Hotwire Communications is an Excellent company! The service has been Amazing! I have lived and worked at two properties that provides Hotwire for their high speed internet and cable and have never had any problems with my internet connection or cable. My husband works from home so we require internet for work and personal use and i have to say this has been the best experience we have had with an internet provider! From start to finish from activating our account to returning our equipment and any help needed in between Hotwire has been very helpful. In particular a gentleman by the name of Kory Robinson who represents the company has been a huge help! He is very friendly, knowledgeable and has gone above and beyond anytime ive needed assistance. Whether i have personally needed help or one of our residents has needed help Kory is always persistent, accommodating and reliable. Kory has truly been outstanding to work with! I am so grateful and I would definitely recommend Kory Robinson and Hotwire Communications to anyone! Thank you for all that you do! You are truly appreciated! -Traci Shiller
Traci Z.

GOOGLE| September 16, 2020

Hi Five to Serena Gonzalez for great service! Whether it be a Board request or resident request she has provided me with a response and resolution within a short time. Frustration is kept at a low due to her assistance. Having a personal representative you can count on means a lot to any Manager with all our daily requests. Thank you

Cascade I.

YELP| September 16, 2020

My experience with Hilary Cohen as my account manager has made me really happy as a Hotwire customer. There were a couple of times I thought about leaving given problems I had, but her exceptional customer service makes me want to stay. Thank you Hilary for the over the top customer service and access. Your communication is phenomenal and I am so lucky to have you!
Michelle R.

GOOGLE| September 16, 2020

We have had nothing but the best experiences with Hotwire Communications since the day we started talking with them about installing in our community! Both their internet service and video service are exceptional, as is their customer service. Our Hotwire liason,Fernando Perez, is accessible,communicative,and caring. After years of suffering with another provider, we are now a happy community.
Lisa S.

GOOGLE| September 16, 2020

Serena has been most helpful this past few weeks with continued support with resident issues with phones and call waiting. She has not only had the problems fixed, she has communicated with me as the Manager. Serena is always available or returns calls or messages.
Cascade Lakes

GOOGLE| September 16, 2020

I spoke with the Account Manager Kerline Kongel who resolved the issue immediately. Kudos Kerline!!!!
Jacqueline B.

GOOGLE| September 16, 2020

After a quick black out recently, our community had about 10 homes effected w more than hitting the reset button to get cable/internet back on line. Shannon Stephan, Rubi Garcia and their team did spot-on, A-1 response and service…. They were quick to identify the issue, and kept in communication until it was resolved – which was within hours that same day…. Bravo.

Tricia O.

YELP| September 16, 2020

I was so frustrated earlier today..both the Broken Sound number and the 800 Hotwire number kept me waiting for over 10 minutes each. Just as I was about to give up about an hour later after unplugging everything in sight and doing all the tricks I tried once more and the nicest young man, Cody Cunning, answered right away and he listened to my (not happy) complaint. He was so nice and set up an appointment for Friday morning with a service person. Then he said he would try to reset the box from the office. It took just a few minutes and the whole thing worked perfectly. He was so helpful and competent. I will cancel the service man when everything works ok for 24 hours. Thanks!

Antoinette F.

YELP| September 15, 2020

From a property management perspective, Hotwire has been great. They are very responsive when residents need any services. I personally work along side Hilary C. as our account manager in PBG and she is always very accommodating and portrays great customer service skills.

Megan W.

YELP| September 15, 2020

Emmet Frank was a fabulous teacher. I learned so much. Thanks Emmet. He was very through and easy to understand.

Joan T.

YELP| September 15, 2020

Ronnie Duncan has the patience of a SAINT!!!! Does a great job.
Best ever! 
Carol F.

GOOGLE| September 14, 2020

Top to bottom great sense of urgency during these times. Raul was fantastic and definitely demonstrated skills everyone looks for in the service industry. Thank you!
Knny R.

GOOGLE| September 12, 2020

Ronnie is patient and makes sure I understand everything. It’s a pleasure to work with him. I rate him an A+
Carole W.

GOOGLE| September 12, 2020

Accessible, Consistent, High-Speed Internet is an absolute must in our house! Being a Director in the Cloud Unified Communications business myself, I was highly impressed with Terrence Moore at Hotwire Communications. He demonstrated to me, what the benchmark of a true Customer Experience should be based upon. He quickly identified the unique situation my family was facing, illustrated technical competence of a seasoned professional to resolve our situation. He was simply outstanding. This is my first (1st) Yelp recommendation ever. We are very proud to have Hotwire Communications as a part of our family points out of 5.

Jim C.

YELP| September 12, 2020

I rarely write a review but I need to point out 3 SPECTACULAR people, Damian Smith, Jules Paul and Hakim Sylvester-my home had numerous problems, these 3 individuals went over and above collaborating to determine and diagnose the issue with my internet, TV and phone. They spent numerous hours in my home and their offices until they got to the bottom of the issues and corrected everything. They always had a smile and understood the importance of the internet as we all work from home. Damian , Jules and Hakim you are the Hotwire Dream Team– Thank you soo much for all of your help and kindness.

Debbie W.

YELP| September 15, 2020

Paul Monplaisir is the technician Hotwire sent to handle our TV issues. He is a professional, competent individual with a “can do” positive attitude. He resolved various problems in short order and Hotwire is fortunate to have someine of his caliber on their team. Happy to give five stars on this call.

Norman G.

YELP| September 15, 2020

Many thanks to Ronnie Duncan and Jessica Montero! They turned a miserable Sunday into a wonderful day! Customer service and genuine professionalism that was second to none.
Mike B.

GOOGLE| September 12, 2020

I received a great professional punctual service from Denis Lara. If all your employees are this way, you guys have a winning team.

NYCartel

YELP| September 12, 2020

I just want to say I’ve been dealing with Hilary from Hotwire and she is a great representation of the company . She always answers my calls and has someone out within a day or two . She takes a personal Interest in her customers – I tell my friends they should switch to Hotwire if they can . The technicians are knowledgeable and Hilary always keeps in touch with me – I can’t say enough about her customer service . Hotwire is a first rate company in product , customer service and making me feel part of the Hotwire family :))

Phyllis P.

YELP| September 12, 2020

 I finally was connected to the most patient and knowledgeable customer service agent…….. Her name is Veronica Anthony and stayed on the phone with me the entire time until the issue was totally resolved.. I would high recommend Veronica as she is the very best! She even checked my records and found out that I had never received the voice remote, so she made arrangements to have one delivered today. Thank you Veronica!! You are a star!

Carole D.

YELP| September 11, 2020

All my services went down so I called customer service and the soonest they could get someone was the next day. My friend told me to call Jules who is our rep for our country club and he would get us a technician on the same day. I called and he delivered, he even followed up a few days later to make sure my services have been working. Providing great service so far.

Jerome K.

YELP| September 10, 2020

A terrific tech brought new remotes to replace old ones. He was efficient, super polite and I hope he’ll be the tech for Las Verdes from now on. Wish I’d asked his name. Give him a raise.😁

Carla C.

GOOGLE| September 9, 2020

I am writing this review on behalf of my mom, who lives in Boca Raton, who asked me to write the review. She was helped by Technician Harry Norton. She hasn’t stopped raving about how positive her call was. She said that all of the people at Hotwire are nice, but this guy was “the nicest”, so far beyond. Apparently her lights had flickered (an electrical spike?) and she lost all service (TV, phone, etc.). Harry was “excellent”, “so patient”, “he walked me through everything and stayed on the phone with me to make sure that all service was restored”, “he was super” (and she goes on, but there’s only so much space here). Great service deserves to be recognized and commended. And it’s clear to me that my mom got better than great help. From everything I’ve heard, he deserves 6 points out of 5.

Lennert G.

GOOGLE| September 8, 2020

I had a problem with a small charge on my bill only one time in several years, but Haily A. – at the Hotwire Communications tech. dept took care of the issue right away, and was so polite and kind. Great Cable Service Provider from Hotwire Communications for our Internet and TV connection.

Sheryl B.

YELP| September 10, 2020

I have been managing many properties in South Florida for more than 10 years. The properties with Hotwire services have been satisfactory and I would specially mention that Fernando Pérez, an account manager is wonderful! He always answer and address any matter very quickly and solve anything with very high efficient! Very efficient, very proactive and professional!

Elaine C.

YELP| September 10, 2020

I am the Director of Secuity of a large residential gated community in Palm Beach Gardens and I am extremely satisfied with the customer service they provide to all of our homeowners. Their in-house techs and JoAnne are great and their Account representative Hilary Cohen is outstanding. Ms. Cohen is always there to assist our community and our securities team special needs at all times. I could not be happier as a client. Thank you Hotwire.

Fred C.

GOOGLE| September 11, 2020

I had a issue with my internet router and Mr Fernando Perez promptly helped and assisted me to repair. He was great. Thanks

Marcos Z.

GOOGLE| September 10, 2020

I just finished a 45 minute webinar tutorial hosted by Emmett Frank of Hotwire Communications and it was terrific! Hotwire is the new service provider at our condominium and the tutorial was to teach us about all aspects of our new TV service. He did a very comprehensive job walking us through all the buttons on the remote, what their function was and enabling us to understand all the features and capabilities available. He went through recording and all the resources available on the DVR. He also showed us all the features and capabilities of the My Fision app, which contains quite a lot. Kudos to Emmett and Hotwire for this well done and well presented webinar/tutorial!

George W.

YELP| September 9, 2020

I had Hotvwire come to Gilbert’s home in Fairways at Boca lago to install new wires for service, at exact time of appointment Grigoriy, Samir, Jesus showed up like the 3 Musketeers, they did a wonderful clean caring job and worked in attic for 3 hours , they were terrific and great attitude, Well coached men,good job “Hotwire “.

Declan M.

YELP| September 7, 2020

I just want to say thank you to our Hotwire Technician Brad! When I first moved here I had a technician who literally took their sweet time. I caught this man playing video games on his phone. He ended up not installing my service right which led me to have to wait 2 more weeks. It was terrible. Anyways, a year later I requested for some work to be done. I was kind of nervous about getting a technician like the first, fortunately we got Brad! He’s been more than on time to all of my appointments, he’s very professional and he makes sure he gets the job well done! He’s had to come out twice! He’s truly amazing and I hope you guys recognize him! He gave me hope for this company after all my hope was destroyed from the first technician.

R0c0co.

GOOGLE| September 4, 2020

I wanted to comment on the representative, : John Johnson, you sent to review the problems we were having with our system. John was very professional and knowledgeable and repaired all the problems we were having. It was a pleasure to have him in our house and would commend him to anyone who has technical problems

Howaard S.

YELP| September 4, 2020

Kellyse was attentive and helpful and creative in solving a problem we had had for 2 weeks! She covered all of our issues very thoroughly. What a pleasure it was having her help me.
Sally & Steve C.

GOOGLE| September 4, 2020

This past Monday and Tuesday I lost my cable and internet for a day and a half. I called Hotwire several times in the past day and a half and was told that there was a power outage in Mallory Creek. I was told that there were people working the the neighborhood and I didn’t see a truck at all. My HOA Manager Brenda contacted Rubi Garcia from Hotwire. Between Brenda and Rubi they had me up and running in a matter of hours. Rubi walked me thru rebooting the system and tried everything over the phone to get me running. Afterwards he had a tech come to my home within 2 hours. He called me after Brenda gave him my number, and followed through all the way to the end. I wish the people that answered the phones were as helpful as Rubi Garcia

Benji K.

YELP| September 3, 2020

I rarely post but want to recognize Vania Bocage in the customer service area for the patient and efficient service she provide me yesterday when our wifi connection needed to be restored. Thanks Vania

Paul M.

EMAIL| September 3, 2020

Generally, I do not do reviews here. Yet, I must comment on the great service given by our Hotwire account manager, Alejandro. There were multiple issues with the phone system at my company when Hotwire did an update to their system. We had some challenges to say the least. Who helped save the day was Alejandro. Although he was off the clock when more issues surfaced, he responded quickly to our texts, and followed up on all the issues until resolved. My opinion, Alejandro, does a terrific job for Hotwire – wish some of the techs were as responsive

Lydia O.

YELP| September 1, 2020

Hotwire oversees the cable and internet at one of the properties I manage. They are awesome! Our account manager, Kerline Kongal, is always on top of everything. Emails are answered right away and there is always an open line of communication. In her absence I have also dealt with Fernando, who is also awesome. Overall we are very satisfied with their services and would recommend them to anyone looking for association or apartment bulk services

Idela E.

YELP| September 1, 2020

I want to commend several individuals of the Hotwire staff. Serena Gonzalez, Anthony Daly, and Sean Flood. Serena coordinated a meeting at my home to resolve an out of service dial tone issue. I was most impressed by Sean Flood, who immediately identified and found the problem, His expertise, knowledge and communication skills are exceptional. Sean fixed the problem quickly. Anthony Daly was also very knowledgeable and gave me a comfortable feeling that the problem would be rectified. All three were most pleasant and certainly add competent value to Hotwire Communications. Kudo’s to you all !!

