Read What Our Customers Have To Say
View testimonials and reviews about the Hotwire Experience and the white-glove customer service we provide to all Fision users.
19:46 03 Jul 22
OUTSTANDING!! I would like to tell the WORLD what an AMAZING job Hotwire Communications has done in transitioning my Community, South River, in Martin Cty from Xfinity to Hotwire. From day one, every detail was explained and supported in every area. My Technician, Joe Ortiz, and his entire Team were efficient, professional and extremely friendly and they worked together like a "fine-tuned" machine. All the Supervisors (James Tuccio) and "On-Site" Representative, Shadrina Concepcion, were very knowledgeable and patiently answered all my questions. Thanks to ALL of these exceptional individuals, this was the GREATEST "Communications Customer Service Experience" I've ever had!! I LOVE my HOTWIRE!!! 👍😎❤
Adriana Di N.
18:51 29 Jun 22
Had a wonderful agent when I called in the other day. His name is Daryl Gault. who attended to the problem with the TV and Remote. He is an asset to your company, diligent.kind and courteous. Thank you. Adriana DiNitto
13:05 28 Jun 22
We are extremely pleased with the service and support that we get from Hotwire. Appointments are easy to get and the technicians are skilled, polite, respectful and efficient. If the tech is running late, we always get a phone call. Tech support on the phone is also helpful and a pleasure to deal with. I cannot recommend Hotwire any higher.....
19:35 24 Jun 22
I was so frustrated dealing with the Raleigh salespeople and decided to visit my local branch. Laurie was so helpful, patient, and encouraging. She knows her work and did an excellent job in assisting me. I recommend to anyone to pay your bill, get technical support, etc. locally. It was much less stressful for me.
08:57 16 Jun 22
Just signed up for Hotwire service since it is offered as part of our HOA. Natalie Fuentes provided a superb and friendly sign-up experience. It was...
06:00 14 Jun 22
Hotwire's customer service representative, Diana Castaneda, solved my problem related to printing a basic cable channel lineup. She put me on hold for a...
20:20 01 Jun 22
I gave 5 stars because I believe the tech in Boca Woods Country Club needed some recognition. Miguel is incredible, knowledgeable and understanding. He was the only one we would recommend and now I just heard he got a promotion. Even though I’m sad he won’t be coming to fix any of my crazy issues I am pleased that he did get the recognition he so deserved. Please make sure he knows this. Thank you for putting up with my puppies.
14:20 26 May 22
Update!!! Hotwire has really stepped up the game.The service is great .... when it works. We lost service for a day last week but they identified as a community service issue and it was fixed that day.We lost service again yesterday morning together with neighbors and several other people in our community, but Hotwire told me they won’t have a technician until Thursday. I told them to please try to send someone sooner- I am working from home and depend on the internet, but all I got was “they will try”. Some of my neighbors were lucky and were promised an appointment for today. Hotwire won’t acknowledge that this is an issue within the community despite the fact that multiple neighbors lost service at the same time and my request to please talk to a supervisor wasn’t granted either.
03:08 19 May 22
Best in service with friendly people
03:15 04 May 22
Excellent customer service and technical support!
13:26 27 Apr 22
David Cocchiola exceeded our expectations. He was customer service focused and professional. He took his time to explain the new products to us and made it...
22:06 19 Apr 22
I met Hotwire Comms when I moved to the US. I was a residential customer and the service was excellent. At this time I lived in Promenade Doral and I couldn't believe the latency and speed I had in 2014/2015 to browse and play online games. Today I have the pleasure of belonging to this family as part of their work team. Very happy to visit the Technology Center and expand the future with them.
16:06 06 Apr 22
Veronica in tech support was a pleasure to work with and was extremely knowledgeable.
23:30 01 Apr 22
I wanted to take a moment to let people know what great service Hot Wire provided. I was relocating my TV to a different wall and was told by my handyman to get Category Five cable. I was headed to Home Depot when I noticed the Hot Wire Truck heading to an account. The technician kindly got out of his truck and offered me some cable and gave me his card in case my handyman ran into trouble. Sure enough he had trouble with the project. No problem. Why? I called the gentleman’s name on the card, Jean and he came within minutes. Not only did he walk my handyman through the process he made sure all my equipment was hooked up correctly. Thank you Jean. I would have given 10 stars for the Hot Wire service if I could have. This was an example of a person and a company going over & above. Thank you!
James H. K.
10:58 29 Mar 22
BRIANNE GONZALEZ was the customer support person who made my day at the Hillsboro Imperial Condo. Her stellar, happy, enthusiastic attitude is simply remarkable!! HOTWIRE COMM will go far with "over-the-top" specialists like that! KUDOS!
18:58 28 Mar 22
Hotwire is an okay service provider but this review is for Ida LaGreca who works there who helped fix numerous issues with my account. She is a rare talent...
15:38 28 Mar 22
After 3 failed attempts to connect my wifi and cable in my unit, I had to contact Cody Cunning. He was professional, prompt, and exemplified what true customer service should be.The tech, Fritz Vilmorne came out and assured me that he would be able to get me up and running. After a couple of hours, I had internet and cable. Mr. Vilmorne showed what true customer service should be. It was a pleasure working with these two men and I would highly recommend Hotwire to anyone looking to use their services.
13:32 18 Mar 22
Christy did an amazing job with assisting me with getting my account squared away!!! She was very patient and very welcoming! I would allow Christy to help me any day ! Great work
16:39 16 Mar 22
Technician Garfield was a real pro wore all protect gear having trouble with Wi-Fi he fixed it great you have time
17:54 09 Mar 22
I have to say, I have rarely if ever been impressed by the above and beyond help that customer service can give (mostly because I feel nowadays people don't put any emphasis on friendliness at all). But oh my word, I want to take a minute to rave about Kristi here at Hotwire in Salisbury. She is hands down the kindest, most helpful and sweet woman I've ever dealt with in a company! She was friendly, made me feel totally comfortable with her immediately, went way above and beyond to help with our issues, just one of the nicest and warmest people I've had the pleasure to meet. Hey Hotwire! This woman deserves a raise and stuff! She's amazing 🙂 She truly made me feel like our issues mattered and would be fixed asap, and through all her hard work and talking with their techs out and about, she was able to have our issue resolved same day and I cannot thank her enough (and the lady from the front of the store was so kind too but I sadly can't remember the name but thank you to you too!!). Thank you thank you thank you so much to you Kristi, I'm thankful that we had the issues pop up, cause I was able to meet such a wonderful person and truly cheered up my day 🙂 The issue being fixed was just gravy!TLDR: If you're in Salisbury don't use the 800 number to get ahold of Hotwire Communications, go to the main street store or look up their local phone number online and get ahold of them that way, and I highly recommend dealing with Kristi cause she knows everything about her job so well, and makes you feel like your problem matters and you matter. She's awesome and their internet services are awesome too! I'm sure there are plenty of great people there, but I wanted to sing the praises as it were, cause they are deserved. Many thanks!!
21:20 08 Mar 22
service unlike any other company
Frank W A.
20:12 07 Mar 22
I need to provide a BIG tip or the cap to Hotwire Communications for performing a fantastic job. Through the amazing coordination effort from Jennifer Shaw Gran Paradiso's Account Manager and Marlena Collazo a former Account Manager now Wireless Field Engineer the service order was completed seamlessly. Our Installers Benny and Cassi were terrific. They were polite, friendly and answered all our questions without hesitation. We love our new voice activated remotes and our new TV.A special thank you to EVP/GM Theresa Fletcher, Regional Director Steven Kovacheff and Frank Divelbiss Installation Supervisor for making us feel like Highly Valued Customers of Hotwire Communications.Our sincere Appreciation to All!
19:26 04 Mar 22
Just want to share that your account manager,Michael Schwartz ,was extremely knowledgeable and professional and a good representative of you companyVery pleased!
07:25 03 Mar 22
Stephen Gabriel !!! Guy is the man, always comes through when I need help and he makes sure I'm more than helped.
20:52 27 Feb 22
I’ve never had any problems with hot wire.Great service
14:21 25 Feb 22
Joey is wonderful and always helpful! He assisted us in finding the right modem for what we needed. He then came and set it up for us. Thank you Hotwire!
17:30 21 Feb 22
Receptionist Laurie goes above and beyond to be helpful to customers as well as offering a smiling greeting. Her "first face" you see is a real plus in interacting in person at the Fusion store uptown.
06:53 21 Feb 22
Great service on the phone today from Daryll Gault, solved the problem quickly. Very nice customer service.
18:35 14 Feb 22
Account Manager Kerline Kongal was just what I needed !!!!After making several calls to fix my Phone line not working!everyone told me I never had a service for phone and I should contact my provider.One Email to Kerline Kongal and she got right on it and corrected the problem and I now have same phone line and still have service with HotwireShe Talked to me and emailed me and was extremely nice and understanding and fixed my problem just like I was trying to do in the first place She is the Best
00:43 09 Feb 22
Network and television st it's best...
03:02 08 Feb 22
We had our tech his name was Tony. Showed up at the exact time he was supposed to be here. Very professional and friendly. Came in. Showed him the panel and he got to work. Had us up and running within an hour. And I must say I have had no complaints at all about service. Or speeds of the internet. Highly satisfied and highly would recommend to my friends and family.
Alejandro De G.
20:04 06 Feb 22
Great customer service by Cesar Arriaga. He was able to help me with my issue even during the weekend.
03:07 01 Feb 22
Excellent and beyond that is the type of service I received from my personal representative Kerline Kongal. I think it is great that we have an assigned representative to help us through issues at St. James Golf Club. Ms. Kongal was extremely helpful in getting us through the process expeditiously and was able to answer all our questions and then take appropriate action to solve our problems. I was extremely please in her attitude and her conscientious work ethic. Thank you Kerline. You really did a fantastic job and we very much appreciate all your efforts,.
11:26 18 Jan 22
I'd like to take a moment and thank the staff for providing outstanding service. I experience major account and technical issues, Kristi/Todd went over and beyond to resolve the issues. Again THANKS
18:12 11 Jan 22
Im very happy about the service i received from my Residential Sales Specialist Theresa Evans. She was very knowledgeable and helped me figure out the exact plan i was looking for while being very kindhearted.
20:48 27 Dec 21
Conrad Halliday the technician that came to our home today was finally able to fix a problem that 3 other technicians couldn’t. Very happy with experience
17:46 21 Dec 21
It is really great for our community that Hotwire assigns an account manager. Jocelyn Forsythe is our account manager. It has been a joy to deal with her. She is extremely responsive and competent. We had a problem that needed a tech to get resolved. Jocelyn sent Ricardo to me. Within minutes he solved what seemed impossible to solve. He is terrific.
23:23 20 Dec 21
Theron Hutton was great. Knowledgeable, patient and very professional. He answered all questions and resolved all our issues. KP
15:16 20 Dec 21
Having had a few issues with appointments for service, hotwire has , by far, the fastest and most reliable internet for the price.
16:59 18 Dec 21
Emmet was our Hotwire supporter and was an amazing helper. He stayed on the line with me long enough to figure out that I can't get hoHBO Max on my smart tv, so we worked on a tv in my other room. He was so patient, and I couldn't have done it without him.
12:00 30 Nov 21
I wanted to take a moment and write a review on how outstanding this company and service has been. I’ve had Hotwire for about three years in total and I really have enjoyed the service more so than Comcast. Karen S. was the rep that helped me in my Southwest Florida community.. I had a billing issue at the very beginning and she was outstanding in making sure everything was corrected as well as making sure that the account was always accurate. I would give her a five star rating as she should be a role model of other employees to try to model their customer service experience like. Thank you for a great company in Fision Hotwire
Study Zone of S. F.
22:41 23 Nov 21
Emmet Frank was excellent in instructing me, over the phone, how to correct my HBO Max subscription which became listed as expired, which was incorrect, to working again. What a friendly and intelligent young man. I was very impressed. Kudos to Emmet!!!!
01:59 21 Nov 21
Just wanted to say thank you to one of the best customer service representative I`ve ever talked to - Georgina. She was able to resolve my issue very quick and was extremely polite!
10:01 17 Nov 21
I want to thank John Fletcher from Hotwire Communications for picking up the phone and taking care of my request. I'm from the north and the cable/internet...
02:44 17 Nov 21
Customer service is amazing. Kind, punctual, and always go above and beyond.
Maritza Cuellar, MBA, P.
23:13 16 Nov 21
The service provided by Francisco Ulloa and Anthony - Both Senior Technicians. They work is impecable. Both very professionally, highly recommend them. Ask for them for your next job. Thank you. Greatly appreciate it. I give them 5 stars. Once the services are installed specially the 1GB Internet, is superb. In the other hand, the experience with the service + the dispatcher and the multiple appointments, is below (5 stars).
01:24 16 Nov 21
I would like to commend Laurie. She is very professional, and courteous. She is very committed to satisfaction, and dedicated to excellence. She is the epitome of customer service, and is a great asset there at Hotwire Communications.Many thanks Laurie!
