Aaron Howell went above and beyond in getting me setup with their service. He was very friendly and made extra effort to get my router set up in the room I needed it in.

I am incredibly happy with the service I received from Terrell Quinn. He was so helpful in correcting the wrong information and ensuring everything was accurate. His professionalism and politeness made the entire process smooth and stress-free. I’m truly grateful for the excellent job he did, and I believe he deserves the great payment he received. Thank you so much Terrell! Highly recommend his services!

Jordan was very knowledgeable and helpful changing settings for my online account and resetting my password

Kevin, Moses and Victor provided exceptional service on my Hotwire install. Jamie Westby was key in ensuring everything went smoothly and professionally. Thanks! 5 Stars!

very informative webinar...I learned quite a bit about the new system from Emmett Frank who should be commended for his knowledge and also his easy to understand instructions.

I came into Hotwire to get help with my bill. I walked in and was greeted by Jordan. I explained everything to Jordan and he was able to make all the corrections to my account quick and simple. I was amazed with the customer service I received.

Hotwire is great. It's a reliable service. Jordan is always there to help and is very knowledgeable when I have any questions.

I have been with Hotwire for the last 2 years and my experience has been great. I never have any issues. Whenever I need any assistance Jordan is always happy and willing to help me. I urge everyone to switch to Hotwire.

Until I moved into Four Seasons in Delray Beach, I had never heard of Hotwire. Like every cable company, there will always be times that you need a technician or some sort of technical support. What I have found and love about Hotwire, is that they are staffed to take your calls 24 hours a day, seven days a week. They try to help you fix the issue over the phone and if that doesn’t work, they schedule a technician to come to your house, sometimes the very next day. I appreciate good service. This is why I want to give a shout out to our account manager for our community. I recently had an issue that needed to be resolved as we need to re-route the fiber cable behind our home for an upcoming project. Their regular customer service people could not answer construction type questions but Jocelyn was able to cut through the red tape and get me the information I needed. She was responsive and knowledgeable and was able to get me the right people to come out and evaluate the issue, thus saving me a lot of money in unnecessary additional charges for things that did not need to be done for me to complete the project. Hotwire has a happy customer in me.

I love my service with Hotwire. I've never had any issues. Everyone is very friendly. Anytime I need any assistance Jordan always goes above and beyond to help me. I definitely recommend Hotwire.

Nice people great product

Our HOA decided to switch cable services from Comcast to Hotwire. Having read the numerous negative reviews on this review board, I was apprehensive. I should not have been. The conversion was smooth, the tech support was excellent with minimal wait time to talk to a support technician, a pleasant experience compared to Comcast long wait time. Since, the conversion the quality and reliability of cable and internet services have been excellent. (3 weeks) Bottom line, I give kudos to Hotwire.

Cierra Wood was very pleasant, respectful & took care of my request efficiently.Thank you Cierra,

I want to take this opportunity to commend Juno’s Voltaire for her excellent service on my behalf. She was diligent in every step of the process. She followed through and kept in constant touch with me throughout the transition to HotWire.She is a major asset to your company and I personally want to thank her for everything she did on my behalf.I would also like to commend the technician who did the installation, Ronny Torres, he was knowledgeable and very informativeAll in all a great experience

I love this place every time I come in im greeted while smiles an love.jordan always be on point he gets us in an out with no problems. Thanks for everything you all do

Many thanks to DeShona H. , who patiently guided me step by step to get my tv working . I am old and technologically challenged and her kindness was...

Randy is very personable, knowledgeable and helpful in how he approaches the situation. I will always ask for him if I need help with my T.V.

Serrick Lindo was very polite and a pleasure to speak with on Sunday morning. I had a problem with recordings. A message on the screen stating there was no connection between dvr and network. Hotwire is very fortunate to have such a friendly, cooperative employee.

I wanted to take the time to express how pleased I am with the excellent customer service I received when I visited the Hotwire store in Salisbury. I was helped by Jordan. He was very professional and took the time to explain my bill to me. Jordan also showed me a demo of Hotwire's newest cable boxes with the streaming services which is really convenient. I have been a Hotwire customer for years and I am very satisfied. 😉

Let time warner cable( spectrum) go because of yearly price change and lack of reliable service. Hotwire has , by far, the fastest and most reliable internet for the price, and that price doesn’t change every year!

Have had Fibrant/Hotwire since 2015 (switching from TW/Spectrum) and have been an enormous fan ever since. I can count on one hand the outages we've had - and they were all very brief. Also great customer service when we have had an outage (and a line accidentally cut by another vendor). Cost is extremely reasonable for the service.

Many thanks to Hotwire Property Support Specialist Candice Griffin for excellent professional service in setting up my new account, scheduling an installation appointment, and more!

the internet from Fision is excellent! Bella helped me set up my account and she was awesome, extremely informative about the package options! I would highly recommend!

Hotwire did an incredible job repairing a cable that a construction company cut. Hotwire, immediately, repaired the cable and replaced a junction box that was also damaged. Hotwire was very communicative throughout the entire process. All of the employees involved were friendly, positive and efficient. Thank you for being such a great company.Dan

Haven't had any issues with service in so long I honestly forgot it used to be a thing. Staff are always friendly, welcoming, and accommodating if I happen to bring the children in with me. Best internet service in my opinion.

Bella is great. She was so helpful and kind.

It's been over a year with no issues. Service is fast and since my last review, has become very reliable. (I'm not taking credit, lol, as I understand they were doing some hardware upgrades at the time that caused the downtime and outages that I complained about. That's fair, but I do wish they'd been a bit more proactive about altering me in advance when that was going to happen) The few times I've had to contact them or go into the office everyone has been very helpful.

Bella, Kristi, and Laurie provide the best customer service and knowledge on Hotwire services. I highly recommend this company.

We have had endless issues with our cable television. I think I'm taping the Oscars, when I look on my queue it looks like it's being taped yet it...

Few problems and great service

First off,Hotwire Thanks for such Great Service..I would like to start off By Thanking The Representatives at The Salisbury NC Location..Everyone is such Respectful,Passionate,Patient and Very Professional..Mrs.Kristi That sits in the back,in collections..She has the Biggest Heart Ever..The other two ladies are amazing too..If I could give them 1,000 stars..I definitely would…They all Deserve the world..

I had a very long phone chat today with a Hotwire technician named Lesli Terry. She was so very patient and we worked through solving a problem with one...

I Would Like To Say At First I Did Not Agree With Hot Wire Because It Was So Many Adjustments Made To My Account That I Was Not Aware Of Now I Absolutely Love It Because Of The Employee’s Her Name Is Kristy She Is The Best She Took Time Out To Explain Every And Anything I Asked Her She Made Me Feel Like I Was Someone Not Just A Account Number And I Would Tell Anyone If You Have Something Going On With Hot Wire And You Really Do Not Understand Please Please Ask For Kristy She’s A Beautiful Person Inside Out She Do Care About You And She Do Not Just Take Your Money And Make You Feel Like You Just Paying A High Bill And Do Not Why She Will Take Time Out For You And She Do Not Care How Long It Takes Because I Am 58 And I Need Someone Sometime To Take Time Out For Me But I Have Been In That Store When I taser She Does That For Not Only Me Everyone She Helps So I Will Definitely Stay With Hot Wire For Life

I switched from a popular and prominent internet service provider to Hotwire back in July 2023, and my experience has been amazingly wonderful. Especially working with Kristi Bradley! She is such a beautiful, understanding and professional employee. I have no regrets! Hotwire goes above and beyond when it comes to providing excellent customer service and their Internet service top tier!

Came into the store for my parents about upgrading our Internet! Bella was super professional and was really helpful about which package to go with! Recommend these guys for any Internet! Best prices!!

I just had Emmett as 15 minute Educator. What a treat! Easy to understand, stayed on task, very pleasant. As a former teacher I give him an A++++

I would like to tell you about my fantastic experience led by Danny Segarra, lead installer.Danny is extremely knowledgeable of this new technology and...

Fast and friendly service

Isabella Gillespie from Hotwire is amazing! She provides top-notch WiFi services. Highly recommended!

Hotwire uses fiber optics - therefore Internet is faster and the TV picture is clearer. They also use WIFI 6e and EERO which is top routing equipment...

