Read What Our Customers Have To Say
View testimonials and reviews about the Hotwire Experience and the white-glove customer service we provide to all Fision users.
charnittra R.
1685202630
They provide same day techs. I love it xfinity can learn a thing or 2 ‼️
ron G.
1684961018
Garfield Robinson great job helped alot
Shun. L.
1683081245
I've really enjoyed my experience with this company so far. I have been with them since they came to my area. I was with a previous company. I had too many issues to name. One issue was my router kept going out. I was told to get a new box. After the 4th time and them coming out cutting lines trying to fix the issue. I was done! After switching to hotwire I had one issue it was resolved quickly. It was an issue with the plug box. The guy fixed it and made sure everything was working properly before he left.
Debbie K.
1682521814
Garfield Robinson was amazing! Not only did he fix what was broken and he troubleshot other issues so that the problems would be fixed before they even started! Sackel
Brett B.
1682513391
Sue P.
1682104363
Great service
Jayne B.
1682022924
I recently had ongoing TV issues with the Hotwire service in my condo. The Account Manager, Michael Schwartz alerted the Supervisor Jesse Martinez and Tech Thomas Rosa to come to my rescue. I was very pleased with their feedback, suggestions and professionalism. Great customer service!
Marwan E.
1680963796
Seriously amazing customer service, project leader Daniel (sorry if I got the name wrong) down in south Florida immediately sent out a tech to resolve any issues I had when they were rewiring the entire neighborhood. Even on a weekend. The best project lead there is!
Merrit B.
1680707156
I emailed customer support regarding my internet speed. Daryl Gault from hotwire called me and discussed the situation. He was very professional, pleasant and explained the technology and situation completely.Daryl is a keeper.
Donald D.
1680187158
Daryl Gault of Hotwire solved an ongoing problem for me in the most polite and helpful manner and stayed with my problem until resolved.
Jessica M.
1680173814
I love our service with Hotwire Communications. Fast internet speeds. Upload and download.Highly recommend getting this service!!
Paul H.
1680148923
Amazing, state of the art building, facilities, cutting edge technology and beyond knowledgeable and friendly employees!
Thomas C.
1680081107
Darrell Gault was amazing! He was able to answer all my questions and be of great service.
J A.
1679829479
The ONLY reason I am giving Hotwire five stars is because of the last customer service, agent I spoke with, Byron Holton. If it wasn't for him, you would...
Robin M.
1679341648
Today I dealt with Daryl Gault who is a "Technical Engagement Specialist" for Hotwire. He is an amazing communicator and knows how to solve problems...
Diane F.
1678899839
We are going to be new Hotwire communications customers so we called for a consultation. Marc Plummer / Launch Engagement Specialist was friendly and...
Jeff J.
1678475179
Helping our Home Watch clients with their equipment.JeffSafe Home Management
I AM called Irene C.
1678338788
After 9 years & 3 major CABLE COMPANIES, HOTWIRE IS BY FAR THE BEST! NEVER had a problem with the SERVICE from day ONE! PS...GREAT PRICE for the 1000 MBPS too!
debby N.
1678296955
Garfield Robinson was at our home and he is AMAZING!!!! So incredibly knowledgeable. Where have they been hiding him
Neal Warren J.
1678005624
Pamela M.
1677856754
Garfield Robinson was great! He was professionally, patient and extremely helpful. He fixed my internet and taught me how to navigate my smart TV. He is the best
Sammie P.
1677197330
The technician was kind and professional at all time. He diagnosed the problem, fixed it, and insured the phone, tv, and internet all worked before leaving
Steven B.
1677173247
Garfield Robinson was very professional, thorough and very courteous. Everything is working better than ever. Thanks.
James E.
1676932815
Having had a few issues with appointments for service, hotwire has , by far, the fastest and most reliable internet for the price, and that price doesn’t change every year!
John B.
1676455702
I had the pleasure of speaking with Delois Cooper this morning, February 15, 2023.to add to and upgrade cable service. Great "bedside manner", a pleasant...
Yolanda G.
1676150541
Karen B.
1676060445
The tech that came to my house was Garfield Robinson. He was extremely friendly, professional and efficient! He did a great job and would give him the highest recommendation allowed.
Ellen Z.
1676055605
Garfield Robinson was a pleasure, he came on time and was pleasant to be with. He was fast and patient And knew what he was doing! Thank you Mr Robinson
Ronald K.
1675080193
I just had the pleasure of speaking to Daryl Gault of Hotwires customer service today. I have been attempting to get a refund of $27.89 since late December...
Dana S.
1674927255
I cannot praise Alix T for his great customer service. He was the only person who took the time to figure out how to install my cable boxes and internet in my home. He's delightful to have do work in your home.
Frank M.
1674500919
Just want to say Thank you to Joe Avril in the Tech dept. The most patient, wonderful Hotwire person I have dealt with. Wish there were more employess like him around. Anywhere!!!! Maureen Madalone
Helene A.
1674331171
Garfield Robinson was great! PrProfessional efficient and walked me through everything I needed to do
kathy D.
1674310664
Technician Garfield RobinsonMr Robinson was so nice. I can't tell you how great it was to have someone both professional , caring and knowledgeable.He fixed our problem and told us exactly what the problem was.
June S.
1674063873
I had a very good experience with the technician he really explained everything to me and had a lot of patience and I thank you for sending him his name is Garfield Robison
Jeff L.
1673706382
Mau M.
1673544637
Helen H.
1673018582
Technician Garfield Robinson was very knowledgeable and courteous. Very good.
Sarah C.
1672949057
Great installation from Ghandi and wonderful troubleshooting from Jules and Jonathan.So far I'm very impressed with the service and courtesy displayed by all I've worked with. Thank youThanks
Eric F.
1672134453
I called into Hotwire to get the name changed on my brothers account because he recently passed away and I'm in charge of all his accounts. Moriah Leach was...
Jonathan K.
1672046417
Daniel S. came out to help fix the wireless connection. He had a great personality and knew exactly what to do to get the issue corrected. He checked all of...
Don P.
1671787097
I have to chime in about my experience with Hotwire . . it has been fantastic! My house was one of the first connected as our community switches to Hotwire...
Lauretta D.
1671569760
David came the same day we requested help. Service was excellent; he was very pleasant and professional.
K T
1671222438
I have had challenges with Hotwire at times. The tech that frequents my building in Ft. Lauderdale the most often is named John. He has exceptional knowledge and service skills. I always feel better when he is the one responding to calls. He takes his time, he is efficient and well received. Thank you John for all your help!
Margie G.
1670707545
I recently dealt with Francine at Hotwire Communications. Working with Francine was a pleasure. She made a difficult situation, for me, easy to fix. In the future I will always request to work with Francine.
Jacob R.
1670431229
Davida B.
1668752268
I received outstanding customer service and assistance that went above and beyond. Maury understood my problem and went out of his way to help solve it ....
Garahan W.
1667980953
Hello,I'm sending a note to thank Shanetra Wilson for providing superior customer support for my issue today. Shanetra was engaging, professional and a...
Anthony B.
1667215415
I just had the great pleasure of interacting with Daryl Gault/Technical Engagement Specialist. Daryl exceeded my expectations and went above and beyond to...
Frank S.
1661857351
Had a problem with our internet connection Called Hotwire and spoke with tech specialist Daryl Gault, who was over the top in assisting me.Not only did he...
Omar C.
1661188387
I must say that Hotwire provides really strong and reliable internet. Much better experience than I had in the past with Xfinity. Thank you Kierston B. for...
Michael S.
1660808233
Your customer service representative Kerah Santiago did an excellent job with helping me today, a new customer. Nice to run across a large...
Judy C.
1656099332
I was so frustrated dealing with the Raleigh salespeople and decided to visit my local branch. Laurie was so helpful, patient, and encouraging. She knows her work and did an excellent job in assisting me. I recommend to anyone to pay your bill, get technical support, etc. locally. It was much less stressful for me.
Jeff S.
1655369847
Just signed up for Hotwire service since it is offered as part of our HOA. Natalie Fuentes provided a superb and friendly sign-up experience. It was...
Steve D.
1655186421
Hotwire's customer service representative, Diana Castaneda, solved my problem related to printing a basic cable channel lineup. She put me on hold for a...
Ursula W.
1653574840
Update!!! Hotwire has really stepped up the game.The service is great .... when it works. We lost service for a day last week but they identified as a community service issue and it was fixed that day.We lost service again yesterday morning together with neighbors and several other people in our community, but Hotwire told me they won’t have a technician until Thursday. I told them to please try to send someone sooner- I am working from home and depend on the internet, but all I got was “they will try”. Some of my neighbors were lucky and were promised an appointment for today. Hotwire won’t acknowledge that this is an issue within the community despite the fact that multiple neighbors lost service at the same time and my request to please talk to a supervisor wasn’t granted either.
Erin A.
1651065989
David Cocchiola exceeded our expectations. He was customer service focused and professional. He took his time to explain the new products to us and made it...
Scott K.
1648855832
I wanted to take a moment to let people know what great service Hot Wire provided. I was relocating my TV to a different wall and was told by my handyman to get Category Five cable. I was headed to Home Depot when I noticed the Hot Wire Truck heading to an account. The technician kindly got out of his truck and offered me some cable and gave me his card in case my handyman ran into trouble. Sure enough he had trouble with the project. No problem. Why? I called the gentleman’s name on the card, Jean and he came within minutes. Not only did he walk my handyman through the process he made sure all my equipment was hooked up correctly. Thank you Jean. I would have given 10 stars for the Hot Wire service if I could have. This was an example of a person and a company going over & above. Thank you!
Nicholas Z.
1648493881
Hotwire is an okay service provider but this review is for Ida LaGreca who works there who helped fix numerous issues with my account. She is a rare talent...
JNGillion
1647610352
Christy did an amazing job with assisting me with getting my account squared away!!! She was very patient and very welcoming! I would allow Christy to help me any day ! Great work
yappytown
1646848473
I have to say, I have rarely if ever been impressed by the above and beyond help that customer service can give (mostly because I feel nowadays people don't put any emphasis on friendliness at all). But oh my word, I want to take a minute to rave about Kristi here at Hotwire in Salisbury. She is hands down the kindest, most helpful and sweet woman I've ever dealt with in a company! She was friendly, made me feel totally comfortable with her immediately, went way above and beyond to help with our issues, just one of the nicest and warmest people I've had the pleasure to meet. Hey Hotwire! This woman deserves a raise and stuff! She's amazing 🙂 She truly made me feel like our issues mattered and would be fixed asap, and through all her hard work and talking with their techs out and about, she was able to have our issue resolved same day and I cannot thank her enough (and the lady from the front of the store was so kind too but I sadly can't remember the name but thank you to you too!!). Thank you thank you thank you so much to you Kristi, I'm thankful that we had the issues pop up, cause I was able to meet such a wonderful person and truly cheered up my day 🙂 The issue being fixed was just gravy!TLDR: If you're in Salisbury don't use the 800 number to get ahold of Hotwire Communications, go to the main street store or look up their local phone number online and get ahold of them that way, and I highly recommend dealing with Kristi cause she knows everything about her job so well, and makes you feel like your problem matters and you matter. She's awesome and their internet services are awesome too! I'm sure there are plenty of great people there, but I wanted to sing the praises as it were, cause they are deserved. Many thanks!!
Eric C.
1646455833
Buba H.
1646292322
Stephen Gabriel !!! Guy is the man, always comes through when I need help and he makes sure I'm more than helped.
Raymond M.
1645995164
I’ve never had any problems with hot wire.Great service
Mj B.
1645464646
Receptionist Laurie goes above and beyond to be helpful to customers as well as offering a smiling greeting. Her "first face" you see is a real plus in interacting in person at the Fusion store uptown.
Madeleine M.
1645426423
Great service on the phone today from Daryll Gault, solved the problem quickly. Very nice customer service.
Willette J.
