes, ASK if they're a provider - if they are, RUN!
04:41 07 Jan 18
18:16 02 Jan 18
your company is a joke. Schedule appointment, doesnt show up, tells you "oh, we meant this day". dont use. And Hotwire, dont copy paste your generic "we apologize for being worse than Comcast" ridiculous garbage i see you posting on all the negative reviews. How bout instead you take ownership. Our satisfaction obviously means nothing, and you saying the opposite only ticks us off more. Your company is a joke.
15:37 10 Nov 17
Don’t use Hotwire! Unfortunately we have no choice in our community. I have spent hours on hold (the hold music must be designed to make you deaf or insane— or hang up). I’ve been bounced from one department to another. We’ve had promises of call- backs that never happen. The latest was a no- show for installation. When he came the next day, he didn’t know why he was there and didn’t have the equipment needed (not his fault). I will say, those who have come to the house have been pleasant and professional.
23:09 14 Feb 17
ZERO customer service. I cant believe I'm saying this but they are worse than Comcast. 4 months and still we do not have service that works properly.DO NOT USE!!!!!!!!!!!!!!
21:15 12 Sep 16
Do not do business with them. Terrible!!!!!!!
01:31 08 Sep 16
Probably, the worst experience one can have when it comes to basic internet service. I have internet with them due to the fact that the association i'm affiliated with, signed a contract in which only they (hotwire) can provide our internet service. My internet speed is 1 mbps, yeah, ONE, probably the one of the lowest speeds, if not the lowest speed in the country, with no option for upgrade. Let alone the fact that the service barely ever works, half the time i'm just sitting down and looking at a webpage load for half an hour only to realize that the service has been dropped. It really baffles me the fact that this company is still alive and hasn't shutdown yet due to pure negligence probably from corporate. It simply can not get much worse than this. Take your service somewhere else folks, hopefully you can see this in time.
12:14 28 Apr 16
Hotwire is "baiting" consumers on search pages offering deals they do not honor. This is an illegal practice. I was baited for a car rental @ $10.99 per day. When I hit the link the prices were not even close... This experience "alienated" me from ever considering Hotwire at anytime and to share this information with friends and relatives. #deceptivebusinesspractices
13:05 07 Feb 16
If I could give this company half a star I would! They locked into a contract with my complex which they are now taking to court to get out of and I am SOOO happy! The internet never works! It goes out for days and when I call customer service, all they do I say unplug it and plug it back in. The amount I pay for is ridiculous and the speeds is so slow!!! The representatives have the worst attitudes and the techs have no clue what they are doing when they come out. I am tired of waking up everyday and having to unplug my box because the internet isn't working.. I should be credited for the amount of time it doesn't work. You pay for 30 days worth of service but it goes out for 15 of those days!!!!DONT get this service and if your complex only uses them then MOVE! Now I see why they lock places into contracts...they know they are delivering a horrible product and no one would voluntarily choose them.
21:29 27 Nov 15
They are the worst costumer service company. They are very shady about their business, they will add services to your account without letting you know and than later they will sant you a nice bill after 4 months in the mail . No other bills will come to your mail , just one notice saying that they will disconnect your service and you are past due , it's too late but than , nothing you can do, you just gone have to pay that bill that you never asked for and never sign up for or they will send you to collections . If you had a choice , don't doooooooo business with them. Look at the paper work 10 times and if possible video tape the conversations with them. They will do everything to get money from you. Good luck.
A Google U.
20:04 17 Nov 15
Waited over four hours today for technician to arrive no call,no apology, no explanation. If I had choice would not use them at all
01:56 04 Nov 15
STAY AWAY!! This is by far the worst internet company I have ever had. They locked a contract with my community and we are forced to use them. If you are using them test your internet speed!! I have been pain for 50Mbps and if I'm lucky I get 10. I have been calling customer service once a week for the past 2 months and all they can say we are working on it, but can't provide a time frame. I'm on three months now with slow internet.
Hilary R. B.
13:04 15 Sep 15
THE WORST CUSTOMER SERVICE and TERRIBLE PRODUCT. My internet has been out for 2 days and I have been calling at different times of the day to wait over 25 min before someone decided to answer the phone. When they finally did she told me it would be another WEEK before they could come out. Are you serious? The lady never apologized for long wait times or the fact that they could not get someone out. She was snarky and if my apartment complex didn't have a contract with them, I would cancel it all together. ABSOLUTELY LIVID. I have had Comcast, Uverse, and Direct Tv at different locations throughout the years and have never experienced anything like this. WORST COMPANY I HAVE EVER DEALT WITH.
20:58 14 Sep 15
Terrible. They never answer the phone.
23:48 24 Mar 15
Our community recently signed a contract with hotwire. MISTAKE! The only positive is when we do have service the picture has more vibrant colors and it is clear. However the negatives strongly outweigh the positives. Almost everyday we either lose the entire picture, the sound will be gone, or the pixels may be scrambled. I notice nothing different with the internet. When you do have an issue, they rarely fix it over the phone and seldom show up for appointments. Keep in mind we may have our TV on 4-5 hours a day at the most. Most of that time is just for noise. Choose another company. This one is not worth the aggravation.
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