Our Success is Measured by Our Customers’ Satisfaction

Hotwire Communication is dedicated to our customers and in addition to quantitative metrics like NPS and BBB ratings, customer reviews provide valuable insights into the experiences of real users. We invite you to explore the thoughts and opinions of our customers. Your fellow users’ perspectives can give you a comprehensive understanding of what it’s like to be a part of the Hotwire Communications family.

Share Your Experience

If you’re a Hotwire Communications customer, we encourage you to share your experience and contribute to our growing community. Your feedback is vital in helping us enhance our services and ensure that we continue to meet and exceed your expectations. 

Net Promoter Score (NPS)

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Average Tech Satisfaction Score

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Average Agent Satisfaction Score

Key Experience Drivers: Knowledge, professional, friendly.

A Net Promoter Score is a powerful metric that gauges customer loyalty and satisfaction. Hotwire Communications prioritizes customer feedback, using NPS surveys at key milestones in the customer journey, starting from the installation process. We are committed to ensuring a seamless experience for our customers. 

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The Better Business Bureau (BBB) rating is a reflection of a company’s commitment to ethical business practices.  

Customer Reviews

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Vangela B.
1708693086
Michael Schwartz is the Account Manager for our Association in Jupiter. He responds promptly to our queries and even helps with issues outside his domain. He delivers exceptional service to our residents.
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Vickie B.
1708645040
Michael Schwartz is our account rep. He is always in reach when we need him. Willing to help fix problems at anytime. We have had Hotwire for a few years now and don't have any big problems.
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Ira S.
1708641198
Michael Schwartz is AWESOME! He has been an incredible source of information and has been so helpful to the communities I manage. Ask for Michael, he will be there for you and your community every step of the way!
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Ken B.
1708638109
I just had an incredible experience with an installer by the name of Garfield. I don’t think I have ever met a more patient or interested installer. He did such a clean job and taught us everything about how to use the remotes and took a few minutes to set up our TVs much better, thank you so much to Garfield! It is people like him that makes Hotwire great!
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Pete D.
1708632885
Michael Schwartz was very easy to deal with and takes the time to listen instead of just going through the motions. I had a few problems and they were taken care of quickly and to my satisfaction.
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Peggy G.
1708570675
Michael Schwartz, Account Manager for Keystone in Jupiter, Fl is extremely attentive and focused on giving us the best service he possibly can. Michael has an excellent work ethic and is conscientious, respectful and professional; he is truly a credit to Hotwire Communications.
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Rebecca D.
1708555532
Great company to work with! Michael S is our account manager and he is always available when we need him and looks out for our best interest. He’s is truly a wonderful person to have on the vendor side of managing a Condo.
Michael Schwartz our Account Manager here at the Lakes at the Bluff is amazing to work with. Whenever I need to escalate an issue, he is quick to connect with me and follows through until it's gets resolved. He keeps me aware of the status, as this is important to timely report out to our residents and HOA. Michael has taken the time to explained things to me so that I am educated when asked questions about your services. Knowing that Michael is there to support us, makes working with this communication company that much more pleasurable.
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Ginger V.
1708530288
I met virtually with Emmit for one-on -one instruction, and he was excellent at answering my questions and then explaining the various features of my Hotwire service . I feel I gained a lot from this experience and his friendly, relaxed way of communicating with me. Thank you to Emmit.
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Ocean T.
1708451727
Michael Schwartz is fantastic. He is always quick to respond and handles my problems in a professional manner.
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Juan Carlos S.
1708450939
It's been a pleasure working with Michael Schwartz from Hotwire, he is easy on the communication, very reachable, always looking for the most practical solutions and most importantly, he is someone that cares about the service. On another note, everyone is happy with the cable and internet service in the building. My name is JC Scott, I manage Ocean Trail 4 Condo in Jupiter, Florida, with Castle Group.
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Maneisha B.
1708414888
First off,Hotwire Thanks for such Great Service..I would like to start off By Thanking The Representatives at The Salisbury NC Location..Everyone is such Respectful,Passionate,Patient and Very Professional..Mrs.Kristi That sits in the back,in collections..She has the Biggest Heart Ever..The other two ladies are amazing too..If I could give them 1,000 stars..I definitely would…They all Deserve the world..
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Tanya A.
1708375150
There are 2 types of folks who leave reviews. 1) those who are upset and hate their service, and 2) those who love their experience and want to highlight who helped them. Gladly, I am in the 2nd camp today. I am happy with the customer service I received from Michael Schwartz and the technicians who came out. I left a request on the website and the next day Michael called me - scheduled 2 different services, and then followed up afterwards! I have never received that level of service from an internet provider. Michael was so kind and present with me as I described my issue. You gotta like people if you are in customer setvice, and Michael clearly does! Manny the tech went above and beyond, handling everything for me and double checking that the WiFi speeds were where they should be!
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rose Z.
1708189573
I contacted Michael Schwartz regarding a billing issue. We had our service equipment disconnected from the cable and internet, but I failed to notify Hotwire. We were having our condo unit renovated and were not living in the unit for 7 months. When we moved back, I called Hotwire to have the service reconnected. Two technical guys came out to reconnect our equipment. About a month later, we received a statement, our service charge added up to over $1100. I called Michael Schwartz to understand the charges. I serve on the board of our condo association and had met Michael previously. Michael responded immediately and understood my issue. After less than a week, I had an answer, He was going to make the adjustment with the billing office, obviously there had been a miscommunication of the install.Michael was professional, prompt in his attention to my problem and it was resolved to my satisfaction. It was a relief to have the credit card charges reversed so quickly as to avoid having to pay the full amount or interest on the card.Thank you Michael Schwartz.
Michael has been a god send with all the problems I have had with this service. I have his email address which he answers immediately. If I text him, he also returns the text right away. If I need to call him he either answers the call or immediately returns my call for help. He came personally to my home to observe the problems I have been having. He has sent everyone who could come to my house to try to fix these problems. (Shawn is a great tech who has changed every piece of equipment that can be changed at least once). At this time, some of the problems are not happening but many others are happening. I am not sure if someone else would understand the troubles I've been having & react as fast as Micheal has done for me. There is something deep in the digital service which is not functioning correctly. Michael Schwartz is not any part of the problem. He IS certainly an extremely large part of the reason I have not canceled my service to this point! Thank you
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Jeffrey F.
1708126654
fabulous customer service this evening setting up Max on my account - representative was so knowledgeable and made it fairly easy to complete the set up - great goin
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GLENN R J.
1708112746
I live in Jupiter at the Lakes At The Bluffs. The account manager that handles everything at the Lakes Michael Schwartz is outstanding and goes out of his way to help whatever situation you’re having with TV and Internet. He seems to be available almost 24 seven when you’re having problems, the gentleman is very understanding, listens and tries to find the quickest way to resolve your problem. There should be more than five STARS For Mr. Schwartz.
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Jean F.
1708098641
Michael Schwartz our Account Manager - as well as Kerline Kongal took care of our problem in short order. They are very knowledgeable people!
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Andre S.
1707845982
We are a private community and where one of the early adopters of the Hotwire Platform. We have since seen tremendous growth in the service and offerings. Our community has just renewed our contract and Kara Miller has been a great account manager helping with the rollout of the new platform. She is a pleasure to work with.
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Gracie W.
1707770990
I Would Like To Say At First I Did Not Agree With Hot Wire Because It Was So Many Adjustments Made To My Account That I Was Not Aware Of Now I Absolutely Love It Because Of The Employee’s Her Name Is Kristy She Is The Best She Took Time Out To Explain Every And Anything I Asked Her She Made Me Feel Like I Was Someone Not Just A Account Number And I Would Tell Anyone If You Have Something Going On With Hot Wire And You Really Do Not Understand Please Please Ask For Kristy She’s A Beautiful Person Inside Out She Do Care About You And She Do Not Just Take Your Money And Make You Feel Like You Just Paying A High Bill And Do Not Why She Will Take Time Out For You And She Do Not Care How Long It Takes Because I Am 58 And I Need Someone Sometime To Take Time Out For Me But I Have Been In That Store When I taser She Does That For Not Only Me Everyone She Helps So I Will Definitely Stay With Hot Wire For Life
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Bcampani
1707397195
I am a techie senior so I really appreciate the service and the technical support. When our association has a problem I contact Junia Voltare and she answers AND gets to work. Stuff happens but responses are what counts.