I spoke on the phone to a lady called Kyara and she was very helpful with my request. She immediately sent me an email confirmation With my request.

I have had Hotwire for close to two years and love them. My remote stopped working and they were out the next morning with a new one. They set it up and made sure everything was working. Love them!!!

I've am a Hotwire customer and their internet service has been exemplary. For the last 5 years, I've had 99+% uptime with ridiculously fast speeds. My...

i am at delrray beach boca delray golf and contry club.it is a tremendous help having a reprasentative on site to help with all the our needs.this...

I just hung up the phone with Gabrielle Williams in Customer service. Unlike the first two people I spoke to she was about as nice as sweet and helpful as...

I've really enjoyed my experience with this company so far. I have been with them since they came to my area. I was with a previous company. I had too many issues to name. One issue was my router kept going out. I was told to get a new box. After the 4th time and them coming out cutting lines trying to fix the issue. I was done! After switching to hotwire I had one issue it was resolved quickly. It was an issue with the plug box. The guy fixed it and made sure everything was working properly before he left.

We've been living in Pines West for about 10 years now and for a good portion we've been using HotWire Communications. Very pleased with them, we rarely...

I love our service with Hotwire Communications. Fast internet speeds. Upload and download.Highly recommend getting this service!!

Darrell Gault was amazing! He was able to answer all my questions and be of great service.

The ONLY reason I am giving Hotwire five stars is because of the last customer service, agent I spoke with, Byron Holton. If it wasn't for him, you would...

Today I dealt with Daryl Gault who is a "Technical Engagement Specialist" for Hotwire. He is an amazing communicator and knows how to solve problems...

We are going to be new Hotwire communications customers so we called for a consultation. Marc Plummer / Launch Engagement Specialist was friendly and...

I had the pleasure of speaking with Delois Cooper this morning, February 15, 2023.to add to and upgrade cable service. Great "bedside manner", a pleasant...

I just had the pleasure of speaking to Daryl Gault of Hotwires customer service today. I have been attempting to get a refund of $27.89 since late December...

Just want to say Thank you to Joe Avril in the Tech dept. The most patient, wonderful Hotwire person I have dealt with. Wish there were more employess like him around. Anywhere!!!! Maureen Madalone

I called into Hotwire to get the name changed on my brothers account because he recently passed away and I'm in charge of all his accounts. Moriah Leach was...

Daniel S. came out to help fix the wireless connection. He had a great personality and knew exactly what to do to get the issue corrected. He checked all of...

I have to chime in about my experience with Hotwire . . it has been fantastic! My house was one of the first connected as our community switches to Hotwire...

I received outstanding customer service and assistance that went above and beyond. Maury understood my problem and went out of his way to help solve it ....

Hello,I'm sending a note to thank Shanetra Wilson for providing superior customer support for my issue today. Shanetra was engaging, professional and a...

I just had the great pleasure of interacting with Daryl Gault/Technical Engagement Specialist. Daryl exceeded my expectations and went above and beyond to...

Had a problem with our internet connection Called Hotwire and spoke with tech specialist Daryl Gault, who was over the top in assisting me.Not only did he...

I must say that Hotwire provides really strong and reliable internet. Much better experience than I had in the past with Xfinity. Thank you Kierston B. for...

Your customer service representative Kerah Santiago did an excellent job with helping me today, a new customer. Nice to run across a large...

I was so frustrated dealing with the Raleigh salespeople and decided to visit my local branch. Laurie was so helpful, patient, and encouraging. She knows her work and did an excellent job in assisting me. I recommend to anyone to pay your bill, get technical support, etc. locally. It was much less stressful for me.

Just signed up for Hotwire service since it is offered as part of our HOA. Natalie Fuentes provided a superb and friendly sign-up experience. It was...

Hotwire's customer service representative, Diana Castaneda, solved my problem related to printing a basic cable channel lineup. She put me on hold for a...

Update!!! Hotwire has really stepped up the game.The service is great .... when it works. We lost service for a day last week but they identified as a community service issue and it was fixed that day.We lost service again yesterday morning together with neighbors and several other people in our community, but Hotwire told me they won’t have a technician until Thursday. I told them to please try to send someone sooner- I am working from home and depend on the internet, but all I got was “they will try”. Some of my neighbors were lucky and were promised an appointment for today. Hotwire won’t acknowledge that this is an issue within the community despite the fact that multiple neighbors lost service at the same time and my request to please talk to a supervisor wasn’t granted either.

David Cocchiola exceeded our expectations. He was customer service focused and professional. He took his time to explain the new products to us and made it...

I wanted to take a moment to let people know what great service Hot Wire provided. I was relocating my TV to a different wall and was told by my handyman to get Category Five cable. I was headed to Home Depot when I noticed the Hot Wire Truck heading to an account. The technician kindly got out of his truck and offered me some cable and gave me his card in case my handyman ran into trouble. Sure enough he had trouble with the project. No problem. Why? I called the gentleman’s name on the card, Jean and he came within minutes. Not only did he walk my handyman through the process he made sure all my equipment was hooked up correctly. Thank you Jean. I would have given 10 stars for the Hot Wire service if I could have. This was an example of a person and a company going over & above. Thank you!

Hotwire is an okay service provider but this review is for Ida LaGreca who works there who helped fix numerous issues with my account. She is a rare talent...

Christy did an amazing job with assisting me with getting my account squared away!!! She was very patient and very welcoming! I would allow Christy to help me any day ! Great work

I have to say, I have rarely if ever been impressed by the above and beyond help that customer service can give (mostly because I feel nowadays people don't put any emphasis on friendliness at all). But oh my word, I want to take a minute to rave about Kristi here at Hotwire in Salisbury. She is hands down the kindest, most helpful and sweet woman I've ever dealt with in a company! She was friendly, made me feel totally comfortable with her immediately, went way above and beyond to help with our issues, just one of the nicest and warmest people I've had the pleasure to meet. Hey Hotwire! This woman deserves a raise and stuff! She's amazing 🙂 She truly made me feel like our issues mattered and would be fixed asap, and through all her hard work and talking with their techs out and about, she was able to have our issue resolved same day and I cannot thank her enough (and the lady from the front of the store was so kind too but I sadly can't remember the name but thank you to you too!!). Thank you thank you thank you so much to you Kristi, I'm thankful that we had the issues pop up, cause I was able to meet such a wonderful person and truly cheered up my day 🙂 The issue being fixed was just gravy!TLDR: If you're in Salisbury don't use the 800 number to get ahold of Hotwire Communications, go to the main street store or look up their local phone number online and get ahold of them that way, and I highly recommend dealing with Kristi cause she knows everything about her job so well, and makes you feel like your problem matters and you matter. She's awesome and their internet services are awesome too! I'm sure there are plenty of great people there, but I wanted to sing the praises as it were, cause they are deserved. Many thanks!!

Stephen Gabriel !!! Guy is the man, always comes through when I need help and he makes sure I'm more than helped.

I’ve never had any problems with hot wire.Great service

Receptionist Laurie goes above and beyond to be helpful to customers as well as offering a smiling greeting. Her "first face" you see is a real plus in interacting in person at the Fusion store uptown.

Great service on the phone today from Daryll Gault, solved the problem quickly. Very nice customer service.

I'd like to take a moment and thank the staff for providing outstanding service. I experience major account and technical issues, Kristi/Todd went over and beyond to resolve the issues. Again THANKS

I wanted to take a moment and write a review on how outstanding this company and service has been. I’ve had Hotwire for about three years in total and I really have enjoyed the service more so than Comcast. Karen S. was the rep that helped me in my Southwest Florida community.. I had a billing issue at the very beginning and she was outstanding in making sure everything was corrected as well as making sure that the account was always accurate. I would give her a five star rating as she should be a role model of other employees to try to model their customer service experience like. Thank you for a great company in Fision Hotwire

I want to thank John Fletcher from Hotwire Communications for picking up the phone and taking care of my request. I'm from the north and the cable/internet...

Customer service is amazing. Kind, punctual, and always go above and beyond.

