…I was directed to Sharon who brought in Jason and team and it was a wrap! Seriously if you have to escalate make sure you do. This is a company that cares. No company is perfect, but for someone that is in the business they more than came through in the end. Jason came into my house like a battlefield general and his team delivered. My advice is to anyone that is not satisfied with their install. PLEASE SPEAK UP and tell them what you want. Communication is key. Each house and job is very different. On top of that It was my daughters 16th birthday on the day of the install. Jason who has kids my age went out and grabbed my daughter a small Amazon gift card. It was a simple gesture, but went a long way. Thank you Jason and Sharon. I am very happy now.
Thank you Hotwire for making things right.

Dax W.

FISION CUSTOMER

When I called Friday, Kerah Santiago was very helpful when making my appointment, emailed the confirmation, and apologized for the inconvenience. I called Tuesday prior to my appointment, the guy again very helpful, put notes on the system for the technician. Tech called to inform me he was on his way, and the fix took less than 5 minutes. I was told to call after the service call to get a credit for the five days of no service. That’s when I had the pleasure of speaking to Jo Jo, she’s the only one, outstanding service representative, attentive and human. You got the feeling that she likes her job, and likes helping people. Hotwire may not be the biggest company out there, but for the last five years they’ve been top notch… Keep up the good work.

Roger V.

FISION CUSTOMER

I was very pleased today with the service provided by Harry at Hotwire. He was so helpful and capable and it was so nice to speak to someone in the U.S. I hate calling the other companies that patch you over to other countries where they read off a script and hard to understand. Also, I am happy that Hotwire employs people in the U.S. Thank you Harry and thank you Hotwire.

Emily P.

FISION CUSTOMER

I had a problem with my telephone service through Hotwire Communications. I called customer service and was able to contact our community customer service rep, Serena Gonzalez. I sent her an email and she responded immediately and corrected my telephone service problem.
Helen G.

FISION CUSTOMER

Totally satisfied with order process, wiring, hook up and “educator” follow -up. Hope this level of service continues.

Marvin G.

FISION CUSTOMER

Long story short we had some issues with our business account (our fault not Hotwire’s). Though everyone was very nice… drumroll… MARLENA! WOW!! She took it upon herself to guarantee every detail was covered so we were back running smoothly first thing Monday morning (this was a Saturday). She called back every time she said she would, kept me in the loop through all the twists and turns, and made what looked like an impossible, possible! Thank you Marlena for making our re-opening post-COVID-19 day not only a possibility, but smooth. We could not have done it without you (literally). **We are opening 2 more locations and looking to continue growing with Hotwire services because of how helpful she was.

Emily P.

FISION CUSTOMER

As I am not electronically savvy, I have a true passion for my television. I was having a lot of problems with the connection for My Netflix and Amazon account. The other night it was storming when one of the techs, Adrian Tulloch shows up. He was like a gentle giant. This man stayed in my house until almost 915 at night resetting my router, my television sets, my security system, my cameras, everything. He was amazing as he knew he was dealing with someone who is totally inept technically. To date, he is hands-down the best Hotwire employee they have and he truly deserves a raise. This guy, is truly more than an hourly employee. His workmanship in my home truly showed his passion for what he does and he does it really well. The next day I had a follow up call from his supervisor Kerline Kongal. She was fabulous and understanding.
Thank you Hotwire for a job well done!

KAPLAN A.

FISION CUSTOMER

Rarely do I have a need or opportunity to review TV or internet or camera installations, but in this case I’ll let you all know that the services that were provided to me at my new home by Cedro Morales and his team of outstanding technicians is something that is noteworthy. The Hotwire team, led by Cedro, did an outstanding job in providing me all the technical services needed in this pandemic world. They were within budget, totally familiar with their equipment and it’s potential, on time and very meticulous in terms of the installation of their equipment. Cedro was always quick to answer questions and guide us through the learning process which was greatly appreciated. It’s been a few months since the installation was successfully completed and we remain very satisfied with the whole Hotwire team. 

HARRY H.