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high P.
1707396704
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nick L.
1707270768
Amazing 🤩 Service! Always answer the phone, provide solutions to issues & professional staff!
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Randall P.
1707264556
Excellent on-time service and communication after the installation. Kara Miller was terrific to work with, and had great follow-through.
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Angela W.
1707244340
Jocelyn Forsythe is AMAZING!! She is very responsive and always follows up on open items. Definitely recommend them
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Ellen S.
1707241146
I recently had a major billing issue with my Hotwire account and was not getting the help I needed after calling customer service. Elissa Nacht stepped in and was able to resolve the problem in less than 8 hours. Her follow up was excellent and I could not be more pleased with the final result. Thanks so much Elissa for going the extra mile and helping me. You are a superstar!!!
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Liz S.
1707238255
Kara Miller provides exceptional service as Delaire's Account Manager. She is reliable, prompt, attentive, and always brings a smile.
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Highland T.
1707236220
Kara has been great handling our account at HIGHLAND TOWERS, INC. in Highland Beach FL...We give her an 11-12, thanks for all the help and great start. Lovely days
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Brian M.
1707226492
Great Service, very responsive. Junia Voltaire is a star!!
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Cesar I.
1707069360
En nuestra comunidad cambiamos de Comcast a hotwire el mejor cambio que pudimos hacer , ya que cuando tenemos una pregunta siempre hay alguien que contesta el teléfono, y un técnico listo para cuando lo necesitamos.
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cathy B.
1706999791
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Janis R.
1706908247
Garfield Robinson was the best and nicest Hotwire tech we have ever had!! Professional, friendly and very knowledgeable
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Jorge T.
1706890988
Hotwire is GREAT!!! Our community and residents here at The Shores At Boca Raton enjoy the TV/Internet service. Big improvement from our previous service provider. They always provide amazing customer service and our account manager Elissa Nacht is great. Highly recommend Hotwire.
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Chad V.
1706889672
I have the pleasure of working with Junia, our Account Manager. She is very responsive and takes care of issues very quickly. She is the best representative I have ever worked with.
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David S.
1706814344
Hotwire installed fiberoptic cabling along with internet, phone and television applications for our entire condo community. It was a huge project. However, they were always onsite to answer questions and ensure that the process went smoothly. They were absolutely terrific. Even when something went wrong during the process, they were immediately in communication about it and offered how they were working to solve the issue.Travis Newson, our Launch Account Manager, was especially helpful. He made sure that all our residents had their questions and issues handled during the installation process.Would highly recommend Hotwire for those looking to make a switch from their cable service.
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Matthew R.
1706734549
Our community changed to Hotwire recently. The initial install was a little bumpy, but expected with such a big overhaul. After the first few months when they started getting everything straightened out, it has been really great and the customer service has been even better. Happy the community switched.
Juneia is very knowledgeable of her products. Our residents love her. She is very responsive to requests. She always has the answer or knows who to get it from. We enjoy working with Juneia!
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Helen R.
1706641739
We have worked with Michael Schwartz and he has been great! Always responsive and solving any problems quickly!
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Ellen F.
1706635094
Tennille was very helpful in clearing my account and sending me documentation for my records. Very pleasant and professional
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Mark P.
1706300512
Garfield Robinson installed and did an exceptional job. He was patient to make sure that everything worked and explained all the necessary directions. Excellent experience..
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Jim C.
1706225175
Christa Duperval, Acct. Mgr., and I have dealing with each other for the last 4weeks. Not only does she have an engaging personality, but she follows through on everything she says! Christa is the type of employee that is often looked for, but seldom found. Hotwire is lucky to have this person represent their company. BEST......Jim Cross
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Nikisha M.
1706122479
I switched from a popular and prominent internet service provider to Hotwire back in July 2023, and my experience has been amazingly wonderful. Especially working with Kristi Bradley! She is such a beautiful, understanding and professional employee. I have no regrets! Hotwire goes above and beyond when it comes to providing excellent customer service and their Internet service top tier!
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steven L.
1705974125
Came into the store for my parents about upgrading our Internet! Bella was super professional and was really helpful about which package to go with! Recommend these guys for any Internet! Best prices!!
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Robert H.
1705792589
Easy peasy...
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Gabrielle M.
1705774780
Reach out to Joseph, if you need to find a great Internet service, he is really beyond extraordinarily helpful and knowledgeable.We were very impressed with the efficiency and follow up you did with us.Thanks again!Gabrielle
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Patricia K.
1696346509
Fast and friendly service
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Janelle H.
1695738525
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Briuanna G.
1695676571
Isabella Gillespie from Hotwire is amazing! She provides top-notch WiFi services. Highly recommended!
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Lucca I.
1691268386
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Adam E.
1690763256
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E J.
1690004785
Hotwire uses fiber optics - therefore Internet is faster and the TV picture is clearer. They also use WIFI 6e and EERO which is top routing equipment...
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Elda N.
1689913013
I spoke on the phone to a lady called Kyara and she was very helpful with my request. She immediately sent me an email confirmation With my request.
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Joyce
1685749315
I have had Hotwire for close to two years and love them. My remote stopped working and they were out the next morning with a new one. They set it up and made sure everything was working. Love them!!!
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Akin W.
1684398180
I've am a Hotwire customer and their internet service has been exemplary. For the last 5 years, I've had 99+% uptime with ridiculously fast speeds. My...
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Hillik Z.
1684397437
i am at delrray beach boca delray golf and contry club.it is a tremendous help having a reprasentative on site to help with all the our needs.this...
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Steve L.
1683113879
I just hung up the phone with Gabrielle Williams in Customer service. Unlike the first two people I spoke to she was about as nice as sweet and helpful as...
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Shun. L.
1683081245
I've really enjoyed my experience with this company so far. I have been with them since they came to my area. I was with a previous company. I had too many issues to name. One issue was my router kept going out. I was told to get a new box. After the 4th time and them coming out cutting lines trying to fix the issue. I was done! After switching to hotwire I had one issue it was resolved quickly. It was an issue with the plug box. The guy fixed it and made sure everything was working properly before he left.
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Brandy S.
1683029673
We've been living in Pines West for about 10 years now and for a good portion we've been using HotWire Communications. Very pleased with them, we rarely...
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Brett B.
1682513391
I love our service with Hotwire Communications. Fast internet speeds. Upload and download.Highly recommend getting this service!!
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Thomas C.
1680081107
Darrell Gault was amazing! He was able to answer all my questions and be of great service.
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J A.
1679829479
The ONLY reason I am giving Hotwire five stars is because of the last customer service, agent I spoke with, Byron Holton. If it wasn't for him, you would...
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Robin M.
1679341648
Today I dealt with Daryl Gault who is a "Technical Engagement Specialist" for Hotwire. He is an amazing communicator and knows how to solve problems...
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Diane F.
1678899839
We are going to be new Hotwire communications customers so we called for a consultation. Marc Plummer / Launch Engagement Specialist was friendly and...
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James E.
1676932815
Having had a few issues with appointments for service, hotwire has , by far, the fastest and most reliable internet for the price, and that price doesn’t change every year!
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John B.
1676455702
I had the pleasure of speaking with Delois Cooper this morning, February 15, 2023.to add to and upgrade cable service. Great "bedside manner", a pleasant...
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Ronald K.
1675080193
I just had the pleasure of speaking to Daryl Gault of Hotwires customer service today. I have been attempting to get a refund of $27.89 since late December...
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Frank M.
1674500919
Just want to say Thank you to Joe Avril in the Tech dept. The most patient, wonderful Hotwire person I have dealt with. Wish there were more employess like him around. Anywhere!!!! Maureen Madalone
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Eric F.
1672134453
I called into Hotwire to get the name changed on my brothers account because he recently passed away and I'm in charge of all his accounts. Moriah Leach was...
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Jonathan K.
1672046417
Daniel S. came out to help fix the wireless connection. He had a great personality and knew exactly what to do to get the issue corrected. He checked all of...
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Don P.
1671787097
I have to chime in about my experience with Hotwire . . it has been fantastic! My house was one of the first connected as our community switches to Hotwire...