1642505162
I'd like to take a moment and thank the staff for providing outstanding service. I experience major account and technical issues, Kristi/Todd went over and beyond to resolve the issues. Again THANKS
Jarett C.
1638273611
I wanted to take a moment and write a review on how outstanding this company and service has been. I’ve had Hotwire for about three years in total and I really have enjoyed the service more so than Comcast. Karen S. was the rep that helped me in my Southwest Florida community.. I had a billing issue at the very beginning and she was outstanding in making sure everything was corrected as well as making sure that the account was always accurate. I would give her a five star rating as she should be a role model of other employees to try to model their customer service experience like. Thank you for a great company in Fision Hotwire
Pat R.
1637143275
I want to thank John Fletcher from Hotwire Communications for picking up the phone and taking care of my request. I'm from the north and the cable/internet...
ELZORRO2149
1637117071
Customer service is amazing. Kind, punctual, and always go above and beyond.
Kathy W.
1637025882
I would like to commend Laurie. She is very professional, and courteous. She is very committed to satisfaction, and dedicated to excellence. She is the epitome of customer service, and is a great asset there at Hotwire Communications.Many thanks Laurie!
Michael C.
1635955895
Bravo to the account manager for my community near Sanibel, FL, for the manner in which she handled an issue affecting all 194 subscribers. Customer service was of no help to me, and I finally got to this wonderful lady by doing some digging on my own. Not only did she "bird dog" the issue, but also she stayed on top of it, and kept me informed of the progress. Cable companies, in general, do not have very good ratings, however, I have had many companies in the last few decades, and Hotwire stands significantly above the rest of the pack. I only wish they could have more employees like the one who helped me out!
stammphoto
1633978225
Been real good to me...
Steve D.
1631565149
Had an issue with my personally owned infrared signal extender and Kristi was very polite and efficient in getting me the answers I needed. #shoplocal
Alex H.
1630581267
Paulo did an outstanding job of installing my wifi. He was on time and was extremely helping in explaining everything throughout the process. I highly...
Derek W.
1629566975
Juanita
1628615369
This was the BEST service I’ve received would definitely recommend!!! Kristi was SUPER helpful!!!
Felicia G.
1626897797
I needed technical support when one of my TVs stopped working. I got the best technician ever on the other side of the phone. With a beautiful cheerful...
Heidi W.
1625396881
Kristi and Laurie truly are Customer Service experts! They go above and beyond to provide the best experience possible! The best part about living in Salisbury is being able to get Fision Hotwire. Clear picture, fast internet, and great pricing. 10 stars!!!
Patti L.
1624370206
My TV wasn't working today when I got home this afternoon. I went through the drill to reset it but had no success. My heart sank. Luck was with me. My...
R. P.
1623485072
Overall, I was very impressed by this installation process. The installation technician, Mr. Alain Lopez contacted me the morning of the installation...
Stephen K.
1621266218
Eduardo A.
1618429598
Today I had the pleasure of being attended by an extremely kind and professional lady, who was working with me for hours until she solved my internet...
Eric P.
1616801419
Construction workers ripped out my internet wiring in a remodel. I called Hotwire and they were out to assess the situation within and hour and came out the next day to run new wire and install the equipment free of charge. Top notch service.
Jorge H.
1614792743
J W.
1613784386
Reviews Yelp, googleWe write reviews, promote your companiesGuaranteed confidentiality and quality of reviewsAll accounts of real users, with reviews and...
John F.
1613666767
After a couple of hiccups I found that Shonda Was our community representative for customer service in our condo complex. Shonda was courteous patient knowledgeable and listened to everything I had to say About my experiences so far.She explained the services that were included also helped me to get connected to the basic cable available in the community. She was also able to straighten out a billing issue while we were on the phone.After a rocky start I found Shonda to be a breath of fresh air who helped me with every issue I was concerned with and created a new satisfied customer.ThanksJohn F
Matthew Landes (.
1613497262
TL;DR: Internet is fast, reliable and customer service is great. I have had one night of no internet in 4 years and they bent over backwards to get me back up ASAP.I have been a Salisbury Fiber customer since the Fibrant days and I had begun to see issues where my internet was going out for between 60-180 seconds every day. I spoke with Hotwire Support and they let me know that my issue was the older Fibrant equipment on the side of my house. The very next day they had a technician out to replace the equipment on the side of the house but there were still some issues on my line that had to be ironed out. First thing the next morning, the tech was back and got it all squared away and perfect within 20 minutes. Throughout my entire time talking to Hotwire, the account manager Chris and the technician Mike where in constant communication about what was going on and offering alternative solutions to help mediate the the spotty internet that I had for that night. They both went above and beyond to make sure that I was taken care of. Some folks may only leave 5 star review for perfect service and never let companies who have issues make up for them, but I sincerely appreciate, and would much rather pay my money to, a company that works to fix their issues and make sure the customer is happy. Id wholeheartedly and unabashedly recommend Hotwire Fision to anyone and I am looking forward to continued great service from them.Also, since some companies love to advertise speeds that I never manage to get, I wanted to include screenshots of multiple speed tests I did. I pay for 300Mbps up and 300Mbps down and Id say that I am actually getting those as real world speeds.
James H.
1612736589
Mary E.
1611853916
Our day started out horribly. We upgraded our broadband and the gentleman came at 1:30 & installed it incorrectly leaving us with no Internet & us not being...
Johnny M.
1611671105
Bret K.
1611178648
My experience today requesting program listings was handled very well by Udevski Person. He was patient and knowledgeable of my needs.Per our conversation...
Tony P.
1610984192
By now, the group in our community that was anti Hotwire should be of a different mindset. Hotwire has been very responsive, professional and informative....
Rick A.
1607610852
I had a half-dozen connectivity problems that phone support was unable to resolve. Most of the front-line support people seem to know just one trick: reboot...
Just M.
1602042981
HOTWIRE SALISBURY NC:I was looking for an internet service for my mom. We needed to put security cameras in her home for mainly health concerns. She had began falling alot but refused to leave her home to live with any of us. Shes holding on to her independence. We wanted to make sure she was ok, everyday. We live in different cities , but we wanted to see that she was alright. Most of the internet services in Salisbury North Carolina are very expensive. But not Hotwire, comparably speaking. I spoke with Laura Searcy at 114 Main St, Salisbury, NC 28144 and she was so pleasant. She was very knowledgeable of their products, services, as well as the promotions being offered. The service goes in Oct 9, 2020 and I can't wait to bring my mom out of the stone ages with Facebook, streaming, computers and the like. Thank you Hotwire of Salisbury and Laura Searcy for helping me to make my moms life happier and helping to give us peace of mind.
Queen B.
1597332095
Great
Diane C.
1596206015
My Internet has had a lot of problems and I was not happy at all but yesterday I had a very knowledgeable Man named Angel came out and finnally there is Internet. Hopefully it stays on but so far so good. Thank you Hotwire for taking care of your customers.
Natalia V.
1594651465
So far I've had a great experience. Cesar was very very helpful and proactive with the scheduling and Rudy was very efficient and pleasant with the install. I very much appreciate that Rudy let me know when he was 30 minutes out. Excited to start using my fiberoptic internet!
Robert M.
1594648760
HOTWIRE has been the best ever cable provider I have ever used .Issues sometimes do arise but customer service is always been able to correct the isue in a timely manner ..great customer service .Thank You
Leo C.
1592532243
Today, Account Manager SWFL, Frank Urquizo, made my day if not made my last three months. He was able to resolve an account statement issue in literally no time. Frank was courteous, open minded to resolve my issue and ultimately, resourceful to email me my statements. He is professional over the phone and sensitive to resolving issues in a succinct and swift manner.Watch out upper management! Frank is a leader in the making and bound for more successes!
Paul G.
1591737136
The Best Internet and Cable TV. Video Company SW Florida has to Offer!!
Alberto M.
1591150657
Impecable el trato con HotWire en especial con Cesar, muy buena atención y rapidez , excelentes profesionales !!!!
Emily P.
1590143843
Long story short we had some issues with our business account (our fault not hotwires). Though everyone was very nice, I did get some run around (would...
Bob B.
1588074447
We have had hot wire in our condominium for at least 4 years. They are 1000% better than our previous Cable Provider, Comcast. Their service is outstanding...
Robin R.
1587649280
Have had issues with Hotwire for service and repair in the past. Fortunately, with the help of Mariano Gonzalez and Anthony Daly, our internet was repaired...
jamie B.
1587494691
Anytime I have an issue, which is rarely, they are out to fix my problem within 24hrs
jenny q
1581611204
Today I spoke with Ciarra Spillers and she was helping with my mother service in the villas at Secret Lakes. She was extremely patience with my mother and courteous. She was trouble shooting her system and got it back to work. I know it can be challenging to deal with older people however she was super nice and understood when my mother spoke Spanish to her. Thank you so much for your kindness and help.
JUAN R.
1579529708
Excelente servicio. Sobre todo que se puede ”retroceder” la transmisión de un programa para verlo desde el principio sin tener que grabarlo” Esto se puede hacer también cuando uno enciende le televisión
ron C.
1578535107
Lance W.
1578087425
I RECEIVED AWESOME SERVICE FROM HOTWIRE.MY TECHNICIANS MIKE AND ANDERSON WERE PROFESSIONAL AND INSTALLED A COMPLICATED SYSTEM IN OUR CONDO. I WOULD RECOMMEND THEIR SERVICES.
Karri A
1558975003
Exceptional customer service
Kyna G.
1557763695
We use Hotwire services at home and at my work. Responsive customer service. Great internet and TV connections. I appreciate Hotwire being an active participant in our community.
Laurie H.
1557323103
The transition from Fibrant to Hotwire was a quick and smooth experience. The customer service with Hotwire has stepped up their game. They are quick to address any and every need of their customers in a timely manner. The speed of the internet they are providing out ways any other service provider in the area. It is not just the everyday customer service representatives. The whole staff of Hotwire is working to provide a better experience for the community for Salisbury. I look forward to the days to come with Hotwire. Keep up the Great work!!!
Pete B.
1557169651
We were Fibrant customers and the transition over to Hotwire was pretty smooth. We've since added phone lines through Hotwire's VOIP. Those especially are a great deal in comparison with other VOIPs out there. Plus they were tons easier to work with than Ring Central.
Mikey W.
1556918175
Hotwire is good for our community. I wish more people knew that Salisbury, NC had gigabit fiber.
Ted G.
1556914212
We were switched over from Fibrant to Hotwire. We have a complicated business and residential system. Hotwire has been very helpful and responsive. Their fast speed and great customer service are giving them a great reputation!
Cheryl G.
1556910315
We just made the switch from Fibrant to Hotwire and are very happy with everything. Customer service is great!
Mary T.
1556909474
I have seen a lot of people giving negative reviews and I really don't understand it. We use the service at home for internet, television and phone service and I have never had a single issue with it to date. The customer service people I have dealt with have been helpful and professional. If ever a problem does come up, I am confident that they will do everything in their power to resolve it quickly and efficiently.
Dead E.
1556908553
We're getting ready to move and I'm so excited about switching to Hotwire! I can't wait to ditch my cable!
Elaine S.
1556906479
Our experience with Hotwire has been wonderful! We love the fast internet service and customer service is excellent.
Branson H.
1556905142
5 Stars for commercial use! 0 outages so far!
Mj M.
1556902630
My internet and phone connection are both much better with Hotwire! Glad I made the switch!
Joe G.
1556902195
Hotwire is our choice for high speed internet. It is the only source for true symmetrical high speed fiber. That is important to my company because we do not just download we send content all over the country to clients. And to send big, big video, photo and graphic files you need high speed fiber.
Cameron C.
1556901717
Switching to Hotwire has been great for my small business. They provide fast and reliable internet speeds. My employees and I have not experienced any connectivity issues since switching to them as our service provider. The customer service team has been professional and friendly during my interactions with them. That being said, I’ve barely talked with them since the service has been so exceptional. Hotwire is an excellent addition to our community and I would highly recommend their services to anyone in the area looking for fast and affordable internet.
sabrestp
1556900200
Great speed, just works and no outages..