19:35 13 Nov 21
A huge shout out to Samantha Perez for her patience and kindness while getting our WFI up and running! I had 6 house guests needing to get connected and she did it! THANK YOU for your AWESOME customer service!
11:13 09 Nov 21
I had a wonderful experience with Kerah Santiago. She was helpful, informative and so personable. Thank you Kerah for your exceptional customer service
23:51 03 Nov 21
Emmet was very clear on what he was reported to do and answered questions to problems the audience had.
16:11 03 Nov 21
Bravo to the account manager for my community near Sanibel, FL, for the manner in which she handled an issue affecting all 194 subscribers. Customer service was of no help to me, and I finally got to this wonderful lady by doing some digging on my own. Not only did she "bird dog" the issue, but also she stayed on top of it, and kept me informed of the progress. Cable companies, in general, do not have very good ratings, however, I have had many companies in the last few decades, and Hotwire stands significantly above the rest of the pack. I only wish they could have more employees like the one who helped me out!
20:40 28 Oct 21
We lost picture and cable connection on the TV we use most plus another TV had not been used in several years because we couldn’t get it to turn on. Yesterday an outstanding young man, Fatos, a Hotwire technician, arrived and very soon both TV’s were working properly. He was efficient, polite and found the problem with each TV right away. Highly recommend this technician
23:22 25 Oct 21
We were lucky to reach Prionna Kenney to help us understand the bill we received. Prionna explained step by step what each item is and the cost. We even had some good laughs. I would like her supervisor to know how personable, good listener and she is very patient I would like to talk to her again, if I should need to work something out again with Hotwire.
13:17 16 Oct 21
Truly impressed by their white glove service and their superior product installed at my community.
Dr. Steven Weissman W.
00:22 16 Oct 21
For five years, Hotwire maintained the position that my television service and internet were functional, when in fact the service was not connected. Countless service technicians came to my home. They confirmed the fact that the cable was not functional and stated that they would report the problem, citing the fact that a two man crew was necessary to make the connection. The problem was never addressed. This problem would have continued forever, if Mr. Cody Cunning had not intervened in the process. From the moment that he was made aware of the problem, he worked diligently to resolve the issue. A knowledgeable technician was dispatched to analyze the situation. His report was reviewed immediately by Mr, Cunning, who then sent a two man crew to make the necessary instalation. Cody then checked to make sure that the service was in fact working. Mr. Cunning continued to demonstrate a level of excellence, when he resolved the billing problem associated with this lack of television service.Cody Cunning demonstrated the true meaning of customer service. He is an exemplary model, who Hotwire should use to train their customer service team. Thank you Cody for your efforts. Your dedication is truly appreciated.
22:43 15 Oct 21
thank you akeem coley and marlond were excellent when they installed hotwire communications at our home. so very careful and akeem explained everything to my husband and me. thank you , they are an asset to hotwire.....judith and kenneth blau,
19:10 12 Oct 21
I called today to perform an account change and Delois Cooper answer the call; before anything was said, I already mention to her her tone of voice was great, soft and respectful. right after, she made a great rapport converstation and assess how happy she would be to help. She did took care of my situation, but she did accomplish it in such a fashion that I am taking the time to write these. She is a great asset to your company. Nowadays that kind of great service is in extinction, more and more we get frustrated on calls, and robots, etc. Every detail of the interaction made me feel at ease, respected, important, that she care, and there was no rush. The more important thing is she accomplish my request smoothly and even guide me why to reconsider. Plain and simple amazing. She should train other employees on the subject.
18:50 11 Oct 21
Been real good to me...
14:46 23 Sep 21
My account rep at New a river Yacht Club was fast to respond and extremely helpful! Made it very easy to set up my internet
20:32 13 Sep 21
Had an issue with my personally owned infrared signal extender and Kristi was very polite and efficient in getting me the answers I needed. #shoplocal
11:14 02 Sep 21
Paulo did an outstanding job of installing my wifi. He was on time and was extremely helping in explaining everything throughout the process. I highly...
20:54 23 Aug 21
Jocelyn is very attentive and I appreciate her timely responses to address my issues. Although not perfect, there are many things to appreciate about Hotwire services and having someone to rely on is one of them. Thanks Jocelyn.
Mary Lou VAN C.
15:16 23 Aug 21
Great Company! Great Service! Especially Mr Fernando Perez! Never disappoints! Follow through and professionalism is superior! So grateful to knowing things get done the right way and in a reasonable time frame!
05:01 12 Aug 21
Firstly, Terrence Moore is funny lol. He has amazing customer service and such great energy over the phone. Extremely helpful and had all the answers. He made me excited about getting WiFi lol. Y’all are lucky to have him!
17:09 10 Aug 21
This was the BEST service I’ve received would definitely recommend!!! Kristi was SUPER helpful!!!
21:25 04 Aug 21
Terrence Moore provided me with exceptional service. I was in the middle of an out-of-state move, so I was obviously stressed. He took care of all the details without me having to follow-up. I definitely felt like my account was a priority. Highly recommended.
19:41 02 Aug 21
Terrance Moore was very polite and calmly address all our concerns.
20:33 30 Jul 21
Anthony –You were absolutely great in getting my problem solved so quickly. You are exactly the kind of person that a company needs. I was hesitant in changing to HOTWIRE, but I couldn’t be happier with the service.As a business owner myself, I appreciate your ability and willingness to walk me through what needed to be done.Please forward this to your supervisor and teammates – I would give you 20 stars if I could.@Hillary – Your company is the best there is !!! Thank you for handling our account here at Old Palm!Best to you bothSg
20:08 29 Jul 21
I work in a leasing office that uses hot wire in all of our apartments.It's nice to be able to reach out to Jocelyn and always get a quick and efficient response. She makes my job 10x easier! Thank you Jocelyn for awesome work! 🙂
20:14 28 Jul 21
we had Fernando Perez from Hotwire come to the house today as we are changing our phone service to Hotwire... He fully explained the entire process and was just GREAT to talk too... We have had Hotwire for 6 years in our development and have been extremely pleased with the service and professionalism of everyone ..Howire is very lucky to have a knowledgeable representative like Fernando... Barry B.
20:03 21 Jul 21
I needed technical support when one of my TVs stopped working. I got the best technician ever on the other side of the phone. With a beautiful cheerful...
15:45 15 Jul 21
I was blessed to have Mr. Terrence Moore set me up. He was a true professional and a pleasure to work with. I am fresh into my new house and internet is a must in my line of work so it was nice to have it go as smooth as it did to get all set up. I really felt like part of the family with him and he made my set up a priority.Mr. Bo was my tech. It was a pleasure to have him in the house and he was a expert in his craft.He informed me on each step and showed me how to operate every piece of equipment.He was very respectful of my home and my family.It was a very comfortable vibe having him in the home while he worked which was very nice.
17:12 12 Jul 21
I'm so pleased with veronica at hotwire. Patient. Friendly. Knowledgeable. So helpful. Great employee. Thanks
15:23 06 Jul 21
I recently had a great service call and the individuals were involved:Technician: Eder CorreaQA Tech: Fision EducatorAcct Manager: Kerline KongalHotwire is lucky to have such knowledgeable techs. I am always thrilled with all the great features Hotwire includes.Ira
11:08 04 Jul 21
Kristi and Laurie truly are Customer Service experts! They go above and beyond to provide the best experience possible! The best part about living in Salisbury is being able to get Fision Hotwire. Clear picture, fast internet, and great pricing. 10 stars!!!
16:14 03 Jul 21
Very recently Account Representative Kerline Kongal and Technician Horace Manning visited my home to observe a concern that arose during a home inspection. Horace knew exactly what to do and a few minutes later all was very ok ! All too often companies do not hear from customers when everything goes right. People don't take the time except to complain. So I thought it important to let you know the caliber of your employees, Kerline and Horace. Very simply The best !!!
13:56 22 Jun 21
My TV wasn't working today when I got home this afternoon. I went through the drill to reset it but had no success. My heart sank. Luck was with me. My...
23:50 16 Jun 21
Terrence Moore was such a joy to speak with. He took care of my family's needs. Thank you Terrence for your wonderful service!
22:04 16 Jun 21
Recently moved to a Hotwire service area and Terrance was phenomenal during the entire process from start to finish! Terrance literally had my family of 7 up and running with internet services in less than 24 hours! To Terrance and the entire Hotwire team thank you so much for the amazing customer support! I’m excited to be apart of the Hotwire family!
22:07 14 Jun 21
Had a problem with the tech showing up to early and when I called Hotwire was told that he would have to come back on another day .I called the Hot Wire supervisor for Mystic Point tower 100 and she solved the problem and had the tech come back in less that a half an hour, and then she even called back to make sure every thing went ok..What fabulous service she gave. She is a GREAT ASSET to be working for Hot Wire. If I had a company I would hire her in a heart beat.
08:04 12 Jun 21
Overall, I was very impressed by this installation process. The installation technician, Mr. Alain Lopez contacted me the morning of the installation...
13:16 10 Jun 21
I am moving my 87 yo mother to independent living. I needed to transfer my mothers phone , internet and cable to her new living situation. Priscilla S from the boca raton office area has just simplified my life in making the transfer. Thank you Priscilla S. Sincerely, Ned Jacobson
Maria Elisa M.
20:01 08 Jun 21
Eric Santos is the most dedicated and professional customer service representative at this entire Company. He took the time to review my case, talked to another manager to find and resolve my concern. He was so kind, he replied all my emails, he is the kind of professionals that will make every Company feel proud !!! Hotwire Communications should know that you have Gemstone as an employee, Eric Santos you rock !!! Thanks so much once again. Kind regards, Maria Elisa.
12:58 26 May 21
Working with a client of mine and had a related issue needing Hotwire and a coordinated appointment. Explained issue to Hotwire and they responded with having a great tech arrive while I was working on their computer and working together problem was solved. Kudos to Manager, tech and the Hotwire folks.Many thanks to Manager of Hotwire who continues to provide outstanding customer service and great management of the Hotwire group at Boca West
02:14 15 May 21
Cody has been a tremendous addition to the Hotwire team. Cody has been our Account Representative here at High Point West since the beginning of our contract and has proved to be a great Rep. and an overall great guy. We will sorely miss him but wish him the best of luck in his new position. Cody, we salute for a job well done !!!!
18:57 13 May 21
My family was experiencing internet speed hiccups with our wifi. Although the Hotwire techs did the best they could nothing was getting to the root of the problem. We were becoming very frustrated and asked Hotwire to send their very best to fix the problem. Enter Edward Eyerman the Field Operations Supervisor for Hotwire. Edward came to our house and spent almost 2 hours finding, diagnosing and fixing our wifi issues. What's more, Edward personally checked out all our devices to make sure we were getting the best wifi on all of them. Mr. Eyerman's attention to the customer's needs is a lost art and it was very refreshing to see how much he cared for our families internet experience. Edward Eyerman is certainly the Best of the Best. Well Done!!
21:49 11 May 21
Veronica Anthony provided excellent timely responses to all of my questions she was very courteous and patient and took me through the entire process to accomplish a resolution to my problem I would give her a 10+ rating for her helpfulness and knowledge
16:55 10 May 21
great service call- knowledgeable --easily corrected issues.
14:26 03 May 21
I want to commend Veronica Anthony on her excellent service. Not only did she have patience over a long phone call but she was able to expedite service to my home. Thank you Veronica!
12:26 28 Apr 21
I expected the worst but got the BEST when I contacted Hotwire on behalf of my mother. The technician, Cory, reviewed her entire setup to give her the best possible computer experience even though her PC is outdated. When I called the office, Daniel Moreira and Marysol both helped me by answering all my questions and offering solutions. Terri Burgess took ownership of another issue, making certain when she went off her shift that my service call was logged properly. I give the whole Hotwire Customer Service Team 5 stars!
19:46 14 Apr 21
Today I had the pleasure of being attended by an extremely kind and professional lady, who was working with me for hours until she solved my internet...
23:30 26 Mar 21
Construction workers ripped out my internet wiring in a remodel. I called Hotwire and they were out to assess the situation within and hour and came out the next day to run new wire and install the equipment free of charge. Top notch service.