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Davida B.
1668752268
I received outstanding customer service and assistance that went above and beyond. Maury understood my problem and went out of his way to help solve it ....
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Garahan W.
1667980953
Hello,I'm sending a note to thank Shanetra Wilson for providing superior customer support for my issue today. Shanetra was engaging, professional and a...
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Anthony B.
1667215415
I just had the great pleasure of interacting with Daryl Gault/Technical Engagement Specialist. Daryl exceeded my expectations and went above and beyond to...
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Frank S.
1661857351
Had a problem with our internet connection Called Hotwire and spoke with tech specialist Daryl Gault, who was over the top in assisting me.Not only did he...
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Omar C.
1661188387
I must say that Hotwire provides really strong and reliable internet. Much better experience than I had in the past with Xfinity. Thank you Kierston B. for...
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Michael S.
1660808233
Your customer service representative Kerah Santiago did an excellent job with helping me today, a new customer. Nice to run across a large...
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Judy C.
1656099332
I was so frustrated dealing with the Raleigh salespeople and decided to visit my local branch. Laurie was so helpful, patient, and encouraging. She knows her work and did an excellent job in assisting me. I recommend to anyone to pay your bill, get technical support, etc. locally. It was much less stressful for me.
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Jeff S.
1655369847
Just signed up for Hotwire service since it is offered as part of our HOA. Natalie Fuentes provided a superb and friendly sign-up experience. It was...
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Steve D.
1655186421
Hotwire's customer service representative, Diana Castaneda, solved my problem related to printing a basic cable channel lineup. She put me on hold for a...
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Ursula W.
1653574840
Update!!! Hotwire has really stepped up the game.The service is great .... when it works. We lost service for a day last week but they identified as a community service issue and it was fixed that day.We lost service again yesterday morning together with neighbors and several other people in our community, but Hotwire told me they won’t have a technician until Thursday. I told them to please try to send someone sooner- I am working from home and depend on the internet, but all I got was “they will try”. Some of my neighbors were lucky and were promised an appointment for today. Hotwire won’t acknowledge that this is an issue within the community despite the fact that multiple neighbors lost service at the same time and my request to please talk to a supervisor wasn’t granted either.
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Erin A.
1651065989
David Cocchiola exceeded our expectations. He was customer service focused and professional. He took his time to explain the new products to us and made it...
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Scott K.
1648855832
I wanted to take a moment to let people know what great service Hot Wire provided. I was relocating my TV to a different wall and was told by my handyman to get Category Five cable. I was headed to Home Depot when I noticed the Hot Wire Truck heading to an account. The technician kindly got out of his truck and offered me some cable and gave me his card in case my handyman ran into trouble. Sure enough he had trouble with the project. No problem. Why? I called the gentleman’s name on the card, Jean and he came within minutes. Not only did he walk my handyman through the process he made sure all my equipment was hooked up correctly. Thank you Jean. I would have given 10 stars for the Hot Wire service if I could have. This was an example of a person and a company going over & above. Thank you!
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Nicholas Z.
1648493881
Hotwire is an okay service provider but this review is for Ida LaGreca who works there who helped fix numerous issues with my account. She is a rare talent...
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JNGillion
1647610352
Christy did an amazing job with assisting me with getting my account squared away!!! She was very patient and very welcoming! I would allow Christy to help me any day ! Great work
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yappytown
1646848473
I have to say, I have rarely if ever been impressed by the above and beyond help that customer service can give (mostly because I feel nowadays people don't put any emphasis on friendliness at all). But oh my word, I want to take a minute to rave about Kristi here at Hotwire in Salisbury. She is hands down the kindest, most helpful and sweet woman I've ever dealt with in a company! She was friendly, made me feel totally comfortable with her immediately, went way above and beyond to help with our issues, just one of the nicest and warmest people I've had the pleasure to meet. Hey Hotwire! This woman deserves a raise and stuff! She's amazing 🙂 She truly made me feel like our issues mattered and would be fixed asap, and through all her hard work and talking with their techs out and about, she was able to have our issue resolved same day and I cannot thank her enough (and the lady from the front of the store was so kind too but I sadly can't remember the name but thank you to you too!!). Thank you thank you thank you so much to you Kristi, I'm thankful that we had the issues pop up, cause I was able to meet such a wonderful person and truly cheered up my day 🙂 The issue being fixed was just gravy!TLDR: If you're in Salisbury don't use the 800 number to get ahold of Hotwire Communications, go to the main street store or look up their local phone number online and get ahold of them that way, and I highly recommend dealing with Kristi cause she knows everything about her job so well, and makes you feel like your problem matters and you matter. She's awesome and their internet services are awesome too! I'm sure there are plenty of great people there, but I wanted to sing the praises as it were, cause they are deserved. Many thanks!!
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Eric C.
1646455833
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Buba H.
1646292322
Stephen Gabriel !!! Guy is the man, always comes through when I need help and he makes sure I'm more than helped.
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Raymond M.
1645995164
I’ve never had any problems with hot wire.Great service
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Mj B.
1645464646
Receptionist Laurie goes above and beyond to be helpful to customers as well as offering a smiling greeting. Her "first face" you see is a real plus in interacting in person at the Fusion store uptown.
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Madeleine M.
1645426423
Great service on the phone today from Daryll Gault, solved the problem quickly. Very nice customer service.
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Willette J.
1642505162
I'd like to take a moment and thank the staff for providing outstanding service. I experience major account and technical issues, Kristi/Todd went over and beyond to resolve the issues. Again THANKS
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Jarett C.
1638273611
I wanted to take a moment and write a review on how outstanding this company and service has been. I’ve had Hotwire for about three years in total and I really have enjoyed the service more so than Comcast. Karen S. was the rep that helped me in my Southwest Florida community.. I had a billing issue at the very beginning and she was outstanding in making sure everything was corrected as well as making sure that the account was always accurate. I would give her a five star rating as she should be a role model of other employees to try to model their customer service experience like. Thank you for a great company in Fision Hotwire
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Pat R.
1637143275
I want to thank John Fletcher from Hotwire Communications for picking up the phone and taking care of my request. I'm from the north and the cable/internet...
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ELZORRO2149
1637117071
Customer service is amazing. Kind, punctual, and always go above and beyond.
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Kathy W.
1637025882
I would like to commend Laurie. She is very professional, and courteous. She is very committed to satisfaction, and dedicated to excellence. She is the epitome of customer service, and is a great asset there at Hotwire Communications.Many thanks Laurie!
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Michael C.
1635955895
Bravo to the account manager for my community near Sanibel, FL, for the manner in which she handled an issue affecting all 194 subscribers. Customer service was of no help to me, and I finally got to this wonderful lady by doing some digging on my own. Not only did she "bird dog" the issue, but also she stayed on top of it, and kept me informed of the progress. Cable companies, in general, do not have very good ratings, however, I have had many companies in the last few decades, and Hotwire stands significantly above the rest of the pack. I only wish they could have more employees like the one who helped me out!
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stammphoto
1633978225
Been real good to me...
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Steve D.
1631565149
Had an issue with my personally owned infrared signal extender and Kristi was very polite and efficient in getting me the answers I needed. #shoplocal
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Alex H.
1630581267
Paulo did an outstanding job of installing my wifi. He was on time and was extremely helping in explaining everything throughout the process. I highly...
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Derek W.
1629566975
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Juanita
1628615369
This was the BEST service I’ve received would definitely recommend!!! Kristi was SUPER helpful!!!
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Felicia G.
1626897797
I needed technical support when one of my TVs stopped working. I got the best technician ever on the other side of the phone. With a beautiful cheerful...
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Heidi W.
1625396881
Kristi and Laurie truly are Customer Service experts! They go above and beyond to provide the best experience possible! The best part about living in Salisbury is being able to get Fision Hotwire. Clear picture, fast internet, and great pricing. 10 stars!!!
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Patti L.
1624370206
My TV wasn't working today when I got home this afternoon. I went through the drill to reset it but had no success. My heart sank. Luck was with me. My...
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R. P.
1623485072
Overall, I was very impressed by this installation process. The installation technician, Mr. Alain Lopez contacted me the morning of the installation...
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Stephen K.
1621266218
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Eduardo A.