Alyssa N.
1556897763
Hotwire has been a wonderful sponsor for the arts here in Salisbury. Their staff have always been very pleasant and professional to work with!
Greg S.
1556896081
I am a big fan of Hotwire. I am just not sure why you would consider any other provider if you live in Salisbury, NC. I have Hotwire Internet and every time I do a speed test I am getting the bandwidth that I pay for. I have never had an outage. No other provider in Salisbury has the bandwidth available to its customers that Hotwire does. I have 1 Gbps service from Hotwire. The best that AT&T can do is 10 Mbps and that is over DSL which is delivered via copper wires that have been around for who knows how long. Spectrum can do "up to" 1 Gbps, but every time I ran a speed test with them before switching, I never got the bandwidth that I was paying for. Plus with Hotwire, I don't have to rent a modem. If you are a cord cutter or someone that just values blazing fast Internet that is reliable, Hotwire needs to be your provider. I attached a screen shot of my speed test. As you can see, I am getting 917 Mbps download speed. With overhead and processing delay on the interfaces, this speed is spot on for 1 Gbps.
Dennis L.
1556892130
I love Hotwire!! The best internet I have ever had! I stream a lot so I need fast dependable internet and Hotwire gives me that! Never any issues!
Kenosha S.
1556889644
I love Hotwire Communications cable, phone, and internet. The changeover for me was the best thing I could have done. The internet speeds and cable are exceptional and friendly local customer services when needed. The installers were kind and the process was amazing. Thank you Hotwire.
B C
1551473168
I had a problem with customer service and wrote a review. Their social media customer care contacted me and figured out what went wrong and explained everything and solved the problem. GREAT job! Thanks
Rafael M.
1546430811
Ronald C.
1542765330
Awesome Company/ Great managment
Rodney T.
1541637327
Great tech , very helpful and concerning ! Winston helped way beyond what was expected and the internet is very fast. I would highly recommend Winston for as many installs you can get. Winston is definitely an asset to your company.
Detrick J.
1525479266
The lady's was very nice and helpful
Colleen M.
1524601312
Phillip K.
1519590176
Isaiah T.
1679963450
Mary & Andrew W.
1679760595
Our 866 number was not working , informed by a guest at our Bed & Breakfast. Called Hotwire and waited 10mins then was cut off by agent as he tried to call the 866 number!!. Frustrated so called back and was on phone with agent for 10 mins who then posted a ticket to "Engineering". Asked when it would be fixed since this was 4:30pm on a Friday. Agent said hopefully quickly! Lo and behold got a call back at 6:30pm , mind this is Friday, to say it was fixed. Excellent and made up for the journey to get there.
SEAN
1676691718
Simple. Easy. Fast.
Nick F.
1674257089
Albert, the technician from Fort Myers gets 5 stars for installing the wifi in my apartment! He showed up on time, was very friendly and fast.Scheduling to have the wifi set up could have been better. It was hard to get a hold of the one guy they had so we had to go a few days without wifi after moving in.
Orit A.
1673210498
Howard S.
1670424904
Terry Burgess is a very PATIENT ladyWho walked me through some easy steps to respond to non signal of TVFortunately I was able to reach her after 4...
Wendy G.
1667152367
Hotwire social media department called me and refunded my money, after I posted a poor YELP review. They also allowed me to cancel my auto-debit. I am...
Kevin O.
1640206639
They do a pretty good job and dispatch techs pretty fast when a home visit is needed. I had only one recall in all the times I’ve called them
Cristal W.
1610657922
The ONLY reason that Hotwire is getting a high review and if i am honest, keeping my business is due to two people at the office in Salisbury. Their names are Shenoah and Lori (sp). Hotwire has been double charging our account every month and letting one sit in our account pending for a week. I have yet to get a supervisor on the phone. The customer service supervisors have been "unavailable" everytime i have called and will not call me back. Terrible way to run a business and handle your customers. Shenoah and Lori in Salisbury are their saving graces. My problem was handled quickly with them.Thank you to them both. No thanks to the supervisors of the customer line.
swb I.
1601347124
Liam P.
1556984989
Hotwire provides great internet, and has also made a great effort to be a part of the Salisbury community since they moved here last year.
Bob S.
1680513889
Everything seems to be automated and difficult to make contact to get a service item attended to.
kathleen F.
1678466356
Terrible customer svc can't mail labels to mail back boxes when moving ridiculous
Aileen H.
1676007728
Just finished reading reviews and am having all the same experiences. Have had six different technicians. All were extremely personable but the problems continue. We have four tvs all are connected to cable. Only the one in our living room keeps freezing. The technicians have changed the modems routers wiring arris box and on 12/27 then even hardwired the living room tv. It is still freezing - 5 times in 15 minutes tonight - a new record! Tried calling the 24/7 800# four times tonight and keep getting automated and the lovely music - NO HUMAN1/23/2023. Today finally special technician Seane Daley and his assistant showed up. They are technicians 9&10 since October. Hurrah. They both deserve raises. It seems that the original installation back in April 2022 was screwed up and these guys figured it out, removed all the original wiring and reworked and corrected the situation. Tonight my mother was finally able to watch tv in the living room with no problems. If you need tech support as for them. They left the house exactly as it was when they arrived. Extremely satisfied. I will be posting more if any problems arise. Now if Hotwire would only answer their phones when we call…….1/24/2023. Here we go again…..1:35pm til 2pm. Froze four times. Already called to schedule technicians-Seane will be returning Monday 1/30 Crossing my fingers🙏🏽1/30. No Seane got Wayne instead. Very. Personable. Checked everything. Changed out cable box in living room-box #4-and surprise problem solved.Many thanks to the actual technicians and boo to all the executives
Lisa B
1675022594
Sandy G.
1674899827
My Condominium recently contracted with Hotwire after leaving our previous service provider. My initial experience with Hotwire (a phone call to set up an...
Michelle B.
1652808745
Today I had a very helpful Customer Specialist named Byron Holton. He clearly understood the double billing issue, and I'm hopeful the issue will finally be...
Martin B.
1650112920
I just want to say something nice about the woman I spoke with on the phone to arrange installation in my home. She is Delois Cooper. She was helpful and...
Michelle B.
1640619365
Worst setup experience with any internet provider. I greatly appreciate that Hotwire provides high quality fiber optics internet, but I think they need to...
cloree L.
1631294740
I met Kristi at hotwire communications she has excellent customer service I felt really comfortable talking to her Kristi you rock!!!!
Juice M.
1627596273
Terrible customer service! And not to mention you really can’t receive any help with the biggest issues after 5:30 PM
Murray W.
1606848098
Good TV channel selection BUT...1. Their DVR can be a little temperamental. It tends to freeze up. It says TV it's recording and it won't let you out. You...
Nia N.
1605011967
Alex P.
1601226577
Many problems with the internet
Karita B.
1591310491
I usually don’t take to time to write reviews or comment on my experiences with specific companies. Today, I felt compelled to tell my story. I am new to a community just northwest of Atlanta. Most of the major communication companies do not service or partially services my address. Anyway, I established internet services with Hotwire (no problem there!). It was a smooth installation. The problem began when I decided to add home phone service. As of today, I have been waiting for 7 days to have my phone activated. The technician appointment was rather timely but then all the trouble started. Each phone number they wanted to assign was invalid (2 numbers). Then, the 3rd was assigned but I was told the Voice/Tech department had to activate my line remotely and give me my phone number. I was also advised that it could take 24 hours. Then, told to wait about 2-3 hours….but, wait! Again, I was told to wait 24 hours. I have talked to 5 different reps on 4 different days trying to get my phone activated. I will say that all of the reps I spoke to were very nice and did their best to alert, send emails, and get my issue resolved. Unfortunately, the results are the same. I was informed that the company recently migrated to a new system and was having come issues and backlogged. Uh, I think they should have told me the first day I inquired about the service. At least I would have known what to expect-a delay. At this point, I have lost all confidence in Hotwire to activate my phone service. Hotwire has lost credibility. In addition, they appear incompetent. I have wasted hours calling, being placed on hold, and waiting for a rep to answer the phone to end up in the same place as I started-no phone service. There is definitely a disconnect in their process. It’s very disappointing. At this point, I’m choosing to cancel my order and seek phone service somewhere else. I have wasted enough of my time. Good job Hotwire!6/4/2020-***UPDATE***This is an update to my previous post regarding my experience with Hotwire Communications. After my post and cancelling my request for phone service, the accounts manager, Korry Robinson called me to discuss what transpired. He apologized and explained why the process did not go as smoothly as expected. To avoid any more delays that he advised that he would be handling the situation if I still desired to obtain phone service. He made some calls and reach out to the appropriate teams to expedite the phone activation. He was prompt in his follow-up and informing me of where the team was in the process. To ensure that all bases were covered, he dispatched a technician to check the phone line in my home. I am happy to say that I have a working phone now. I know things happen but this is the type of customer service that is worth mentioning. Korry, thank you for going the extra mile and keeping the communication lines open to get this issue resolved. For now, I have added another star to the rating.
Kevin & Cynthia K.
1553563245
Glad I've read these reviews prior to our community considering switching our current service provider. Doesn't sound like the type of customer service we need especially with a long term contract.
Stephen G.
1549593347
On 1/22/19 I called Hotwire Communications to schedule internet hookup at my new apartment. During that call it got disconnected with no attempt made by the representative to call me back. I called a second time and got my hookup scheduled for 2/4/19. My move in date was 1/26/19. I would’ve liked to have had it sooner but was told that was the earliest option. The scheduled time was 1-3pm on the 4th. I left work so I could accommodate the service technician. They never came. I called and was told the installation was actually scheduled for March 6th. The phone representative was apologetic and called to get more information. This call also accidentally disconnected. I called again to confirm the same. The second representative got me in touch with the first who let me know the service technician’s supervisor wasn’t available and that I could not speak with his supervisor. The next available installation date was 2/13/19. I explained this was unacceptable to place me back in rotation after this error occurred. She said she’d pass the message along to the technician’s supervisor.Here’s the problem with Hotwire Communications. They have a contract with my building and get paid out of my monies whether or not I choose to do business with them. As a result, they have exactly ZERO motivation or concern to serve their clients at this building or any other in which this arrangement exists. I would gladly pay more to a competitor if I wasn’t forced to pay them through my rental agreement. I plan to take my personal time to end this agreement with my building as quickly as possible. The other reviews here speak volumes. I have nothing against the people of Hotwire Communications. The problem lies in their business structure and organization, as well as the legal contracts in place that allow them to neglect clients while being paid anyway. Imagine if you could get paid for your job but not have to do it. Would you ever go to work? What do you think is human nature suggests?02/07/2019 Update: I was able to obtain a call from a supervisor that evening who was very apologetic for how I had been treated. It sounded sincere and they diverted a technician to my place the next morning who installed my services. The fact that an effort was made to right the wrong made a lot of difference. It should have been done the right time, but I feel it is justified to increase my rating from one star to three.
John S.
1680383279
Can’t find channel guide for our area, sound changes each channel, VERY slow internet, not user friendly
Sam M
1678377503
Installation went well. Professional, courteous technicians. Two weeks later, internet is down. Technician supposed to be here between 4-6pm, no show. My afternoon wasted waiting at home. Reschedule for 8-10am next morning. Still not here at 11:00am, with no call or explanation for being late with new eta. Morning wasted sitting at home waiting for technician. Still no internet, tv or home phone.
Marsha M.
1675549487
If I knew then what I know now I would never of switched from COMCAST. Big talk but no action. Can’t even connect to Hot Wire. Shame on you for not offering better customer care. Furious
Micheal D.
