Our Success is Measured by Our Customers’ Satisfaction

Hotwire Communication is dedicated to our customers and in addition to quantitative metrics like NPS and BBB ratings, customer reviews provide valuable insights into the experiences of real users. We invite you to explore the thoughts and opinions of our customers. Your fellow users’ perspectives can give you a comprehensive understanding of what it’s like to be a part of the Hotwire Communications family.

Share Your Experience

If you’re a Hotwire Communications customer, we encourage you to share your experience and contribute to our growing community. Your feedback is vital in helping us enhance our services and ensure that we continue to meet and exceed your expectations. 

Net Promoter Score (NPS)

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Average Tech Satisfaction Score

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Average Agent Satisfaction Score

Key Experience Drivers: Knowledge, professional, friendly.

A Net Promoter Score is a powerful metric that gauges customer loyalty and satisfaction. Hotwire Communications prioritizes customer feedback, using NPS surveys at key milestones in the customer journey, starting from the installation process. We are committed to ensuring a seamless experience for our customers. 

testimonials

The Better Business Bureau (BBB) rating is a reflection of a company’s commitment to ethical business practices.  

Customer Reviews

testimonials
Fair
2.5
Based on 2076 reviews
review us on
Huge thanks to Pedro and Martin for going above and beyond installing our new cable and internet system.. it was a complicated job and they nailed it. Highly recommend!!
Brandon in Tech Assist was great. He was very knowledgeable and patient.
Easy and quick call. Candice made it a breeze to go through the disconnect process.
Response from the owner: Hello Carola, Thank you for taking the time to share your experience! We are glad to hear Candice was able to assist you through this process. - Margo, HWC Social Team
We have had Hotwire in our condo for a few years now. The TV works great and everything is seamless with the exception of the occasional problems paying back shows from the previous day. This is an outstanding feature I have not seen on other cable companies. (Want to watch a show from 2 days ago? Just backup through the guide and find what you want and hit play) The internet is always stable and we have had no issues. This week we had our first problem. Something damaged our fiber cable coming in and hotwire sent a tech in 24 hours and had it fixed. From the first call to the repair everything was flawless.
Response from the owner: Hello David, Thank you for taking the time to share your experience with your Hotwire services! I am so pleased to learn that you are enjoying the unique features of your Fision TV service, and that our teams were able to address your issue quickly. Thank you for being a member of the Hotwire Communications community. - Margo, HWC Social Team
Garfield was a fantastic tech today! Called when on the way, was very professional and solved our problem efficiently.
Response from the owner: Hello Gina, Thank you so much for taking the time to share your experience! We're so glad Garfield delivered an exceptional experience - I will be sure he is recognized for his work. Thank you for being a member of the Hotwire Communications community. - Margo, HWC Social Team
the internet from Fision is excellent! Bella helped me set up my account and she was awesome, extremely informative about the package options! I would highly recommend!
Response from the owner: Hello Jentry, Thank you for sharing your experience - we are so glad to hear you're enjoying your Fision services! And thank you for recognizing Bella's incredible service. I will be sure to share this with her. - Margo, HWC Social Team
I am a new customer with Hotwire and I had some discrepencies wiht my bill. I called and spoke with Edward who was super fantastic! If all service reps could be like him, the world would be a much happier place. Not only was he able to resolve my concerns quickly, efficiently, and with a great attitude, he kept me laughing the whole time. Thank you EDWARD!!!
I have had Hotwire for over a year and been very happy with the service. The internet was very strong, the support team, which I barely needed, was always available to me. I have moved and my representative, Chance, was so incredibly helpful in getting my account disconnected. Thank you to the whole team!
Response from the owner: Hello Lauren, Thank you for taking the time to share your experience with our services and working with our incredible support teams! I am so pleased to learn that Chancelour was able to assist you - I will be sure to share your kind words with her. - Margo, HWC Social Team
Evans Charles was awesome explaining everything. I enjoy the smart ready home and how easy it is to have good service! Please don’t sleep on these guys!!!
Randy from Playa Vista, was here today and finally found out what was wrong with my remote. I was embarrassed to call and he was so helpful. A simple thing and he was so helpful. A real gentlemen. Thank you so much Randy.
The technology man who put in my new Hotwire upgrade system was superb. Excellent job and excellent service.
Randy was excellent! He was so kind, considerate I learned so much about my Cable. Great customer Service
Response from the owner: Hello Mara, Thank you for the kind words! I'm so pleased to hear that Randy provided and exceptional experience. Thank you for being part of the Hotwire Communications community!- Margo, HWC Social Team
Frantz solved the issue, combining pride in his workmanship and courtesy in his communication.
We recently signed on with Hotwire. They have been very professional throughout and attentive in responding to any questions we have.
Hotwire did an incredible job repairing a cable that a construction company cut. Hotwire, immediately, repaired the cable and replaced a junction box that was also damaged. Hotwire was very communicative throughout the entire process. All of the employees involved were friendly, positive and efficient. Thank you for being such a great company.Dan
Response from the owner: Hello Daniel, Thank you for taking the time to share your experience! We are so pleased to hear our teams were able to quickly address the fiber cut and get you connected. Thank you for being part of the Hotwire Communications community!-Margo, HWC Social Team
Candice (Program Support Specialist) out of Playa Vista, was great and very helpful. Candice answered all of my questions and ensured I understood the different options available.
Response from the owner: Hello Jackie, Thank you for taking the time to share your experience working with Candice! We are so glad to hear she upholds our signature concierge-level of customer service. I will ensure she receives the recognition she deserves. Thank you for being a part of the Hotwire Communications community. - Margo, HWC Social Team
Haven't had any issues with service in so long I honestly forgot it used to be a thing. Staff are always friendly, welcoming, and accommodating if I happen to bring the children in with me. Best internet service in my opinion.
Response from the owner: Hello Amanda, Thank you so much for taking the time to share your experience with our services and working with our Salisbury team! We are so happy to hear you've had a positive experience. Thank you for being part of the Hotwire Communications community. -Margo, HWC Social Team
Thank you so very much to Randy in Playa Vista I really appreciate him taking the time to teach me how to use all the function on my tv. He was very patient and very kind. He is truly an outstanding technician and an asset to the company and may god continue to bless him and keep him in his career.
Bella is great. She was so helpful and kind.
Response from the owner: Hello Pamela, Thank you so much for sharing your experience working with Bella! We are so pleased to hear she was able to assist you. - Margo, HWC Social Team
It's been over a year with no issues. Service is fast and since my last review, has become very reliable. (I'm not taking credit, lol, as I understand they were doing some hardware upgrades at the time that caused the downtime and outages that I complained about. That's fair, but I do wish they'd been a bit more proactive about altering me in advance when that was going to happen) The few times I've had to contact them or go into the office everyone has been very helpful.
Bella, Kristi, and Laurie provide the best customer service and knowledge on Hotwire services. I highly recommend this company.
We have had endless issues with our cable television. I think I'm taping the Oscars, when I look on my queue it looks like it's being taped yet it...
Few problems and great service
First off,Hotwire Thanks for such Great Service..I would like to start off By Thanking The Representatives at The Salisbury NC Location..Everyone is such Respectful,Passionate,Patient and Very Professional..Mrs.Kristi That sits in the back,in collections..She has the Biggest Heart Ever..The other two ladies are amazing too..If I could give them 1,000 stars..I definitely would…They all Deserve the world..
I had a very long phone chat today with a Hotwire technician named Lesli Terry. She was so very patient and we worked through solving a problem with one...
I Would Like To Say At First I Did Not Agree With Hot Wire Because It Was So Many Adjustments Made To My Account That I Was Not Aware Of Now I Absolutely Love It Because Of The Employee’s Her Name Is Kristy She Is The Best She Took Time Out To Explain Every And Anything I Asked Her She Made Me Feel Like I Was Someone Not Just A Account Number And I Would Tell Anyone If You Have Something Going On With Hot Wire And You Really Do Not Understand Please Please Ask For Kristy She’s A Beautiful Person Inside Out She Do Care About You And She Do Not Just Take Your Money And Make You Feel Like You Just Paying A High Bill And Do Not Why She Will Take Time Out For You And She Do Not Care How Long It Takes Because I Am 58 And I Need Someone Sometime To Take Time Out For Me But I Have Been In That Store When I taser She Does That For Not Only Me Everyone She Helps So I Will Definitely Stay With Hot Wire For Life
Response from the owner: Hello Gracie, Thank you so much for taking the time to share your experience working with Kristy! I am so glad to hear she has been able to assist you and deliver the concierge-level of service that is at the forefront of all we do. I will be sure she receives the recognition she deserves. -Margo, HWC Social Team
I switched from a popular and prominent internet service provider to Hotwire back in July 2023, and my experience has been amazingly wonderful. Especially working with Kristi Bradley! She is such a beautiful, understanding and professional employee. I have no regrets! Hotwire goes above and beyond when it comes to providing excellent customer service and their Internet service top tier!
Response from the owner: Hello Nikisha, Thank you so much for taking the time to share your experience! We're thrilled to hear that Kristi has provided you with the service standard that we strive to deliver - I will be sure she receives the recognition she deserves!- Margo, HWC Social Team
Came into the store for my parents about upgrading our Internet! Bella was super professional and was really helpful about which package to go with! Recommend these guys for any Internet! Best prices!!
I just had Emmett as 15 minute Educator. What a treat! Easy to understand, stayed on task, very pleasant. As a former teacher I give him an A++++
I would like to tell you about my fantastic experience led by Danny Segarra, lead installer.Danny is extremely knowledgeable of this new technology and...
Fast and friendly service
Response from the owner: Hello Patricia, Thanks so much for sharing your experience! - Margo, HWC Social Team
Response from the owner: Hello Janelle, Thank you for taking the time to rate us! If you would like to share more details about your experience, please email us at [email protected]. Have a great day!- Margo, HWC Social Team
Isabella Gillespie from Hotwire is amazing! She provides top-notch WiFi services. Highly recommended!
Response from the owner: Hello Briuanna, Thank you so much for taking the time to acknowledge the great service you received! I will be sure Isabella gets the recognition she deserves. Thank you for being a part of the Hotwire Community!- Margo, HWC Social Team
Hotwire uses fiber optics - therefore Internet is faster and the TV picture is clearer. They also use WIFI 6e and EERO which is top routing equipment...
I spoke on the phone to a lady called Kyara and she was very helpful with my request. She immediately sent me an email confirmation With my request.
I have had Hotwire for close to two years and love them. My remote stopped working and they were out the next morning with a new one. They set it up and made sure everything was working. Love them!!!