Lydia O.

YELP| September 1, 2020

Ronnie’s efforts which I believe is his unparalleled manner in my opinion he went above and beyond in helping me get my tv service. Jessica was equally so. We at Frenchman’s Creek are fortunate to have them working exclusively for us! 

Norman A.

GOOGLE| August 31, 2020

We are so lucky to have our own Hotwire office located in Harbour Ridge. But, we are truly blessed to have someone like Crystal Jshombach working in that office. As a long time member in the community, as well as a Realtor who works within the community, Crystal never fails to come thru when we need service or have questions. Always cheerful and polite, you can feel her smile coming thru the phone when speaking with her. Thanks Crystal for all you do! You’re the BEST!

Gwendolyn D.

GOOGLE| August 31, 2020

We had Shawn at our house with Mucio for most of the day installing Hotwire and they were wonderful! Our service is so much faster and so easy to use. Thank you.

Debi F.

YELP| August 28, 2020

Just to commend Julie for her availability and quick response to Hot Wire issues and problems. It’s really impressive and so appreciated !!!  

Jill B.

EMAIL| August 31, 2020

Raymond came out extraordinarily quickly. I am honestly stunned; I have never received service this fast. He showed up, was professional, diagnosed the problem, and fixed it within 15 minutes. I used to have Frontier fios and honestly this is better customer service than I ever thought was possible.

Noah P.

YELP| August 31, 2020

Torrie the technician was very helpful and polite as is Cedro (our new account manager) to help expedite any issues down the road. Thank you for reaching out and apologizing for the inconveniences

Bobby W.

GOOGLE| August 26, 2020

Joanne is great, she always gets back to me if I have a problem and usually it is solved the same day.. The boys are great especially Michael and Ronny who I know well.. The service here led by Joanne is wonderful and friendly.

Bette G.

GOOGLE| August 31, 2020

I have had a very hard time getting my phoneline ported over from my previous carrier. After Cody Cunning got involved it finally happened. He was very professional in his handling of the problem and was quick to get back to me with updates on the problem’s resolution. What previously took three months of inaction, he was able to resolve in a matter of days. Thank you Cody.

Jack F.

YELP| August 28, 2020

Freddy is a Great Employee.He is very nice Knowledgeable and ensures the customer is 100% satisfied.He is a Great Asset to your Company.

Bob R.

YELP| August 27, 2020

I had the best experience with assistance for my phone service. The Rep Harry Norton understands the importance of top shelf customer service. He is CB hands on to correct and to connect. Hotwire needs many more Like Harry. He deserves to be compensated for outstanding service.

Ellen B.

YELP| August 28, 2020

Could not believe this actually happened today. I had cable providers previously who just drop the metaphorical ball but with Hotwire, I am thoroughly impressed. I have a representative here by the name of Jules I spoke with a few weeks ago about an issue with my internet services. He provided me with the information I needed and assisted with a resolution. Again this was a few weeks ago. Today I am at home working and the same representative I spoke with a few weeks ago is doing a follow up to make sure everything we discussed is working. Now, there are still some small issues but nothing major. What I am impressed and wanted to focus on is that attention to detail of giving me a call back just to make sure everything was working. No other provider for television does that, and I just wanted to say that Hotwire is a great company with a great stock of reps that help, ESPECIALLY my rep here

Darryl A.

YELP| August 26, 2020

I just had the best Hotwire Tech come to my house this morning, for an issue I was having with my outside TV. Great guy….wore the mask….we chatted and got along….I asked him an opinion about something, and he was spot on and fixed my issue like a Pro. His name is Kevin, just thought you would like to know some real time feedback. Really liked Kevin and his work he did today. Great guy. And represented Hotwire very well.

Gary T.

EMAIL| August 25, 2020

Our community of Fairways in Boca Lago recently changed provider from Comcast to Hotwire. There have been some challenges with customer service. I was fortunate to have had Emmet Frank to guide me during some challenges of operating the new system. I cannot praise Emmet enough, he has been a godsend, very astute, patient and super, super helpful. He is worth his weight in gold as far as I’m concerned. He has been a stress reliever. Thank you Emmet for your professional and kind help. You get ********** from me.

Rich P.

GOOGLE| August 24, 2020

I had an internet issue with my home in Florida while I was up north. The internet, which controlled wifi thermostats, security cameras, etc, was offline and couldn’t be controlled. I called my rep, Rudi, who dispatched a tech to check the incoming line and corrected the issue. Awesome service. They totally stepped up!

Jeff C.

YELP| August 21, 2020

I have had the pleasure of working with Leanne Linares at Prive at Island Estates and wanted to express her outstanding professionalism, coupled with her dedication to her clients. She is always available (anytime of day) and gets the job done. She truly is an asset to Hotwire Comminications. Thank you!

Tatiana C.

YELP| August 27, 2020

I had to call Hotwire 4 times to resolve my problem. First my internet didn’t work than the phone. The gentleman who came out told me the phone would work in 24hours and it didn’t Called again and Kellyse was very helpful to get my problem fixed. So after a week I have everything working

Donna K.

GOOGLE| August 25, 2020

The woman who came to our condo for the one on one educational training was FASNTASTIC and was very impressive wish her knowledge and friendly demeaner. Please let her know hw wonderful, professional and yet friendly she was to us not so techie smart “mature” people!

Jeff S.

EMAIL| August 25, 2020

I had a great experience with HW communications customer service. In particular Acct Manager Kerline Kongal was extremely responsive to my inquiry and helped resolve my questions. She was friendly and professional. I would recommend HW again for anyone living in South Florida

Abdullah I.

YELP| August 24, 2020

A lot of detail covered .after using the system for several years ,was able to learn quite a few new features .session was concise and covered the control for TV. Also learned how to use features on my iPhone to control the TV. Instructor had great patience with redundant questions posed .well worth the time

John M.

YELP| August 21, 2020

I want to tell u how professional  hotwire is and how excellent the service is on handling  problems Serena  Gonzalez in  particular  was extremely helpful   in finding a solution to my problem and getting me an appointment  in a timely manner.

Leslie K.

EMAIL | August 18, 2020

I spoke with Ms. Collazo, a management representative for Hotwire, and she helped to resolve a billing-related matter. She was honest, fair, and she genuinely seemed to care about helping to resolve the issue. I’m very satisfied with the quality of service that she provided me.
Daren M.

GOOGLE | August 15 , 2020

The technician from fision that came to my house did a great job. He tried to work the best he could to figure out a problem with the prewiring of the house finally he opted for a wireless solution that works just fine.
Harris Z.

GOOGLE | August 14 , 2020

Had a problem with accessing my hotwire cable box due my disability. I contacted Kerline Kongal our Hotwire Account Manager who LISSENED to my problem and arranged for a hotwire technician to review and correct the problem. Thank you Kerline for your support and follow up on this issue.
Yassir I.

YELP | August 14 , 2020

I love working with Julie Knutson at Hotwire Boca Raton. We own several units, If we run into a problem, Julie is always accommodating, the problem is solved that day or 24 hours later. I’m very grateful to Julie, hope she stays with us for a long time.
Tova G.

GOOGLE | August 12 , 2020

I called a friend who gave me the 9199 number and had the good fortune to speak to Harry. This young man took the time to investigate everything I said while always coming back to me (waiting on my cell) to let me know what was happening. Harry is an empathetic young man who realized that he was speaking to a woman in her golden years and acted accordingly. He was smart, understanding and quickly provided me with an appointment for this morning. Everything is OK now and thanks to Harry I am not going to quit Hotwire as was my intention. I have never been treated with such kind understanding before especially in a customer service situation. I am writing this in hopes that it can get to the appropriate people who can note his treatment of this negative call and turned it into a positive one. I feel fortunate to Harry as a friend and I hope you know you are fortunate to have such a wonderful representative of Hotwire
Carole S.

YELP | August 12 , 2020

We had a zoclass today at hunters run. The instructor was excellent. He answered every question and went thru everything in a clear manner. Today. August 14, 2020. Emmet was great.

Joan T.

YELP| August 14 , 2020

I was very pleased with the service provided by the Nicklas. He was very helpful, attentive and dynamic in his responses, I highly recommend the Hotwire service, and my congratulations to employee who helped me a lot.

Elisabete C.

YELP| August 14 , 2020

I just want to thank you guys for listening to my request. Marlena my account manager for Bellavista was AMAZING! She was genuine kind and helpful. She made sure my cable and internet was set up correctly. She really MADE IT HAPPEN! I am forever grateful for such a wonderful team. The tech I had lots of patience and he stayed with me until everything was connected and up and running. You have no idea how much this means to me! Even the customer service representative was amazing while I was freaking out he reassured me that everything will be ok! I’m so thankful and absolutely over the moon about my experience! Thank you for listening to your customers! This pandemic really shows me that you guys really do care about what happens to your customers! Thank you once again

The Beginning of Alex.

GOOGLE| August 12 , 2020

Great customer service by Serena Gonzalez! She responded immediately and stayed in contact as she coordinated a resolution to our problem. Many thanks, Serena. 

Marsha H.

FACEBOOK| August 12 , 2020

I want to provide some positive feedback on one of your Hotwire Technicians who resolved the issue happening with the first remote provided.  His name is Winston.  He was professional, knowledgeable, patient and kind; he checked everything to make sure there were no other issues and he took time to show me how to use the new remote.  His service was exceptional and want to let you know. Thank you for having Technicians like Winston.

Elizabeth S.

EMAIL| August 11 , 2020

I wanted to recognize and thank Tommy, Yeqezqel and Korry
for trouble shooting and fixing the issue with our concierge cable boxes, all responded quickly and professionally with great
follow up.

Paul B.

EMAIL| August 12 , 2020

I have hotwire in my community for a while now and I have to say, as a provider coupled with their customer service they are simply pristine. I got off the phone with a young man named Jules who is the on-site representative at my property, I called about an issue that was utterly unrelated to their services and this young man still made an effort to resolve the problem and even offered to send a technician to help with the issue.That sort of attention to detail and problem solving is what I love about this company and what I appreciate in witnessing in the representative that assisted me today. Great job. Keep it up.
Lawrence Z.

YELP | August 11 , 2020

Great experience with customer service. Thank you Rubi Garcia, he was very helpful! He took the time to listen, was kind and friendly too!
Gineen O.

GOOGLE | August 10 , 2020

I had a wonderful experience this week with Hotwire. Our internet completely shut down in our home mysteriously and after days of troubleshooting and even changing routers, we had no idea what happened. As our whole family is working from home, this obviously put us all in a tough spot. Joey Gonzalez, assisted me even after a death in his family and put me into direct contact with Justin Mila who was extremely helpful and even facetimed me to find out what was wrong. A wonderful technician named Sunny was able to come out and really went the extra mile to help us. I was even credited for the inconvenience! This was customer service at it’s best. Thank you for all of your help and for getting us back online!

Alexa H.

YELP | August 6 , 2020

We would like to post a review. Mr. Kevando Russell was our technician on 8-3-2020 who installed the Hotwire upgrade for our home in the Tributary subdivision in Douglasville, GA. He did a first-rate job, was very polite, and took the time to explain what he was doing. He did his work even though a major rainstorm was passing through. We so appreciate his professionalism, expertise and respectful personality. Thank you so much!

Stanley S.

FACEBOOK | August 6 , 2020

I had Hotwire installed at Fairways at Boca Lago, Sam & Greg were very Professional, prompt, clean during our installation of new service, a big “WOW” to them for a terrific job. Thank you!

Declan M.

YELP| August 12 , 2020

Thanks to Raymond Santiago Hotwire for the recent service! Not only was he extremely pleasant, but he graciously answered all of my novice questions very politely! He is a tech artist that wired the room expertly and mounted all hardware very nicely too! BRAVO!!!!

Kelly K.

YELP| August 7 , 2020

Here at The Oasis we have Hotwire Communications as our cable and internet service. The Hotwire account manager, Shonda Martinez is always available to help our residents and our office. Every time I reach her she goes far and beyond her duties to assist. She is very detailed, professional but most of all courteous and kind. She is very eager to find resolutions to any given problem no matter how hard the issue maybe. Very dependable and essential to our business. I thank you Shonda for all your efforts!

Maria C.

GOOGLE| August 6 , 2020

Ella Morillo, Hotwire Communications community account manager, has been very helpful in quickly solving my problems with Hotwire. I thank her for her assistance when no one else from the company could understand or help me

Diane K.

YELP | August 5 , 2020

Serena Gonzalez was a total professional throughout the process of resolving my billing issue with Hotwire. She dove in to research and rectify the issue resulting in a refund to my account. Thank you for your services.

Albert S.

GOOGLE | August 4 , 2020

The Hotwire service and customer support we received was absolutely outstanding. All Hotwire personnel were knowledgeable, kind, attentive and went above and beyond to ensure our service worked properly. It was really a pleasure dealing with them and I am so grateful for their excellent help and superb follow through

Harriet T.