FISION CUSTOMER - BOCA RATON

Rudy Regis, a Hotwire technician, visited my home on 5/7/20 to install a eeros router. I cannot say enough about his professionalism and equipment knowledge. Rudy spent 1.5 hours installing the equipment, troubleshooting problems and connecting all my peripheral devices.  It was an absolute pleasure dealing
with him.

ROBERTO PALOMBO

FISION CUSTOMER

“Outstanding service provided by Emmet Frank, Fision Educator. He quickly addressed and resolved all issues and was extremely knowledgeable and professional. Highly recommended!!! Thank you again Emmet
LINDA WRIGHT.

FISION CUSTOMER

“My family and community have had a fantastic experience with Hotwire for the past year and a half. Our service works well, is incredibly fast and reliable. The fiber optic is fantastic and our whole house is wireless, even our cable boxes, without speed or connection issues. When you compare Hotwire with other similar companies in the area like Comcast and AT&T, they surpass in many ways: technology, service, speed and picture quality. I’ve had Comcast and AT&T for TV and internet in the past. They were good and didn’t have any significant issues either but I would undoubtedly select Hotwire over these companies any day.”

MARCUS W.

FISION CUSTOMER

“I would like to compliment Cedro Morales for his excellent professional customer service skills during a trying time with the Covid-19 Pandemic. Cedro patiently listened to my concerns and he promised he would assign a Tech to come out to my home to see what the issue was. When the Tech arrived (Patrick) who did his check on the system my equipment and discovered it was not my equipment so he dug in deeper called in for higher support to run further tests and with-in the hour my system was up and running, not dropping and getting the speeds of my plan. The Tech Support Team ensured the whole community would not be experiencing the same issue and apparently they were, but not after the Tech Support Team visited my home no one in the community are experiencing any issues…My hat goes off to Cedro, the Hotwire Tech Support Team keep up the great work, you all have demonstrated what all good companies can do when they work as Team even in challenging times. Thank you!”

FRANCO TORE

FISION CUSTOMER

“I have Hotwire television, internet and telephone service through my community. I had the faster service than what was offered through my HOA which I paid for. I was having issues with my internet service. I called our representative Mariano Gonzalez for help. He was able to troubleshoot my problem and have it corrected within 24 hours. I am very happy with the service
I received.

LOIS BELAGA

FISION CUSTOMER

“Hilary Cohen is our Account Manager for our community. She is a pleasure to work with and is always attentive to the questions and needs of our residents. She follows up immediately. Hilary is a wonderful asset to Hotwire and I highly recommend her and Hotwire as your service provider.”

SHELLEE G.

FISION CUSTOMER

“In dealing with Hotwire was somewhat difficult and I couldn’t get the answers I was looking for until Cedro Morales got involved. I was more than happy dealing with Cedro and he helped out perfectly and either solved issues or pointed me in the proper that were related to not HotWire issues. It was a pleasure dealing with him….”

RICHARD POMMET

FISION CUSTOMER

“Crystal Jshomback does a tremendous job satisfying customer needs at Harbour Ridge. She does whatever it takes to get the job done.
Thanks Crystal.”

RICHARD POMMET

FISION CUSTOMER

“With the help of Mariano Gonzalez and Anthony Daly, our internet was repaired within 16 hrs of reporting our internet outage. My family and I would like to commend Sean Flood, tech, for coming out during the COVID19 pandemic and got our internet back running which allowed my physician husband to continue practicing via telemedicine. Hopefully, we will not have any further internet issues in the future. Thanks for helping us at this difficult time.”

MADRE

FISION CUSTOMER

“My manager, Heidi Dalton and I spoke with Cody regarding my problems with my iPhone and my iPad and my internet problems. Cody showed total knowledge of my problem and patiently walked Heidi and me through the steps and solved my internet problems. I am most grateful for his knowledge and thoroughness regarding these issues.”

RANAMARY VITHA

FISION CUSTOMER

“It was a pleasure dealing with Shonda M. from Hotwire Communications. She was able to effectively solve my issue ,both efficiently and pleasantly. It’s always a relief to deal with competent people. Not only did she help me with my problem, she followed up to make sure everything was running smoothly. She has a great work ethic.”