I've am a Hotwire customer and their internet service has been exemplary. For the last 5 years, I've had 99+% uptime with ridiculously fast speeds. My...
i am at delrray beach boca delray golf and contry club.it is a tremendous help having a reprasentative on site to help with all the our needs.this...
I just hung up the phone with Gabrielle Williams in Customer service. Unlike the first two people I spoke to she was about as nice as sweet and helpful as...
I've really enjoyed my experience with this company so far. I have been with them since they came to my area. I was with a previous company. I had too many issues to name. One issue was my router kept going out. I was told to get a new box. After the 4th time and them coming out cutting lines trying to fix the issue. I was done! After switching to hotwire I had one issue it was resolved quickly. It was an issue with the plug box. The guy fixed it and made sure everything was working properly before he left.
We've been living in Pines West for about 10 years now and for a good portion we've been using HotWire Communications. Very pleased with them, we rarely...
I love our service with Hotwire Communications. Fast internet speeds. Upload and download.Highly recommend getting this service!!
Darrell Gault was amazing! He was able to answer all my questions and be of great service.
The ONLY reason I am giving Hotwire five stars is because of the last customer service, agent I spoke with, Byron Holton. If it wasn't for him, you would...
Today I dealt with Daryl Gault who is a "Technical Engagement Specialist" for Hotwire. He is an amazing communicator and knows how to solve problems...
We are going to be new Hotwire communications customers so we called for a consultation. Marc Plummer / Launch Engagement Specialist was friendly and...
Having had a few issues with appointments for service, hotwire has , by far, the fastest and most reliable internet for the price, and that price doesn’t change every year!
Response from the owner: Hi James, we apologize for the inconvenience with this - Please email us at [email protected] with the name on the account and the best way to contact you - we'll send this to appropriate team to help further assist and help get this resolved ASAP.Melissa, HWC Social Media Team
I had the pleasure of speaking with Delois Cooper this morning, February 15, 2023.to add to and upgrade cable service. Great "bedside manner", a pleasant...
I just had the pleasure of speaking to Daryl Gault of Hotwires customer service today. I have been attempting to get a refund of $27.89 since late December...
Just want to say Thank you to Joe Avril in the Tech dept. The most patient, wonderful Hotwire person I have dealt with. Wish there were more employess like him around. Anywhere!!!! Maureen Madalone
I called into Hotwire to get the name changed on my brothers account because he recently passed away and I'm in charge of all his accounts. Moriah Leach was...
Daniel S. came out to help fix the wireless connection. He had a great personality and knew exactly what to do to get the issue corrected. He checked all of...
I have to chime in about my experience with Hotwire . . it has been fantastic! My house was one of the first connected as our community switches to Hotwire...
I received outstanding customer service and assistance that went above and beyond. Maury understood my problem and went out of his way to help solve it ....
Hello,I'm sending a note to thank Shanetra Wilson for providing superior customer support for my issue today. Shanetra was engaging, professional and a...
I just had the great pleasure of interacting with Daryl Gault/Technical Engagement Specialist. Daryl exceeded my expectations and went above and beyond to...
Had a problem with our internet connection Called Hotwire and spoke with tech specialist Daryl Gault, who was over the top in assisting me.Not only did he...
I must say that Hotwire provides really strong and reliable internet. Much better experience than I had in the past with Xfinity. Thank you Kierston B. for...
Your customer service representative Kerah Santiago did an excellent job with helping me today, a new customer. Nice to run across a large...
I was so frustrated dealing with the Raleigh salespeople and decided to visit my local branch. Laurie was so helpful, patient, and encouraging. She knows her work and did an excellent job in assisting me. I recommend to anyone to pay your bill, get technical support, etc. locally. It was much less stressful for me.
Just signed up for Hotwire service since it is offered as part of our HOA. Natalie Fuentes provided a superb and friendly sign-up experience. It was...
Hotwire's customer service representative, Diana Castaneda, solved my problem related to printing a basic cable channel lineup. She put me on hold for a...
Update!!! Hotwire has really stepped up the game.The service is great .... when it works. We lost service for a day last week but they identified as a community service issue and it was fixed that day.We lost service again yesterday morning together with neighbors and several other people in our community, but Hotwire told me they won’t have a technician until Thursday. I told them to please try to send someone sooner- I am working from home and depend on the internet, but all I got was “they will try”. Some of my neighbors were lucky and were promised an appointment for today. Hotwire won’t acknowledge that this is an issue within the community despite the fact that multiple neighbors lost service at the same time and my request to please talk to a supervisor wasn’t granted either.
Response from the owner: Ursula - we were able to identify the problem and a local account manager in your community should be reaching out to update you and provide further assistance. We apologize for the inconvenience and thank you for brining this up to our attention so we can fix this ASAP. Thank you!- Melissa, HWC Social Media Team
David Cocchiola exceeded our expectations. He was customer service focused and professional. He took his time to explain the new products to us and made it...
I wanted to take a moment to let people know what great service Hot Wire provided. I was relocating my TV to a different wall and was told by my handyman to get Category Five cable. I was headed to Home Depot when I noticed the Hot Wire Truck heading to an account. The technician kindly got out of his truck and offered me some cable and gave me his card in case my handyman ran into trouble. Sure enough he had trouble with the project. No problem. Why? I called the gentleman’s name on the card, Jean and he came within minutes. Not only did he walk my handyman through the process he made sure all my equipment was hooked up correctly. Thank you Jean. I would have given 10 stars for the Hot Wire service if I could have. This was an example of a person and a company going over & above. Thank you!
Hotwire is an okay service provider but this review is for Ida LaGreca who works there who helped fix numerous issues with my account. She is a rare talent...
Christy did an amazing job with assisting me with getting my account squared away!!! She was very patient and very welcoming! I would allow Christy to help me any day ! Great work
Response from the owner: Thanks for taking the time to leave this review!-Luke, HWC Social Team
I have to say, I have rarely if ever been impressed by the above and beyond help that customer service can give (mostly because I feel nowadays people don't put any emphasis on friendliness at all). But oh my word, I want to take a minute to rave about Kristi here at Hotwire in Salisbury. She is hands down the kindest, most helpful and sweet woman I've ever dealt with in a company! She was friendly, made me feel totally comfortable with her immediately, went way above and beyond to help with our issues, just one of the nicest and warmest people I've had the pleasure to meet. Hey Hotwire! This woman deserves a raise and stuff! She's amazing 🙂 She truly made me feel like our issues mattered and would be fixed asap, and through all her hard work and talking with their techs out and about, she was able to have our issue resolved same day and I cannot thank her enough (and the lady from the front of the store was so kind too but I sadly can't remember the name but thank you to you too!!). Thank you thank you thank you so much to you Kristi, I'm thankful that we had the issues pop up, cause I was able to meet such a wonderful person and truly cheered up my day 🙂 The issue being fixed was just gravy!TLDR: If you're in Salisbury don't use the 800 number to get ahold of Hotwire Communications, go to the main street store or look up their local phone number online and get ahold of them that way, and I highly recommend dealing with Kristi cause she knows everything about her job so well, and makes you feel like your problem matters and you matter. She's awesome and their internet services are awesome too! I'm sure there are plenty of great people there, but I wanted to sing the praises as it were, cause they are deserved. Many thanks!!
Response from the owner: Wow! Thanks for this incredible review! We really appreciate you taking the time to share this with us.-Luke, HWC Social Team
Response from the owner: Thanks for the 5-star rating, Eric!-Luke, HWC Social Team
Stephen Gabriel !!! Guy is the man, always comes through when I need help and he makes sure I'm more than helped.
I’ve never had any problems with hot wire.Great service
Response from the owner: Thanks for the review, Raymond!-Luke, HWC Social Team
Receptionist Laurie goes above and beyond to be helpful to customers as well as offering a smiling greeting. Her "first face" you see is a real plus in interacting in person at the Fusion store uptown.
Great service on the phone today from Daryll Gault, solved the problem quickly. Very nice customer service.
I'd like to take a moment and thank the staff for providing outstanding service. I experience major account and technical issues, Kristi/Todd went over and beyond to resolve the issues. Again THANKS
Response from the owner: Thanks for the kind words, Willette! We're happy to hear that Kristi and Todd were able to resolve the issues you were experiencing to your satisfaction!-Luke, HWC Social Team
I wanted to take a moment and write a review on how outstanding this company and service has been. I’ve had Hotwire for about three years in total and I really have enjoyed the service more so than Comcast. Karen S. was the rep that helped me in my Southwest Florida community.. I had a billing issue at the very beginning and she was outstanding in making sure everything was corrected as well as making sure that the account was always accurate. I would give her a five star rating as she should be a role model of other employees to try to model their customer service experience like. Thank you for a great company in Fision Hotwire
Response from the owner: Thanks for sharing this review with us, Jarett! We really appreciate the kind words.-Luke, HWC Social Team
I want to thank John Fletcher from Hotwire Communications for picking up the phone and taking care of my request. I'm from the north and the cable/internet...
Customer service is amazing. Kind, punctual, and always go above and beyond.
Response from the owner: Thanks for the kind words, we really appreciate it!-Luke, HWC Social Team
I would like to commend Laurie. She is very professional, and courteous. She is very committed to satisfaction, and dedicated to excellence. She is the epitome of customer service, and is a great asset there at Hotwire Communications.Many thanks Laurie!
Response from the owner: We appreciate your kind words for Laurie and our company! We're glad to hear she provided you with the exceptional customer service we pride ourselves on at Hotwire!-Luke, HWC Social Team
Bravo to the account manager for my community near Sanibel, FL, for the manner in which she handled an issue affecting all 194 subscribers. Customer service was of no help to me, and I finally got to this wonderful lady by doing some digging on my own. Not only did she "bird dog" the issue, but also she stayed on top of it, and kept me informed of the progress. Cable companies, in general, do not have very good ratings, however, I have had many companies in the last few decades, and Hotwire stands significantly above the rest of the pack. I only wish they could have more employees like the one who helped me out!
Response from the owner: Hello Michael,Thank you so much for the kind review. We will be sure to share this with our team so that the account manager will be recognized.-Grant, HWC Social team
Been real good to me...
Response from the owner: Thank you for the kind review! We hope we can continue to meet and exceed your service expectations with our company!-Grant, HWC Social Team
Had an issue with my personally owned infrared signal extender and Kristi was very polite and efficient in getting me the answers I needed. #shoplocal
Response from the owner: We really appreciate you leaving this review, Steve!-Luke, HWC Social Team
Paulo did an outstanding job of installing my wifi. He was on time and was extremely helping in explaining everything throughout the process. I highly...