YELP | August 3 , 2020

[…] I came in contact with a representative named Crystal J. Crystal is the epitome of great customer service. She listens to your concerns and explores
all options to resolving your issue. Crystal was true to her word, everything she said she would do,
she did it. I’m giving a 5 star rating only because of Crystal […] !!

Lotoriea B.

YELP | August 2 , 2020

Today one of your employee’s came to fix a problem that another employee caused. I would like to say kudos to your employee Derek Wright. He was able to get my system up and running. He is so professional and a real credit to your Company.

Thank you!

Leon M.

EMAIL | July 29, 2020

Mark Dieck has been so thoughtful and available and KIND. Patience is truly a virtue with us old ladies that are not tech. Yikes. Would cancel both apartments if he wasn’t ‘my majicMark”. Mrs Duncan the Trianon

Patricia D.

YELP | August 4 , 2020

We would like to especially thank Ramond SANTIAGO, the service technician who came to install our house during these difficult times. He is exceptionally outstanding! He took to the work right away and was very respectful about wearing mask protection and gloves even during the near 100° weather we were having. He explained the whole process to us very clearly and completed the installation within the timeframe he set out. He made sure we understood everything about the setup and showed us how the app worked. Personally coming from an international telecommunications company we know that great technicians are rare and Ramond SANTIAGO is one of those rare persons who is also very customer satisfaction oriented. We think has exceptional qualities and the drive to move up in the business ! Our community of 299 houses switched from Comcast to Hotwire this spring and so glad we did. Internet speed and TV quality are tremendous !!! We listen to steaming music a lot and the audio quality has changed drastically for the better of course. TV image and audio quality are equally fantastic!
JoAnne C.

YELP | August 2, 2020

Our community has just switched from Comcast to Hotwire.  Very honestly, I was one who was happy with Comcast and would not have chosen a switch. Your employees have helped win me over, beginning with their care and expertise during an unexpected installation of equipment. I especially want to praise your employee, Dameon, who has taken a main role in effecting the transition to your company.  He has been professional, competent and attentive throughout the process.  When he says he will follow through, he does.  He has called me directly to check on whether some complications have resolved and all steps properly taken.  He has remained personable, calm and helpful throughout the process.  A changeover involving my phone number was particularly problematic.  I don’t think I could have accomplished the transfer without Dameon’s help!  I am most appreciative and want you to know just how helpful he has been.

I will add that on some occasions he has been accompanied by Edwin. While he has not had the primary responsibility, he has also made an excellent impression.  He is competent, careful and polite.  He has volunteered information/ideas that have helped me manage this transition.  I want to add kudos for his help.

 I simply am not much of a “techie” and a change like this—involving TV, internet and phone—is a scary proposition.  I thank you for having this high caliber of employees who have helped me successfully (I think) make this transition. I will hope that this high standard will continue forwar

Judy L.

EMAIL | July 29, 2020

This is an email to express our deepest gratitude for your employee, Rodrigo.  He keeps his promise, provides detailed information to our numerous questions and “can we?” challenges during the post installation phase of our wonderful Hotwire installation.  His positive, understanding and listening skills along with his technical knowledge was amazing. I ask you if you can take the time to let him know how much we appreciated his support, and “can do” attitude even after a long day before he serviced us. Give him a raise, promote him because  he is a “keeper”!

Jeff and Mary Ann S.

EMAIL | July 30, 2020

Harry, thank you for your help today. I am not tech savvy but I do what I can do. But, you are very savvy.  You explained everything in terms I could understand.  I hope that this does not happen again but I hope you will be there for me if I need you.   
Thank you again for your help.
Deborah W.

YELP | July 27, 2020

I am a first time Hotwire customer after deciding to switch from the other payTV, internet companies that I have used for over 20 years. I have to say that my experience from the beginning has been the upmost high quality and professional service. The patience and thorough explanation of deciding the right paytv and internet service to meet my needs was so well done by my account manager, MARGARITA WHITNEY. She was amazing in getting my service installed and running smoothly swiftly, she treated me like a VIP. There is no other provider that offers customers a personalized dedicated “concierge” instead of calling a #800 and long waits and frustration. Viviana Reyes, concierge dedicated person, responds to my needs immediately and can not be happier. I am so happy to have made the switch to HOTWIRE because of Ms. Whitney and Ms. Reyes, as not only their product offering is good, competitive prices and great service. I am going to be a lifetime partner with HOTWIRE because of them. This is the company to sign up with, you will be happy you made the switch. Thank you!! Happy customer!!!
Adeline F.

GOOGLE | July 25, 2020

This week on Wednesday, we received the ONT for our upgrade to fiber optics. We got it done successfully and appreciated Adrian’s work very much. However, that evening, we experienced a puzzling problem: there was a cable TV picture but no sound, even though there was clear sound with the Roku apps. We rebooted the system (via our Hotwire account) and that solved the problem. The next evening, we experienced the same problem with sound. But after rebooting, there still was no sound. So we called Hotwire Fision support line, but could not get the problem solved. We scheduled another service call and Cleveland Williams came out this morning. I was so pleased with Cleveland’s outstanding service today, I asked for the email of his boss. I told him I wanted to write to you and commend Cleveland. I remember him from a previous service call months ago, and was impressed with him back then. Both Adrian and Cleveland did great. But this was the second great service call from Cleveland, so I had to write to you and commend him. I know letters like this matter and I wanted Cleveland to get credit with Hotwire Fision for outstanding service.

Les and Miriam L. | Johnson's Landing HOA

EMAIL | July 24, 2020

Doran set up my WiFi and cable in my new apartment very quickly! He was kind and professional.

Rachel L.

YELP | July 22, 2020

Hotwire Communications is by far and away the best choice for tv, internet and telephone service – far exceeding Comcast. From time to time, there are various situations that may occur outside of the control of Hotwire, such as localized brownouts and blackouts that, even with Hotwire’s own system power generator. Boca West’s on-site manager, Julie, is the most knowledgeable, understanding and kind person we have had the pleasure of dealing with during these instances. She really “knows how to get things done!” Couldn’t ask for anyone better.

Paul C.

GOOGLE | July 21, 2020

I had the pleasure of working with Crystal Jshombach this week. I rarely write reviews but Crystal is a rare person. I had a very difficult time getting my phone number for my new house but Crystal was unbelievable. She made sure that I received a number; confirmed that it worked and called me back multiple times to check that everything was working fine. Congratultaions to Hotwire on such an outstanding employee and thanks to Crystal again. It’s refreshing to deal with such a dedicated person

Paul G.

YELP | July 21, 2020

The Hotwire fiber optic technology is as good as it gets. Granted, there are some glitches that may affect the services (phone, internet and tv) from time to time, but the majority are caused by outside, unanticipated events, such as FPL brownouts or blackouts, such as one recent automobile crashing into an FPL feeder line into our community and causing rolling blackouts and brownouts throughout our entire community. Hotwire constantly monitors how these events affect their service to our community. Even though they have a self contained generator for these events, sometimes those split second delays in power can negatively affect their service. Julie, our onsite Hotwire manager is always on top of seemingly every situation and is, without a doubt, one of the most knowledgeable, kind and understanding people at Hotwire. She also knows “how to get things done” in a timely manner

Paul C.

YELP| July 21, 2020

I’m the president of our Condo Board. We’ve had Hotwire for over 10 years. Our Hotwire Manager has been very responsive to the residents of our community. We had a wide area issue recently. Everyone from Support, to our Hotwire Manager to the District Manager were great to work with. They called to keep us informed and then to check up to confirm everything was working correctly. Challenges happen. It’s how you handle them that differentiates you from all others. We couldn’t be happier with our decision to choose Hotwire and our continuing partnership with Hotwire.

James G.

YELP| July 20, 2020

Doran set up my WiFi and cable in my new apartment very quickly! He was kind and professional.

Rachel L.

YELP | July 21, 2020

I had the pleasure of working with Crystal Jshombach this week. I rarely write reviews but Crystal is a rare person. I had a very difficult time getting my phone number for my new house but Crystal was unbelievable. She made sure that I received a number; confirmed that it worked and called me back multiple times to check that everything was working fine. Congratultaions to Hotwire on such an outstanding employee and thanks to Crystal again. It’s refreshing to deal with such a dedicated person

Paul G.

YELP | July 21, 2020

Thanks to Serena Gonzalez for your very prompt response to our problem. You are a joy to speak to and you respond to our problems immediately. The tech, Fritz, came today wearing a mask and gloves, which we appreciated. He was knowledgeable and fixed our problems immediately. Thanks Hotwire for the quick response time

Arlene H.

YELP | July 19, 2020

The Hotwire fiber optic technology is as good as it gets. Granted, there are some glitches that may affect the services (phone, internet and tv) from time to time, but the majority are caused by outside, unanticipated events, such as FPL brownouts or blackouts, such as one recent automobile crashing into an FPL feeder line into our community and causing rolling blackouts and brownouts throughout our entire community. Hotwire constantly monitors how these events affect their service to our community. Even though they have a self contained generator for these events, sometimes those split second delays in power can negatively affect their service. Julie, our onsite Hotwire manager is always on top of seemingly every situation and is, without a doubt, one of the most knowledgeable, kind and understanding people at Hotwire. She also knows “how to get things done” in a timely manner

Paul C.

YELP| July 21, 2020

I’m the president of our Condo Board. We’ve had Hotwire for over 10 years. Our Hotwire Manager has been very responsive to the residents of our community. We had a wide area issue recently. Everyone from Support, to our Hotwire Manager to the District Manager were great to work with. They called to keep us informed and then to check up to confirm everything was working correctly. Challenges happen. It’s how you handle them that differentiates you from all others. We couldn’t be happier with our decision to choose Hotwire and our continuing partnership with Hotwire.

James G.

YELP| July 20, 2020

Julie Knutson is the Hotwire account representative at Sinai Residences in Boca Raton. I depend on Julie to set up new resident’s telephone numbers and get those numbers to me quickly so the team at Sinai can welcome our new residents and they are able to communicate with their families. Julie also responds so quickly to service calls…And she follows up! She is definitely an asset! So far so good.

Marlene G.

YELP | July 19, 2020

I had a great experience with my Hotwire installations yesterday. The techs were knowledgeable and left my house immaculate. Today I noticed programming problem with one of my TV’s. I called Customer Service and after the tech tried to resolve the problem over the phone and could not, she attempted to schedule a service to my home. the only date available was in two weeks. She said that since I just had my installation done, she would have her supervisor call me. Within minutes I received that call and he immediately said he would have someone come to my home today to fix the problem. I know everyone will or has had their own experiences with Hotwire, but I am VERY IMPRESSED with their customer service!! Also, love the faster internet!

Robin T.

FACEBOOK | July 17, 2020

I am the property manager for a 206 unit condominium in Oakland Park, Fl . Our account manager Marlena Collazo has been amazing. Although the product provided is great, occasionally problems occur. Marlena goes the extra mile to make sure any issues are resolved quickly. She is always available to assist and provides top notch customer service.
Stephen D.

YELP| July 20, 2020

Really pleased with my recent Hotwire Service call. I needed to have an update on my equipment to take advantage of Hotwire’s increased internet speed. My community Hotwire rep Serena Gonzales arranged the appointment. The service techs arrived on time, changed or updated. all necessary equipment. They were knowledgeable and professional. Result is I am getting ultra
fast internet.
Paul Z.

GOOGLE| July 18, 2020

So far, I have had an excellent experience with Hotwire scheduling and installation. Julie has been extremely responsive and prompt for scheduling and answering my questions about the service, and we have had excellent experience with the wiring techs.
So far so good.

Laurence G.

YELP | July 17, 2020

Yesterday and today I had the pleasure of dealing with Clarence in your IT department. I am a disabled vet that has been in my home alone since early March. My cable in the living room stopped working. He walked me through some possible issues and we realized the box wasn’t working correctly. He was kind and patient. He knew his job well and the exchange was easy and pleasant. Since I do not feel safe having anyone enter my unit, he had a new box delivered to me and then we spoke and set it up. It is working great!

It was a difficult situation and being without a TV when I am home alone was unpleasant. The fact that we were able to work together and get it fixed within 24 hours is a big deal to me and I appreciate the time and effort on his part.

 So often people complain but not often do they take the time to say when things go well. I wanted to take that time and let you know that he was over and above and we produced the result I had hoped for. 

Dr. Anika C.

EMAIL | July 15, 2020

I am the building manager of the Overlook Condominium and after dealing with Comcast for 20 years these people are awesome!!! The customer service is amazing. I would like to give a couple shout outs to Kerline Kongal an amazing caring account manager, she is always there when I need her and if anyone knows anything about condos some people are not easy to please. John Johnson he is the HOTWIRE HEROE!!!!! This man can make your worst nightmare happy!!!! No Joke! During the install phase Claire Jules a fantastic woman she was so amazing with my residents. The install team David McKenzie, Jaleel Daniels and Prince McPherson, you could not ask for better!!! They were so accommodating and did a fantastic job! I am super happy we made the switch!!!! Way to go Hotwire Team!!!!!!
Patricia H.