1668690846
Service works great, when it works at all. They keep doing unspecified work on the system that keeps knocking out service to their clients, sometimes multiple times per week, with no notice, over and over again. Seriously thinking about going back to Spectrum. At least they generally notify you ahead of time if there's going to be an outage. These guys don't seem to care at all. Hey guys, when your upgrades drive clients away, they're not upgrades anymore, they're self sabotage.
Cornelius L.
1630351728
Ryan R.
1619125144
Field techs are great people. Service is excellent when it’s working. If something breaks or if the service goes out in your home, it’s usually down for days. It appears that they have very poor internal quality control and communications between various departments.
Roy A.
1613219534
Internet out over two hours, technical support will not answer the phone
Diane
1580689336
Richard B.
1559672051
Wife and I were less than impressed with Hotwire internet and so we decided to try another service. My complaint is that when we cancelled Hotwire, we had just a few days earlier paid for the next month of service, and still had a few days of prepaid service due to us in the then-current month. Four months and two very trying phone calls later, we are still awaiting a refund for the service we paid for but did not get.
Robert S.
1541600910
I live in a community with dozens of Hotwire customers. Hotwire advertises their extensive network of fiber optic cable. We've asked for that many times but still have the outdated technology.
Michael S.
1684858995
One of the worst service providers that I have ever had to deal with! Internet connection is ALWAYS down! Most of the remote technicians are untrained and unable to restart your service remotely! If you dare complain even a little bit some of the remote technicians will all but cuss you out!I have only remained this long because of the price! But my patience is wearing thin... you get what you pay for... and even with their lower price they should give you change for this horribly unreliable service!
Barre F.
1683642213
I needed a fiber wire moved about a foot during a construction project. I called Hot Wire and they were very pleasant. They immediately made an appointment and kept the appointment. The tech arrived and he was not qualified to move the wire. We tried a second time with emails back and forth with the contract. Again, they sent an unqualified person. Fast forward 4 weeks. Another appointment was made and low and behold they sent the first tech who told us he was not qualified to move the wire. You cannot talk their dispatch and it is like playing tag.I live in a condo that has hire HotWire to provide the cable service. I am really stuck. Hope the President of this company reads these reviews and takes notes because their management model is incompetent just does not work. So if you are the President or CEO, then leave your golf cart or beach house and report directly to your office and fix this issue. This is so simple. My 2 year old has volunteered to help you solve it. She gets paid $200 as a consultant to incompetent companies like yours.
Roman D.
1683244702
gary712
1683132949
Customer service is worthless: I had a appt from 10-12- No one showed up. They will charge you $50 for a missed appointment but won’t pay you when they miss. I wouldn’t recommend any condo community going with this firm.
Sorayah G.
1682703960
I have used Hotwire for a year in my apartment. I moved out, cancelled my service and there’s $4.77 left to pay. I’ve always had auto pay where they take it from my account directly. Now that I don’t have the service anymore, there’s no way for my to pay this $5 online without calling. I call 3x and left on hold for 40 min in total… to pay $5. There’s a service charge for paying online. I asked how to pay online serval times but everyone is confused and sends me to customer service … who never answers. Also, remember to take the box with you when you leave your apartment or they will charge you $250. Had to go back to the apartment to retrieve it, luckily no one was living in the unit yet. AAAAAND you send it off, have to pay for the mailing and DON’T get any confirmation from the company that they’ve received this box..so you have to call and wait on hold again for them to confirm. No user friendly at all!
Walter Andrés C.
1682605918
Just awful, drops connection all the time, inconsistent communication, just a real estate play, just awful, wouldn't recommend
Vladimir M.
1682391061
Scam. Service is free in my location but I get 40$ paper bill with past dues. Online account literally showed I owe 0$ until I asked why am I receiving bills. Now I owe 40$.
Ebony E.
1681539642
I do not recommend this company for your internet service. Go elsewhere. Not only are they overpriced, they have charged me an extra month of service on my account, even though my service has been deactivated since February of this year. They have no problem ripping you off, if you dont pay attention. Not only did I call them out for charging me while my service has been disconnected, but they tried to take off $10, instead of removing the whole month that they charged me. They have no shame in stealing your money.
john R.
1681500468
When will Hot wire replace there horrible remote control? I have a house in Florida that the HOA supplies Hotwire and a house in NJ that I subscribe to Comcast. I have also had Fios and ATT to compare to Hotwire. Primary issue remote control, secondary issue, there lame operating system, which I will not expand on here... * * DEFICIENCIES: 1. The remote does not light up, so you can't see the buttons under no light or low light conditions. Comcast Remote lights up when you pick it up, or shake it. 2. The remote back button is lame. Comcast Remote back button list the last 6 channels visited. Back button on HOTwire remote thinks you want to return to the guide (Lame). 3. Lacks intuitive buttons and commands. 4. The remote is totally not ergonomic. Must have been designed by a democracy of young woman. X When will Hot wire replace there horrible remote control with a better one? Can they copy or evaluate Comcasts remote. Your can buy on on Ebay for less then 15$. *Frightning*
Jillian R.
1681246866
Horrible service. It's currently not even working. Everyday something doesn't work and have to reboot daily. Poor customer service. No 24/7 tech support as promised.
Barbara S.
1681140523
Hotwire although I get many channels the shows are all repeated. The internet is slow and no voice control on basicI recently left Breezeline. The channels were great and the shows on basic. Internet basic was 500 for the price I’m paying for 250 with Hotwire and I had 2 lines. Also, with Breezeline we had voice control and the remote had all the apps. We were able to use one remote to switch to Netflix etc. Hotwire is very disappointing in this age of technology it’s hard to believe that you can’t do better. Remember you are also in retirement areas where the customers are on fixed incomes. How does Breezeline do it and you don’t.
Les S.
1680711143
Over all terrible in every aspect of service. For example when a service call does not fully fix a problem customer service emails service dispatch who never calls (customers can't speak to dispatch)And they then blame each other and nothing happens.
Patrick L.
1680704899
horrible billing experience.I've called customer service 10 times now with no results
Diane B.
1680558214
You need to HOPE that the initial contract and setup is what you want and has no problems because it is impossible to get someone to take responsibility and fix it. The customer service number is useless to get any non-equipment problems fixed.
Jed W.
1680210401
The absolutely worst internet experience that I have ever had. If you happen to have other internet providers in your area, save yourself a headache and go with the competition. My community has frequent outages weekly and the customer service is inept. I wish I got the customer service reps name because he frequently cut me off and actually raised his voice at me. Surely something he would not have done if standing face to face. I am disgusted .Avoid this company!
We Are Zer M.
1680050707
Service it’s not working great I always lost the internet connections for second it’s too expensive to have this problems. Almost 2 years w the company and I’m w them bc it’s not other option on my location…
James M.
1680024879
Awful. Should be zero stars. Installed on 3/24, out of service 3/25, repair guy on 3/26 said fiber problem can't fix it will ' call it in', still waiting 3/28. No internet, no VOIP, no cable. 4 days.
Lee W.
1680020098
Tv wires left hanging from wall little to no education on systemCalled for further service what a mess 6 calls from Hotwire to figure out why they didn’t show for appt3 different people called making new appts and all said they had double booked or couldn’t make itI will use a neighbor to figure this outI also ask for handicapped assistance they do not have remoter or educators who can help the disabled !!!!!
Chloe W.
1679518655
I appreciate the response to my review. However, I have no confidence that you will address this. And I'll tell you why. The install was on March 10th....
Pato F.
1679490053
Would rate zero stars if I could. Customer service is non existent and obvious by all the copy paste responses. . Service is extremely unreliable. I pay for gigabit internet, yet even while connected through Ethernet I get 200mbs. Service cuts out every single night, or anytime you buffer any video. Billing department is probably the worst I have dealt with, they are unable to set up a simple auto pay despite having your credit card details.doesn’t matter what card I use or how many times you give them the information. It’s the same issues over and over again with no resolution. Avoid this company at all costs, They over promise and do not deliver. They are definitely giving kickbacks to the HOAs to switch over to them despite there being a dozen better options in south Florida
P
1679452496
This company cannot even handle the simple task of setting up a recurring transaction. Not a single attempted/denied charge was made to my card from Hotwire, yet they had the card on file for the last 12 months. They will look to squeeze every last drop of money they can from you. I cancelled my account in early December, they call me in January telling me I haven’t payed for January ....Update: I had the misfortune of having to use this company again. The review stands. 2 years later. Same exact issue. How is this company even making money if they can’t handle a simple recurring transaction. They will reply with the same copy paste response and not solve anything, again…
Sylvia F.
1678757458
Worst ever have call at least every other week because no service shows don't record so slow so slow so slow....... wait for service minimum of 30 minutes. Every time somebody comes different excuse as to the issue.
Joy O.
1678744269
I was charged at $50.00 unbeknownst to me for a service visit. When I first installed my cable box, I informed hotwire that I would be installing two TVs. I asked if I needed to wait before installing the cable box and they told me that it should not be an issue. They told me to request a service person to come and install the second TV when I needed it. They did not inform me that I could not move my cable box to accommodate for the second TV. Furthermore, my cable box was already malfunctioning prior to moving the cablebox.When I received the bill in the mail, I was so surprised. Mainly, because I have been with many different cable providers and have NEVER been charged a service fee for anything . Secondly, there wasn't full disclosure of what services could be completed and what services that can not be completed for a fee. I feel that this company is shady, and personally would not recommend them to anyone.
Roger S.
1678625300
If you have a choice between hot wire or Radio opt for Radio the worst customer service and tech support, no call backs they have been to my house 3 times...
Jaylin
1678497425
Company is the absolute worse. I keep getting past due notices, disconnect bills when I am on AUTOPAY. Card not over limit, not frozen nor expired. If you have a choice, do not subscribe. Sad that these residential buildings do not allow you to have other options. Not worth it.
Marco D.
1678469543
Leaving work on NW 7 Avenue one of their vans swung out and drove me into the next lane almost smashing into my car. Lunatic driver of their van almost killed me. My photos show him clearly driving in the turn lane as a middle lane to pass other cars.
Sandy S.
1678235825
Sadly, Hotwire is my only option in my neighborhood; but the service is not the best. When there are outages, it takes HOURS to get everything back up and running with no explanation as to the problem.
chris M.
1678161858
Internet service is terrible. Always have connection issues past 11pm. Almost daily. So much for using the 1GB speeds I pay for. It’s 2023 get your act together, can’t to switch to a better fiber network
Rob M.
1677968189
I am a resident of Rosedale in Bradenton Florida. Our HOA made decision to switch to Hotwire from Spectrum in late summer 2022. Initially, I was pleased and excited to hear this as the list of speed and tech Hotwire offered was extremely attractive and I had high hopes for the new service.As it is, Hotwire Communications has redefined the old saw about "Over promise, under deliver" which is the motto of most large firms these days, as I would be happy if all they did was underdeliver. Turns out their system is extremely unreliable, their Tivo (not kidding Tivo, LOL) based cable TV interface feels very much like a version 1 prototype. It is filled with silly, absolutely ridiculous bugs that make using the system worthless. Overall, the system is just functional enough to prevent the entire residential community I live in to not revolt and demand an immediate switch back to our Spectrum but overall, it is horrible. For six months, our cable TV experience is a series of LOADING screens for 5-15 seconds many times a day. audio/video sync out nearly always and a guide/web DVR that might.. maybe.. if planets align actually do what you expect and record something. The worst thing is the app integrations. You're are better off just streaming from an iPad to your TV than using their stupid controls. The apps never seem to work or stayed logged in for us yet the streaming services themselves work perfectly from tablets.Making this change by the whole community to HotWire has been a fiasco that just keeps spiraling tighter towards imminent impact as no meaningful improvement at all has occurred to the ongoing issue.I was on my HOA Board for 10 years in the past and know for a fact this is not the HOA Boards fault - they are doing their best. This firm, namely HotWire Communications not delivering the quality of service they promised and we agreed to.If your HOA is planning to switch to Hotwire, please reach out to Rosedale HOA in Bradenton and learn more of the horrible situation we are in. To point out just one of my many HUGE frustrations, I am big NFL fan and last weekend my services was out or not watchable for almost all weekend games, I missed them all and not happy about it as I paid in good faith for service that would allow me to do so.---------------------------------Update approximately 1 month later....We were given guidance from the HOA to be patient and let Hotwire address the issues. I am certain they are working on a long term solution but one month later we still have the same situation. We had another long outage today with no services which were just no returned.I'm not trying to be mean spirited or vindictive. I am FULLY aware of the complexities involved, its FTOH, the world is falling apart, hiring hard working people is tough, etc. etc. Despite that, you have an obligation to follow through. I ask that you please stand by your commitments and deliver the reliable, fast and enjoyable service we signed an agreement to receive, are very happy to pay for and fully expect to be delivered.I cant speak for all residents in Rosedale but I can speak for myself and I expect a much higher level of reliability. I will be the first person to commend Hotwire improvements when I see improvements. As long as glaring reliability issues continue, I will not hesitate to bring my impatience to your attention.