Response from the owner: Thanks for the rating, Derek!-Luke, HWC Social Team
This was the BEST service I’ve received would definitely recommend!!! Kristi was SUPER helpful!!!
Response from the owner: Hi Juanita,Thanks so much for your review! We really appreciate it! We'll be sure to share your comments with our leadership team so Kristi will be recognized.-Grant, HWC Social Team
I needed technical support when one of my TVs stopped working. I got the best technician ever on the other side of the phone. With a beautiful cheerful...
Kristi and Laurie truly are Customer Service experts! They go above and beyond to provide the best experience possible! The best part about living in Salisbury is being able to get Fision Hotwire. Clear picture, fast internet, and great pricing. 10 stars!!!
Response from the owner: Thank you for the positive feedback, Heidi, we really appreciate it!-Luke, HWC Social Team
My TV wasn't working today when I got home this afternoon. I went through the drill to reset it but had no success. My heart sank. Luck was with me. My...
Overall, I was very impressed by this installation process. The installation technician, Mr. Alain Lopez contacted me the morning of the installation...
Response from the owner: Thanks for the great review, Stephen!-Luke, HWC Social Team
Today I had the pleasure of being attended by an extremely kind and professional lady, who was working with me for hours until she solved my internet...
Construction workers ripped out my internet wiring in a remodel. I called Hotwire and they were out to assess the situation within and hour and came out the next day to run new wire and install the equipment free of charge. Top notch service.
Response from the owner: Hi Eric, we really appreciate you taking the time to leave this great review about our service!-Kevin, HWC Social Team
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TL;DR: Internet is fast, reliable and customer service is great. I have had one night of no internet in 4 years and they bent over backwards to get me back up ASAP.I have been a Salisbury Fiber customer since the Fibrant days and I had begun to see issues where my internet was going out for between 60-180 seconds every day. I spoke with Hotwire Support and they let me know that my issue was the older Fibrant equipment on the side of my house. The very next day they had a technician out to replace the equipment on the side of the house but there were still some issues on my line that had to be ironed out. First thing the next morning, the tech was back and got it all squared away and perfect within 20 minutes. Throughout my entire time talking to Hotwire, the account manager Chris and the technician Mike where in constant communication about what was going on and offering alternative solutions to help mediate the the spotty internet that I had for that night. They both went above and beyond to make sure that I was taken care of. Some folks may only leave 5 star review for perfect service and never let companies who have issues make up for them, but I sincerely appreciate, and would much rather pay my money to, a company that works to fix their issues and make sure the customer is happy. Id wholeheartedly and unabashedly recommend Hotwire Fision to anyone and I am looking forward to continued great service from them.Also, since some companies love to advertise speeds that I never manage to get, I wanted to include screenshots of multiple speed tests I did. I pay for 300Mbps up and 300Mbps down and Id say that I am actually getting those as real world speeds.
Response from the owner: Thank you for the kind review Matt. We appreciate your candor, and will be sure to share this review with our executive team.-Grant, HWC Social Team
Our day started out horribly. We upgraded our broadband and the gentleman came at 1:30 & installed it incorrectly leaving us with no Internet & us not being...
My experience today requesting program listings was handled very well by Udevski Person. He was patient and knowledgeable of my needs.Per our conversation...
By now, the group in our community that was anti Hotwire should be of a different mindset. Hotwire has been very responsive, professional and informative....
I had a half-dozen connectivity problems that phone support was unable to resolve. Most of the front-line support people seem to know just one trick: reboot...
So far I've had a great experience. Cesar was very very helpful and proactive with the scheduling and Rudy was very efficient and pleasant with the install. I very much appreciate that Rudy let me know when he was 30 minutes out. Excited to start using my fiberoptic internet!
Response from the owner: Thanks so much for leaving this review, Natalia! We'll pass this along so Cesar and Rudy receive the recognition they deserve for the level of service they've shown you!-Luke, HWC Social Team
Impecable el trato con HotWire en especial con Cesar, muy buena atención y rapidez , excelentes profesionales !!!!
Response from the owner: Alberto, agradecemos el tiempo que se tomó para compartir su experiencia! Nos aseguramos en pasarle a Cesar sus palabras grata. Gracias!!
Long story short we had some issues with our business account (our fault not hotwires). Though everyone was very nice, I did get some run around (would...
We have had hot wire in our condominium for at least 4 years. They are 1000% better than our previous Cable Provider, Comcast. Their service is outstanding...
Have had issues with Hotwire for service and repair in the past. Fortunately, with the help of Mariano Gonzalez and Anthony Daly, our internet was repaired...
Today I spoke with Ciarra Spillers and she was helping with my mother service in the villas at Secret Lakes. She was extremely patience with my mother and courteous. She was trouble shooting her system and got it back to work. I know it can be challenging to deal with older people however she was super nice and understood when my mother spoke Spanish to her. Thank you so much for your kindness and help.
Response from the owner: Thank you so much for your kind words Jenny! We have shared them with Ciarra and our executive team who will be recognized for her work! -Grant, HWC Social Team
The lady's was very nice and helpful
Frances castaneda doy las estrellas por el servicio la reconexión tan rápido y la atención en verdad estuve como más de tres minutos en la espera fue Super rápido y en español el servicio funciona a pesar de la situación no ha subido los precios por lo bueno
Response from the owner: Hola, ¡Gracias por tomarse el tiempo de compartir su experiencia! Estamos muy contentos de que seas parte de la comunidad de Hotwire Communications.- Margo, HWC Social Team
Simple. Easy. Fast.
Terry Burgess is a very PATIENT ladyWho walked me through some easy steps to respond to non signal of TVFortunately I was able to reach her after 4...
Hotwire social media department called me and refunded my money, after I posted a poor YELP review. They also allowed me to cancel my auto-debit. I am...
They do a pretty good job and dispatch techs pretty fast when a home visit is needed. I had only one recall in all the times I’ve called them
Response from the owner: I'm sorry to hear you haven't been satisfied with the services you've received from our company. Could you please send an email to [email protected] and provide us with the name on your account, the name of your community, and a phone number we can reach you at? I'd be happy to escalate any problems you've been having to your property's local leadership team, who will hopefully be able to improve your experience.-Luke, HWC Social Team
Hi I am in a community that is discussing switching to Hotwire … I am wondering if you would be willing to list communities in SWFL that have made the switch … I do have information from communities that Hotwire was part of the construction …I am interested in hearing about the install and what types of issue have arisen …. Disturbance ofLandscape , remote , and customer service
Response from the owner: Hello Susan, Our YouTube and Vimeo channels are great resources where you can find and watch video testimonials from some of our customers, learn more about Hotwire's products and services, and so much more! Additionally, more information specific to Southwest Florida can be found on our website: https://hotwirecommunications.com/southwest-florida/. Lastly, please feel free to send a message to [email protected], and include the name of your community and your preferred contact information, should you have any additional questions. - Margo, HWC Social Team
Again an entire channel line-up has disappeared. Channel 396 was a great channel, which I watched daily. The current lineup is repugnant, all of it old re-runs. The picture quality is great, but the programming is sad.
Response from the owner: Hello Carolyn, Thank you for taking the time to share your experience. We would welcome the opportunity to discuss this matter further. Kindly send us a message to [email protected], and include the name on your account, the name of your community, and the best number where you can be reached. A member of our Customer Care team will contact you as soon as possible. -Margo, HWC Social Team
Wasn't available in my area.
Everything seems to be automated and difficult to make contact to get a service item attended to.
My Condominium recently contracted with Hotwire after leaving our previous service provider. My initial experience with Hotwire (a phone call to set up an...
Today I had a very helpful Customer Specialist named Byron Holton. He clearly understood the double billing issue, and I'm hopeful the issue will finally be...
I just want to say something nice about the woman I spoke with on the phone to arrange installation in my home. She is Delois Cooper. She was helpful and...
Worst setup experience with any internet provider. I greatly appreciate that Hotwire provides high quality fiber optics internet, but I think they need to...
I met Kristi at hotwire communications she has excellent customer service I felt really comfortable talking to her Kristi you rock!!!!
Response from the owner: Thanks for the review, Cloree, we appreciate it!-Luke, HWC Social Team
Terrible customer service! And not to mention you really can’t receive any help with the biggest issues after 5:30 PM
Response from the owner: Hi Juice,We're sorry you had trouble with your services. If you need assistance, you can always reach out to our Call Center teams 24/7 at 800-355-5668 or by visiting gethotwired.com and clicking on the blue chat icon in the bottom right corner. Should you still need assistance with any issues, please email us at [email protected] and we will be happy to connect you to the right member of our Salisbury team.-Grant, HWC Social Team
Good TV channel selection BUT...1. Their DVR can be a little temperamental. It tends to freeze up. It says TV it's recording and it won't let you out. You...
I usually don’t take to time to write reviews or comment on my experiences with specific companies. Today, I felt compelled to tell my story. I am new to a community just northwest of Atlanta. Most of the major communication companies do not service or partially services my address. Anyway, I established internet services with Hotwire (no problem there!). It was a smooth installation. The problem began when I decided to add home phone service. As of today, I have been waiting for 7 days to have my phone activated. The technician appointment was rather timely but then all the trouble started. Each phone number they wanted to assign was invalid (2 numbers). Then, the 3rd was assigned but I was told the Voice/Tech department had to activate my line remotely and give me my phone number. I was also advised that it could take 24 hours. Then, told to wait about 2-3 hours….but, wait! Again, I was told to wait 24 hours. I have talked to 5 different reps on 4 different days trying to get my phone activated. I will say that all of the reps I spoke to were very nice and did their best to alert, send emails, and get my issue resolved. Unfortunately, the results are the same. I was informed that the company recently migrated to a new system and was having come issues and backlogged. Uh, I think they should have told me the first day I inquired about the service. At least I would have known what to expect-a delay. At this point, I have lost all confidence in Hotwire to activate my phone service. Hotwire has lost credibility. In addition, they appear incompetent. I have wasted hours calling, being placed on hold, and waiting for a rep to answer the phone to end up in the same place as I started-no phone service. There is definitely a disconnect in their process. It’s very disappointing. At this point, I’m choosing to cancel my order and seek phone service somewhere else. I have wasted enough of my time. Good job Hotwire!6/4/2020-***UPDATE***This is an update to my previous post regarding my experience with Hotwire Communications. After my post and cancelling my request for phone service, the accounts manager, Korry Robinson called me to discuss what transpired. He apologized and explained why the process did not go as smoothly as expected. To avoid any more delays that he advised that he would be handling the situation if I still desired to obtain phone service. He made some calls and reach out to the appropriate teams to expedite the phone activation. He was prompt in his follow-up and informing me of where the team was in the process. To ensure that all bases were covered, he dispatched a technician to check the phone line in my home. I am happy to say that I have a working phone now. I know things happen but this is the type of customer service that is worth mentioning. Korry, thank you for going the extra mile and keeping the communication lines open to get this issue resolved. For now, I have added another star to the rating.