YELP | July 16, 2020

A few weeks ago I had problems with my internet and my cable. I contacted the Hotwire communication Company specifically with Miss Marlena who gave me at the same time all the steps to recover my internet and my cable without the need to wait for the visit of a technician. Great costumer service and professionalism on the part of this lady very satisfied with the service
Rolando I.

YELP | July 15, 2020

HOTWIRE has been the best ever cable provider I have ever used .Issues sometimes do arise but customer service is always been able to correct the issue in a timely manner, great customer service. Thank You
Robert M.

GOOGLE | July 13, 2020

Thank you John Johnson and Marlena Cardoza for the +1 Customer Experience! My 73 year old tech savvy mother upgraded her WIFI service and John and Marlena were very transparent with explaining her options and making her feel comfortable throughout process. Keep up the good work.
It is appreciated
Bobby K.

YELP | July 13, 2020

Our tech Doran did an amazing job! Not only did he come and quickly get my WiFi up and running, he also helped me power up my new tv, walk through the set up, and get my cable tested and running. He showed me how to work the app and the benefit I could get from it. I really appreciate how friendly he was and that he went above and beyond to make the experience great!
Molly W.

YELP | July 13, 2020

Dealing with Julie Knutson has been a pleasure for me. She is sweet and kind and caring and knowledgeable. I am always stressed out when something happens to my TV. I have had trouble with the remotes, the dvr and my TV not syncing. She has calmed me down and handled each situation very smoothly and quickly and professionally. I am very happy to have made contact with this lovely woman. Thank you Julie.

Carly K.

GOOGLE | July 16, 2020

Always have good internet and tv service at home. First time in
2 years the internet went out, and a tech was out and resolved
very quickly.

Jabez C.

GOOGLE | July 15, 2020

I had the pleasure of working with Julie Knutsen to resolve an issue I had with Hotwire. She handled me calmly and competently. I had been trying to reach the Hotwire 800 number for hours to no avail. A tip from a friend led me to Julie. She handled my problem quickly, sent Phillip, a top tech,over, and we had my system up in running shortly thereafter. Thank you Hotwire team.
Robert K.

GOOGLE | July 13, 2020

Raymond Santiago was my Hotwire service installer today and he was great! He arrived on time and was very knowledgeable about the installation and the Hotwire product. He had the experience to get the job done in a timely fashion and was very professional. It was a pleasure dealing with Raymond today!
Lauri M.

YELP | July 13, 2020

So far I’ve had a great experience. Cesar was very very helpful and proactive with the scheduling and Rudy was very efficient and pleasant with the install. I very much appreciate that Rudy let me know when he was 30 minutes out. Excited to start using my fiberoptic internet!
Natis V.

YELP | July 13, 2020

I had an issue with slow WiFi speeds. I called my Hotwire representative Ella Morillo who was extremely quick to respond and very helpful. A service call by a technician was arranged. Email and text reminders were sent the day prior to the service, and I received a text that the tech would arrive within the agreed upon appointment. Tech John Johnson was amazing. Courteous, fast and knowledgeable he identified the issue and Ella quickly responded with a confirmation and approval. WiFi speed is now blazing. Ella and John provided exceptional customer service!!!!
Warren K.

YELP | July 9, 2020

Will Burke is an awesome account representative for my development. An upgrade from a Hotwire went awry and customer service wanted me to wait 5 days to get tv service restored. I called Will and he agreed that was unreasonable and made things happen so I was only without tv service for 24 hours. He goes the extra mile for the customer.
Cindy S.

YELP | July 8, 2020

This review is for Mr. Rubi Gonzelez and not necessarily Hotwire Communication and their service. I knew Rubi when he was the “Launch Manager” at Eastpointe Country Club 6 months ago…. no easy task with 800 members. He was always helpful, professional, and knowledgeable to many residents and myself who were having a difficult transition from switching their services. He personally helped me with billing issues, and always followed up. However, due to Covid, their office here is closed, and he and his team I’m sure are missed. Now, you have to make a phone call, which isn’t always easy. I do on-line banking, but inadvertently had the wrong account number, and I was told only the manager could resolve this. To my joy, I discovered Rubi was promoted to “Account Manager”, and with great relief, he resolved my dilemma in less than an hour. It is no wonder that he is now manager for 12 Clubs in the area. Keep up the good work.
Thank you. M. Hacker
Marleen H.

YELP| July 6, 2020

Pete McNeish is the best most courteous detailed technician and arrives promptly and did a great job troubleshooting my issues and resolving them. This is why I prefer Hotwire to Xfinity because the people make the difference
Sandra H.

YELP | July 8, 2020

Doran is an excellent technician who cares about his customers. He is an expert in his field with a wealth of experience and knowledge. Would recommend him to everyone!
Molly M.

YELP | July 7, 2020

Hotwire Communications sent tech’s Horace Manning and Eder Correa to run a tv cable in our kitchen. These two tech’s made an awesome job. We are seniors and God bless their heart as they finished putting up on the wall the tv as the drill we had was not good enough. Also they wore masks and kept distance, clean job and very respectful. Great workers who go the extra mile. God bless them.
Lissette M.

YELP | July 7, 2020

Over and above customer service! I am a HotWire customer from my current community, but this issue was in my mom’s community, another HotWire serviced community. She went ahead and ported her home phone number to a different provider, due to the port, there was an issue at her gate phone in dialing her number. I was able to reach out to my representative – Kerline Kongal – Account Manager, and her Area Manager – David Trischetti, to work through the issue. I have to say with the multiple emails and testing, and also working to involve the HOA management & Gate vendor, it was great have the back and forth communication via email and phone calls, even during off hours! HotWire was the most responsive and the best part was being able to work with their technical resource Noc Agent – Andres Rosales who helped test with me and work to figure out where the issue may be. At the end with shared teamwork between the different partners, but led by HotWire, we were able to resolve our issue. It is nice to have a company like HotWire where can you can actually talk and work with local representatives and have that small company feel, even though they are a larger company. Kerline has also helped me in the past with other technical issues and she has gone over and above her responsibilities for me!
Marco J.

GOOGLE| July 2, 2020

Our Hotwire representative, Cody Cunning, just handled a situation for us with one of our residents in the manner in which he always does, which is efficiently, fast and thorough. Cody’s response time has not wavered during this time of the Covid-19 pandemic. He continues to provide excellent support for our Clubhouse and residents. He is both professional and courteous at all times. Thank you Cody for all you do for Boca /Delray.

Office Manager in Boca Raton

YELP | July 2, 2020

Doran was on time and we had a couple of texts to let us know when to expect him. We had a blockage with signal in he apartment and he took care of it patiently as well as tested it multiple times to ensure everything worked smoothly.
Great work!
Athar K.

GOOGLE | July 6, 2020

Serena: You have renewed my faith in Hotwire Communications. Unfortunately they need 20 more Serena’s to satisfy the problems that exist because of Covid 19. I want to thank you again for your assistance in getting my voicemail repaired and setting up a service call for tomorrow. It is greatly appreciated. Stay safe Cheers,
Steven S.

GOOGLE | July 6, 2020

Patrick Gearty provided us with excellent customer service during our service installation. He arrived at the stated appointment time, was courteous and professional, wore a face covering, and did a thorough job.
Robert K.

GOOGLE | July 5, 2020

Doran Willis provided the best installation experience I have ever had. He was so friendly, professional, and informative! He taught me how to use the new routing technology and it was actually a fun experience.. which never happens when it comes to ISP companies! He answered all of my questions and the internet and cable have been up and running with no issues for the past week. Look forward to continuing to use this service.

Dani J.

GOOGLE | July 5, 2020

I had a wonderful experience because Marlena was so dedicated to solving my issue, she stayed working on it last night from 5:41 pm when I contacted Hotwire until this morning at 9:04 am when the problem was solved! She PERSONALLY took on the problem as though it was her own, and had a sense of urgency to solve it that is very rare, but that the best customer service professionals demonstrate. She spent her time reaching out to her peers last night and then contacting account managers and team leaders to get it resolved this morning. She kept reaching out to me and asked if/when she could call me or communicate with me to update me- HOW FANTASTIC!!!! Her dedication, professionalism, knowledge and internal contacts and relationships all together made the difference!
I wish to thank her and would love it if her leadership would recognize her as a stellar employee who went above and beyond to make a customer happy ! Thank you  Marlena and HOTWIRE! So glad our association has chosen you!

Deb.P

YELP | July 2, 2020

Overall a good experience of 2 years with Hotwire. Had a pretty big problem when the condo building re-negotiated their contract and all of our billing was absolutely gutted and changed. At first, I had trouble explaining to their phone reps what I wanted to change, however their service has gotten better. Most importantly it was a pleasure to speak with Jackie and handle disconnection at the end of my lease!
Samuel R.

GOOGLE | June 30, 2020

I was having an issue with my phone system that I could not get resolved, I reached out to Cody Cummings our account manager and had an immediate response from him. he was very helpful with my situation and followed up several times.  GREAT customer service!!

Kathy K.

YELP | July 2, 2020

Had to share my experience. Moved into house I purchased with fiancé who works from home and five year old who was really bored from hour one during the moving process. Called Hotwire and couldn’t get an appointment until July 6th. Spoke to my community representative Leanne Linares and she worked some magic and ta-da we had a service tech next day who was very pleasant and we were up and running. Great service and attention. Thank you so much.
Chancleta MIA.

GOOGLE| July 1, 2020

Doran was great. Quick, very professional, and thorough in introducing the new cable and WiFi systems.
David N.

YELP | July 1, 2020

Thony Louis was my customer service representative today. He was professional, courteous knowledgeable and a pleasure to work with

Beth M.

YELP | June 29, 2020

I had an issue where I was billed for equipment I had actually returned. (I have the receipt,) I was getting nowhere until I called and spoke with Ella. “Ella Morillo * Account Manager … She advised me she would take care of the matter and she did. It took a few days,but she kept me informed by email every step of the way. In my opinion, she is an outstanding example of what customer service should be. Just thought you should know. 

John L.

YELP | June 29, 2020

Today I had the BEST customer service I think I may have ever experienced. Ella Morillo was not only lovely, professional, helpful and patient, but she was incredibly empathetic to my situation and took a GREAT amount of energy and personal attention to solve my billing issue. She went over everything with me clearly and patiently. Although there was an error on Hotwire’s behalf, she handled everything perfectly. Ella is the reason I want to be a lifelong Hotwire communications customer.

Kristen G.

YELP | June 29, 2020

If I was still in business, I would hire Ronald, Scott and especially Harrison to be with in the business. All of my complaints were set first in motion by Ronnie, who placed my complaint with Scott , who delegated it to Harrison in a matter of 3 hours. You can’t complain by anyone that kind of service by a 85 year old with poor eyesight

Harvey M.

YELP | June 27, 2020

Raymond arrived in a timely fashion and at the front door presented himself in a cordial and professional manner. I described the issues we were experiencing, he asked a few poignant questions, explained where he thought the problems might originate, then offered potential solutions to get the system up and operating correctly. I showed him were the equipment was located and he went right to work. It was immediately apparent he is knowledgeable about networks and hardware. More  importantly, he has the affable confident demeanor to explain the technology involved and make it understandable; even to a dummy like myself. He did a comprehensive diagnostic, replaced a component, and had everything back to spec within an hour. Where his enthusiasm and dedication really shined, was how he spent his remaining time here showing me how to improve the performance of the equipment we presently have and how a few purchases and downloads would make things even better. It was a pleasure having him in our home and though he spent an inordinate amount of time here, he was not milking the clock, but keeping an old man informed and entertained. Raymond is not only a competent IT tech, but also a great ‘Good Will Ambassador’ for Hotwire and in future, should the need arise, he is always welcome back.

James D.

YELP| June 27, 2020

Today I spoke to one of the loveliest professional intelligent person representing Hotwire. Her name is GINTARE KRUPAVICIUTE. As a resident of Huntington Lakes, she went over everything with me clearly and patiently. Thought you should know. 

Patricia R.

GOOGLE | June 26, 2020

Since I have been with Hotwire I have had NO phone service in my bedroom and the room next to it… Today Derek Wright found the problem…My phones are now up and working!  Not only was Derek so competent, he was polite and personable. I would suggest that you keep an eye on him. He could go far in your company.

Suzanne B. | President
Sportsworks Studio LLC

EMAIL | June 25, 2020

I want to take a momont to recognize the excellent service I received from two representatives from your company.  My community, Tributary, in Douglasville, GA recently switched over to fiber service.  The pre-existing wifi service wasn’t good and we relied on Dish for TV service.  My home was one of the first homes to receive the new service and service was top notch.   Kerry promptly contacted me, scheduled installation and sent followup info via email.   Maurice followed up to ensure everything went according to plan.   I truly appreciate great customer service and am very happy with the speed of the internet and tv options.  Five stars! 

Vincent H.

EMAIL | June 25, 2020

I am the president of Sutton Place Condominium in Palm Beach. I was instrumental in getting Hotwire installed here. Yesterday your system went down and I tried to reboot before you sent your email out telling people not to do that. That resulted in a box failure. 

