Town of Highlands, NC

Residential & Commercial

Fision Experience Center

670 North 4th Street

Highlands, NC 28741

Hours: Monday – Friday 9 AM – 5 PM

833.986.1570

highlands@hotwiremail.com 

Fiber Installation

Local Team

THE CUSTOMER

Hotwire Communications partnered with the town of Highlands, North Carolina to bring the power of 100% fiber-optic technology to residents and businesses in the region. We offer a full suite of telecommunications services, along with customized fiber-optic solutions, such as Fision Internet, Fision TV, Fision Voice, and Fision Security and Automation, to meet every resident’s individualized needs throughout Highlands, and we are committed to providing concierge-level customer service to every customer we serve. 

The town of Highlands conducted a town board meeting where commissioners unanimously voted to accept Hotwire Communications’ contract as the closed system provider of the town’s broadband highway known as Highlands Smart Cities Network, following building the infrastructure highway which lasted seven years from inception to completion. The development of the Highlands Smart Cities Fiber Optic System was a tremendous effort put forth by the Highlands community.

Fiber Installation
THE CUSTOMER

Hotwire Communications partnered with the town of Highlands, North Carolina to bring the power of 100% fiber-optic technology to residents and businesses in the region. We offer a full suite of telecommunications services, along with customized fiber-optic solutions, such as Fision Internet, Fision TV, Fision Voice, and Fision Security and Automation, to meet every resident’s individualized needs throughout Highlands, and we are committed to providing concierge-level customer service to every customer we serve. 

The town of Highlands conducted a town board meeting where commissioners unanimously voted to accept Hotwire Communications’ contract as the closed system provider of the town’s broadband highway known as Highlands Smart Cities Network, following building the infrastructure highway which lasted seven years from inception to completion. The development of the Highlands Smart Cities Fiber Optic System was a tremendous effort put forth by the Highlands community.

SQ Miles

Residents

Homes Passed

HIGHLIGHTS
  • About 18% of neighborhoods in Highlands have underground utilities and the fiber will have to be underground in those areas.
  • Fiber-to-the-Home (FTTH) Technology.
  • Within three years, underground portions of the network will be built where needed if customers continue to commit to Hotwire Communications’ services.
  • For residential customers, Hotwire Communications offers Internet up to 10 Gigabits, along with packages that include voice, television, home automation, and home security.
THE CHALLENGE

The development of the Highlands Smart Cities Fiber Optic System was an incredibly long and major effort, lasting seven years from inception to completion, including building the infrastructure highway, choosing a provider, and finalizing a contract that the town of Highlands agreed upon. For the residents throughout the community, including staff, commissioners, attorneys, and building experts, the construction of the infrastructure was deemed a learning experience that led to the adjustment of strategies, rethinking of plans, and the occurrence of unforeseen changes.

OUR SOLUTION

The town board members and Highlands commissioner chose Hotwire Communications to lease the highway from the town, guaranteeing to provide the town with over 25 years, which greatly exceeded the town’s existing loan with an additional interest fee through their previous provider. Hotwire Communications’ investment and willingness to serve the community of Highlands was demonstrated by their determination to bring their extensive services to Highlands, along with a mutually beneficial relationship.

Hotwire Communications was able to provide residential and commercial packages to the Highlands community for a highly competitive, affordable fee.

Local Presence

Hotwire Communications is proud to serve the Highlands Community by delivering our ultra-fast Gigabit internet to businesses and residents throughout the area. We are committed to providing the Highlands with cutting-edge, revolutionary technology to keep you connected to what matters most.

 

  • From executive leadership to our Fision Experience Center staff and installation specialists, our team is local and easily accessible.
  • Eight employees hired dedicated to Highlands with incremental job opportunities forecasted
  • Use of preferred local vendors rather than outsourcing from other areas
  • Opportunity to provide service to underserved mountain communities that require future-proof technology to stay connected.
  • 2022 significant investment and upgrade to network
  • More than 400 customers on 100% fiber optic network that were previously on coax or wireless
  • Always looking for opportunities to do business with customers doing business with us
Fiber Installation

 

  • Dedicated Fiber-to-the-Home for speeds unseen in this area
  • In addition to serving residents within the Town of Highlands, Hotwire has partnered with several communities providing bulk internet services throughout the community, including common areas. (Highlands Mountain Club, Ravenel, Reserve at Lake Keowee)
  • Significant investment to Kelsey Hutchinson Park to provide free WiFi
  • Donation of TV services to the local Fire Department
  • Partner with events/festivals to provide bandwidth and WiFi – Highlands Food & Wine Festival, Highlands Motoring Festival, Highlands Arts & Crafts Festival
Fiber Installation

Customer Testimonials

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Fiber Installation