I would like to commend Laurie. She is very professional, and courteous. She is very committed to satisfaction, and dedicated to excellence. She is the epitome of customer service, and is a great asset there at Hotwire Communications.Many thanks Laurie!

Bravo to the account manager for my community near Sanibel, FL, for the manner in which she handled an issue affecting all 194 subscribers. Customer service was of no help to me, and I finally got to this wonderful lady by doing some digging on my own. Not only did she "bird dog" the issue, but also she stayed on top of it, and kept me informed of the progress. Cable companies, in general, do not have very good ratings, however, I have had many companies in the last few decades, and Hotwire stands significantly above the rest of the pack. I only wish they could have more employees like the one who helped me out!

Been real good to me...

Had an issue with my personally owned infrared signal extender and Kristi was very polite and efficient in getting me the answers I needed. #shoplocal

Paulo did an outstanding job of installing my wifi. He was on time and was extremely helping in explaining everything throughout the process. I highly...

I needed technical support when one of my TVs stopped working. I got the best technician ever on the other side of the phone. With a beautiful cheerful...

My TV wasn't working today when I got home this afternoon. I went through the drill to reset it but had no success. My heart sank. Luck was with me. My...

Overall, I was very impressed by this installation process. The installation technician, Mr. Alain Lopez contacted me the morning of the installation...

Today I had the pleasure of being attended by an extremely kind and professional lady, who was working with me for hours until she solved my internet...

Reviews Yelp, googleWe write reviews, promote your companiesGuaranteed confidentiality and quality of reviewsAll accounts of real users, with reviews and...

Our day started out horribly. We upgraded our broadband and the gentleman came at 1:30 & installed it incorrectly leaving us with no Internet & us not being...

My experience today requesting program listings was handled very well by Udevski Person. He was patient and knowledgeable of my needs.Per our conversation...

By now, the group in our community that was anti Hotwire should be of a different mindset. Hotwire has been very responsive, professional and informative....

I had a half-dozen connectivity problems that phone support was unable to resolve. Most of the front-line support people seem to know just one trick: reboot...

So far I've had a great experience. Cesar was very very helpful and proactive with the scheduling and Rudy was very efficient and pleasant with the install. I very much appreciate that Rudy let me know when he was 30 minutes out. Excited to start using my fiberoptic internet!

Impecable el trato con HotWire en especial con Cesar, muy buena atención y rapidez , excelentes profesionales !!!!

Long story short we had some issues with our business account (our fault not hotwires). Though everyone was very nice, I did get some run around (would...

We have had hot wire in our condominium for at least 4 years. They are 1000% better than our previous Cable Provider, Comcast. Their service is outstanding...

Have had issues with Hotwire for service and repair in the past. Fortunately, with the help of Mariano Gonzalez and Anthony Daly, our internet was repaired...

Today I spoke with Ciarra Spillers and she was helping with my mother service in the villas at Secret Lakes. She was extremely patience with my mother and courteous. She was trouble shooting her system and got it back to work. I know it can be challenging to deal with older people however she was super nice and understood when my mother spoke Spanish to her. Thank you so much for your kindness and help.

Simple. Easy. Fast.

Terry Burgess is a very PATIENT ladyWho walked me through some easy steps to respond to non signal of TVFortunately I was able to reach her after 4...

Hotwire social media department called me and refunded my money, after I posted a poor YELP review. They also allowed me to cancel my auto-debit. I am...

They do a pretty good job and dispatch techs pretty fast when a home visit is needed. I had only one recall in all the times I’ve called them

Not super pleased with them.. granted it came with the house but had to buy an extender since its super weak towards front of house, and constantly getting notifications of maintenance.. Also customer support chat is a joke...You get what you pay for and sometimes less.

I’m happy for the install but my router doesn’t work now. So I have to call the company the installed it in the first place. I don’t understand why they didn’t tell me that in the first place. The three stars for the ability to watch television at all.The two stars are that they didn’t tell me that I’d have to call the other company firsthand.

Hi I am in a community that is discussing switching to Hotwire … I am wondering if you would be willing to list communities in SWFL that have made the switch … I do have information from communities that Hotwire was part of the construction …I am interested in hearing about the install and what types of issue have arisen …. Disturbance ofLandscape , remote , and customer service

Again an entire channel line-up has disappeared. Channel 396 was a great channel, which I watched daily. The current lineup is repugnant, all of it old re-runs. The picture quality is great, but the programming is sad.

Wasn't available in my area.

Everything seems to be automated and difficult to make contact to get a service item attended to.

My Condominium recently contracted with Hotwire after leaving our previous service provider. My initial experience with Hotwire (a phone call to set up an...

Today I had a very helpful Customer Specialist named Byron Holton. He clearly understood the double billing issue, and I'm hopeful the issue will finally be...

I just want to say something nice about the woman I spoke with on the phone to arrange installation in my home. She is Delois Cooper. She was helpful and...

Worst setup experience with any internet provider. I greatly appreciate that Hotwire provides high quality fiber optics internet, but I think they need to...

Good TV channel selection BUT...1. Their DVR can be a little temperamental. It tends to freeze up. It says TV it's recording and it won't let you out. You...

I usually don’t take to time to write reviews or comment on my experiences with specific companies. Today, I felt compelled to tell my story. I am new to a community just northwest of Atlanta. Most of the major communication companies do not service or partially services my address. Anyway, I established internet services with Hotwire (no problem there!). It was a smooth installation. The problem began when I decided to add home phone service. As of today, I have been waiting for 7 days to have my phone activated. The technician appointment was rather timely but then all the trouble started. Each phone number they wanted to assign was invalid (2 numbers). Then, the 3rd was assigned but I was told the Voice/Tech department had to activate my line remotely and give me my phone number. I was also advised that it could take 24 hours. Then, told to wait about 2-3 hours….but, wait! Again, I was told to wait 24 hours. I have talked to 5 different reps on 4 different days trying to get my phone activated. I will say that all of the reps I spoke to were very nice and did their best to alert, send emails, and get my issue resolved. Unfortunately, the results are the same. I was informed that the company recently migrated to a new system and was having come issues and backlogged. Uh, I think they should have told me the first day I inquired about the service. At least I would have known what to expect-a delay. At this point, I have lost all confidence in Hotwire to activate my phone service. Hotwire has lost credibility. In addition, they appear incompetent. I have wasted hours calling, being placed on hold, and waiting for a rep to answer the phone to end up in the same place as I started-no phone service. There is definitely a disconnect in their process. It’s very disappointing. At this point, I’m choosing to cancel my order and seek phone service somewhere else. I have wasted enough of my time. Good job Hotwire!6/4/2020-***UPDATE***This is an update to my previous post regarding my experience with Hotwire Communications. After my post and cancelling my request for phone service, the accounts manager, Korry Robinson called me to discuss what transpired. He apologized and explained why the process did not go as smoothly as expected. To avoid any more delays that he advised that he would be handling the situation if I still desired to obtain phone service. He made some calls and reach out to the appropriate teams to expedite the phone activation. He was prompt in his follow-up and informing me of where the team was in the process. To ensure that all bases were covered, he dispatched a technician to check the phone line in my home. I am happy to say that I have a working phone now. I know things happen but this is the type of customer service that is worth mentioning. Korry, thank you for going the extra mile and keeping the communication lines open to get this issue resolved. For now, I have added another star to the rating.

On 1/22/19 I called Hotwire Communications to schedule internet hookup at my new apartment. During that call it got disconnected with no attempt made by the representative to call me back. I called a second time and got my hookup scheduled for 2/4/19. My move in date was 1/26/19. I would’ve liked to have had it sooner but was told that was the earliest option. The scheduled time was 1-3pm on the 4th. I left work so I could accommodate the service technician. They never came. I called and was told the installation was actually scheduled for March 6th. The phone representative was apologetic and called to get more information. This call also accidentally disconnected. I called again to confirm the same. The second representative got me in touch with the first who let me know the service technician’s supervisor wasn’t available and that I could not speak with his supervisor. The next available installation date was 2/13/19. I explained this was unacceptable to place me back in rotation after this error occurred. She said she’d pass the message along to the technician’s supervisor.Here’s the problem with Hotwire Communications. They have a contract with my building and get paid out of my monies whether or not I choose to do business with them. As a result, they have exactly ZERO motivation or concern to serve their clients at this building or any other in which this arrangement exists. I would gladly pay more to a competitor if I wasn’t forced to pay them through my rental agreement. I plan to take my personal time to end this agreement with my building as quickly as possible. The other reviews here speak volumes. I have nothing against the people of Hotwire Communications. The problem lies in their business structure and organization, as well as the legal contracts in place that allow them to neglect clients while being paid anyway. Imagine if you could get paid for your job but not have to do it. Would you ever go to work? What do you think is human nature suggests?02/07/2019 Update: I was able to obtain a call from a supervisor that evening who was very apologetic for how I had been treated. It sounded sincere and they diverted a technician to my place the next morning who installed my services. The fact that an effort was made to right the wrong made a lot of difference. It should have been done the right time, but I feel it is justified to increase my rating from one star to three.