Response from the owner: Karita, we apologize for the experience you’ve had and I’d love to help further. If you can email me at [email protected] with the name on the account, property name and your phone number, I’ll make sure to escalate to a regional representative to make things right and get you up and running with your phone services.- Melissa
On 1/22/19 I called Hotwire Communications to schedule internet hookup at my new apartment. During that call it got disconnected with no attempt made by the representative to call me back. I called a second time and got my hookup scheduled for 2/4/19. My move in date was 1/26/19. I would’ve liked to have had it sooner but was told that was the earliest option. The scheduled time was 1-3pm on the 4th. I left work so I could accommodate the service technician. They never came. I called and was told the installation was actually scheduled for March 6th. The phone representative was apologetic and called to get more information. This call also accidentally disconnected. I called again to confirm the same. The second representative got me in touch with the first who let me know the service technician’s supervisor wasn’t available and that I could not speak with his supervisor. The next available installation date was 2/13/19. I explained this was unacceptable to place me back in rotation after this error occurred. She said she’d pass the message along to the technician’s supervisor.Here’s the problem with Hotwire Communications. They have a contract with my building and get paid out of my monies whether or not I choose to do business with them. As a result, they have exactly ZERO motivation or concern to serve their clients at this building or any other in which this arrangement exists. I would gladly pay more to a competitor if I wasn’t forced to pay them through my rental agreement. I plan to take my personal time to end this agreement with my building as quickly as possible. The other reviews here speak volumes. I have nothing against the people of Hotwire Communications. The problem lies in their business structure and organization, as well as the legal contracts in place that allow them to neglect clients while being paid anyway. Imagine if you could get paid for your job but not have to do it. Would you ever go to work? What do you think is human nature suggests?02/07/2019 Update: I was able to obtain a call from a supervisor that evening who was very apologetic for how I had been treated. It sounded sincere and they diverted a technician to my place the next morning who installed my services. The fact that an effort was made to right the wrong made a lot of difference. It should have been done the right time, but I feel it is justified to increase my rating from one star to three.
Response from the owner: Hi Stephen,We're so sorry to hear about your experience. It sounds like we really dropped the ball on this one, but please allow us the opportunity to make this right for you.Could you please contact us at [email protected] with your community name and account info? We'll get you connected to our executive management team who will do everything they can to resolve this to your satisfaction.-Grant, HWC Social Team
My Internet is always going out. And the outage last for several hours including overnight. In addition to frequent overnight routine maintenance . My home doesn’t remain well protected with my alarm system because there’s always no Wi-Fi. I often have to leave my house and go find a hotspot because I have to work on assignments for school. Unfortunately, I get the service through my HOA and I don’t really have much of a choice with who I choose for service. I don’t know about in Florida, but hotwire in Texas is not the way to go.
Response from the owner: Hello Michelle, I am so sorry to learn of your experience. We would welcome the opportunity to further discuss this matter, and come to a resolution. Kindly send a message to [email protected] that includes the name on your account, the name of your community, along with the best phone number where you can be reached, and a member of our Customer Care team will contact you as soon as possible. - Margo, HWC Social Team
I have been waiting 2 days for service to replace my 2 cable boxes and there is no help in site… The company told me that there aren’t any service technicians in my area because it’s a holiday weekend… My service has been out since July 4th and 1st available appointment is Monday July 8th… This has to be the worst communication company ever and of course my community in Florida has to use them exclusively probably because their bid was the cheapest one. I have called them 5 times and they keep making excuses… But Don’t worry when my bill is due I better pay. I have had a few issues in less then 12 months and they haven’t handled any issues well. I wouldn’t recommend this company at all, they are unprofessional, unreliable and the service is awful… Stay away and spend your money elsewhere and if they are the provider for the community you are looking to move to, run and run fast…
Response from the owner: Hello Peter, I am so sorry to learn of your recent experience. We would welcome the opportunity to further discuss this matter, and come to a resolution. Kindly send a message to [email protected] that includes the name on your account, the name of your community, along with the best phone number where you can be reached. A member of our Customer Care team will contact you as soon as possible. - Margo, HWC Social Team
Totally disgusted with Hotwire...I have been waiting for a refund check for $26.70 for MONTHS!!! I have called multiple times, sent messages on their website...and NOTHING.. I have recently contacted the BBB...
Response from the owner: Hello, Thank you for reaching out. Kindly send a message to [email protected] that includes the name on your account, the name of your community, along with the best phone number where you can be reached. A member of our Customer Care team will contact you as soon as possible. - Margo, HWC Social Team
Signed up for bundle package. Installed on September 19, and as of October 3, my telephone number has not been ported.
Response from the owner: Hello Howard, Thank you for taking the time to reach out to us! Kindly send an email to [email protected] and include the name on your account, the name of your community, and the best number where we can reach you. A team member will contact you as soon as possible. - Margo, HWC Social Team
Response from the owner: Hello Corneilius,We're sorry to see you are not having a positive experience with our company, and we'd like to try and correct that. We were not able to identify your account based on the username here, so would you please send us an email at [email protected] and include the name on your account, the name of your community, and a good contact phone number? Our executive management team will be more than happy to assist you.-Grant, HWC Social Team
I live in a community with dozens of Hotwire customers. Hotwire advertises their extensive network of fiber optic cable. We've asked for that many times but still have the outdated technology.
Response from the owner: Hi Robert,We'd like to see if there's anything we can do to remedy this for you, and if it's possible for your community to be upgraded. Could you please email us at [email protected] and provide us with your community name and a good contact phone number?-Grant, HWC Social Team
TV service is horrible, lips of the dialogue is like watching a Japanese movie. I have to reboot each box no less than 3 times a week. My neighbors and I have had more issues with Hotwire in 5 months than 25 years with Comcast Xfinity. I regret changing over. The only good thing is their WiFi service is excellent.
Este servicio es realmente pésimo el internet de mi Tlf es mucho más rápido que este servicio y me cobran 100$ y no sirve para nada y no se puede hacer nada por que es el servicio que contrató la comunidad y no puedo tener otro servicio tengo que lidiar con esta compañía tan horrible 😔😔😔
Good when the service works, when an outage happens is SUCKS for days.I've sent my contact information and never heard back.July 12, and just like that no internet again.
Response from the owner: Hello Brandon, We would welcome the opportunity to further discuss this matter. Please send an email to [email protected] and include the name on your account, the name of your community, along with the best number where you can be reached. A member of our Customer Care team will contact you as soon as possible. - Margo, HWC Social Team
My community chose to have Hotwire to replace Xfinity back in March 2024. They came in and dug up my newly landscaped front lawn, drilled a hole through my concrete house and hit rebar and had to patch it with putty and never painted the spot that they drilled My sod that was dug up became covered with weeds, and the landscaping stones that edged the lawn were buried underneath the dirt. It is now July and no one has come back to repair the damages. They have done to my property. I have corresponded with Cesar via email with photos and nothing has been done. I would not recommend this company as they do not service their customers. My Internet does not reach my ring camera and I had to put a Wi-Fi booster at my own expense. Do not use Hotwire.
Response from the owner: Hello Barbara, I am so sorry to learn of your experience. We would welcome the opportunity to further discuss this matter and come to a resolution. Kindly send an email to [email protected], and include the name on your account, the name of your community, along with the best phone number where you can be reached. A member of our Customer Care teal will contact you as soon as possible. - Margo, HWC Social Team
Most Spanish channels from Fision TV geared for South Florida are from Mexico, and not all Hispanics are from Mexico, in South Florida there are 4 millions Puertoricans vs the Mexican population that is almost non-existing.You can add without cost a channel named “Wapa America” from Puerto Rico. This is for the 4 millions Puertoricans living in Florida.Please also add “Antena 3 Internacional” from Spain, this a great channel geared for all Latin American countries and is free of charge as well. Fision only have TVE which is a government channel from Spain with poor programming.
Worst service ever! Stay away from them! Don’t even consider their service! They don’t even deserve one star.
Response from the owner: Hello Zak, We would welcome the opportunity to learn more about your experience and come to a resolution. Kindly send a message to [email protected] that includes the name on your account, the name of your community, along with the best phone number where you can be reached. A member of our Customer Care team will contact you as soon as possible. - Margo, HWC Social Team
This company made me sign a contract and now I'm stuck with overpriced slow service.
Response from the owner: Hello Robert, We would welcome the opportunity to further discuss this matter. Kindly send an email to [email protected] that includes the name on your account, the name of your community, along with the best phone number where you can be reached. A member of our Customer Care team will contact you as soon as possible. - Margo, HWC Social Team
Paying 80 dollars for 400mbps is highway robbery. We can't even get better options since our building won't allow it. So we are stuck with mediocre service and internet. I run a lot of electronics. This service can't keep up.
Response from the owner: Hello Marc, Thank you for taking the time to share your experience. We would welcome the opportunity to further discuss this matter and come to a resolution. Kindly send us a message to [email protected] and include the name on your account, the name of your community, along with the best phone number where you can be reached. A member of our Customer Care team will contact you as soon as possible. - Margo, HWC Social Team
Stay far away from this place. Old Outdated Routers. When I originally joined the equipment was ZTE Routers, banned by Trump Administration for China Spyware! I had to buy another router. Theirs didn't even go the full speed! I had 100 megabit but their wireless only went 54 megabit. No Ipv6 service. This means all the streaming services like netflix, disney, hulu, etc, have to transmit on IPv4. IPv4 does NOT behave the same way as Ipv6. IPv6 has "autowindow negotiate", "auto multicast", "autofragmentation resolution" and a bunch of other snazzy things that make computing worth while. They wouldn't upgrade the network to have IPv6.After 6 years with them, I went with Verizon Wireless. There are multiple Wireless services since 5G-UW came out. Tmobile has one, Att, etc. Do your research. It was the worst internet provider I have ever had in my life and I've had internet since 1995 with AOL.Their tech support is hideousTheir business service is okThe Fiber Service is incredibly reliable. This is the best Pro *** that I can think of. It dosen't have a UPS so if there is a power outtage, you're offline, but other than that, the fiber is FAST.The TV Service is rotten. The DVR-s are 1080i and 720p. My TV is 4K and I'm trying to get an 8k TV! This means I had to stop using DVR but they STILL CHARGE for all the services. DVR, PHONE, You can't get package without them! So if you're a remote worker, bring your own router, have your own equiment, it should be like $60. IT's ALWAYS like $200 minimum and some years I was paying $340 a month for service each month locked in a multiyear contract.Their conflict resolution services were abysmal.Finally when I left, they charged me $700 deactivation charge, saying I ended my contract early even though I didn't have a contract. When I called on the phone, the guy told methat he was recording everything I say, and that I would have to pay the amount or they will send it to a collections department.I ended up maxing out my last credit card and taking out a pay day loan but at least the last bill is paid. They were going to damage my credit, with my well respected and well deserved benchmark! I was very angry at this insult. I pay my bills! the Sunshine in Florida must have burnt the apathy off their bums!