01:26 20 Feb 21
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16:46 18 Feb 21
After a couple of hiccups I found that Shonda Was our community representative for customer service in our condo complex. Shonda was courteous patient knowledgeable and listened to everything I had to say About my experiences so far.She explained the services that were included also helped me to get connected to the basic cable available in the community. She was also able to straighten out a billing issue while we were on the phone.After a rocky start I found Shonda to be a breath of fresh air who helped me with every issue I was concerned with and created a new satisfied customer.ThanksJohn F
17:41 16 Feb 21
TL;DR: Internet is fast, reliable and customer service is great. I have had one night of no internet in 4 years and they bent over backwards to get me back up ASAP.I have been a Salisbury Fiber customer since the Fibrant days and I had begun to see issues where my internet was going out for between 60-180 seconds every day. I spoke with Hotwire Support and they let me know that my issue was the older Fibrant equipment on the side of my house. The very next day they had a technician out to replace the equipment on the side of the house but there were still some issues on my line that had to be ironed out. First thing the next morning, the tech was back and got it all squared away and perfect within 20 minutes. Throughout my entire time talking to Hotwire, the account manager Chris and the technician Mike where in constant communication about what was going on and offering alternative solutions to help mediate the the spotty internet that I had for that night. They both went above and beyond to make sure that I was taken care of. Some folks may only leave 5 star review for perfect service and never let companies who have issues make up for them, but I sincerely appreciate, and would much rather pay my money to, a company that works to fix their issues and make sure the customer is happy. Id wholeheartedly and unabashedly recommend Hotwire Fision to anyone and I am looking forward to continued great service from them.Also, since some companies love to advertise speeds that I never manage to get, I wanted to include screenshots of multiple speed tests I did. I pay for 300Mbps up and 300Mbps down and Id say that I am actually getting those as real world speeds.
17:11 28 Jan 21
Our day started out horribly. We upgraded our broadband and the gentleman came at 1:30 & installed it incorrectly leaving us with no Internet & us not being...
21:37 20 Jan 21
My experience today requesting program listings was handled very well by Udevski Person. He was patient and knowledgeable of my needs.Per our conversation...
15:36 18 Jan 21
By now, the group in our community that was anti Hotwire should be of a different mindset. Hotwire has been very responsive, professional and informative....
14:34 10 Dec 20
I had a half-dozen connectivity problems that phone support was unable to resolve. Most of the front-line support people seem to know just one trick: reboot...
03:56 07 Oct 20
HOTWIRE SALISBURY NC:I was looking for an internet service for my mom. We needed to put security cameras in her home for mainly health concerns. She had began falling alot but refused to leave her home to live with any of us. Shes holding on to her independence. We wanted to make sure she was ok, everyday. We live in different cities , but we wanted to see that she was alright. Most of the internet services in Salisbury North Carolina are very expensive. But not Hotwire, comparably speaking. I spoke with Laura Searcy at 114 Main St, Salisbury, NC 28144 and she was so pleasant. She was very knowledgeable of their products, services, as well as the promotions being offered. The service goes in Oct 9, 2020 and I can't wait to bring my mom out of the stone ages with Facebook, streaming, computers and the like. Thank you Hotwire of Salisbury and Laura Searcy for helping me to make my moms life happier and helping to give us peace of mind.
15:21 13 Aug 20
14:33 31 Jul 20
My Internet has had a lot of problems and I was not happy at all but yesterday I had a very knowledgeable Man named Angel came out and finnally there is Internet. Hopefully it stays on but so far so good. Thank you Hotwire for taking care of your customers.
14:44 13 Jul 20
So far I've had a great experience. Cesar was very very helpful and proactive with the scheduling and Rudy was very efficient and pleasant with the install. I very much appreciate that Rudy let me know when he was 30 minutes out. Excited to start using my fiberoptic internet!
13:59 13 Jul 20
HOTWIRE has been the best ever cable provider I have ever used .Issues sometimes do arise but customer service is always been able to correct the isue in a timely manner ..great customer service .Thank You
02:04 19 Jun 20
Today, Account Manager SWFL, Frank Urquizo, made my day if not made my last three months. He was able to resolve an account statement issue in literally no time. Frank was courteous, open minded to resolve my issue and ultimately, resourceful to email me my statements. He is professional over the phone and sensitive to resolving issues in a succinct and swift manner.Watch out upper management! Frank is a leader in the making and bound for more successes!
21:12 09 Jun 20
The Best Internet and Cable TV. Video Company SW Florida has to Offer!!
02:17 03 Jun 20
Impecable el trato con HotWire en especial con Cesar, muy buena atención y rapidez , excelentes profesionales !!!!
10:37 22 May 20
Long story short we had some issues with our business account (our fault not hotwires). Though everyone was very nice, I did get some run around (would...
11:47 28 Apr 20
We have had hot wire in our condominium for at least 4 years. They are 1000% better than our previous Cable Provider, Comcast. Their service is outstanding...
13:41 23 Apr 20
Have had issues with Hotwire for service and repair in the past. Fortunately, with the help of Mariano Gonzalez and Anthony Daly, our internet was repaired...
18:44 21 Apr 20
Anytime I have an issue, which is rarely, they are out to fix my problem within 24hrs
16:26 13 Feb 20
Today I spoke with Ciarra Spillers and she was helping with my mother service in the villas at Secret Lakes. She was extremely patience with my mother and courteous. She was trouble shooting her system and got it back to work. I know it can be challenging to deal with older people however she was super nice and understood when my mother spoke Spanish to her. Thank you so much for your kindness and help.
14:15 20 Jan 20
Excelente servicio. Sobre todo que se puede ”retroceder” la transmisión de un programa para verlo desde el principio sin tener que grabarlo” Esto se puede hacer también cuando uno enciende le televisión
21:37 03 Jan 20
I RECEIVED AWESOME SERVICE FROM HOTWIRE.MY TECHNICIANS MIKE AND ANDERSON WERE PROFESSIONAL AND INSTALLED A COMPLICATED SYSTEM IN OUR CONDO. I WOULD RECOMMEND THEIR SERVICES.
16:36 27 May 19
Exceptional customer service
16:08 13 May 19
We use Hotwire services at home and at my work. Responsive customer service. Great internet and TV connections. I appreciate Hotwire being an active participant in our community.
13:45 08 May 19
The transition from Fibrant to Hotwire was a quick and smooth experience. The customer service with Hotwire has stepped up their game. They are quick to address any and every need of their customers in a timely manner. The speed of the internet they are providing out ways any other service provider in the area. It is not just the everyday customer service representatives. The whole staff of Hotwire is working to provide a better experience for the community for Salisbury. I look forward to the days to come with Hotwire. Keep up the Great work!!!
19:07 06 May 19
We were Fibrant customers and the transition over to Hotwire was pretty smooth. We've since added phone lines through Hotwire's VOIP. Those especially are a great deal in comparison with other VOIPs out there. Plus they were tons easier to work with than Ring Central.
21:16 03 May 19
Hotwire is good for our community. I wish more people knew that Salisbury, NC had gigabit fiber.
20:10 03 May 19
We were switched over from Fibrant to Hotwire. We have a complicated business and residential system. Hotwire has been very helpful and responsive. Their fast speed and great customer service are giving them a great reputation!
19:05 03 May 19
We just made the switch from Fibrant to Hotwire and are very happy with everything. Customer service is great!
18:51 03 May 19
I have seen a lot of people giving negative reviews and I really don't understand it. We use the service at home for internet, television and phone service and I have never had a single issue with it to date. The customer service people I have dealt with have been helpful and professional. If ever a problem does come up, I am confident that they will do everything in their power to resolve it quickly and efficiently.
18:35 03 May 19
We're getting ready to move and I'm so excited about switching to Hotwire! I can't wait to ditch my cable!
18:01 03 May 19
Our experience with Hotwire has been wonderful! We love the fast internet service and customer service is excellent.
17:52 03 May 19
I was with Fibrant for 4 years and I have recently moved and was converted over to Hotwire. I am a very pleased customer. The conversion went well and everyone that was involved was very nice. Everything about Hotwire was explained to me in detail. I have since enjoyed my TV and internet without any problems at all. The package I also went with was very reasonable. I strongly recommend Hotwire.
17:39 03 May 19
5 Stars for commercial use! 0 outages so far!
16:57 03 May 19
My internet and phone connection are both much better with Hotwire! Glad I made the switch!
16:49 03 May 19
Hotwire is our choice for high speed internet. It is the only source for true symmetrical high speed fiber. That is important to my company because we do not just download we send content all over the country to clients. And to send big, big video, photo and graphic files you need high speed fiber.
16:41 03 May 19
Switching to Hotwire has been great for my small business. They provide fast and reliable internet speeds. My employees and I have not experienced any connectivity issues since switching to them as our service provider. The customer service team has been professional and friendly during my interactions with them. That being said, I’ve barely talked with them since the service has been so exceptional. Hotwire is an excellent addition to our community and I would highly recommend their services to anyone in the area looking for fast and affordable internet.
16:16 03 May 19
Great speed, just works and no outages..
15:36 03 May 19
Hotwire has been a wonderful sponsor for the arts here in Salisbury. Their staff have always been very pleasant and professional to work with!
15:08 03 May 19
I am a big fan of Hotwire. I am just not sure why you would consider any other provider if you live in Salisbury, NC. I have Hotwire Internet and every time I do a speed test I am getting the bandwidth that I pay for. I have never had an outage. No other provider in Salisbury has the bandwidth available to its customers that Hotwire does. I have 1 Gbps service from Hotwire. The best that AT&T can do is 10 Mbps and that is over DSL which is delivered via copper wires that have been around for who knows how long. Spectrum can do "up to" 1 Gbps, but every time I ran a speed test with them before switching, I never got the bandwidth that I was paying for. Plus with Hotwire, I don't have to rent a modem. If you are a cord cutter or someone that just values blazing fast Internet that is reliable, Hotwire needs to be your provider. I attached a screen shot of my speed test. As you can see, I am getting 917 Mbps download speed. With overhead and processing delay on the interfaces, this speed is spot on for 1 Gbps.
14:02 03 May 19
I love Hotwire!! The best internet I have ever had! I stream a lot so I need fast dependable internet and Hotwire gives me that! Never any issues!
13:20 03 May 19
I love Hotwire Communications cable, phone, and internet. The changeover for me was the best thing I could have done. The internet speeds and cable are exceptional and friendly local customer services when needed. The installers were kind and the process was amazing. Thank you Hotwire.
20:46 01 Mar 19
I had a problem with customer service and wrote a review. Their social media customer care contacted me and figured out what went wrong and explained everything and solved the problem. GREAT job! Thanks
01:55 21 Nov 18
Awesome Company/ Great managment
00:35 08 Nov 18
Great tech , very helpful and concerning ! Winston helped way beyond what was expected and the internet is very fast. I would highly recommend Winston for as many installs you can get. Winston is definitely an asset to your company.
03:36 09 Jul 18
Fastest internet I have ever had in Fort Myers.
01:37 02 Jul 18
Great customer service
13:35 01 Jun 18
So far so good, called in yesterday for a new service and tech was here first thing today to setups the service.Good internet speed till now..Will update review if things change
00:14 05 May 18
The lady's was very nice and helpful
15:28 14 Sep 17
With hurricane Irma threatening Florida we evacuated from the Keys to our home on the West Coast of the state. Unfortunately a renter of our home disconnected our Hotwire account accidentally. One hour later a service lady got us re-connected. I can only thank Hotwire for the great training and help we received. Her name is Shakeya Jones and I appreciated her assistance greatly.
Luis Henry O.
16:50 18 Jul 17
Good internet location
11:57 18 Jul 17
Great place to work!!
03:43 12 Jul 17
In Bonita Springs, SWFL, they installed a complete community with a new fiber optic system. The install team for neighborhood cable was efficient and unobtrusive.The home install team did a complete job inhome neatly and rapidly, maybe 2/3 of a day.The basic internet at 100Mbps has never needed buffering for Amazon 4K movies, Netflix or VUDU.After two months, I haven't needed to call for any reason.Bravo to Hotwire. Splendid performance. Came from Comcast.
18:35 19 Jan 17
14:10 20 May 15
Service is very reliable and I recommend it.
13:34 22 Feb 22
Very disorganized dispatch team that doesn't care about the time of their costumers.EDIT:They contact me immediately after this review, the person in charge of the account in the building contacted me and help me out in a fast way. This notes that the company really have the effort to help out costumers and deliver quality service but they lack communication in their inner process with dispatch team.From 1 start to 4 stars.
20:57 22 Dec 21
They do a pretty good job and dispatch techs pretty fast when a home visit is needed. I had only one recall in all the times I’ve called them
00:28 01 Dec 21
Emmet Frank does a wonderful training.A good listener and engaged on making sure any questions are answered.If you need to become familiar with your Hotwire services I definitely recommend taking the training class.
09:39 29 Jul 21
Terrence Moore did an amazing job assisting me with setting up service. I cannot give a full 5 stars without knowing what type of service I will receive when its installed. Company should also provide a chart of service cost BEFORE sign-up.
06:06 22 Jul 21
Terrence Moore displayed the services and professionalism desired of every customer service client. He was able to explain things clearly abs concisely and made sure I was set to go abs be how to get quick access to help 24/7! I truly enjoyed working with Terrence to understand the system, my choices, other options and that in general, I was a a happy client. Worth service like that: I’m a happy client!
Rudolph A. Henderson S.