After spending some time waiting for a response on your trouble line, I called Cody Cunning personally. Firstly, he answered his phone immediately. After attempting to do a reset that didn’t work, he arranged for a service call which was then canceled unbeknownst to him. When I recontacted him, he asked for some time to look into it. Oh, by the way, the person who canceled my call said that when the problem was fixed, everything would automatically return to normal. 

Well, Cody called me about 1 1/2 hours later, telling me the problem had been resolved. My tv was still not working, but another reset did the trick. If not for him, and his persistence, I would have had no tv until your email this morning. 

I very much appreciate his dedication. 

Fred S.

EMAIL | June 26, 2020

I want to share with you a good experience that we had with Luke Gibbs from Hotwire. Luke has responded to our home several times to address issues with Hotwire. Each time Luke has been in our home, the experience has been positive. The last time Luke responded, he was extremely helpful in answering the many questions we had in regard to our system and in  explaining available options. Luke possesses the technical skills and wireless technology expertise to resolve our issues. Luke is trustworthy and customer oriented. He paid attention to what we needed and offered workable solutions. Luke did not treat us as just another customer … he genuinely wanted to assist us. Unlike other technicians, Luke communicated with us effectively and provided the information we need about the products Hotwire installed, about equipment usage, and features.

Luke is always positive and courteous. Further, as a homeowner, we appreciate the same technician attending to our needs as compared to different technicians rotating in and out of our home. We recommend Luke wholeheartedly without reservation. Hotwire, The Reserve, and its homeowners are the benefactors of Luke’s expertise.

Susan B.

EMAIL | June 24, 2020

I have a company called Zeekhelp that serves comercial businesses in the South Florida Tri-County Area. Hotwire is one of about 4 potential providers of commercial services for my clients. The ones that have Hotwire have the very best comercial services. Hotwire was recently featured in PS Magazine as the fastest Comercial Service Provider in the US. Additionally, they have people like Carl Lender and Michael HoShue that are always available to me and my clients. Simply the best service and customer service too!

Isaac D.

Google | June 23, 2020

Sabal Shores has been in business with Hotwire Communications Technology for about 4 years.  Our Account Manager, Kerline Kongal and tech person Akeem Guerin have been very helpful and giving us exceptional customer service to the association and to our owners.  

They are constantly in touch with us making sure the equipment is working and no issues are pending.  We are very happy with their service and highly recommend them to any company.

Lisa E. | Property Manager Sabal Shores

YELP | June 23, 2020

As a developer rep, I’ve worked with Hotwire to install the infrastructure for future service. They have always done an excellent Job in both commercial and residential and recommend them.

Israel K.

YELP | June 23, 2020

I had several issues with my billing and have been so frustrated with the constant run around. Thankfully after several attempts, I was able to get in contact with account manager Kerline Kongal. She was beyond amazing–she reviewed my account and was able to issue me a credit. She also followed up with me the next day to make sure credit had posted. I am extremely grateful for her professionalism and for all her help!

Samantha H.

YELP | June 19, 2020

Cheri Lowe-Hardy Is the service representative for my development and personally helps the residents with cable/phone issue. I found her professional and personable who is willing to help with any problem.

A.D.

YELP | June 19, 2020

Just wanted to give an employee a compliment. I called yesterday into customer service and spoke with Miguel Porras. He went above and beyond estimate theses trying times. With everything going on in the world today it was nice to get someone on the phone showing true compassion. I called in expressing due to COVID that I needed to downsize my television package. He went over all options and wasn’t pushy and trying to sell me other plans. He listened and understood. For that I was thankful. Awesome and professional which is hard to find theses days. Thank you Miguel!

James G.

FACEBOOK | June 19, 2020

Kerline Kongal, the representative for Hotwire at Overlook Condo, was extremely helpful, very responsive to all e-mails and/or phone calls. She work at correcting the issue  and stayed with it until it was complete. Her communications with us were timely, keeping us well informed at all times as to how the issue was progressing.

Heidi E.

YELP | June 19, 2020

With all the times I called previous cable company service departments, I was treated impersonally, nastily, with indiscernible English speakers, and lack of knowledge to solve my problem. My community switched entirely to Hotwire. My service call was greeted by Crystal. Wow! What a difference. She was kind in voice,understanding, and took my problem and treated it as if it was her problem. She was efficient, caring and even gave me a follow up call to make sure that everything went well and to my satisfaction. That is service. Her field techs were, clean, on time and wonderfully efficient. Finally, a company with remarkable service.

Marty S.

YELP | June 19, 2020

What can I say except that Hotwire and the people they have working for them are terrific. Thank you for sending Serena my way. She told me she works with Mariano our regular account manager and she went beyond what anyone could expect. She stayed on the phone with me and the tech who was working on the problem for almost one hour and it wasn’t an easy fix but they kept trying and were successful in the end.
I thank you for having people like Serena working for Hotwire and for always taking care of my problems. Serena is an asset to your company.

Eileen K.

YELP | June 23, 2020

After waiting on the ‘phone for nearly 30 minutes for Hotwire Call Center I sent an email in my frustration to Frank Urquizo advising I had a TV problem at Olde Cypress. Even though it was a Friday night when he was likely off duty, he ‘phoned within minutes and promised to get back to me with a solution. He kept his word and emailed me 9:30pm saying that a Tech would be here latest early monday but that he was hoping to get someone Saturday morning. 7:45am on Saturday a Technician arrived and within a very short time found the fault and rectified it. Frank Urquizo went above and beyond expectations and really enhanced the Hotwire Brand . Thank you Frank.

Nicholas & Dorothy W.

GOOGLE| June 20, 2020

Fernando from Hotwire was right there with us again. Tonight with our video outage and last Saturday with our phone outage . Always polite and ready to help. You deserve kudos and a raise. Roberta Levitt- Moccia HOA President San Marco

Roberta L. | HOA President San Marco

GOOGLE | June 19, 2020

Been having lots of issues w tv. At first I was not happy as it was taking 45 minutes to get thru. However my rep Cody cunning helped me and Chandra. Adrian came and fixed the problem and also helped secure an appt a few days later w an experienced tech for additional install to help w other issues. Mario was great also. Came and fixed all the issues and was a wealth of info. Thank you Cody and Adrian and Mario. I appreciate your help in resolving

Karen K.

YELP| June 19, 2020

MARLENE IS THE BEST! Had an issue with my cable and internet not working and she contacted me right away to get the problem fixed and went out of her way to follow up with me and made sure everything was handled and back up and running. Excellent customer service. Thank you!!!

Jennifer M.

GOOGLE| June 18, 2020

Today, Account Manager SWFL, Frank Urquizo, made my day if not made my last three months. He was able to resolve an account statement issue in literally no time. Frank was courteous, open minded to resolve my issue and ultimately, resourceful to email me my statements. He is professional over the phone and sensitive to resolving issues in a succinct and swift manner. Watch out upper management! Frank is a leader in the making and bound for more successes!

Leo C.

GOOGLE | June 18, 2020

Just wanted to say Thank You and to let you know I was very impressed. First of all, you (Lauren Craig) responded immediately and arranged a tech in less than 24 hours. Today a lovely woman came, right on time.  She was friendly but very professional. Did her job and then asked that I check to make sure everything was working properly.  She was a real Pro. Just wanted to let you know I felt the service was excellent — People love to complain, I simply wanted to say a big Thank You

Lynnda M.

EMAIL | June 18, 2020

Crystal has provided the best service I have had from any service company. She is always cheerful and friendly. She always takes time to understand my issue. She tells me how she is going to solve the problem and then, without fail, promptly solves the problem. She walks the extra mile to get the job done to my full satisfaction. And, unlike any other customer service rep, she calls back to make sure the job was done right and on time. Over the years I have had three major communications vendors and Crystal wrote the book on customer support that the other two vendors should have read.

Jim P.

GOOGLE| June 16, 2020

Very quick WiFi set up and on time. Also I was given a clear explanation on everything I would need to know regarding my internet connection.

Libia A.

YELP| June 12, 2020

Extremely helpful with service and tech support. helped with install of eero wifi router and set up Kerline Kongal was so helpful and got me to tech right away and also her communication was superb. Happy she is our rep in mission bay.
Cliff T.

GOOGLE| June 12, 2020

I am thoroughly impressed! Joey Gonzalez was an absolute gem in resolving my issue, he was very on top of it and kept me updated throughout the process. Thank you Joey!!

Hannah A.

GOOGLE | June 11, 2020

Had an outage due to line being cut. Serena Gonzalez was terrific- worked to get me up and running so i could work at home without interruption. Techs were courteous, professional, and prompt. Thanks Serena & team for your outstanding efforts on behalf of your customer.

Eric H.

GOOGLE | June 11, 2020

Harry B was quite helpful with a problem I had been trying to solve with another customer service employee. He was so polite and took care of the problem immediately. This employee deserves an acknowledgement for his outstanding service.

Elizabeth B.

GOOGLE | June 11, 2020

Ella Morillo Account Manager goes out of her way to be helpful to the customer in every way. She made a terrible situation apiece of cake for me when I was selling my house, especially during this time of being in lockdown. Thank you Ella!!

Elaine P.

YELP| June 17, 2020

Marlena who is our account rep at our apartment complex, was extremely helpful! She reached out to me after 9pm to help get our internet fixed after a power outage. I had been trying all day and she was the only person to help me with my problem and so late at night which I really appreciate!

Alicia J.

YELP| June 15, 2020

About 3pm today the guys we have here doing some landscape irrigation work cut our fiber while hand-digging a trench near the house.  I called Hotwire customer support and told them what happened and she said she’d send a note over to dispatch and they’d then let her know what day/time they could come over to fix.  I was expecting 24 hour turn-around.  I also explained to the customer support rep that we have a work from home situation here, and having internet was really important.  I’d say by 7:00 or so this evening we had our local fiber tech guys roll up in our driveway to fix things – just a few hours after I reported the issue.  They were very nice and went about splicing our fiber back together.   

This was a hugely pleasant surprise.  The guys were great, the response time was great, and I have nothing but praise for them.  This was definitely OT for them – they start the day at 8am as I understand, and it was after 8pm that they left my house.  Please help me pass along a big thank you to Hotwire and let the appropriate management there know that our fiber tech guys are awesome.

Brian W.

EMAIL| June 13, 2020

I have to tell you that William Burke went out of his way to help me out. I was a supervisor for several years so I know what that position entails and the kind of employees you hope to have working for you…. you have an excellent employee and they are hard to find!!!

Susan M.

YELP| June 12, 2020

Frank was prompt, excellent and extremely informative. We would recommend him highly for any position in your organization. Thank you very much. 

Bernie S.

GOOGLE | June 10, 2020

I had Hotwire as the internet and cable provider for the community I just moved out of.  Let me tell you, they are amazing compared to what we have now.  I am so sad we don’t have Hotwire anymore since our current community uses Xfinity for cable.  

We are currently using AT&T for “fiber optics” internet and it is very poor quality compared to Hotwire even though we have the 1GB speed which is supposed to be a lot faster than the Hotwire internet we got for free before, but Hotwire is much better!  AT&T internet network is so slow even if you pick their fast speed package.  I thought the idea of a fiber optics network is that the speed isn’t affected by high usage around the community and that is what AT&T advertises.  Hmm…not reality…

It was June 2019 when we had Hotwire come out and I don’t remember the 2 guys that came to set it up but they were super helpful and friendly.  The cable and internet rarely went down.  There were a lot of HD channels available.

I did have cable go out once but it was because of the battery pack.  I had called them and they were able to come out the next day and fix it for free since the service was paid for by our community.  They had tracking available on the day of service and the agent called me to let me know he was coming in 15 mins.

When I had closed the account a couple of weeks ago in May 2020, they provided me with a UPS label so that I could mail back the cable box and remote back to them.

I am happy that I had a great experience with Hotwire even though I do see a bunch of less than stellar reviews.

Quan D.

YELP | June 6, 2020

Raymond Santiago came to my home to resolve several issues with my TV/Hotwire service. He was excellent in every way. Personable, professional, extremely patient, and polite.  Most of all he was highly knowledgeable and skilled, quickly solving all my TV problems with great expertise. Hotwire is lucky to have him in their employ!

Edward C.

YELP | June 4, 2020

Moved into a new condo that includes Hotwire Internet and television […] Ceasar personally Set up my installation and he was unbelievably responsive and stayed on top of everything making sure once the appointment was set reached out to me to keep me posted. He is a true professional. In addition the tech/installer’s name who is Barrington had a window of between 8 and 10 AM and texted me the evening before to let me know he would there at 8 AM and was extremely prompt, he did a beautiful installation was incredibly patient and professional and explained everything about the new service to me. So far so good!

Dave N.

YELP | June 3, 2020

Impecable el trato con Hotwire en especial con Cesar, muy buena atención y rapidez , excelentes profesionales!!!!

Alberto M.

GOOGLE | June 3, 2020

I rarely ever give reviews, but I have to acknowledge my account manager for Metropolitan in Wilton Manors. She goes above and beyond to make sure we are running smoothly and that our requests have been taken care of. I can always count on her to get the job done! I’m super impressed with her time management and just getting the job done every single time! Thank you for making our jobs easier!