1618429598
Today I had the pleasure of being attended by an extremely kind and professional lady, who was working with me for hours until she solved my internet...
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Eric P.
1616801419
Construction workers ripped out my internet wiring in a remodel. I called Hotwire and they were out to assess the situation within and hour and came out the next day to run new wire and install the equipment free of charge. Top notch service.
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J W.
1613784386
Reviews Yelp, googleWe write reviews, promote your companiesGuaranteed confidentiality and quality of reviewsAll accounts of real users, with reviews and...
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Matt
1613497262
TL;DR: Internet is fast, reliable and customer service is great. I have had one night of no internet in 4 years and they bent over backwards to get me back up ASAP.I have been a Salisbury Fiber customer since the Fibrant days and I had begun to see issues where my internet was going out for between 60-180 seconds every day. I spoke with Hotwire Support and they let me know that my issue was the older Fibrant equipment on the side of my house. The very next day they had a technician out to replace the equipment on the side of the house but there were still some issues on my line that had to be ironed out. First thing the next morning, the tech was back and got it all squared away and perfect within 20 minutes. Throughout my entire time talking to Hotwire, the account manager Chris and the technician Mike where in constant communication about what was going on and offering alternative solutions to help mediate the the spotty internet that I had for that night. They both went above and beyond to make sure that I was taken care of. Some folks may only leave 5 star review for perfect service and never let companies who have issues make up for them, but I sincerely appreciate, and would much rather pay my money to, a company that works to fix their issues and make sure the customer is happy. Id wholeheartedly and unabashedly recommend Hotwire Fision to anyone and I am looking forward to continued great service from them.Also, since some companies love to advertise speeds that I never manage to get, I wanted to include screenshots of multiple speed tests I did. I pay for 300Mbps up and 300Mbps down and Id say that I am actually getting those as real world speeds.
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Mary E.
1611853916
Our day started out horribly. We upgraded our broadband and the gentleman came at 1:30 & installed it incorrectly leaving us with no Internet & us not being...
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Bret K.
1611178648
My experience today requesting program listings was handled very well by Udevski Person. He was patient and knowledgeable of my needs.Per our conversation...
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Tony P.
1610984192
By now, the group in our community that was anti Hotwire should be of a different mindset. Hotwire has been very responsive, professional and informative....
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Rick A.
1607610852
I had a half-dozen connectivity problems that phone support was unable to resolve. Most of the front-line support people seem to know just one trick: reboot...
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Natalia V.
1594651465
So far I've had a great experience. Cesar was very very helpful and proactive with the scheduling and Rudy was very efficient and pleasant with the install. I very much appreciate that Rudy let me know when he was 30 minutes out. Excited to start using my fiberoptic internet!
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Alberto M.
1591150657
Impecable el trato con HotWire en especial con Cesar, muy buena atención y rapidez , excelentes profesionales !!!!
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Emily P.
1590143843
Long story short we had some issues with our business account (our fault not hotwires). Though everyone was very nice, I did get some run around (would...
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Bob B.
1588074447
We have had hot wire in our condominium for at least 4 years. They are 1000% better than our previous Cable Provider, Comcast. Their service is outstanding...
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Robin R.
1587649280
Have had issues with Hotwire for service and repair in the past. Fortunately, with the help of Mariano Gonzalez and Anthony Daly, our internet was repaired...
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jenny q
1581611204
Today I spoke with Ciarra Spillers and she was helping with my mother service in the villas at Secret Lakes. She was extremely patience with my mother and courteous. She was trouble shooting her system and got it back to work. I know it can be challenging to deal with older people however she was super nice and understood when my mother spoke Spanish to her. Thank you so much for your kindness and help.
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Detrick J.
1525479266
The lady's was very nice and helpful
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Colleen M.
1524601312
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Walt M.
1706918144
Overall I would say it was very good. Good customer service as we migrated from Comcast/Xfinity over to Hotwire. Communication was good and the normal install technical challenges all dealt with.
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Isaiah T.
1679963450
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SEAN
1676691718
Simple. Easy. Fast.
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Howard S.
1670424904
Terry Burgess is a very PATIENT ladyWho walked me through some easy steps to respond to non signal of TVFortunately I was able to reach her after 4...
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Wendy G.
1667152367
Hotwire social media department called me and refunded my money, after I posted a poor YELP review. They also allowed me to cancel my auto-debit. I am...
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Kevin O.
1640206639
They do a pretty good job and dispatch techs pretty fast when a home visit is needed. I had only one recall in all the times I’ve called them
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Cristal W.
1610657922
The ONLY reason that Hotwire is getting a high review and if i am honest, keeping my business is due to two people at the office in Salisbury. Their names are Shenoah and Lori (sp). Hotwire has been double charging our account every month and letting one sit in our account pending for a week. I have yet to get a supervisor on the phone. The customer service supervisors have been "unavailable" everytime i have called and will not call me back. Terrible way to run a business and handle your customers. Shenoah and Lori in Salisbury are their saving graces. My problem was handled quickly with them.Thank you to them both. No thanks to the supervisors of the customer line.
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Carolyn H.
1703900590
Again an entire channel line-up has disappeared. Channel 396 was a great channel, which I watched daily. The current lineup is repugnant, all of it old re-runs. The picture quality is great, but the programming is sad.
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Kimberly D.
1690637174
Wasn't available in my area.
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Bob S.
1680513889
Everything seems to be automated and difficult to make contact to get a service item attended to.
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Sandy G.
1674899827
My Condominium recently contracted with Hotwire after leaving our previous service provider. My initial experience with Hotwire (a phone call to set up an...
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Michelle B.
1652808745
Today I had a very helpful Customer Specialist named Byron Holton. He clearly understood the double billing issue, and I'm hopeful the issue will finally be...
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Martin B.
1650112920
I just want to say something nice about the woman I spoke with on the phone to arrange installation in my home. She is Delois Cooper. She was helpful and...
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Michelle B.
1640619365
Worst setup experience with any internet provider. I greatly appreciate that Hotwire provides high quality fiber optics internet, but I think they need to...
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cloree L.
1631294740
I met Kristi at hotwire communications she has excellent customer service I felt really comfortable talking to her Kristi you rock!!!!
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Juice M.
1627596273
Terrible customer service! And not to mention you really can’t receive any help with the biggest issues after 5:30 PM
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Murray W.
1606848098
Good TV channel selection BUT...1. Their DVR can be a little temperamental. It tends to freeze up. It says TV it's recording and it won't let you out. You...
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Karita B.
1591310491
I usually don’t take to time to write reviews or comment on my experiences with specific companies. Today, I felt compelled to tell my story. I am new to a community just northwest of Atlanta. Most of the major communication companies do not service or partially services my address. Anyway, I established internet services with Hotwire (no problem there!). It was a smooth installation. The problem began when I decided to add home phone service. As of today, I have been waiting for 7 days to have my phone activated. The technician appointment was rather timely but then all the trouble started. Each phone number they wanted to assign was invalid (2 numbers). Then, the 3rd was assigned but I was told the Voice/Tech department had to activate my line remotely and give me my phone number. I was also advised that it could take 24 hours. Then, told to wait about 2-3 hours….but, wait! Again, I was told to wait 24 hours. I have talked to 5 different reps on 4 different days trying to get my phone activated. I will say that all of the reps I spoke to were very nice and did their best to alert, send emails, and get my issue resolved. Unfortunately, the results are the same. I was informed that the company recently migrated to a new system and was having come issues and backlogged. Uh, I think they should have told me the first day I inquired about the service. At least I would have known what to expect-a delay. At this point, I have lost all confidence in Hotwire to activate my phone service. Hotwire has lost credibility. In addition, they appear incompetent. I have wasted hours calling, being placed on hold, and waiting for a rep to answer the phone to end up in the same place as I started-no phone service. There is definitely a disconnect in their process. It’s very disappointing. At this point, I’m choosing to cancel my order and seek phone service somewhere else. I have wasted enough of my time. Good job Hotwire!6/4/2020-***UPDATE***This is an update to my previous post regarding my experience with Hotwire Communications. After my post and cancelling my request for phone service, the accounts manager, Korry Robinson called me to discuss what transpired. He apologized and explained why the process did not go as smoothly as expected. To avoid any more delays that he advised that he would be handling the situation if I still desired to obtain phone service. He made some calls and reach out to the appropriate teams to expedite the phone activation. He was prompt in his follow-up and informing me of where the team was in the process. To ensure that all bases were covered, he dispatched a technician to check the phone line in my home. I am happy to say that I have a working phone now. I know things happen but this is the type of customer service that is worth mentioning. Korry, thank you for going the extra mile and keeping the communication lines open to get this issue resolved. For now, I have added another star to the rating.