Horrible, horrible antiquated service and The Circ Residents in Hollywood require you to use their horrific service. For no reason! Non whatsoever the internet goes out. The company cannot provide any reason and the customer service representative is vague and unresponsive to questions. It’s like they don’t want to deal with your problems for their service that you are forced to pay for every month at Circ Residents. The only information provided by a representative is a tech agent must come out. And it’s 5 days later! Really? And the price paid by residents should reflect better service by Hotwire. We were given a name of Nicaury Laplanche who is the area representative, however, the phone number provided is a disconnected number. Such a horrible company.

For a company that purports to have top notch customer service I can’t disagree more. My community took on a long term contract with this company and it’s been a disaster from day one. We did end up getting a large credit due to all the initial problems yet problems still remain.I have a problem and called tech support. I can’t get an answer whether this is something I can fix myself. They want to come out and charge me a minimum of $50. I suspect it’s something simple but not having the ability to speak with tech support prior is unreasonable.They have no customer service in my opinion. Ugh

Our new HOA contracts with Hotwire for the whole development - it's part of our HOA fee (no choice). MUpon moving in, I contacted Hotwire and they...

I have been a customer for over 10 years & have been out of town on an emergency for 3 weeks to come back to town with my service suspended. I can’t get a call back from the local number & my overdue balance is $11.20. A check was mailed by my bank on the 25th of July to a Raleigh PO Box. Is it lost or sitting on someone’s desk or has the lock box been checked. This is a critical time when I need my internet service & can’t get a call back. Please help.

Signed up for bundle package. Installed on September 19, and as of October 3, my telephone number has not been ported.

If I could give this business zero stars, I would.Unfortunately, I am required to use Hotwire as the internet provider through my apartment complex, and my experience has been nothing short of frustrating. When I moved from one unit to another within the same complex, I was assured repeatedly that a technician would be sent to set up my internet. However, despite being promised multiple times, no technician ever showed up, leaving me without internet for several days.This situation wasn’t just inconvenient—it directly impacted my ability to work. As part of my job, I assist hurricane victims, and reliable internet access is crucial to ensuring that these individuals receive timely help. I emphasized this to Hotwire’s representatives multiple times, but it seemed to fall on deaf ears. No one at Hotwire expressed any urgency or concern about the situation, despite how critical internet access is for my job.The lack of accountability and poor customer service has been incredibly disappointing. It’s clear that Hotwire does not prioritize their customers’ needs, and if I had a choice, I would never use their services again.

Customer service ENDS at 4:55pm!To call Hotwire is to have your Will in order.I have a new installation (community) from Xfinity which I still believe someone got “greased” to switch. Streaming anything is a horror for error upon error messages pop up. I subscribe to Prime and Prime Video… my iPad updates where as Hotwire does not!Their setup and remote requires a class in Fision 101!A movie that’s an hour and a half finishes in 2 hours due to all the failures!They do offer high speed internet BUT God forbid that you are set up 20 feet away because there is a HUGE drop of service!Good luck if you have a 3 bedroom apartment or home. You need a second modem for $13.50 a month just to get an additional 200 bytes; ouch!No serviceBad internetTV is a minefield of problems.Stay away from them if you can.

Horrible service, I can not wait till another internet provider becomes available in the area where I live. In 2 weeks I have had 4 full days without service. The first day we were not at home, we had internet and a tech that we didn’t call came to our house, probably he was just at the wrong address, he worked for a while in the box outside and when he left we didn’t have internet. I called and they gave me an appointment for 3 days later. I had to fix it myself to be able to have internet. The other 3 days have been what they call community outages including yesterday and today, 2 consecutive days. Of course I got a msg saying they are working on it. Now they will probably respond to this post with the same msg they response to all negative posts, it is a copy and paste.I never had such a horrible experience with Comcast or ATT, as soon one of them becomes available, I’m switching.

Not reliable at all, fast service when is working, but it will stop working for a whole day and all you will get from their customer service is that they are working on it, and that they dont have a estimate time! Cedar Pointe community provides this service with the HOA, I would prefer to be able to get my own! If you can choose tour provider, stay away from Hotwire Fision!

Awful awful internet went out today waited 7 hours spoke to 6 customer service all lied tech for outdoor fiber optic was a no show. Nothing but lies. Now it’s Monday said can’t come til Wednesday. Livid beyond words. Would give minus 1000,00 stars. Hi with established co.

Channels are delayed. If you’re a sports fan, NFL Redzone has a two minute delay from the rest of the world. So you get your fantasy points/updates from apps before you actually see it. When you call customer service they have no idea how to fix it

It is horrible, connection, disconnection, everything about fision is horrible.Every single time I turn on the TV I have to disconnect the cable go over the whole connection process, annying to the point of giving up watching tv at all

Drilled hole for cable through our sewage pipe backing up lines into home, and denied it not knowing I am a plumbing expert, I have the camera footage to prove their incompetence. Ruined our carpet and base boards from the feces backing, that up into home. Then they did not show up for cable TV change over from Xfinity to Hotwire claimed we missed appointment. This was the week of hurricane Milton hit Florida and we where home the entire week. They are completely untrustworthy!!

I have the misfortune to be stuck with an exclusivity contract between my community and Hotwire so I’m forced to use this poor excuse for an ISP. I’ve had them for 18 months now and there have been about 10 day long outages due to them not having any sort of redundancy in place. During the outages, there is no communication from them of than a generic “we are working to restore services” text message every 3 hours. If I had any choice, I would leave them in a heartbeat.

They don't deserve even one star!!! They are terrible!!! Every time we call them to fix a problem, they create 3 more problems!! They'll be out of business within the next 3 years😡

Very conveniently there was a temporary technical difficulties on newsmax and no other channels head difficulties

Internet service is completely unreliable and there appears to be no intentions of improving it. Currently our community has spotty access and their customer service does not even acknowledge a problem. Unfortunately there is no other option in the area and apparently not contractually obligated to provide a working service.

Distributing of list of channels by number, rather than alphabetical order, is very inconvenient to your customers.

The worst installation quality I have ever seen, a sixth grader could’ve done a neater more professional job.The customer service experience is also poor.it’s unfortunate because the Internet is very fast, the video quality and the user interface is also excellent!!

This is the worst customer service I’ve ever experienced. We were scheduled for an initial connection on my birthday 9/17. I had to cancel birthday plans with my friends because we desperately need WiFi. Our phones doesn’t work properly inside our new home. The service technician was fifty minutes late with absolutely no communication. Which I assumed they weren’t coming. So I went to grab food for dinner. And the technician arrived while I was gone unannounced. He was fifty minutes late with no communication.Of course they didn’t wait. So I called to see if they can come back later that evening and they told me it is nothing they can do. A couple hours later the technician arrived at my home sat out front for a couple minutes then drove off. All of this can be verified by my ring camera. We’ve lived here almost a month without cable and constant wifi. Our phones barely work inside. We are using a wifi puck just to use our phones. The non-communication is completely unprofessional. I’ve called to ask for a supervisor several times. I’ve yet to receive any communication from a supervisor. Like I said, this company is the worst I’ve ever experienced. I’ve already reached out to AT&T for a different service provider. My experience with this company is completely unacceptable. Like I stated, I’m still waiting to speak to a supervisor.