Linda B.
1677952684
We are in the Rosedale neighborhood in Florida and this service is horrendous! Out again as I write this review! The outages are constant, our HOA picked this service what a huge mistake!!!! DO NOT USE THIS CABLE!!!!! 🤣🤣🤣🤣🤣😩😩😩😩😩😩3/4/23 UPDATE service down again!!!! Every month this happens multiple times 🤣🤣🤣🤣
Tom M.
1677945369
They have a lot of nerve using the word communication their service is not worthy of that name
Charles X.
1677799283
Lost my internet connection out of nowhere, called customer service and was told that it would be 3 days before a tech could come out to fix my service. The customer service rep (named Tyler) even yelled at me when I asked if they could come out sooner. This is the last straw for me with this horrible service. Will be cancelling as soon as possible.I've been dealing with random connection drops for years with this service, but I've kept it because of the price. Turns out you get what you pay for. AVOID THIS COMPANY!
Richard J.
1677774439
this service is absolutely terrible. our neighborhood of over 350 homes signed a 10 year contract and no one can make their service work. None of the...
Charles X.
1677719178
Lost my internet connection out of nowhere, called customer service and was told that it would be 3 days before a tech could come out to fix my service. The customer service rep (named Tyler) even yelled at me when I asked if they could come out sooner. This is the last straw for me with this horrible service. Will be cancelling as soon as possible.I've been dealing with random connection drops for years with this service, but I've kept it because of the price. Turns out you get what you pay for. AVOID THIS COMPANY!
Ozgur A.
1677709367
Trying to reach the business/work customer service department Fision Hotwire for 2 days and spending more than an hour each day on the phone to speak to someone. Even the regular customer service can not put me through because the business department is not responsive even to them.
Paula W.
1677626736
Terrible customer service!
JL T.
1677078976
I would not recommend at all. Appointment has been rescheduled twice. Installers were running behind and I never received a phone call with update. Customer service is literally a useless dispatch. Thanks for the great service Hotwire.
Boss V.
1676980019
Dishonest installers, disinterested management. Hotwire installers stole from Amazon package on our porch (gated community) and left Hotwire materials in the box. Contacted management, no response.
Justin K.
1676601715
This is the worst service I have ever used. I have spent HOURS trying to get my billing sorted and they keep telling me a supervisor has to call me back because they can't fix it. I have called in over 5 times to no avail. My card had fraud and I was late on a billing cycle by one day, they terminated my service without notification beyond monthly statement, charged me an early termination fee of $1600. After several tries back in Janurary I got in a touch with a supervisor about this and they assured me it would be corrected and I had nothing to worry about. I looked this month and my bill is still incorrect and I have called in four times to get told a supervisor will call me back after waiting an hour on hold each time for a supervisor. NONE have called me back this is beyond frustrating and so unprofessional. They are charging me more money and still have the $1600 early termination fee on there. Ontop of that I needed an internet guy to come out to reconnect my service; I was paying for a gig and they said my interenet was on the lowest setting the whole time!
Mia P.
1676320396
I have been a customer of HOTWIRE COMMUNICATION for the past 5 years, under a contract that was originally stated as a 3-year commitment. Due to the subpar service I have experienced, I have decided to move on to another company with better service. However, I have recently received a bill for $1074.09 for breaking my contract. The company previously told me that my contract was for 3 years and was on a month-to-month basis, but now they are claiming that it was an automatic renewal. I never received any email notification about a renewal of service.A company that promises excellent service and customer satisfaction should not provide poor service and unhappy customers. I have tried to reach out to the person responsible for my account through multiple emails and texts, but have received no response.Be careful!!! Not a good company.
mary H.
1675961027
Absolutely terrible. They don’t show up. They don’t know how to get the equipment to work. They take forever. I don’t know how this company stays in business. I wish I had a choice I. My building to get someone else.
Samuel S.
1675807250
3 visits from inept and incompetent technicians who somehow disconnected my Smarthome system and installed multiple devices that they weren't supposed to. Hours and hours on the phone with dispatch and customer support who just want to blame the other people in the company. Someone take responsibility and stop passing the buck for such poor workmanship and customer support.
Joe S.
1675614081
I'm being generous with my 1 star rating. I've been without any connectivity for 3 consecutive days when 3 appointments were provided, the last was for today. Called Customer Service and was informed that it is now rescheduled for tomorrow! I've been enrolled for 45 days, it has been a nightmare from day 1
Ted S.
1675364890
The absolute worst system, service and technology . I never thought some system would make Comcast look outstanding. Run from these people!
Aimee F.
1675256898
Service is always out of whack at my house. They never resolve the issue. Google fiber we are ready for you.
Dale S.
1675199557
Hotwire asked to meet me at my location to go over the equipment, arrived and found out they did not install the wireless hardware so I could not get the router device to work - one department does not know what the other department is doing. Now I'm getting the run around. Xfinity service was better.
Lee L.
1675177875
Isabelle H
1675110301
Hotwire reminds me of Dial up, the only improvement is that the sound is not there anymore! Horrible service, unstable internet, the technology is definitely not there yet. Stay away if you can!
John P.
1674786825
Love L.
1674785087
This company is not good at all. Our HOA like most, got sold on a cheaper price. What a shocker, the internet and cable goes out constantly! You get what you pay for! Thanks HOA board at Rosedale. Wondering if there was a kickback given and how much???
Brad S.
1674750356
horrible customer service. can't get anyone on phone. the chat is messed up. stay away from hotwire They came out three times and still couldn't fix...
Brad S.
1674646307
constant internet problems. need new modem from hotwire. first they tell me 12-2. then at 1 get a call that it's now 2-4. then get a call from...
Carolyn W.
1674620128
My HOA decided to switch from comcast to fision. I had 8 installers in my home at once and one installer photographing my boat (out back of my home) which gave me a very uneasy feeling. 24 hours laster the internet and cable is not working. Most importantly my security cameras are not working due to the internet not working. After 1 hour in the phone with fision I’m told they might come out tomorrow and I need to take off of work to be here for then to fix the issue.
Loretta W.
1674184001
I never in a thousand years though I would give a company a review. However, I feel the need to warn others about the horrible services this company repetitively provides. I spoke to a sale representative requesting that the digital package, Starz and HBO be discontinued because they lied about the monthly cost. The basis cable is included in my monthly lease package. So you would think they know to not turn that off. Once again, with the continuous issue with the miscommunication within this company, I come home from bible study and the basis cable along with the digital package were completely disconnected. Unfortunately, I am forced to use this company because of the apartment complex I leave in has a contract with this provided. I strongly advise if you are considering using this cable provider PLEASE re-evaluate your decision. This is like the 5th or 6th time, possibly more, since March 2022 I have had constant major issues with Hotwire. Pure headache. SMH
Stuti C.
1674177573
Internet service is horrible, frequent down times. Sometimes outages are days not hours. Stay away from them. When you call for ETA reps will just hang up, and they never have ETA for any down times.
Howard B.
1674154460
So glad that I don’t have Hot Wire as a cable provider. I watched 7or 8 of there workers try and intimidate a 63 year old woman because they cut her lines provided by another cable company and was left with no internet service as I viewed their workers digging recklessly.None of them appeared not to understand the English language and wonder if they are here illegally. I guess you get what you pay for. Do your homework before you engage in get a cable provider. BBB.
K C
1674005749
Recently HOA Enclave Lake Nona switched to Hotwire. Initial hype but hardly 2 weeks and its terrible service. Internet keeps buffering, TV channels takes. forever to change from one to. another- keep buffering, TV stops. every now and then with a caption error. So many of the residents are having same problem. Hopefully someone responsible takes this issue seriously and fixes the multiple problems faced.
handyvets F.
1673737469
Son la misma estafa de siempre, imposible que dejen de cobrar el servicio cuando uno lo quiere dar de baja ! ESTAFA TOTAL !
Susana S.
1673722365
The worst technical support I ever had. Plus no fully and prior explanation of the charges for technician visit if you buy your own router.
Yossi
1673721644
Constantly have to reauthenticate apps on my smart TV to be able to watch, sometimes once a month (on each app), just a horible user experience. Bally Sports which is the only channel Miwmi Heat games are available thought, did not work with Hotwire for the first half of the season, then was fixed, now again not working (the app works fine but just not for Hotwire communication customers. Had to submit a second cimplaint to the better business bureau. Will also talk to my community management not to renew their contract.
Terry G.
1673710730
Horrible billing. We are on Auto Pay and the card is active and valid. We received a disconnect notice in the mail. They say it takes two billing cycles for Auto Pay to take hold (never heard that one!) So our Auto Pay date is 1/21 but our disconnect date is 1/16. I thought no company was worse than Comcast, but now we know better.
wayne F.
1673402700
On hold over 45 min to seek customer service. Still holding.
Steve P.
1673204104
TV service is so slow when changing channels and haft the time you have to go to channel Guide to change TV channelsTech support is useless and be prepared to wait sometimes for hour's
Michael V.
1672776222
It’s been over 2 months to get 1 tv to work or get a technician to our home. Finally was able to make an appointment now they cancelled the appointment. You’re a fool to do business with Hotwire. I had no choice my condos board chose them because of price. You get what you pay for.
Carlos A.
1672419267
Laurene A.
1672149503
deplorable customer service the agents constantly hangup and reply that it was disconnected. 4 time attempt in home tech with no resolve, have had no service for 3 weeks and can't get tech until 20 days
Gabito
1672088489
El servicio de internet para downtown es cada dia peor...
Jojo F.
1671962614
what the hell people. it's christmas eve 2022 and now christmas day and still no god damn internet. can't watch movies, absolutely nothing. how do you...
Ify C.
1671907443
If you have another option I would suggest that you go with that option. Internet services constantly goes out and tech support can never troubleshoot remotely. When this happens you'll be without services for 3-5 days even though this is a local provider that only serves this small area. Techs are never available the same-day or the next day. They say they'll escalate your issue to ensure your services are back up and running quickly but that never happens.
Mario T.
1671830217
Hotwire has poor technical and customer service. I’ve called emailed and chatted with no resolution to constantly having to sign into apps to watch shows. Their cable box menu interphase is cumbersome. Furthermore they discontinued their internet tv app.My neighborhood service rep does not respond to emails. I would warn anyone who is potentially gong to add their service or let them into a neighborhood to reconsider.
Lisa B.
1671822924
Signed up for auto pay never did debt my account called 5 times they refused payment because it was on auto pay and then turned off and still took hours to fixAnd they do not careAvoid this company!!Switching asap
dajuangrad1
1671767691
Hands down the worst internet provider. I’m going to try to see if I can switch because this customer service is absolutely the worst. If you have any issues after hours, you’re out of luck till the next business day. The customer line will keep you on for hours and will not get a call back neither. The so called 24 hour live chat is non existent too.
Theodor R.
1671371349
We scheduled way in advance a number of appointments with them this month, December 2022, and they either showed up and weren't prepared to do the...
Mary Ann M.