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Stephen G.
1549593347
On 1/22/19 I called Hotwire Communications to schedule internet hookup at my new apartment. During that call it got disconnected with no attempt made by the representative to call me back. I called a second time and got my hookup scheduled for 2/4/19. My move in date was 1/26/19. I would’ve liked to have had it sooner but was told that was the earliest option. The scheduled time was 1-3pm on the 4th. I left work so I could accommodate the service technician. They never came. I called and was told the installation was actually scheduled for March 6th. The phone representative was apologetic and called to get more information. This call also accidentally disconnected. I called again to confirm the same. The second representative got me in touch with the first who let me know the service technician’s supervisor wasn’t available and that I could not speak with his supervisor. The next available installation date was 2/13/19. I explained this was unacceptable to place me back in rotation after this error occurred. She said she’d pass the message along to the technician’s supervisor.Here’s the problem with Hotwire Communications. They have a contract with my building and get paid out of my monies whether or not I choose to do business with them. As a result, they have exactly ZERO motivation or concern to serve their clients at this building or any other in which this arrangement exists. I would gladly pay more to a competitor if I wasn’t forced to pay them through my rental agreement. I plan to take my personal time to end this agreement with my building as quickly as possible. The other reviews here speak volumes. I have nothing against the people of Hotwire Communications. The problem lies in their business structure and organization, as well as the legal contracts in place that allow them to neglect clients while being paid anyway. Imagine if you could get paid for your job but not have to do it. Would you ever go to work? What do you think is human nature suggests?02/07/2019 Update: I was able to obtain a call from a supervisor that evening who was very apologetic for how I had been treated. It sounded sincere and they diverted a technician to my place the next morning who installed my services. The fact that an effort was made to right the wrong made a lot of difference. It should have been done the right time, but I feel it is justified to increase my rating from one star to three.
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Paul C.
1708701262
Service good when fully functional in between lots of spinning wheels on the screen. For some reason the modem keeps turning off. Tech support people helpful. Billing very confusing pricing increased based on contract without any notification to me as customer. Billing account detail confusing and the rep can't seem to explain. No ability to recall past bills online beyond several months back. Overall hit and miss with 10 year contract, avoid if possible.
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craig C.
1707181729
Waited over 40 minutes for serviceProblem and no resolution .Gave up.Should reconsider and or measureQuality. See rating three stars. Should be two stars. Why wouldn’t you wantMuch better than 3 stars.Dissatisfied customer.
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howard C.
1696346127
Signed up for bundle package. Installed on September 19, and as of October 3, my telephone number has not been ported.
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Micheal D.
1668690846
Service works great, when it works at all. They keep doing unspecified work on the system that keeps knocking out service to their clients, sometimes multiple times per week, with no notice, over and over again. Seriously thinking about going back to Spectrum. At least they generally notify you ahead of time if there's going to be an outage. These guys don't seem to care at all. Hey guys, when your upgrades drive clients away, they're not upgrades anymore, they're self sabotage.
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Cornelius L.
1630351728
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Ryan R.
1619125144
Field techs are great people. Service is excellent when it’s working. If something breaks or if the service goes out in your home, it’s usually down for days. It appears that they have very poor internal quality control and communications between various departments.
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Roy A.
1613219534
Internet out over two hours, technical support will not answer the phone
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Robert S.
1541600910
I live in a community with dozens of Hotwire customers. Hotwire advertises their extensive network of fiber optic cable. We've asked for that many times but still have the outdated technology.
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Karen A.
1708705905
I was charged $400 for a missing router that costs $125 and is outdated by today standards and $250 for an old cable box that is over 10 years old. I think its outrageous and would like consideration from Hotwire.
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Sirarpi H.
1708357464
Irresponsible and nor organized customer support
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Nia N.
1706551004
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Danyal O.
1706250925
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K N.
1706137991
DO NOT SWITCH TO THIS COMPANY!!! The customer service is a joke. There are not enough tech service people to deploy to their current customers. Most important, their service is the most unreliable I have EVER had anywhere. In fact, it is not only unreliable, it is non-existent a good portion of the time. Seriously, DO NOT SIGN A CONTRACT WITH THESE PEOPLE!! Do your research, talk to their current customers, then run the other direction!
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Leo F.
1705938090
This is far the worst internet provider to ever exist. It's the only internet provider that doesn't do any tech support on the weekends to fix their internet that just doesn't work. Go with Xfinity or Verizon. Hotwire internet is akin to a cup with holes in it - useless.
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PhilE
1705752200
Gave this one star so they would take notice. Don't have it but understand they are good. Stop in Marco Island, South Seas East and maybe discuss with them, would sure beat what we have now.
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Kathleen H.
1705663681
I live in a building that has been serviced by Comcast. Our board decided to switch our building to Hotwire. They are supposed to visit each condo and tell us what we are getting. They made an appointment and never showed. No call, nothing. I went online and put our name in for a customer service call, nothing. Our service here has not even been turned on and I’m fearful with zero customer service. We were very happy with Comcast. This does not bode well with this clearly shady crewKathleen HulsyPoint of Americas
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Elizabeth H.
1700349588
Update:Margo,If you had looked into my account, you would see that I have reached out numerous times via the Hotwire app and email about the numerous and ongoing issues. Furthermore, I have asked for a refund due to lack of service and breech of contract but have been told that either this is not something that can be done or that they are “looking into it”. I have proof if needed and I will post here if you prefer. Please reach out to me to discuss reimbursement; however, this fake public show of sympathy is unappreciated and unacceptable.Respectfully,Elizabeth HiltonI am currently taking my son to Starbucks, again (second time this week), as he has been waiting for our internet to be strong enough to upload a class project that was due yesterday but that we still can’t upload because of internet outages and poor quality of service. This will negatively effect his grade.I would have never moved to Dunham Marsh knowing that there is a monopoly by Hotwire. I can no longer work remotely from home due to these repeated issues. If I were to tally up the total expenses related to poor internet service, Hotwire would pay me monthly to have their “services”. I am embarrassed and ashamed that something as small as internet service can reek such havoc in my household’s life but that is the world in which we live.Do better. Be better. Make up for the inadequacies in service and save face. It is not too late for Hotwire to redeem themselves. However, at this point, it would take a lot.
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Hunter R.
1700186337
Gave them 1 star because that was the least I could give. How the hell they have 1.8 stars is astonishing.Signed: Dunham Marsh.
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Jessica B.
1700147986
Absolutely terrible provider. They are the ONLY option for our neighborhood and you can tell they know we have no other options. Completely unreliable internet service. I would give 0 stars if I could.
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Reine V.
1698084314
Unreliable and slow service. DVR rarely works and the internet is frequently outcausing HUGE problems for those of us that work from home. The company is managed poorly (how else would you explain scheduled maintenance outage occurring on a Monday morning and lasting 6 hours past the time they claimed service would be restored?). Outages take forever to resolve. The company is completely apathetic to the woes it causes our community because they know we're trapped in a terrible contract that a majority of the people in our community don't want and are hoping to make every concerted effort to get out of. Would give this company no stars if I could. Choose literally any other company. Avoid Hotwire like the plague.
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Jeremy J.
1693773703
Super trash do not give them your money
One star is too manyWhen the workers came to install the line, they cut off our telephone line, the existent internet wire, and another unknown line and...
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Michael S.
1684858995
One of the worst service providers that I have ever had to deal with! Internet connection is ALWAYS down! Most of the remote technicians are untrained and unable to restart your service remotely! If you dare complain even a little bit some of the remote technicians will all but cuss you out!I have only remained this long because of the price! But my patience is wearing thin... you get what you pay for... and even with their lower price they should give you change for this horribly unreliable service!
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Roman D.
1683244702
Just awful, drops connection all the time, inconsistent communication, just a real estate play, just awful, wouldn't recommend
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Jillian R.