PAULA TAFT

FISION CUSTOMER

“A friend was experiencing some technical issues and the kind folks at Hotwire went above and beyond our expectations to alleviate and remedy the situation with lightning speed. I can’t give more than 5 stars, but they are certainly a 10 in my book! A++++++”

JOAN HARTSON

NON-FISION CUSTOMER

I just have a conversation with Hotwire (Fision) Customer Service Agent(Manager) Fernando Perez. I gave him a Superior (5Star) rating Because he was able to answer all my concerns in a patiently and timely manner. A very attentive Agent, I will recommend him for future references.

ANDRES MATIAS

FISION CUSTOMER

“I have had Hotwire in my community for the past 2 years, I was not super excited when they first came in because let’s be honest who likes change. But after now having them for over 2 years and during this time of COVID-19 I can not thank my board enough for making this change. Having fiber in our neighborhood has allowed us to all work from home/kids going to school from home with NO INTERNET ISSUES! The customer service is exceptional, Hilary Cohen and Shannon have been such a pleasure to work with”

GREG BRIM

FISION CUSTOMER

“Hotwire has been great. Much faster, more consistent and reliable service than Comcast. Very happy, satisfied customer.”

ADAM COGLEY

FISION CUSTOMER

“This company is amazing. They have delivered everything they have promised. Adrian was our technician and he was fabulous. He was professional, knowledgeable and efficient. Our service was up and working in no time. He was so courteous and took the time to explain everything. The surprise was a follow-up call from Cedric. He wanted to know if everything was ok and if our problem was solved. Wow what company does that?”

SALLY FINK

FISION CUSTOMER

“I’ve used Hotwire at 3 of the new developments I’ve opened and had nothing but a great experience. This most recent new development I’m at now has been the best one yet. Thank you to Rafilee and Cesar in South Florida for being a part of one of the best experiences.”

ALBERTO A.

FISION CUSTOMER

“Cody Cunning was so kind, professional and knowledgeable. Thank you for providing wonderful service. Stay safe and be well! Joy and Joe Glass”
JOY & JOE GLASS

FISION CUSTOMERS

“I have had the pleasure of working and meeting with Cheri Lowe on several occasions. I have paid attention to the change over because my office is in my home and I have major files going back and forth for my development business. Cheri was helpful in the beginning and later if I had issues I went straight to her. Also had a couple of TV issues and Cheri took the time to assist.
A class act!”

FRANKLIN W.

FISION CUSTOMER, Palm City, FL

“We have had nothing but a great experience with Hotwire. Kerline who is our account executive is wonderful. The communication and customer service have been top notch. Kerline is very personable and gets everything resolved quickly.We appreciate all our Hotwire technicians as well. Many thanks to Hotwire and their team.”

TAMARA T.

FISION CUSTOMER

“I typically don’t write reviews however Hotwire and their team have done an outstanding job.  Owning a management company in Jupiter, we have worked with Hotwire and specifically, Shannon, in changing cable, internet and phone services to Hotwire.  The transition went significantly smoother than expected and the communities, Boards and managers are happy.  This is thanks to the attention and responsiveness of Shannon and her entire team. I continue to work with them and would recommend them to any community considering a change.”

JOHN T.

FISION CUSTOMER, Jupiter, FL

“We have had hot wire in our condominium for at least 4 years. They are 1000% better than our previous Cable Provider. Their service is outstanding and respond exceptionally quickly for repairs, usually having someone on property within 24 hours… I  was a member of our Association’s Board of Directors and was appointed to chair a ” telecommunications committee” in researching and recommending a provider for the 229 units within our building. We were highly selective and critical in our analysis regarding product and service. We made the best choice and have never regretted our board’s decision to select Hotwire Communications as the provider of choice.”

BOB B.

FISION CUSTOMER, Fort Lauderdale, FL

“I would like to give a very positive review for Hotwire, especially our Account Manager, Hilary Cohen.  Hilary has been the most helpful and contentious account manager.  All of our dealings with her and Hotwire Customer Service has been outstanding.  I highly recommend Hilary, with her knowledge and abilities as well as her kind and helpful nature.  She is always there when called upon!  We appreciate all the hard work she has done for our site and we recommend Hilary highly.”