16:45 22 May 21
An employee of Hotwire Communication name Mrs Deloris Cooper is a very good asset to your company. I had been trying to get upgraded to America's Top 200 for over a week. I got connected to her today and she has been great. Her knowledge, cooperation and attention to her job in helping me get what I have been asking for is unbelievable. Mrs Cooper has accomplished more in 2 hours than others have in 1 week. You need more employees like Mrs Cooper. Thank you Mrs Cooper for a job well done.
16:37 21 May 21
20:58 14 Jan 21
The ONLY reason that Hotwire is getting a high review and if i am honest, keeping my business is due to two people at the office in Salisbury. Their names are Shenoah and Lori (sp). Hotwire has been double charging our account every month and letting one sit in our account pending for a week. I have yet to get a supervisor on the phone. The customer service supervisors have been "unavailable" everytime i have called and will not call me back. Terrible way to run a business and handle your customers. Shenoah and Lori in Salisbury are their saving graces. My problem was handled quickly with them.Thank you to them both. No thanks to the supervisors of the customer line.
15:49 04 May 19
Hotwire provides great internet, and has also made a great effort to be a part of the Salisbury community since they moved here last year.
Ikhtear Hossain B.
01:38 20 May 18
Nation's fastest isp by Netflix for two consecutive years. Local facilities in old US 41 on rail head blvd. Providing IPTV service to the HOA with a group of high level, motivated and skilled professional.
17:17 16 Jun 22
Very unstable internet connection. Called multiple times and get told “a tech is being sent out”. This issue is not being taken seriously.Building is 1818 Park in HollywoodWe don’t have a choice of internet provider. Many residents work from home and this is a very frustrating issue to have.It’s 2022. Internet should not be dropping out like this. It actually just dropped right NOW as I am writing this. I had to switch to mobile data to even post this review!I would like to know what I am paying for! Bc I am not getting the service I need.Update: We finally got ahold of Nicklas, who was unaware of the problem until later that evening. Even after multiple people calling, multiple times, the account manager had zero idea we were having an issue. The first level Hotwire support is not relaying the messages to the higher ups. The solution is always to "send a tech out". That is fine if there is a unit issues. But when multiple residents are having issues (which I stated to each support person), it is more than likely a building issue. Sending a tech out to the unit will not only waste Hotwire's time and money, but my time also.I would like to give Nicklas credit for being quick to solve the issue and his level of communication with my neighbor who got ahold of him.We need a more direct line of communication for severe issues.
15:41 13 Jun 22
Internet goes out every 30 minutes or so and for only a few minutes. It has gone out 13 times over the past 6 hours (ping testing). Neighbors confirm same too. Support takes too long to pick up and then says “we don’t see an issue”… of course you don’t, but then we’ll sit on the phone and it will happen again and only then they’ll try to solve it. Also, it took a week for them to finally respond to a building wide issue and guess what, ITS HAPPENING AGAIN a month later. Same bull that I have to deal with when calling support, no call backs from supervisors, no one working on the weekend to come figure out what’s wrong. Our apartment is forcing us into a contract with them otherwise I would never ever be their customer.Update: Finally got a supervisor and then the account manager for my building as a whole involved and they sorted it out Sunday night. I'm happy again, but they definitely have a major flaw with what the phone support people can see and that needs to be solved by their customer support management team.
17:32 17 May 22
Today I had a very helpful Customer Specialist named Byron Holton. He clearly understood the double billing issue, and I'm hopeful the issue will finally be...
12:42 16 Apr 22
I just want to say something nice about the woman I spoke with on the phone to arrange installation in my home. She is Delois Cooper. She was helpful and...
04:59 23 Jan 22
When using on demand, there are 15-20 skips throughout a 30 min show. You lose the storyline and it’s no longer worth watching. Very disappointed in this 🙁
15:36 27 Dec 21
Worst setup experience with any internet provider. I greatly appreciate that Hotwire provides high quality fiber optics internet, but I think they need to...
17:25 10 Sep 21
I met Kristi at hotwire communications she has excellent customer service I felt really comfortable talking to her Kristi you rock!!!!
22:04 29 Jul 21
Terrible customer service! And not to mention you really can’t receive any help with the biggest issues after 5:30 PM
18:41 01 Dec 20
Good TV channel selection BUT...1. Their DVR can be a little temperamental. It tends to freeze up. It says TV it's recording and it won't let you out. You...
17:09 27 Sep 20
Many problems with the internet
22:41 04 Jun 20
I usually don’t take to time to write reviews or comment on my experiences with specific companies. Today, I felt compelled to tell my story. I am new to a community just northwest of Atlanta. Most of the major communication companies do not service or partially services my address. Anyway, I established internet services with Hotwire (no problem there!). It was a smooth installation. The problem began when I decided to add home phone service. As of today, I have been waiting for 7 days to have my phone activated. The technician appointment was rather timely but then all the trouble started. Each phone number they wanted to assign was invalid (2 numbers). Then, the 3rd was assigned but I was told the Voice/Tech department had to activate my line remotely and give me my phone number. I was also advised that it could take 24 hours. Then, told to wait about 2-3 hours….but, wait! Again, I was told to wait 24 hours. I have talked to 5 different reps on 4 different days trying to get my phone activated. I will say that all of the reps I spoke to were very nice and did their best to alert, send emails, and get my issue resolved. Unfortunately, the results are the same. I was informed that the company recently migrated to a new system and was having come issues and backlogged. Uh, I think they should have told me the first day I inquired about the service. At least I would have known what to expect-a delay. At this point, I have lost all confidence in Hotwire to activate my phone service. Hotwire has lost credibility. In addition, they appear incompetent. I have wasted hours calling, being placed on hold, and waiting for a rep to answer the phone to end up in the same place as I started-no phone service. There is definitely a disconnect in their process. It’s very disappointing. At this point, I’m choosing to cancel my order and seek phone service somewhere else. I have wasted enough of my time. Good job Hotwire!6/4/2020-***UPDATE***This is an update to my previous post regarding my experience with Hotwire Communications. After my post and cancelling my request for phone service, the accounts manager, Korry Robinson called me to discuss what transpired. He apologized and explained why the process did not go as smoothly as expected. To avoid any more delays that he advised that he would be handling the situation if I still desired to obtain phone service. He made some calls and reach out to the appropriate teams to expedite the phone activation. He was prompt in his follow-up and informing me of where the team was in the process. To ensure that all bases were covered, he dispatched a technician to check the phone line in my home. I am happy to say that I have a working phone now. I know things happen but this is the type of customer service that is worth mentioning. Korry, thank you for going the extra mile and keeping the communication lines open to get this issue resolved. For now, I have added another star to the rating.
Kevin & Cynthia K.
01:20 26 Mar 19
Glad I've read these reviews prior to our community considering switching our current service provider. Doesn't sound like the type of customer service we need especially with a long term contract.
02:35 08 Feb 19
On 1/22/19 I called Hotwire Communications to schedule internet hookup at my new apartment. During that call it got disconnected with no attempt made by the representative to call me back. I called a second time and got my hookup scheduled for 2/4/19. My move in date was 1/26/19. I would’ve liked to have had it sooner but was told that was the earliest option. The scheduled time was 1-3pm on the 4th. I left work so I could accommodate the service technician. They never came. I called and was told the installation was actually scheduled for March 6th. The phone representative was apologetic and called to get more information. This call also accidentally disconnected. I called again to confirm the same. The second representative got me in touch with the first who let me know the service technician’s supervisor wasn’t available and that I could not speak with his supervisor. The next available installation date was 2/13/19. I explained this was unacceptable to place me back in rotation after this error occurred. She said she’d pass the message along to the technician’s supervisor.Here’s the problem with Hotwire Communications. They have a contract with my building and get paid out of my monies whether or not I choose to do business with them. As a result, they have exactly ZERO motivation or concern to serve their clients at this building or any other in which this arrangement exists. I would gladly pay more to a competitor if I wasn’t forced to pay them through my rental agreement. I plan to take my personal time to end this agreement with my building as quickly as possible. The other reviews here speak volumes. I have nothing against the people of Hotwire Communications. The problem lies in their business structure and organization, as well as the legal contracts in place that allow them to neglect clients while being paid anyway. Imagine if you could get paid for your job but not have to do it. Would you ever go to work? What do you think is human nature suggests?02/07/2019 Update: I was able to obtain a call from a supervisor that evening who was very apologetic for how I had been treated. It sounded sincere and they diverted a technician to my place the next morning who installed my services. The fact that an effort was made to right the wrong made a lot of difference. It should have been done the right time, but I feel it is justified to increase my rating from one star to three.
15:50 16 Jan 16
Our homeowner's association switch to Hotwire. I'm sure they did it thinking we would be getting more for our money, but there are a few things they probably didn't know that people should know before switching. First, we lose service at least once a week. This sometimes can be fixed by re-booting the system. Sometimes it takes hours for the service to come on again. It is annoying when it happens during a special event or sports event.The options we have On Demand are not as good as we had with Comcast. Hotwire's On Demand doesn't have CBS. We can't find many of the shows we had on Comcast. We have supplemented our Hotwire service with Netflex and Hulu to get shows not available through Hotwire's On Demand. This takes away from the savings we are getting from the switch.The wireless internet router they supply is weak. We don't get WiFi throughout our home. (Only 1500 sq.ft.) and don't' get WiFi at all out on the lanai or garage.Ask the questions and weigh what is important to you before making the choice to switch.
22:27 29 Jun 22
Have had Hotwire out at our Condo 5 times (5th) today and can not seem to fix the problem. They want to charge me for a second box that would boost the signal and fix the problem. They are late for their appt tonight and no call. I called them and they wanted to reschedule. Not a quality service
12:34 28 Jun 22
Zero customer service! HOA switched over to hotwire when our xfinity contract ended. Rented an extra eero box. First bill, they billed me the wrong amount (overcharged by 34%). Over two months in, still unable to get the billing fixed or get a credit. Made multiple attempts to resolve via phone, web submission, chat sessions, more phone calls. Launch manager says I need to be patient.Now they have updated the rate sheet to the higher amount that I am being charged so I doubt this will ever be fixed. I cancelled the eero box rental and I am taking it up with the HOA board.Internet and TV work fine, but good luck getting any customer service.
23:38 01 Apr 22
Very unhappy with the tv service - a lot of tv signal lost !!! Unreal 😤
20:28 22 Oct 21
Got this service two weeks ago. In this time we have lost internet twice. The first time I reset the modem and got the service back. This time it’s been 6 hours and counting without service. I called the customer service number and could only get a recording saying that service was out in our area and they would call my number (robocall) when it was restored. No option to talk to someone to find out what the issue is. Would not do business with them if there was another option for high speed internet
12:33 17 Sep 21
Great customer service and internet speed. Unfortunately, the TV service is horrible. I feel like I went back 20-30 years in technology. Very poorly executed in every aspect including the remote. I'm switching my TV service back to Comcast so I can actually replay premium channel movies after they have started, create easy to access favorites and have direct access to streaming apps. And I'll be able to see the backlit remote at night! Let me know when your technology becomes current.
19:36 30 Apr 21
My router was working in one apartment and I moved to another apartment in the same building and now they say my router is outdated don't work and they want 200 dollars for a new one. I left the old router on and a few hours later I had internet and it was working.
20:59 22 Apr 21
Field techs are great people. Service is excellent when it’s working. If something breaks or if the service goes out in your home, it’s usually down for days. It appears that they have very poor internal quality control and communications between various departments.
12:32 13 Feb 21
Internet out over two hours, technical support will not answer the phone
18:14 04 Jun 19
Wife and I were less than impressed with Hotwire internet and so we decided to try another service. My complaint is that when we cancelled Hotwire, we had just a few days earlier paid for the next month of service, and still had a few days of prepaid service due to us in the then-current month. Four months and two very trying phone calls later, we are still awaiting a refund for the service we paid for but did not get.
14:28 07 Nov 18
I live in a community with dozens of Hotwire customers. Hotwire advertises their extensive network of fiber optic cable. We've asked for that many times but still have the outdated technology.
13:27 23 Jan 17
Tech try really hard to please but are poorly trained. We're newbies but already our internet went down & we had to call & then 2 technicians came out. Internet service is fine when working same speed as Comcast who had the worst customer service on the planet.
17:35 01 Jul 22
Terrible service! They billed my elderly mom twice YET she still has no phone service after 2 months, even though we submitted the authorization doc w signature 3 times. Every rep she has called has been nice, but clueless and unable to locate authorization doc nor activate her phone service. This is unprofessional & unacceptable.
02:29 29 Jun 22
Hotwire is a hot mess! Our internet and TV have been down for 10 hours - No accidents or inclement weather here in St. Augustine. I have called the company 5(!!!!) times - I kept getting a canned message until I hit the Billing Department key and got to speak with some one who advised me that the issue was still an "open ticket" and a "tech was on the way" - No word as to what the problem is that needs to be fixed - A totally unacceptable explanation for no service for over 10 hours. This company is the WORST!