The worst customer service I have ever dealt with. I was told a technician would be here between 8 and 10 AM. No one showed up then when I Called customer service they told me someone would be here before noon. Then after no one arrived Or had the common courtesy to call me, I called back and was told someone would be here before 2pm. After reaching out to the local representative Alex, he is again telling me someone will be here between 2-4pm. If I had any other option I would not be using this company

I just had Hotwire installed. Tonight the video would not load. There is nobody that answers their phones. Eventually some woman answered, but she was unable to help me. She said I could call back and pull out the cord to my router so as to reboot, the TV. That was impossible for me to do. She had no answers. Formerly we had Summit and they were very service oriented. We are extremely disappointed in the service And the reliability of the product. Furthermore, we were never provided any guides any information on the remotes. This company needs to work on their service

It’s all good until something doesn’t work. 1 hr music on hold. No answer. Chat line not much help either. They only check connection and service to house. After that, forget help.

Horrible customer service.400+ Residents complaining about inconsistent service and they want to include a service charge fee for every customer.Ridiculous

My community hired them as a new provider They dug up my backyard and cut my wireless. Everything in my house works off wireless.I explained what happened to one of the men and he was very nasty to me. I spoke to one nice person on the phone but they can’t help me because I have fiber optic cable and I have to wait 4 days for AT&T to come fix it because Hotwire can’t do it so since Tuesday I have absolutely no service in my home

Service constantly goes out and techs are no help.

This has to be the WORST company all over fl!!! I have been calling over a month now regarding an incorrect billing and still no answer for NO ONE YET!!!! NOT EVEN THE "COMMUNITY MANAGER" has been able to fix a mistake that HOTWIRE created it!!!!

the worst service in the world!

Spams emails asking to call before you dig but provides no warning when moving you behind a carrier grade NAT, then they pretend they cannot do anything about it and do not train their support staff to do anything other than try to sell you a static IP. Used to think the best of hotwire but clearly they have gone downhill and continue to do so by not only cutting costs with the carrier grade NAT but then they try to profit off their customers for their own internal cost cutting decisions. Should be illegal.

MY HOA OPTED TO GET HOTWIRE AND SIGN A LONG TERM CONTRACT I WAS CURRENTLY WITH COMCAST BECAUSE THE HOA COMMUNITY WAS WITH ATT UVERSE A VERY ANTIQUATED SERVICE. THAT WHY I SWITCHED…FIRSTLY,ALL HOA AND COMMUNITIES SHOULD STAY CLEAR FROM THIS COMPANY.THEY HAD BEEN AT OUR COMMUNITY APPROX 2-MONTHS SETTING THE INFRASTRUCTURE.THEY HAD REDO FIBER CABLE HOUSING ATTACHED TO THE BUILDING BECAUSE THEY INSTALLED THE WRONG TYPE. 3-STAR GOOGLE REVIEW!FROM THE INTIAL INSTALL THURSDAY AUG 29, 2024 ITS BEEN ONE ISSUE AFTER ANOTHER! FOUR IN TOTAL… AND ONLY BEEN A WEEK…..1ST,ON THE FIRST INSTALL DATE THE TECH COULD NOT GET SIGNAL TO CONNECT MY SERVICES. THIS WAS LATER TO FIND THAT THE FIBER TO THE MAIN HUB WAS CUT BY SOME OTHER INSTALLER. I UNDERSTAND AND AM GRACIOUS BUT MY BOARD MEMBER GOT INVOLVED BECAUSE THE MAIN INSTALLER FOR INFRASTRUCTURE WAS GOING TO BE GONE FOR MONTH AND WOULD NOT GET THE SERVICES INSTALLED TILL HE CAME BACK.2ND, THE NEXT DAY THEY ARRIVED AND FINISHED THE INSTALL BUT THE TECH LEFT LEAVING MY LIVING ROOM TV IN-COMPLETE AND WITHOUT SAYING WORD. I FOUND THAT VERY DISTURBING..I FOUND THAT LATER THAT THE TEVO BUTTON DID NOT WORK AND SOME OTHER FUNCTION ON THE REMOTE. I CALLED AND HE CAME BACK LATER THAT DAY. HE CONTRIBUTED TO A HOME THEATRE SYSTEM NOT COMPATIBLE WITH THE TV BOX AND THAT IF UP-DATED IT SHOULD WORK FINE. SO DID JUST THAT LABOR DAY SALES WERE GOING ON BOUGHT A NEW HOME THEATRE SYSTEM AND EXPLAINED TO BRANDSMART SALES REP THAT I NEED UP-GRADE, BUT HE SAID I SHOULD HAVE NOT TOO!. COME TO FIND OUT AFTER INSTALLING THE NEW SYSTEM THE AUDIO SALES REP WAS RIGHT AND DID NOT NEED A NEW SYSTEM.IN THE INTRUM I TRIED TO INSTALL THE NEW AUDIO SYSTEM BUT FAILED AND LOST THE TV SERVICES COMPLETELY. I CALLED THAT EVENING AND TECH SUPPORT COULD NOT HELP ME.3RD, I SCHEDULED AN APPOINTMENT FOR TODAY BETWEEN 4-6 PM.I RECEIVED A PHONE CALL FROM HOTWIRE REP A LITTLE BEFORE 5-PM TELLING ME THEY ARE CANCELLING MY APPOINTMENT BECAUSE THE TECH CANNOT WORK PAST 5PM! THIS IS CRAZY! MY APPOINTMENT WAS BETWEEN 4-6 PM TODAY…. I COMPLAINED TOOK OFF FROM WORK THREE DAYS NOW. THE REP ON THE PHONE LIED AND SAID I WAS YELLING AT HER. NOT TRUE AT ALL. I WAS UP-SET BUT NOT YELLING AT HER SO SHE HUNG UP! NOW IM REALLY UP-SET…4TH,I KNOW THERE IS NEW LEARNING CURVE, BUT THIS SYSTEM IS THE WORSE TO NAVIGATE.PAUSE-REWIND, LAST BUTTON, WORK DIFFERENTLY AS TO LIVE TV THAN NETFLIX, PRIME VIDEO. ITS TRULY VERY CONFUSING BECAUSE THE REMOTE HAS TWO DIFFERENT UP-DOWN ARROWS WITH CENTER BUTTON. YOU GET LOST VERY EASILY. JUST TOO MANY BUTTON AND REALLY SMALL ONES. I KEEP HITTING THE IMPUT BUTTON BY MISTAKE BECAUSE THE REMOTE IS SO AWKWARD IN YOUR HAND. IT THROUGHS EVERYTHING OUT OF WACK. TRYING TO GET IT BACK IS A NUISANCE. ALSO OPTED FOR 1000 MBPS AS OPPOSE TO 300 THAT COMES WITH BASIC SERVICE. IM ONLY GETTING HALF THAT. I ONLY FOUND THIS BECAUSE I EXPERIENCE LATENCY ISSUES. THE HOTWIRE APP IS WRONG! THEY THROTTLE DOWN! IF I PAY FOR 1000 MBPS I SHOULD GET CLOSE TO THAT!… MY COMMUNITY SO USE ATT SERVICE, THEY DONT KNOW ANY BETTER..THIS COMPANY REVIEWS SAYS IT ALL. ALL HOA BOARDS SHOULD BE LEARY AND STAY CLEAR FROM THIS.

Company discriminates against it's employees of color. Hostile work environment, lack of training. Company overloads employee responsibilities instead of hiring more people. Most employees hate their job but are in fear to say anything to supervisors in fear of being terminated for speaking up. HR covers up misconducted and ignores reports from employees.

Hotwire has come out with the Hunters Run 7 timesOver the past 5 months cannot correct the problem of screens freezing on a variety of channels like CNBC MSNBC ESPN 1 and 2

Read bottom to top8-31-24 every other day google assistant freezes8-26-24 called tech support, on hold for 30 minutes hung up without assistance.8-24 and 8-25-24,8-27-24--- tried using google assistant to play music anda dot went around in circle until I gave up. Tried in the evening and this morning(8-26-24) and it work. Very Dodgy indeed8-25-24In response to Margo HWC Social Team- you will get an email from me.After endless hours of laboriously reprograming my TV I'm beginning to see the benefits of this product . I will revisit this review site in 6 month to write an addendum of pros and cons to your service and product.To people who are dealing with this product, If you are an elderly person and are trying to keep your mind sharp dealing with and navigating through the initials stages of setting up your new hotwire TV will be exciting and exhausting.8-21-24DO NOT - I repeat DO NOT get hotwire services for your community. If you are a board member and don't want the headaches of endless complaints from your community . I give this company no star if possible . And I am not even properly installed. Again, Board members please think twice before you are handed a kickback from this company. It is not worth it.