JEAN V.

FISION CUSTOMER, Jupiter, FL

“Crystal is a 5 star service provider! She goes above and beyond to get our Members fully operational. She doesn’t let any obstacles get in her way.She does all of that and so much more… with a contagious smile! She has become an integral part of the Harbour Ridge community. She has been our Hotwire representative for 3 years and we look forward to having her on site for another 7!”

SHIRLEY S.

FISION CUSTOMER, Harbour Ridge

“I called customer service because my WiFi, Phone service, Internet and Television all stopped working. Spoke with Lashelle who was sooo nice and she tried to get things working again to no avail. Put in a ticket for the technician to come to my home. She elevated my problem, and Adrian and Owen came the same day, which was such a blessing because all my service was out! Talk about knowledge guys? They were the best!! There wasn’t anything they didn’t know! They got ALL my service up and running again in no time!! I give both guys A++ for their knowledge, professionalism, and courtesy!! Thank you all!!”

NANCY T.

FISION CUSTOMER, Pompano Beach, FL

“I called Hotwire for help because my service had stopped working. How fortunate that the person who answered my call was Scott Goodman! Scott professionally diagnosed the problem and arranged for a technician to come and solve it. Within a short period of time the Hotwire tech arrived and restored my TV, Internet, and Phone Servlce. Scott Goodman, the quintessential professional, even called to check that all was OK.”

PEG P.

FISION CUSTOMER, Elkridge, MD

“Our community Broken Sound Club switched to Hotwire communications several years ago and we couldn’t be happier. Rob DeCastro at Hotwire is our initial point of contact with the company. He is friendly, personable and very conscientious. He was quick to respond to any concerns and answered all our questions. The company is also easy to deal with and reach by phone or email if you prefer. They even have a dedicated Hotwire office inside our community! “

RANDALL R.

FISION CUSTOMER, Boca Raton, FL

“I had an interaction today with Rubi, a Hotwire representative for our community, who provided a great experience, and responded to my needs in the most professional, fast and cordial way possible.  He was a gentleman and a scholar! I am very satisfied with Hotwire Communications, the way they have trained their employees to take care of customers in a very personalized way.  Our community clearly made the right decision in opting for Hotwire for our digital communications needs. Thank you very much! “

CHRIS A.

FISION CUSTOMER, Jupiter, FL

“I truly enjoy working with Fernando Perez, Account Rep, and Freddy, Technician, in the Jupiter, FL area. They are a pleasure to work with and when I have an issue in our Community, they are always responsive and get results immediately – with no excuses. I hope they continue in their present capacities with Hotwire because if we had to work with anyone else, I believe their replacements could not fill their shoes. Keep up the great work, gentlemen!!”

NANCY P.

FISION CUSTOMER, Jupiter, FL

“Our community has had Hotwire installed for almost 2 years now. During the construction and install phase there were minor issues, but we expected that for a community of 832 homes. Since then, Hotwire offerings and services has continued to improve and are now rock solid. I believe a major contributing factor to Hotwires’ success in our community has been through the unwavering support of our account manager Cheri Lowe-Hardy. Our residents have called Cheri at 7:00 am and as late as 8:45 pm seven days a week and she has answered the call. Her steady calm demeanor and customer services skills are second none.”

TIM G.

FISION CUSTOMER

“Hotwire is great. Internet so fast, great picture quality. So glad I live in a community with Hotwire. Thank you Shannon for helping me get my service set up. You and your team are awesome. Thank you!!!”

JON M.

FISION CUSTOMER

“We have had a great experience with Hotwire Communications!  They provide our phones and internet for our office.  They also provide cable/internet to our residents in our rental community.  Good service.  Kerline is our account rep and she is AMAZING!  She is a service oriented professional that is always available for us. She goes above and beyond for us regularly.  The service techs are friendly, knowledgeable and timely. We have had good experiences with customer service and IT reps as well. We love Hotwire and would not hesitate to recommend the service to others!”