Zelinnette A.

YELP | June 2, 2020

I have been with Hotwire for 3 years never had an issue. Moved into a new place and faced challenges to get the internet working but thanks to Nicklas Boscan and his team, it was resolved very fast. Nicklas handled things very professionally, worked late to solve my problem and he remained very nice even when I was pressuring him.

Mathieu B.

YELP | June 2, 2020

Chris from Hotwire arrived on time. Efficient and courteous- toolkits care of our connectivity issues. Mask, gloves and shoe coverings- very respectful

Jennifer M.

GOOGLE | June 2, 2020

Both Derek and Emmet Frank were absolutely First class in every way. Derek did the installation and Emmet educated us on operating the system, Derek installed five boxes very cleanly and efficiently . Emmet was so patient and made everything very easy to understand

Ralph S.

GOOGLE | June 1, 2020

A business is only as good as its employees and Hotwire has to of the best. Hillary Curry is the account rep for our condo. She is responsive and has excellent follow through. She will actually call the next day to insure that the issue was resolved. I have called her cell a number of times and not only does she resolve the issues she always demonstrates a positive attitude. Jerry is the technician that comes to our building. He is a super star. He was at my house for 9 hours this past week due to poor installation of the wires when the were originally put in. He was calm, patient, polite and really professional. I don’t know how he manages to be so positive from the time he came in to the time he finally said good bye. These two individuals demonstrate the best qualities of people that deal with the public. They could teach master classes in customer service.

Hotwire is lucky to have them

Marcia G.

YELP | June 5, 2020

Today, Hotwire Communications Account Manager Serena Gonzalvez solved a Valencia Shores landline problem of mine competently, quickly and pleasantly. That’s why I wrote her, “You are wonder. I wish I could bring all my other problems to you to solve so nicely.Thank you, Serena, for removing the stone in my shoe.”

Thanks again Serena!

Stephan D.

YELP | June 5, 2020

Deon Hayes worked deligently trying to solve a receiving in my home. He tried every possible method an even though he wasn’t succesful I could feel through his effort and frustration that he couldn’t solve the problem. Howire should be proud than Deon is part of your team and I recommend with his customer skills he should be considered either for supervisory role or to become a trainer for new hires in customer service.
Michael K.

FACEBOOK | June 05, 2020

I recently had converted from Comcast to Hotwire. I was a little apprehensive on what to expect from the proposal to the installation. I could not have been more wrong. My install team (Ernest and Josh) were absolutely outstanding! They spent time outlining what they were going to do, did it as outlined, spent time making sure every device worked as promised and cleaned up beyond what was expected. I am ecstatic with the service and value. Have had a number of installs done but Ernest and Josh were outstanding in service, quality and concern of my needs. I am not big on recommendations, but these two gentlemen were outstanding and deserve a shout out! BTW, I called got a proposal and had my install scheduled on the day of my choice within a few hours. My experience so far with Hotwire has been excellent (also, internet speeds are pretty awesome)!

Thomas G.

YELP | June 4, 2020

In the two instances when Raymond was sent to my house to repair/ameliorate an issue, he proved to be of enormous help. He is not merely professionally astute, but does so with a smile and a great sense that he knows what he is doing. I would highly recommend him to anyone, and he reflects a great image for HOTWIRE.

Richard B.

YELP | June 4, 2020

I love Hotwire service. The service always works well and the amount of programs I can record is spectacular. You also get an immediate response if there’s ever a problem.  I like the new app. Kerline Kongal is a magnificent account manager and she’s not only a professional but always offers a great customer experience

Maria T.

GOOGLE | June 1, 2020

I wanted to touch base and update you about this past teaching quarter that we just finished last Thursday.

The extra speed made a huge positive difference!  I ended up making a total of 75 software training videos… and then I taught  5 classes, 2X a week for 9 weeks… and each one of those had to be recorded and then uploaded the following day….for a total of 180 classes (Most were 2.5 hours each)… and 75 tutorials… = 255 videos!  I feel like a TV star! lol!  (Just kidding).

But seriously never thought in my life I’d have to deal with some many videos. cameras, and data!  Having the the extra speed REALLY made a big difference in a really stressful situation. Thank you and Thank Hotwire!!  #FAN4LIFE

Professor Kirt W.

FISION CUSTOMER

…I was directed to Sharon who brought in Jason and team and it was a wrap! Seriously if you have to escalate make sure you do. This is a company that cares. No company is perfect, but for someone that is in the business they more than came through in the end. Jason came into my house like a battlefield general and his team delivered. My advice is to anyone that is not satisfied with their install. PLEASE SPEAK UP and tell them what you want. Communication is key. Each house and job is very different. On top of that It was my daughters 16th birthday on the day of the install. Jason who has kids my age went out and grabbed my daughter a small Amazon gift card. It was a simple gesture, but went a long way. Thank you Jason and Sharon. I am very happy now.
Thank you Hotwire for making things right.

Dax W.

FISION CUSTOMER

When I called Friday, Kerah Santiago was very helpful when making my appointment, emailed the confirmation, and apologized for the inconvenience. I called Tuesday prior to my appointment, the guy again very helpful, put notes on the system for the technician. Tech called to inform me he was on his way, and the fix took less than 5 minutes. I was told to call after the service call to get a credit for the five days of no service. That’s when I had the pleasure of speaking to Jo Jo, she’s the only one, outstanding service representative, attentive and human. You got the feeling that she likes her job, and likes helping people. Hotwire may not be the biggest company out there, but for the last five years they’ve been top notch… Keep up the good work.

Roger V.

FISION CUSTOMER

I was very pleased today with the service provided by Harry at Hotwire. He was so helpful and capable and it was so nice to speak to someone in the U.S. I hate calling the other companies that patch you over to other countries where they read off a script and hard to understand. Also, I am happy that Hotwire employs people in the U.S. Thank you Harry and thank you Hotwire.

Michelle C.

FISION CUSTOMER

I had a problem with my telephone service through Hotwire Communications. I called customer service and was able to contact our community customer service rep, Serena Gonzalez. I sent her an email and she responded immediately and corrected my telephone service problem.
Helen G.

FISION CUSTOMER

Long story short we had some issues with our business account (our fault not Hotwire’s). Though everyone was very nice… drumroll… MARLENA! WOW!! She took it upon herself to guarantee every detail was covered so we were back running smoothly first thing Monday morning (this was a Saturday). She called back every time she said she would, kept me in the loop through all the twists and turns, and made what looked like an impossible, possible! Thank you Marlena for making our re-opening post-COVID-19 day not only a possibility, but smooth. We could not have done it without you (literally). **We are opening 2 more locations and looking to continue growing with Hotwire services because of how helpful she was.

Emily P.

FISION CUSTOMER

Totally satisfied with order process, wiring, hook up and “educator” follow -up. Hope this level of service continues.

Marvin G.

FISION CUSTOMER

As I am not electronically savvy, I have a true passion for my television. I was having a lot of problems with the connection for My Netflix and Amazon account. The other night it was storming when one of the techs, Adrian Tulloch shows up. He was like a gentle giant. This man stayed in my house until almost 915 at night resetting my router, my television sets, my security system, my cameras, everything. He was amazing as he knew he was dealing with someone who is totally inept technically. To date, he is hands-down the best Hotwire employee they have and he truly deserves a raise. This guy, is truly more than an hourly employee. His workmanship in my home truly showed his passion for what he does and he does it really well. The next day I had a follow up call from his supervisor Kerline Kongal. She was fabulous and understanding.
Thank you Hotwire for a job well done!

KAPLAN A.

FISION CUSTOMER

Rarely do I have a need or opportunity to review TV or internet or camera installations, but in this case I’ll let you all know that the services that were provided to me at my new home by Cedro Morales and his team of outstanding technicians is something that is noteworthy. The Hotwire team, led by Cedro, did an outstanding job in providing me all the technical services needed in this pandemic world. They were within budget, totally familiar with their equipment and it’s potential, on time and very meticulous in terms of the installation of their equipment. Cedro was always quick to answer questions and guide us through the learning process which was greatly appreciated. It’s been a few months since the installation was successfully completed and we remain very satisfied with the whole Hotwire team. 

HARRY H.

FISION CUSTOMER - BOCA RATON

Rudy Regis, a Hotwire technician, visited my home on 5/7/20 to install a eeros router. I cannot say enough about his professionalism and equipment knowledge. Rudy spent 1.5 hours installing the equipment, troubleshooting problems and connecting all my peripheral devices.  It was an absolute pleasure dealing
with him.

ROBERTO PALOMBO

FISION CUSTOMER

“Outstanding service provided by Emmet Frank, Fision Educator. He quickly addressed and resolved all issues and was extremely knowledgeable and professional. Highly recommended!!! Thank you again Emmet
LINDA WRIGHT.

FISION CUSTOMER

“My family and community have had a fantastic experience with Hotwire for the past year and a half. Our service works well, is incredibly fast and reliable. The fiber optic is fantastic and our whole house is wireless, even our cable boxes, without speed or connection issues. When you compare Hotwire with other similar companies in the area like Comcast and AT&T, they surpass in many ways: technology, service, speed and picture quality. I’ve had Comcast and AT&T for TV and internet in the past. They were good and didn’t have any significant issues either but I would undoubtedly select Hotwire over these companies any day.”

MARCUS W.

FISION CUSTOMER

I would like to compliment Cedro Morales for his excellent professional customer service skills during a trying time with the Covid-19 Pandemic. Cedro patiently listened to my concerns and he promised he would assign a Tech to come out to my home to see what the issue was. When the Tech arrived (Patrick) who did his check on the system my equipment and discovered it was not my equipment so he dug in deeper called in for higher support to run further tests and with-in the hour my system was up and running, not dropping and getting the speeds of my plan. The Tech Support Team ensured the whole community would not be experiencing the same issue and apparently they were, but not after the Tech Support Team visited my home no one in the community are experiencing any issues…My hat goes off to Cedro, the Hotwire Tech Support Team keep up the great work, you all have demonstrated what all good companies can do when they work as Team even in challenging times. Thank you!

FRANCO TORE

FISION CUSTOMER

“I have Hotwire television, internet and telephone service through my community. I had the faster service than what was offered through my HOA which I paid for. I was having issues with my internet service. I called our representative Mariano Gonzalez for help. He was able to troubleshoot my problem and have it corrected within 24 hours. I am very happy with the service
I received.

LOIS BELAGA

FISION CUSTOMER

Hilary Cohen is our Account Manager for our community. She is a pleasure to work with and is always attentive to the questions and needs of our residents. She follows up immediately. Hilary is a wonderful asset to Hotwire and I highly recommend her and Hotwire as your service provider.”

SHELLEE G.

FISION CUSTOMER

“In dealing with Hotwire was somewhat difficult and I couldn’t get the answers I was looking for until Cedro Morales got involved. I was more than happy dealing with Cedro and he helped out perfectly and either solved issues or pointed me in the proper that were related to not HotWire issues. It was a pleasure dealing with him….”

RICHARD POMMET

FISION CUSTOMER

“Crystal Jshomback does a tremendous job satisfying customer needs at Harbour Ridge. She does whatever it takes to get the job done.
Thanks Crystal.”

RICHARD POMMET

FISION CUSTOMER

“With the help of Mariano Gonzalez and Anthony Daly, our internet was repaired within 16 hrs of reporting our internet outage. My family and I would like to commend Sean Flood, tech, for coming out during the COVID19 pandemic and got our internet back running which allowed my physician husband to continue practicing via telemedicine. Hopefully, we will not have any further internet issues in the future. Thanks for helping us at this difficult time.”

MADRE

FISION CUSTOMER

“My manager, Heidi Dalton and I spoke with Cody regarding my problems with my iPhone and my iPad and my internet problems. Cody showed total knowledge of my problem and patiently walked Heidi and me through the steps and solved my internet problems. I am most grateful for his knowledge and thoroughness regarding these issues.”

RANAMARY VITHA

FISION CUSTOMER

“It was a pleasure dealing with Shonda M. from Hotwire Communications. She was able to effectively solve my issue ,both efficiently and pleasantly. It’s always a relief to deal with competent people. Not only did she help me with my problem, she followed up to make sure everything was running smoothly. She has a great work ethic.”

PAULA TAFT

FISION CUSTOMER

“A friend was experiencing some technical issues and the kind folks at Hotwire went above and beyond our expectations to alleviate and remedy the situation with lightning speed. I can’t give more than 5 stars, but they are certainly a 10 in my book! A++++++”

JOAN HARTSON

NON-FISION CUSTOMER

I just have a conversation with Hotwire (Fision) Customer Service Agent(Manager) Fernando Perez. I gave him a Superior (5Star) rating Because he was able to answer all my concerns in a patiently and timely manner. A very attentive Agent, I will recommend him for future references.

