One provider operating and managing the network, from the fiber in the ground to the Hotwire-provided equipment in each home.
Watched around the clock
Our network operations center monitors the network around the clock.
Built to reroute
In markets where redundant paths are available, traffic can be rerouted if a line is damaged.
Network security
Our network solutions are designed with security in mind, with configurations that can support separate connectivity for residents, guests, and property operations based on each community's needs.*
Protecting resident data
We use safeguards such as encryption, access controls, and employee training to help protect resident data.
How we find and stop threats.
A security information and event management (SIEM) system brings security alerts into one view. AI tools help our security team prioritize alerts for review. Our security program is guided by the NIST Cybersecurity Framework, and we watch for threats across our network.*
SECURITY PRODUCTS
Looking for cameras and monitoring?
That's our Home Security, Smart Home, Cyber Security, and Commercial Security lineup.
Hotwire integrates security measures into its network infrastructure, including continuous monitoring and threat detection capabilities, to help protect connectivity across the communities we serve.
No. Security by Design is how we protect the network. Home Security is our professionally monitored product for homes.
*Network security measures described are designed to reduce risk. No network, security program or monitoring service can prevent or eliminate all unauthorized access, intrusions, outages, data loss or service interruptions, and no specific detection rate; response time or level of protection is guaranteed. Network architecture, redundancy, and monitoring capabilities vary by market and property. Network segmentation requires Managed Wi-Fi service and compatible equipment. Hotwire's security program is guided by the NIST Cybersecurity Framework; this reflects Hotwire's internal program and is not a certification, accreditation or third-party audit. Customers remain responsible for securing their own devices, accounts, and credentials. Features described are subject to change.