1681246866
Horrible service. It's currently not even working. Everyday something doesn't work and have to reboot daily. Poor customer service. No 24/7 tech support as promised.
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Les S.
1680711143
Over all terrible in every aspect of service. For example when a service call does not fully fix a problem customer service emails service dispatch who never calls (customers can't speak to dispatch)And they then blame each other and nothing happens.
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Diane B.
1680558214
You need to HOPE that the initial contract and setup is what you want and has no problems because it is impossible to get someone to take responsibility and fix it. The customer service number is useless to get any non-equipment problems fixed.
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Jed W.
1680210401
The absolutely worst internet experience that I have ever had. If you happen to have other internet providers in your area, save yourself a headache and go with the competition. My community has frequent outages weekly and the customer service is inept. I wish I got the customer service reps name because he frequently cut me off and actually raised his voice at me. Surely something he would not have done if standing face to face. I am disgusted .Avoid this company!
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Lee W.
1680020098
Tv wires left hanging from wall little to no education on systemCalled for further service what a mess 6 calls from Hotwire to figure out why they didn’t show for appt3 different people called making new appts and all said they had double booked or couldn’t make itI will use a neighbor to figure this outI also ask for handicapped assistance they do not have remoter or educators who can help the disabled !!!!!
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Chloe W.
1679518655
I appreciate the response to my review. However, I have no confidence that you will address this. And I'll tell you why. The install was on March 10th....
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Roger S.
1678625300
If you have a choice between hot wire or Radio opt for Radio the worst customer service and tech support, no call backs they have been to my house 3 times...
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Tom M.
1677945369
They have a lot of nerve using the word communication their service is not worthy of that name
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Charles X.
1677799283
Lost my internet connection out of nowhere, called customer service and was told that it would be 3 days before a tech could come out to fix my service. The customer service rep (named Tyler) even yelled at me when I asked if they could come out sooner. This is the last straw for me with this horrible service. Will be cancelling as soon as possible.I've been dealing with random connection drops for years with this service, but I've kept it because of the price. Turns out you get what you pay for. AVOID THIS COMPANY!
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Richard J.
1677774439
this service is absolutely terrible. our neighborhood of over 350 homes signed a 10 year contract and no one can make their service work. None of the...
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Charles X.
1677719178
Lost my internet connection out of nowhere, called customer service and was told that it would be 3 days before a tech could come out to fix my service. The customer service rep (named Tyler) even yelled at me when I asked if they could come out sooner. This is the last straw for me with this horrible service. Will be cancelling as soon as possible.I've been dealing with random connection drops for years with this service, but I've kept it because of the price. Turns out you get what you pay for. AVOID THIS COMPANY!
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Paula W.
1677626736
Terrible customer service!
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Boss V.
1676980019
Dishonest installers, disinterested management. Hotwire installers stole from Amazon package on our porch (gated community) and left Hotwire materials in the box. Contacted management, no response.
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Ted S.
1675364890
The absolute worst system, service and technology . I never thought some system would make Comcast look outstanding. Run from these people!
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Aimee F.
1675256898
Service is always out of whack at my house. They never resolve the issue. Google fiber we are ready for you.
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Lee L.
1675177875
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Brad S.
1674750356
horrible customer service. can't get anyone on phone. the chat is messed up. stay away from hotwire They came out three times and still couldn't fix...
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Brad S.
1674646307
constant internet problems. need new modem from hotwire. first they tell me 12-2. then at 1 get a call that it's now 2-4. then get a call from...
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Stuti C.
1674177573
Internet service is horrible, frequent down times. Sometimes outages are days not hours. Stay away from them. When you call for ETA reps will just hang up, and they never have ETA for any down times.
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handyvets F.
1673737469
Son la misma estafa de siempre, imposible que dejen de cobrar el servicio cuando uno lo quiere dar de baja ! ESTAFA TOTAL !
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Jojo F.
1671962614
what the hell people. it's christmas eve 2022 and now christmas day and still no god damn internet. can't watch movies, absolutely nothing. how do you...
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Ify C.
1671907443
If you have another option I would suggest that you go with that option. Internet services constantly goes out and tech support can never troubleshoot remotely. When this happens you'll be without services for 3-5 days even though this is a local provider that only serves this small area. Techs are never available the same-day or the next day. They say they'll escalate your issue to ensure your services are back up and running quickly but that never happens.
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Lisa B.
1671822924
Signed up for auto pay never did debt my account called 5 times they refused payment because it was on auto pay and then turned off and still took hours to fixAnd they do not careAvoid this company!!Switching asap
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Theodor R.
1671371349
We scheduled way in advance a number of appointments with them this month, December 2022, and they either showed up and weren't prepared to do the...
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Mary Ann M.
1671298482
Do not say that you are open 24 hours when no one will pick up the phone.
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Bass C.
1669686049
Installation : Subcontract to incompetent cheap labor - but even more egregious is no oversight by Hotwire. They allow unskilled day laborers to start...
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Jennifer F.
1669193322
Worst possible tv and internet. If there were zero or negative stars I would select that option. Internet goes in and out such that my remote connection for...
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Sherly H.
1668361057
Horrible serviceI move into a complex that has Hotwire as the internet and cable service. I just needed the wifi password. The first guy that came didn't...
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Vincent W.
1667816883
They claim they have a TV anywhere app which you can watch Live TV from their app. But this is a joke. When you sign in with the app, it does show a...
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Heather W.
1667299412
Literally the most unreliable and slow internet provider we've ever used. I wish our neighborhood had kept Comcast so we could actually use our WiFi to...
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Wendy G.
1666480914
I lost my home entirely due to hurricane Ian. I called Hotwire Communications on October 03, 2022 to cancel my services permanently. Yet Hotwire...
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Ken T.
1665533413
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Iland G.
1664985932
Horrible customer service! Avoid if at all possible! We’re stuck because our neighborhood HOA switched to this provider. They cancelled our original internet service install and will not provide a new schedule. Promises to get back with us have not been fulfilled. We need the service for our work from home and these people do not care, We get the run around every time we call for an update. We’ve had some poor cable/internet providers over the years but this company tops the list (or bottoms the list if you prefer).
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PL B
1664907394
The worst provider we’ve ever encountered. Promised a call back within 24 hours from customer service, never received it and when I called again to touch base they basically verbally shrugged and said they would call us when they felt like it. Unbelievable. We’re stuck because our. HOA contracted with them. Avoid if at all possible!
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Paul K.
1664844725
This is a low-quality outfit. The installers are low-paid amateurs who do not know what they're doing. Rather than reveal their incompetence and ignorance...
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Tim M.
1664734583
Despite surviving a major hurricane, our business is fully operational and Hotwire has internet available, but they refuse to turn on our internet feed. Customer service is atrocious and they refuse to work with us. Completely ridiculous.
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Clara M.
1662866588
The worst internet service ever. It's ALWAYS going out which affects my home security system and my business which is ran through my computer.I just called and was told they can't come out for 2 daysBy then I will have contracted another internet provider
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Big D.
1662720167
Receptionist at desk( elderly woman)Has a very negative and standoff ish attitude,And makes your ordealWorst adding to the reason your there...would not recommend this TV service to anyone in the rowan County area.
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justin I.
1661977984
My internet service been out for 2 whole day I even spoke to woman that works there she told me that the internet is back running all I need to do is reset so I go home n reset n nothing thinking about changing internet service
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Richard P.
1659428292
I want to put out a word of warning about the cable company Hotwire! I have had a terrible experience with them since they set foot on my property. It...
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Richard P.
1658483803
I want to put out a word of warning about the cable company Hotwire! I have had a terrible experience with them since they set foot on my property. It...
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BAYI H.
1657711889
Terrible Service-In fact the worst ever…I’ve called over a dozen times to have my internet wire buried underneath ground level and they always promise to send someone however nothing ever get resolved. We have been in our new home for quite some time now and we still have our internet wire laying across our lawn. Turns out there are at least a dozen other homes in our nice community with the same issue- “internet wires completely exposed on the lawns”The Better Business Bureau will hear my story today.
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Justin F.
1657621199
Lived in our brand new home for six years. Over the last six years the internet has been totally unreliable. Constantly having cables cut and no service or...
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Andy Z.