1671298482
Do not say that you are open 24 hours when no one will pick up the phone.
Esther C.
1671178976
The circus continues. Tech comes with a second person. Manages to set up one tv. Still no phone and the other 4 tv's have to wait another week. Visit #3- tech returns and manages to set up the phone (thank you -my 95 yr old mother appreciates getting her phone calls) and 3 tv's-albeit,one iwthout sound. Visit#4 -different tech. He undoes one tv, sets up another again with no sound, fixes the sound on the first tv with no sound so today full 1.5 months after asking for service, I have 2 useable tv's. And another appointment next week. Youhave occupied over 16 hours of my time. You sent me a bill with an activity fee.Your company is inefficient at best incompetent more likelySo far you are horrible. system down, after waiting 2 weeks to install cable service tech comes and says " can't do this today, need additional person". Maybe you should consider sending a person out first. Can install one but the system has now been down for 2 days. So still no tv. Go to sign into my account. Not accepting my credentials. I haven't changed them; have you? ?So far waiting for a return phone call to set new appointment-one hour and counting. Since it was your system that was down maybe you should call me? Update:I received a return phone call. She advised me the system is down. It has been down for 2 days so that is not an answer. She cannot do anything since the system is down. I should call back to contact them again. AS I said your concept of customer service is horrible.
Craig G.
1670427876
Please tell me why Hotwire in Hillsboro Beach, Florida has probably half Spanish channels. You have hardly any channels that Comcast or other companies do - besides the news. I have never experienced a company like this in 49 years
Fernando R.
1670185208
Q desastre de servicio en el edificio q vivo tenia infinity nunca tuve problemas con el cable peor con la señal de tv entro esta compañía tengo problemas x todos lados tv Internet es una porquería
Bass C.
1669686049
Installation : Subcontract to incompetent cheap labor - but even more egregious is no oversight by Hotwire. They allow unskilled day laborers to start...
Jennifer F.
1669193322
Worst possible tv and internet. If there were zero or negative stars I would select that option. Internet goes in and out such that my remote connection for...
Sherly H.
1668361057
Horrible serviceI move into a complex that has Hotwire as the internet and cable service. I just needed the wifi password. The first guy that came didn't...
Vincent W.
1667816883
They claim they have a TV anywhere app which you can watch Live TV from their app. But this is a joke. When you sign in with the app, it does show a...
Heather W.
1667299412
Literally the most unreliable and slow internet provider we've ever used. I wish our neighborhood had kept Comcast so we could actually use our WiFi to...
Andrew B.
1666730967
For $70/month I can't download a few megabytes of files and use my computer at the same time. This sort of thing should not come as a surprise when dealing with ISPs but this takes the cake in my experience. HotGarbage™
Wendy G.
1666480914
I lost my home entirely due to hurricane Ian. I called Hotwire Communications on October 03, 2022 to cancel my services permanently. Yet Hotwire...
Ken T.
1665533413
Iland G.
1664985932
Horrible customer service! Avoid if at all possible! We’re stuck because our neighborhood HOA switched to this provider. They cancelled our original internet service install and will not provide a new schedule. Promises to get back with us have not been fulfilled. We need the service for our work from home and these people do not care, We get the run around every time we call for an update. We’ve had some poor cable/internet providers over the years but this company tops the list (or bottoms the list if you prefer).
Big K.
1664907394
The worst provider we’ve ever encountered. Promised a call back within 24 hours from customer service, never received it and when I called again to touch base they basically verbally shrugged and said they would call us when they felt like it. Unbelievable. We’re stuck because our. HOA contracted with them. Avoid if at all possible!
Paul K.
1664844725
This is a low-quality outfit. The installers are low-paid amateurs who do not know what they're doing. Rather than reveal their incompetence and ignorance...
Tim M.
1664734583
Despite surviving a major hurricane, our business is fully operational and Hotwire has internet available, but they refuse to turn on our internet feed. Customer service is atrocious and they refuse to work with us. Completely ridiculous.
Clara M.
1662866588
The worst internet service ever. It's ALWAYS going out which affects my home security system and my business which is ran through my computer.I just called and was told they can't come out for 2 daysBy then I will have contracted another internet provider
Big D.
1662720167
Receptionist at desk( elderly woman)Has a very negative and standoff ish attitude,And makes your ordealWorst adding to the reason your there...would not recommend this TV service to anyone in the rowan County area.
justin I.
1661977984
My internet service been out for 2 whole day I even spoke to woman that works there she told me that the internet is back running all I need to do is reset so I go home n reset n nothing thinking about changing internet service
Richard P.
1659428292
I want to put out a word of warning about the cable company Hotwire! I have had a terrible experience with them since they set foot on my property. It...
Richard P.
1658483803
I want to put out a word of warning about the cable company Hotwire! I have had a terrible experience with them since they set foot on my property. It...
BAYI H.
1657711889
Terrible Service-In fact the worst ever…I’ve called over a dozen times to have my internet wire buried underneath ground level and they always promise to send someone however nothing ever get resolved. We have been in our new home for quite some time now and we still have our internet wire laying across our lawn. Turns out there are at least a dozen other homes in our nice community with the same issue- “internet wires completely exposed on the lawns”The Better Business Bureau will hear my story today.
Justin F.
1657621199
Lived in our brand new home for six years. Over the last six years the internet has been totally unreliable. Constantly having cables cut and no service or...
Andy Z.
1657614708
Our neighborhood HoA is under contract with Hotwire Internet and for the last year our entire neighborhood is losing internet weekly (Often more frequently)...
Dave C.
1657323349
As others have written, if you are thinking of buying or renting into a community that has Hotwire as their cable and internet provider RUN, RUN FAST, RUN FAR, and DON"T LOOK BACK !!!!!!!!!
Betty G.
1655765782
Scott N.
1654603746
My mother has Hotwire as part of her large Community's bulk communications contract (TV, Internet, Phone). The Board members who approved the contract 9...
Frank A.
1654253226
Bad company, I canceled my internet service after moving out in May and they decided to charge me for the entire month of June. I would never get internet from this company again. Bad news.
Lourdes R.
1653287958
Was on a school bus on a field trip and almost got ran off the road by one of their reckless driver on the phone while merging on I-95 North
Michelle B.
1651672808
We've had major issues getting out internet up and running + being overcharged monthly. At this point, they owe me 140+ USD.Since December 2021, we had...
Linda C.
1650804023
Hotwire is a rip off with it's fees and attempts push you into signing up for automatic drafts! They suggested receiving on line bills (and did). STILL...
David K.
1650711133
We are forced to use because of our community and I am not sure why they were selected. Terrible service and quick to blame other contractors for what was...
Cynthia H.
1649687457
Hotwire provides "service" for my community. On Friday morning I had no Internet. I called them and was told they could not be out until Saturday between 8...
Lynne V.
1649470171
Smit C.
1648124560
Worst internet service ever. The internet up time is less than the internet downtime. And the service is out for days and days. Basically they don't have enough man power. Humble request be aware of them. Our community fault is they did 5 years contract and everytime they show the contract otherwise all members are tired ot their service.This is our last year with them. thank God...In shot stay away from hotwire
Sheldon R.
1647298440
Hotwire Communications is usually chosen by incompetent boards of Florida Developments because they want to save a few dollars. They neglect to think of the...
Ronald S.
1646241769
No one answers the phone.
Stan L.
1645025986
Hotwire is terrible. Don't get it. HORRIBLE. I can not say anything nice about it.
Jim M.
1643141587
Customer service is an absolute JOKE!!!! I was wrongly charged $548 for cancelling my service AFTER my contracted had ended. They admitted the mistake, but said refunds can only come from supervisors who you can never get on the phone, never call you back, and never issue refunds. Been waiting for 2 months and have been told a supervisor will be calling me back every time I call (once a week). Get your act together Hotwire your worse than COMCAST!!!!!
Cassidy B.
1642111244
WORST company and billing/customer service people I have ever had to deal with. They’ve taken months to resolve an issue…like literally over two months and counting. Every time I call I have to re-explain the whole issue to a new person, they tell me it will take a week to review everything, I never hear back and have to call again. Now they cut off my internet service. If there were any other internet providers servicing my area, I would change providers with no hesitation.Update: This issue is now going on SEVEN MONTHS. They shut my wifi off every single month, I call, they say they’re still reviewing my information. Now I was just told after calling for the 7th month that the information I sent was apparently unacceptable. Worst run company ever.
Fred M.
1641884726
This company should be investigated for fraud and shut down. Their cs is aweful ! No one knows anything and your told a million different stories about your...
Victor W.
1639585781
Business Service is out.Customer support was basically no good.Rep not returning calls.Last time it happened I ask the rep how to get out of the contact. I was told I had to pay the complete term to get out.
Tim H.
1639357348
I am forced to use Hotwire in my condo association. I scheduled for an install three weeks in advance. Install was supposed to be 8 to 10 AM. At 10:30 I called and was put on hold for 30 minutes. After five calls and 2 1/2 hours on hold at 3:30 in the afternoon I was told somehow I was not put on the schedule even though I got emails and text confirming. They finally sent someone out the next day again later than scheduled finally got install done. Fast forward two weeks my entire system went down can’t access TV called in after three resets can’t figure out what the problem is-and they need to send a technician out 2 days from now. I would pay them not to have the service. It is awful. Two cans and a string would be better.! Two different TVs and two different issues.
Joe T.
1638796842
Customer Service by Laurie and Kristi Great 5 stars.....Issue with Hotwire terrible...this morning Monday Dec 6 2021 will be the 4th time in 3 weeks i have had to deal with the same issue....They fix the issue and 2 days later change it back...it is 100% on Hotwire....They did not follow through on promises made when they took over from Fibrant and it has been nothing but a fight for them to honor the grandfathered in clients from before...Small business owners who need UPLOAD and Downnload speed are just thrown under the bus...
wilddtd
1638473270
Jules L.
1634304289
TRRAAAASSHHH COMPANY !!! Absolute garbage !!! Don't ever let these clowns charge you late fees . The company SCAMS !!!!They put you on auto pay then 2-3...
Latasha D.
1633721454
Hotwire is not a good company for anykind if arrangements at all. Dont let me speak on there customer service not helpful. I was told by representative that its 24 hours to speak with a manager wow what kind of business are they running. Hope somebody buys them out customer service not helpful and worthless.
Frank M.
1633479213
Worst than Comcast. Lose cable about twice a week. Totally ridiculous. Who ever made the decision to go with them didn't do there homework.
Tiffany L.
1628516006
This internet service is the absolutely worst I've encountered. They have a monopoly on my building so I am forced to pay them for daily spotty internet. I...
Lauren F.
1628494647
I rarely if ever post reviews but I feel so strongly about this, I just need to.DO NOT SWITCH FROM A REPUTABLE PROVIDER LIKE COMCAST OR FIOS TO GET...
Derek W.
1627678296
Update 2: Well, I am still without internet. They installed it... twice now...both times the internet has been gone in less than a day. When I called about...
Kevin R.
1626691621
They literally send technicians out who don't have the necessary hardware to verify the internets even working. We waited a week for an appointment and the...
Nikola S.
1626074634
I writing this as I'm waiting for the technician to come who is late as of now, 20 minutes after the end of the appointment window. He hasn't moved from the...
Matthew G.
1625503360
This is the kind of Internet company that scams you on every single dollar they can. A few examples:1. They added a $1 monthly fee for receiving a paper...
Alan J.
1624974104
Long story short. I accidentally double booked a car rental. I received an email saying my insurance for the rental didn't go trough and I mis read and I...
Combat 6.
1624386895
By far THE WORST MANAGED COMPANY I've ever had to deal with.They are terrible !!! No matter what you do stay far away from this garbage company ! They...
Max T.
1622761790
Absolutely the worst internet service provider I've ever had the misfortune of being subjected to. TRASH
Todd D.
1622249119
Absolutely terrible. 10 days to get a tech out to install. 10..... It's 2021. Having an issue now on a Friday night of a holiday weekend and they can try nothing remotely just a tech Sunday morning. A joke.