When it works it’s fine. But god forbid you have an issue. Internet and TV out since noon today and all they can do is get someone to come out next Wednesday (5 days time) to have a look. Totally useless customer service

Everybody hates Telecom companies, but I can say that Hotwire is the absolute worst company I have ever dealt with in any field. I also move a lot as an active duty service member. I wish I could give negative stars. Avoid them at all costs.I had a set top box that was returned to the company when I left my home that THEY LOST. They proceeded to send me a statement for $250 saying that I had unreturned equipment. This is all for a set-top box that is worth maybe $20. After explaining to them that they lost the equipment at least half a dozen times, they proceeded to put the debt into COLLECTIONS. I have a credit score of 830. When I saw this, I was absolutely shocked. Do everything you can to use any internet provider other than this wretched, terrible and monopoly mandated company that has absolutely no respect or understanding for its users.

Now I’m paying double because they dealt with my husband. What a ripoff. I will be cancelling when my “contract” is up.

Worst customer service. TV box is sluggish with huge bulky remote. Picture is low quality all with pixels. No IPv6 service. Stay away! Unfortunately our HOA signed us into this.

i ordered majol league extra innings when the baseball season started. Suddenly I was not getting an audio, just picture. Hot wire has not done 1 thing to correct this issue, 6 weeks, i have called, spoken to supervisors, agents on chat. They scheduled technicians to come out, none of shown up. they say there is a ticket on the 8/19, 1 week later same no service. I will be filing a complaint with the BBB and the FCC. This is an incompetant scam corrupt company

Terrible service

This is the 4th time I have to call a technician because I'm left without internet. My entire building uses this same company and I'm the only one left without internet (I know this because we have a WhatsApp group and I asked and all my neighbors' internet is working inside). Could you tell me what's happening? It's a joke because this is no longer a serious company. I work from home and the internet is very important to me. What a disappointment.Yesterday Friday they scheduled an appointment with the technician for today, and it was cancelled and they rescheduled it for Tuesday, August 20, that is, 5 days without internet and they charge the bill anyway. When I called I asked to be put through to a manager and they were not available. I tell the owners of this company that their workers are not professionals because they cannot resolve my problem. Please, I DO NOT RECOMMEND THIS COMPANY. I have to miss a week of work because they will not solve my internet problem. I am going to send a written statement to the manager of my building to ask us to use the internet from other companies./ Today, August 20, when I finally thought they were going to fix it, they came back and rescheduled my appointment with the technician for tomorrow. A total failure.

If any apartment complex try’s to make you use them run!!!!! Do not work with them. Day 7 no internet. Tech comes out and goes to wrong apartment…. Doesn’t call just leaves. I’m now on the phone for an hour with customer service. I left work early for this… -100/10Update on the phone because the double billing won’t stop. These guys are a nightmare. 8/19/24

Ever since I switched to hotwire/fision, after watching a few YouTube videos it freezes and I have to reset the Box doesn't matter what room I'm watching it in after reset that particular box never had this problem with any other cable provider or ISP provider. There is no information on how to take care of this issue and nobody knows what's going on very poor service and when I do a speed test I'm getting 25% of what I'm paying forAnd stop with your can to reply That says we're sorry about your problem reach out to us at Social at blah blah blah. I watch people here saying that they have done that and you have not replied again if I see a can reply I will go to other platforms and put the worst reviews up possible

Be aware and very cautious with this company !!! So many red flags!I had an extremely disappointing experience with Hot Communications. They abruptly...

Terrible internet service just TERRIBLE. Internet went out March 19th and 3 weeks later there is STILL no internet in my home. Abysmal ISP and they get away with their mediocrity because they’re the only ISP available in the neighborhood.

My community switched 2-3 years ago. We had Xfinity prior.It is like an old Kia ( Hotwire) compared to a new BMW or Mercedes ( Xfinity).Yes maybe we are...

Gave this one star so they would take notice. Don't have it but understand they are good. Stop in Marco Island, South Seas East and maybe discuss with them, would sure beat what we have now.

Update:Margo,If you had looked into my account, you would see that I have reached out numerous times via the Hotwire app and email about the numerous and ongoing issues. Furthermore, I have asked for a refund due to lack of service and breech of contract but have been told that either this is not something that can be done or that they are “looking into it”. I have proof if needed and I will post here if you prefer. Please reach out to me to discuss reimbursement; however, this fake public show of sympathy is unappreciated and unacceptable.Respectfully,Elizabeth HiltonI am currently taking my son to Starbucks, again (second time this week), as he has been waiting for our internet to be strong enough to upload a class project that was due yesterday but that we still can’t upload because of internet outages and poor quality of service. This will negatively effect his grade.I would have never moved to Dunham Marsh knowing that there is a monopoly by Hotwire. I can no longer work remotely from home due to these repeated issues. If I were to tally up the total expenses related to poor internet service, Hotwire would pay me monthly to have their “services”. I am embarrassed and ashamed that something as small as internet service can reek such havoc in my household’s life but that is the world in which we live.Do better. Be better. Make up for the inadequacies in service and save face. It is not too late for Hotwire to redeem themselves. However, at this point, it would take a lot.

Gave them 1 star because that was the least I could give. How the hell they have 1.8 stars is astonishing.Signed: Dunham Marsh.

Absolutely terrible provider. They are the ONLY option for our neighborhood and you can tell they know we have no other options. Completely unreliable internet service. I would give 0 stars if I could.

Unreliable and slow service. DVR rarely works and the internet is frequently outcausing HUGE problems for those of us that work from home. The company is managed poorly (how else would you explain scheduled maintenance outage occurring on a Monday morning and lasting 6 hours past the time they claimed service would be restored?). Outages take forever to resolve. The company is completely apathetic to the woes it causes our community because they know we're trapped in a terrible contract that a majority of the people in our community don't want and are hoping to make every concerted effort to get out of. Would give this company no stars if I could. Choose literally any other company. Avoid Hotwire like the plague.

Super trash do not give them your money

One star is too manyWhen the workers came to install the line, they cut off our telephone line, the existent internet wire, and another unknown line and...

One of the worst service providers that I have ever had to deal with! Internet connection is ALWAYS down! Most of the remote technicians are untrained and unable to restart your service remotely! If you dare complain even a little bit some of the remote technicians will all but cuss you out!I have only remained this long because of the price! But my patience is wearing thin... you get what you pay for... and even with their lower price they should give you change for this horribly unreliable service!

Just awful, drops connection all the time, inconsistent communication, just a real estate play, just awful, wouldn't recommend

Horrible service. It's currently not even working. Everyday something doesn't work and have to reboot daily. Poor customer service. No 24/7 tech support as promised.

Over all terrible in every aspect of service. For example when a service call does not fully fix a problem customer service emails service dispatch who never calls (customers can't speak to dispatch)And they then blame each other and nothing happens.

You need to HOPE that the initial contract and setup is what you want and has no problems because it is impossible to get someone to take responsibility and fix it. The customer service number is useless to get any non-equipment problems fixed.

The absolutely worst internet experience that I have ever had. If you happen to have other internet providers in your area, save yourself a headache and go with the competition. My community has frequent outages weekly and the customer service is inept. I wish I got the customer service reps name because he frequently cut me off and actually raised his voice at me. Surely something he would not have done if standing face to face. I am disgusted .Avoid this company!

Tv wires left hanging from wall little to no education on systemCalled for further service what a mess 6 calls from Hotwire to figure out why they didn’t show for appt3 different people called making new appts and all said they had double booked or couldn’t make itI will use a neighbor to figure this outI also ask for handicapped assistance they do not have remoter or educators who can help the disabled !!!!!

I appreciate the response to my review. However, I have no confidence that you will address this. And I'll tell you why. The install was on March 10th....