20:44 28 Jun 22
Worst and most unreliable internet service I have ever experienced. If you work remotely and are thinking about living in a community with Hotwire for you internet services, be aware of many outages. I moved in my neighborhood in December of 2021. I thought that having internet and cable as a part of my HOA fees would be great! I was very wrong. we have had many outages that have lasted a minimum of 12 hours to a maximum of 2 days. It is impossible to work from home knowing your internet WILL go down at any given time. BEWARE!
11:45 26 Jun 22
This is the most horrible company I’ve ever seen …people that pay their bills on time there TV service constantly goes our at least twice a month The representative can’t never help you they always have to schedule an appointment what you can’t get until 24-48 hours so your with out tv for at least 3 days yet while they want their full bill biggest rip off company ever.
00:28 17 Jun 22
Don’t even bother with the cable, just stream. Freezes every 10 minutes, then charges a $50 fee if they tech doesn’t see a problem. Absurd
00:08 13 Jun 22
Absolutely horrible service. Every weekend my internet and cable service is down and customer service is no help.
18:23 12 Jun 22
Great internet *sarcasm* - Goes out every 45 minutes stopping me from watching Deansocool. I now have to sit their in despair and do something else to distract myself from my depression. This company is the definition of “i wanna see you succeed but not more than me”
17:52 12 Jun 22
Internet goes every 45 minutes.
Biggy N S.
15:16 12 Jun 22
15:15 12 Jun 22
Dog water company
18:00 11 Jun 22
AWFUL I’ve contacted this company multiple times for the SAME issue and they still can’t get it fixed, this company causes me and the people in my building to miss out on thousands of dollars for work because they can’t keep their internet running for more than a week. It cuts in and out multiple times a day for the last 2 months. I wouldn’t get this awful internet if it was the last internet company in the world unfortunately I’m forced to use it because the apartment complex signed a cheap deal with them, xfinity would never do this please just pay the extra for a better internet if you work from home and need internet to work. It’s not with the constant headache with this company.
12:09 07 Jun 22
My mother has Hotwire as part of her large Community's bulk communications contract (TV, Internet, Phone). The Board members who approved the contract 9...
10:47 03 Jun 22
Bad company, I canceled my internet service after moving out in May and they decided to charge me for the entire month of June. I would never get internet from this company again. Bad news.
06:39 23 May 22
Was on a school bus on a field trip and almost got ran off the road by one of their reckless driver on the phone while merging on I-95 North
18:25 21 May 22
Worst cable company I ever had.
Roy A. K.
19:08 16 May 22
Inexistent customer service.No one answer the phone during the weekends.They add products to your plan and charge you more money without permission. Then the subscriber has to go through the hassle of canceling those new features instead of asking first the subscriber if they want these new products.
00:37 15 May 22
Terrible ISP! Truly the worst internet and cable ever! I had better service in Ghana!Remote Tech Support people are very nice but have minimal technical knowledge. Service quality is poor, inconsistent at best. Unfortunately I’m stuck with this ridiculously high priced service because my building contracts with this incompetent company.Wish I had a choice of ISP and cable instead of this horrific service company.
14:00 04 May 22
We've had major issues getting out internet up and running + being overcharged monthly. At this point, they owe me 140+ USD.Since December 2021, we had...
22:19 26 Apr 22
Sadly, Hotwire is my only option in my neighborhood; but the service is not the best. When there are outages, it takes HOURS to get everything back up and running with no explanation as to the problem.
20:46 25 Apr 22
No one knows what is going on at Hotwire
00:25 25 Apr 22
we spent money hiding our inside cables when we had comcast. But at least comcast provided consistent signal. Much of the time I wave my channel controller around hoping to catch the blutooth signal that allows one to change channels. Their online app may win worst app ever. If your from canada their system will not work with your phones or tablets so casting is just about out of the question. Little value for money here.
12:40 24 Apr 22
Hotwire is a rip off with it's fees and attempts push you into signing up for automatic drafts! They suggested receiving on line bills (and did). STILL...
10:52 23 Apr 22
We are forced to use because of our community and I am not sure why they were selected. Terrible service and quick to blame other contractors for what was...
14:30 11 Apr 22
Hotwire provides "service" for my community. On Friday morning I had no Internet. I called them and was told they could not be out until Saturday between 8...
12:22 24 Mar 22
Worst internet service ever. The internet up time is less than the internet downtime. And the service is out for days and days. Basically they don't have enough man power. Humble request be aware of them. Our community fault is they did 5 years contract and everytime they show the contract otherwise all members are tired ot their service.This is our last year with them. thank God...In shot stay away from hotwire
22:54 14 Mar 22
Hotwire Communications is usually chosen by incompetent boards of Florida Developments because they want to save a few dollars. They neglect to think of the...
13:13 08 Mar 22
our HOA bought this junk and now we are Forced to pay. Service is out for Days not hours. Calling them gets nowhere. Why do I have to give them one star
02:31 08 Mar 22
Horrible, horrible customer and billing service. Recently I have found out that they have been overcharging me for security service for over 2 years, internet service for several months, and after I disconnected my TV service, they keep charging me for Tv service. This is the third month I spent countless hours on the phone (just today 4h) and they do not address my problems. After discussion with a manager everything looked corrected, but the Bills keep coming with Tv service I do not have and overpriced Internet and security.Absolutely helpless customer service. Do not use this company safe yourself a lot of headaches, and NEVER use autopayment.
15:58 04 Mar 22
Fatal. No vinieron a mi casa a la hora señalada y tuve que esperar más de 4 horas y aún así no me resolvió el técnico nada
19:19 03 Mar 22
17:22 02 Mar 22
No one answers the phone.
00:25 17 Feb 22
The absolute worse internet provider I have ever had to deal with. I currently live in a community in Richmond Hill, GA where there are no other options for an internet provider. We pay for 30mps download speed since it’s the fastest option, but many times only get less than 5 mps and can’t even stream movies or TV. They blame the infrastructure for being out of date but refuse to update said infrastructure since the contract with the HOA expires in 2024. I can promise you that any other provider will have better service than Hotwire. We pay them thousands of dollars a year through the HOA but they can’t provide decent service.
21:18 16 Feb 22
Horrible Customer Service and will disconnect your services after being a month late with no exceptions and no willingness to work with there clients and customers. If you have a choice don't choose Hotwire.
15:39 16 Feb 22
Hotwire is terrible. Don't get it. HORRIBLE. I can not say anything nice about it.
04:03 15 Feb 22
The amount of dropouts that I have had while having there service is ridiculous. I can’t count the amount of times where I’m in the middle of something important that requires internet and I loose connection.
16:16 14 Feb 22
Worst service possible!!! Avoid at all costs!
20:13 25 Jan 22
Customer service is an absolute JOKE!!!! I was wrongly charged $548 for cancelling my service AFTER my contracted had ended. They admitted the mistake, but said refunds can only come from supervisors who you can never get on the phone, never call you back, and never issue refunds. Been waiting for 2 months and have been told a supervisor will be calling me back every time I call (once a week). Get your act together Hotwire your worse than COMCAST!!!!!
16:51 19 Jan 22
Worst internet service I've ever had. It is unreliable and their customer service is unhelpful. They are the only company that services my building but I don't think any of the residents are satisfied with their service. I hope management makes a change soon.
22:00 13 Jan 22
WORST company and billing/customer service people I have ever had to deal with. They’ve taken months to resolve an issue…like literally over two months and counting. Every time I call I have to re-explain the whole issue to a new person, they tell me it will take a week to review everything, I never hear back and have to call again. Now they cut off my internet service. If there were any other internet providers servicing my area, I would change providers with no hesitation.Update: This issue is now going on SEVEN MONTHS. They shut my wifi off every single month, I call, they say they’re still reviewing my information. Now I was just told after calling for the 7th month that the information I sent was apparently unacceptable. Worst run company ever.
07:05 11 Jan 22
This company should be investigated for fraud and shut down. Their cs is aweful ! No one knows anything and your told a million different stories about your...
04:18 17 Dec 21
What a joke….the internet never works. Don’t know how this company is still running. And terrible customer service.
00:48 17 Dec 21
The absolute worst internet I’ve ever had. I can barely stream movies, and I’m constantly disconnected during zoom meetings. It’s incredibly frustrating to work from home like this. Pretty sure they paid for all of the positive reviews on here. My friend also uses Hotwire and has the same issues that I have. Don’t waste your money.
16:29 15 Dec 21
Business Service is out.Customer support was basically no good.Rep not returning calls.Last time it happened I ask the rep how to get out of the contact. I was told I had to pay the complete term to get out.
01:02 13 Dec 21
I am forced to use Hotwire in my condo association. I scheduled for an install three weeks in advance. Install was supposed to be 8 to 10 AM. At 10:30 I called and was put on hold for 30 minutes. After five calls and 2 1/2 hours on hold at 3:30 in the afternoon I was told somehow I was not put on the schedule even though I got emails and text confirming. They finally sent someone out the next day again later than scheduled finally got install done. Fast forward two weeks my entire system went down can’t access TV called in after three resets can’t figure out what the problem is-and they need to send a technician out 2 days from now. I would pay them not to have the service. It is awful. Two cans and a string would be better.! Two different TVs and two different issues.
03:38 12 Dec 21
We live in Boca Lago community. They use to have Comcast. Not sure why they went with Hotwire. It’s terrible. They do not have up to date movies and they are not in HD. If you go to network the shows that are pretty old. Hotwire really needs to update there system. Comcast is so much better.
00:49 10 Dec 21
THE WORST ISP EVERPLEASE DO NOT ALLOW YOUR HOA TO CONTRACT WITH THIS COMPANYconstant problems with internet , alot of packet loss to servers with fiber optic connection . honestly hate them so much and im trapped using them because of my hoa.
06:53 07 Dec 21
Horrible. Service goes out at least once or twice every month or months. Today the service has been out since 5 pm. Almost 2am and nothing, because no one is working on it. I miss Xfinity but I'm trapped in Tailwinds with HOTWIRE, which is super expensive for lousy services and quality.
01:49 07 Dec 21
This is the second time within 4 days that I have no internet service the last time it was out for 2 days and it looks like it will be at least until tomorrow. Hotwire service is terrible. Meeting with HOA this week to remove Hotwire from our community ! This is ridiculous that we lose service so often!
13:20 06 Dec 21
Customer Service by Laurie and Kristi Great 5 stars.....Issue with Hotwire terrible...this morning Monday Dec 6 2021 will be the 4th time in 3 weeks i have had to deal with the same issue....They fix the issue and 2 days later change it back...it is 100% on Hotwire....They did not follow through on promises made when they took over from Fibrant and it has been nothing but a fight for them to honor the grandfathered in clients from before...Small business owners who need UPLOAD and Downnload speed are just thrown under the bus...
05:43 17 Nov 21
99$ for 1Gig internet with 200Mb down. Compared to AT&T at $49 for 1Gig symmetrical (up and down) + Hbo Max included.Someone explain this logically to me.
18:57 03 Nov 21
Ok two weeks ago I paid my internet but I saw I made a mistake of paying twice so I call hotwire immediately and I explain what happened so they said they will report the issue about the billing twice to a supervisor and they told I to wait 7 business days to receive the refund so then the seven days pass no refund so I've call them again this pass Friday ask to speak with a supervisor they told me a supervisor was on the line and to take care of the matter another few days pass no refund call them this morning I found out I never spoke with a supervisor that Friday it was another customer service rep they lie and deceived me they're are the worst internet company I've been so don't every trust them and they service with them THEIR VERY DISHONEST TO CUSTOMERS
22:46 20 Oct 21
Absolutely terrible. They overcharged my account and were not able to resolve the issue while on the phone with me. They told me it would be handled by their supervisor and gave me an order number (1672839). They have kept me completely out of the loop. No voicemail, no email, no letter. Now, I came home to no internet and I cannot get anyone on the phone or find out what happened. Beware of being ripped off by them.
12:40 19 Oct 21
Probably one of the worst ISP out there. I’ve been trying to get more speed in my apartment for over 4 months and they haven’t come, they are not making more money, and I’ve called countless time, they say they’ll call back and nothing. Their sales representative Theresa will contact you the first day and won’t speak to you ever again. They have connectivity issues pretty often and the speed is laggy most of the time.Customer service is hit or miss, depends on agent (agent will laugh at your face since they think they know more than you) Worst part is I can’t switch since the building where I live has a life-long contract with them.
13:24 15 Oct 21
TRRAAAASSHHH COMPANY !!! Absolute garbage !!! Don't ever let these clowns charge you late fees . The company SCAMS !!!!They put you on auto pay then 2-3...