1657614708
Our neighborhood HoA is under contract with Hotwire Internet and for the last year our entire neighborhood is losing internet weekly (Often more frequently)...
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Dave C.
1657323349
As others have written, if you are thinking of buying or renting into a community that has Hotwire as their cable and internet provider RUN, RUN FAST, RUN FAR, and DON"T LOOK BACK !!!!!!!!!
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Betty G.
1655765782
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Scott N.
1654603746
My mother has Hotwire as part of her large Community's bulk communications contract (TV, Internet, Phone). The Board members who approved the contract 9...
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Frank A.
1654253226
Bad company, I canceled my internet service after moving out in May and they decided to charge me for the entire month of June. I would never get internet from this company again. Bad news.
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Lourdes R.
1653287958
Was on a school bus on a field trip and almost got ran off the road by one of their reckless driver on the phone while merging on I-95 North
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Michelle B.
1651672808
We've had major issues getting out internet up and running + being overcharged monthly. At this point, they owe me 140+ USD.Since December 2021, we had...
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Linda C.
1650804023
Hotwire is a rip off with it's fees and attempts push you into signing up for automatic drafts! They suggested receiving on line bills (and did). STILL...
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David K.
1650711133
We are forced to use because of our community and I am not sure why they were selected. Terrible service and quick to blame other contractors for what was...
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Cynthia H.
1649687457
Hotwire provides "service" for my community. On Friday morning I had no Internet. I called them and was told they could not be out until Saturday between 8...
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Lynne V.
1649470171
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Smit C.
1648124560
Worst internet service ever. The internet up time is less than the internet downtime. And the service is out for days and days. Basically they don't have enough man power. Humble request be aware of them. Our community fault is they did 5 years contract and everytime they show the contract otherwise all members are tired ot their service.This is our last year with them. thank God...In shot stay away from hotwire
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Sheldon R.
1647298440
Hotwire Communications is usually chosen by incompetent boards of Florida Developments because they want to save a few dollars. They neglect to think of the...
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Ronald S.
1646241769
No one answers the phone.
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Stan L.
1645025986
Hotwire is terrible. Don't get it. HORRIBLE. I can not say anything nice about it.
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Jim M.
1643141587
Customer service is an absolute JOKE!!!! I was wrongly charged $548 for cancelling my service AFTER my contracted had ended. They admitted the mistake, but said refunds can only come from supervisors who you can never get on the phone, never call you back, and never issue refunds. Been waiting for 2 months and have been told a supervisor will be calling me back every time I call (once a week). Get your act together Hotwire your worse than COMCAST!!!!!
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Cassidy B.
1642111244
WORST company and billing/customer service people I have ever had to deal with. They’ve taken months to resolve an issue…like literally over two months and counting. Every time I call I have to re-explain the whole issue to a new person, they tell me it will take a week to review everything, I never hear back and have to call again. Now they cut off my internet service. If there were any other internet providers servicing my area, I would change providers with no hesitation.Update: This issue is now going on SEVEN MONTHS. They shut my wifi off every single month, I call, they say they’re still reviewing my information. Now I was just told after calling for the 7th month that the information I sent was apparently unacceptable. Worst run company ever.
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Fred M.
1641884726
This company should be investigated for fraud and shut down. Their cs is aweful ! No one knows anything and your told a million different stories about your...
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Tim H.
1639357348
I am forced to use Hotwire in my condo association. I scheduled for an install three weeks in advance. Install was supposed to be 8 to 10 AM. At 10:30 I called and was put on hold for 30 minutes. After five calls and 2 1/2 hours on hold at 3:30 in the afternoon I was told somehow I was not put on the schedule even though I got emails and text confirming. They finally sent someone out the next day again later than scheduled finally got install done. Fast forward two weeks my entire system went down can’t access TV called in after three resets can’t figure out what the problem is-and they need to send a technician out 2 days from now. I would pay them not to have the service. It is awful. Two cans and a string would be better.! Two different TVs and two different issues.
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Joe T.
1638796842
Customer Service by Laurie and Kristi Great 5 stars.....Issue with Hotwire terrible...this morning Monday Dec 6 2021 will be the 4th time in 3 weeks i have had to deal with the same issue....They fix the issue and 2 days later change it back...it is 100% on Hotwire....They did not follow through on promises made when they took over from Fibrant and it has been nothing but a fight for them to honor the grandfathered in clients from before...Small business owners who need UPLOAD and Downnload speed are just thrown under the bus...
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Damian D.
1638473270
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Jules L.
1634304289
TRRAAAASSHHH COMPANY !!! Absolute garbage !!! Don't ever let these clowns charge you late fees . The company SCAMS !!!!They put you on auto pay then 2-3...
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Latasha D.
1633721454
Hotwire is not a good company for anykind if arrangements at all. Dont let me speak on there customer service not helpful. I was told by representative that its 24 hours to speak with a manager wow what kind of business are they running. Hope somebody buys them out customer service not helpful and worthless.
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Frank M.
1633479213
Worst than Comcast. Lose cable about twice a week. Totally ridiculous. Who ever made the decision to go with them didn't do there homework.
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Tiffany L.
1628516006
This internet service is the absolutely worst I've encountered. They have a monopoly on my building so I am forced to pay them for daily spotty internet. I...
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Lauren F.
1628494647
I rarely if ever post reviews but I feel so strongly about this, I just need to.DO NOT SWITCH FROM A REPUTABLE PROVIDER LIKE COMCAST OR FIOS TO GET...
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Derek W.
1627678296
Update 2: Well, I am still without internet. They installed it... twice now...both times the internet has been gone in less than a day. When I called about...
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Kevin R.
1626691621
They literally send technicians out who don't have the necessary hardware to verify the internets even working. We waited a week for an appointment and the...
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Nikola S.
1626074634
I writing this as I'm waiting for the technician to come who is late as of now, 20 minutes after the end of the appointment window. He hasn't moved from the...
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Matthew G.
1625503360
This is the kind of Internet company that scams you on every single dollar they can. A few examples:1. They added a $1 monthly fee for receiving a paper...
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Alan J.
1624974104
Long story short. I accidentally double booked a car rental. I received an email saying my insurance for the rental didn't go trough and I mis read and I...
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Combat 6.
1624386895
By far THE WORST MANAGED COMPANY I've ever had to deal with.They are terrible !!! No matter what you do stay far away from this garbage company ! They...
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Max T.
1622761790
Absolutely the worst internet service provider I've ever had the misfortune of being subjected to. TRASH
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Todd D.
1622249119
Absolutely terrible. 10 days to get a tech out to install. 10..... It's 2021. Having an issue now on a Friday night of a holiday weekend and they can try nothing remotely just a tech Sunday morning. A joke.
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Marylin M.
1620481436
The hotwire on demand menu is difficult to navigate if you want to watch recent past episodes. The episodes take too long to appear on demand . Terrible set up. They should use the Xfinity model much easy to navigate. My community switched from Xfinity. Big mistake.Xfinity to Hotwire
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Cathy W.
1615605272
Customer service is terrible! We’ve been trying to set up an appointment for almost a month. I’ve called and called and when someone does call me back it’s only to say they’re going to call me back. We waited for over three hours on Monday and no one showed up. After I called our Rep who has only answered his phone once ( and not on this day), ironically we received a phone call from a lady in Ft. Lauderdale who told us our Tech called in sick. She said she would see what she could to to move us up on the schedule and would call me back. Two days later I called our Rep again and left a voicemail. When he called back the next day he said he would call me back after I expressed my frustration, but that has yet to happen. Today (5 days later), I received another call from a lady in Fort Lauderdale who explained that the appointment we have next Wednesday ( which we were never told about) had to be cancelled because the Technician decided to go on vacation and she had to reschedule us for next Friday! Once again I explained we’ve been put on the back burner for a month. She said she would escalate our installation and would call me back! Didn’t happen again. This is the service our condo association is contracted with and we are new customers. After reading all of the negative reviews about Hotwire, we will be talking to our Board about changing service.
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Duke C.
1615291595
I've never seen something on Yelp with such polarizing reviews. Everything is either a 1-star or 5 star. I had my first experience(s) with Hotwire and now...
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Gregory C.