If you have a choice between hot wire or Radio opt for Radio the worst customer service and tech support, no call backs they have been to my house 3 times...

They have a lot of nerve using the word communication their service is not worthy of that name

Lost my internet connection out of nowhere, called customer service and was told that it would be 3 days before a tech could come out to fix my service. The customer service rep (named Tyler) even yelled at me when I asked if they could come out sooner. This is the last straw for me with this horrible service. Will be cancelling as soon as possible.I've been dealing with random connection drops for years with this service, but I've kept it because of the price. Turns out you get what you pay for. AVOID THIS COMPANY!

this service is absolutely terrible. our neighborhood of over 350 homes signed a 10 year contract and no one can make their service work. None of the...

Lost my internet connection out of nowhere, called customer service and was told that it would be 3 days before a tech could come out to fix my service. The customer service rep (named Tyler) even yelled at me when I asked if they could come out sooner. This is the last straw for me with this horrible service. Will be cancelling as soon as possible.I've been dealing with random connection drops for years with this service, but I've kept it because of the price. Turns out you get what you pay for. AVOID THIS COMPANY!

Terrible customer service!

Dishonest installers, disinterested management. Hotwire installers stole from Amazon package on our porch (gated community) and left Hotwire materials in the box. Contacted management, no response.

The absolute worst system, service and technology . I never thought some system would make Comcast look outstanding. Run from these people!

Service is always out of whack at my house. They never resolve the issue. Google fiber we are ready for you.

horrible customer service. can't get anyone on phone. the chat is messed up. stay away from hotwire They came out three times and still couldn't fix...

constant internet problems. need new modem from hotwire. first they tell me 12-2. then at 1 get a call that it's now 2-4. then get a call from...

Internet service is horrible, frequent down times. Sometimes outages are days not hours. Stay away from them. When you call for ETA reps will just hang up, and they never have ETA for any down times.

Son la misma estafa de siempre, imposible que dejen de cobrar el servicio cuando uno lo quiere dar de baja ! ESTAFA TOTAL !

what the hell people. it's christmas eve 2022 and now christmas day and still no god damn internet. can't watch movies, absolutely nothing. how do you...

If you have another option I would suggest that you go with that option. Internet services constantly goes out and tech support can never troubleshoot remotely. When this happens you'll be without services for 3-5 days even though this is a local provider that only serves this small area. Techs are never available the same-day or the next day. They say they'll escalate your issue to ensure your services are back up and running quickly but that never happens.

Signed up for auto pay never did debt my account called 5 times they refused payment because it was on auto pay and then turned off and still took hours to fixAnd they do not careAvoid this company!!Switching asap

We scheduled way in advance a number of appointments with them this month, December 2022, and they either showed up and weren't prepared to do the...

Do not say that you are open 24 hours when no one will pick up the phone.

Installation : Subcontract to incompetent cheap labor - but even more egregious is no oversight by Hotwire. They allow unskilled day laborers to start...

Worst possible tv and internet. If there were zero or negative stars I would select that option. Internet goes in and out such that my remote connection for...

Horrible serviceI move into a complex that has Hotwire as the internet and cable service. I just needed the wifi password. The first guy that came didn't...

They claim they have a TV anywhere app which you can watch Live TV from their app. But this is a joke. When you sign in with the app, it does show a...

Literally the most unreliable and slow internet provider we've ever used. I wish our neighborhood had kept Comcast so we could actually use our WiFi to...

I lost my home entirely due to hurricane Ian. I called Hotwire Communications on October 03, 2022 to cancel my services permanently. Yet Hotwire...

Horrible customer service! Avoid if at all possible! We’re stuck because our neighborhood HOA switched to this provider. They cancelled our original internet service install and will not provide a new schedule. Promises to get back with us have not been fulfilled. We need the service for our work from home and these people do not care, We get the run around every time we call for an update. We’ve had some poor cable/internet providers over the years but this company tops the list (or bottoms the list if you prefer).

The worst provider we’ve ever encountered. Promised a call back within 24 hours from customer service, never received it and when I called again to touch base they basically verbally shrugged and said they would call us when they felt like it. Unbelievable. We’re stuck because our. HOA contracted with them. Avoid if at all possible!

This is a low-quality outfit. The installers are low-paid amateurs who do not know what they're doing. Rather than reveal their incompetence and ignorance...

Despite surviving a major hurricane, our business is fully operational and Hotwire has internet available, but they refuse to turn on our internet feed. Customer service is atrocious and they refuse to work with us. Completely ridiculous.

The worst internet service ever. It's ALWAYS going out which affects my home security system and my business which is ran through my computer.I just called and was told they can't come out for 2 daysBy then I will have contracted another internet provider

Receptionist at desk( elderly woman)Has a very negative and standoff ish attitude,And makes your ordealWorst adding to the reason your there...would not recommend this TV service to anyone in the rowan County area.

My internet service been out for 2 whole day I even spoke to woman that works there she told me that the internet is back running all I need to do is reset so I go home n reset n nothing thinking about changing internet service

I want to put out a word of warning about the cable company Hotwire! I have had a terrible experience with them since they set foot on my property. It...

I want to put out a word of warning about the cable company Hotwire! I have had a terrible experience with them since they set foot on my property. It...

Terrible Service-In fact the worst ever…I’ve called over a dozen times to have my internet wire buried underneath ground level and they always promise to send someone however nothing ever get resolved. We have been in our new home for quite some time now and we still have our internet wire laying across our lawn. Turns out there are at least a dozen other homes in our nice community with the same issue- “internet wires completely exposed on the lawns”The Better Business Bureau will hear my story today.

Lived in our brand new home for six years. Over the last six years the internet has been totally unreliable. Constantly having cables cut and no service or...

Our neighborhood HoA is under contract with Hotwire Internet and for the last year our entire neighborhood is losing internet weekly (Often more frequently)...

As others have written, if you are thinking of buying or renting into a community that has Hotwire as their cable and internet provider RUN, RUN FAST, RUN FAR, and DON"T LOOK BACK !!!!!!!!!

My mother has Hotwire as part of her large Community's bulk communications contract (TV, Internet, Phone). The Board members who approved the contract 9...

Bad company, I canceled my internet service after moving out in May and they decided to charge me for the entire month of June. I would never get internet from this company again. Bad news.

Was on a school bus on a field trip and almost got ran off the road by one of their reckless driver on the phone while merging on I-95 North

We've had major issues getting out internet up and running + being overcharged monthly. At this point, they owe me 140+ USD.Since December 2021, we had...

Hotwire is a rip off with it's fees and attempts push you into signing up for automatic drafts! They suggested receiving on line bills (and did). STILL...

We are forced to use because of our community and I am not sure why they were selected. Terrible service and quick to blame other contractors for what was...

Hotwire provides "service" for my community. On Friday morning I had no Internet. I called them and was told they could not be out until Saturday between 8...

Worst internet service ever. The internet up time is less than the internet downtime. And the service is out for days and days. Basically they don't have enough man power. Humble request be aware of them. Our community fault is they did 5 years contract and everytime they show the contract otherwise all members are tired ot their service.This is our last year with them. thank God...In shot stay away from hotwire

Hotwire Communications is usually chosen by incompetent boards of Florida Developments because they want to save a few dollars. They neglect to think of the...

No one answers the phone.

Hotwire is terrible. Don't get it. HORRIBLE. I can not say anything nice about it.

Customer service is an absolute JOKE!!!! I was wrongly charged $548 for cancelling my service AFTER my contracted had ended. They admitted the mistake, but said refunds can only come from supervisors who you can never get on the phone, never call you back, and never issue refunds. Been waiting for 2 months and have been told a supervisor will be calling me back every time I call (once a week). Get your act together Hotwire your worse than COMCAST!!!!!

WORST company and billing/customer service people I have ever had to deal with. They’ve taken months to resolve an issue…like literally over two months and counting. Every time I call I have to re-explain the whole issue to a new person, they tell me it will take a week to review everything, I never hear back and have to call again. Now they cut off my internet service. If there were any other internet providers servicing my area, I would change providers with no hesitation.Update: This issue is now going on SEVEN MONTHS. They shut my wifi off every single month, I call, they say they’re still reviewing my information. Now I was just told after calling for the 7th month that the information I sent was apparently unacceptable. Worst run company ever.