Response from the owner: Hello, We would welcome the opportunity to further discuss this matter and come to a resolution. Kindly send an email to [email protected] that includes the name on your account, the name of your community, along with the best phone number where you can be reached. A member of our Customer Care team will contact you as soon as possible. - Margo, HWC Social Team
Horrible service. System always crashing. Always have at least one nonfunctional tv. They tried to charge me for a service call. Tv programming not accurate, ABC news comes on at non scheduled times. Movies on Hallmark stop suddenly after an hour and do not resume. A coat hanger or rabbit ear antenna much more reliable. Do not waste time or money with this company's service.It's now a day later and the service went out again last night... customer service useless. Technical service dept could not help! Life is too short to waste sitting on the phone with these idiots.
Update 6 months: still no service, tech came out and said the install team forgot to split the wire, they did it over a month ago yet no one calls or comes to finish the install that I have been requesting for 6 months. I call and they say the systems doesn’t show the wire was ever split….. if my HOA never picked this company I would never do business with them. When I asked the last tech why a wire had to be run across the wall of my house turns out it does not need to, since it’s a wireless system, the initial install team wanted to run a wire across the wall of my house bc I can only assume they make more money for more work.Update: 2 months have passed since my cable was supposed to be installed and no one has contacted me nor come by to install. Just because you try to say you’re sorry via a review doesn’t make your service better.My associate, the moors, just selected them for our service provider and it’s just been horrible. The workers have nothing to do and seat around all day in front on my house in lawn chairs, they leave there trash around and work on their car, worse is they take all the visitor parking and are not even working, just hanging out talking to each other for the last 2 months. They get here every morning, pull out their chairs and do no work all day. They don’t even wear uniforms which just makes it worse as it’s just a bunch of random people hanging out in front of the house. To make matters worse, they have attitudes , when I walk out my house they just stair at me and say nothing, they are disrespectful.The reason the have so much free time is that they are lazy in installing and have no concern for your house, they will wrap a wire around the entire house inside and out just to not move a box to better location. You need to be firm with the. Or they will do whatever they want to your house.
Response from the owner: Hello Al, I am so sorry to learn of your experience. We would welcome the opportunity to further discuss this matter and come to a resolution. Please send us an email to [email protected], and include the best number where you can be reached. A member of our team will contact you as soon as possible. - Margo, HWC Social Team
This is the WORST service I have EVER had in my LIFE!!!! Save yourself time money and lessen the aggrevation!. My Dumb a^& HOA got this service and you better believe I am going to EVERY meeting moving forward in life. The technicians are idiots. The service is abhorrent. Save your time go elsewhere!
Response from the owner: Hello Rachael, I am sorry to hear you have not enjoyed your experience with our services. We would welcome the opportunity to further discuss the matter, and come to a resolution. Kindly send a message to [email protected] that includes the name on your account, the name of your community, along with the best phone number where you can be reached. A member of our Customer Care team will contact you as soon as possible. - Margo, HWC Social Team
Destroyed my front house !!! Worst customer service stay away!!!
Update on prior review. A technician showed up on Saturday morning to inspect my modem - again. Not a line technician (as I had requested). So the visit on Saturday just confirmed what the visit on Thursday said (and everyone said going back to October) - IT'S AN OUTSIDE/LINE PROBLEM. The tech said he was scheduling a line technician to come out, but it probably wouldn't be until next week (I had service at the time but typically it goes down in the afternoon). So when my service went out again today (Sunday 6/9 at 2:41 pm) I called again to let them know. And that's when I found out that the line technician was scheduled for tomorrow, Monday, between 2 and 4. Was anyone going to let me know? And even though they said I didn't need to be here, rest assured, I will be here. To record every last moment.BTW, the tech on Saturday said he was from Miami and had been called in to help (I'm in Pompano Beach) because there were so many service calls. I couldn't help but snicker when he said that.The local line technicians are morons. It was installed improperly and no one can figure out what the problem is.Should I try Sling? Go back to Comcast? Something else?
Installation was in August 2023. In October, I had problems with my service that took 2 days to resolve. In December, I had the same problems with my service again that took 5 days to get resolved - "Fail" light on the modem (no signal). It was an external issue (meaning not in my unit) but multiple service calls had each service person look at the modem and say, "Yep, it's an external line problem." Reportedly, they had to replace "a part." And then the problem started again this past Wednesday (6/5/24). Called that evening and service arrived the following morning before 10:00. But by they my service had come back. Technician checked everything and said the speed was too low and someone would be out to check the external wiring but I didn't need to be there. So I went to work. Two and 1/2 hours later I get a call from a technician saying he's at my building and wants to come in and check my service. I explained I wasn't home, was told I didn't need to be home, and I wouldn't be home until around 7:30 pm. He said he's checked everything in the building and didn't find a problem, but to let them know if I do. Surprise, around 4:00 pm I got a notification on my phone that one of my services at home that uses WiFi is not working. (I guess I shouldn't have been surprised.) I called Customer Service and said I needed someone out there first thing in the morning because my service was out AGAIN. I was told first available appointment was 10:00 am on Saturday. It's odd that I could call at 8:00 pm on Wednesday night and have someone out there before 10:00 the next morning, but calling at 4:00 pm I can't get a service appointment for two days. Was told that the local office had been notified to try to get an appointment before Saturday AM and I'd receive a call. At 7:00 last night I got a text message confirming my Saturday morning appointment. Service came back around 10:30 last night. But just a little while ago (3:53 pm), I got a notification on my phone that my WiFi services had gone down again. So, fingers crossed, they can fix the problem tomorrow. If not, they can pack up the equipment and get it out of my condo. Because it's not worth the aggravation.If this service had not been foisted upon me by my condo board (a Pompano Beach, FL condo), I would not have gotten it and would certainly have replaced it by now. But the cost has been passed on to the unit owners through monthly assessments, so why should I have to pay for Comcast (a much more reliable and better quality service) on top of what I'm now paying in monthly assessments for TV/Internet service?
Between the Daily tests of the emergency broadcast system!! the 90 second delay on all channels including live sports NYE ball drop etc. daily rescheduled update notifications. The inability to set tv show reminders. I’m starting to wish I stayed with Comcast
Do not use this company at all. I got a call from them today and We do not want them. WE are going to stay with Comcast. The majority of the neighborhood residents voted against hotwire it but then somehow it got put back up on the board agenda and the majority of the board members approve it . I called the company and they already had our information and set up an account for us without our permission. They also couldn't tell us how they got our information ? Now the lawn is messed up and sprinklers are not working. Hotwire things they can open Comcast box which thay can't. Our internet and cable has been messed up. Now we have to wait to get it fixed
Response from the owner: Hello Clifton, We would welcome the opportunity to further discuss this matter. Please send us a message to [email protected], and include the name of your community and the best phone number where you can be reached. A team member will contact you as soon as possible. - Margo, HWC Social Team
If you disconnected for non payment and you pay it anyways, you not gonna have internet for several days.
Response from the owner: Hello Dana, We would welcome the opportunity to further discuss this matter. Send us an email to [email protected], and include the name on your account, the name of your community, and the best phone number where you can be reached. A member of our Customer Care team will contact you as soon as possible. - Margo, HWC Social Team
So basically same thing happened again. I come to miami cond once a month. Sometimes I miss my payment. I paid my balance once I foung my internet disconected. Then after several hours I have to call tech support to reactivate internet connection. Tech support is useless they cant do anything. After trying for couple of days they send a technician after couple of days again. Technician spends 3-4 hours to fix something and then internet is back. So basically that thing happened again today. 3rd time in 1 year when my internet got disconnected and cant be activated back until technician comes back. So basically Im paying my bill for 2-4 days of no internet. Scammers
Response from the owner: Hello Sarvar, We would welcome the opportunity to further discuss this situation. Kindly send a message to [email protected] and include the name on your account, the name of your community, along with the best phone number where you can be reached. A member of our Customer Care team will contact you as soon as possible. - Margo, HWC Social Team
THIS COMPANY IS A SCAM !!! DO NOT GET THEM GET DISH BEFORE EVEN CALLING THESE SCAM ARTISTS. YOU WILL NOT GET HIGH SPEED INTERNET THEY DO NOT HAVE A 1 GBPS COMPANY CLAMS THEY DO BUT THATS A LIE. I ALREADY SPOKE TO A LAWYER THAT IS DEFINITELY MISINFORMATION AND MISLEADING.
Response from the owner: Hello, We would welcome the opportunity to further discuss this matter. Kindly send an email to [email protected], and include the name on your account, the name of your community, and the best phone number where you can be reached. A member of our team will contact you as soon as possible. Thank you. - Margo, HWC Social Team
I would avoid this Company at all cost. Get an antenna before using their service. The Customer Service is worse than Comcast back in the day. Promises of call backs never happen. The Technician never called me, he showed up to the wrong unit and then left. No emails no call nothing. I called customer service 4 times with the promise of a call back and nothing. I scheduled my appointment a week early because I am a work from home employee. Now my career is impacted because of the incompetence within the ranks of the Company. Pathetic
Response from the owner: Hello Matt, I am so sorry to learn of your experience. We would welcome the opportunity to further discuss this matter. Kindly send a message to [email protected], and include the name on your account, the name of your community, along with the best phone number where you can be reached. A member of our Customer Care team will contact you as soon as possible. - Margo, HWC Social Team
The Worst
Response from the owner: Hello Serge, We would welcome the opportunity to further discuss your experience. Kindly send us a message to [email protected], and include the name on your account, the name of your community, and the best phone number where you can be reached. A member of our customer care team will contact you as soon as possible. - Margo, HWC Social Team
Terrible internet service just TERRIBLE. Internet went out March 19th and 3 weeks later there is STILL no internet in my home. Abysmal ISP and they get away with their mediocrity because they’re the only ISP available in the neighborhood.
My community switched 2-3 years ago. We had Xfinity prior.It is like an old Kia ( Hotwire) compared to a new BMW or Mercedes ( Xfinity).Yes maybe we are...