15:52 12 Oct 21
THE WORSE NIGHTMARE.If you have a choice please stay away from Hotwire communications. Calling customer service for technically assistance is worse than a nightmare. They can never help and they constantly lied. I reached so many times via email and phone to the manager account for my location Chandra Manley, And she never responded, no my emails no the phone calls. In almost 2 months she answered once and said I will call you right back and she never did. If you work from home you will be without a job very soon.The technicians arrived home and they explained clearly that they can’t do nothing about the problem, that all the system problems were at the main office location and they asked me to reach out the account manager for the location, and this account manager never ever responded the phone calls or email. Is impossible yo communicate with this person.Just a nightmare paying for a service that doesn’t work.
19:30 08 Oct 21
Hotwire is not a good company for anykind if arrangements at all. Dont let me speak on there customer service not helpful. I was told by representative that its 24 hours to speak with a manager wow what kind of business are they running. Hope somebody buys them out customer service not helpful and worthless.
00:13 06 Oct 21
Worst than Comcast. Lose cable about twice a week. Totally ridiculous. Who ever made the decision to go with them didn't do there homework.
14:06 18 Sep 21
Whoever works the customer service lines need better training, Sandra in particular. I would never recommend this company.
15:11 15 Sep 21
I have texted questions on our site two times and have not received any response.Your tutorial stinks. There are two people talking at once. And it's full of advertisements.Have called your office and the technician didn't even know how to set up my TV to receive Netflix and furthermore did not ever hear of a Netflix modem.Very disappointed and very much miss AtlanticBroadband.
Fidel Rodríguez G.
04:53 07 Sep 21
Worst customer service. I bought a plan and it says that is working perfectly but instead I can’t stream properly the image in my tv. The lady in costumer service told me that I should use a cable from the router to my tv even when they are in different walls
15:02 22 Aug 21
**THE WORSE**If you have a choice please stay away from Hotwire communications. Calling customer service for technically assistance is a joke. Either they can never help and your constantly lied to.If you work from home your screwed!!The only technician that is knowledgeable and willing to help you is Duane S. He’s the only good honest person with this company.
20:04 20 Aug 21
I really hate Hotwire with a passion. So many issues. I hate that I’m forced to use the service because of my community.
14:23 14 Aug 21
They "know" about issues for months, but don't know how to fix it. Only reason I'm stuck with these scam artists is because of the property I live at.
15:25 11 Aug 21
Hotwire way behind in their installation in Costa Del Sol. They are also "dragging their feet" on repayment of funds expended by residents due to late installation. My one year old HP computer (Intel Core i5-9400 CPU@ 2.90GHZ, 64-bit Operating System - 12.GB (11.8 GB useable) Two clean up programs used weekly including driver updates. My computer opens programs the same speed as with our old copper wired ATTPS: On first customer service call, I was given a stern warning that if the remote complaint was "my fault" I would be billed for the technician! Technician on arrival immediately said I had had the "input" set incorrectly. Strangely he went to his van and came back with a new remote and it worked. He left without acknowledging the problem with with the remote. Be wary of this company and examine your bills with a fine toothed comb!
13:33 09 Aug 21
This internet service is the absolutely worst I've encountered. They have a monopoly on my building so I am forced to pay them for daily spotty internet. I...
07:37 09 Aug 21
I rarely if ever post reviews but I feel so strongly about this, I just need to.DO NOT SWITCH FROM A REPUTABLE PROVIDER LIKE COMCAST OR FIOS TO GET...
03:49 31 Jul 21
Update 2: Well, I am still without internet. They installed it... twice now...both times the internet has been gone in less than a day. When I called about it they tried to fix it remotely but said they needed to send someone out to the home. They scheduled an appointment for 5 days later. Not ideal, but fine. The day before, they call me saying they need to change the time of the appointment to a time that wouldn't work for me. They said they would call me back the next day to get a new appointment scheduled. It's been over a week.Update: After Posting online, the very next day I received a few calls offering to assist with the situation. It turns out that there was some confusion about whether the company could even service my address. The day after that a technician came to my house and determined that yes, it is covered by the Hotwire network. An install should be occurring next week so I look forward to having a fast connection! I definitely wish the delays could have been communicated more clearly from from the beginning, but every person I talked to was kind, even when they were unable to help.Original Review:I have been trying to get internet set up for the past month. Call after call, they keep saying they will call me "tomorrow" to schedule an appointment. A month in I would have happily moved to another company; but they have exclusive control over the Fiber in the community so I can't do that. I will happily update this review once I actually receive internet service, but it should not take 10 phone calls and hours of holding in order to get an installation scheduled.
20:51 30 Jul 21
Update 2: Well, I am still without internet. They installed it... twice now...both times the internet has been gone in less than a day. When I called about...
13:33 23 Jul 21
They even have HORRIBLE internet service INSIDE the Hotwire Communications Headquarters in Ft. Lauderdale! HOW DO YOU EVEN DO THAT??! If I could give NEGATIVE stars... I WOULD. 🙁
10:47 19 Jul 21
They literally send technicians out who don't have the necessary hardware to verify the internets even working. We waited a week for an appointment and the...
14:31 17 Jul 21
The worst cable company in the country,7/17/21 Again, with no service!!!! I have to wait 4 days for somebody to come!!!!!!
07:23 12 Jul 21
I writing this as I'm waiting for the technician to come who is late as of now, 20 minutes after the end of the appointment window. He hasn't moved from the...
16:42 05 Jul 21
This is the kind of Internet company that scams you on every single dollar they can. A few examples:1. They added a $1 monthly fee for receiving a paper...
13:41 29 Jun 21
Long story short. I accidentally double booked a car rental. I received an email saying my insurance for the rental didn't go trough and I mis read and I...
11:46 23 Jun 21
My community switched to hotwire because Comcast had too many outages. Hotwire,in the 5 months we've had them, have had three times the outages Comcast had in the last year and the outages are hours and hours and hours long. Customer service never has a single answer or estimated time frame and they're all named Ann for some reason. Avoid this piece of trash company. hope it burns to the ground.
18:34 22 Jun 21
By far THE WORST MANAGED COMPANY I've ever had to deal with.They are terrible !!! No matter what you do stay far away from this garbage company ! They...
Julian Di M.
17:03 11 Jun 21
Worse customer service ever. Worse experience ever. Run away. They miss appointments and show up 6 hours late and leave because the technician "couldn't find parking" LIES. They are unorganized. Unable to answer questions or don't have access to information. They hang up the phone on you. I've spent 4+ hours on the phone with them and been trying to get internet setup for days.This company is a joke, unprofessionable, unreliable, and will only waste your time.
23:09 03 Jun 21
Absolutely the worst internet service provider I've ever had the misfortune of being subjected to. TRASH
00:45 29 May 21
Absolutely terrible. 10 days to get a tech out to install. 10..... It's 2021. Having an issue now on a Friday night of a holiday weekend and they can try nothing remotely just a tech Sunday morning. A joke.
13:35 21 May 21
Pathetic service and no regards for someone else’s time. Sadly I had no choice since my apartment complex is only wired for Hotwire.
Malek El S.
23:18 17 May 21
Worst customer services experience and worst policy and just a waste of money, will never deal with the again!!
17:31 14 May 21
Made a billing error, promised to fix the mistake already twice, and 2 months later still cannot get it corrected. Customer service person was horrible and aggressive, did not find the record of the issue and kept repeating: "this is not my mistake" while representing the company. To be fair the second person was much more competent after i hung up. But the first one is the one who made me write this review. I would fire herUpdate to my review above (May 2021):I wish that 2 months later I could have provided the news that the issue has been fixed and the company has mitigated the problem. Unfortunately this is not only not the case but it just keeps getting worse:1) I had 5 customer service calls since then.2) Every customer service call lasted 30min - 1 hour until they pull up all the backlogs from the previous conversations and I repeat my story again.3) After every customer service call I was PROMISED by the customer service person that the issue will be resolved in 24-48 hours, and they would contact me to confirm4) As you can imagine nobody ever contacted me back after any of our conversations within the promise timeframe, and I had to repeat the process again5) Customer service people were saying that they see the backlog of my calls, but don't know why no action was taken within the company - and just kept submitting the request internally through their system with no actionsMy questions are: a) Why do you promise that it will be resolved in 24-48 hours 5 times in a row with no result, and why do I need to believe you this time? b) Why is there no action take inside the company despite the log in the internal system? c) If there is a problem - why nobody contacts me back, but put it on my shoulders to call again and waist my time repeating the same storyI know some companies can be chaotic and ignore individual users, but this is beyond unacceptable. Maybe their strategy is to make this process so painful for me that I just give up and settle this erroneous bill. But i wont! This now a matter of principle to me.Reading some other reviews below it seems like a common thing to do for them - generate random invoices, and then make it your problem to prove they are wrong.The bottom line - if you ever have a customer service issue with them - this is going to be a nightmare for you at no fault of yours. I am only using them because of the HOA. If you have a choice - stay away from them, it will save you a lot of nerves!If I could leave negative starts for the customer service - I certainly would!
13:43 08 May 21
The hotwire on demand menu is difficult to navigate if you want to watch recent past episodes. The episodes take too long to appear on demand . Terrible set up. They should use the Xfinity model much easy to navigate. My community switched from Xfinity. Big mistake.Xfinity to Hotwire
17:40 01 May 21
Hands down the WORST service out there
13:21 27 Apr 21
If I could give a “0” star review I would. We were forced to use this backward company when we moved into our new home. I have to believe someone got paid a lot of money for this company to still be the ISP after 10 years. Service is slow and very spotty. I work from home so dependability is of primary concern and we do not have that. When there is an issue you can’t even get them to answer a call or chat. They ghost you. I may have to get a hotspot from my Mobil carrier if this doesn’t get better.
03:14 13 Mar 21
Customer service is terrible! We’ve been trying to set up an appointment for almost a month. I’ve called and called and when someone does call me back it’s only to say they’re going to call me back. We waited for over three hours on Monday and no one showed up. After I called our Rep who has only answered his phone once ( and not on this day), ironically we received a phone call from a lady in Ft. Lauderdale who told us our Tech called in sick. She said she would see what she could to to move us up on the schedule and would call me back. Two days later I called our Rep again and left a voicemail. When he called back the next day he said he would call me back after I expressed my frustration, but that has yet to happen. Today (5 days later), I received another call from a lady in Fort Lauderdale who explained that the appointment we have next Wednesday ( which we were never told about) had to be cancelled because the Technician decided to go on vacation and she had to reschedule us for next Friday! Once again I explained we’ve been put on the back burner for a month. She said she would escalate our installation and would call me back! Didn’t happen again. This is the service our condo association is contracted with and we are new customers. After reading all of the negative reviews about Hotwire, we will be talking to our Board about changing service.
12:06 09 Mar 21
I've never seen something on Yelp with such polarizing reviews. Everything is either a 1-star or 5 star. I had my first experience(s) with Hotwire and now...
11:25 07 Mar 21
They do a very poor job of communicating with customers. We had an appointment set for installationon 3/6/21 and the tech didn't show up in the 2 bour window. I called customer service and was told my appointment was. rescheduled 3 days later without notifying me. When I asked why the agent could not tell me until I pressed her for a. answer and she admitted they are short staffed with field service techs. If my Condo Association didnt have an exclusive contract I would take my business elsewhere. I would Never reccomend this company because they don't keep their word.
20:11 06 Mar 21
Not good...at all.Forced upon neighborhood.Need Comcast back
04:50 05 Mar 21
Worst internet service I have ever used. I ended up with no functional internet and had to remote into my work computer using my cellular internet.I am a...
16:16 19 Feb 21
Scheduled this instalation two weeks out asked for a day off from work, the "technician" came out at the appointment time 8am-11am(8:15arrival). I saw the Hotwire utility van pull in my driveway and leave 5 minutes after arriving they NEVER MADE CONTACT OR STEPPED OUTSIDE THE VAN?!! No call no email no text of any issue,giving them the benefit of doubt i wait until 10:30 for them to them me there was an issue with my breaker? They will contact to RS once they fix the problem?And we all know how those call backs go. Lesson Learned back to spectrum i go 🙁 and i was really excited to try them out.
16:02 05 Feb 21
I’ve been calling since MONDAY, trying to get internet service. I was transferred several times, didn’t report the representative that transferred me after I asked for his name because of the way he was talking to me. I spoke with someone Tuesday and she told me I have to wait 72 hours for a response. My landlord told me I have to send over a copy of my lease agreement. I did that, and proceeded to call the next day to speak with someone in regards to that. They told me because of my area code they would have to get a representative to call me back in the area I’m in, and I should receive a call pretty quickly. Well it’s Friday, I still don’t have internet or an appointment, or call back. And I’ve been calling for the past hour and a half. Of course no answer. When someone calls back, make sure it’s a manager!
22:10 03 Feb 21
Terrible communication in every way. I like the product but don't care for the company.
17:29 27 Jan 21
Absolutely Terrible Company. If your apartment complex is in an exclusive deal with this company, run away and don't look back.