Marylin M.
1620481436
The hotwire on demand menu is difficult to navigate if you want to watch recent past episodes. The episodes take too long to appear on demand . Terrible set up. They should use the Xfinity model much easy to navigate. My community switched from Xfinity. Big mistake.Xfinity to Hotwire
Cathy W.
1615605272
Customer service is terrible! We’ve been trying to set up an appointment for almost a month. I’ve called and called and when someone does call me back it’s only to say they’re going to call me back. We waited for over three hours on Monday and no one showed up. After I called our Rep who has only answered his phone once ( and not on this day), ironically we received a phone call from a lady in Ft. Lauderdale who told us our Tech called in sick. She said she would see what she could to to move us up on the schedule and would call me back. Two days later I called our Rep again and left a voicemail. When he called back the next day he said he would call me back after I expressed my frustration, but that has yet to happen. Today (5 days later), I received another call from a lady in Fort Lauderdale who explained that the appointment we have next Wednesday ( which we were never told about) had to be cancelled because the Technician decided to go on vacation and she had to reschedule us for next Friday! Once again I explained we’ve been put on the back burner for a month. She said she would escalate our installation and would call me back! Didn’t happen again. This is the service our condo association is contracted with and we are new customers. After reading all of the negative reviews about Hotwire, we will be talking to our Board about changing service.
Duke C.
1615291595
I've never seen something on Yelp with such polarizing reviews. Everything is either a 1-star or 5 star. I had my first experience(s) with Hotwire and now...
Gregory C.
1615116325
They do a very poor job of communicating with customers. We had an appointment set for installationon 3/6/21 and the tech didn't show up in the 2 bour window. I called customer service and was told my appointment was. rescheduled 3 days later without notifying me. When I asked why the agent could not tell me until I pressed her for a. answer and she admitted they are short staffed with field service techs. If my Condo Association didnt have an exclusive contract I would take my business elsewhere. I would Never reccomend this company because they don't keep their word.
Denny O.
1615061478
Not good...at all.Forced upon neighborhood.Need Comcast back
Sallie D.
1614919845
Worst internet service I have ever used. I ended up with no functional internet and had to remote into my work computer using my cellular internet.I am a...
V
1613751362
Scheduled this instalation two weeks out asked for a day off from work, the "technician" came out at the appointment time 8am-11am(8:15arrival). I saw the Hotwire utility van pull in my driveway and leave 5 minutes after arriving they NEVER MADE CONTACT OR STEPPED OUTSIDE THE VAN?!! No call no email no text of any issue,giving them the benefit of doubt i wait until 10:30 for them to them me there was an issue with my breaker? They will contact to RS once they fix the problem?And we all know how those call backs go. Lesson Learned back to spectrum i go 🙁 and i was really excited to try them out.
Kayla D.
1612540935
I’ve been calling since MONDAY, trying to get internet service. I was transferred several times, didn’t report the representative that transferred me after I asked for his name because of the way he was talking to me. I spoke with someone Tuesday and she told me I have to wait 72 hours for a response. My landlord told me I have to send over a copy of my lease agreement. I did that, and proceeded to call the next day to speak with someone in regards to that. They told me because of my area code they would have to get a representative to call me back in the area I’m in, and I should receive a call pretty quickly. Well it’s Friday, I still don’t have internet or an appointment, or call back. And I’ve been calling for the past hour and a half. Of course no answer. When someone calls back, make sure it’s a manager!
Sherran E H.
1612390238
Terrible communication in every way. I like the product but don't care for the company.
Mark H.
1611080736
I HAVE CALLED 9 TIMES TO TRY AND GET HOME SECURITY SET UP. NO CALL BACKS. WORST COMPANY GUESS THEY DONT LIKE NEW BUSINESS
Sanford S.
1610668731
Jonathan H.
1609519638
If I could I would rate Hotwire communications a -5(negative 5). The internet, TV, phone CONSTANTLY goes out. I will never recommend hotwire to anyone.
Randi N.
1606322782
This is not a consumer friendly company. We are having a periodic problem with one of the tv boxes in our home and Hotwire will not replace the box to that tv set until a technician comes out and states that it is the box that is the problem. So now we have to wait until the tv box fails again (which it did 6 days ago and 2 days ago as well as today) and then we will not have any tv service until one of their technicians can be scheduled to look at the box.. This problem has been going on for several months. Seems like Hotwire is competing with our prior carrier, Comcast, for the least consumer friendly company!
shari E.
1605558984
terrible customer service; sat on hold for more than an hour. Business internet is down which means phone lines are down; I will be switching services ASAP; now with Spectrum and could not be happier!!
Sadek A.
1605122234
My CAC C.
1605028970
There are many providers for TV and internet service; however, the technicians do not know or understand how to program a remote when you have a Smart TV. I would not recommend this company to anyone. Customer service is lacking, pick up from their store, your remote control, and no follow-up after techs have been to your home, to finish the remote instructions. I'm still using 2 remotes after 2 months.
Clara S. J.
1604958011
Do not trust this website. Looking for a rental car online at hotwire Says $18 A-day 33 after taxes or different car for 20 but get cheaper prices on the app download the app so I do that and the same cars $19a day 34 after tax??? False advertising do not get the app! It is cheaper online!!
Dennis Shelton, S.
1603585486
Horrible service and horrible customer service. Our community made us use this terrible company! Don’t use and run away when they start lying to you!
Javon C.
1602262673
This was the only Wi-Fi allowed through my apartment complex. Didn’t need cable, but they said cable was free included with the Wi-Fi that was $100 a month. Not only have they been charging me the last 4 months after I moved out and disconnected service, I found out Wi-Fi was very cheap and they were charging me for cable, HBO, and DVR boxes I never asked for. If you’re stuck in an apartment building forcing you to go through Hotwire, run. And run fast.
Sami G.
1601687172
Mike Honorio is terrible to deal with. We left our unit in February and he is still trying to charge us an additional 2 months despite having tenants take over immediately following our leave. He is trying to collect TWICE on one unit. Horrible customer service, if I were you I’d RUN from Hotwire.Update: No one has reached out, they couldn’t care less about their customers.
Douglas S.
1601565546
Not an easy bill to pay, couldn't get online to work. So you have to buy a stamp or walk in to office in Salisbury. Covid made it hard to walk in.So service turned off non-payment.Now the fun part. You have to physically walk in to main store to have service restored. that is not a typo.Otherwise look at one or two days before someone responds to your request. Do not listen to customer service, call technical support. They will tell you go in to main office reconnect service.This is from a tech provider ... = /
Jane S.
1601488911
issue is currently being addressed.
ariel T.
1599227001
These people shouldn’t even get no one star I have been waiting on someone to come and install internet and cable since Tuesday and have heard nothing this is crazy. I haven’t even used y’all yet and I am already to the point where I’m about to cancel all services
John B.
1598887956
I'm supposed to have 200 mbps internet connection but it barely reaches to 40 mbps, if we are lucky enough to have a connection.Hotwire recommended me to upgrade my modem, router and computer. After all extra expenses I still have no reliable internet service.My son takes online classes and exams. Right in the middle of his online exam the connection goes off and he has no chance for a second attempt.I really wanted to support it since it was local and ran by the city but after being sold to a private company, there is no reason to keep it.
B P.
1597077060
Absolutely the worst customer service with any company I have ever dealt with.Been without internet for almost a week, cant ger no answers.....STAY AWAY FROM THIS COMPANY!!!
Tamesha G.
1596662837
Since I've got my cable turned on by hotwire they have been giving me issues. Lost a payment, cable was turned off because I was late 35 dollars. I do not recommend this cable service to ANYONE. Its always something and I'm very displeased with the company at this point. Worse service ever
Jesus Goes F.
1594936576
I canceled the service and immediately got charged for unreturned equipment. I didn't get a box shipped to me to return the equipment. And it's only been 2 days
CARI J.
1590974116
Stay away!!!!
Adam A.
1590791263
Hari06
1590166591
We recently moved into this community which forces us to use Hotwire communications internet .I upload videos online for my business.I am not exaggerating but I unable to livestream and get my business going . Their internet connection is terribly slow and upload speed is nuts.I called customer service they charged me extra $99 per month to get top speed but still I amUnable to livestream .Their terrible customer service is late as on hold and I am loosing so money because of them.NEVER EVER TAKE THEIR SERVICE IF YOUR BUSINESS IS ENTIRELY DEPEND ON INTERNET .
Kolis
1589546282
Worst communications company ever. They are the communications/internet company in my neighborhood so I have to use them or pay their fees on top of the company I would like to use. They have the worst service ever....don't use them if you don't need to......
Missy S.
1589497920
Legitimately the worst tv and internet. It goes out weekly. WEEKLY! Our entire neighborhood is stuck under contract for another 5 years because of the developers, so we have no choice but to just deal with it. Our FB page is literally flooded each time (read: each week) with confirmation numbers of reports to Hotwire because if you call, they say there’s “no outage” or “no reports of issues” when there are at least 49 of 111 homes who have already called...at least right now while I’m sitting on hold. Sometimes when it goes out, they will say that it’s raining “somewhere”...like as in somewhere in the US. Yes, it is likely raining somewhere in the US, but it’s a beautiful day here and our services aren’t working. Avoid this company at ALL costs. DO NOT BUILD in a community that only offers them as an option. You will regret it for at least 7 years and if, like us, your contract renews every year for another 7 years, you will basically have to work from Starbucks to get anything done.
Greg M.
1585362206
Most awful internet I have ever had. Less than 1mbps download speed almost every day for three years.
D B.
1583939470
They are the internet provider of our subdivision and the internet is consistently slow or not working. We have outages on a weekly basis sometimes for 2-3 days at a time. I would never recommend their internet to anyone.
Tracy K.
1581475312
Horrible,run as fast as you can.
Miles M.
1581113059
I am forced by my leasing company to have this travesty of a company as an cable and internet provider. I experience constant disconnects, issues with connectivity when we only have 2-3 devices connected. They signed an exclusive deal so no chance of competition which is understandable when you can’t compete on quality of service
Cailyn L.
1579541685
I currently have Hotwire Communications as a part of my apartment complex lease. It is the worst and slowest internet that I have ever had (I do not game, stream movies, download large files, or other activities that may impact the speed of the internet. Essentially, I pay $70 per month for little internet and very poor cable options. In addition, the customer service from Hotwire is deplorable. If you enjoy spending hours on hold trying to get one question resolved, while paying too much for very poor service than I suggest you look at Hotwire for home internet and cable.
John J.
1577952796
I just moved into Grand Paradiso community in Venice. This service is the worst. Bringing the community down. Older folks dont care as much as the newer younger residents do about what they're watching. I cant stream anything. This is the worst ever
Tyler
1577486524
Refuses to carry NBA network because it costs THEM too much... maybe that’s what you should be using our exorbitant cable bill for.
Mea E
1575036926
I have this internet as a part of my HOA package and it’s terrible. The prices to upgrade are 3 TIMES as much as other providers. At any given time my internet will slow down to a crawl making me unable to work from home without paying exorbitant prices!!!!! I’m going to request we change internet companies as soon as possible!
Brittany Z.
1573786161
After setting up my internet, I asked when my first bill would be due, they simply said “It’ll be sent to you”. Well, it wasn’t so then 2 payment dates passed. Without any sort of paper bill or email notification. Contacted their customer service and apparently the individual who set up my account “didn’t have my email address“ (eye roll). I made the payments and set up auto pay, the third payment came out fine. So randomly, I logged into my account and find that despite auto payment being set up and my card info being all correct the fourth payment was not taken. My email is entered as well and I still wasn’t notified of the issue.The chat people are nice, but unhelpful. I pay all of my bills online and always have, I have NEVER had so much of a single issue with any of my bills. It’s frustrating. So save yourself the stress and find someone else. I don’t know how difficult it could possibly be to take out a basic monthly auto enrolled payment and then email someone if it doesn’t go through. This is the 21st century for Pete’s sake.this company is incompetent at best.