JOYCE H.

FISION CUSTOMER, Deerfield Beach, FL

“We have been users of Hotwire Communications services for more than seven years. During that time, we have had excellent reception on our tvs and the internet service has been continuously fast and good. Their customer service is always timely and if there are any problems, they are quickly resolved by Serena Gonzalez, our account manager. All in all, we are pleased with our plan.”

NORMAN M.

FISION CUSTOMER, Lake Worth, FL

“Dear Hotwire, I can not say enough about how pleased I am with the great service Hotwire provides me. With the virus limiting people’s ability to travel, we are doing more and more of our work over the internet and we are doing it without seeing any degradation in service quality. Most of the time our work is just web access and emails, but there are usually a couple of zoom meetings each day, one day we even had three Zoom meetings running concurrently and your Hotwire network came through without a problem. While others on Zoom calls complain about sound and video freezing, we know the issues are at their side of the session because with Hotwire there never bandwidth problem on our side. Thanks Hotwire.”

BARRY FRANKEL

FISION CUSTOMER

“I never write reviews but I feel like Hotwire Communications deserves the upmost respect. My community experienced a power outage or a interruption in the service provided by Hotwire Communications last week. I called them on Saturday to explain my frustration and by Sunday morning they had two technicians come out one of which was a supervisor. During this unprecedented time with the coronavirus I have been especially nervous with people coming in my house. They made me feel really comfortable and told me that they change their gloves and masks every time they enter a persons house. I would like to give a special shout out to Jason. He was at my house for a little over two hours just to make sure my system was working properly and I was getting the speeds on the Internet that I was paying for.”

MICHAEL C.

FISION CUSTOMER

“We had a wonderful experience with Hotwire. Our internet service was sporadic, and when streaming shows, it would lose connection and stop. Fritz came by, looked at all of our connections (not just the TV connection), knew what to do, and solved the problem very quickly. His knowledge, kindness, and ability to get the problem resolved is fantastic! Serena Gonzalez, our community’s Hotwire representative, called shortly thereafter to see if the problem was resolved and if we were satisfied with the resolution. What a great team! Hotwire Communications is the best! Thanks so much!”

MARION W.

FISION CUSTOMER

“Our Homeowner’s Association has Hotwire as our cable and internet provider. We changed a few years ago and we have saved money making this change. We do appreciate the exceptional customer service from our account representative Hilary Curry, and we appreciate all the customer service reps and especially cable technicians who show up on time, who provide real-time followup on arrival and who are gracious and helpful. During this health crisis, Hotwire has even provided additional free channels for a month, knowing that all of us are stuck at home. Thanks to Hotwire and thanks Hilary for your good work!”

GAIL C.

FISION CUSTOMER

“Our community have been using Hotwire for cable, phone, and internet for the past 4 years. I have been extremely happy with the service, and I can count on one hand the number of issues we had. At time they will schedule you few days ahead but I always get a call before and a tech come to resolve the issues. In these Corona days Hotwire added Showtime and other 18 premium channels at no extra cost, my family and I get great deal of use out of it. Recently I had some billing issues that were not resolved in a timely manner. I approached my community rep Kerline Kongal and within a matter of a couple of hours the issue was resolved (Thank you so much, Kerline). They are here to help you and doing it willingly, do not hesitate to call on them in need. Kudos to Hotwire, please continue the great job”

HAIM P.

FISION CUSTOMER, Boca Raton, FL

“Hilary Cohen has been an outstanding account representative for the residents of Old Marsh Golf Club. She quickly handles requests, helps solve problems, and will find answers to any question that staff or homeowners may have. Hilary is proactive with information that may be of use to the community and is always gracious and professional in all situations. To have someone you can actually speak to, or who will answer an email right away, is a rare treat in business these days. Hotwire is to be commended for providing this above-and-beyond service to their customers.”

DEBORAH P.