Gave this one star so they would take notice. Don't have it but understand they are good. Stop in Marco Island, South Seas East and maybe discuss with them, would sure beat what we have now.
Update:Margo,If you had looked into my account, you would see that I have reached out numerous times via the Hotwire app and email about the numerous and ongoing issues. Furthermore, I have asked for a refund due to lack of service and breech of contract but have been told that either this is not something that can be done or that they are “looking into it”. I have proof if needed and I will post here if you prefer. Please reach out to me to discuss reimbursement; however, this fake public show of sympathy is unappreciated and unacceptable.Respectfully,Elizabeth HiltonI am currently taking my son to Starbucks, again (second time this week), as he has been waiting for our internet to be strong enough to upload a class project that was due yesterday but that we still can’t upload because of internet outages and poor quality of service. This will negatively effect his grade.I would have never moved to Dunham Marsh knowing that there is a monopoly by Hotwire. I can no longer work remotely from home due to these repeated issues. If I were to tally up the total expenses related to poor internet service, Hotwire would pay me monthly to have their “services”. I am embarrassed and ashamed that something as small as internet service can reek such havoc in my household’s life but that is the world in which we live.Do better. Be better. Make up for the inadequacies in service and save face. It is not too late for Hotwire to redeem themselves. However, at this point, it would take a lot.
Response from the owner: Hello Elizabeth, I am truly sorry to hear of the challenges you've faced with our services. Your feedback is invaluable to us, and we would greatly welcome the opportunity to speak further and make things right. Kindly send us a message to [email protected] and include the name on your account and the best number where you can be reached, and a member of our Customer Care team will contact you as soon as possible. - Margo, HWC Social Team
Gave them 1 star because that was the least I could give. How the hell they have 1.8 stars is astonishing.Signed: Dunham Marsh.
Response from the owner: Hello Hunter, We welcome the opportunity to further discuss this matter. Kindly send an email to [email protected] and include the name on your account and the best number where you can be reached. A Customer Care team member will contact you as as soon as possible. - Margo, HWC Social Team
Absolutely terrible provider. They are the ONLY option for our neighborhood and you can tell they know we have no other options. Completely unreliable internet service. I would give 0 stars if I could.
Response from the owner: Hello Jessica, I'm so sorry to hear your experience with our services has not been satisfactory. We would welcome the opportunity to discuss this further and come to a resolution. Kindly send us a message to [email protected], and include the name on your account, the name of your community, and the best number where we can reach you. A member of our customer support team will contact you as soon as possible. - Margo, HWC Social Team
Unreliable and slow service. DVR rarely works and the internet is frequently outcausing HUGE problems for those of us that work from home. The company is managed poorly (how else would you explain scheduled maintenance outage occurring on a Monday morning and lasting 6 hours past the time they claimed service would be restored?). Outages take forever to resolve. The company is completely apathetic to the woes it causes our community because they know we're trapped in a terrible contract that a majority of the people in our community don't want and are hoping to make every concerted effort to get out of. Would give this company no stars if I could. Choose literally any other company. Avoid Hotwire like the plague.
Response from the owner: Hello Reine, I am sorry to learn of your experience. We take all feedback seriously, and welcome the opportunity to further discuss this matter. Please send a message to [email protected], and include the name on your account, the name of your community, and the best number where a support team member can reach you. - Margo, HWC Social Team
Super trash do not give them your money
One star is too manyWhen the workers came to install the line, they cut off our telephone line, the existent internet wire, and another unknown line and...
One of the worst service providers that I have ever had to deal with! Internet connection is ALWAYS down! Most of the remote technicians are untrained and unable to restart your service remotely! If you dare complain even a little bit some of the remote technicians will all but cuss you out!I have only remained this long because of the price! But my patience is wearing thin... you get what you pay for... and even with their lower price they should give you change for this horribly unreliable service!
Just awful, drops connection all the time, inconsistent communication, just a real estate play, just awful, wouldn't recommend
Horrible service. It's currently not even working. Everyday something doesn't work and have to reboot daily. Poor customer service. No 24/7 tech support as promised.
Over all terrible in every aspect of service. For example when a service call does not fully fix a problem customer service emails service dispatch who never calls (customers can't speak to dispatch)And they then blame each other and nothing happens.
You need to HOPE that the initial contract and setup is what you want and has no problems because it is impossible to get someone to take responsibility and fix it. The customer service number is useless to get any non-equipment problems fixed.
The absolutely worst internet experience that I have ever had. If you happen to have other internet providers in your area, save yourself a headache and go with the competition. My community has frequent outages weekly and the customer service is inept. I wish I got the customer service reps name because he frequently cut me off and actually raised his voice at me. Surely something he would not have done if standing face to face. I am disgusted .Avoid this company!
Tv wires left hanging from wall little to no education on systemCalled for further service what a mess 6 calls from Hotwire to figure out why they didn’t show for appt3 different people called making new appts and all said they had double booked or couldn’t make itI will use a neighbor to figure this outI also ask for handicapped assistance they do not have remoter or educators who can help the disabled !!!!!
I appreciate the response to my review. However, I have no confidence that you will address this. And I'll tell you why. The install was on March 10th....
If you have a choice between hot wire or Radio opt for Radio the worst customer service and tech support, no call backs they have been to my house 3 times...
They have a lot of nerve using the word communication their service is not worthy of that name
Lost my internet connection out of nowhere, called customer service and was told that it would be 3 days before a tech could come out to fix my service. The customer service rep (named Tyler) even yelled at me when I asked if they could come out sooner. This is the last straw for me with this horrible service. Will be cancelling as soon as possible.I've been dealing with random connection drops for years with this service, but I've kept it because of the price. Turns out you get what you pay for. AVOID THIS COMPANY!
this service is absolutely terrible. our neighborhood of over 350 homes signed a 10 year contract and no one can make their service work. None of the...
Lost my internet connection out of nowhere, called customer service and was told that it would be 3 days before a tech could come out to fix my service. The customer service rep (named Tyler) even yelled at me when I asked if they could come out sooner. This is the last straw for me with this horrible service. Will be cancelling as soon as possible.I've been dealing with random connection drops for years with this service, but I've kept it because of the price. Turns out you get what you pay for. AVOID THIS COMPANY!
Terrible customer service!
Dishonest installers, disinterested management. Hotwire installers stole from Amazon package on our porch (gated community) and left Hotwire materials in the box. Contacted management, no response.
The absolute worst system, service and technology . I never thought some system would make Comcast look outstanding. Run from these people!
Service is always out of whack at my house. They never resolve the issue. Google fiber we are ready for you.
horrible customer service. can't get anyone on phone. the chat is messed up. stay away from hotwire They came out three times and still couldn't fix...
constant internet problems. need new modem from hotwire. first they tell me 12-2. then at 1 get a call that it's now 2-4. then get a call from...
Internet service is horrible, frequent down times. Sometimes outages are days not hours. Stay away from them. When you call for ETA reps will just hang up, and they never have ETA for any down times.
Son la misma estafa de siempre, imposible que dejen de cobrar el servicio cuando uno lo quiere dar de baja ! ESTAFA TOTAL !
what the hell people. it's christmas eve 2022 and now christmas day and still no god damn internet. can't watch movies, absolutely nothing. how do you...
If you have another option I would suggest that you go with that option. Internet services constantly goes out and tech support can never troubleshoot remotely. When this happens you'll be without services for 3-5 days even though this is a local provider that only serves this small area. Techs are never available the same-day or the next day. They say they'll escalate your issue to ensure your services are back up and running quickly but that never happens.
Signed up for auto pay never did debt my account called 5 times they refused payment because it was on auto pay and then turned off and still took hours to fixAnd they do not careAvoid this company!!Switching asap
We scheduled way in advance a number of appointments with them this month, December 2022, and they either showed up and weren't prepared to do the...
Do not say that you are open 24 hours when no one will pick up the phone.
Installation : Subcontract to incompetent cheap labor - but even more egregious is no oversight by Hotwire. They allow unskilled day laborers to start...
Worst possible tv and internet. If there were zero or negative stars I would select that option. Internet goes in and out such that my remote connection for...
Horrible serviceI move into a complex that has Hotwire as the internet and cable service. I just needed the wifi password. The first guy that came didn't...
They claim they have a TV anywhere app which you can watch Live TV from their app. But this is a joke. When you sign in with the app, it does show a...
Literally the most unreliable and slow internet provider we've ever used. I wish our neighborhood had kept Comcast so we could actually use our WiFi to...
I lost my home entirely due to hurricane Ian. I called Hotwire Communications on October 03, 2022 to cancel my services permanently. Yet Hotwire...
Horrible customer service! Avoid if at all possible! We’re stuck because our neighborhood HOA switched to this provider. They cancelled our original internet service install and will not provide a new schedule. Promises to get back with us have not been fulfilled. We need the service for our work from home and these people do not care, We get the run around every time we call for an update. We’ve had some poor cable/internet providers over the years but this company tops the list (or bottoms the list if you prefer).
The worst provider we’ve ever encountered. Promised a call back within 24 hours from customer service, never received it and when I called again to touch base they basically verbally shrugged and said they would call us when they felt like it. Unbelievable. We’re stuck because our. HOA contracted with them. Avoid if at all possible!
This is a low-quality outfit. The installers are low-paid amateurs who do not know what they're doing. Rather than reveal their incompetence and ignorance...
Despite surviving a major hurricane, our business is fully operational and Hotwire has internet available, but they refuse to turn on our internet feed. Customer service is atrocious and they refuse to work with us. Completely ridiculous.
The worst internet service ever. It's ALWAYS going out which affects my home security system and my business which is ran through my computer.I just called and was told they can't come out for 2 daysBy then I will have contracted another internet provider
Receptionist at desk( elderly woman)Has a very negative and standoff ish attitude,And makes your ordealWorst adding to the reason your there...would not recommend this TV service to anyone in the rowan County area.
My internet service been out for 2 whole day I even spoke to woman that works there she told me that the internet is back running all I need to do is reset so I go home n reset n nothing thinking about changing internet service
I want to put out a word of warning about the cable company Hotwire! I have had a terrible experience with them since they set foot on my property. It...
I want to put out a word of warning about the cable company Hotwire! I have had a terrible experience with them since they set foot on my property. It...
Terrible Service-In fact the worst ever…I’ve called over a dozen times to have my internet wire buried underneath ground level and they always promise to send someone however nothing ever get resolved. We have been in our new home for quite some time now and we still have our internet wire laying across our lawn. Turns out there are at least a dozen other homes in our nice community with the same issue- “internet wires completely exposed on the lawns”The Better Business Bureau will hear my story today.