ANDRES MATIAS

FISION CUSTOMER

“I have had Hotwire in my community for the past 2 years, I was not super excited when they first came in because let’s be honest who likes change. But after now having them for over 2 years and during this time of COVID-19 I can not thank my board enough for making this change. Having fiber in our neighborhood has allowed us to all work from home/kids going to school from home with NO INTERNET ISSUES! The customer service is exceptional, Hilary Cohen and Shannon have been such a pleasure to work with”

GREG BRIM

FISION CUSTOMER

“Hotwire has been great. Much faster, more consistent and reliable service than Comcast. Very happy, satisfied customer.”

ADAM COGLEY

FISION CUSTOMER

“This company is amazing. They have delivered everything they have promised. Adrian was our technician and he was fabulous. He was professional, knowledgeable and efficient. Our service was up and working in no time. He was so courteous and took the time to explain everything. The surprise was a follow-up call from Cedric. He wanted to know if everything was ok and if our problem was solved. Wow what company does that?”

SALLY FINK

FISION CUSTOMER

“I’ve used Hotwire at 3 of the new developments I’ve opened and had nothing but a great experience. This most recent new development I’m at now has been the best one yet. Thank you to Rafilee and Cesar in South Florida for being a part of one of the best experiences.”

ALBERTO A.

FISION CUSTOMER

“Cody Cunning was so kind, professional and knowledgeable. Thank you for providing wonderful service. Stay safe and be well! Joy and Joe Glass”
JOY & JOE GLASS

FISION CUSTOMERS

“I have had the pleasure of working and meeting with Cheri Lowe on several occasions. I have paid attention to the change over because my office is in my home and I have major files going back and forth for my development business. Cheri was helpful in the beginning and later if I had issues I went straight to her. Also had a couple of TV issues and Cheri took the time to assist.
A class act!”

FRANKLIN W.

FISION CUSTOMER, Palm City, FL

“We have had nothing but a great experience with Hotwire. Kerline who is our account executive is wonderful. The communication and customer service have been top notch. Kerline is very personable and gets everything resolved quickly.We appreciate all our Hotwire technicians as well. Many thanks to Hotwire and their team.”

TAMARA T.

FISION CUSTOMER

“I typically don’t write reviews however Hotwire and their team have done an outstanding job.  Owning a management company in Jupiter, we have worked with Hotwire and specifically, Shannon, in changing cable, internet and phone services to Hotwire.  The transition went significantly smoother than expected and the communities, Boards and managers are happy.  This is thanks to the attention and responsiveness of Shannon and her entire team. I continue to work with them and would recommend them to any community considering a change.”

JOHN T.

FISION CUSTOMER, Jupiter, FL

“We have had hot wire in our condominium for at least 4 years. They are 1000% better than our previous Cable Provider. Their service is outstanding and respond exceptionally quickly for repairs, usually having someone on property within 24 hours… I  was a member of our Association’s Board of Directors and was appointed to chair a ” telecommunications committee” in researching and recommending a provider for the 229 units within our building. We were highly selective and critical in our analysis regarding product and service. We made the best choice and have never regretted our board’s decision to select Hotwire Communications as the provider of choice.”

BOB B.

FISION CUSTOMER, Fort Lauderdale, FL

“I would like to give a very positive review for Hotwire, especially our Account Manager, Hilary Cohen.  Hilary has been the most helpful and contentious account manager.  All of our dealings with her and Hotwire Customer Service has been outstanding.  I highly recommend Hilary, with her knowledge and abilities as well as her kind and helpful nature.  She is always there when called upon!  We appreciate all the hard work she has done for our site and we recommend Hilary highly.”

JEAN V.

FISION CUSTOMER, Jupiter, FL

“Crystal is a 5 star service provider! She goes above and beyond to get our Members fully operational. She doesn’t let any obstacles get in her way.She does all of that and so much more… with a contagious smile! She has become an integral part of the Harbour Ridge community. She has been our Hotwire representative for 3 years and we look forward to having her on site for another 7!”

SHIRLEY S.

FISION CUSTOMER, Harbour Ridge

“I called customer service because my WiFi, Phone service, Internet and Television all stopped working. Spoke with Lashelle who was sooo nice and she tried to get things working again to no avail. Put in a ticket for the technician to come to my home. She elevated my problem, and Adrian and Owen came the same day, which was such a blessing because all my service was out! Talk about knowledge guys? They were the best!! There wasn’t anything they didn’t know! They got ALL my service up and running again in no time!! I give both guys A++ for their knowledge, professionalism, and courtesy!! Thank you all!!”

NANCY T.

FISION CUSTOMER, Pompano Beach, FL

“I called Hotwire for help because my service had stopped working. How fortunate that the person who answered my call was Scott Goodman! Scott professionally diagnosed the problem and arranged for a technician to come and solve it. Within a short period of time the Hotwire tech arrived and restored my TV, Internet, and Phone Servlce. Scott Goodman, the quintessential professional, even called to check that all was OK.”

PEG P.

FISION CUSTOMER, Elkridge, MD

“Our community Broken Sound Club switched to Hotwire communications several years ago and we couldn’t be happier. Rob DeCastro at Hotwire is our initial point of contact with the company. He is friendly, personable and very conscientious. He was quick to respond to any concerns and answered all our questions. The company is also easy to deal with and reach by phone or email if you prefer. They even have a dedicated Hotwire office inside our community! “

RANDALL R.

FISION CUSTOMER, Boca Raton, FL

“I had an interaction today with Rubi, a Hotwire representative for our community, who provided a great experience, and responded to my needs in the most professional, fast and cordial way possible.  He was a gentleman and a scholar! I am very satisfied with Hotwire Communications, the way they have trained their employees to take care of customers in a very personalized way.  Our community clearly made the right decision in opting for Hotwire for our digital communications needs. Thank you very much! “

CHRIS A.

FISION CUSTOMER, Jupiter, FL

“I truly enjoy working with Fernando Perez, Account Rep, and Freddy, Technician, in the Jupiter, FL area. They are a pleasure to work with and when I have an issue in our Community, they are always responsive and get results immediately – with no excuses. I hope they continue in their present capacities with Hotwire because if we had to work with anyone else, I believe their replacements could not fill their shoes. Keep up the great work, gentlemen!!”

NANCY P.

FISION CUSTOMER, Jupiter, FL

“Our community has had Hotwire installed for almost 2 years now. During the construction and install phase there were minor issues, but we expected that for a community of 832 homes. Since then, Hotwire offerings and services has continued to improve and are now rock solid. I believe a major contributing factor to Hotwires’ success in our community has been through the unwavering support of our account manager Cheri Lowe-Hardy. Our residents have called Cheri at 7:00 am and as late as 8:45 pm seven days a week and she has answered the call. Her steady calm demeanor and customer services skills are second none.”

TIM G.

FISION CUSTOMER

“Hotwire is great. Internet so fast, great picture quality. So glad I live in a community with Hotwire. Thank you Shannon for helping me get my service set up. You and your team are awesome. Thank you!!!”

JON M.

FISION CUSTOMER

“We have had a great experience with Hotwire Communications!  They provide our phones and internet for our office.  They also provide cable/internet to our residents in our rental community.  Good service.  Kerline is our account rep and she is AMAZING!  She is a service oriented professional that is always available for us. She goes above and beyond for us regularly.  The service techs are friendly, knowledgeable and timely. We have had good experiences with customer service and IT reps as well. We love Hotwire and would not hesitate to recommend the service to others!”

JOYCE H.

FISION CUSTOMER, Deerfield Beach, FL

“We have been users of Hotwire Communications services for more than seven years. During that time, we have had excellent reception on our tvs and the internet service has been continuously fast and good. Their customer service is always timely and if there are any problems, they are quickly resolved by Serena Gonzalez, our account manager. All in all, we are pleased with our plan.”

NORMAN M.

FISION CUSTOMER, Lake Worth, FL

“Dear Hotwire, I can not say enough about how pleased I am with the great service Hotwire provides me. With the virus limiting people’s ability to travel, we are doing more and more of our work over the internet and we are doing it without seeing any degradation in service quality. Most of the time our work is just web access and emails, but there are usually a couple of zoom meetings each day, one day we even had three Zoom meetings running concurrently and your Hotwire network came through without a problem. While others on Zoom calls complain about sound and video freezing, we know the issues are at their side of the session because with Hotwire there never bandwidth problem on our side. Thanks Hotwire.”

BARRY FRANKEL

FISION CUSTOMER

“I never write reviews but I feel like Hotwire Communications deserves the upmost respect. My community experienced a power outage or a interruption in the service provided by Hotwire Communications last week. I called them on Saturday to explain my frustration and by Sunday morning they had two technicians come out one of which was a supervisor. During this unprecedented time with the coronavirus I have been especially nervous with people coming in my house. They made me feel really comfortable and told me that they change their gloves and masks every time they enter a persons house. I would like to give a special shout out to Jason. He was at my house for a little over two hours just to make sure my system was working properly and I was getting the speeds on the Internet that I was paying for.”

MICHAEL C.

FISION CUSTOMER

“We had a wonderful experience with Hotwire. Our internet service was sporadic, and when streaming shows, it would lose connection and stop. Fritz came by, looked at all of our connections (not just the TV connection), knew what to do, and solved the problem very quickly. His knowledge, kindness, and ability to get the problem resolved is fantastic! Serena Gonzalez, our community’s Hotwire representative, called shortly thereafter to see if the problem was resolved and if we were satisfied with the resolution. What a great team! Hotwire Communications is the best! Thanks so much!”

MARION W.

FISION CUSTOMER

“Our Homeowner’s Association has Hotwire as our cable and internet provider. We changed a few years ago and we have saved money making this change. We do appreciate the exceptional customer service from our account representative Hilary Curry, and we appreciate all the customer service reps and especially cable technicians who show up on time, who provide real-time followup on arrival and who are gracious and helpful. During this health crisis, Hotwire has even provided additional free channels for a month, knowing that all of us are stuck at home. Thanks to Hotwire and thanks Hilary for your good work!”

GAIL C.

FISION CUSTOMER

“Our community have been using Hotwire for cable, phone, and internet for the past 4 years. I have been extremely happy with the service, and I can count on one hand the number of issues we had. At time they will schedule you few days ahead but I always get a call before and a tech come to resolve the issues. In these Corona days Hotwire added Showtime and other 18 premium channels at no extra cost, my family and I get great deal of use out of it. Recently I had some billing issues that were not resolved in a timely manner. I approached my community rep Kerline Kongal and within a matter of a couple of hours the issue was resolved (Thank you so much, Kerline). They are here to help you and doing it willingly, do not hesitate to call on them in need. Kudos to Hotwire, please continue the great job”

HAIM P.

FISION CUSTOMER, Boca Raton, FL

“Hilary Cohen has been an outstanding account representative for the residents of Old Marsh Golf Club. She quickly handles requests, helps solve problems, and will find answers to any question that staff or homeowners may have. Hilary is proactive with information that may be of use to the community and is always gracious and professional in all situations. To have someone you can actually speak to, or who will answer an email right away, is a rare treat in business these days. Hotwire is to be commended for providing this above-and-beyond service to their customers.”

DEBORAH P.

FISION CUSTOMER

“We have had a great experience with Hotwire Communications! They provide our phones and internet for our office. They also provide cable/internet to our residents in our rental community. Good service. Kerline is our account rep and she is AMAZING! She is a service oriented professional that is always available for us. She goes above and beyond for us regularly. The service techs are friendly, knowledgeable and timely. We have had good experiences with customer service and IT reps as well. We love Hotwire and would not hesitate to recommend the service to others!”

CASCADE L.

FISION CUSTOMER

Hotwire is NOT just another typical ISP (Internet Service Provider). They actually care about and listen to their customers!

I have lived in the Savannah, GA area for about 20 years now. I have used AT&T and Comcast (now called Xfinity) as my ISP and with both companies, the service itself was poor and the customer service was terrible.  In 2007 my family and I moved to the Rice Hope community and one of the reasons we chose it, was because it was one of the first communities in this part of the country to have fiber optics going to each house. I had never heard of Hotwire Communications, but we had to use them for our landline telephone, TV, and internet as a “bundled” service. The service was pretty good!  It was fairly priced and more stable than other similar services.  After a few years though, as more people moved into the neighborhood, people wanted to not have to bundle everything. Some people did not need a landline, some people didn’t want to have TV, and some didn’t want or need internet service. Hotwire listened!  The broke up the bundles and offered several different low, mid, and high-level packages and let the customers choose what they wanted. Shortly after that, Hotwire Communications made a major investment in our community and upgraded much of the hardware, software, and infrastructure for our fiber optic network. The giant clunky boxes in our homes were replaced with much smaller and faster devices to help us better connect to the internet.  I was, and still am, shocked that for the same price I had been paying for years, my internet speed more than doubled!   Once these new infrastructure upgrades took place, the service itself has been much better, faster, and more stable than I have ever experienced.