1615116325
They do a very poor job of communicating with customers. We had an appointment set for installationon 3/6/21 and the tech didn't show up in the 2 bour window. I called customer service and was told my appointment was. rescheduled 3 days later without notifying me. When I asked why the agent could not tell me until I pressed her for a. answer and she admitted they are short staffed with field service techs. If my Condo Association didnt have an exclusive contract I would take my business elsewhere. I would Never reccomend this company because they don't keep their word.
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Sallie D.
1614919845
Worst internet service I have ever used. I ended up with no functional internet and had to remote into my work computer using my cellular internet.I am a...
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V
1613751362
Scheduled this instalation two weeks out asked for a day off from work, the "technician" came out at the appointment time 8am-11am(8:15arrival). I saw the Hotwire utility van pull in my driveway and leave 5 minutes after arriving they NEVER MADE CONTACT OR STEPPED OUTSIDE THE VAN?!! No call no email no text of any issue,giving them the benefit of doubt i wait until 10:30 for them to them me there was an issue with my breaker? They will contact to RS once they fix the problem?And we all know how those call backs go. Lesson Learned back to spectrum i go 🙁 and i was really excited to try them out.
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Kayla D.
1612540935
I’ve been calling since MONDAY, trying to get internet service. I was transferred several times, didn’t report the representative that transferred me after I asked for his name because of the way he was talking to me. I spoke with someone Tuesday and she told me I have to wait 72 hours for a response. My landlord told me I have to send over a copy of my lease agreement. I did that, and proceeded to call the next day to speak with someone in regards to that. They told me because of my area code they would have to get a representative to call me back in the area I’m in, and I should receive a call pretty quickly. Well it’s Friday, I still don’t have internet or an appointment, or call back. And I’ve been calling for the past hour and a half. Of course no answer. When someone calls back, make sure it’s a manager!
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Sherran E H.
1612390238
Terrible communication in every way. I like the product but don't care for the company.
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Jonathan H.
1609519638
If I could I would rate Hotwire communications a -5(negative 5). The internet, TV, phone CONSTANTLY goes out. I will never recommend hotwire to anyone.
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shari E.
1605558984
terrible customer service; sat on hold for more than an hour. Business internet is down which means phone lines are down; I will be switching services ASAP; now with Spectrum and could not be happier!!
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Sadek A.
1605122234
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My CAC C.
1605028970
There are many providers for TV and internet service; however, the technicians do not know or understand how to program a remote when you have a Smart TV. I would not recommend this company to anyone. Customer service is lacking, pick up from their store, your remote control, and no follow-up after techs have been to your home, to finish the remote instructions. I'm still using 2 remotes after 2 months.
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Clara S. J.
1604958011
Do not trust this website. Looking for a rental car online at hotwire Says $18 A-day 33 after taxes or different car for 20 but get cheaper prices on the app download the app so I do that and the same cars $19a day 34 after tax??? False advertising do not get the app! It is cheaper online!!
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Greg M.
1585362206
Most awful internet I have ever had. Less than 1mbps download speed almost every day for three years.
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D B.
1583939470
They are the internet provider of our subdivision and the internet is consistently slow or not working. We have outages on a weekly basis sometimes for 2-3 days at a time. I would never recommend their internet to anyone.
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Cailyn L.
1579541685
I currently have Hotwire Communications as a part of my apartment complex lease. It is the worst and slowest internet that I have ever had (I do not game, stream movies, download large files, or other activities that may impact the speed of the internet. Essentially, I pay $70 per month for little internet and very poor cable options. In addition, the customer service from Hotwire is deplorable. If you enjoy spending hours on hold trying to get one question resolved, while paying too much for very poor service than I suggest you look at Hotwire for home internet and cable.
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Mea E
1575036926
I have this internet as a part of my HOA package and it’s terrible. The prices to upgrade are 3 TIMES as much as other providers. At any given time my internet will slow down to a crawl making me unable to work from home without paying exorbitant prices!!!!! I’m going to request we change internet companies as soon as possible!
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Flower B.
1570135709
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Betsy M.
1568154743
If I could leave ZERO reviews it would be too many stars. We are bound by our HOA to use Hotwire. They provide terrible service, and their internet speeds are dismal, if not non existent. I had to have another company install an internet line, so that I could work from home at added expense. Hotwire doesn't care - customer service is non existent. Horrible internet speed. How does less than 0.1 download sound to you? What a monthly rip off - for 13 years.
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Susan K.
1567971102
One star rating is too generous. Hotwire does not deliver service levels as stated in a contract with our HOA, not even close. Many residents in our community work from home and are unable to be productive due to non existence of internet. It is unacceptable and they continue to ignore trying to resolve the issue in a timely manner, often times ignoring complaints made or denying there is an issue at all.
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Jeff H.
1567959233
I wish Google had a rating below 1. I have lived in a community I just love that is tied into a contract with Hotwire. The service is disturbingly awful. Spotty at best. Broken at worst. There have been countless days and weekends where our entire neighborhood was getting either no internet service or less than 1Mbps download speeds. This company is a joke.
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Izella W.
1567901020
ABSOLUTELY THE WORST SERVICE EVER!!!!!
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Rachele O.
1556678628
Internet and cable went out in half our neighborhood. They tried saying my house is an isolated incident and someone will call me in the next 24 hours. I WORK FROM HOME! Support tech sounded poorly trained and uneducated in his field. They dont care about customer service because they trap communities in contracts and ownership of fiber optic cables. They dont care about service, people or communities! They only care about the almighty dollar. Horrible company.
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Christian D.
1554950401
Hello all...I’m here to join in on the horrible Hotwire reviews. If you’re not required to use them...STAY AWAY. I move down into a new home and there was no fiber wiring done. I’m going on week three and still have no internet. Upon calling them, I got few promised call backs. Most of my phone conversations were met with answers consisting of “I don’t know” and extremely long wait times to speak with people that couldn’t help me.I watched them tear up my yard yesterday digging for fiber and I am still waiting for services. Also the job done on wiring was pretty terrible. I don’t recall ever having (or seeing) a setup with wires hanging out of the wall...One technician did come out to connect the TV services and he was pleasant.If you don’t have to deal with them....RUN AWAY! There’s a reason they have 1.7 stars...UPDATE - 4/10/2019Appointment was scheduled for someone to come out and fix internet. Someone showed up a day early while no one was at home and NO ONE showed up when we actually planned to be home for the real appointment. Also, cable still laying above ground in my yard....
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King C.
1552454806
Hotwire is the single most awful company I’ve ever used. Literally EVERY single Hotwire product I have in my house breaks down constantly, and when it does work it has the worst performance I’ve ever seen. For instance, one of the product I have is their Fusion WiFi router and half of the time it would take you over five minutes just to load anything and the other half of the time it just fail. The only reason I’m using this garbage is because my neighborhood is requiring everyone to use Hotwire. And because of this reason I despise my neighborhood for even associating themselves with this abomination of a company. In short, to any who’s even considering buy anything made by Hotwire, DO NOT BUY IT! It will be the worst investment you’ll ever make.
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Mysha W.
1550435535
These people are scammers. Never open an account with them. They make underhanded deals with apartment communities to scam you together. By the time you’ve been paying the bill in yyour rent for months Hotwire sends you their bill which has never been paid. I’m 650$ short so far. And I use Google fiber only. Still paying for service I can’t use. Thanks for nothing Hotwire scam machine.
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Bill H.
1546889032
Hotwire is a FAILURE! There is no service function. I pay some $91 per month to be placed on hold for 21+ minutes when I called to increase my service. There is no 'management' involvement to call. Whatever you do, Avoid Hotwire... - Bill Hackaday Jan. 07, 2019
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Jill T.
1545143000
Horrible customer service, erroneous charges, and complete incompetence. Beware of this company!
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Laura 1.
1540209225
This is actually a review I should have done years ago but I feel that I need to do. This company does not try to solve customer's problems, at least on the residential side. I would connection problems when it rained or when they were working on a different unit in my complex. If there was tech working next door and my service was disconnected. He wouldn't look at what he did to disconnect me. As I work from home, I've lost several days of work because of the poor service I received from Hotwire. The other tennants complained as well. My complex eventually successfully sued to get out of Hotwire's contract and was able to have Comcast/Xfinity to service the complex. I am completely satisfied with my new service. If Hotwire plans to stay in business, the need to do a whole lot better with customer service!
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