FISION CUSTOMER

“We have had a great experience with Hotwire Communications! They provide our phones and internet for our office. They also provide cable/internet to our residents in our rental community. Good service. Kerline is our account rep and she is AMAZING! She is a service oriented professional that is always available for us. She goes above and beyond for us regularly. The service techs are friendly, knowledgeable and timely. We have had good experiences with customer service and IT reps as well. We love Hotwire and would not hesitate to recommend the service to others!”

CASCADE L.

FISION CUSTOMER

“Hotwire is number 1 as far as I am concerned. I am the HOA president of my community and can’t get over how helpful they all are. A special shout out goes to Fernando Perez my hero who responds immediately to my email and calls and texts. He even responds on weekends. Bravo Hotwire for having employees like Fernando.”

ROBERTA L.

HOA PRESIDENT

“Just wanted to let you know that I have had an excellent experience with Ms. Marlene Collazo, Account Manager for our Trump Hollywood. We were upgrading our Sky Unit 3402’s six TV cable boxes as well router for 250 mb WiFi. Hotwire service team was helpful for cable box upgrade but for five trips it seemed we were not getting anywhere with the higher WiFi speed.

Hotwire got me into touch with Ms. Marlene who really stepped up to the plate and helped resolve the WiFi issue for us. She was very polite, helpful and truly professional, I really appreciated that. It was evident she knew the layout of our tower well. She explained what router(s) we needed, how many, and location where they needed to be placed. We are good now!”

BOB DHIR

FISION CUSTOMER, Trump Hollywood

“Cody had been amazing as our Account Manager on top of the fabulous service Hotwire provides our community. As a Community Association Manager of over 20 years in the biz this has been a true pleasure in working with this vendor from building out our new fiber optic network to the handling of issues once it was operational. Could not do it without Cody and his can do attitude to make sure our residents get only great service.”

TANA C.

COMMUNITY ASSOCIATION MANAGER, Delrey Beach, FL

“Fabulous service. Adrian was our technician and he was so wonderful. He was professional and his knowledge made us feel confident that he could fix our problem…and he did. He also explained our issues so we could understand. The surprise was a follow-up call from Cedric to see if we were ok and if they could do anything else for us. He was truly concerned about our service. At a time like this it is appreciated. So glad Hotwire is our company.”

STEVEN F.

FISION CUSTOMER

“I will always be grateful to Serena Gonzales, our communities Hotwire Communications Representative, and to Hotwire Communications for quickly and professionally rectifying a service issue enabling my internet, phone, and television service to be restored during a time of National Emergency due to the Coronavirus Pandemic. At a time of uncertainty is very encouraging to find competent, professional people and companies that stand up and meet the challenges we face. I will always be grateful to Hotwire Communications and Serena Gonzales for making our work at home, shelter in place situation, workable.”

WILLIAM D.

FISION CUSTOMER

“I just moved to Miami from San Diego. I spent hours calling competition, thinking I could get a better deal. […] was ready to set me up, after they hit on my credit! But they don’t service the building and didn’t even know it! My service man was so professional, neat, clean, respectful, clear in explaining, and even set up my headphones, which would have taken me hours! Also, in speaking with the reps on the phone, they too were respectful and professional. Happy to be on board!”

PAULA W.

FISION CUSTOMER

“I was helped by Jade in customer service. My TV was not working, all of a sudden no picture, and together we were able to figure out how to fix things. Great service over the phone. Doesn’t always happen.”

JOHN F.

FISION CUSTOMER

“Our community (Cascade Lakes) had a mini blackout late this morning, and the internet, phones, and TV went off. I tried rebooting, but nothing worked. I found our customer rep’s number (Serena Gonzalez) and called. She picked up immediately, was able to diagnose the problem in no time, corrected the situation, and all is well in the Spooner household. Many thanks for your prompt professionalism.”

KEN SPOONER

FISION CUSTOMER, Cascade Lakes

“Beautiful what Hotwire does for the communities that they serve! Let alone the internet speeds that they deliver in this of increased usage. Hotwire has the bandwidth you need to run a whole family at home, running multiple devises. If your community is still in the Stone Age, get with your HOA and make a change.”