18:25 19 Jan 21
I HAVE CALLED 9 TIMES TO TRY AND GET HOME SECURITY SET UP. NO CALL BACKS. WORST COMPANY GUESS THEY DONT LIKE NEW BUSINESS
16:47 01 Jan 21
If I could I would rate Hotwire communications a -5(negative 5). The internet, TV, phone CONSTANTLY goes out. I will never recommend hotwire to anyone.
16:46 25 Nov 20
This is not a consumer friendly company. We are having a periodic problem with one of the tv boxes in our home and Hotwire will not replace the box to that tv set until a technician comes out and states that it is the box that is the problem. So now we have to wait until the tv box fails again (which it did 6 days ago and 2 days ago as well as today) and then we will not have any tv service until one of their technicians can be scheduled to look at the box.. This problem has been going on for several months. Seems like Hotwire is competing with our prior carrier, Comcast, for the least consumer friendly company!
20:36 16 Nov 20
terrible customer service; sat on hold for more than an hour. Business internet is down which means phone lines are down; I will be switching services ASAP; now with Spectrum and could not be happier!!
My CAC C.
17:22 10 Nov 20
There are many providers for TV and internet service; however, the technicians do not know or understand how to program a remote when you have a Smart TV. I would not recommend this company to anyone. Customer service is lacking, pick up from their store, your remote control, and no follow-up after techs have been to your home, to finish the remote instructions. I'm still using 2 remotes after 2 months.
Clara S. J.
21:40 09 Nov 20
Do not trust this website. Looking for a rental car online at hotwire Says $18 A-day 33 after taxes or different car for 20 but get cheaper prices on the app download the app so I do that and the same cars $19a day 34 after tax??? False advertising do not get the app! It is cheaper online!!
Dennis Shelton, S.
00:24 25 Oct 20
Horrible service and horrible customer service. Our community made us use this terrible company! Don’t use and run away when they start lying to you!
16:57 09 Oct 20
This was the only Wi-Fi allowed through my apartment complex. Didn’t need cable, but they said cable was free included with the Wi-Fi that was $100 a month. Not only have they been charging me the last 4 months after I moved out and disconnected service, I found out Wi-Fi was very cheap and they were charging me for cable, HBO, and DVR boxes I never asked for. If you’re stuck in an apartment building forcing you to go through Hotwire, run. And run fast.
01:06 03 Oct 20
Mike Honorio is terrible to deal with. We left our unit in February and he is still trying to charge us an additional 2 months despite having tenants take over immediately following our leave. He is trying to collect TWICE on one unit. Horrible customer service, if I were you I’d RUN from Hotwire.Update: No one has reached out, they couldn’t care less about their customers.
15:19 01 Oct 20
Not an easy bill to pay, couldn't get online to work. So you have to buy a stamp or walk in to office in Salisbury. Covid made it hard to walk in.So service turned off non-payment.Now the fun part. You have to physically walk in to main store to have service restored. that is not a typo.Otherwise look at one or two days before someone responds to your request. Do not listen to customer service, call technical support. They will tell you go in to main office reconnect service.This is from a tech provider ... = /
18:01 30 Sep 20
issue is currently being addressed.
03:05 26 Sep 20
A contractor cut my cable. Have been trying to get them to come out but they won’t even set up a date. The last call I had with them the person on the call said she’d send an email to a supervisor. Then she hung up. Still waiting on the supervisor with no internet or TV. Terrible customer service.
13:43 04 Sep 20
These people shouldn’t even get no one star I have been waiting on someone to come and install internet and cable since Tuesday and have heard nothing this is crazy. I haven’t even used y’all yet and I am already to the point where I’m about to cancel all services
15:32 31 Aug 20
I'm supposed to have 200 mbps internet connection but it barely reaches to 40 mbps, if we are lucky enough to have a connection.Hotwire recommended me to upgrade my modem, router and computer. After all extra expenses I still have no reliable internet service.My son takes online classes and exams. Right in the middle of his online exam the connection goes off and he has no chance for a second attempt.I really wanted to support it since it was local and ran by the city but after being sold to a private company, there is no reason to keep it.
16:31 10 Aug 20
Absolutely the worst customer service with any company I have ever dealt with.Been without internet for almost a week, cant ger no answers.....STAY AWAY FROM THIS COMPANY!!!
21:27 05 Aug 20
Since I've got my cable turned on by hotwire they have been giving me issues. Lost a payment, cable was turned off because I was late 35 dollars. I do not recommend this cable service to ANYONE. Its always something and I'm very displeased with the company at this point. Worse service ever
Jesus Goes F.
21:56 16 Jul 20
I canceled the service and immediately got charged for unreturned equipment. I didn't get a box shipped to me to return the equipment. And it's only been 2 days
01:15 01 Jun 20
16:56 22 May 20
We recently moved into this community which forces us to use Hotwire communications internet .I upload videos online for my business.I am not exaggerating but I unable to livestream and get my business going . Their internet connection is terribly slow and upload speed is nuts.I called customer service they charged me extra $99 per month to get top speed but still I amUnable to livestream .Their terrible customer service is late as on hold and I am loosing so money because of them.NEVER EVER TAKE THEIR SERVICE IF YOUR BUSINESS IS ENTIRELY DEPEND ON INTERNET .
12:38 15 May 20
Worst communications company ever. They are the communications/internet company in my neighborhood so I have to use them or pay their fees on top of the company I would like to use. They have the worst service ever....don't use them if you don't need to......
23:12 14 May 20
Legitimately the worst tv and internet. It goes out weekly. WEEKLY! Our entire neighborhood is stuck under contract for another 5 years because of the developers, so we have no choice but to just deal with it. Our FB page is literally flooded each time (read: each week) with confirmation numbers of reports to Hotwire because if you call, they say there’s “no outage” or “no reports of issues” when there are at least 49 of 111 homes who have already called...at least right now while I’m sitting on hold. Sometimes when it goes out, they will say that it’s raining “somewhere”...like as in somewhere in the US. Yes, it is likely raining somewhere in the US, but it’s a beautiful day here and our services aren’t working. Avoid this company at ALL costs. DO NOT BUILD in a community that only offers them as an option. You will regret it for at least 7 years and if, like us, your contract renews every year for another 7 years, you will basically have to work from Starbucks to get anything done.
02:23 28 Mar 20
Most awful internet I have ever had. Less than 1mbps download speed almost every day for three years.
15:11 11 Mar 20
They are the internet provider of our subdivision and the internet is consistently slow or not working. We have outages on a weekly basis sometimes for 2-3 days at a time. I would never recommend their internet to anyone.
02:41 12 Feb 20
Horrible,run as fast as you can.
22:04 07 Feb 20
I am forced by my leasing company to have this travesty of a company as an cable and internet provider. I experience constant disconnects, issues with connectivity when we only have 2-3 devices connected. They signed an exclusive deal so no chance of competition which is understandable when you can’t compete on quality of service
17:34 20 Jan 20
I currently have Hotwire Communications as a part of my apartment complex lease. It is the worst and slowest internet that I have ever had (I do not game, stream movies, download large files, or other activities that may impact the speed of the internet. Essentially, I pay $70 per month for little internet and very poor cable options. In addition, the customer service from Hotwire is deplorable. If you enjoy spending hours on hold trying to get one question resolved, while paying too much for very poor service than I suggest you look at Hotwire for home internet and cable.
08:13 02 Jan 20
I just moved into Grand Paradiso community in Venice. This service is the worst. Bringing the community down. Older folks dont care as much as the newer younger residents do about what they're watching. I cant stream anything. This is the worst ever
22:42 27 Dec 19
Refuses to carry NBA network because it costs THEM too much... maybe that’s what you should be using our exorbitant cable bill for.
14:15 29 Nov 19
I have this internet as a part of my HOA package and it’s terrible. The prices to upgrade are 3 TIMES as much as other providers. At any given time my internet will slow down to a crawl making me unable to work from home without paying exorbitant prices!!!!! I’m going to request we change internet companies as soon as possible!
02:49 15 Nov 19
After setting up my internet, I asked when my first bill would be due, they simply said “It’ll be sent to you”. Well, it wasn’t so then 2 payment dates passed. Without any sort of paper bill or email notification. Contacted their customer service and apparently the individual who set up my account “didn’t have my email address“ (eye roll). I made the payments and set up auto pay, the third payment came out fine. So randomly, I logged into my account and find that despite auto payment being set up and my card info being all correct the fourth payment was not taken. My email is entered as well and I still wasn’t notified of the issue.The chat people are nice, but unhelpful. I pay all of my bills online and always have, I have NEVER had so much of a single issue with any of my bills. It’s frustrating. So save yourself the stress and find someone else. I don’t know how difficult it could possibly be to take out a basic monthly auto enrolled payment and then email someone if it doesn’t go through. This is the 21st century for Pete’s sake.this company is incompetent at best.
15:36 01 Nov 19
Worst company I’ve ever had internet with . Save yourself some money and don’t go through them even if you have no other company to work with . Their customer service is awful as well . In order to get your money back because of a mistake on their part it will take 6 weeks . And chances are you won’t receive it ( I never did ) . Every associate you speak to will tell you a different thing .
16:38 25 Oct 19
I absolutely hate our service! Cable has has freeze ups and random green squares on our tv screens on both TVs. Internet you have to provide your own router which we WERE NOT TOLD when we ordered our service. While the techs were at our apartment my husband had to run to Walmart to buy a router. If we have a need for tech support we have to know if it's a router problem to call Netgear or a service problem to call hotwire. The techs came did our install and installed the router on one wall and on the complete other side of the room the cable. We wanted them together as we need the blue ray wired to the internet for our streaming. I called to have the router moved and the price to do this was starting at $85.00. I could go buy a new blue ray for $20.00 lee than having them move it. I hope the mngt of our apt complex changes policy soon so we can get rid of hotwire and go back to xfinity like we had prior to moving here. Just horrible and completely disgusted
22:32 10 Sep 19
If I could leave ZERO reviews it would be too many stars. We are bound by our HOA to use Hotwire. They provide terrible service, and their internet speeds are dismal, if not non existent. I had to have another company install an internet line, so that I could work from home at added expense. Hotwire doesn't care - customer service is non existent. Horrible internet speed. How does less than 0.1 download sound to you? What a monthly rip off - for 13 years.
19:31 08 Sep 19
One star rating is too generous. Hotwire does not deliver service levels as stated in a contract with our HOA, not even close. Many residents in our community work from home and are unable to be productive due to non existence of internet. It is unacceptable and they continue to ignore trying to resolve the issue in a timely manner, often times ignoring complaints made or denying there is an issue at all.
16:13 08 Sep 19
I wish Google had a rating below 1. I have lived in a community I just love that is tied into a contract with Hotwire. The service is disturbingly awful. Spotty at best. Broken at worst. There have been countless days and weekends where our entire neighborhood was getting either no internet service or less than 1Mbps download speeds. This company is a joke.
00:03 08 Sep 19
ABSOLUTELY THE WORST SERVICE EVER!!!!!
19:10 18 Jul 19
They’ll randomly show up at your door and tell you something is wrong with your box instead of making an appointment. Nothing was wrong with my internet or cable boxes. Unfortunately, I moved to an apartment that only accepts this company for internet and cable.
16:23 03 Jul 19
How this place is still in business is one of the mysteries of the universe. Horrible horrible customer service, outrageous prices, the only reason anyone stays with this company is because it’s the only service offered at an apartment complex. If you work for Hotwire..........GET A NEW JOB!!! This company will be with Blockbuster and Kodak. Gone!!!!!
20:09 24 Jun 19
John with Hotwire was completely unable to be of any assistance with my call and concerns. Not a good way to start with a new provider. The customer service team should be provided with information to assist the customers. 🙁
10:27 19 May 19
If you want the worst internet this is the company to go with and big apartment communities like uptown in n Cape Coral use Hot wire that have 10 year contracts sometimes longer uee Hotwire for internet and cable TV. Always check your cable / internet options before trying to get an apartment that uses the worst company.by the way Uptown costs hundreds of dollars just to see if you qualify and if you don't qualify you'll loss that money after you're jot qualified, so it's like giving them hundreds of dollars for nothing except being told you can't live here, rich people scaming hard working people out of money while doing background checks etc that cost uptown next to nothing!!
19:23 17 May 19
I also had a terrible experience with Hotwire during the changeover from Fibrant. First, it took 6 hours. SIX FREAKING HOURS to get any internet into our building. Then, we found out after the tech left that several switches and a gateway had been rendered inoperable. That left us to decide if we wanted to try the fix a senior engineer had offered but was not supported by the manufacturer or replace the equipment. We chose to replace. Finally, our caller ID has stopped working. When you ask tech support they advise that this function is contracted to another company. This is the case for at least 2 other businesses in the area as well. Also it seems a bit odd that all the positive comments are the only review these people have written. Almost like an attempt to bury the real people who have actually had similar experiences to mine... This company has been a nightmare and every person or business in the area that has dealt with them feels the same. Do not let these reviews that are disingenuous at best and outright lies at worst fool you into trusting this company. Did i mention that they also removed a tv from the wall and failed to mount it back??