Response from the owner: HelloI'm sorry to hear that you haven't been satisfied with the service experience you've received from our company, and I'd like to try and help make things right. Could you please send an email to [email protected] and provide me with the name on your account, the name of your community, and a phone number we can reach you at? I'd be happy to escalate any issues you've been having to your property's leadership team.-Luke, HWC Social Team
Lived in our brand new home for six years. Over the last six years the internet has been totally unreliable. Constantly having cables cut and no service or...
Our neighborhood HoA is under contract with Hotwire Internet and for the last year our entire neighborhood is losing internet weekly (Often more frequently)...
As others have written, if you are thinking of buying or renting into a community that has Hotwire as their cable and internet provider RUN, RUN FAST, RUN FAR, and DON"T LOOK BACK !!!!!!!!!
Response from the owner: Hello Dave,I'm sorry to hear that you haven't been satisfied with the service experience you've received from our company, and I'd like to try and help make things right. Could you please send an email to [email protected] and provide me with the name on your account, the name of your community, and a phone number we can reach you at? I'd be happy to escalate any issues you've been having to your property's leadership team.-Luke, HWC Social Team
My mother has Hotwire as part of her large Community's bulk communications contract (TV, Internet, Phone). The Board members who approved the contract 9...
Bad company, I canceled my internet service after moving out in May and they decided to charge me for the entire month of June. I would never get internet from this company again. Bad news.
Was on a school bus on a field trip and almost got ran off the road by one of their reckless driver on the phone while merging on I-95 North
We've had major issues getting out internet up and running + being overcharged monthly. At this point, they owe me 140+ USD.Since December 2021, we had...
Hotwire is a rip off with it's fees and attempts push you into signing up for automatic drafts! They suggested receiving on line bills (and did). STILL...
We are forced to use because of our community and I am not sure why they were selected. Terrible service and quick to blame other contractors for what was...
Hotwire provides "service" for my community. On Friday morning I had no Internet. I called them and was told they could not be out until Saturday between 8...
Worst internet service ever. The internet up time is less than the internet downtime. And the service is out for days and days. Basically they don't have enough man power. Humble request be aware of them. Our community fault is they did 5 years contract and everytime they show the contract otherwise all members are tired ot their service.This is our last year with them. thank God...In shot stay away from hotwire
Hotwire Communications is usually chosen by incompetent boards of Florida Developments because they want to save a few dollars. They neglect to think of the...
No one answers the phone.
Response from the owner: Hi Ronald,I'm sorry to hear you've been having trouble contacting our customer service line. If you could send an email to [email protected] and provide the name on your account, the name of your community, and a good contact phone, I'd be happy to escalate any issues you've been having to your property's local leadership team.-Luke, HWC Social Team
Hotwire is terrible. Don't get it. HORRIBLE. I can not say anything nice about it.
Customer service is an absolute JOKE!!!! I was wrongly charged $548 for cancelling my service AFTER my contracted had ended. They admitted the mistake, but said refunds can only come from supervisors who you can never get on the phone, never call you back, and never issue refunds. Been waiting for 2 months and have been told a supervisor will be calling me back every time I call (once a week). Get your act together Hotwire your worse than COMCAST!!!!!
Response from the owner: Hi Jim,I'm sorry to hear you haven't found the internet or customer service you've received from our company to be satisfactory, and I'd like to be able to help make things right. If you could please send an email to [email protected] and provide us with the name on your former account, the name of your community, and a good contact phone number to reach you at, I would be happy to escalate this issue so it can be resolved.-Luke, HWC Social Team
WORST company and billing/customer service people I have ever had to deal with. They’ve taken months to resolve an issue…like literally over two months and counting. Every time I call I have to re-explain the whole issue to a new person, they tell me it will take a week to review everything, I never hear back and have to call again. Now they cut off my internet service. If there were any other internet providers servicing my area, I would change providers with no hesitation.Update: This issue is now going on SEVEN MONTHS. They shut my wifi off every single month, I call, they say they’re still reviewing my information. Now I was just told after calling for the 7th month that the information I sent was apparently unacceptable. Worst run company ever.
Response from the owner: I'm sorry to hear you haven't been satisfied with the customer service you've received from our company. Could you please send an email to [email protected] and provide us with the name on your account, the name of your community, and a phone number we can reach you at? I'd be happy to escalate any problems you've been having to your property's local leadership team, who will hopefully be able to improve your experience.-Luke, HWC Social Team
This company should be investigated for fraud and shut down. Their cs is aweful ! No one knows anything and your told a million different stories about your...
I am forced to use Hotwire in my condo association. I scheduled for an install three weeks in advance. Install was supposed to be 8 to 10 AM. At 10:30 I called and was put on hold for 30 minutes. After five calls and 2 1/2 hours on hold at 3:30 in the afternoon I was told somehow I was not put on the schedule even though I got emails and text confirming. They finally sent someone out the next day again later than scheduled finally got install done. Fast forward two weeks my entire system went down can’t access TV called in after three resets can’t figure out what the problem is-and they need to send a technician out 2 days from now. I would pay them not to have the service. It is awful. Two cans and a string would be better.! Two different TVs and two different issues.
Response from the owner: Hi Tim,I'm sorry to hear you haven't been satisfied with the service you've received from our company, and I'd like to try and make things right. If you could send us an email at [email protected] and provide us with the name on your account, the name of your community, and a good phone number to reach you at, I can escalate this to your property's local leadership team.-Luke, HWC Social Team
Customer Service by Laurie and Kristi Great 5 stars.....Issue with Hotwire terrible...this morning Monday Dec 6 2021 will be the 4th time in 3 weeks i have had to deal with the same issue....They fix the issue and 2 days later change it back...it is 100% on Hotwire....They did not follow through on promises made when they took over from Fibrant and it has been nothing but a fight for them to honor the grandfathered in clients from before...Small business owners who need UPLOAD and Downnload speed are just thrown under the bus...
Response from the owner: Hi Joe,I'm sorry to hear you haven't been satisfied with the services you've received from our company, and I'd like to try and help. Could you please send me an email at [email protected] and provide me with the name on your account, the name of your community, and a phone number we can reach you at? I'll escalate any problems you've been having to your property's leadership team and ask them to look into them personally.-Luke, HWC Social Team
Response from the owner: I'm sorry to hear you haven't been satisfied with our company, and I'd like to try and help improve your experience. Could you please send me an email at [email protected] and provide me with the name on your account, the name of your community, and a phone number we can reach you at? I'll escalate any problems you've been having to your property's leadership team and ask them to look into them personally.-Luke, HWC Social Team
TRRAAAASSHHH COMPANY !!! Absolute garbage !!! Don't ever let these clowns charge you late fees . The company SCAMS !!!!They put you on auto pay then 2-3...
Hotwire is not a good company for anykind if arrangements at all. Dont let me speak on there customer service not helpful. I was told by representative that its 24 hours to speak with a manager wow what kind of business are they running. Hope somebody buys them out customer service not helpful and worthless.
Response from the owner: I'm sorry to hear you haven't been satisfied with the customer service you've received from our company. Could you please send an email to [email protected] and provide us with the name on your account, the name of your community, and a phone number we can reach you at? I'd be happy to escalate any problems you've been having to your property's local leadership team, who will hopefully be able to improve your experience.-Luke, HWC Social Team
Worst than Comcast. Lose cable about twice a week. Totally ridiculous. Who ever made the decision to go with them didn't do there homework.
Response from the owner: I'm sorry to hear you haven't been satisfied with the services you've received from our company. Could you please send an email to [email protected] and provide us with the name on your account, the name of your community, and a phone number we can reach you at? I'd be happy to escalate any problems you've been having to your property's local leadership team, who will hopefully be able to improve your experience.-Luke, HWC Social Team
This internet service is the absolutely worst I've encountered. They have a monopoly on my building so I am forced to pay them for daily spotty internet. I...
I rarely if ever post reviews but I feel so strongly about this, I just need to.DO NOT SWITCH FROM A REPUTABLE PROVIDER LIKE COMCAST OR FIOS TO GET...
Update 2: Well, I am still without internet. They installed it... twice now...both times the internet has been gone in less than a day. When I called about...
They literally send technicians out who don't have the necessary hardware to verify the internets even working. We waited a week for an appointment and the...
I writing this as I'm waiting for the technician to come who is late as of now, 20 minutes after the end of the appointment window. He hasn't moved from the...
This is the kind of Internet company that scams you on every single dollar they can. A few examples:1. They added a $1 monthly fee for receiving a paper...
Long story short. I accidentally double booked a car rental. I received an email saying my insurance for the rental didn't go trough and I mis read and I...
By far THE WORST MANAGED COMPANY I've ever had to deal with.They are terrible !!! No matter what you do stay far away from this garbage company ! They...
Absolutely the worst internet service provider I've ever had the misfortune of being subjected to. TRASH
Response from the owner: Hello Max,We're sorry to hear you're unsatisfied with your Hotwire services. We weren't able to identify your customer account based on the username you have here, so if you could please send us an email at [email protected] and include the name on the account, the name of your community, and a brief description of the issue, we will be happy to escalate your account and concerns to our executive management team.-Grant, HWC Social Team
I've never seen something on Yelp with such polarizing reviews. Everything is either a 1-star or 5 star. I had my first experience(s) with Hotwire and now...
Worst internet service I have ever used. I ended up with no functional internet and had to remote into my work computer using my cellular internet.I am a...
Scheduled this instalation two weeks out asked for a day off from work, the "technician" came out at the appointment time 8am-11am(8:15arrival). I saw the Hotwire utility van pull in my driveway and leave 5 minutes after arriving they NEVER MADE CONTACT OR STEPPED OUTSIDE THE VAN?!! No call no email no text of any issue,giving them the benefit of doubt i wait until 10:30 for them to them me there was an issue with my breaker? They will contact to RS once they fix the problem?And we all know how those call backs go. Lesson Learned back to spectrum i go 🙁 and i was really excited to try them out.
Response from the owner: Hello VNA,We're sorry to hear about these scheduling concerns, and would like to try and get this to our management teams in Salisbury. Could you please send us an email at [email protected] and include the name on the account, the account number, and a good contact number? We will be sure to provide the information to our teams who will be able to assist.-Grant, HWC Social Team
I’ve been calling since MONDAY, trying to get internet service. I was transferred several times, didn’t report the representative that transferred me after I asked for his name because of the way he was talking to me. I spoke with someone Tuesday and she told me I have to wait 72 hours for a response. My landlord told me I have to send over a copy of my lease agreement. I did that, and proceeded to call the next day to speak with someone in regards to that. They told me because of my area code they would have to get a representative to call me back in the area I’m in, and I should receive a call pretty quickly. Well it’s Friday, I still don’t have internet or an appointment, or call back. And I’ve been calling for the past hour and a half. Of course no answer. When someone calls back, make sure it’s a manager!