ROY SHAPIRO

FISION CUSTOMER

“I would like to give a special thank you and commendation to your technician Ramon who took great interest in helping and solving this problem that actually was an emergency for my wife; also my thanks to the Fort Lauderdale manager that contacted me this morning and promptly solved a final glitch. I should add that Ramon have been following to make sure all is working well. Again thanks to all.”

ABEL AURA PRIETO

FISION CUSTOMER, Vizcayne

“I want to commend Hotwire on the great service and job your people are delivering here at the Gables Marquis Condominiums. From the Account Manager to Service Techs, Hotwire has demonstrated excellent responsibility for the quality of services at our property.”

JOSE QUINTANA

PROPERTY MANAGER, Gables Marquis Condominiums

“Your onsite team is doing a fantastic job. All of the 16+ techs are working together in perfect synchronization, doing a great professional installation job in all of the units and most of all act extremely professional around my residents and staff. “

STEVEN ZAMORA

MANAGER, Beach Club of Hallendale

“I have been especially impressed with the continued help and support from our Hotwire team following completion of the project. It’s been a full eight months since Hotwire “left the building”, but our team leaders have consistently reached out to us to assure our satisfaction.”

CATHY ALLEN

GENERAL MANAGER, Broken Sound Master Association

“Huge kudos to Michael for getting our Wi-Fi up and running. My wife is a nurse and depends on our service a great deal. Michael made a very timely call today after it was determined that our service could not be restored remotely. He was extremely thorough in his efforts and everything is working great again.
Thanks for a job well done!”

Bernice & Dan

Resident, Buttomwood West

” Yesterday I had an additional box installed. Our schedule is very hectic, and we had to be present. My compliments to your handling of this installation. Special thanks to the installer, Rohan Spaulding, who went out of his way to accommodate our schedule, and did an amazing job in installing the box considering some of the challenges in our home. He was very very good and extremely professional. Chuck

Resident, West Palm Beach

” We appreciate the service call today in our home. We cannot thank all of you enough. Derek Wright came to our home this afternoon made quite a few corrections. He was extremely professional and very knowledgeable. He was also anxious to answer our questions about our service which will DEFINITELY help us so much on a day to day basis. This is extremely helpful.
Our television viewing is much more user-friendly this evening.
Sincerely,”

Barbara S

Resident, Boca West Country Club

Just wanted to send a very satisfactory review for Maureldy Perdomo today. He did a wonderful job adding equipment and fixing a fax line problem I’ve been experiencing for a while now. He also checked the health of our internet system and was able to spend time right away to answer several questions I had.

I am very happy with his time, knowledge and service today….he did outstanding work for us. Thank you so much Maureldy!!”

  Ryan R

Resident, Santurnia Lakes

“Thank you Hotwire….we are thrilled!
Came home from summer vacation today, to find that our TVs, phones, and internet, were not working. Called your office at 4 pm (on a Saturday), and was promised that a technician would be to us within 2 hours.
Derek arrived and the rest is history! Not only was he personable, and knowledgeable…he also promised he would not leave until everything was working perfectly. And that is exactly what happened. And all with a smile!
We are so impressed. Please extend another Thank You to Derek….and congratulations to you, for having such a terrific employee.
Gratefully,”

Susan & Ken

Resident, Four Seasons Parkland

I just wanted to share with you how invaluable your technician Claudio has been to me. I have Macular Degeneration and therefore have a very difficult time with anything mechanical. Claudio is always responsive with a smile, even after hours. I am writing today because my daughter is here and can type for me. I wanted to see photos of my family from her computer on my large screen and he once again helped me immediately with such a warm and generous attitude. He is very special and I am very appreciative.

Sincerely,” Miriam M

Resident, Sinai Residences

“We recently had our cable changed to Hotwire from Comcast. It was quite an ordeal because there was so much wiring to be done and televisions so far from the source. Very frustrating and time-consuming with days of having technicians who had limited and poor results. Then Ernesto came by. He is amazing! Even though we had been told we could no longer have reception on all our televisions (including the one we watch most frequently), he figured out a way. He was determined to make everything right and was not about to give up. Not only did he have determination and great technical expertise, he was unfailingly cheerful and friendly. It was a pleasure to have him in our home. Ernesto is a great ambassador for Hotwire.”