Dayana R.
1572622596
Worst company I’ve ever had internet with . Save yourself some money and don’t go through them even if you have no other company to work with . Their customer service is awful as well . In order to get your money back because of a mistake on their part it will take 6 weeks . And chances are you won’t receive it ( I never did ) . Every associate you speak to will tell you a different thing .
Michelle P.
1572021522
I absolutely hate our service! Cable has has freeze ups and random green squares on our tv screens on both TVs. Internet you have to provide your own router which we WERE NOT TOLD when we ordered our service. While the techs were at our apartment my husband had to run to Walmart to buy a router. If we have a need for tech support we have to know if it's a router problem to call Netgear or a service problem to call hotwire. The techs came did our install and installed the router on one wall and on the complete other side of the room the cable. We wanted them together as we need the blue ray wired to the internet for our streaming. I called to have the router moved and the price to do this was starting at $85.00. I could go buy a new blue ray for $20.00 lee than having them move it. I hope the mngt of our apt complex changes policy soon so we can get rid of hotwire and go back to xfinity like we had prior to moving here. Just horrible and completely disgusted
Flower B.
1570135709
Betsy M.
1568154743
If I could leave ZERO reviews it would be too many stars. We are bound by our HOA to use Hotwire. They provide terrible service, and their internet speeds are dismal, if not non existent. I had to have another company install an internet line, so that I could work from home at added expense. Hotwire doesn't care - customer service is non existent. Horrible internet speed. How does less than 0.1 download sound to you? What a monthly rip off - for 13 years.
Susan K.
1567971102
One star rating is too generous. Hotwire does not deliver service levels as stated in a contract with our HOA, not even close. Many residents in our community work from home and are unable to be productive due to non existence of internet. It is unacceptable and they continue to ignore trying to resolve the issue in a timely manner, often times ignoring complaints made or denying there is an issue at all.
Jeff H.
1567959233
I wish Google had a rating below 1. I have lived in a community I just love that is tied into a contract with Hotwire. The service is disturbingly awful. Spotty at best. Broken at worst. There have been countless days and weekends where our entire neighborhood was getting either no internet service or less than 1Mbps download speeds. This company is a joke.
Izella W.
1567901020
ABSOLUTELY THE WORST SERVICE EVER!!!!!
Marjorie E
1563477041
They’ll randomly show up at your door and tell you something is wrong with your box instead of making an appointment. Nothing was wrong with my internet or cable boxes. Unfortunately, I moved to an apartment that only accepts this company for internet and cable.
Anthony W.
1562171015
How this place is still in business is one of the mysteries of the universe. Horrible horrible customer service, outrageous prices, the only reason anyone stays with this company is because it’s the only service offered at an apartment complex. If you work for Hotwire..........GET A NEW JOB!!! This company will be with Blockbuster and Kodak. Gone!!!!!
Kimberly T.
1561406952
John with Hotwire was completely unable to be of any assistance with my call and concerns. Not a good way to start with a new provider. The customer service team should be provided with information to assist the customers. 🙁
KeepYourAssHome
1558261659
If you want the worst internet this is the company to go with and big apartment communities like uptown in n Cape Coral use Hot wire that have 10 year contracts sometimes longer uee Hotwire for internet and cable TV. Always check your cable / internet options before trying to get an apartment that uses the worst company.by the way Uptown costs hundreds of dollars just to see if you qualify and if you don't qualify you'll loss that money after you're jot qualified, so it's like giving them hundreds of dollars for nothing except being told you can't live here, rich people scaming hard working people out of money while doing background checks etc that cost uptown next to nothing!!
Joshua A.
1558121032
I also had a terrible experience with Hotwire during the changeover from Fibrant. First, it took 6 hours. SIX FREAKING HOURS to get any internet into our building. Then, we found out after the tech left that several switches and a gateway had been rendered inoperable. That left us to decide if we wanted to try the fix a senior engineer had offered but was not supported by the manufacturer or replace the equipment. We chose to replace. Finally, our caller ID has stopped working. When you ask tech support they advise that this function is contracted to another company. This is the case for at least 2 other businesses in the area as well. Also it seems a bit odd that all the positive comments are the only review these people have written. Almost like an attempt to bury the real people who have actually had similar experiences to mine... This company has been a nightmare and every person or business in the area that has dealt with them feels the same. Do not let these reviews that are disingenuous at best and outright lies at worst fool you into trusting this company. Did i mention that they also removed a tv from the wall and failed to mount it back??
Mitchell H.
1557460374
This company is garbage. Screwed up the price on my bill and are too incompetent to send me a new bill with the correct price. Have spoken with no less than 10 representatives who say with conviction that they will take responsibility to resolve the issue and absolutely no follow through.Audio on cable goes out, how does that even happen?
Rachele O.
1556678628
Internet and cable went out in half our neighborhood. They tried saying my house is an isolated incident and someone will call me in the next 24 hours. I WORK FROM HOME! Support tech sounded poorly trained and uneducated in his field. They dont care about customer service because they trap communities in contracts and ownership of fiber optic cables. They dont care about service, people or communities! They only care about the almighty dollar. Horrible company.
Bridget H.
1556367406
Horrible! The worst!Fribrant was much better than Hotwire! Hate that they took over! Worst customer service ever! DO NOT USE THIS SERVICE!!!!!
Christian D.
1554950401
Hello all...I’m here to join in on the horrible Hotwire reviews. If you’re not required to use them...STAY AWAY. I move down into a new home and there was no fiber wiring done. I’m going on week three and still have no internet. Upon calling them, I got few promised call backs. Most of my phone conversations were met with answers consisting of “I don’t know” and extremely long wait times to speak with people that couldn’t help me.I watched them tear up my yard yesterday digging for fiber and I am still waiting for services. Also the job done on wiring was pretty terrible. I don’t recall ever having (or seeing) a setup with wires hanging out of the wall...One technician did come out to connect the TV services and he was pleasant.If you don’t have to deal with them....RUN AWAY! There’s a reason they have 1.7 stars...UPDATE - 4/10/2019Appointment was scheduled for someone to come out and fix internet. Someone showed up a day early while no one was at home and NO ONE showed up when we actually planned to be home for the real appointment. Also, cable still laying above ground in my yard....
David B.
1554898464
Lisa W.
1554232422
Didn’t have a choice when my city provider switched to Hotwire! Canceling today. HORRIBLE service in every aspect.
King C.
1552454806
Hotwire is the single most awful company I’ve ever used. Literally EVERY single Hotwire product I have in my house breaks down constantly, and when it does work it has the worst performance I’ve ever seen. For instance, one of the product I have is their Fusion WiFi router and half of the time it would take you over five minutes just to load anything and the other half of the time it just fail. The only reason I’m using this garbage is because my neighborhood is requiring everyone to use Hotwire. And because of this reason I despise my neighborhood for even associating themselves with this abomination of a company. In short, to any who’s even considering buy anything made by Hotwire, DO NOT BUY IT! It will be the worst investment you’ll ever make.
Becky F C.
1550895166
WORST cable TV and internet provider I have ever experienced. Save yourself from a horrible experience and use another service company!!!
Mysha W.
1550435535
These people are scammers. Never open an account with them. They make underhanded deals with apartment communities to scam you together. By the time you’ve been paying the bill in yyour rent for months Hotwire sends you their bill which has never been paid. I’m 650$ short so far. And I use Google fiber only. Still paying for service I can’t use. Thanks for nothing Hotwire scam machine.
Deborah C.
1549761164
Sorry sorry sorry company.
Mia S.
1548798885
This is the worst company. So unorganized.
Bill H.
1546889032
Hotwire is a FAILURE! There is no service function. I pay some $91 per month to be placed on hold for 21+ minutes when I called to increase my service. There is no 'management' involvement to call. Whatever you do, Avoid Hotwire... - Bill Hackaday Jan. 07, 2019
Sean D.
1545229743
Hotwire holds a decades old contract at our neighborhood, Riomar in Sarasota FL, where they only provide 3-10 Mbps (all of the homes around our neighborhood have 300Mpbs and faster connections). They refuse to negotiate, to upgrade our network or allow another provider to come in and replace them.We are down on a daily basis and anytime after 4PM the speeds are less than 3Mbps, below our contracted rate. It is impossible for our children to even do their homework. Forget trying to stream Netflix or other services.Even our phones which some of the elderly residents rely on to dial 911 do not work a good portion of the time.
Jill T.
1545143000
Horrible customer service, erroneous charges, and complete incompetence. Beware of this company!
Laura 1.
1540209225
This is actually a review I should have done years ago but I feel that I need to do. This company does not try to solve customer's problems, at least on the residential side. I would connection problems when it rained or when they were working on a different unit in my complex. If there was tech working next door and my service was disconnected. He wouldn't look at what he did to disconnect me. As I work from home, I've lost several days of work because of the poor service I received from Hotwire. The other tennants complained as well. My complex eventually successfully sued to get out of Hotwire's contract and was able to have Comcast/Xfinity to service the complex. I am completely satisfied with my new service. If Hotwire plans to stay in business, the need to do a whole lot better with customer service!
Joshua B.
1537286755
Beverly C.
1518190526
N S.
1518135619
Denise
1516837041
RUN FAR AWAY! Just like other users said, if I could give them a zero I would. They have THE WORST customer service I have EVER experienced in my life!Words cannot fully express how much I hate dealing with these people. But unfortunately, they have an agreement with our HOA and I am stuck. They miss appointments, they put you down for one time, but then show up at another time, they hang up on you, they have ZERO social skills dealing with customers, and the list continues.If you have a chance - DO NOT sign with them. AND, if you're looking at apartments or homes, ASK if they're a provider - if they are, RUN!
Lonnie D
1515300100
#notarealcompany
Steve A.
1461845660
Hotwire is "baiting" consumers on search pages offering deals they do not honor. This is an illegal practice. I was baited for a car rental @ $10.99 per day. When I hit the link the prices were not even close... This experience "alienated" me from ever considering Hotwire at anytime and to share this information with friends and relatives. #deceptivebusinesspractices
Ms. L.
1454850328
If I could give this company half a star I would! They locked into a contract with my complex which they are now taking to court to get out of and I am SOOO happy! The internet never works! It goes out for days and when I call customer service, all they do I say unplug it and plug it back in. The amount I pay for is ridiculous and the speeds is so slow!!! The representatives have the worst attitudes and the techs have no clue what they are doing when they come out. I am tired of waking up everyday and having to unplug my box because the internet isn't working.. I should be credited for the amount of time it doesn't work. You pay for 30 days worth of service but it goes out for 15 of those days!!!!DONT get this service and if your complex only uses them then MOVE! Now I see why they lock places into contracts...they know they are delivering a horrible product and no one would voluntarily choose them.
Rey S.
1446602203
STAY AWAY!! This is by far the worst internet company I have ever had. They locked a contract with my community and we are forced to use them. If you are using them test your internet speed!! I have been pain for 50Mbps and if I'm lucky I get 10. I have been calling customer service once a week for the past 2 months and all they can say we are working on it, but can't provide a time frame. I'm on three months now with slow internet.
Hilary R. B.
1442322276
THE WORST CUSTOMER SERVICE and TERRIBLE PRODUCT. My internet has been out for 2 days and I have been calling at different times of the day to wait over 25 min before someone decided to answer the phone. When they finally did she told me it would be another WEEK before they could come out. Are you serious? The lady never apologized for long wait times or the fact that they could not get someone out. She was snarky and if my apartment complex didn't have a contract with them, I would cancel it all together. ABSOLUTELY LIVID. I have had Comcast, Uverse, and Direct Tv at different locations throughout the years and have never experienced anything like this. WORST COMPANY I HAVE EVER DEALT WITH.
Brad B.
1442264334
Terrible. They never answer the phone.
© 2021 Hotwire Communications. All rights reserved.