03:52 10 May 19
This company is garbage. Screwed up the price on my bill and are too incompetent to send me a new bill with the correct price. Have spoken with no less than 10 representatives who say with conviction that they will take responsibility to resolve the issue and absolutely no follow through.Audio on cable goes out, how does that even happen?
02:43 01 May 19
Internet and cable went out in half our neighborhood. They tried saying my house is an isolated incident and someone will call me in the next 24 hours. I WORK FROM HOME! Support tech sounded poorly trained and uneducated in his field. They dont care about customer service because they trap communities in contracts and ownership of fiber optic cables. They dont care about service, people or communities! They only care about the almighty dollar. Horrible company.
12:16 27 Apr 19
Horrible! The worst!Fribrant was much better than Hotwire! Hate that they took over! Worst customer service ever! DO NOT USE THIS SERVICE!!!!!
02:40 11 Apr 19
Hello all...I’m here to join in on the horrible Hotwire reviews. If you’re not required to use them...STAY AWAY. I move down into a new home and there was no fiber wiring done. I’m going on week three and still have no internet. Upon calling them, I got few promised call backs. Most of my phone conversations were met with answers consisting of “I don’t know” and extremely long wait times to speak with people that couldn’t help me.I watched them tear up my yard yesterday digging for fiber and I am still waiting for services. Also the job done on wiring was pretty terrible. I don’t recall ever having (or seeing) a setup with wires hanging out of the wall...One technician did come out to connect the TV services and he was pleasant.If you don’t have to deal with them....RUN AWAY! There’s a reason they have 1.7 stars...UPDATE - 4/10/2019Appointment was scheduled for someone to come out and fix internet. Someone showed up a day early while no one was at home and NO ONE showed up when we actually planned to be home for the real appointment. Also, cable still laying above ground in my yard....
19:13 02 Apr 19
Didn’t have a choice when my city provider switched to Hotwire! Canceling today. HORRIBLE service in every aspect.
05:26 13 Mar 19
Hotwire is the single most awful company I’ve ever used. Literally EVERY single Hotwire product I have in my house breaks down constantly, and when it does work it has the worst performance I’ve ever seen. For instance, one of the product I have is their Fusion WiFi router and half of the time it would take you over five minutes just to load anything and the other half of the time it just fail. The only reason I’m using this garbage is because my neighborhood is requiring everyone to use Hotwire. And because of this reason I despise my neighborhood for even associating themselves with this abomination of a company. In short, to any who’s even considering buy anything made by Hotwire, DO NOT BUY IT! It will be the worst investment you’ll ever make.
Becky F C.
04:12 23 Feb 19
WORST cable TV and internet provider I have ever experienced. Save yourself from a horrible experience and use another service company!!!
20:32 17 Feb 19
These people are scammers. Never open an account with them. They make underhanded deals with apartment communities to scam you together. By the time you’ve been paying the bill in yyour rent for months Hotwire sends you their bill which has never been paid. I’m 650$ short so far. And I use Google fiber only. Still paying for service I can’t use. Thanks for nothing Hotwire scam machine.
01:12 10 Feb 19
Sorry sorry sorry company.
21:54 29 Jan 19
This is the worst company. So unorganized.
19:23 07 Jan 19
Hotwire is a FAILURE! There is no service function. I pay some $91 per month to be placed on hold for 21+ minutes when I called to increase my service. There is no 'management' involvement to call. Whatever you do, Avoid Hotwire... - Bill Hackaday Jan. 07, 2019
14:29 19 Dec 18
Hotwire holds a decades old contract at our neighborhood, Riomar in Sarasota FL, where they only provide 3-10 Mbps (all of the homes around our neighborhood have 300Mpbs and faster connections). They refuse to negotiate, to upgrade our network or allow another provider to come in and replace them.We are down on a daily basis and anytime after 4PM the speeds are less than 3Mbps, below our contracted rate. It is impossible for our children to even do their homework. Forget trying to stream Netflix or other services.Even our phones which some of the elderly residents rely on to dial 911 do not work a good portion of the time.
14:23 18 Dec 18
Horrible customer service, erroneous charges, and complete incompetence. Beware of this company!
11:53 22 Oct 18
This is actually a review I should have done years ago but I feel that I need to do. This company does not try to solve customer's problems, at least on the residential side. I would connection problems when it rained or when they were working on a different unit in my complex. If there was tech working next door and my service was disconnected. He wouldn't look at what he did to disconnect me. As I work from home, I've lost several days of work because of the poor service I received from Hotwire. The other tennants complained as well. My complex eventually successfully sued to get out of Hotwire's contract and was able to have Comcast/Xfinity to service the complex. I am completely satisfied with my new service. If Hotwire plans to stay in business, the need to do a whole lot better with customer service!
23:31 14 Jun 18
Fiber cable my A**! The worst internet ever! It is down 3-5 times a week! DO NOT GET THIS SERVICE!
18:17 13 Jun 18
Horrible company... was on hold for 18 minutes to be helped about an outstanding bill. This is the first bill I have received from them since I have acquired their service 2 and a half months ago. Come to find out the lady that I signed my contract through butchered my email address. I even emailed her about 3 weeks ago about not having my account number or have received a bill and I still have yet to get a response. This company makes Comcast look amazing. Another note their customer service is the worst I have ever had to deal with.
22:58 15 May 18
Worst cable service l have ever had like there 30yrs behind unfortunately l'm stuck with them
23:57 13 May 18
This is the worst cable provider I have ever had. Almost every time it rains, our community loses our local cable channels, and when you call them ( if you get an someone to answer ) you get the run around and no clear cut information. It really is frustrating!!!!!!
17:14 23 Apr 18
Horrible company and they obviously don't care as long as they can cash your check every month. Have been with them for 7 months, Internet is a constant problem and this weekend the whole service went out and they said they'd be happy to have someone out Thursday. There is they? It was Friday evening when they got the call. Work from home in more often than not I have to go somewhere else to get an Internet signal, 3 trips to repair the problem and still the problem has not changed.
23:49 26 Mar 18
Stay away at all cost if you can.I got connected with hot wire on December 11th 2017. Since then, multiple attempts have been done to try to rectify the problem with the signal.Several time per day every thing goes out, no TV, no phone, no internet. They have change fiber optic, modem, receiver, they have even changed the port to which I was connected and even done some other work remotely. I am paying about $200.00 for this . The worst is that they have an exclusivity contract with the complex where I live.I found out that it seem that this is practically the only way they can have money coming in. luring some multifamily housing company to lock in a 10 years exclusivity contract with them.do yourself a favor, if you can get an other provider, please, do so.I only have one moth left with them, according to what they say. Apparently I have a 6 months contract with them. Funny, I never signed anything.when I am done with this none existing contract, I will use my darn phoe as a hut-spot. probably more reliable than Hotwire.
01:29 23 Mar 18
Town home complex I live in must have a exclusive contract with Hotwire. I cant chose anyone else. Cable is down a lot and so is the internet. Cable is down just now and the internet is very slow, the customer help desk has a busy dial tone and not even a recording. I've lived in many different places and they are the worst Cable and Internet provider i've had.
17:37 12 Feb 18
Wait times on hold are crazy! Currently on hold for over 18 minutes and counting. No music to even let you know that you are still connected. 24 minutes now.32 minutes. 41 minutes. They are making Comcast look so good right now. 49 minutes and still on hold. Finally got thru after an hour and gentleman was very helpful.
23:37 24 Jan 18
RUN FAR AWAY! Just like other users said, if I could give them a zero I would. They have THE WORST customer service I have EVER experienced in my life!Words cannot fully express how much I hate dealing with these people. But unfortunately, they have an agreement with our HOA and I am stuck. They miss appointments, they put you down for one time, but then show up at another time, they hang up on you, they have ZERO social skills dealing with customers, and the list continues.If you have a chance - DO NOT sign with them. AND, if you're looking at apartments or homes, ASK if they're a provider - if they are, RUN!
04:41 07 Jan 18
18:16 02 Jan 18
your company is a joke. Schedule appointment, doesnt show up, tells you "oh, we meant this day". dont use. And Hotwire, dont copy paste your generic "we apologize for being worse than Comcast" ridiculous garbage i see you posting on all the negative reviews. How bout instead you take ownership. Our satisfaction obviously means nothing, and you saying the opposite only ticks us off more. Your company is a joke.
15:37 10 Nov 17
Don’t use Hotwire! Unfortunately we have no choice in our community. I have spent hours on hold (the hold music must be designed to make you deaf or insane— or hang up). I’ve been bounced from one department to another. We’ve had promises of call- backs that never happen. The latest was a no- show for installation. When he came the next day, he didn’t know why he was there and didn’t have the equipment needed (not his fault). I will say, those who have come to the house have been pleasant and professional.
23:09 14 Feb 17
ZERO customer service. I cant believe I'm saying this but they are worse than Comcast. 4 months and still we do not have service that works properly.DO NOT USE!!!!!!!!!!!!!!
21:15 12 Sep 16
Do not do business with them. Terrible!!!!!!!
01:31 08 Sep 16
Probably, the worst experience one can have when it comes to basic internet service. I have internet with them due to the fact that the association i'm affiliated with, signed a contract in which only they (hotwire) can provide our internet service. My internet speed is 1 mbps, yeah, ONE, probably the one of the lowest speeds, if not the lowest speed in the country, with no option for upgrade. Let alone the fact that the service barely ever works, half the time i'm just sitting down and looking at a webpage load for half an hour only to realize that the service has been dropped. It really baffles me the fact that this company is still alive and hasn't shutdown yet due to pure negligence probably from corporate. It simply can not get much worse than this. Take your service somewhere else folks, hopefully you can see this in time.
12:14 28 Apr 16
Hotwire is "baiting" consumers on search pages offering deals they do not honor. This is an illegal practice. I was baited for a car rental @ $10.99 per day. When I hit the link the prices were not even close... This experience "alienated" me from ever considering Hotwire at anytime and to share this information with friends and relatives. #deceptivebusinesspractices
13:05 07 Feb 16
If I could give this company half a star I would! They locked into a contract with my complex which they are now taking to court to get out of and I am SOOO happy! The internet never works! It goes out for days and when I call customer service, all they do I say unplug it and plug it back in. The amount I pay for is ridiculous and the speeds is so slow!!! The representatives have the worst attitudes and the techs have no clue what they are doing when they come out. I am tired of waking up everyday and having to unplug my box because the internet isn't working.. I should be credited for the amount of time it doesn't work. You pay for 30 days worth of service but it goes out for 15 of those days!!!!DONT get this service and if your complex only uses them then MOVE! Now I see why they lock places into contracts...they know they are delivering a horrible product and no one would voluntarily choose them.
21:29 27 Nov 15
They are the worst costumer service company. They are very shady about their business, they will add services to your account without letting you know and than later they will sant you a nice bill after 4 months in the mail . No other bills will come to your mail , just one notice saying that they will disconnect your service and you are past due , it's too late but than , nothing you can do, you just gone have to pay that bill that you never asked for and never sign up for or they will send you to collections . If you had a choice , don't doooooooo business with them. Look at the paper work 10 times and if possible video tape the conversations with them. They will do everything to get money from you. Good luck.
20:04 17 Nov 15
Waited over four hours today for technician to arrive no call,no apology, no explanation. If I had choice would not use them at all
01:56 04 Nov 15
STAY AWAY!! This is by far the worst internet company I have ever had. They locked a contract with my community and we are forced to use them. If you are using them test your internet speed!! I have been pain for 50Mbps and if I'm lucky I get 10. I have been calling customer service once a week for the past 2 months and all they can say we are working on it, but can't provide a time frame. I'm on three months now with slow internet.
Hilary R. B.
13:04 15 Sep 15
THE WORST CUSTOMER SERVICE and TERRIBLE PRODUCT. My internet has been out for 2 days and I have been calling at different times of the day to wait over 25 min before someone decided to answer the phone. When they finally did she told me it would be another WEEK before they could come out. Are you serious? The lady never apologized for long wait times or the fact that they could not get someone out. She was snarky and if my apartment complex didn't have a contract with them, I would cancel it all together. ABSOLUTELY LIVID. I have had Comcast, Uverse, and Direct Tv at different locations throughout the years and have never experienced anything like this. WORST COMPANY I HAVE EVER DEALT WITH.
20:58 14 Sep 15
Terrible. They never answer the phone.
23:48 24 Mar 15
Our community recently signed a contract with hotwire. MISTAKE! The only positive is when we do have service the picture has more vibrant colors and it is clear. However the negatives strongly outweigh the positives. Almost everyday we either lose the entire picture, the sound will be gone, or the pixels may be scrambled. I notice nothing different with the internet. When you do have an issue, they rarely fix it over the phone and seldom show up for appointments. Keep in mind we may have our TV on 4-5 hours a day at the most. Most of that time is just for noise. Choose another company. This one is not worth the aggravation.
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