Susan N

Resident, Quail Creek Village

“I would recommend Hotwire and your dedicated team members to any community looking for a system to carry them into the future. I look forward to working with you again very soon and wish you nothing but success with your company.”

MICHAEL MORGAN

EXECUTIVE VICE PRESIDENT, Hawk-Eye Management, Inc.

“Too often, too many people write too many letters complaining about too many incidental issues. I, in turn, prefer to write letters telling how my interaction with your people came out a real winner. Arriving in Boca for the first time this season; I attempted to test Hotwire and my TVs. They (all of them) did not function. I placed a call to Hotwire and I was connected to Samuel Smalls –  a most pleasant sounding person who seemed to know how to talk to a dissatisfied subscriber. He walked me thru everything and my TVs are operating properly. The best part is the way he handled the situation. I have one set that does not have a box and he set up an appointment for a service tech to come to my home. On a scale of 1 to 10, he was at least a 13.
This morning the doorbell chimed and a Hotwire tech was at the door. I explained the problem and with patience and knowledge, he explained the situation. He, as was Samuel, was courteous, helpful and most willing – his name is Derek Wright.
Thank you for two outstanding people from Hotwire.” Alan M

Resident, Boca West

“I hope that you know what an outstanding technician you have in Derek Wright. He has been in my home on two occasions for help with my Hotwire installation. Each time he has really impressed me with his knowledge and unusual ability to explain to my wife and I how to use your new service.

He has taught us how to use our computers and TV more effectively and efficiently. He is patient, is a good listener, answers any questions clearly, does not rush you so he can run off to his next job, makes absolutely sure that you understand his explanations before moving on to another question or issue, and is thorough. And, by the way, he is also most courteous and has a disarming demeanor.

Derek is everything that an employer would want in someone representing a company in the field. You would be well advised to consider him whenever you see a need to apply high-level technical and interpersonal skills.

Cordially,” Dr. Saxton

Resident, Boca West

“We recently had a home call for problems with our cable service. We wanted to express our extreme satisfaction with the Hotwire technician that came to our home Rohan Spaulding. He came prepared with all equipment needed and was able to correct the streaming problem we were having in our home. He showed knowledge of product and equipment put us at ease with his professionalism and patience explaining what was going on and how he could correct the flow of signal from box to box. Rohan will excel in any position he aspires too because of his desire to do any job complete and correct.

Sincerely” Dr. Turetsky

Resident, Miami Beach

“Rohan Spaulding arrived at my home and was friendly and very enthusiastic. He acted like my cable problem was very important and he was going to get it fixed. He was presented with several challenges to get to the finish line. He persevered and got all our televisions back to working order as well as the phone. My husband had a big smile on his face when he said good-bye to Rohan because he would be able to watch the Yankee game tonight!

Sincerely” Sally & Robert K

Resident, Woodfield Country Club

“I am writing this letter regarding Adam Lender, one of your Hotwire employees. He is one of the most impressive young men I have ever encountered, not only because he is so very knowledgeable about your products and how to navigate through all issues presented to him, but also because of his wonderful and caring personality. His display of patience, especially to me, as a senior citizen in need of much technical training, is beyond perfect. He made me feel that I was indeed, capable of learning how to deal with my television and accompanying products and programs.

I was introduced to Mr. Lender through a neighbor who works for your company. I had a technical issue and needed assistance. My neighbor connected me to Mr. Lender who went out of his way to solve my complicated technical issues.

And, most recently, I again had to contact Mr. Lender to assist me with my inability to tune into Netflix and Amazon. Since he was unable to help me in person, he suggested that we navigate through this issue using FaceTime. And it worked!

I cannot give enough accolades to Mr. Lender. He is a great asset to your company and I am certain that he will go far in his career. Such a hardworking, knowledgeable and personable gentleman is hard to come by. Thank you for hiring him.” Helene K

Resident, Valencia Shores

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