This company should be investigated for fraud and shut down. Their cs is aweful ! No one knows anything and your told a million different stories about your...

I am forced to use Hotwire in my condo association. I scheduled for an install three weeks in advance. Install was supposed to be 8 to 10 AM. At 10:30 I called and was put on hold for 30 minutes. After five calls and 2 1/2 hours on hold at 3:30 in the afternoon I was told somehow I was not put on the schedule even though I got emails and text confirming. They finally sent someone out the next day again later than scheduled finally got install done. Fast forward two weeks my entire system went down can’t access TV called in after three resets can’t figure out what the problem is-and they need to send a technician out 2 days from now. I would pay them not to have the service. It is awful. Two cans and a string would be better.! Two different TVs and two different issues.

Customer Service by Laurie and Kristi Great 5 stars.....Issue with Hotwire terrible...this morning Monday Dec 6 2021 will be the 4th time in 3 weeks i have had to deal with the same issue....They fix the issue and 2 days later change it back...it is 100% on Hotwire....They did not follow through on promises made when they took over from Fibrant and it has been nothing but a fight for them to honor the grandfathered in clients from before...Small business owners who need UPLOAD and Downnload speed are just thrown under the bus...

TRRAAAASSHHH COMPANY !!! Absolute garbage !!! Don't ever let these clowns charge you late fees . The company SCAMS !!!!They put you on auto pay then 2-3...

Hotwire is not a good company for anykind if arrangements at all. Dont let me speak on there customer service not helpful. I was told by representative that its 24 hours to speak with a manager wow what kind of business are they running. Hope somebody buys them out customer service not helpful and worthless.

This internet service is the absolutely worst I've encountered. They have a monopoly on my building so I am forced to pay them for daily spotty internet. I...

I rarely if ever post reviews but I feel so strongly about this, I just need to.DO NOT SWITCH FROM A REPUTABLE PROVIDER LIKE COMCAST OR FIOS TO GET...

Update 2: Well, I am still without internet. They installed it... twice now...both times the internet has been gone in less than a day. When I called about...

They literally send technicians out who don't have the necessary hardware to verify the internets even working. We waited a week for an appointment and the...

I writing this as I'm waiting for the technician to come who is late as of now, 20 minutes after the end of the appointment window. He hasn't moved from the...

This is the kind of Internet company that scams you on every single dollar they can. A few examples:1. They added a $1 monthly fee for receiving a paper...

Long story short. I accidentally double booked a car rental. I received an email saying my insurance for the rental didn't go trough and I mis read and I...

By far THE WORST MANAGED COMPANY I've ever had to deal with.They are terrible !!! No matter what you do stay far away from this garbage company ! They...

Absolutely the worst internet service provider I've ever had the misfortune of being subjected to. TRASH

I've never seen something on Yelp with such polarizing reviews. Everything is either a 1-star or 5 star. I had my first experience(s) with Hotwire and now...

Worst internet service I have ever used. I ended up with no functional internet and had to remote into my work computer using my cellular internet.I am a...

I’ve been calling since MONDAY, trying to get internet service. I was transferred several times, didn’t report the representative that transferred me after I asked for his name because of the way he was talking to me. I spoke with someone Tuesday and she told me I have to wait 72 hours for a response. My landlord told me I have to send over a copy of my lease agreement. I did that, and proceeded to call the next day to speak with someone in regards to that. They told me because of my area code they would have to get a representative to call me back in the area I’m in, and I should receive a call pretty quickly. Well it’s Friday, I still don’t have internet or an appointment, or call back. And I’ve been calling for the past hour and a half. Of course no answer. When someone calls back, make sure it’s a manager!

If I could I would rate Hotwire communications a -5(negative 5). The internet, TV, phone CONSTANTLY goes out. I will never recommend hotwire to anyone.

Do not trust this website. Looking for a rental car online at hotwire Says $18 A-day 33 after taxes or different car for 20 but get cheaper prices on the app download the app so I do that and the same cars $19a day 34 after tax??? False advertising do not get the app! It is cheaper online!!

Most awful internet I have ever had. Less than 1mbps download speed almost every day for three years.

They are the internet provider of our subdivision and the internet is consistently slow or not working. We have outages on a weekly basis sometimes for 2-3 days at a time. I would never recommend their internet to anyone.

I currently have Hotwire Communications as a part of my apartment complex lease. It is the worst and slowest internet that I have ever had (I do not game, stream movies, download large files, or other activities that may impact the speed of the internet. Essentially, I pay $70 per month for little internet and very poor cable options. In addition, the customer service from Hotwire is deplorable. If you enjoy spending hours on hold trying to get one question resolved, while paying too much for very poor service than I suggest you look at Hotwire for home internet and cable.

I have this internet as a part of my HOA package and it’s terrible. The prices to upgrade are 3 TIMES as much as other providers. At any given time my internet will slow down to a crawl making me unable to work from home without paying exorbitant prices!!!!! I’m going to request we change internet companies as soon as possible!

If I could leave ZERO reviews it would be too many stars. We are bound by our HOA to use Hotwire. They provide terrible service, and their internet speeds are dismal, if not non existent. I had to have another company install an internet line, so that I could work from home at added expense. Hotwire doesn't care - customer service is non existent. Horrible internet speed. How does less than 0.1 download sound to you? What a monthly rip off - for 13 years.

One star rating is too generous. Hotwire does not deliver service levels as stated in a contract with our HOA, not even close. Many residents in our community work from home and are unable to be productive due to non existence of internet. It is unacceptable and they continue to ignore trying to resolve the issue in a timely manner, often times ignoring complaints made or denying there is an issue at all.

I wish Google had a rating below 1. I have lived in a community I just love that is tied into a contract with Hotwire. The service is disturbingly awful. Spotty at best. Broken at worst. There have been countless days and weekends where our entire neighborhood was getting either no internet service or less than 1Mbps download speeds. This company is a joke.

ABSOLUTELY THE WORST SERVICE EVER!!!!!

Internet and cable went out in half our neighborhood. They tried saying my house is an isolated incident and someone will call me in the next 24 hours. I WORK FROM HOME! Support tech sounded poorly trained and uneducated in his field. They dont care about customer service because they trap communities in contracts and ownership of fiber optic cables. They dont care about service, people or communities! They only care about the almighty dollar. Horrible company.

Hello all...I’m here to join in on the horrible Hotwire reviews. If you’re not required to use them...STAY AWAY. I move down into a new home and there was no fiber wiring done. I’m going on week three and still have no internet. Upon calling them, I got few promised call backs. Most of my phone conversations were met with answers consisting of “I don’t know” and extremely long wait times to speak with people that couldn’t help me.I watched them tear up my yard yesterday digging for fiber and I am still waiting for services. Also the job done on wiring was pretty terrible. I don’t recall ever having (or seeing) a setup with wires hanging out of the wall...One technician did come out to connect the TV services and he was pleasant.If you don’t have to deal with them....RUN AWAY! There’s a reason they have 1.7 stars...UPDATE - 4/10/2019Appointment was scheduled for someone to come out and fix internet. Someone showed up a day early while no one was at home and NO ONE showed up when we actually planned to be home for the real appointment. Also, cable still laying above ground in my yard....

Hotwire is the single most awful company I’ve ever used. Literally EVERY single Hotwire product I have in my house breaks down constantly, and when it does work it has the worst performance I’ve ever seen. For instance, one of the product I have is their Fusion WiFi router and half of the time it would take you over five minutes just to load anything and the other half of the time it just fail. The only reason I’m using this garbage is because my neighborhood is requiring everyone to use Hotwire. And because of this reason I despise my neighborhood for even associating themselves with this abomination of a company. In short, to any who’s even considering buy anything made by Hotwire, DO NOT BUY IT! It will be the worst investment you’ll ever make.

These people are scammers. Never open an account with them. They make underhanded deals with apartment communities to scam you together. By the time you’ve been paying the bill in yyour rent for months Hotwire sends you their bill which has never been paid. I’m 650$ short so far. And I use Google fiber only. Still paying for service I can’t use. Thanks for nothing Hotwire scam machine.