Response from the owner: Hi Kayla,Could you please send an email to [email protected] with your name, the name of your property, and a phone number we can reach you at? I'll escalate this to your property's account management team.-Luke, HWC Social Team
If I could I would rate Hotwire communications a -5(negative 5). The internet, TV, phone CONSTANTLY goes out. I will never recommend hotwire to anyone.
Response from the owner: Hi Jonathan,I'm sorry to hear you haven't been satisfied with the services you've received from our company, and I'd like to try and help. Can you please send an email to [email protected] and provide us with the name on your account, the name of your community, and a good contact phone number we can reach you at? I'll escalate this to the local leadership team, who will be in touch with you.-Luke, HWC Social Team
Do not trust this website. Looking for a rental car online at hotwire Says $18 A-day 33 after taxes or different car for 20 but get cheaper prices on the app download the app so I do that and the same cars $19a day 34 after tax??? False advertising do not get the app! It is cheaper online!!
Response from the owner: Hi Sarah, we are a telecommunication company. I believe you are looking for the travel site.
Most awful internet I have ever had. Less than 1mbps download speed almost every day for three years.
Response from the owner: Hello Greg,We're sorry to hear you're having trouble with service at your community. Could you please send us a direct message at [email protected] and provide us with the name on the account, the name of the community, and a good contact phone number? We will be more than happy to assist you and see what can be done to improve your service speeds.-Grant, HWC Social Team
They are the internet provider of our subdivision and the internet is consistently slow or not working. We have outages on a weekly basis sometimes for 2-3 days at a time. I would never recommend their internet to anyone.
Response from the owner: Hi, I am sorry for your experience with our inconstant service but I would like to help resolve this issue for you. Can you please email us at [email protected] your account name, property name, and phone number? I will get your issue and you connected with the proper management who will work to expedite a solution.Kevin, HWC Social Media Team
I currently have Hotwire Communications as a part of my apartment complex lease. It is the worst and slowest internet that I have ever had (I do not game, stream movies, download large files, or other activities that may impact the speed of the internet. Essentially, I pay $70 per month for little internet and very poor cable options. In addition, the customer service from Hotwire is deplorable. If you enjoy spending hours on hold trying to get one question resolved, while paying too much for very poor service than I suggest you look at Hotwire for home internet and cable.
Response from the owner: Hello Cailyn,We apologize for your experience and issues with our service but please give us another chance to make this up to you. We'd like to connect you with our executive management team who can ensure that the issues you are having will be resolved. Can you please send us an email at [email protected] and include the name on the account, the name of your community, a good contact phone number?-HWC Social Team
I have this internet as a part of my HOA package and it’s terrible. The prices to upgrade are 3 TIMES as much as other providers. At any given time my internet will slow down to a crawl making me unable to work from home without paying exorbitant prices!!!!! I’m going to request we change internet companies as soon as possible!
Response from the owner: Hi Mea,We're sorry about your experience with our company and we would like to try and resolve any issues you've had with our company. Can you please email us at [email protected] and provide us with your account name, community name, contact phone number, and a brief description of the issue? We'll connect you with our executive management team who will be able to further assist you.-HWC Social Team
Response from the owner: Hi EJ,We're sorry to see your review, and would like to try and resolve any issues or experiences you've had with our company. Can you please email us at [email protected] and provide us with your account name, community name, contact phone number, and a brief description of the issue? We'll connect you with our executive management team who will be able to further assist you.-Grant, HWC Social Team
If I could leave ZERO reviews it would be too many stars. We are bound by our HOA to use Hotwire. They provide terrible service, and their internet speeds are dismal, if not non existent. I had to have another company install an internet line, so that I could work from home at added expense. Hotwire doesn't care - customer service is non existent. Horrible internet speed. How does less than 0.1 download sound to you? What a monthly rip off - for 13 years.
Response from the owner: Hello Betsy,We are working hard on a solution to the issues facing residents at your community. We are close to an agreement with your community's developer after 18 months of negotiations which would upgrade your services to our Fision Fiber Optics product line and greatly improve your overall serviceability. If you'd like a full break down of what we are doing to improve your community, please email us at [email protected] and we will be happy to go over all of the details with you.-Grant, HWC Social Media Team
One star rating is too generous. Hotwire does not deliver service levels as stated in a contract with our HOA, not even close. Many residents in our community work from home and are unable to be productive due to non existence of internet. It is unacceptable and they continue to ignore trying to resolve the issue in a timely manner, often times ignoring complaints made or denying there is an issue at all.
Response from the owner: Hello Susan,We always strive to provide the best in customer service to all of customers, but it seems like we've missed the mark this time and we'd like to try and change that! If you can, please send us an email at [email protected] and please provide us with the name on the account and the community you live in. We'll connect you with a member of our executive management team who will be able to hopefully resolve any matters you've been having to your satisfaction.-Grant, HWC Social Team
I wish Google had a rating below 1. I have lived in a community I just love that is tied into a contract with Hotwire. The service is disturbingly awful. Spotty at best. Broken at worst. There have been countless days and weekends where our entire neighborhood was getting either no internet service or less than 1Mbps download speeds. This company is a joke.
Response from the owner: Hello Jeff,We are working hard on a solution to the issues facing residents at your Douglasville community. We are close to an agreement with your community's developer after 18 months of negotiations which would upgrade your services to our Fision Fiber Optics product line and greatly improve your overall serviceability. If you'd like a full break down of what we are doing to improve your community, please email us at [email protected] and we will be happy to go over all of the details with you.-Grant, HWC Social Team
ABSOLUTELY THE WORST SERVICE EVER!!!!!
Response from the owner: Hello Izella,We're sorry to hear you're having trouble with our services. We'd like to try and resolve that for you! If you can, please send us an email at [email protected] and include your community name and account information and we'll connect you with a member of our executive management team who will be happy to provide you with further assistance.-Grant, HWC Social Team
Internet and cable went out in half our neighborhood. They tried saying my house is an isolated incident and someone will call me in the next 24 hours. I WORK FROM HOME! Support tech sounded poorly trained and uneducated in his field. They dont care about customer service because they trap communities in contracts and ownership of fiber optic cables. They dont care about service, people or communities! They only care about the almighty dollar. Horrible company.
Response from the owner: Hi Rachele,I am sorry to hear about your experience with our service. If you could provide me with your community and a phone number, I will make sure the proper representatives who will contact you. Please email the Social Media team directly at [email protected], HW Social Media Team.
Hello all...I’m here to join in on the horrible Hotwire reviews. If you’re not required to use them...STAY AWAY. I move down into a new home and there was no fiber wiring done. I’m going on week three and still have no internet. Upon calling them, I got few promised call backs. Most of my phone conversations were met with answers consisting of “I don’t know” and extremely long wait times to speak with people that couldn’t help me.I watched them tear up my yard yesterday digging for fiber and I am still waiting for services. Also the job done on wiring was pretty terrible. I don’t recall ever having (or seeing) a setup with wires hanging out of the wall...One technician did come out to connect the TV services and he was pleasant.If you don’t have to deal with them....RUN AWAY! There’s a reason they have 1.7 stars...UPDATE - 4/10/2019Appointment was scheduled for someone to come out and fix internet. Someone showed up a day early while no one was at home and NO ONE showed up when we actually planned to be home for the real appointment. Also, cable still laying above ground in my yard....
Response from the owner: Hello Christian,I truly apologize for the experience you have had- if you would please email us ([email protected]) your contact info and the name of the community you live in. I will look into this issues for you and connect you with the best people to resolve them for you.-Kevin, HW Media team
Hotwire is the single most awful company I’ve ever used. Literally EVERY single Hotwire product I have in my house breaks down constantly, and when it does work it has the worst performance I’ve ever seen. For instance, one of the product I have is their Fusion WiFi router and half of the time it would take you over five minutes just to load anything and the other half of the time it just fail. The only reason I’m using this garbage is because my neighborhood is requiring everyone to use Hotwire. And because of this reason I despise my neighborhood for even associating themselves with this abomination of a company. In short, to any who’s even considering buy anything made by Hotwire, DO NOT BUY IT! It will be the worst investment you’ll ever make.
Response from the owner: Hello! We apologize for the inconvenience. We will be more than happy to try and rectify the problem. Please send us an email with the name of the property and the name and phone number associated with the account. You can email this information to [email protected]
These people are scammers. Never open an account with them. They make underhanded deals with apartment communities to scam you together. By the time you’ve been paying the bill in yyour rent for months Hotwire sends you their bill which has never been paid. I’m 650$ short so far. And I use Google fiber only. Still paying for service I can’t use. Thanks for nothing Hotwire scam machine.
Response from the owner: Hi Mysha,It sounds like you were still being charged for services when you no longer had an account with us which, if that's the case, can be easily corrected with one of the members of our billing team. If you can, please email us at [email protected] and provide us with your account name, community name, and a good contact phone number and we will hopefully get this resolved to your satisfaction.-Grant, HWC Social Team
Hotwire is a FAILURE! There is no service function. I pay some $91 per month to be placed on hold for 21+ minutes when I called to increase my service. There is no 'management' involvement to call. Whatever you do, Avoid Hotwire... - Bill Hackaday Jan. 07, 2019
Response from the owner: Hi Bill,21 minutes is quite an usual wait time, and we're sorry you had to wait so long to get in touch with a member of our team! If you still need help, we'd like to have our executive management team reach out and take care of this for you!Please send us an email at [email protected] and include your account information and we'll do everything we can to get this taken care of.-Grant, HWC Social Team
Horrible customer service, erroneous charges, and complete incompetence. Beware of this company!
Response from the owner: Hi Jill,We're sorry to hear you've not enjoyed your experience with our company. We pride ourselves on providing some of the best customer service in the industry, and it sounds like we've let you down so far. If you can, please email us at [email protected] and provide us with your account information, so that we can have the opportunity to make this right for you.-Grant, HWC Social Team
This is actually a review I should have done years ago but I feel that I need to do. This company does not try to solve customer's problems, at least on the residential side. I would connection problems when it rained or when they were working on a different unit in my complex. If there was tech working next door and my service was disconnected. He wouldn't look at what he did to disconnect me. As I work from home, I've lost several days of work because of the poor service I received from Hotwire. The other tennants complained as well. My complex eventually successfully sued to get out of Hotwire's contract and was able to have Comcast/Xfinity to service the complex. I am completely satisfied with my new service. If Hotwire plans to stay in business, the need to do a whole lot better with customer service!
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