But recently, with the “shelter in place” rules that have been imposed on much of the country due to the Corona virus outbreak, I had to start teaching from home. I work at the world’s largest art school and my department had zero online courses. Within two weeks, we had to transition all of our classes to an online format and I had to start teaching “live” classes (via video) over the internet. Not only are my students now scattered all over the United States, I have students this quarter in Hong Kong, South Korea, and Bahrain.  It is amazing that I am able to stream HD 1080p video across the world to my students with no problems due to my reliable internet service with Hotwire Communications.  I recently expressed some of my technical concerns about streaming so much data with my students across the world and Hotwire Communications listened and graciously volunteered to upgrade my internet service for free until this quarter is over with my students at the end of May. Not only with this aid in my live-streaming of my classes, this is going to allow me to do the post-processing my videos faster (I have to record all of my classes that are streamed and the repost them for students who may not have attended the live sessions.) and so I am constantly uploading and downloading up to 2.7 Gigabyte videos of my lectures. Meanwhile, my son, who is also a student at my college is also having to attend a video-streamed class at the same time I am having to teach a class online! Fortunately, with the help of Hotwire Communications, we will now be able to easily do that with no concerns.

One of the reasons we moved to the Rice Hope community was because of their internet offerings and the thought of moving elsewhere definitely factored into our decision not to move several times. The world is in crisis and it is so refreshing to know that a company like Hotwire Communications is not just in it for a buck. They actually listen to their customer’s needs and treat them like family!  Their tech support is amazing, their customer service is outstanding, and I simply cannot praise them enough. I thank Hotwire Communications for being so gracious and understanding of my teaching needs in this difficult time. Myself, and especially my students, THANK YOU for being so awesome of a partner during these tough times!

Professor K. Witte

FISION CUSTOMER

“Hotwire is number 1 as far as I am concerned. I am the HOA president of my community and can’t get over how helpful they all are. A special shout out goes to Fernando Perez my hero who responds immediately to my email and calls and texts. He even responds on weekends. Bravo Hotwire for having employees like Fernando.”

ROBERTA L.

HOA PRESIDENT

“Just wanted to let you know that I have had an excellent experience with Ms. Marlene Collazo, Account Manager for our Trump Hollywood. We were upgrading our Sky Unit 3402’s six TV cable boxes as well router for 250 mb WiFi. Hotwire service team was helpful for cable box upgrade but for five trips it seemed we were not getting anywhere with the higher WiFi speed.

Hotwire got me into touch with Ms. Marlene who really stepped up to the plate and helped resolve the WiFi issue for us. She was very polite, helpful and truly professional, I really appreciated that. It was evident she knew the layout of our tower well. She explained what router(s) we needed, how many, and location where they needed to be placed. We are good now!”

BOB DHIR

FISION CUSTOMER, Trump Hollywood

“Cody had been amazing as our Account Manager on top of the fabulous service Hotwire provides our community. As a Community Association Manager of over 20 years in the biz this has been a true pleasure in working with this vendor from building out our new fiber optic network to the handling of issues once it was operational. Could not do it without Cody and his can do attitude to make sure our residents get only great service.”

TANA C.

COMMUNITY ASSOCIATION MANAGER, Delrey Beach, FL

“Fabulous service. Adrian was our technician and he was so wonderful. He was professional and his knowledge made us feel confident that he could fix our problem…and he did. He also explained our issues so we could understand. The surprise was a follow-up call from Cedric to see if we were ok and if they could do anything else for us. He was truly concerned about our service. At a time like this it is appreciated. So glad Hotwire is our company.”

STEVEN F.

FISION CUSTOMER

“I will always be grateful to Serena Gonzales, our communities Hotwire Communications Representative, and to Hotwire Communications for quickly and professionally rectifying a service issue enabling my internet, phone, and television service to be restored during a time of National Emergency due to the Coronavirus Pandemic. At a time of uncertainty is very encouraging to find competent, professional people and companies that stand up and meet the challenges we face. I will always be grateful to Hotwire Communications and Serena Gonzales for making our work at home, shelter in place situation, workable.”

WILLIAM D.

FISION CUSTOMER

“I just moved to Miami from San Diego. I spent hours calling competition, thinking I could get a better deal. […] was ready to set me up, after they hit on my credit! But they don’t service the building and didn’t even know it! My service man was so professional, neat, clean, respectful, clear in explaining, and even set up my headphones, which would have taken me hours! Also, in speaking with the reps on the phone, they too were respectful and professional. Happy to be on board!”

PAULA W.

FISION CUSTOMER

“I was helped by Jade in customer service. My TV was not working, all of a sudden no picture, and together we were able to figure out how to fix things. Great service over the phone. Doesn’t always happen.”

JOHN F.

FISION CUSTOMER

“Our community (Cascade Lakes) had a mini blackout late this morning, and the internet, phones, and TV went off. I tried rebooting, but nothing worked. I found our customer rep’s number (Serena Gonzalez) and called. She picked up immediately, was able to diagnose the problem in no time, corrected the situation, and all is well in the Spooner household. Many thanks for your prompt professionalism.”

KEN SPOONER

FISION CUSTOMER, Cascade Lakes

“Beautiful what Hotwire does for the communities that they serve! Let alone the internet speeds that they deliver in this of increased usage. Hotwire has the bandwidth you need to run a whole family at home, running multiple devises. If your community is still in the Stone Age, get with your HOA and make a change.”

ROY SHAPIRO

FISION CUSTOMER

“I would like to give a special thank you and commendation to your technician Ramon who took great interest in helping and solving this problem that actually was an emergency for my wife; also my thanks to the Fort Lauderdale manager that contacted me this morning and promptly solved a final glitch. I should add that Ramon have been following to make sure all is working well. Again thanks to all.”

ABEL AURA PRIETO

FISION CUSTOMER, Vizcayne

“I want to commend Hotwire on the great service and job your people are delivering here at the Gables Marquis Condominiums. From the Account Manager to Service Techs, Hotwire has demonstrated excellent responsibility for the quality of services at our property.”

JOSE QUINTANA

PROPERTY MANAGER, Gables Marquis Condominiums

“Your onsite team is doing a fantastic job. All of the 16+ techs are working together in perfect synchronization, doing a great professional installation job in all of the units and most of all act extremely professional around my residents and staff. “

STEVEN ZAMORA

MANAGER, Beach Club of Hallendale

“I have been especially impressed with the continued help and support from our Hotwire team following completion of the project. It’s been a full eight months since Hotwire “left the building”, but our team leaders have consistently reached out to us to assure our satisfaction.”

CATHY ALLEN

GENERAL MANAGER, Broken Sound Master Association

“Huge kudos to Michael for getting our Wi-Fi up and running. My wife is a nurse and depends on our service a great deal. Michael made a very timely call today after it was determined that our service could not be restored remotely. He was extremely thorough in his efforts and everything is working great again.
Thanks for a job well done!”

Bernice & Dan

Resident, Buttomwood West

” Yesterday I had an additional box installed. Our schedule is very hectic, and we had to be present. My compliments to your handling of this installation. Special thanks to the installer, Rohan Spaulding, who went out of his way to accommodate our schedule, and did an amazing job in installing the box considering some of the challenges in our home. He was very very good and extremely professional. Chuck

Resident, West Palm Beach

” We appreciate the service call today in our home. We cannot thank all of you enough. Derek Wright came to our home this afternoon made quite a few corrections. He was extremely professional and very knowledgeable. He was also anxious to answer our questions about our service which will DEFINITELY help us so much on a day to day basis. This is extremely helpful.
Our television viewing is much more user-friendly this evening.
Sincerely,”

Barbara S

Resident, Boca West Country Club

Just wanted to send a very satisfactory review for Maureldy Perdomo today. He did a wonderful job adding equipment and fixing a fax line problem I’ve been experiencing for a while now. He also checked the health of our internet system and was able to spend time right away to answer several questions I had.

I am very happy with his time, knowledge and service today….he did outstanding work for us. Thank you so much Maureldy!!”

 

Ryan R

Resident, Santurnia Lakes

“Thank you Hotwire….we are thrilled!
Came home from summer vacation today, to find that our TVs, phones, and internet, were not working. Called your office at 4 pm (on a Saturday), and was promised that a technician would be to us within 2 hours.
Derek arrived and the rest is history! Not only was he personable, and knowledgeable…he also promised he would not leave until everything was working perfectly. And that is exactly what happened. And all with a smile!
We are so impressed. Please extend another Thank You to Derek….and congratulations to you, for having such a terrific employee.
Gratefully,”

Susan & Ken

Resident, Four Seasons Parkland

I just wanted to share with you how invaluable your technician Claudio has been to me. I have Macular Degeneration and therefore have a very difficult time with anything mechanical. Claudio is always responsive with a smile, even after hours. I am writing today because my daughter is here and can type for me. I wanted to see photos of my family from her computer on my large screen and he once again helped me immediately with such a warm and generous attitude. He is very special and I am very appreciative.

Sincerely,” Miriam M

Resident, Sinai Residences

“We recently had our cable changed to Hotwire from Comcast. It was quite an ordeal because there was so much wiring to be done and televisions so far from the source. Very frustrating and time-consuming with days of having technicians who had limited and poor results. Then Ernesto came by. He is amazing! Even though we had been told we could no longer have reception on all our televisions (including the one we watch most frequently), he figured out a way. He was determined to make everything right and was not about to give up. Not only did he have determination and great technical expertise, he was unfailingly cheerful and friendly. It was a pleasure to have him in our home. Ernesto is a great ambassador for Hotwire.”

Susan N

Resident, Quail Creek Village

“I would recommend Hotwire and your dedicated team members to any community looking for a system to carry them into the future. I look forward to working with you again very soon and wish you nothing but success with your company.”

MICHAEL MORGAN

EXECUTIVE VICE PRESIDENT, Hawk-Eye Management, Inc.

“Too often, too many people write too many letters complaining about too many incidental issues. I, in turn, prefer to write letters telling how my interaction with your people came out a real winner. Arriving in Boca for the first time this season; I attempted to test Hotwire and my TVs. They (all of them) did not function. I placed a call to Hotwire and I was connected to Samuel Smalls –  a most pleasant sounding person who seemed to know how to talk to a dissatisfied subscriber. He walked me thru everything and my TVs are operating properly. The best part is the way he handled the situation. I have one set that does not have a box and he set up an appointment for a service tech to come to my home. On a scale of 1 to 10, he was at least a 13.
This morning the doorbell chimed and a Hotwire tech was at the door. I explained the problem and with patience and knowledge, he explained the situation. He, as was Samuel, was courteous, helpful and most willing – his name is Derek Wright.
Thank you for two outstanding people from Hotwire.” Alan M

Resident, Boca West

“I hope that you know what an outstanding technician you have in Derek Wright. He has been in my home on two occasions for help with my Hotwire installation. Each time he has really impressed me with his knowledge and unusual ability to explain to my wife and I how to use your new service.

He has taught us how to use our computers and TV more effectively and efficiently. He is patient, is a good listener, answers any questions clearly, does not rush you so he can run off to his next job, makes absolutely sure that you understand his explanations before moving on to another question or issue, and is thorough. And, by the way, he is also most courteous and has a disarming demeanor.

Derek is everything that an employer would want in someone representing a company in the field. You would be well advised to consider him whenever you see a need to apply high-level technical and interpersonal skills.

Cordially,” Dr. Saxton

Resident, Boca West

“We recently had a home call for problems with our cable service. We wanted to express our extreme satisfaction with the Hotwire technician that came to our home Rohan Spaulding. He came prepared with all equipment needed and was able to correct the streaming problem we were having in our home. He showed knowledge of product and equipment put us at ease with his professionalism and patience explaining what was going on and how he could correct the flow of signal from box to box. Rohan will excel in any position he aspires too because of his desire to do any job complete and correct.

Sincerely” Dr. Turetsky

Resident, Miami Beach

“Rohan Spaulding arrived at my home and was friendly and very enthusiastic. He acted like my cable problem was very important and he was going to get it fixed. He was presented with several challenges to get to the finish line. He persevered and got all our televisions back to working order as well as the phone. My husband had a big smile on his face when he said good-bye to Rohan because he would be able to watch the Yankee game tonight!

Sincerely” Sally & Robert K

Resident, Woodfield Country Club

“I am writing this letter regarding Adam Lender, one of your Hotwire employees. He is one of the most impressive young men I have ever encountered, not only because he is so very knowledgeable about your products and how to navigate through all issues presented to him, but also because of his wonderful and caring personality. His display of patience, especially to me, as a senior citizen in need of much technical training, is beyond perfect. He made me feel that I was indeed, capable of learning how to deal with my television and accompanying products and programs.

I was introduced to Mr. Lender through a neighbor who works for your company. I had a technical issue and needed assistance. My neighbor connected me to Mr. Lender who went out of his way to solve my complicated technical issues.

And, most recently, I again had to contact Mr. Lender to assist me with my inability to tune into Netflix and Amazon. Since he was unable to help me in person, he suggested that we navigate through this issue using FaceTime. And it worked!

I cannot give enough accolades to Mr. Lender. He is a great asset to your company and I am certain that he will go far in his career. Such a hardworking, knowledgeable and personable gentleman is hard to come by. Thank you for hiring him.” Helene K

Resident, Valencia Shores

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